Hamary Awaz Cases Record
| Serial Number | Brand | Ticket # | Factory* | Case reported by | Reported date | Category | Issue | Actions taken | Status | Handler | Last Update | Next Follow Up | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Primark | 7358 | Shahkam Industries | Muhammad Mushtaq | 07-Mar-25 | Workers benefits | ot payments | 17 april 2025 send the internal note to sarina | Ready For Escalation | Taha | 17 april 2025 send the internal note to sarina | 17 april 2025 waiting for sarina | ||
| Primark Phase-II | 7816 | Interloop Apparel Park Unit-2 | Worker (Babar Hussain) | 12-Apr-25 | Workers benefits | The worker from Interloop Apparel Park, called Hamary Awaz Helpline and told the following issue: He told that he wants to take loan of 30,000 from factory for personal needs. He went to HR Mr. Sarwar (almost 15 days ago) and requested for loan. HR told him to went to Senior Manager Mr. Khalid Ishaq and get sign of him on loan application and then worker submitted application to Assistant manager Ms. Mehwish. He told that 15 day passed Ms. Mehwish do not approved his loan application. She only approve those workers applications who are her relatives or those whom she knows. He told that again he went to HR and informed him about Ms. Mehwish behavior. HR suggested him to take Zakat fund but worker refused that he will not take Zakat. He said that 8 days ago he again wrote application for loan and submitted to Ms. Mehwish but still no response from her. He said that she approve other workers loan applications and only tell him that there is no budget. Worker requested that his loan application should be approved. He needs loan to fulfill some personal needs. | Ready For Escalation | Alisha | |||||
| Puma | 7868 | Ali Trading Sialkot | Worker (Nadeem Afzal) | 12-Apr-25 | Unfair Termination/Employment Practices | The worker from Ali Trading called Hamary Awaz Helpline and told the following issue: He told that on 10 April while checking he found some faulty pieces and he went to cutting master (did not told the name) and asked them to gave him the material so that he can correct the faulty pieces. In the meanwhile Supervisor Mr. Waqas Butt came to him and asked him where he is roaming. Worker told him that he is here to take the material from cutting master. But supervisor start shouting on him and ask him to get out, he will not keep him on work. Then worker went home in anger. Worker call Manager Mr. Malik Imtiaz, and told him the whole situation, he asked to worker to come factory tomorrow. On 11 April worker went factory and meet to Manager Mr. Malik Imtiaz and Production Manager Mr. Khadim and told them the whole story and then they ask Supervisor if worker is on fault then took written statement from him that next time he will never repeat the same mistake and kept him on work. Worker signed on written statement and it was written on that worker should be given notice and next time he will not do this mistake. Then Supervisor went to General Manager Mr. Ahsan Shahzad Bhatti and GM asked supervisor to terminate the worker. Worker said that then he went home without any argument. He said that he do not misbehaved with supervisor and he was just doing his duty but they terminated him without any reason. No termination letter given to him nor he signed on resignation letter. Worker do not sign contract at time of hiring nor he given copy of contract. He told that his salary was 41,815 and factory did not cleared his dues. Worker wants to continue job in factory. | Ready For Escalation | Alisha | |||||
| Primark Phase-II | 7912 | Interloop Apparel Park Unit-2 | Worker (Amna) | 15-Apr-25 | Harassment/Physical Assault | Anonymous worker from Interloop Apparel Park called Hamary Awaz helpline and told the following issue: Workers told that supervisor of Machine Maintenance 1st floor Ms. Irum Noreen tease all workers of both 1st and 2nd floor. She interfere a lot in all workers matters (like where workers gone, what they are doing, why they are here, why they talk to male workers, female workers have affair with male workers). She has no link with 1st floor workers but still she called 1 of them and ask about other workers, like what they are doing, how many workers are there in floor. They said that they are working with males and they have to talk with them but supervisor Ms. Irum put blame on them that females have affair with males that's why they talk to them. She interfere in workers matters a lot without any reason while workers do their work efficiently and timely. They told that workers gave written application against supervisor behavior to HR Ms. Irum and inform them verbally too many times almost 3 to 4 months ago. They conducted survey last week about asking supervisor behavior but still no improvement in her behavior. Workers requested that supervisor behavior should be improved because she tease workers without any reason. She talks about characters of workers that workers have affair with each other. | Ready For Escalation | Alisha | |||||
| Primark | 7430 | Al Rahim Textile Industries (18523) | Misri Khan | 11-Mar-25 | Workers benefits | gratuity issues | 15 april 2025 send the internal note to sarina | Ready For Escalation | Taha | 15 april 2025 send the internal note to sarina | 15 april 2025 waiting for sarina to reply | ||
| Puma | 7879 | Beacon Impex Pvt Ltd | Worker (Zarish Riaz) | 12-Apr-25 | Unfair Termination/Employment Practices | The worker from Stitching department told that she was working in factory peacefully and she never took uninformed leave. On 25 March Deputy Manager Mr. Mubashar asked her that he will stop her card. On 26 March when she went factory she got to know that her card is stopped and she was not allowed to went in department. She told that she wait in factory for whole day and requested to Supervisor Mr. Ali to resume her card but no response from him. She told that she was piece rate worker and her salary was less than 40,000 (not told the exact amount) and she was not given contract letter at time of hiring. She told that factory did not give her termination letter nor she signed resignation. She was not paid any dues from factory. They just simply stopped her card. She wants to continue job in factory. She said that she is single earner in family. | Ready For Escalation | Alisha | |||||
| Target | 7712 | Interloop Denim | Muhamamd Ashfaq | 28-Mar-25 | Workers benefits | pending payments and not accepting the resignation | 12 april 2025 send the internal note to sarina | Ready For Escalation | Taha | 12 april 2025 send the internal note to sarina | 12 april 2025 waiting for sarina to reply | ||
| Puma | 7881 | Beacon Impex Pvt Ltd | Worker (Muhammad Shahzaib) | 12-Apr-25 | Working hours/OT | The worker named Muhammad Shahzaib having ID NO.750848 he wants to be anonymous worked in cutting department from Beacon Impex called Hamary Awaz and told the following issue: The worker said that the factory asks them to come every Sunday even on holidays, and we have been taken Sunday for the [past one month, and we are not given a single off, due to which many of our house works are pending. He also told that after 4 days his sister getting marriage, and he is the only older brother who has to do all work and is not given a Sunday off. He also said that on EID they give them only 2 holidays, and factory gave them single payment of work of Sunday and overtime also given by the factory single. Furthermore, he also told that factory did work on Sunday forcefully, he wants one holiday in week. | Ready For Escalation | Mawra | |||||
| Primark | 7820 | Kay & Emms | worker( Fahmeed) | 09-Apr-25 | Workers benefits | The worker named Fahmeed having ID NO. 3154093 worked in stitching department for past 10 months, from Kay & Emms massages on Hamary Awaz and told the following issue: He told that his salary received from cashier, and he finds it difficult to get a cash salary. He wants the factory to open his account. Likewise, he wants his salary to come into his account like the rest of the workers, and he had no trouble getting a salary. The worker also said that his account was open from the factory and his salary was deposited in the account. Now that account has been closed for some reason, and he gets his salary from cashier. He wants his salary to be deposited into his account. . | Ready For Escalation | Mawra | |||||
| Primark | 7865 | Interloop Apparel Park Unit-2 | worker (rafay) | 11-Apr-25 | Harassment/Physical Assault | The worker named Rafay having ID NO. 267576 worked in HR department as a supervisor (non-executive) like a worker for past 1c year and 7 months, from Interloop Apparel park called Hamary Awaz and told the following issue: He told that he resign due to the behaviour of HR Manager Sana and assistant Manager Zeeshan Rao. The worker said that they always made fun of him about his personality. They used to tell that he looks like a girl, they would make fun of his style of talking and his body language and make his feel ashamed of her body. Madam Sana often made videos of him and sent them to her friends, making fun of him. Worker said to Zeeshan Rao that he will complain to the Hamary Awaz about your behaviour, but Zeeshan said that the complaint would come to us, and will handle no issue. The worker was fed up with their behaviour and resigned, he also shares his resignation letter. The worker wants to be counselled so that they did not repeat this behaviour to anyone else. | Ready For Escalation | Mawra | |||||
| Primark | 7805 | Ambition Apparel | Mukarram Ali | 08-Apr-25 | Workers benefits | water issues | 12 april 2025 send the internal note to sarina | Ready For Escalation | Taha | 12 april 2025 send the internal note to sarina | 12 april 2025 waiting for sarina to reply | ||
| Primark Phase-II | 7458 | Kay & Emms | Misbah ul Hasnat | 12-Mar-25 | Out of Scope | The worker from Kay & Emms sent messages and told the following issue: He said that his father is heart patient, his elder brother is depression patient and his nephew is diabetes patient. He said that he is only earner in family and he needs financial help. Worker wants financial help from helpline. | Helpline responded to worker that we can't help him financially. Worker have further no query. Case is closed. | Solved | Alisha | Helpline responded to worker that we can't help him financially. Worker have further no query. Case is closed. | N/A | ||
| Primark | 7741 | Artistic Denim Mills Limited (25130) | Nazeer Ahmed | 03-Apr-25 | Workers benefits | gratuity issues | 12 april 2025 send the intenal note to sarina | Ready For Escalation | Taha | 12 april 2025 send the intenal note to sarina | 12 april 2025 waiting for sarina to reply | ||
| Primark Phase-II | 7338 | Shahkam Industries | Worker (Shahzadi) | 06-Mar-25 | Harassment/Physical Assault | Anonymous worker from Shahkam Industries called Hamary Awaz Helpline and told the following issue: She told that supervisor Mr. Boota teasing her a lot. She wants to complaint against him. I was asking her more details about issue but call was dropped. | Followed up with worker to ask her details about the issue but she told that she complaints about supervisor behavior to Manager and then Manager ask supervisor to not tease to her. She told that now supervisor behavior improved. She is not facing any issue now. She is working peacefully. Case is closed. | Solved | Alisha | Followed up with worker to ask her details about the issue but she told that she complaints about supervisor behavior to Manager and then Manager ask supervisor to not tease to her. She told that now supervisor behavior improved. She is not facing any issue now. She is working peacefully. Case is closed. | N/A | ||
| Out Of Scope | 7070 | Out of Scope | unknown | 12-Feb-25 | Out of Scope | The worker sent messages but he did not share factory name, he only told the issue that his senior is not approving leave. He told that he already inform his senior about leave but senior still misbehaving with him. I have asked him more details about issue but he responded that his issue is resolved and if he will have further issue in future he will contact us. | I have asked him more details about issue but he responded that his issue is resolved and if he will have further issue in future he will contact us. | Solved | Alisha | N\A | |||
| Target | 5785 | Interloop Apparel | Worker (Usama) | 04-Sep-24 | Harassment/Physical Assault | Anonymous worker from Interloop Apparel stitching department called Hamary Awaz Helpline to report supervisor Mr. Saeed's and assistant Mr. Arslan's behaviour. The supervisor, Mr. Saeed, and his assistant, Mr. Arslan, regularly tease and use abusive language towards workers. Workers have reported these issues to MR/HR verbally multiple times (3-4 times), but no action has been taken against the supervisor. As a result, the supervisor continues to behave rudely towards workers. Workers are only given 10-15 minutes for Asar prayer, and according to the grievant, there are insufficient washrooms in the department, causing workers to wait for Wudhu before prayer. If workers are late returning from prayer, supervisors shout at them. The supervisor has been quoted as saying, "You people come to work from home, prayers can be offered at any time, so pay attention to work." Workers are unable to focus on their prayers due to fear of being late and facing the supervisor's anger and abusive language. | Factory response: We took feedback from workers and ask a clear question that, “Are the workers in your modules are treated with respect?” response of this question are quite satisfactory and wo not found negative answer. They replied that they are treated with respect in their modules. We checked the complete data from the grievance handling cell and from Management Representative also and not found any such complaint. In the first query, we have mentioned that there is satisfactory response from workers. The company has provided adequate washroom facility as per standard, provision of relevant law. Workers are given proper break for meal & prayer. However, in addition to the normal break hours, workers are allowed to offer all prayers timing. As a workers feedback, we asked from employees that whether there are sufficient washrooms and ablution places on the floor, and only one worker replied who may face rush, while all others are satisfied. In the above responses, we provided you with the facts that all the employees are being given the proper time for the prayer. It is evident from the above mentioned details that there is no complaint of any of the respondent about the prayer times. Sufficient time for prayer is being provided to employees. The grievant mentioned that factory went to another Unit (14/15 Unit, rather than the grievant's 12/13 Unit) to collect feedback - we asked the factory to share the documentation of the survey / feedback collected. Factory said that they conducted survey from all employees who are working under the supervision of Saeed & Arslan. However, we are frequently monitoring the overall conduct of the both and will take action in case such behavior is observed. Additionally, the grievant mentioned that around the end of October, HR had visited their Unit (12/13 Unit Stitching) to ask them to report issues to HR. When workers reported their issues, she had threatened worker(s) to write an apology letter and not to report issues with supervisors or they would be terminated. Based on this, we reiterated to the factory the importance of conducting ongoing training sessions to supervisors, managers, HR, compliance regarding Interloop's non-retaliation policy, and disciplinary actions if the policy is breached. | Solved | Alisha | The grievant remained unreachable after that, and the case was closed. | N/A | ||
| Puma | 7323 | Becon Impex ( Complex ) | Anonymous worker | 04-Mar-25 | Workers benefits | The worker from Beacon Impex Complex sent messages and told the following issue: He told that factory gave them off on 4:00 PM but driver drives bus very slowly. He told that they reach home after Aftar they have to Aftar their fast on road because of driver. He requested that they wants to reach home timely. So factory management can ask driver to drive fast. | I have contacted worker and he told that transport issue is resolved. He is facing no issue now. Case is closed. | Solved | Alisha | I have contacted worker and he told that transport issue is resolved. He is facing no issue now. Case is closed. | N/A | ||
| Puma | 7082 | Beacon Impex Pvt Ltd | Anonymous | 13-Feb-25 | Wages | The worker from Beacon Impex sent messages and told that they did not receive salary yet and it's 13 date. Then worker sent messages again and told that after contacting on helpline, he receive salary. He said that his issue is resolved. | Then worker sent messages again and told that after contacting on helpline, he receive salary. He said that his issue is resolved. Case is closed. | Solved | Alisha | N\A | |||
| Independent Supplier | 6171 | MG Apparel | Anonymous worker | 23-Nov-24 | Working hours/OT | Forced overtime | Escalated/Pending | Taha | |||||
| Out Of Scope | 6945 | Out of Scope | unknown | 03-Feb-25 | Out of Scope | The grievant from Teletonix factory called Hamary Awaz Helpline and told that his friend working in Ayesha Fabrics and he got helpline number from him. He told that factory paying them only 23,000 salary (below minimum wage). Helpline referred him to Labor department that he can report issue there. Worker is satisfied and further have no query. | Helpline referred him to Labor department that he can report issue there. Worker is satisfied and further have no query. Case is closed. | Solved | Alisha | N\A | |||
| Primark Phase-II | 7052 | US Apparel & Textile Unit-1R | 2 workers | 10-Feb-25 | Access Prohibited to Worker's Helpline | An anonymous worker contacted the helpline to report retaliation. According to the worker, Mr. Abdullah taken down Helpline posters from all factory premises and on 1 Feb Mr. Azeem took helpline cards from mulitple workers. An additional worker had briefly contacted the Helpline to report that helpline posters were taken down in early February. | Escalated/Pending | Alisha | |||||
| Target | 6904 | Interloop Limited HD5 | Anonymous | 31-Jan-25 | Workers benefits | The worker from Interloop HD-5 called and told that he took loan from bank and he is paying installments to bank. His salary is low and he is facing difficulty to run his family in low income. So he was requesting for financial help. Helpline responded to worker that we can only refer to banks as he already took loan from bank so now we can't help him financially it's not in our domain. Worker satisfied with information provided to him and he further have no query. | Helpline responded to worker that we can only refer to banks as he already took loan from bank so now we can't help him financially it's not in our domain. Worker satisfied with information provided to him and he further have no query. | Solved | Alisha | N\A | |||
| Out Of Scope | 7074 | Out of Scope | worker ( Shahrukh) | 12-Feb-25 | Out of Scope | Grievant sent messages and told that he got helpline information from Digital Apparel and he requested for job. Helpline responded him that we can't help him to get job. He is satisfied and further have no query. | Helpline responded him that we can't help him to get job. He is satisfied and further have no query. Case is closed. | Solved | Alisha | N\A | |||
| Primark Phase-II | 7412 | US Apparel & Textile Unit-1R | Worker (Sohail Amanat) | 10-Mar-25 | Working hours/OT | Anonymous worker from US Apparel 1-R, called Hamary Awaz Helpline and told the following issue: They told the issue that before Ramzan workers were forced to work 2 hours overtime on daily basis. In Ramzan duty timing was from 9 PM to 6 AM. But after 2 to 3 days their timing changed from 9 PM to 7:45 AM. They told that timing is 9 PM to 6 AM but they are forced to work till 7:30 AM, 1.5 hour overtime. They told that seniors of night shift Mr. Mubashar, Mr. Sagheer and Mr. Nasir Bhatti force workers to do overtime and if workers refuse then they stop their cards. Some workers do overtime willingly but mostly workers are forced to do overtime. They told that factory give them incentive of 3 to 4 thousand monthly. On salary slip factory management mentioned that workers are given incentive for extra hours, but workers point is that they work 1.5 hour daily and factory only gave them 4 thousand for overtime. Salary slips given to workers. Worker requested that they should not be forced to do overtime. | Ready For Escalation | Alisha | |||||
| Primark Phase-II | 7720 | Ambition Apparel | Worker (Asghar Siddique) | 29-Mar-25 | Wages | The worker named Asghar Siddique having ID No. 609542 worked in Stitching department for 1 month from Ambition Apparel, called Hamary Awaz Helpline and told the following issue: He told that he worked in Ambition Apparel for 3 years, 4 years back. Then he resigned from factory. Now recently in Jan 2025 he worked for 1 month in Stitching department. He told that AM Mr. Naveed called him in factory that there is work in factory and he worked as a piece rate worker for 1 month. He told that he was hired by HR (did not told the name) in factory as a piece rate worker. Contract signed by him but he was not given copy of contract at time of hiring. He told that he was not given work properly so he left the factory after working for 1 month. Now his 1 month wages pending from factory side. AM Mr. Naveed asked him that he will pay him salary but now he is not given him salary. He told that his 10,000 salary is pending which AM not given to him. He talked to Manager (did not know the name) and Deputy Manager Mr. Sajid about his pending wages but still no action. He told that now AM not attend his call and he wants that his pending salary should be given to him. | Ready For Escalation | Alisha | |||||
| Primark Phase-II | 7709 | Interloop Apparel Park Unit-2 | Muhammad Ahmed | 28-Mar-25 | Workers benefits | mobile phones issues | 11 april 2025 send the internal note to sarina | Ready For Escalation | Taha | 11 april 2025 send the internal note to sarina | 11 april 2025 waiting for sarina to reply | ||
| Primark Phase-II | 7690 | Kay & Emms | Anonymous | 26-Mar-25 | Unfair Termination/Employment Practices | wanted march 2025 salary | 11 april 2025 send the internal note to sairna | Ready For Escalation | Taha | 11 april 2025 send the internal note to sairna | 11 april 2025 waiting for sarina to reply | ||
| Primark | 7764 | Shahkam Industries | wajid ali | 05-Apr-25 | Unfair Termination/Employment Practices | unfair termintion | 9 april 2025 send the internal note to serina | Ready For Escalation | Taha | 9 april 2025 send the internal note to serina | 9 april 2025 waiting for sarina to reply | ||
| Target | 6199 | Interloop Denim | worker (Waqqas Ahmad) | 30-Nov-24 | Harassment/Physical Assault | Anonymous worker from Interloop Denim called Hamary Awaz Helpline and told the following issue: The worker claims that supervisor Mr. Haroon talks rudely with all the workers and use abusive language (exact words currently unknown) Supervisor threatens workers with termination if workers report against him. Workers did not report this issue internally. The grievant feels constant pressure from the supervisor to perform and achieve targets. | case esclated to the factory | Escalated/Pending | Alisha | ||||
| Target | 6211 | YTM-7 | worker( Zahid) | 04-Dec-24 | Unfair Termination/Employment Practices | The worker named Zahid having ID No. 24313 worked in Warping department for past 7 years from YTM-7, called Hamary Awaz helpline and told the following issue: - He is a permanent worker and signed a contract at the time of hiring, but does not have a copy of the contract. - On November 26, he worked a full day at the factory without any issues. - On November 27, he was not allowed to enter the factory by the security guard, who told him that his card had been stopped. - He was called to meet with HR Manager Mr. Asif, who asked him to sign on a resignation letter. - Mr. Asif claimed that the worker had quarreled with a coworker, but the worker denies this. - The worker claims that his card was stopped without any reason or explanation. He has not received a termination letter, inquiry notice, or any other formal communication regarding his employment status. - The factory has not cleared his dues, including his November salary and gratuity. | case esclated to the factory | Escalated/Pending | Alisha | ||||
| Independent Supplier | 6278 | MG Apparel | worker (Sohaib) | 24-Dec-24 | Workers benefits | Anonymous worker from MG Apparel called Hamary Awaz Helpline to inquire about working hours. According to the grievant, working hours are now from 8:00 AM or 8:30 AM to 6:30 PM. In the summer, the worker claims that working hours were from 8 AM to 5 PM but hours were changed in the winter. Workers have asked internally but have not received a clear response from HR. After the Baidarie team contacted the MG Apparel team, the grievant claims that working hours had changed for a few days in early - mid February to 8:00 AM to 5:30 PM. After that, working hours went back to 8:30 AM to 6:30 PM. | case esclated to the factory | Escalated/Pending | Alisha | ||||
| Independent Supplier | 6153,6229 | MG Apparel | Worker (Zeenat) | 22-Nov-24 | Wages | An anonymous worker from MG Apparel contacted the helpline to report salary below the minimum wage. • The worker is employed as a contract worker in the factory canteen, where they were hired by contractor Mr. Ghulam Murtaza. They claim they did not sign a contract upon hiring. • They work from 8 AM - 6 PM, and the monthly salary is 15,000 PKR, below the minimum wage. • According to the worker, there are five female workers in the canteen who receive the same salary. • The worker has tried to address the salary issue with the contractor, but he refuses to increase their pay. • Instead, he threatens to terminate their employment if they continue to complain about their salary. • The worker is worried about the consequences of reporting the issue, as they are a single earner with no alternative income source. They now fear the contractor's reaction. | Escalated/Pending | Alisha | |||||
| Puma | 6014 | Beacon Impex Pvt Ltd | Worker (Abdul Majeed) | 19-Oct-24 | Wages | Anonymous worker from Beacon Impex called Hamary Awaz Helpline and told the following issue: They told that Govt of Punjab issued notice of salary increment in July 2024 but factory management increased their salary in September 2024. They said that their 2 months arrears are pending and when they talked to HR (don't know the name) they responded that they have no approval from Head Office. The Chairman of Head office name is Shahid Nazir and he is not signing the approval letter and without his signature they can't give them arrears. Secondly they told that every month factory management deduct 917 rupees in loan option and also 370 EOBI dues from their salary. When they ask from HR department that they have not taken any loan then why they have written loan deductions on payslip, they responded that after worker's death they give insurance that's why they are deducting these dues, the worker asked that then why they have not written insurance dues, they responded otherwise their audit will be cancel that's why they have written loan dues on payslip. They also told that now factory giving them salaries timely and they are receiving salaries in their bank accounts. The worker claims that following the new minimum wage notification in Punjab, the factory increased workers' salaries in September 2024. However, the worker claims that they have not yet received arrears from July to September 2024. When they inquired with HR, they were told that there was no approval from the Head Office. The Chairman of the Head Office, Shahid Nazir, has not signed the approval letter, and without his signature, the arrears cannot be paid. • The factory management deducts Rs. 917 from their salaries every month under the guise of a "loan option", despite the workers not having taken any loans. • The workers also have Rs. 370 deducted from their salaries for EOBI dues. • When the workers questioned HR about the loan deductions, they were told that the deductions were for insurance purposes in the event of a worker's death. • The workers pointed out that the deductions should be labeled as "insurance dues" rather than "loan dues", but HR responded that this would cause their audit to be cancelled. • On a positive note, the factory is currently paying salaries on time, and the workers are receiving their salaries in their bank accounts. | Escalated/Pending | Alisha | |||||
| Kik | 6279 | Fazal Industries | worker( Abbas Ali) | 24-Dec-24 | Working hours/OT | An anonymous worker from Fazal Industries Finishing Department contacted the helpline to discuss issues with forced overtime and compensation. Issue: Forced Overtime The grievant claims that workers were forced to work on the 25th December, which was a public holiday. Mandatory overtime for Finishing and Stitching department workers from 7:00 PM to 12:30 AM daily. Some workers voluntarily choose to work overtime, while others are forced to work overtime by Admin Incharge Mr. Faraz, Production Manager Mr. Ashraf, Stitching Manager (name undisclosed), and GM Mr. Iqbal. Workers are also forced to work on Sundays from 10:00 AM to 4:00 PM, and are threatened with termination if they refuse. Issue: Salary below minimum wage and Lack of Transparency The worker claims that the majority of workers have been receiving a salary of roughly 28,000 for the past year. Most of their salaries did not increase to 32,000, and also did not increase to recent minimum wage notification of 2024 being 37,000 PKR. The worker mentioned that some workers (8-10 workers) from the sample department receive 37,000 or slightly above. Workers have discussed these issues internally, however, no actions have been taken. According to the worker, salaries are distributed in cash without any payslips. Even if workers are asking for payslips, HR and Admin still do not provide payslips, even when workers are asking for them | case esclated to the factory | Escalated/Pending | Alisha | ||||
| Kik | 5949 | Chandna Corporation | Worker (Haseeb) | 04-Oct-24 | Unfair Termination/Employment Practices | A worker, Haseeb,ID No. 365 worked in QC Department for past 9 months from Chandna Corporation, called Hamary Awaz Helpline to inquire about one month notice period after termination. According to the grievant, the factory terminated almost 80% of HR informed all workers that they are terminating them there is no need to come factory from tomorrow. No termination letter, no resignation letter simply told them they are terminated. The grievant claims that only stitching department workers are working in factory. Another worker, who wants to be anonymous, contacted the Helpline to report the same concern. | Escalated/Pending | Alisha | |||||
| Kik | 5815 | Saad Textiles | Worker (Danish) | 10-Sep-24 | Access Prohibited to Worker's Helpline | An anonymous worker from Saad Textiles Towel Department called Hamary Awaz helpline to report multiple high-risk issues. Retaliation and Intimidation After the Hamary Awaz helpline session, HR staff took back the helpline cards from workers Workers were dictated by management to return the helpline cards No workers currently have helpline cardsv No written contracts The grievant did not sign an employment contract. He claims that the majority of contract workers do not sign contracts. Salaries below minimum wage, overtime compensation Contract workers are paid below minimum wage, even with overtime wages (e.g., Rs. 28,000 including overtime, still below minimum wage) According to the grievant, permanent workers receive the legal minimum wage, but are not compensated for overtime. The grievant explains that Production, Quality Auditor, and Quality Insurance are the only ones with permanent workers According to the grievant, permanent workers are not given overtime wages, despite working 4-5 hours of overtime daily Forced Overtime Workes are forced to work on Sundays and a few Public Holidays. The grievant emphasises that this practice is spread out across the factory and at this point in time did not provide further details on who forces them. Payment Practices and payslips Workers are paid in cash by HR Mr. Affan, without receiving payslips According to the grievant, factory has started opening bank account for workers, but most of them still receive salary in cash. Payslips are prepared by HR, they then visit all departments to get workers' signatures on the payslips. No payslips are provided to workers. The grievant alleges that the payslips they sign do not accurately reflect their actual salaries. For instance, despite not receiving the legal minimum wage, the payslips they are required to sign claim that they are being paid the minimum wage Workers are allegedly forced to sign on these payslips and they are afraid to speak up. The worker also mentions that there are 4 contractors (Mr. Bhatti, Master Akram, Mr. Zaheer, and Mr. Yaseen) who bring workers in and fix salaries according to their will. | Case escalated to factory | Escalated/Pending | Alisha | ||||
| Independent Supplier | 6306 | MG Apparel | worker ( M. Zaid) | 29-Dec-24 | Working hours/OT | Anonymous worker from MG Apparel, called Hamary Awaz Helpline to report issues with overtime. • The worker reported that their working hours are from 8:00 AM to 5:00 PM with a 1-hour lunch break from 12:00 PM to 1:00 PM, but supervisors often only allow a 30-minute lunch break from 12:30 PM to 1:00 PM. • Workers are forced to do overtime daily until 6:30 PM and are also required to work on Sundays. DM Mr. Saad and HOD Mr. Ahmad instruct Incharges and Supervisors to pressure workers into doing overtime, and workers are threatened with termination if they refuse. • Workers receive salaries via bank transfer, however, they do not receive payslips and workers fear they are not being compensated for overtime based on the total number of working hours, including Sundays. • The grievant claims that in December, workers worked 4 Sundays but were not compensated for all. | case esclated to the factory | Escalated/Pending | Alisha | ||||
| Kik | 5386 | Saad Textiles | Worker (Mujahid Hussain) | 13-Jul-24 | Access Prohibited to Worker's Helpline | An anonymous worker from the folding department contacted the Helpline to report retaliation and wages below the new minimum wage. 1. Wages below the new minimum wage: According to the grievant, workers' wages remain at 25,000 PKR, which is below the new minimum wage. No wage increase has been implemented to comply with the minimum wage legislation. 2. Retaliation: According to the grievant, on the day following the Hamary Awaz trainings conducted in the factory (July 12-13), their contractor (name unknown) confiscated the helpline cards from workers. | Case escalated to factory | Escalated/Pending | Alisha | ||||
| Primark | 6502 | US Apparel & Textile Unit-3 & 4 | worker (Muhammad Ramzan) | 14-Jan-25 | Wages | The above-mentioned worker from WIP B#2 Stock for past 13 years from US Apparel Unit-3, called Hamary Awaz Helpline to inquire about wages below minimum wage. • The worker has been employed for 13 years and was promoted to a supervisor role 2 years ago. • Despite the promotion, the worker's salary was not increased, and he visited the HR department (Mr. Yousaf Bashir) multiple times to request a salary increase. • The worker was consistently told to wait, with assurances that his salary would be increased, but this did not happen, even after Mr. Yousaf Bashir left the factory. • The worker then approached the current HR Manager, Mr. Shamim, who granted a 10% salary increase in xxx • The worker's current salary has been stuck at 35,882 for the past 2 years, | case esclated to factory | Escalated/Pending | Mawra | ||||
| Target | 6563 | Interloop Apparel Park Unit-2 | worker (Summan shahzadi) | 15-Feb-25 | Harassment/Physical Assault | The above-mentioned worker contacted the helpline to report harassment from a supervisor. Context The grievant explains that she had gotten in an accident in January, causing back pain. She had been admitted to the hospital on January 9, and discharged on January 11 (see attached). On the doctors' note, the advice is to get complete rest, to avoid hard work, bending and lifting heavy weights. Issue The worker was struggling to perform her duties as per usual due to ongoing pain and discomfort. The grievant claims that her manager, Mr. Sajeel, denied her request for leave and subsequently transferred her to Training (TTS) due to her low performance. The worker claims that she is still working in a standing position at TTS. Additionally, she claims that when she requested to be transferred back to her original department, Mr. Sajeel made an inappropriate request - asking her to send inappropriate pictures of herself. According to the worker, this was done verbally and there were no other witnesses at the time. The grievant does not remember the date and time this took place. To that, the grievant felt uncomfortable and responded that she would not send the pictures and left the room. The grievant claims to have reported the issue to MR, Ms. Rahat Naseem, who asked the grievant for evidence. However, the grievant does not have any evidence. | case esclated to the factory | Escalated/Pending | Alisha | ||||
| Primark | 6919 | Interloop Apparel Park Unit-2 | worker ( Shahbaz Masih\ | 01-Feb-25 | Unfair Termination/Employment Practices | The worker named Shahbaz Masih having ID NO.270500 works in Stitching department for past 1 year from Interloop Apparel park, called Hamary Awaz Helpline and told the following issue: The worker told that he is working from 1 year and once upon a time during work his Manager (Mr, sharjeel sahab) used abusive abusive language ( abuse to mother and sister) and the worker complained to HR management. HR called the Manager Mr, sharjeel and explained him not use abusive language with the worker. After that Manager did not use abusive language but he made this complain personal issue and become enemy and he wants to fir him. he told that the Manager has issued two warning letters by making small things a problem, and his case in inquiry he also said that Management will listen more to the senior and will be asked to resign. He also told that two supervisor also gave resign because of Manger behaviour. He also told that ever since he complained the Manager wants to fire him. | case esclated to the factory | Escalated/Pending | Mawra | ||||
| Primark | 6991 | Interloop Apparel Park Unit-2 | worker( Kashif Ijaz) | 06-Feb-25 | Unfair Termination/Employment Practices | The worker named Kashif Ijaz having ID NO. 271993 worked in stitching department for past 1 year, from Interloop Apparel park, sent massages to Hamary Awaz Helpline and told the following issue: He told that he was doing his job well. He told that he contracted disease of typhoid and was so sick that he could neither stand nor walk. He sent massage to his supervisor (Kashif ijaz) for his disease and condition. Due to which he could not come to work for fifteen days. He told that they did not submit the application and now they charged him a notice and nobody listening him. He said his Manager Sharjeel Sahab and he said go to HR and HR said go to your supervisor and Manager and nobody listening, and they are torturing .He is requesting he is poor man and want to carry on his job. | case esclated to the factory | Escalated/Pending | Mawra | ||||
| Primark Phase-II | 7492 | Lahore Fashions Unit-2 | Worker (Ehtasham) | 13-Mar-25 | Unfair Termination/Employment Practices | The worker named Ehtasham Arshad having ID NO. 21240 worked in printing department for past 1 year and 2 months, from Lahore Fashion send massages on Hamary Awaz and told the following issue: The worker told us that he went to his brother marriage on 27 February and he take 10 days leave from his manager and also give him application for submit and he submit application on 1st march 2025. The Manager name is Umar Sahib. The worker told that when he came to Factory on 8th March, the guard did not allow the worker to enter the factory and said your card has been blocked. The worker called his manager Umar Sahib and was allowed in on the manager's recommendation. The worker says that there is no fault of Manager Umar, he also help the worker and told the management to pay his salary but Management said that leave are too much.He went to main head of HR (Mr. Sajjad) and told he takes leave from his manager and then he go, but he said leave are too much he can't help, now the worker is saying that they have fired me, OK, but they should give me my salary. The worker wants his salary. | Worker contacted Helpline on 13 March 2025 to request assistance with obtaining his full and final dues following an alleged unfair termination. The worker claims that his employment was terminated after taking leave. Case was escalated to factory as medium risk (unfair termination) on 26 March 2025. Factory returned with investigation documents on 3 April 2025, noting that the worker appeared to be unreachable. Factory conducted a home visit and found out that the worker had travelled to Bahrain for work on 15 March 2025 | Solved | Mawra | Helpline attempted to call back worker since 26 March 2025, but was unreachable, likely due to worker's relocation to Bahrain. Therefore, Helpline is unable to verify the remediation directly. | N/A | ||
| Primark Phase-II | 7645 | Kay & Emms | Worker (Sami Ullah) | 22-Mar-25 | Unfair Termination/Employment Practices | The worker named Sami Ullah (he had two ID No due to change department) having first ID NO. 3123586 worked in stitching department for past 13 years and second card ID NO. 3229849 worked in stitching department for past 1 year, from Kay & Emms called Hamary Awaz and told the following issue: The worker told that factory management said there is no work in factory and said sign on resign letter, if you sign that letter then will gave you gratuity, The worker sign the resign letter on 4-1-2025 and they said that he would come back after one month and take his account. He told that Deputy Manager Abdul Sattar sahab take sign on resign and said if you sign that letter then will gave you gratuity, After one month he went and they said your gratuity has not been made. He said that they are humiliating him. He also told that Abdul Sattar behavior is very rude and not listening. On 5 Feb 2025 he went for gratuity they did not gave and use bad behave, he went for gratuity on 5 March 2025 and they give nothing, and also he face rude behavior from management. The worker says that he has given 14 years to this factory, when they expelled me, they did not give any notice and not any letter and they fired us. The worker also said that the entire department has been closed due to lack of work. The worker said that he was not given gratuity on either the first card or the second card. He wants his gratuity. | Case escalated to factory. | Escalated/Pending | Mawra | ||||
| Puma | 7524 | Masood Textile Mills | Worker (M. Riaz) | 15-Mar-25 | Wages | The worker named Muhammad Riaz having ID NO. 980716 worked in finishing department, he wants to be anonymous, for past 6 years, from MTM called Hamary Awaz and told the following issue: The worker told that on 9th December he got Rs 41870 salary after which he did not give any salary. The month of March has already started, but the salaries of both months of January and February have not yet been received. the worker told that in MTM, worker are being abused a lot, they are not given overtime for six months and Sunday is also not given, and they are not also given arrears. The workers went to the Deputy General Manager, Mr. Tahir and said , "why are not being paid our salary? " He said ," If you don't do the job, don't do it, go to your home. That's how it is here." The worker says that for three months they have been eating borrowed food, and the bill has become too much high, now even food is not available and they stay away from home here in the hostel. They want their salary to be paid as soon as possible. All the worker had same issue. | Ready For Escalation | Mawra | |||||
| Primark Phase-II | 7717 | Shahkam Industries | Worker (Ashraf) | 29-Mar-25 | Workers benefits | He told that he broke his leg in an accident some time ago and because of that he took medical leave and did not come to the factory for six months. His accident happened in 2021. After that he, did not come to work for six months. Then he develope a sparin in his leg, which prompted the factory to ask him to take more leave. Then he did 10 holidsays and take rest. Now the bonus that is given to the worker is not giving to him at all. The factory says that he has taken too many holidays, which is why the bonus is not created. The factory says your bonus has been cut due to the holidays. The worker said that they should deduct his bonus on the remaining days but give him bonus on eid so that he can also celebrate Eid well with his children. He requested to the management of HR Khuram Sahab please give me bonus so that i can also have a good Eid. "but he did not listen to him. The worker says that whenever you speak up for your right, they told that he talks too much so, throw him out of the gate. The worker said that these words were spoken to him by Khurram Sahib, who work in HR management. The worker submitted his medical documents to Khalid Sahib in HR so that if he got some money from the insurance but they said he would not get any money, but they did not returned his file yet. worker said that is they did not give him money then they should return his file. Worke r also told that his rest day on tuesday and he had to work on sunday, he told that on sunday was marked by the government as march 23rd. worker said that when he work on holiday they should pay double but they did not . | Ready For Escalation | Mawra | |||||
| Independent Supplier | 7390 | MG Apparel | Worker (Gulnaz) | 08-Mar-25 | Unfair Termination/Employment Practices | Anonymous worker from MG Apparel called Hamary Awaz helpline and told the following issue: They told that on 7 March they were going back home on factory transport and they stop factory bus on Lailpur bridge as a strike, that factory give them off late because of it they have to break fast on roads. She told that 4 girls were include in this and rest of girls in bus also agreed that they will also be the part of strike. Next day (8 March) when factory management came to know that girls stopped the bus they called all girls in HR department but they all turned away that they have no link with this and give statement against 4 girls that on saying of them they done this. Then HR Mr. Naeem took resign from 4 girls including this worker and it's written on resignation that they are resigning due to domestic problems. They said that factory give them off on 3:30 but due to construction of bridge they getting late that's why they stopped the bus and do strike. They told that factory is good and they have no issue with factory, they just wants to resume job in factory. She said that she did not want to disclose the identity. They said that factory should given them a chance and requested to continue job in factory. | Ready For Escalation | Alisha | |||||
| Independent Supplier | 7388 | MG Apparel | Worker (Ayesha) | 08-Mar-25 | Unfair Termination/Employment Practices | Anonymous worker from MG Apparel called Hamary Awaz helpline and told the following issue: They told that on 7 March they were going back home on factory transport and they stop factory bus on Lailpur bridge as a strike, that factory give them off late because of it they have to break fast on roads. She told that 4 girls were include in this and rest of girls in bus also agreed that they will also be the part of strike. Next day (8 March) when factory management came to know that girls stopped the bus they called all girls in HR department but they all turned away that they have no link with this and give statement against 4 girls that on saying of them they done this. Then HR Mr. Naeem took resign from 4 girls including this worker and it's written on resignation that they are resigning due to domestic problems. They said that factory should given them a chance and requested to continue job in factory. | Ready For Escalation | Alisha | |||||
| Primark Phase-II | 7279 | Shahkam Industries | Worker (Ghulam Abbas) | 01-Mar-25 | Wages | The worker named Ghulam Abbas who wants to be anonymous working in Shahkam industries, for past 5 years, he wants to take information only about gratuity. The worker asked that what are the conditions for taking gratuity or loan during his job. The worker said ask the factory and tell him. Madam Hina called the factory and the factory said that worker should be admit an application for loan and will give him loan in his gratuity | Ready For Escalation | Mawra | |||||
| Primark Phase-II | 7759 | US Apparel & Textile Unit-1R | Worker (M. Waqar) | 05-Apr-25 | Harassment/Physical Assault | He told that his incharge (Zohaib) behavior is not good with them, he abused them (like mother and sister). He gives nasty, nasty abuse over very small things. Workers remain worried about Zohaib's behavior. He said he speaks rudely even in matters of work. And he also said that if he needed leave in case of emergency,he wouldn't let him, and threatens to fire him. The worker wants his behavior should be good with them. | Ready For Escalation | Mawra | |||||
| Primark | 7721 | Artistic Denim Mills Limited (25130) | Worker (Imran) | 29-Mar-25 | Wages | He told that because of you, the factory has started giving them gratuity and worker has been working there for eight years and factory says that gratuity will be given from 2023, so gratuity from previous years will not be given. He told that his friend recently resign to the factory due to his health problem, he was working for past 12 years and the factory gives him only 2 years gratuity. He told that factory did not giving them any facility, they did not give them medical facility and did not issue pention card. And some holidays are granted by the factory, but even those are not given. The worker don't want to show his name to the factory and he wants facility to the factory. | Ready For Escalation | Mawra | |||||
| Puma | 7736 | Beacon Impex Pvt Ltd | Worker (Abdul Rehman) | 03-Apr-25 | Unfair Termination/Employment Practices | The worker said that the factory owner had asked to fire the down sizing workers. They closed 200 workers card, and they finally said to the worker no need for come tommorow. they said to the workers on thursday 3-4-2025. The worker told that they did not give any one month notice not one month salary and suddenly they said for fired, and he told also that they did not give them last three month's overtim, and they did also work on sunday and they did not paid their overtime and sunday. I ask to the worker for pay slip, he said will take payslip from HR and then send us. | Ready For Escalation | Mawra | |||||
| Primark | 7593 | Al Karam Towel Industries Pvt Ltd | Worker (Irfan) | 20-Mar-25 | Unfair Termination/Employment Practices | The worker named Irfan worked in towel department as a supervisor in HR department ( his work is to keep an eye on all the workers, who is working and who is not, and no one going out) for past 4 years, from Al-Karam towel Industries called Hamary Awaz and told the following issue: He told that factory management said now there is no work and they fired him without any notice, they fired him on 15 February and give him 15 days pay 22000 with some deduction, and his full month salary is 37000, and he also said they have not given any bonus or gratuity, he has been told that the factory management has said that he will be called when the work will be in factory, but all the workers who were laid off along with him have been called, but he has been not called yet. The worker wants his job he said he is a poor man and he has 5 children and there is no one who earns. | Ready For Escalation | Mawra | |||||
| Primark Phase-II | 7330 | Shahkam Industries | Worker (Husnain Khadim) | 05-Mar-25 | Working hours/OT | The worker named Husnain Khadim having ID NO. 07093 worked in stitching department he wants to be anonymous for past 1 months, from Shahkam called Hamary Awaz and told the following issue: He told that factory does by worker forcefully overtime and also not paying, and says that overtime will be given only if the work of 1500 rupees is completed. The worker says that on the way, his fast becomes iftar, which causes difficulty. The worker wants the overtime should be paid and should be with their will. | Ready For Escalation | Mawra | |||||
| Primark Phase-II | 7083 | Lahore Fashions Unit-2 | sharaz | 13-Feb-25 | Working hours/OT | The worker from lahore fashion unit 2 called Hamary Awaz Helpline and discussed his issues : The salary of the worker is 37,000 PKR ( Without OT )The worker worked there for 4 months November 2024 ( Was his joining Month ) The worker resigned on 15 feb 2025 The worker did not sign any contract . The issue of the worker is his manager ( Mr faisal ) forced him to do overtime the worker timings starts from 9 AM to 12AM Monday to Saturday for the four months and did not gave him the overtime payments because of this situation the worker resigned . His manager Mr faisal placed him the piece of paper and told the worker to sign on the resignation letter on 15 feb 2025 the worker did not read what was written on the resignation letter and gave his employee card to his manager . The worker did noy have any salary slips the management send the money to his bank account . The management gave him the 15 days payment to the worker which is 15,000 PKR . The worker did also received his monthly salary on time but did not received the OT payments . | On 13 February 2025, worker contacted Helpline to seek assistance in obtaining his pending payments from the factory. The worker resigned from the factory as there was excessive and unpaid overtime. The worker did not provide his employee ID card number. | Solved | Taha | In order to best assist the worker, the Helpline asked the worker on 9 April 2025 if they would be willing to provide their CNIC number (Pakistan national identity card). However, the worker expressed that they do not have confidence that the factory will adequately resolve his issue. Despite the Helpline Operator informing the worker that the Helpline will ensure that the workers final payments are made, the worker informed that they do not wish the escalate the case. | N/A | ||
| Out Of Scope | 7697 | Out of Scope | Anonymous grievant | 26-Mar-25 | Out of Scope | The grievant sent messages and share her cv and she wants job. | Helpline responded to grievant that we can't help her to get a job and referred her to other sources. | Solved | Mawra | She is satisfied and further have no query. Case is closed. | N/A | ||
| Target | 7782 | Interloop Denim | Shahid | 07-Apr-25 | Working hours/OT | did not get the enough chance to do OT | 7 april 2025 send the internal note to sarina | Ready For Escalation | Taha | 7 april 2025 send the internal note to sarina | 7 april 2025 waiting for sarina to reply | ||
| Out Of Scope | 7396 | Out of Scope | Anonymous grievant | 09-Mar-25 | Out of Scope | The grievant from Dogar International Company sent messages and told that he has salary issue. He told that he got to know about helpline from Shahkam Industries. Helpline informed him that Dogar International company is not in our domain so we can't help him directly to get his salary. | Helpline referred him to Labor department and also advised him to talk factory management directly about his issue. | Solved | Alisha | Grievant is satisfied with information provided and he further have no query. | N/A | ||
| Puma | 7365 | Beacon Impex Pvt Ltd | Shameem | 07-Mar-25 | Workers benefits | december salary issues | 5 april 2025 send the internal note to sarina | Ready For Escalation | Taha | 5 april 2025 send the internal note to sarina | 5 april 2025 waiting for sarina to reply | ||
| Primark | 7252 | Artistic Denim Mills Limited (25130) | Sajjad Ali | 27-Feb-25 | Workers benefits | gratuity issues | 5 april 2025 send the internal note to sarina | Ready For Escalation | Taha | 5 april 2025 send the internal note to sarina | 5 april 2025 waiting for sarina to reply | ||
| Primark Phase-II | 7226 | Shahkam Industries | Anonymous worker | 26-Feb-25 | Out of Scope | The worker from Shahkam Industries wants to take some information about personal life. He want to know rules of court and he wants to divorce his wife. | Helpline gave information to the worker which he needed and advise him to hire government advocate for his case. He is satisfied with information provided. Case is closed. | Solved | Mawra | Helpline gave information to the worker which he needed and advise him to hire government advocate for his case. He is satisfied with information provided. Case is closed. | N/A | ||
| Target | 6054 | Interloop Denim | Worker (M. Ahsan Ali) | 04-Nov-24 | Wages | The worker named Muhammad Ahsan Ali having ID No. 232708 worked in Finishing department for past 6 years from Interloop Denim, called Hamary Awaz Helpline to inquire about alleged termination: Context: On October 9, the worker and his coworker got into a quarrel in the canteen. Security Officer Mr. Ashraf intervened and took them to the office. On October 11, they were issued a charge sheet and asked to sign an apology letter, which was computerised and they didn't get a chance to read before signing. For 10-12 days, the workers were confined to the security office while their case was under inquiry, and their ID cards were withheld. HR Head Mr. Kashif handled the case, but he didn't investigate or meet with the workers to discuss the issue. On October 21, they were issued a termination letter without being given a chance to read it, and they were only asked to sign it. The worker claims that the factory management didn't share the inquiry results with them, nor did they get a chance to read the papers, and were only asked to sign them. Issue: When the worker went to the factory to collect their dues, they were told that they were terminated and not entitled to gratuity and pending dues. The worker had taken a loan of 50,000 from the factory, and the management deducted their October salary, leaving a balance of 13,000 that the worker needs to pay back. | Factory response: worker wrote a statement admitting the allegations and they claim that worker has all the documents that they've attached for our reference. He was guilty of misconduct. Also, At the time of dismissal, short term loan payable to the company was Rs. 33,332/- which was recovered from his final settlement( copy attached Final Settlement). As per his final settlement, an amount of Rs. 14,874 is still recoverable from him. | Solved | Alisha | Worker unreachable, no further actions can be taken. | N/A | ||
| Primark | 6102 | Crown Textile (25151) | Worker (M. Asif) | 15-Nov-24 | Wages | The above mentioned worker from Extension Department for past 10 years from Crown Textile, called Hamary Awaz Helpline to inquire about pending wages and entitlements: In August 2024, the worker requested a loan from the factory management for his sister's marriage, but was denied. As a result, he decided to resign from the factory. On August 15, he resigned from the factory with a 1-month notice period. For the past 10 years, he worked overtime for 4-5 hours daily, including Sundays, but he claims he was never paid overtime wages. According to the worker's calculation, the factory should pay him roughly 12 lakh (1,274,495 Rs), which includes: 10 years of gratuity Overtime wages for 10 years Leave encashment for 7 days 14 days of August salary However, the factory only share a cheque with him worth 425,000 rupees The worker discussed his issues with HR (Mr. Waseem), the Company Boss (Mr. Nadeem Azeez), and the HR Head (Mr. Azhar), but they said that he would only be compensated for the amount stated in the cheque. The worker claims that unpaid overtime is still a common practice in the factory. | Factory response: Regarding the recent complaint mentioned below, we reached out to the individual and informed to M. Asif that his full and final settlement was ready for collection. However, he expressed some demands for additional money which we find to be unjustified. We encouraged him to come in person to discuss his concerns. During the meeting we provided a detailed explanation of the due amount. Ultimately he agreed to the dues that was legally approved. We assure that we consistently adhere to local laws and regulations when processing workers full and final payment. Moreover, we prioritize listening to workers concerns and give careful consideration to those that are legitimate and reasonable. Further, we have attached the photographic evidence for confirming his acknowledgement and receipt of the full and final settlement for your review. Also shared worker's payslips and timesheets. As per the provided attendance records Mr. Asif was employed as a Finishing Incharge in our factory with a salary of PKR 45,000 which was higher than the standard employee salary of PKR 32,000. Given his role as an incharge he occasionally stayed beyond the regular working hours by his own accord to ensure proper management of work. Therefore some days in his attendance sheet show working hours exceeding the minimum requirement. We would like to emphasize that at no point were incharges or managerial level employees including Mr. Asif forced or pressured to work beyond the standard hours. Whenever additional working hours is require prior approval is obtain from the employees and any overtime is compensate in accordance with local labor laws. | Solved | Alisha | Regarding overtime hours mentioned by the grievant, he did not share evidence nor further details for us and factory to investigate the overtime. The case is closed. | N/A | ||
| Target | 6120 | Interloop Limited HD5 | Worker (Amna) | 19-Nov-24 | Harassment/Physical Assault | Anonymous worker from Interloop HD-5, called Hamary Awaz Helpline and told the following issue: She told that they went on personal trip and after returning to factory their seniors started investigation from them and their department also changed as a result of retaliation. She told that their case was already under process and after inquiry decision seniors were issued warning letters, and they were sent back to previous department. Ms. Ayesha complaints about Ms. Sadaf behavior to seniors that she tease her but factory management hire Ms. Sadaf as immediate boss of 4 females who went on trip and then Ms. Sadaf started teasing all of them. She told that Ms. Sadaf mentally torture them on daily basis that workers are not doing work properly while worker told that they are doing their work that's why they called back to their previous department. She started collecting evidences against them that they are not doing work. She told that whenever they took leave they inform seniors but Ms. Sadaf making issue that they did not inform her about leave. Ms. Sadaf verbally ask them to not do work and when they hold the work then Ms. Sadaf sent them mail that why they did not complete the task, this is how she teasing them. She started making issue of their performance. So she requested that they should not be teased by seniors so that they can work peacefully. | This case was somewhat related to #6001 and #6114. The grievant for this case did not want to move forward with her case. However, the factory had taken disciplinary actions against the parties responsible for starting the rumors. The case is resolved per factory. | Solved | Alisha | This case was somewhat related to #6001 and #6114. The grievant for this case did not want to move forward with her case. However, the factory had taken disciplinary actions against the parties responsible for starting the rumors. The case is resolved per factory. | N/A | ||
| Target | 6115 | Interloop Limited HD5 | Worker (Akasha Zahoor) | 18-Nov-24 | Harassment/Physical Assault | Anonymous worker from Interloop HD-5, called Hamary Awaz Helpline and told the following issue: She told that they went on personal trip and after returning to factory their investigation started. Then they complaint about seniors behavior to MR (Ms. Rahat) and inquiry executed and in inquiry workers proved innocent, then seniors were issued warning letters. After inquiry workers are being mistreated by the seniors. Workers again approach MR and told them that seniors are teasing them but MR told them she is no longer part of inquiry committee so she can't do anything in this matter and someone from factory suggested workers to report issue on helpline maybe helpline will help them. She told that factory management retaliating Ms. Ayesha (#6001) and now they started teasing them also (to her and Ms. Amna). They are making issues of their performance and collecting evidences against them. She said that she is working for past 3 years, this never happened before that they have performance issues now suddenly they are putting allegations on them of poor performance. She told that factory management posted Ms. Sadaf the immediate incharge in HR Department while she is retaliating Ms. Ayesha then how can factory hired her as immediate boss of 4 females who went on trip. She told that Ms. Sadaf teasing her, e.g. she asked them that she is not performing her duty well, she misbehave with seniors. While worker said that it's not right. (She gave example that she was not well and she informed her senior Mr. Khuram Malik (Executive) about her illness and took leave from him, but Ms. Sadaf created issue that why she did not inform her about leave, while worker said that she informed 1 senior which is enough then why Ms. Sadaf created this issue). She told that during trip issue's inquiry they were transferred to another department and other 2 workers hired on their place but they did not complete tasks and when they were transferred back in department seniors asked them to complete the pending tasks, then she requested Ms. Sadaf that she ask Mr. Waseem (HR) to help her for completing the pending tasks, Ms. Sadaf asked her to sent her email about this and asked her why her tasks are pending. While worker said that those days she is not working in HR department but still she was asked for pending tasks. She said that firstly they retaliated Ms. Ayesha and now they started teasing them and before going to trip she was working without any performance issue. She requested that they should be transferred to another department so that they can work peacefully in factory. | This case was somewhat related to #6001 and #6114. Upon follow up with the grievant in January, the grievant did not know more details about #6001 / #6114 grievant. The Helpline informed her of the remediation actions that the factory took against the responsible parties who started the rumors. The grievant has no further issues. | Solved | Alisha | This case was somewhat related to #6001 and #6114. Upon follow up with the grievant in January, the grievant did not know more details about #6001 / #6114 grievant. The Helpline informed her of the remediation actions that the factory took against the responsible parties who started the rumors. The grievant has no further issues. | N/A | ||
| Primark Phase-II | 6699 | Ambition Apparel | Worker (M. Ameen) | 21-Jan-25 | Unfair Termination/Employment Practices | The worker named M. Ameen having ID No. 37353 works in Stitching department for past 8 months from Ambition Apparel, sent messages and told the following issue: He told that he was working and he went to washroom but after returning his seniors AM Mr. Ahsaan and Mr. Tariq starting scolding him that he waste time, he do not work properly and then they ask worker to resign. They ask worker to submit resignation in HR and also said to him that they will not give them salary as well. He requested that he wants to continue working and did not want to submit resign. Upon following up with worker he responded that his issue is resolved, he requested their seniors and they allow him to work so now he is working in factory. | Upon following up with worker he responded that his issue is resolved, he requested their seniors and they allow him to work so now he is working in factory. Case is closed. | Solved | Alisha | Upon following up with worker he responded that his issue is resolved, he requested their seniors and they allow him to work so now he is working in factory. Case is closed. | N/A | ||
| Primark Phase-II | 6744 | US Apparel & Textile Unit-3 & 4 | Anonymous worker | 23-Jan-25 | Out of Scope | The worker from US Apparel Unit-3 called Hamary Awaz Helpline and told the following issue: He said that he needs financial help for home renovation. Helpline informed worker that worker can took loan from bank, we can't financially help him. Worker satisfied with information provided and have no query. | Helpline informed worker that worker can took loan from bank, we can't financially help him. Worker satisfied with information provided and have no query. Case is closed. | Solved | Alisha | Helpline informed worker that worker can took loan from bank, we can't financially help him. Worker satisfied with information provided and have no query. Case is closed. | N/A | ||
| Out Of Scope | 6996 | Out of Scope | Grievant (Shoaib Riasat) | 06-Feb-25 | Out of Scope | The grievant from Combined Fabrics sent messages and told the following issue: He told that a female complaints against him in HR and then HR terminated him. He requested for rehiring in factory. He got helpline details from his cousin who is working in Ambition Apparel. | Helpline responded him that Combined fabrics factory is not in our domain so we can't help him. He is satisfied and further have no query. Case is closed. | Solved | Alisha | Helpline responded him that Combined fabrics factory is not in our domain so we can't help him. He is satisfied and further have no query. Case is closed. | N/A | ||
| Target | 7000 | Interloop Limited HD5 | Worker (Sahawat Masih) | 06-Feb-25 | Out of Scope | The worker from Interloop HD-5 called Hamary Awaz Helpline and told the following issue: He told that he wants to build his home and he needs financial help, so he asked that can we help him or not. | Helpline responded to him we only help him if he has issue regarding workplace. For building home he can apply loan in bank. He is satisfied with information provided and he further have no query. Case is closed. | Solved | Alisha | Helpline responded to him we only help him if he has issue regarding workplace. For building home he can apply loan in bank. He is satisfied with information provided and he further have no query. Case is closed. | N/A | ||
| Out Of Scope | 7103 | Out of Scope | Anonymous Grievant | 14-Feb-25 | Out of Scope | The grievant called and told that she is talking on behalf of someone. Her neighbor needs financial help. | Helpline responded to her that we can't help them financially. She is satisfied with provided information. Case is closed. | Solved | Alisha | Helpline responded to her that we can't help them financially. She is satisfied with provided information. Case is closed. | N/A | ||
| Primark Phase-II | 6629 | US Apparel & Textile Unit-3 & 4 | Worker (Ahsan Khan) | 18-Jan-25 | Workers benefits | A worker from the washing department as a Helper for past 1 year from US Apparel Unit 1-R, called Hamary Awaz helpline and told the following issue: He said that he is working as a helper for past 1 year and he requested that his designation should be changed from Helper to operator. | Helpline responded to worker that it's factory's internal matter and it's depends on management that they change the designation of workers or not, Helpline can't help him to change his designation. He can talk to seniors himself about this. | Solved | Alisha | Worker is satisfied with information provided and further have no query. | N/A | ||
| Primark Phase-II | 6517 | Ambition Apparel | Worker (M. Qasim) | 14-Jan-25 | Unfair Termination/Employment Practices | A worker from Finishing department from Ambition Apparel sent messages and told the following issue: He told that he took 3 days leave (8, 9 and 10 Jan) from seniors and on 4th day (11 Jan) he returned factory and work whole night. Then on 13 Jan he went factory around 2 PM and start working and he worked till 12 AM. He had headache so he requested for leave from Senior Mr. Ahsan but he did not listen to him and asked him to work. Worker went to DM Mr. Azam and he listened to him but Mr. Ahsan not give him leave but worker went to quarter. On 14 Jan when he went factory seniors not allow him to work and sent him back to quarter. So worker requested that he should be allowed to work in factory. | Then again worker sent messages and told that he talked to HR and he resolved his issue and now he is working in factory. he said that if there will be any issue next time he will contact us. | Solved | Alisha | Then again worker sent messages and told that he talked to HR and he resolved his issue and now he is working in factory. he said that if there will be any issue next time he will contact us. | N/A | ||
| Primark Phase-II | 6409 | Ambition Apparel | Worker (Babar Ali) | 08-Jan-25 | Wages | Anonymous worker from Ambition Apparel sent messages on Hamary Awaz Helpline and told the following issue: He told that there is no issue in factory, they are provided with every facility but the only issue is that they are given salary late, e.g. on 6th or 7th date of every month. So he requested that they should be given salary on 2nd or 3rd date. | Helpline told the worker that according to law if workers are given salary after 10th date then there will be issue, if they are given salary before 10th then it's not a problem. | Solved | Alisha | Worker listened the voice note but no response from him. | N/A | ||
| Target | 6043 | Interloop Apparel | Worker (Sabira) | 01-Nov-24 | Harassment/Physical Assault | Three anonymous workers contacted the Helpline to report concerns regarding department transfers and supervisor behaviour. The worker explains that they were hired as permanent employees in Interloop Apparel, but roughly 200 - 250 workers were transferred to the TTS Department (Training department) 5-6 months ago. Currently, they do not work in a permanent department and are instead sent to different departments on a daily basis to fill labour gaps. Issues with Supervisors: Senior officer Ms. Ayesha and AM Mr. Asif Idrees are rude with workers, they tell them that if they report their issues to HR or MR, no actions will be taken, so they can try to report concerns if they want. One grievant reported that seniors are overly restrictive and often deny them breaks, including time for prayer and even access to the washroom. (we are currently trying to contact the grievant to gather additional details). According to the grievant, workers have submitted 25-30 written applications to HR regarding seniors' behaviour and requested a department change, but no action has been taken. HR has consistently told them to wait for 6 months, promising that their issues will be resolved, but no action has been taken. | Factory response: In our Apparel business, proper Technical Training School is running for training of raw people as well as enhancement of skill for working Operators and some other trades. In the instant case, some employees were resent to TTS for enhancement of their skill level due to efficiency issues. However, after completion of said training, they are sent to the production floor as per their skill level. It is pertinent that all such employees are permanent employees and there is no impact on benefits during their skill enhancement training. Although, no evidence found regarding the misbehavior of Ms. Ayesha and Mr. Asif, however, we have counselled the both to be more careful about their conduct towards the subordinates and colleagues as well. We will monitor their conduct and proceed accordingly in case of any observation. Workers are given proper break for meal & prayer. However, in addition to the normal break hours, workers are allowed to offer all prayers timing. As a workers feedback, there is no such complaint in this regard. However, we ensure no such restriction for wash room & prayers. In the instant case, some employees were resent to TTS for enhancement of their skill level due to efficiency issues. However, after completion of said training, they are sent to the production floor as per their skill level. The company has provided adequate washroom facility as per standard, provision of relevant law. Workers are given proper break for meal & prayer. However, in addition to the normal break hours, workers are allowed to offer all prayers timing. We will manage and ensure worker break timing as per worker’s feedback. All such employees are permanent employees and there is no impact on benefits during their skill enhancement training. When any of the employee is transferred to TTS for training purpose, he / she is given a proper orientation about his / her training purpose, expectation and displaying their weekly performance to give them awareness and motivation. Although, no evidence found regarding the misbehavior of Ms. Ayesha and Mr. Asif, however, we have counselled the both to be more careful about their conduct towards the subordinates and colleagues as well. We will monitor their conduct and proceed accordingly in case of any observation. Initially mentioned in prior reply regarding the said case, it was written that the employees are always sent to TTS (Technical Training School) for training purposes to address the issues of the efficiency. In this regard, employees are continuously evaluated by the trained professional on the production floors during the work and very carefully selected for the multi-skilling over the period of times. While such resources are transferred to TTS for enhancement of their skill sets, they are trained and monitored there for specific periods of times depending upon the nature of the operations upon which they are being trained. Once, such employees get the training of the specific operations for a decided period of time, they are evaluated by the professionals and if qualify, they are sent to the production floors to perform the duty and if they don’t qualify, the company gives them chance to improve rather than laying them OFF from the job. It is mandatory to mention here that the multi skilling trainings are always adding value in the skill sets of the employees who are selected for this purpose and the organization is providing these multi skilling trainings in a well-equipped training school under the supervision of the highly trained trainers. During the training periods, there are no changes of the grade and salary of the said employees. The helpline suggested the factory to conduct a session with workers who are sent to TTS to ensure they are well-informed. The factory has acknowledged our recommendation and mentioned that they would ensure proper understanding. | Solved | Alisha | Upon follow up with the worker, they said that the issue has been resolved and are satisfied with the response and actions taken. Factory conducted an assessment, 10-15 workers did not get good results, the rest were transferred to Interloop Apparel. The case is closed. | N/A | ||
| Target | 6070 | Interloop Limited HD2&4 | Worker (Imran) | 08-Nov-24 | Working hours/OT | Anonymous worker from Interloop HD-2 called Hamary Awaz Helpline and told the following issue: The worker is confused about working hours. He claims that in the active wear department, workers are currently working from 8 AM to 5 PM (including 1h break), while the rest of the factory works from 9 AM to 5 PM. The worker claims that they work 2h of overtime, from 5pm to 7pm. According to the worker, these 2h of overtime are forced by A.M. Mr. Zaigham, who threatens to deny their leaves and permanently close their overtime opportunities if they don't work OT. Although the workers receive their overtime wages and salary on time, they want to stop being forced to do overtime. The workers have submitted written applications to HR and MR multiple times, requesting changes to their duty timing and an end to forced overtime, but no action has been taken. When workers report issues to HR or MR, they are told to obey their seniors, and the seniors retaliate by teasing the workers for reporting the issue. | Factory response: Active wear employees are working at 8 duty hours with one hour break. This is same as other Plants of Interloop i.e. Apparel, Denim are working. Otherwise, all production workers are working in 3 shifts having 8 hours per shift. Same working hours were clearly communicated to employees. Notice of shift timings are also placed on notice boards. (Picture attached for reference) Although, we have checked from workers regarding undue overtime and found no issue however, any instance of misunderstanding at individual level cannot be overlooked . To further avoid any such issues we are taking following measures; i) Arranging refresher awareness sessions regarding company’s working hours policy for workers and Supervisory staff. ii) Called Mr. Zaigham at HR office and ask him to be careful and ensure the willful working on overtime.. iii) Will take periodic feedback from employees in this regard. iv) Moreover, we have placed scanning machines on production floor to mark consent regarding overtime by workers. (Picture attached for reference) HR and MR has not received any complaint from the workers. However, we randomly taken feedback from the workers but didn’t find any issue. Generally, workers urge to perform OT duty because its help them to earn some extra income. However, restrict to work on overtime that exceed the weekly working hours limits. | Solved | Alisha | The factory mentioned taking long-term remediation measures. The worker has been unreachable, the case is closed. | N/A | ||
| Target | 6206 | Interloop Denim | Worker (Abu Bakar) | 02-Dec-24 | Workers benefits | The worker from Laser department for past 3 years from Interloop Denim contacted the Helpline to inquire about his transfer request. The worker submitted an application to HR about a year ago to transfer from Interloop Denim in Lahore, to Faisalabad (any Interloop Unit) to take care of his parents. He visited the HR department more than once, and they told him that his application is still under process. | Factory response: The worker had been working since Feb 2022. He had submitted an application (attached) back in 2023 for transfer to any unit of company in Faisalabad. Application was shared with Interloop Units available in Faisalabad but there was no vacancy available in the said units. Furthermore, the managements of other units had concerns upon his disciplinary record as well (reflected in attached employee profile). The said information was updated to the said employee at that time as well and have also been updated to him again. | Solved | Alisha | Upon follow up, the worker understood the explanation provided and confirmed receipt of the warning letters. The case is closed. | N/A | ||
| Target | 5691 | Interloop Apparel | Worker (Shahbaz Hussain) | 24-Aug-24 | Unfair Termination/Employment Practices | The worker from Cutting department for past 2.5 years from Interloop Apparel, called Hamary Awaz Helpline and told the following issue: • He worked in the factory for 2.5 years without any complaints against him, but the grievant claims that there was a fabricated case against him regarding sharing a female's contact number to Team Leader Mr. Nabeel. • On August 24, 2024, a charge sheet was issued to him, and then Mr. Bahawal (HR Staff) coerced him into writing a resignation letter writing personal reasons, threatening that his dues would not be cleared otherwise. • The worker wrote and signed the resignation letter, and then, at Mr. Bahawal's request, he wrote an apology letter for the alleged actions, requesting that his dues be cleared. • After 4 days, the factory cleared his dues, paying 24 days of August salary and gratuity. • The worker shared a screenrecording of a conversation with Mr. Nabeel (attached), in which he refuses to give Mr. Nabeel the female's contact number. | Factory response: Mr. Shahbaz Hussain has joined Interloop Limited on dated April 4th, 2022. On dated August 6th, 2024 a Harassment Case reported against him which marked to Harassment Committee. FACTS OF THE CASE. Harassment Committee has conducted discreet and independent inquiry. During the inquiry various complainant as witness were presented before the Harassment Committee. The witnesses have given written statements regarding the facts as feedback about Mr. Shahbaz. However the witnesses has requested to keep confidential their names and identity. During inquiry Mr. Shahbaz has been given fair chance to prove himself innocent before the harassment committee but he failed to do so. However, recording shared by the Mr. Shahbaz seems to be afterthought because he never produced such kind of evidence before the inquiry committee. Keeping in view of the evidence / witnesses, the committee has reached on the conclusion of Mr. Shahbaz Exit from the company as per following facts:- Mr. Shahbaz has been trying to create hostile environment for female colleagues. He approached one female colleagues’s mother through mobile and asked to share her daughter mobile number. Further he made her mother disturbed by telling her that he has something serious to share about her daughter. As per repute check he is already under observation by his immediate In- Charges for his behavioral issues. Overall females colleagues are disturbed due to his toxic behavior during working hours. Despite repeated verbal counselling by his seniors, he is not ready to improve his behavior. Moreover during the inquiry proceeding Mr. Shahbaz apologized and admitted his act. Statement of witnesses during discreet inquiry are attached for ready reference of making decision by the harassment committee. The worker wrote and signed the resignation letter, and at Mr. Bahawal's request, also wrote an apology letter for the alleged actions, requesting that his dues be cleared. Case reported on: August 06th, 2024 Charge Issued on: August 09th, 2024 Inquiry Notice issue on: August 09th, 20234 Inquiry Held on: August 22nd, 2024 Decision received on: August 23rd, 2024. Dismissal processed on: August 24th, 2024. Further narrated that Mr. Shahbaz was alleged with the charge of sexual harassment and during committee investigation he has found guilty as apologized regarding his behavior. While HR processed his dismissal he requested himself in written to HR that on the basis of humanity grounds please accept his resignation just to save his post-employment benefits and HR has accepted his resignation instead (Request & Apology letter attached). As per his request his dismissal was converted into resignation and all benefit including gratuity were paid to him. Additional Comments / Queries He has no disciplinary action during his past history but female harassment case is on ZERO tolerance. It is also admitted fact that the what’s app chat referred by Mr. Shahbaz that Mr. Nabeel is asking to share female contact number. Methodology for selecting witnesses and collecting feedback: 1) First of all the case is referred to the harassment committee. The harassment committee summon the parties & start investigation. This investigation is based on discrete feedback as well as witnesses & any other documentary evidence. 2) Normally the witnesses statements are gathered very discretely. So that witnesses wouldn’t face retaliation. For the sake of written statement from witnesses, the witnesses are encouraged to visit individually the Female Management Representative office secretly to give their statement / feedback about the incident. 3) Subsequently, the harassment committee review the witnesses statements, call the parties and verify the facts by cross questioning on the parties and in view of witnesses statements. Regarding the whatsapp chat shared by the worker, with Mr. Nabeel asking to share a female worker's contact number - the factory responded: During investigation it was revealed that Mr. Nabeel was asking for the number of female to propose her. In this regard, Mr. Nabeel himself confessed that he sent messages to female and proposed her in a well-mannered way while the female denied his proposal. No sexual harassment element found in case of Mr. Nabeel, Telephonic communication does not have indecent comment / remarks. Further defendant apologized and didn’t pursued again. | Solved | Alisha | Decision: To maintain a healthy and safe working environment, Mr. Nabeel was counseled in writing to be more careful in future regarding his conduct and working relationship with female colleagues while on duty. (The copy of counseling form is attached with this email) The worker remained unreachable and based on factory response, the case is closed. | N/A | ||
| Primark Phase-II | 7354 | Ambition Apparel | Anonymous worker | 06-Mar-25 | Working hours/OT | A female working in Ambition Apparel, his brother sent messages on helpline and told the following issue. He told that factory duty timing till 4:30 PM but his sister forced to work in factory till 7:30 or 8:00 PM on daily basis. Finishing department's Ms. Saima, Mr. Azam and Mr. Fiaz, they all force female workers to stay in factory till 7:30 PM. After 5:30 factory transport not given to them and then females have to reach home on local transport at night. He told that his sister reach home at 10:30 PM daily. Females do not complaint to anyone as a fear of retaliation, because if they complaints then they will be terminated. Overtime wages not paid to them. Also they are forced to work on Sunday. | Need more details from worker. | Open | Alisha | Follow up is continued with worker. | |||
| Target | 7272 | YTM-7 | Anonymous worker | 28-Feb-25 | Out of Scope | The worker from YTM-7 called Hamary Awaz Helpline and told the following issue: He told that he was hired in factory 5 days ago as a contract worker and he is not given any work. He wants job in another factory. He told that earlier he worked in Al Karam Textiles and factory terminated him without any reason. Helpline told him we did not trained Al Karam Textiles yet so we can't talk factory about his case. | Worker called and said that he wants to know that helpline working in Gul Ahmad textile or not. Later he said that helpline working in Al Karam Textiles or not. Responded to worker that both factories are not in our domain. About YTM-7 he said that he was hired as contract worker from past 1 month and in which department he was working there is no work now. He went to factory daily but due to no work in factory, he went back home. Almost for just 8 days he worked in factory in whole month. He want job in another factory. Informed worker that we can't help him for job and suggested him to send CV in factories and find job. He satisfied and further have no query. | Solved | Alisha | About YTM-7 he said that he was hired as contract worker from past 1 month and in which department he was working there is no work now. He went to factory daily but due to no work in factory, he went back home. Almost for just 8 days he worked in factory in whole month. He want job in another factory. Informed worker that we can't help him for job and suggested him to send CV in factories and find job. He satisfied and further have no query. Case is closed. | N/A | ||
| Primark Phase-II | 7149 | US Apparel & Textile Unit-3 & 4 | Anonymous worker | 20-Feb-25 | Workers benefits | The worker from US Apparel Unit 4 called Hamary Awaz Helpline and told the following issue: He told that he has been working from past 6 months in factory and he needs loan to renovate his home. He said that he know factory will not gave him loan because he is new hired worker. Advise worker to took loan from bank and also told him that we will talk to factory about loan policy. Ms. Hina talked to factory and they responded that they have loan policy in place and worker can visit HR then he will be informed about the process for applying loan. | I have contacted worker and informed him about factory response about applying loan. He said that it's factory policy that for applying loan there should be 5 years service. I have asked him if it's factory policy then we can't anything in this regard. He then dropped the call. | Solved | Alisha | informed him about factory response about applying loan. He said that it's factory policy that for applying loan there should be 5 years service. I have asked him if it's factory policy then we can't anything in this regard. | N/A | ||
| Primark Phase-II | 7129 | Lahore Fashions Unit-2 | Worker (Sajida Bibi) | 18-Feb-25 | Unfair Termination/Employment Practices | The worker named Sajida Bibi from Lahore Fashions, her daughter sent messages and told the following issue: She told that her mother worked in Threading department and factory management terminated them without any reason. She told that Mr. Faisal use abusive language with female workers and she told contractor name is Saleem. She told that her mother wants to continue job. | Helpline team contacted worker and she told that her 17 days salary was pending from factory which they paid her on 25 March. Now she has no issue. Her issue is resolved. | Solved | Alisha | As worker no longer needs assistance from helpline. Case is closed. | N/A | ||
| Primark Phase-II | 7086 | Lahore Fashions Unit-2 | Anonymous worker | 14-Feb-25 | Harassment/Physical Assault | The worker from Lahore Fashions sent messages and told the following issue: He told that Quality Manager Mr. Faisal and Marketing Manager Mr. Abbas AKA (MAMA) are both very bad persons. They took female's factory cards on 5 PM daily and submitted to security and they use abusive language with females. They forced females to work from 9 AM to 12 PM daily. Whenever there is an audit in factory they both threatened workers to not tell anything to auditors about them. | Case escalated to factory. | Escalated/Pending | Alisha | ||||
| Primark Phase-II | 7042 | US Apparel & Textile Unit-3 & 4 | Anonymous worker | 09-Feb-25 | Harassment/Physical Assault | The worker from US Apparel Unit-4 sent messages and told the following issue: Worker told that seniors misbehaves with workers a lot. They asked females to go out with them then they will give them work. | Tried to contact worker on 3 March,25 Monday at 3:32 PM, a male attended the call and told that a female contacted helpline from his phone and after that call was dropped. | Solved | Alisha | Worker does not provided sufficient information to proceed the case. Case is closed due to insufficient information. | N/A | ||
| Puma | 6936 | Beacon Impex Pvt Ltd | Worker (Arslan Ali) | 03-Feb-25 | Wages | The worker named Arslan Ali from Beacon Impex sent messages and told the following issue: He told that they are given salary cheques but their bank accounts not opening. He went to bank to submit cheque but they asked him that first to open bank account then his salary will be credited. | Need more details from worker. | Open | Alisha | Follow up is continued with worker. | |||
| Primark Phase-II | 6879 | Lahore Fashions Unit-2 | Anonymous worker | 31-Jan-25 | Working hours/OT | The worker works cutting department for past 8 months from Lahore Fashions sent messages and told the following issue: He told that Manager Mr. Rizwan and A.M Mr. Asif force workers to do overtime for 2 hours on daily basis. If workers refuse for overtime then seniors threatened them to terminate. Also seniors not pay them overtime wages. Also workers are forced to do work on Sunday's. | Need more details from worker. | Escalated/Pending | Alisha | Follow up is continued with worker. | |||
| Primark Phase-II | 6878 | Lahore Fashions Unit-2 | Anonymous worker | 31-Jan-25 | Working hours/OT | The worker from Lahore Fashions Cutting department sent messages and told the following issue: He told that seniors ask them to do overtime for 2 hours on daily basis and they do not pay them overtime wages. | Need more details from worker. Worker is unreachable. | Open | Alisha | No need to continue calling worker. | |||
| Target | 6836 | Interloop Denim | Worker (Iqra) | 29-Jan-25 | Harassment/Physical Assault | The worker named Iqra from Interloop Denim sent messages and told the following issue: He told that she is working as operator and told that supervisors use abusive language and misbehave with workers and even with females. She told that supervisor used abusive language with her, she went to M.R and reported her against supervisor. After that supervisor issued her charge sheet. She said that M.R took no action against supervisor. | Need more details from worker. | Open | Alisha | Follow up is continued with worker. | |||
| Primark | 6798 | Artistic Denim Mills Limited (25130) | Worker (Waseem Ahmad) | 27-Jan-25 | Working hours/OT | The worker named Waseem Ahmad having ID No. 49735 works in Inspection Textile department for past 7 years from ADM, who wants to be anonymous sent messages and told the following issue: He told that Incharge forced them to work overtime, if they go to factory on 8 AM they work till 7 PM, If workers refused to do overtime then incharge Mr. Imran Habib ask them to resign. They said that if workers have emergency management not allow them for leave. Official duty timing for Shift A is 8 AM to 4 PM and for B Shift is 3 PM to 11 PM but they are forced to do overtime. There is not specific timing and all workers are very worried. There is no weekly off in factory. If worker feeling sick and ask for leave from Incharge then Incharge ask them to resign. He told that factory pay them overtime wages but workers do not want to do overtime. | Case escalated to factory | Escalated/Pending | Alisha | Follow up is continued with worker. | |||
| Primark Phase-II | 6753 | US Apparel & Textile Unit-1R | Worker (Adil Haneef) | 24-Jan-25 | Working hours/OT | The worker named Adil Haneef (did not share ID No) works in Stitching department for past 2.5 years from US Apparel 1-R, who wants to be anonymous called Hamary Awaz Helpline and told the following issue: He told that duty timing is 8 AM to 5 PM but workers are forced to do overtime for 2 hours on daily basis. HR Mr. Azeem and Supervisors Ms. Ayesha and Mr. Abdullah forced all workers to do overtime till 7 PM otherwise workers will be terminated. He told that for past 2 years they are forced to do work till 7 PM but factory never pay them overtime wages. He told that his salary is 37,000 and they are receiving salaries in bank accounts and they never given overtime wages. They only receive their monthly salary. He said that he will share screenshot of salary receiving. He told that workers are forced to work on Sunday's too (2 Sunday's in a month) and for Sunday's factory pay them half salary. He also told that Mr. Abdullah taken down Helpline posters from all factory premises and on 1 Feb Mr. Azeem took helpline cards back from all workers and now workers have no helpline cards. Now workers wants that they should not be forced to do overtime. | Need more details from worker. | Open | Alisha | Follow up is continued with worker. | |||
| Primark | 7514 | Shahkam Industries | worker(Muhammad Ramzan) | 14-Mar-25 | Working hours/OT | The worker named Muhammad Ramzan ID NO.( not known ) department SuB dyes and Chemical store , he want to be anonymous, from Shahkam industries massages on Hamary Awaz and told the following issue: He told that for the last three months we have been told to stop four hours of overtime every other day, forced overtime and not paid for overtime and if we forbid , then the Incharge say, "Go away after seeing the resign". The worker says that we have been abused for last three months, we should be helped. | Ready For Escalation | Mawra | |||||
| Primark Phase-II | 6664 | Ambition Apparel | Anonymous worker | 19-Jan-25 | Working hours/OT | The worker from Ambition Apparel Finishing department sent messages and told the following issue: He told that workers are forced to do overtime on daily basis for 2 hours and also they are forced to work on Sunday's. From past 3 months they are not receiving salary slips, they don't know that they are given overtime wages completely or not. He told that they ask from HR about payslips but they responded that their are no payslips. | Need more details from worker. Worker is unreachable. | Open | Alisha | No need to continue calling worker. Main ticket #6464 | |||
| Primark | 7490 | Al Rahim Textile Industries (18523) | worker (Shahid Hussain) | 13-Mar-25 | Unfair Termination/Employment Practices | The worker named Shahid Hussain having ID NO. 64642 worked in weaving department for past 2 years, from Al- Rahim textile send massages on Hamary Awaz Helpline and told the following issue: He told that he take leave from his supervisor (Faisal sahib) on Sunday 9-2-2025 because his Sunday was on duty and his rest day on Monday, so he takes leave on Sunday and Monday was his rest day, on Tuesday he went to the factory, then HR Mr. Sumair sahib said him to sign on resign otherwise will terminate you, and will not given any pay or gratuity, worker told he sign on the resign letter, and they said next month they will pay and he said he went again on 13 March, but they are not giving any thing. | Ready For Escalation | Mawra | |||||
| Primark Phase-II | 6565 | Ambition Apparel | Anonymous worker | 16-Jan-25 | Working hours/OT | The worker from 1st floor Line 3 from Ambition Apparel sent messages and told the following issue: He told that Incharge (Did not told name) force them to do overtime on daily basis for 1 or 2 hours. Workers are not given overtime wages. He told that there is no approval of overtime from HR also no overtime wages but workers still forced to do overtime. If workers ask for overtime wages then seniors responds to do work like this otherwise they will be terminated. Workers are forced to work on Sunday's too from 8:00 AM to 1:00 PM and they are given single overtime for Sundays. Supervisor use abusive language with workers. | Need more details from worker. Worker is unreachable. | Open | Alisha | No need to continue calling worker. Main ticket #6464 | |||
| Puma | 7495 | Masood Textile Mills | worker (Naeem ) | 14-Mar-25 | Wages | An anonymous worker worked in finishing department, he wants to be anonymous, for past 2 years, from MTM called Hamary Awaz and told the following issue: The worker told that on 9th December he got Rs 41870 salary after which he did not give any salary. The month of March has already started, but the salaries of both months of January and February have not yet been received. the worker told that in MTM, worker are being abused a lot, they are not given overtime for six months and Sunday is also not given, and they are not also given arrears. The workers went to the Deputy General Manager, Mr. Tahir and said , "why are not being paid our salary? " He said ," If you don't do the job, don't do it, go to your home. That's how it is here." The worker says that for three months they have been eating borrowed food, and the bill has become too much high, now even food is not available and they stay away from home here in the hostel. They want their salary to be paid as soon as possible. All the worker has same issue. the worker says that they should be given salary on time. the workers says that whenever a visitor comes from outside, we are told to lie by the management, and we are forced to say that we have been paid on salary. The worker also said that the workers are fired without any notice after working for 20 years which is a huge abuse. Workers want action against MTM, and they want their salary to be paid on time. There is a genuine issue with sub- worker and they have no evidence to prove that they have not been paid the salary. The worker says that you should investigate, visit and in any way you can get information here, it will prove that we have not been given any salary for past three months. | Ready For Escalation | Mawra | |||||
| Independent Supplier | 6545 | MG Apparel | Worker (Adnan Iqbal) | 15-Jan-25 | Working hours/OT | The worker named Adnan Iqbal having ID No. 24897 from MG Apparel, who wants to be anonymous sent messages and told the following issue: He told the issue that their duty timing is 8 hours but DM Mr. Khalid forced them to work for 14 hours on daily basis, he did not allow workers for lunch break, also he use abusive language with workers. | Need more details from worker. Worker is unreachable. | Open | Alisha | No need to continue calling | |||
| Primark Phase-II | 6382 | Ambition Apparel | Worker (M. Faheem) | 07-Jan-25 | Working hours/OT | The worker named M. Faheem having ID No. 80435 works in Stitching department for past 4 months from Ambition Apparel, who wants to be anonymous sent messages on Hamary Awaz Helpline and told the following issue: He told the issue that they are 3 workers working on Chain opening and AM gives them target of 3000 which they complete timingly but AM forced him to do overtime. He said that a female working with them and she is allowed to went home early but other workers are forced to do overtime. He said that he has to pay rent by himself to went home but other workers use factory transport. So he requested that they should not be forced to do overtime and allowed to go home on factory transport. Later worker sent message and told that he talked to Mr. Bhatti and he asked worker to submit written application then he will resolve his issue. | Need more details from worker. Worker is unreachable. | Open | Alisha | No need to continue calling worker. Main ticket #6464 | |||
| Primark | 7572 | Interloop Apparel Park Unit-2 | Sania | 18-Mar-25 | Harassment/Physical Assault | Anonymous worker from Interloop Apparel park called Hamary Awaz and told the following issue: She told that his supervisor miss Iram noureen teasing all the worker, she said she seems she wanted to whole team out. The supervisor Miss Iram noureen had no patience. She complains and tortures on the smallest matter and fights among themselves, and lied spread rumours. Worker says that it was fine to extent of fighting, but now she is also pointing fingers at the character and telling false lie to everyone. She says that her character is not good and she goes on date with boys. Worker says this kind of talk is beyond tolerance and she wants his behavior to be fine with us. Worker also says that she complains HR department head Miss Iram (her name is also Iram) but she did not any notice. She said she donot remember date of six month ago. | Escalated/Pending | Mawra | |||||
| Target | 6226 | Interloop Limited HD5 | Worker (Sajid Iqbal) | 08-Dec-24 | Unfair Termination/Employment Practices | The worker named Sajid Iqbal having ID No. 202190 worked as Senior operator in knitting department for past 18 years from Interloop HD-5, Sent messages and told the following issue: He told that he worked for 18 years in Interloop from Helper to Senior operator and suddenly an incident occurred with him his only son died and his wife took divorce from him so he went into depression. Due to depression the Doctor advised him to take medicine and to took leave from work so he did not went factory. He told that he got treatment from Social security hospital and then from Private hospital as well. He told that he was ill and he was getting treatment from Social security hospital but his seniors asked doctors to make fake reports that he is ok and he has no health issue then they took forced resign from him. Now he is jobless and he requested for job again in Interloop HD-5. | Case escalated to factory. | Escalated/Pending | Alisha | ||||
| Target | 7666 | Interloop Limited HD5 | Alisha | 24-Mar-25 | Health & Hygiene | The worker who wants to be anonymous, from Interloop HD 5 called Hamary Awaz and told the following issue: They told that there is a lot of heat and humidity in the work place. Which makes the heart tremble. The heat of machine and fabric also reached and its get too hot due to gathering. Due to which a girl fainted the day before and yesterday another girl fainted. The worker said that air conditioners are not used there, which causes a lot of humidity. The workers wants to the air cooler should be turned on so that someone's health does not deteriorate due to the heat. | Escalated/Pending | Mawra | |||||
| Primark | 7670 | Shahkam Industries | worker(Abdul Rauf) | 25-Mar-25 | Workers benefits | The worker named Abdul Rauf having ID NO. 06836 worked in stitching department for past 9 months, from Shahkam Industries called Hamary Awaz and told the following issue: The worker says that his father had tumor and needed a operation urgently. when he went to social security, instead of performing the operation, they gave him a date 10- 8 -2025. His father has such a serious problem that he could not even stand up, and when he was checked privately, the Doctor told him he need immediate surgery. And Social Security doctors gave a very long date. and the reason given was that they have a large number of operations and accordingly, they can perform the operation on this date. His father 's health was very bad and when he got checked privately, they said that he would have to surgery immediately, so he got surgery done privately. Now worker is saying that their monthly money is deducted for the social security card and they are not given any facilities and neither the operation has been done on time . If he hadn't had the operation on time, his father's life could have been in danger. I ask the worker for medical reports he said he will go home and send it. He wants that the operation that was supposed to be done by the social security and they should given the money, which has been spent on private operation. | Ready For Escalation | Mawra | |||||
| Independent Supplier | 7630 | MG Apparel | worker (Jamshaid) | 21-Mar-25 | Workers benefits | The worker named Jamshaid having ID NO.3686 worked in stitching department for past 2 years and one month, from MG Apparel send massages on Hamary Awaz and told the following issue: The worker told that he resigned 23 March 2025, for one month and then after one month his gratuity was given 84000 rupees only, while according to his calculation his gratuity is 106000. The worker says he was given very little gratuity and should receive his full gratuity. | Ready For Escalation | Mawra | |||||
| Primark Phase-II | 7092 | Lahore Fashions Unit-2 | Worker (Vinhar Jutt) | 14-Feb-25 | Unfair Termination/Employment Practices | The worker named Vinhar having ID No. 21076 works in Printing Quality department for past 1.5 years from Lahore Fashions, called Hamary Awaz Helpline and told the following issue: He told the issue that factory management hire the workers but after 3 to 4 days of joining of workers HR Manager Mr. Sajjad and Assistant HR Mr. Gulfam start teasing workers that they will fire them. They misbehave with workers. They do not listen to them and if workers say anything they responds that they will do the same. He told that if permanent workers go to them for any issue they just responds that they will not do anything and they do not listen to workers properly. He requested that HR behavior should be improved so that workers can report their issues easily and openly. Secondly he told that HR Manager Mr. Sajjad terminate him. He told the reason that in 2018 he took new cell phone but later he got to know that the cell phone was stolen and a police case was filed against him. Secondly he told that HR Manager Mr. Sajjad terminate him. He told the reason that in 2018 he took new cell phone but later he got to know that the cell phone was stolen and a police case was filed against him. But in 2023 at time of hiring in factory he attached Character certificate from Police station with all his documents that there is no police case against him, and factory hired him. But Now HR fired him that there is police case against him and he can't continue his service. He said that they terminated him but he wants to continue job in factory. | Ready For Escalation | Alisha | |||||
| Primark Phase-II | 7554 | US Apparel & Textile Unit-3 & 4 | Worker (Shabana) | 17-Mar-25 | Working hours/OT | Anonymous worker from US Apparel Unit-4 called Hamary Awaz Helpline and told the following issue: • The worker reported that there are 50 females in the department, and although their working hours are from 8 AM to 5 PM, they are being forced to work until 8 PM from Monday to Saturday. Deputy Manager Mr. Rehman and Jahangir Khan threaten to terminate them if they do not comply. The worker also mentioned being forced to work overtime by Supervisors Ms. Farhat and Ms. Sajida. • The worker stated that they receive a salary of only 37,000, with no overtime wages paid for the past two years, and that they receive their salary through bank accounts. The Helpline has yet to receive a payslip from the grievant. • Regarding attendance, the worker explained that they mark attendance digitally, clocking in at 8 AM and out at 8 PM, and that only female workers in the trimming hall are forced to do overtime. • According to the worker, they complete their work by 5 PM, but seniors assign them double the workload, which requires them to work until 8 PM to complete. | Escalated/Pending | Alisha | |||||
| Target | 7132 | YTM-7 | Worker (Shakeel Ur Rehman) | 18-Feb-25 | Wages | The worker from Sizing department in YTM-7 contacted the helpline to inquire about pending wages. The grievant claims that factory closed his access card on 27 Dec, and he received termination letter at home on 2 Jan - the reason being the damage on the cloth. According to the worker, he has not yet received pending wages (gratuity, notice period wages, annual leave payment and Ramzan bonus). The worker claims that factory is willing to provide gratuity and notice period gratuity, however, for Ramzan bonus - he explained that factory policy states that workers terminated one day before Ramzan are not eligible for bonus. | Case escalated to factory. | Escalated/Pending | Alisha | ||||
| Target | 7229 | Yunus Textile Mills | Worker (Azeem Ahmad) | 26-Feb-25 | Unfair Termination/Employment Practices | The worker Azeem Ahmad having ID No. 34037 worked in Printing department from YTM-1 sent messages and told the following issue: He told that on 26 Feb his Father in law passed away so he informed Head Operator Mr. Azeem through whatsapp message. He did not went factory for 3 days (26,27 and 28 Feb) and he got to know that Head operator terminated him. He told that he informed senior and also told him issue but his senior terminated him. He requested to continue job in factory. | Follow up is continued with worker. | Ready For Escalation | Alisha | ||||
| Primark Phase-II | 7387 | Shahkam Industries | Anonymous worker | 08-Mar-25 | Workers benefits | The worker from Shahkam Industries sent messages and told the following issue: She told that she is working in factory from past 8 months and she is studying in University but factory do not allow her to took leave in exams also they do not gave any fund to students like other factories. Also they do not allow her to bring mobile in factory. She told that she requested to management to bring mobile in factory so that she can study but they denied. I asked her to share her details so that we can talk to factory about her issue but she said that she wants to be anonymous and dropped the call. | Ms. Hina followed up with factory and they responded that it's their policy that they will not allow android mobiles to workers because workers leak out pictures of items. Only keypad mobiles allowed in factory. Workers are allowed to bring keypad mobiles in factory and in case of emergency they can use keypad mobiles. And students can print out their notes and study in factory break time. | Ready For Escalation | Alisha | Follow up is continued with worker. | |||
| Puma | 7351 | Interloop Limited HD5 | Workers ( Saleem Akhtar and Shahzaib) | 06-Mar-25 | Workers benefits | The worker named Saleem Akhtar he wants to be anonymous worked in stitching department for past 2 years, from interloop HD 5, and the worker named Shahzaib he also wants to be anonymous for past 2 years, from Interloop Apparel plant 2 called together Hamary Awaz helpline and told the following issue: The workers told that their duty timing starts 7:00 am to 4:00 pm and their stop time is 5:00 o'clock, which leaves their Fajar prayer, because Fajar prayer time is 5:30, and they wants their time to start 8:00am to 4:00 pm only in Ramadan so that they can perform their prayer on time, because they come from a long distance and their prayer is fulfilled on the way. The workers wants to change their time only in Ramadan and this is the issue of all workers. | Ready For Escalation | Mawra | |||||
| Primark | 7191 | US Apparel & Textile Unit-3 & 4 | Sajid | 25-Feb-25 | Workers benefits | The worker named Ijaz having ID NO.227097 worked in cutting department for past 4 years, from US apparel unit 3 called Hamary Awaz Helpline and told the following issue: He told that he takes leave due to his uncle death and suddenly his son also contracted decease of pneumonia and he did five leave and called the factory and told the reason of leave. He did leave on 18 Feb 2025 and he did 5 leave and now he came in factory and submit an application of leave but they does not submit. He told that they will cut( money) from his salary. He wants they should submit application and not cut his salary. | Ready For Escalation | Mawra | |||||
| Puma | 7319 | Becon Impex ( Complex ) | worker (Ali Raza) | 04-Mar-25 | Unfair Termination/Employment Practices | The worker named Ali Raza having ID NO.719907 worked in fire fighter department for past 3 years and 2 months, from Beacon Impax complex called Hamary Awaz and told the following issue: The worker told that on February 5, welding work was being done is the processing, his duty was there, when he returned after a break of one to two o'clock, he found the workers welding. He was doing his duty, when it was time for vacation, he left for home, the mistake he made was that he did not prohibit the welders from stopping welding until another worker was on duty. The welders continued welding, which caused a fire in the factory and some clothes was burn. Due to this mistake, he came on 6 Feb, he was expelled from the factory and terminated and was not given the gratuity due to him. The worker wants his job back and he does not get it, he says," Finally he should get his gratuity. | Ready For Escalation | Mawra | |||||
| Primark | 7527 | Kay & Emms | Worker(Imran Aslam) | 15-Mar-25 | Harassment/Physical Assault | The worker named Imran Aslam having ID NO. 3227270 department (not known),from Kay & Emms called Hamary Awaz and told the following issue:He told a guard in factory named Asghar has misbehaved with him. It happened that the worker was wearing a mask. the guard Asghar arrived and rudely pull down the mask, hitting the worker's nose with his finger nail and causing him to bleed. The worker says that the guard told him to lower his mask, so he lowered the mask and the guard behavior was not good with the worker and because of that he got injured. After giving the same information, the call ended.Today i called the worker for information at 11:00 am on Tuesday 18-3-2025 but called received his supervisor he said worker's issue is resolved. On Further questioning him, he said that the worker called on the Helpline from the supervisor mobile phone and at this time he is at home and the worker issue is resolved he told that today he has a day off in the factory due to which the worker cannot be talked to us. He said that he will go and talk to the worker tomorrow. | Ready For Escalation | Mawra | |||||
| Primark | 7546 | Kay & Emms | not known | 16-Mar-25 | Called the worker at 11: 40 on Saturday 22-3-2025 he told that he wants only information about gratuity and rules, he also told that everyone rumors are being spread about him that he will be fired and as soon as there is any news like that, he will contact us again and give us information. | Open | Mawra | ||||||
| Out Of Scope | 7610 | Out of Scope | Worker (Umair Ali Khan) | 20-Mar-25 | Out of Scope | The worker massages Hamary Awaz Helpline and told he is from Mehar Textile and his issue is that the factory did not give him gratuity. Mehar textile is not our domain. | Helpline tried to contact grievant to inform him that Mehar Textile is not in our domain. But no response. Case is closed. | Solved | Mawra | Helpline tried to contact grievant to inform him that Mehar Textile is not in our domain. But no response. Case is closed. | N/A | ||
| Target | 6353 | Interloop Denim | Worker (Ali) | 04-Jan-25 | Working hours/OT | An anonymous worker (Belt Operator), on behalf of other colleagues from Interloop Denim called Hamary Awaz Helpline to inquire about working hours and overtime. • Their work as Belt Operators is from 3 PM to 12 AM. • The workers are entitled to a 1-hour break, but the supervisor, Mr. Rafaqat only gives them 40 minutes, and forces them to work for 20 minutes during their break time. • Additionally, Mr. Rafaqat only allows one operator to work overtime for 2 hours daily, which is unfair to the other workers. • The worker claims that they and their colleagues want to do overtime but are afraid to speak up due to the supervisor's behavior. • This issue had been reported previously internally to in-charge Mr. Zain. However, he said that factory management discourages complaints, so they did not report the issue again. | Factory response:
Sewing Section operates in 2 fixed shifts i.e. 6 AM – 3 PM and 3 PM – 12 AM and belt operators also perform duty in these shifts accordingly.
The same is communicated to them at the time of hiring as well and all workers are aware about it.
Worker perform 8 hours duty and avail 1 hour break.
As per the reported grievance, 25 workers were selected randomly from Mr. Rafaqat’s sewing line and a focus session was carried out with them.
In the session, workers were asked about behavior of the supervisor, provision of leaves, opportunity to perform overtime and provision of 1 hour break.
2 out of 25 workers, reported that they work during break due to workload or when vehicle arrive late due to whereas 1 worker reported that if they avail an unplanned leave than supervisor calls him/her out of line and counsel them to avail leaves as planned.
No grievance about favoritism about overtime duty was reported by anyone out of these 25 workers. Further, last 3 months overtime record was checked and didn’t find any one operator performing overtime for more than 2 hours on daily basis.
Keeping in view the above, Mr. Rafaqat were briefed on ensuring compliance to company policy and to work within the COC and policy guidelines. He was also briefed that as per company policy he should ensure that all workers should avail 1 hour break and there should be no retaliation shown to employees working in his line to which he ensured that he understands it and will comply accordingly.
As per the focus group response, no one complained about the behavior of the supervisor and all were satisfied by his behavior
Furthermore, there was no favoritism observed in overtime duty nor any of the workers from the randomly selected group complained about it.
It is shared that overtime duty is assigned keeping in view the operation’s requirement to meet the delivery dates with the consent of workers.
Still, a brief meeting was carried out with Mr. Zain and he was advised to ensure compliance to company policy and to work within the COC and policy guidelines. He was advised to hear out his worker’s grievances and resolve them and may ask for assistance of management where required. Furthermore, he was advise to ensure that no retaliation should be shown against any workers of his sewing line. At the end of this brief meeting, Mr. Zain ensured that he understands the and will comply accordingly.
Mr. Rafaqat (Supervisor) & Mr. Zain (Sr Officer) were counselled & briefed as shared above and they have ensured that they understand the company policy & procedures and ensured understanding of company retaliation policy and assured that they will adhere to it. | Solved | Alisha | The helpline informed the grievant, who confirmed that the factory did indeed conduct an investigation and the supervisor's behaviour improved. They are no longer facing any issue. Worker is satisfied and the case is closed. | N/A | ||
| Target | 6417 | Interloop Limited HD2&4 | Worker (Khurram Shehzad) | 08-Jan-25 | Health & Hygiene | The worker named Khurram Shahzad having ID No. 227896 works in Reversing/Sorting department for past 8 years from Interloop HD-2, called Hamary Awaz Helpline to inquire about transfers - The worker claims that since he started working, his department and role have changed multiple times without his consent or prior notice. - The grievant explains that he suffers from health issues (physical disaibility, hemorrhoids, has had two operations, and is still under medication), which lead to side effects (eg. using the washroom frequently). He acknowledges that some of these transfers were for a more suitable work environment. - The worker's factory card shows he works in the Waist Control department, but he has been assigned to work in the Mechanical Engineering department, where he worked for 5 years before being transferred to the Processing department. The worker was then reassigned to the Reversing/Sorting department due to his health issues, where he worked peacefully until being transferred again to the Packing department without his consent. - The worker tried to submit a written application to HR representative Mr. Jawad regarding the issues, but Mr. Jawad refused to accept the application, instead asking the worker to verbalise his report. No actions were taken. - The worker's seniors (Mr. Kashiv Naveed and foreman, Mr. Nawaz) have threatened to make him resign if he doesn't comply with the department changes - The worker has been working for 8 years without any warning letters or charge sheets, and is concerned that speaking out may put his job at risk. | Case escalated to factory. | Escalated/Pending | Alisha | ||||
| Target | 6446 | US Apparel & Textiles (Pvt.)Ltd. Unit# 2 & 5 | Worker (Abdul Shakoor) | 10-Jan-25 | Working hours/OT | Anonymous worker from US Apparel Unit-5, called Hamary Awaz Helpline to report concerns with overtime. Forced overtime The grievant explains that their working hours are from 8:30 AM to 5:00 PM, but, according to the worker, roughly 70 workers from the Packing department are forced to work 4h overtime daily by an unnamed supervisor. The supervisor threatens them with termination if they refuse overtime. Unpaid overtime The worker claims that even if they work overtime, they have not been compensated for overtime in the past 3 months. The grievant claims that this batch of workers from the department receive salary around 37,000 PKR, are paid in cash, and are not provided payslips. The grievant claims that workers are not allowed to speak with seniors regarding their issues. | Case escalated to factory. | Escalated/Pending | Alisha | ||||
| Primark | 6703,6406 | Al Rahim Textile Industries (18523) | Worker (M. Faraz) | 07-Jan-25 | Wages | This issue is related to #6406. An anonymous worker contacted the Helpline to inquire about minimum wage arrears. The grievant claims that factory management increased workers' minimum wage in December 2024 salary. They received 37,000 PKR. However, since the notification in Sindh was published in October 2024, with increase being effective from July 2024. The grievant claims that they have not yet received minimum wage arrears from July - November 2024. | Case escalated to factory. | Solved | Alisha | Factory response: we increased the minimum wage in November 2024, and the workers received the updated amount in December 2024. Furthermore, the arrears (July to October) will be disbursed in February 2025 along with the January salary, and this has already been communicated to the workers. Factory has shared documentation. The grievant has been unreachable, we can no longer pursue the case further. The case is closed. | N/A | ||
| Primark | 6406 | Al Rahim Textile Industries (18523) | Worker (M. Faraz) | 07-Jan-25 | Health & Hygiene | Anonymous worker from Al Rahim Textile Industries called Hamary Awaz Helpline to inquire about provision of food in the factory. - According to the worker, factory management prohibits workers from bringing food into the factory. - The factory canteen is closed, and food is only provided at 4:00 AM; workers have no access to food for the rest of the night shift. | Factory response: As per the company policy, bringing personal food into the factory is not prohibited. However, workers are only restricted from eating on the production floor to maintain cleanliness and safety standards. Workers are allowed to bring and consume their personal food in designated areas. Regarding the canteen and food provision: Workers residing in the worker colony & production area canteen have dinner from 7:00 PM to 8:30 PM before the shift begins at 8:00 PM. During the shift, there is a tea break from 11:00 PM to 12:00 AM, which takes place in the canteen. Breakfast is provided in the company canteen from 4:00 AM to 6:00 AM. Factory shared canteen recording screenshot for reference. | Solved | Alisha | The grievant remained was unreachable, the case is closed. | N/A | ||
| Puma | 6535 | Masood Textile Mills | Worker (Majid Ali) | 15-Jan-25 | Wages | Anonymous worker from Masood Textile Mills Production Department (Quality Observer) called Hamary Awaz Helpline to report issues with overtime and delayed payment of wages. Forced overtime • The worker's duty timing is 8:00 AM to 5:00 PM, but management forces them to work overtime daily for 2-3 hours. GM Mr. Ehtisham enforces overtime. • Workers are also forced to work overtime on Sundays for 8-10 hours. • If workers refuse overtime, management threatens to terminate them. Unpaid overtime • The worker claims they are not receiving payment for all their overtime hours. • The grievant has provided payslips that do not record any overtime hours or pay, and the payslips show the overtime rate as standard, not double the regular rate. Delayed payment of wages • The worker claims that November wages were received in mid-January. Note: An existing grievant from the quality department (case #4736), also claimed the same. Both workers claim that delayed payment of wages has been ongoing for several months. • Workers are struggling to pay rent and support their families due to delayed salaries. | Case escalated to factory | Escalated/Pending | Alisha | ||||
| Target | 6662 | Al Rahim Textile Industries (18523) | Worker (Basharat) | 19-Jan-25 | Unfair Termination/Employment Practices | The worker from Al-Rahim Textile Industries, called Hamary Awaz Helpline and told the following issue: The worker stated that he worked as a Deputy Foreman in the Terry-1 department and was promoted to Maintenance Incharge 5 months ago (August) with a new employee card (68075). He was a permanent worker and signed a contract but was not given a copy. On 3 Jan, he received appreciation from seniors for his hard work, but on 4 Jan, HOD Mr. Zahid informed him that his services were no longer needed due to the hiring of a new worker. He was verbally terminated without a termination or resignation letter. The worker met GM Mr. Tariq Ayaz on 9 Jan, who said he would look into the matter. He also met Admin Mr. Sumair Din, who offered him 2-3 lakhs and asked him to drop the issue. The worker attempted to contact HR Mr. Noman but received no response and was eventually blocked. His last working day was 10 Jan. | Case escalated to factory. | Escalated/Pending | Alisha | ||||
| Primark Phase-II | 6944 | Lahore Fashions Unit-2 | Worker (Anees) | 03-Feb-25 | Wages | Anonymous worker from Lahore Fashions, called Hamary Awaz Helpline and told the following issue: They told that they are piece rate workers and they receive salary twice in month, on 7 date and 22 date of every month. Manager Mr. Ateeq and Supervisor Mr. Waseem demand money from their salaries. They told that they have not fixed salary, they earn according to their work. They receive salary in their bank accounts. They also told that if they earn 50,000 monthly then seniors ask them to gave them 10,000 from their salaries and this is happening from past 2 years that they are forced to gave seniors money from their salaries. Almost 150 workers working in stitching department as piece rate and they all are forced to gave money. Workers told that factory owners Mian Kashif, Mian Zia, Mian Nadeem and Mian Atif know that seniors deduct money but they did not do anything in this regard. If workers talk to owners they responds that talk to seniors, they can't do anything in this matter. Seniors not allow them to talk to HR about any issue, nor workers reported to HR. Seniors threaten workers that if they will not give them money then they will be terminated. They also told that they are not given full piece rate (Example: In market piece rate is 70 but factory give them 50 rupees per piece). They told that duty timing is 9 AM to 7 PM and in a week workers are forced to work overtime till 9 AM to 10 PM for 3 to 4 days. Also workers are forced to work on Sunday's. But they never given overtime wages. They mark their attendance in machine, but guards take workers card and they out their card on 7 PM, and workers work till 10 PM. Workers requested that their salaries should not be deduct. Seniors never allow them for leave and if workers took leave then they threatened them to terminate. No payslips given to workers, they receive salary messages. | Case escalated to factory | Escalated/Pending | Alisha | ||||
| Puma | 6968 | Masood Textile Mills | Worker (Nasir Hussain) | 03-Feb-25 | Wages | The worker from Stitching department from Masood Textile Mills contacted us to inquire about gratuity. Context The worker was a piece rate worker, he worked in the factory for 7 years and left the factory in September 2023. The grievant explains that he did not formally resign as he was not aware of resignation procedures. Issue The grievant claims that he has not received gratuity. | Case escalated to factory. | Escalated/Pending | Alisha | ||||
| Independent Supplier | 6976 | MG Apparel | Worker (Saleem) | 04-Feb-25 | Health & Hygiene | Anonymous worker from MG Apparel called Hamary Awaz Helpline and told the following issue: They told that canteen staff behavior is too rude with all workers, workers ask them to give them food but they talk rudely with workers. Also they told that food quality is not good, tasteless food they provide to workers. Sometimes food quality better but often tasteless food. They told that they gave money and took food but canteen staff behavior not good. They complaints about food quality to HR department almost 6 to 7 months ago and they visited canteen area but still issue is there. They requested that they should be given good food also staff's behavior should be improved. | For this Ms. Hina tried to contact management but they said that they will contact her later. | Escalated/Pending | Alisha | For MG Apparel cases Mr. Abdullah asked Ms. Hina to not follow up with factory anymore. MG Apparel cases are on hold for now. | |||
| Primark Phase-II | 6997 | Interloop Apparel Park Unit-2 | Worker (Fatima Zahra) | 06-Feb-25 | Workers benefits | The worker named Fatima Zahra having ID No. 272136 works in Machine Maintenance department for past 1 year from Interloop Apparel Park, called Hamary Awaz Helpline and told the following issue: She told that she was hired as data operator in Machine Maintenance department, but factory management asked her to work on needle safety. She said that her eyesight is weak and she recently had laser treatment also her Doctor suggested her to not work on needle safety because it will affect her eyesight. She said that she showed doctor's note to HR Mr. Sarwar where doctor suggested her to not work on machine, also she submitted written application to HR in Nov,2024 to change his designation but no response from them. She said that Factory doctor Ms. Iqra also asked factory management to change her designation but no positive response. She also talked to HOD Mr. Asif Nadeem about her issue but he said that HR will do whatever they wants to do, he can't do anything in this matter. She requested that her designation should be changed, she wants to work as data operator. | Case escalated to factory. | Escalated/Pending | Alisha | ||||
| Puma | 7023 | Becon Impex ( Complex ) | Worker (Sajjad) | 07-Feb-25 | Wages | Anonymous worker from Beacon Impex (Complex) called Hamary Awaz Helpline and told the following issue: They told that they are piece rate workers and they did not sign contract at time of hiring. They told that factory management hired them and they are not working under any contractor. They told the issue that they are given less piece rate according to market rate, for example: In market there is 50 rupees rate per piece but factory only giving them 30 rupees per piece. They told that they receive salary twice in month and factory give them salaries timely but according to their work they are receiving less salaries because rates are low. They told that they talk to HR Mr. Waseem and Manager Mr. Atar about piece rate issue but they responded then no increment in rates yet, whenever there will be increment they will be informed. They told that from last 4 years they are receiving same piece rate which is only 30 rupees per piece. Now workers wants that they should be given full piece rate according to market rate. | Case escalated to factory. | Escalated/Pending | Alisha | ||||
| Puma | 7446 | Awan Sports Sialkot | Worker (M. Ali) | 12-Mar-25 | Harassment/Physical Assault | Anonymous worker from Awan Sports contacted Hamary Awaz Helpline and told the following issue: They told that they have some problems in the factory and those problems are from the foreman Mr. Aqib Munir. If they have to take leave in case of an emergency, they inform him, but still the foreman deliberately not approve their leave, while they said that they are allowed two leave from the factory in a month. Foreman does not treat all the workers same, He favor some workers beyond the limits of their work, such as some workers work while sitting, while sitting is not allowed, and they are roaming around for no reason during working hours. Even if they take leave the foreman approves their leave. The names of those workers are Zain, Malik Sahab, Shahid ,Asad and Saeed. They said that we can check their leave records. They told that the brother of the foreman is sleeping during work every day. The foreman does not say anything to his brother and he behave inappropriately with some workers, Just like they are not allowed to stand in one place and work every day, their work place is changed every day for no reason, while this is not the case with the other workers, and the foreman uses very inappropriate words, such as abusing the workers and giving favors to those workers who gave food and drinks to foreman. They requested to stop the foreman from these actions or change their department and as evidence, they requested to check the CCTV footage. They told that they talk to HR Mr. Laraib Zafar about this issue that foreman not approve their leave and HR responded workers to not took leave. He do not listen to workers properly and not resolve their issues. | Case escalated to factory and brand. | Escalated/Pending | Alisha | ||||
| Puma | 7447 | Awan Sports Sialkot | Worker (Haroon Rasheed) | 12-Mar-25 | Harassment/Physical Assault | Anonymous worker from Awan Sports contacted Hamary Awaz Helpline and told the following issue: They told that they have some problems in the factory and those problems are from the foreman Mr. Aqib Munir. If they have to take leave in case of an emergency, they inform him, but still the foreman deliberately not approve their leave, while they said that they are allowed two leave from the factory in a month. Foreman does not treat all the workers same, He favor some workers beyond the limits of their work, such as some workers work while sitting, while sitting is not allowed, and they are roaming around for no reason during working hours. Even if they take leave the foreman approves their leave. The names of those workers are Zain, Malik Sahab, Shahid ,Asad and Saeed. They said that we can check their leave records. They told that the brother of the foreman is sleeping during work every day. The foreman does not say anything to his brother and he behave inappropriately with some workers, Just like they are not allowed to stand in one place and work every day, their work place is changed every day for no reason, while this is not the case with the other workers, and the foreman uses very inappropriate words, such as abusing the workers and giving favors to those workers who gave food and drinks to foreman. They requested to stop the foreman from these actions or change their department and as evidence, they requested to check the CCTV footage. They told that they talk to HR Mr. Laraib Zafar about this issue that foreman not approve their leave and HR responded workers to not took leave. He do not listen to workers properly and not resolve their issues. | Case escalated to factory and brand. | Escalated/Pending | Alisha | ||||
| Puma | 7448 | Awan Sports Sialkot | Worker (Ayub Khan) | 12-Mar-25 | Harassment/Physical Assault | Anonymous worker from Awan Sports contacted Hamary Awaz Helpline and told the following issue: They told that they have some problems in the factory and those problems are from the foreman Mr. Aqib Munir. If they have to take leave in case of an emergency, they inform him, but still the foreman deliberately not approve their leave, while they said that they are allowed two leave from the factory in a month. Foreman does not treat all the workers same, He favor some workers beyond the limits of their work, such as some workers work while sitting, while sitting is not allowed, and they are roaming around for no reason during working hours. Even if they take leave the foreman approves their leave. The names of those workers are Zain, Malik Sahab, Shahid ,Asad and Saeed. They said that we can check their leave records. They told that the brother of the foreman is sleeping during work every day. The foreman does not say anything to his brother and he behave inappropriately with some workers, Just like they are not allowed to stand in one place and work every day, their work place is changed every day for no reason, while this is not the case with the other workers, and the foreman uses very inappropriate words, such as abusing the workers and giving favors to those workers who gave food and drinks to foreman. They requested to stop the foreman from these actions or change their department and as evidence, they requested to check the CCTV footage. They told that they talk to HR Mr. Laraib Zafar about this issue that foreman not approve their leave and HR responded workers to not took leave. He do not listen to workers properly and not resolve their issues. | Case escalated to factory and brand. | Escalated/Pending | Alisha | ||||
| Puma | 7449 | Awan Sports Sialkot | Worker (M. Abdullah) | 12-Mar-25 | Harassment/Physical Assault | Anonymous worker from Awan Sports contacted Hamary Awaz Helpline and told the following issue: They told that they have some problems in the factory and those problems are from the foreman Mr. Aqib Munir. If they have to take leave in case of an emergency, they inform him, but still the foreman deliberately not approve their leave, while they said that they are allowed two leave from the factory in a month. Foreman does not treat all the workers same, He favor some workers beyond the limits of their work, such as some workers work while sitting, while sitting is not allowed, and they are roaming around for no reason during working hours. Even if they take leave the foreman approves their leave. The names of those workers are Zain, Malik Sahab, Shahid ,Asad and Saeed. They said that we can check their leave records. They told that the brother of the foreman is sleeping during work every day. The foreman does not say anything to his brother and he behave inappropriately with some workers, Just like they are not allowed to stand in one place and work every day, their work place is changed every day for no reason, while this is not the case with the other workers, and the foreman uses very inappropriate words, such as abusing the workers and giving favors to those workers who gave food and drinks to foreman. They requested to stop the foreman from these actions or change their department and as evidence, they requested to check the CCTV footage. They told that they talk to HR Mr. Laraib Zafar about this issue that foreman not approve their leave and HR responded workers to not took leave. He do not listen to workers properly and not resolve their issues. | Case escalated to factory and brand. | Escalated/Pending | Alisha | ||||
| Puma | 7450 | Awan Sports Sialkot | Worker (Hanan Shahid) | 12-Mar-25 | Harassment/Physical Assault | Anonymous worker from Awan Sports contacted Hamary Awaz Helpline and told the following issue: They told that they have some problems in the factory and those problems are from the foreman Mr. Aqib Munir. If they have to take leave in case of an emergency, they inform him, but still the foreman deliberately not approve their leave, while they said that they are allowed two leave from the factory in a month. Foreman does not treat all the workers same, He favor some workers beyond the limits of their work, such as some workers work while sitting, while sitting is not allowed, and they are roaming around for no reason during working hours. Even if they take leave the foreman approves their leave. The names of those workers are Zain, Malik Sahab, Shahid ,Asad and Saeed. They said that we can check their leave records. They told that the brother of the foreman is sleeping during work every day. The foreman does not say anything to his brother and he behave inappropriately with some workers, Just like they are not allowed to stand in one place and work every day, their work place is changed every day for no reason, while this is not the case with the other workers, and the foreman uses very inappropriate words, such as abusing the workers and giving favors to those workers who gave food and drinks to foreman. They requested to stop the foreman from these actions or change their department and as evidence, they requested to check the CCTV footage. They told that they talk to HR Mr. Laraib Zafar about this issue that foreman not approve their leave and HR responded workers to not took leave. He do not listen to workers properly and not resolve their issues. | Case escalated to factory and brand. | Escalated/Pending | Alisha | ||||
| Puma | 7451 | Awan Sports Sialkot | Worker (Ibrar Ahmad) | 12-Mar-25 | Harassment/Physical Assault | Anonymous worker from Awan Sports contacted Hamary Awaz Helpline and told the following issue: They told that they have some problems in the factory and those problems are from the foreman Mr. Aqib Munir. If they have to take leave in case of an emergency, they inform him, but still the foreman deliberately not approve their leave, while they said that they are allowed two leave from the factory in a month. Foreman does not treat all the workers same, He favor some workers beyond the limits of their work, such as some workers work while sitting, while sitting is not allowed, and they are roaming around for no reason during working hours. Even if they take leave the foreman approves their leave. The names of those workers are Zain, Malik Sahab, Shahid ,Asad and Saeed. They said that we can check their leave records. They told that the brother of the foreman is sleeping during work every day. The foreman does not say anything to his brother and he behave inappropriately with some workers, Just like they are not allowed to stand in one place and work every day, their work place is changed every day for no reason, while this is not the case with the other workers, and the foreman uses very inappropriate words, such as abusing the workers and giving favors to those workers who gave food and drinks to foreman. They requested to stop the foreman from these actions or change their department and as evidence, they requested to check the CCTV footage. They told that they talk to HR Mr. Laraib Zafar about this issue that foreman not approve their leave and HR responded workers to not took leave. He do not listen to workers properly and not resolve their issues. | Case escalated to factory and brand. | Escalated/Pending | Alisha | ||||
| Target | 7049 | Interloop Apparel | Worker (Iqra Shehzadi) | 10-Feb-25 | Unfair Termination/Employment Practices | The worker named Iqra Shehzadi works in Stitching (100 module) department for past 1 year from Interloop Apparel called Hamary Awaz helpline and told the following issue: She told that senior technician Mr. Sultan Umar sent her whatsapp messages 2 times mistakenly and her husband saw the messages and then he complaints to MR Ms. Rahat about this issue. She told that her husband not work in factory. She told that later Mr. Sultan Umar cleared them he sent messages mistakenly and the matter is closed. She told that Senior Supervisor of Mr. Sultan Umar's named Mr. Saleem threatening her to not withdraw the complaint against Umar Sultan otherwise she will be terminated. I have suggested worker to went to MR and ask her to withdraw the complaint, if she will not listen to her then she can contact us again. | Case escalated to factory. | Escalated/Pending | Alisha | ||||
| Target | 7048 | Interloop Apparel | Worker (Sultan Umar) | 10-Feb-25 | Unfair Termination/Employment Practices | The worker named Sultan Umar having ID No. 257242 works in I.E department as Senior Technician for past 4 years from Interloop Apparel, called Hamary Awaz Helpline and told the following issue: He told that on 6 Dec, 24 he mistakenly sent 2 messages on a female number of his production floor and then on 12 Dec he again sent messages mistakenly. Female's husband saw that messages and then he complaint to M.R Ms. Rahat that worker is sending messages to his wife. Then worker met to that lady and her husband and he cleared them messages was sent mistakenly and female worker's husband said to him it's ok. Then Ms. Rahat call him in inquiry on 28 Jan and asked him about messages, worker told her that he do not sent messages intentionally but MR did not listen to him. He told that there were 8 inquiry members and they did not listen to him properly also they did not call female worker in inquiry. Now worker is afraid that they will took resign from him. Worker wants to do job in factory. He do not want to resign. | Case escalated to factory. | Escalated/Pending | Alisha | ||||
| Primark Phase-II | 7051 | Ambition Apparel | Worker (Qadeer Ahmad) | 10-Feb-25 | Working hours/OT | The worker named Qadeer Ahmad having ID No. 609602 works in Stitching department for past 1.5 month from Ambition Apparel, called Hamary Awaz Helpline and told the following issue: He told that he is piece rate worker and he did not sign any contract at time of hiring and 1.5 month ago he was hired in factory by GM Mr. Akbar Gill and A.M Mr. Najaf. A.M Mr. Najaf told them they will be given 42,000 monthly salary. He told that their duty timing is 8:30 AM to 5:30 PM and in a month for almost 10 to 12 days workers are forced to work 2 hours overtime and they are not given overtime wages. Workers are forced to work on Sunday's, and in January they worked 1 Sunday. For January he was given 28,000 salary while management promised to give them 42,000 salary. He requested that they should be given full salary. He told that almost 100 to 150 workers facing this issue. | Case escalated to factory. | Escalated/Pending | Alisha | ||||
| Puma | 7108 | Beacon Impex Pvt Ltd | Worker (Rizwan) | 15-Feb-25 | Harassment/Physical Assault | Anonymous worker from Beacon Impex called Hamary Awaz Helpline and told the following issue: They told that Senior Officer Mr. Rizwan and Supervisor Mr. Ali use abusive language with all workers. They told that daily they use abusive language with workers, sometimes workers do mistake in work but mostly seniors use abusive language without any reason. All workers of department facing same issue. They talk rudely. They told that they do not report issue to HR because if they go to HR then HR staff tell to seniors then seniors tease them more. About overtime they told that GM MR. Asif Tanveer force them to work on Sunday at any condition. Duty timing is 8 AM to 5 PM but they do work till 7 PM daily. They told that they are given overtime wages as well. Workers requested that seniors behavior should be improved and also they should be given rest in a month because GM force them to work whole month without any rest day. He threatened them to terminate if they will not work on Sunday. They just wants rest day. Overtime should not be forced. | Case escalated to factory. | Escalated/Pending | Alisha | ||||
| Primark Phase-II | 7178 | US Apparel & Textile Unit-1R | Worker (Adnan) | 24-Feb-25 | Harassment/Physical Assault | Anonymous worker from Us Apparel 1-R sent messages on Hamary Awaz Helpline and told the following issue: They told that Shift Incharge Mr. Shahbaz is very rude. He has no sense how to speak with others. He always use abusive language with male workers without any reason. They told that almost 25 to 28 workers are working under him and he speak to all workers rudely. They told that HR staff knows about his behavior but they took no action against him. They requested that his behavior should be changed so that workers can work peacefully. | The worker contacted the Helpline on 24 Feb 2025 to report the behaviour of a supervisor, Mr. Shahbaz who behaves rudely towards workers and uses abusive language. The case was escalated to factory on 17 March 2025. The factory investigated and found that the supervisor uses abusive language towards workers. The supervisor was given a warning letter and also told to write an apology letter, which was shared with the Helpline. | Solved | Alisha | On 4 April 2025, the worker reported to the Helpline that the supervisor's behaviour has improved, and that the worker was very happy with the quality of grievance resolution. | N/A | ||
| Primark Phase-II | 7143 | Interloop Apparel Park Unit-2 | Worker (Fatima) | 20-Feb-25 | Harassment/Physical Assault | Anonymous worker from Interloop Apparel Park called Hamary Awaz Helpline and told the following issue: They told that their senior officer Ms. Sabiha misbehave with all workers all the time. Workers complete their targets timely but still she scolds the workers in front of all other workers without any reason. She yells at the workers. They told that HR is aware about her behavior and they gave her warning letter as well and they had meeting with her 3 to 4 times but no improvement in her behavior. If workers asks for leave, she do not approve leave. If workers took leave then she calls them and scolds them on call. She shouts on workers in Punjabi and speak rudely with them. They told that all other workers are cooperative but she is not. Workers requested that senior's behavior should be improved so that workers can work peacefully in department. | Case escalated to factory. | Escalated/Pending | Alisha | ||||
| Primark Phase-II | 7244 | US Apparel & Textile Unit-1R | Anonymous worker | 26-Feb-25 | Harassment/Physical Assault | Anonymous worker from US Apparel Unit-4, sent messages and told the following issue: They told that they have been working in factory for past 6 years. They told that they would like to file a complaint regarding the extremely rude and uncooperative behavior of the HR Mr. Mehmood and IR staff. Whenever a worker approaches them for any work-related matter, they start shouting and behaving disrespectfully instead of assisting them properly. Their attitude is highly unprofessional and makes it very difficult for workers to communicate with them. They requested to Hamary Awaz to take serious notice of this issue and ensure that the HR and IR staff treat workers with respect and professionalism. If this behavior continues, it will become increasingly challenging for workers to work in such an environment. | Case escalated to factory. | Escalated/Pending | Alisha | ||||
| Target | 7077 | Interloop Denim | worker (shakira) | 13-Feb-25 | Harassment/Physical Assault | She told that coordinator (Sami Ullah )behaviour is not good with the worker, she resigned due to his behaviour, She told that coordinator(Sami Ullah) every day closes someone's card and does not allow it to work and when any female want to complain but they are stopped and often supervisor says give me your number and will resolved your issue. she told that they are harassing all the women and nobody listening and she also complain to HR department (miss Tuba) but nobody listening. she told that Mr Sami humiliates and tease us that's why she resigned the job. She requested that A complin should be filed against Sami and action should be taken against Mr, Sami. | Case escalated to factory | Escalated/Pending | Mawra | ||||
| Primark Phase-II | 7120 | US Apparel & Textile Unit-1R | Worker (Mohsin Jamil) | 17-Feb-25 | Unfair Termination/Employment Practices | The worker named Mohsin Jamil having ID NO.287384 worked in Finishing department for past one year and two months, from US one R called Hamary Awaz and told the following issue: He told that his supervisor was very rude to him and he dragged to him by collar and abusing ( like mother and sister) and he does the work of two and three servants with one servants. He also told that when Hamary Awaz came for session, then he wants to complain them but his supervisor stopped him and scolded him. Supervisor name is Aleem Sahab and the Manager name is Waseem Sahab both behaviour is abusive, and Mr. Waseem speaks with abuse and Mr. Aleem some times abuses . He told that 23 Jan he was contracted with typhoid and take leave from his supervisor and 6 Feb he came again for work but but his condition was not good, supervisor said to him go back to work when you are fully recovered. And 17 Feb, he went to work again and they asked him to sign on resign letter and said do not come to work from tomorrow. | Case escalated to factory | Ready For Escalation | Mawra | ||||
| Primark | 7224 | Shahkam Industries | worker (Faizan) | 26-Feb-25 | Harassment/Physical Assault | The worker named Faizan having ID NO.28844 worked in printing department for past 1 year and 6 months, from Shahkam Industries called Hamary Awaz and told the following Issue: He told that his supervisor (Javaid) behaviour is not good with them, he ask them for money if we deny he said will fired you, and he makes permanent card after one year and he said give me party for approved your permanent card, he said we were three boys whose gave him 9,000 rupees for party and now he is asking for 25,000 and said that otherwise he will fired you. He also told that in one year they do not paid gratuity and not any bonus because their card was not permanent. He also told that his supervisor is not good and he also complain his to management (Mr,Ijaz Sahab) and not known they will solved his issue or not. but he complain to Hamary Awaz and request to change the department he told that when they complain (seniors), they becomes enemy and fired the worker with any lie statement . He wants to change his department. | Case escalate to factory | Escalated/Pending | Mawra | ||||
| Puma | 7261 | Beacon Impex Pvt Ltd | worker (Abid Ali) | 27-Feb-25 | Wages | Anonymous worker from Beacon Impex called Hamary Awaz and told the following issue: They told that December's salary had been given 1,500 rupees, and their full salary is 39,090 rupees and many workers salary came very low in December. They also shared his pay slip with Hamary Awaz . They told that in December month factory started saying that the worker who will work 30 percent will be given full salary. Worker says he could not complete the work because there was no work in the factory, and month January's salary had been given complete. All worker's pay has been effected in December, because there was no work in factory. Worker said that the Factory had never set a 30 percent condition before. Worker says that what is our fault in this, we are coming to work everyday. Now worker is saying that they have to pay rent and bills of them house and he is in trouble because month December salary was 1500 only. They wants their complete salary of December. | Case escalated to factory | Escalated/Pending | Mawra | ||||
| Primark | 7439 | Artistic Denim Mills Limited (25130) | Niaz Ahmad | 12-Mar-25 | Wages | The worker named Niaz Ahmad having ID NO. 40123 worked in washing department for past 7 years, from Artistic Denim mills called Hamary Awaz and told the following issue: He told that he did job in factory 2015 to 2023, in August month of 2023, date he did not remember, he went to his village due to his mother death and he came factory after two months in October, date he did not remember, and he inform his supervisor and went to his village. Then he came back to the factory they said your card is closed and sent him home. He said he try in another factory and got a job there. Now he said he has worked for seven years and has not been awarded his gratuity. He said he did not known anyone could help, so he kept quite. now his friend told that he can solve his problem there by Hamary Awaz. His friend told that his problem was solved by Hamary Awaz, he should also solve his gratuity problem. | Case escalated to factory | Escalated/Pending | Mawra | ||||
| Primark | 7605 | Kay & Emms | Muhammad Awais butt | 20-Mar-25 | Wages | The worker named Muhammad Awais Butt having ID NO.3221570 worked in power house department for past 3 years and 8 month, from Kay & Emms called Hamary Awaz Helpline and told the following issue: He told that he wants to resign and he went to HR department and they said will not pay 1 year and 8 month gratuity. He told that his flight for soudia on 30 march he want to know why they are not paying 1 year and 8 month gratuity. They are saying they will pay only 2 years gratuity. The workers wants information about the policy of factory, he is asking that information be given him soon so that he completes his position and goes to Soudia Arabia easily. | Case escalated to factory | Escalated/Pending | Mawra | ||||
| Puma | 6781 | Beacon Impex Pvt Ltd | Farhat | 27-Jan-25 | Unfair Termination/Employment Practices | The above-mentioned worker is a piece rate worker in C department from Beacon Impex called Hamary Awaz to report issues with her supervisor and unclear job responsibilities. The grievant claims that she has been working at Beacon Impex for the past four months. The worker claims that supervisor Mr. Tahir creates issues in her work for no reason. She claims that her performance has usually been up to standards. In her third month, she claims her salary was 4,100 PKR because Mr. Tahir did not allow her to work. She told that she was a piece rate worker and a Supervisor Mr. Tahir teasing her from past two months and always said he will fire her and also his behaviour is abusive. She said she don't know that what was the problem with him but she was doing her job well. and her line's supervisor had no issue from her work but Supervisor Tahir makes issues, and he fired her and closed her card. She told that she was working for past 4 months two months his salary was 37,000 and then in third month salary was only 4100 because supervisor did not allowed her for work, and he did not scan her work that's why she was given less salary and he said that he will not let her work and also said work where he said and where he say do work there is no work. She also told that his behaviour is like that with many women, and she said she had small children and she is needy. She also told that the supervisor (Tahir) does not scan any work, which she does and has not been paid for last month salary and has been terminated on 22nd of this January. She requested that she should be paid his salary. | Case escalated to factory | Solved | Mawra | Factory response: As per HR record, status of the grievant employment is active but worker was absent without intimation and was expected to join. During the orientation of the new recruitments , they are given orientation regularly in which workers are trained on company policies and practices including what to do in case of their grievances. Likewise, in this case, said worker was supposed to contact any member of the “Workers Management Council” (WMC) or HR or Hamari Awaaz for resolving her grievance but she missed to contact any of our forums. (Pls refer Annexture A) Yes, worker can review piece rate record anytime or as they require from HR/IT. Furthermore, as per company policy, Supervisor has NO authority to hire or fire any worker. In case of complaints, supervisor is bound to submit complaints in HR for investigation and further process of disciplinary action instead of taking his own decision. As preliminary step of the investigation, said Line leader/Supervisor Mr. Tahir has been issued charge sheet dated Feb 15, 2025 to explain reasons of stopping Miss Farhat from working. As per detailed investigation report dated Feb 18, 2025, Line leader/Supervisor Mr. Tahir has been issued strict warning as he has violated company policy. (Pls refer Annexture B) For your reference, pls find attached Payment slips surely transferred/received along with In-Out record from Oct-24 to Jan-25. (Pls refer Annexture C) After taking necessary actions as per inquiry, HR has called her and she has joined the working from Feb 19, 2025. Worker remained unreachable, no further actions could be taken and the case is closed. | N/A | ||
| Target | 6756 | Interloop Denim | worker (Zeeshan Mahmood) | 25-Jan-25 | Workers benefits | The aforementioned worker from Interloop Denim Finishing Department called the Helpline to inquire about his social security benefits. • Earlier this week, the worker's mother had an accident and was taken to Civil Hospital for first aid. • When the worker tried to take his mother to Social Security Hospital for further treatment, they refused, stating that the treatment would only be covered under the worker's father's card. • The worker's mother is in a critical and emergency situation, requiring immediate treatment and medication, but it was denied. • According to the worker, the worker's father is a heart patient who has not been working for the past 2 years, but has recently started working at the factory and is currently in his probationary period, meaning he does not have a social security card. | Case escalated to factory | Escalated/Pending | Mawra | ||||
| Primark | 7581 | Al Rahim Textile Industries (18523) | Zubair bin saeed | 19-Mar-25 | Unfair Termination/Employment Practices | bonus+ gratuity issues | 24 march 2025 send the internal note to sarina | Escalated/Pending | Taha | 24 march 2025 send the internal note to sarina | 24 march 2025 waiting for sarina to reply | ||
| Primark Phase-II | 6714 | US Apparel & Textile Unit-1R | Worker (Muhammad Akram) | 22-Jan-25 | Unfair Termination/Employment Practices | The aforementioned worker, from GPP department, from US Apparel unit 1 called Hamary Awaz Helpline to inquire about pending wages. - According to the worker, on 27 December, he was forced to resign by HR. HR had asked him to sign on the document, and the grievant claims that he was not aware he was signing on a resignation letter. - The worker claims he has not received all pending wages. He received 26,623 Rs., but believes he should have received 42,000 Rs (worker's understanding of breadown is currently unknown). | Case escalated to factory | Escalated/Pending | Mawra | ||||
| Primark Phase-II | 6628 | US Apparel & Textile Unit-1R | Worker (Riasat Ali) | 18-Jan-25 | Unfair Termination/Employment Practices | The above mentioned workers contacted the helpline to inquire about pending wages. The workers claim that they were forced to resign on December 27 by HR. The workers claim that they only received half their pending wages. | Case escalated to factory. | Escalated/Pending | Mawra | ||||
| Primark Phase-II | 7589 | Kay & Emms | Anonymous worker | 19-Mar-25 | Out of Scope | The worker from Kay & Emms Quality department sent messages and told the following issue: He told that he is worried about some personal issue, he said that he lives in Faislabad and he wants to shift his family in Faislabad as well. He requested for help. | I have sent him voice note and asked him more details of issue. But he did not responded. | Solved | Alisha | No sufficient information provided by worker. Case is closed. | N/A | ||
| Primark Phase-II | 7576 | Lahore Fashions Unit-2 | Amjad Ali | 18-Mar-25 | Unfair Termination/Employment Practices | termination case due to FIR | 24 march 2025 send the internal note to sarina | Ready For Escalation | Taha | 24 march 2025 send the internal note to sarina | 24 march 2025 waiting for sarina to reply | ||
| Primark Phase-II | 7615 | Ambition Apparel | Worker (Asrar Ali) | 20-Mar-25 | Unfair Termination/Employment Practices | The worker from Ambition Apparel sent messages and told the following issue: He told that he took leave on Thursday and also he informed supervisor but they are not allowed him to work and also asked him to go home back. They said him that they terminated him. | I have asked worker more details of issue but he responded that his issue is resolved, factory kept him on job. | Solved | Alisha | I have asked worker more details of issue but he responded that his issue is resolved, factory kept him on job. | N/A | ||
| Puma | 7021 | Beacon Impex Pvt Ltd | Haris | 07-Feb-25 | Working hours/OT | The management is not giving him the OT payments | 7 march 2025 send the internal note to sarina | Ready For Escalation | Taha | 7 march 2025 send the internal note to sarina | 7 march 2025 waiting for sarina to reply | ||
| Target | 7332 | Al Rahim Textile Industries (18523) | Asad Ali | 05-Mar-25 | Unfair Termination/Employment Practices | un fair termination unpaid gratuity + Bonus | 6 march 2025 send the internal note to sarina | Ready For Escalation | Taha | 6 march 2025 send the internal note to sarina | 6 march 2025 waiting for sarina to reply | ||
| Puma | 7310 | Beacon Impex Pvt Ltd | Luqman | 03-Mar-25 | Working hours/OT | The management is not giving him the nov 2024 ot payments | 5 march 2025 send the internal note to sarina | Ready For Escalation | Taha | 5 march 2025 send the internal note to sarina | 5 march 2025 waiting for sarina to reply | ||
| Primark | 7106 | Artistic Denim Mills Limited (25130) | Saad Ali | 15-Feb-25 | Workers benefits | bonus issues | 3 march 2025 send the internal note to sarina | Ready For Escalation | Taha | 3 march 2025 send the internal note to sarina | 3 march 2025 waiting for sarina to reply | ||
| Puma | 7186 | Masood Textile Mills | Muhammad Bilal | 24-Feb-25 | Workers benefits | gratuity and pending payments | 24 feb 2025 send the internal note to sarina | Escalated/Pending | Taha | 24 feb 2025 send the internal note to sarina | 24 feb 2025 waiting for sarina to reply | ||
| Target | 7061 | Interloop Limited HD5 | Ayesha | 11-Feb-25 | Harassment/Physical Assault | colleague tries to come near her . | 22 feb 2025 send the internal note to sarina | Escalated/Pending | Taha | 22 feb 2025 send the internal note to sarina | 22 feb 2025 waiting for sarina to reply | ||
| Primark Phase-II | 6869 | Lahore Fashions Unit-2 | Muhammad hussain | 30-Jan-25 | Exploitation | security guard issues | 6 feb 2025 send the internal note to sarina | Solved | Taha | 6 feb 2025 send the internal note to sarina | 6 feb 2025 waiting for sarina to response | ||
| Target | 6856 | Artistic Milliners (Pvt) Ltd AM15 | Abdul Radhim | 30-Jan-25 | Exploitation | manager beated him and took his job | 6 feb 2025 send the internal note to sarina | Escalated/Pending | Taha | 6 feb 2025 send the internal note to sarina | 6 feb 2025 waiting for sarina to reply | ||
| Primark Phase-II | 6559 | US Apparel & Textile Unit-3 & 4 | Mudassar Hussain | 15-Jan-25 | Working hours/OT | Ot payments | 3 feb 2025 send the internal note to sarina | Escalated/Pending | Taha | 3 feb 2025 send the internal note to sarina | 3 feb 2025 send the internal note to sarina | ||
| Primark Phase-II | 6691 | US Apparel & Textile Unit-1R | Rehman Amjad | 20-Jan-25 | Working hours/OT | overtime payment issues | 3 feb 2025 send the internal note to sarina | Escalated/Pending | Taha | 3 feb 2025 send the internal note to sarina | 3 feb 2025 waiting for sarina to rpely | ||
| Target | 6563,7316 | Interloop Apparel | Worker (Suman shazadi) | 15-Jan-25 | Harassment/Physical Assault | The above-mentioned worker contacted the helpline to report harassment from a supervisor. Context The grievant explains that she had gotten in an accident in January, causing back pain. She had been admitted to the hospital on January 9, and discharged on January 11 (see attached). On the doctors' note, the advice is to get complete rest, to avoid hard work, bending and lifting heavy weights. Issue The worker was struggling to perform her duties as per usual due to ongoing pain and discomfort. The grievant claims that her manager, Mr. Sajeel, denied her request for leave and subsequently transferred her to Training (TTS) due to her low performance. The worker claims that she is still working in a standing position at TTS. Additionally, she claims that when she requested to be transferred back to her original department, Mr. Sajeel made an inappropriate request - asking her to send inappropriate pictures of herself. According to the worker, this was done verbally and there were no other witnesses at the time. The grievant does not remember the date and time this took place. To that, the grievant felt uncomfortable and responded that she would not send the pictures and left the room. The grievant claims to have reported the issue to MR, Ms. Rahat Naseem, who asked the grievant for evidence. However, the grievant does not have any evidence. | Case escalated to factory | Escalated/Pending | Alisha | ||||
| Primark Phase-II | 6564 | US Apparel & Textile Unit-3 & 4 | Noshi | 16-Jan-25 | Workers benefits | gratuity issues | 30 jan 2025 send the internal note to sarina | Solved | Taha | 30 jan 2025 send the internal note to sarina | 30 jan 2025 waiting for sarina to reply | ||
| Primark Phase-II | 6624 | US Apparel & Textile Unit-1R | Imran | 18-Jan-25 | Workers benefits | The worker name from US Apparel Unit 1 who wants to be anonymous called Hamary Awaz Helpline and discussed his issues : The worker salary is 38,000 PKR . The worker is from carding department . The worker is been working there for three years . The issue of the worker is the management admin officer ( Lady ,the worker did not know his name ) is not making social security card instead the management made IGI Card . According to worker the total balance IGI card provide is 60,000 PKR per year which is nothing while the social security card provide free medical facilities . The worker mother hand was broken so he treated his mother with IGI Card + plus he added his own money the bill was around 80,000 PKR now his balance is finished in IGI card now he can't provide the medical treatment to himself or his family . The worker talked this situation with admin officer but did not get fruit full results , now the worker wants that the management should provide social security facilities . | Factory briefly mentioned that they're ready to provide social security to the grievant. Case was anonymous so we could not get further details, and the worker was unreachable. The case is closed. | Solved | Taha | Factory briefly mentioned that they're ready to provide social security to the grievant. Case was anonymous so we could not get further details, and the worker was unreachable. The case is closed. | N/A | ||
| Primark Phase-II | 6692 | US Apparel & Textile Unit-3 & 4 | saif nawaz | 21-Jan-25 | Unfair Termination/Employment Practices | the worker was terminated from the job now management want 40,000 of rehiring | 22 jan 2025 send the internal note to sarina | Solved | Taha | 22 jan 2025 send the internal note to sarina | 22 jan 2025 waiting for sarina to reply | ||
| Primark Phase-II | 6592 | US Apparel & Textile Unit-3 & 4 | Ashaq | 17-Jan-25 | Working hours/OT | overtime payment issues | 20 jan 2025 send the internal note to sarina | Escalated/Pending | Taha | 20 jan 2025 send the internal note to sarina | 20 jan 2025 waiting for sarina to reply | ||
| Primark Phase-II | 6528 | US Apparel & Textile Unit-3 & 4 | Worker (M. Mumtaz) | 15-Jan-25 | Wages | The worker named M. Mumtaz having ID No. 278838 works in WIT (Washing) department for past 2 years from US Apparel Unit-4, called Hamary Awaz Helpline and told the following issue: He told that his salary is 35,000 for past 2 years and factory management did not put increment in his salary. Last year when he talked to Manager Mr. Arshid Bhatti he responded that he has to wait for increment. Worker waits for whole year for increment but no increase in salary. Now worker again talked to Mr. Arshid but he said that they have not enough budget that's why management only increase 2 thousand salary. He said that he waits for whole year and he is working as a Supervisor in factory but his salary is only 37,000 thousand which is equal to helper. Worker wants increment in salary and he wants that he should be given salary according to his designation. | Case escalated to factory. | Escalated/Pending | Alisha | ||||
| Primark Phase-II | 6464 | Ambition Apparel | Worker (Rehan) | 13-Jan-25 | Working hours/OT | Three anonymous workers from Ambition Apparel, called Hamary Awaz Helpline to report concerns with overtime. Forced overtime Two workers from the stitching department claimed forced overtime. According to the one of the grievants: - Their duty timing is 8:00 AM to 6:00 PM but stitching department's Line 11 workers are forced to do overtime for 2 hours on daily basis. - If workers refuse overtime, they are threatened to be terminated by officer Mr. Nasir and Supervisor Mr. Karamat. - According to the grievant, overtime is also enforced on Sundays, from 8:00 AM to 6:30 PM. Unpaid overtime - The grievant claims that they are not compensated for overtime. - The grievant claims that their monthly wages is 37,000 PKR. Salaries are transferred in bank accounts. | Case escalated to factory. | Escalated/Pending | Alisha | ||||
| Target | 5753 | Interloop Limited HD3 | Worker (Abdul Rehman) | 03-Sep-24 | Unfair Termination/Employment Practices | The worker named Abdul Rehman having ID No. 250248 working in Toe Closing department as a Helper from past 3 years from Interloop HD3, called Hamary Awaz Helpline and told the following issue: The worker is a helper in a department with 4 helpers, each responsible for 8 machines. When one helper is on leave, the remaining 3 helpers have to handle 12 machines. The worker has to withdraw material from machines after stitching and fill it in trollies to send to the finishing department. However, they are not provided with sufficient trollies, causing their work to get pending. When they asked Supervisor Mr. Ikram and Incharge Mr. Usman for trollies, they were told to find the trollies themselves and fill the material in them. The worker has to go to the finishing department to empty the filled trollies and then return to their department. This process wastes a lot of time, and supervisors scold them for wasting time. The machines are not working properly, and the worker has to fix the issues manually, which takes a lot of time. The worker asked the Mechanic to repair the machines, but the Mechanic said that the machines will work like this and he can't do anything about it. The worker was issued a warning letter stating that he is not present on the floor during working hours and not doing his work properly, and that he wastes his time during work. The worker claims that the warning letter is unfair and that he only goes to the finishing department to search for trollies. The worker wrote an apology letter explaining the issues with trollies and machines, but in charge Mr. Usman did not accept it and asked him to write again to explain that it was his laziness and that he would be more careful next time. The worker talked to Senior Supervisor Mr. Tayyab Shah about the unfair warning letter, but no action was taken. | Factory response: Our facility operates with 69 toe closing machines, with an average of 8 machines assigned to each roll reverser/Helper, based on workload assessments from our Lean department. When a reverser is on leave, the remaining team members can manage an additional 1-2 machines with their regular machines . Factory gave job description details. In every shift there are 4 mechanics deputed specifically for these 69 toe closing machines, every mechanic is responsible for 17 machine. Also there is a Foreman in General shift who is managing all these machines. There is proper mechanism for preventive maintenance of the machines and daily four machines are checked and maintained, It is worth noting here that non-technical resources are not authorize for any kind of troubleshooting or repairing work on machines. Reference to points regarding warning Letter, Mr. Rehman received a charge sheet for negligence and unauthorized absence from the work floor. He acknowledged his mistake and provided assurance against future occurrences. A written warning was issued to him on the same date, as recommended by the inquiry officer (see Annexure I ). Prior to this, he had received a written warning for absenteeism on July 23, 2024 (Annexure II), still his unauthorized absence is not improve (Leave record attached) and a verbal warning for production errors (see Annexures III). Complainant discipline record reflects his seriousness towards his job, even the then he is being given chance again & again. However, complainant did not approach HR to express dissatisfaction with the inquiry or its findings, which indicates satisfaction with the process and its outcomes. There is an established system for any disciplinary actions raised against a worker, led by an impartial department. Decisions are made based on their findings and recommendations. Worker disputed the findings. He told that trollies are kept in Toe closing department, GPS department's workers receive them and take them to Finishing department. If they needed trollies then they bring trollies from finishing department. He told that earlier they were handle 8 machines at that time they used to empty trollies themselves and bring back to department. After that they were given 10 machines and Incharge Mr. Usama told them now they will provide them trollies in department but they are not provided. Later they were given 12 machines so it's difficult for them to empty the trollies and bring back to department, sometimes trollies not available there so this resulted delay in work. He told that machines folds so much material and workers have to correct with hands and due to this their work gets so much delay. He said that if mechanic repair machines properly then machine will not fold the material. He acknowledged the warning letters but he believed that the third letter was unfair. Upon follow up with the factory - they reiterated the disciplinary actions and absenteeism of the worker, and he did not improve after the warning. About job description - they claim that they verbally brief workers at time of hiring. Conflicting statements, even though he factory had stronger evidence. The worker no longer works at the factory and based on the evidence, he will not be re-hired. | Solved | Alisha | Factory response: Our facility operates with 69 toe closing machines, with an average of 8 machines assigned to each roll reverser/Helper, based on workload assessments from our Lean department. When a reverser is on leave, the remaining team members can manage an additional 1-2 machines with their regular machines . Factory gave job description details. In every shift there are 4 mechanics deputed specifically for these 69 toe closing machines, every mechanic is responsible for 17 machine. Also there is a Foreman in General shift who is managing all these machines. There is proper mechanism for preventive maintenance of the machines and daily four machines are checked and maintained, It is worth noting here that non-technical resources are not authorize for any kind of troubleshooting or repairing work on machines. Reference to points regarding warning Letter, Mr. Rehman received a charge sheet for negligence and unauthorized absence from the work floor. He acknowledged his mistake and provided assurance against future occurrences. A written warning was issued to him on the same date, as recommended by the inquiry officer (see Annexure I ). Prior to this, he had received a written warning for absenteeism on July 23, 2024 (Annexure II), still his unauthorized absence is not improve (Leave record attached) and a verbal warning for production errors (see Annexures III). Complainant discipline record reflects his seriousness towards his job, even the then he is being given chance again & again. However, complainant did not approach HR to express dissatisfaction with the inquiry or its findings, which indicates satisfaction with the process and its outcomes. There is an established system for any disciplinary actions raised against a worker, led by an impartial department. Decisions are made based on their findings and recommendations. Worker disputed the findings. He told that trollies are kept in Toe closing department, GPS department's workers receive them and take them to Finishing department. If they needed trollies then they bring trollies from finishing department. He told that earlier they were handle 8 machines at that time they used to empty trollies themselves and bring back to department. After that they were given 10 machines and Incharge Mr. Usama told them now they will provide them trollies in department but they are not provided. Later they were given 12 machines so it's difficult for them to empty the trollies and bring back to department, sometimes trollies not available there so this resulted delay in work. He told that machines folds so much material and workers have to correct with hands and due to this their work gets so much delay. He said that if mechanic repair machines properly then machine will not fold the material. He acknowledged the warning letters but he believed that the third letter was unfair. Upon follow up with the factory - they reiterated the disciplinary actions and absenteeism of the worker, and he did not improve after the warning. About job description - they claim that they verbally brief workers at time of hiring. Conflicting statements, even though he factory had stronger evidence. The worker no longer works at the factory and based on the evidence, he will not be re-hired. | N/A | ||
| Primark Phase-II | 6577 | Ayesha Fabrics | sajid ali | 16-Jan-25 | Workers benefits | gratuity issues | 16 jan 2025 send the internal note to sarina | Escalated/Pending | Taha | 16 jan 2025 send the internal note to sarina | 16 jan 2025 waiting for sarina to reply | ||
| Target | 6434 | Interloop Denim | Iftahar Ahmed | 08-Jan-25 | Harassment/Physical Assault | supervisor abusive behaviour | 13 jan 2025 send the internal note to sarina | Solved | Taha | 13 jan 2025 send the internal note to sarina | 13 jan 2025 waiting for sarina to reply | ||
| Primark Phase-II | 6458 | Ambition Apparel | Mirza Aamir Mehmood | 11-Jan-25 | Workers benefits | social security card issue | 13 jan 2025 send the internal note to sarina | Solved | Taha | 13 jan 2025 send the internal note to sarina | 13 jan 2025 waiting for sarina to reply | ||
| Target | 6358 | Interloop Denim | Imran | 04-Jan-25 | Workers benefits | salary slip issues | 8 jan 2025 send the internal note to sarina | Solved | Taha | 8 jan 2025 send the internal note to sarina | 8 jan 2025 waiting for sarina to reply | ||
| Target | 6201 | Interloop Apparel | Anonymous worker | 01-Dec-24 | Harassment/Physical Assault | The worker from stitching department from Interloop Apparel first floor line 35 sent messages and told the following issue: She told that supervisor Mr. Asghar is very strict. He do not let them pray and his designation is not a supervisor he just wear the uniform of supervisor. Everyone afraid of him. HR department cooperate with workers and allows them to go to washroom and for pray because it is workers right but supervisor would not let them go. He also says them Assar prayer is allowed and Maghrib prayer is not. Many girls complaint in HR department and when production manager found out he said to girls take the complain back and only tell him what is the problem and production manager always takes supervisor Asghar 's side. | Helpline contacted factory for this case. Factory management call Mr. Asghar and inquired him about the issue and also asked him to not be rude with colleagues. They said that they didn't found any behavioral issues from Mr. Asghar but they still asked him to be careful next time. Since the worker has been unreachable, no further actions can be taken and the case is closed. | Solved | Alisha | Helpline contacted factory for this case. Factory management call Mr. Asghar and inquired him about the issue and also asked him to not be rude with colleagues. They said that they didn't found any behavioral issues from Mr. Asghar but they still asked him to be careful next time. Since the worker has been unreachable, no further actions can be taken and the case is closed. | N/A | ||
| Target | 6177 | Interloop Denim | Anonymous worker | 24-Nov-24 | Workers benefits | The worker sent messages from Interloop (didn't mention unit no) but he said Interloop Raiwind so maybe Interloop Denim and told that workers travel on factory transport by standing for almost 1 to 2 hours because they are not given seats in bus. | Worker unreachable, insufficient information to escalate. | Solved | Alisha | Worker unreachable, insufficient information to escalate. | N/A | ||
| Puma | 5978 | Masood Textile Mills | Worker (Safia Shakeela) | 11-Oct-24 | Unfair Termination/Employment Practices | The worker named Safia Shakeela having ID No. 410466 worked in Stitching department for past 8 years from Masood Textile Mills, called Hamary Awaz Helpline and told the following issue: She was a piece rate worker with a monthly fixed salary of 16,000 and separate piece rate earnings. She received her salary twice a month in cash from the cashier. Her total monthly salary was around 30-32 thousand. She was hired by the factory management, but did not sign a contract at the time of hiring. She fell ill on July 17 with a liver issue and was not able to attend work regularly. She would work at the factory almost twice a week and her supervisor was aware of her condition. She was being paid for the days she was working. On September 17, she discovered that her card had been stopped by the factory. When she called her supervisor, Mr. Bilal, he told her that her services were no longer needed and that he had hired a new worker to replace her. She claimed that she was not paid for one day of work in September and that her supervisor misbehaved and used abusive language when she asked about her salary. She was told to collect her one-day salary from the cashier. She said that her 8 years of gratuity had not been paid to her. She wants the factory to clear her dues, including her unpaid salary and gratuity. | 06 Nov,24: Case escalated to factory management. 20 Nov,24: Factory management responded that: In view of below identified grievance, we would like to share the followings: Query: The worker claims that she did not sign a contract when she was hired. Could you kindly confirm or deny this statement? If a contract was signed, could you please provide the agreement letter for our reference? Factory comments: As per company’s well-defined policy/SOP and in-placed practice HR recruitment ensure that the appointment letter must be signed by every employee at the time of hiring. (signed copy of the grievant is enclosed for your ready Ref). Query: She fell ill on July 17 with a liver issue and was not able to attend work regularly. She would work at the factory almost twice a week and her supervisor was aware of her condition. She was being paid for the days she was working. We would like to clarify the worker's current employment status and employment history. Could you please share her timesheet from September? We kindly ask that you ensure the worker is appropriately compensated with their final settlements, and to share any relevant documentation. Factory comments: Ms. Safia Shakeela joined us as on dated 28 July 2017 and the current status of the worker is inactive as she remained absent from work without intimation w.e.f. 04 September 2024 till to date (Time sheet for the M/O September 2024 is enclosed). She is our longstanding employee and we tried to contact with her but in vain as she neither contact with HR office nor with social security office for medical leaves during this period. AS she is in contact with your good self, so please ask her that she may continue her service if she wants. Furthermore, she may also visit HR office for any other query related to compensation and allied issues. | Solved | Alisha | Upon following up with worker she responded that factory management call her in factory and gave her 3 lakh Rupees. She said that her issue is resolved and she thanks Hamary Awaz team for helping her. Case is closed. | N/A | ||
| Puma | 6307 | Becon Impex ( Complex ) | Muhammad Akmal | 29-Dec-24 | Workers benefits | 2000 deduction from the salary | 6 jan 2025 send the internal note to sarina | Escalated/Pending | Alisha | 6 jan 2025 send the internal note to sarina | 6 jan 2025 waiting for sarina to reply | ||
| Target | 5880 | US Apparel & Textiles (Pvt.)Ltd. Unit# 2 & 5 | Worker (M. Awais) | 20-Sep-24 | Wages | The worker named M. Awais having ID No. 254201 worked in Stitching (Line 07) department for past 3 years (05 Nov 2021 to 18 July 2024) from US Apparel Unit 2, called Hamary Awaz Helpline and told the following issue: No contract The grievant claims he did not sign any contract at the time of hiring. Context • On 18 July 2024, workers were called to the time office and told by Mr. Khurram that the factory was downsizing and their services were no longer needed. Mr. Khurram took their resignations, stating that they would receive one month's salary and a bonus. • The factory management wrote the resignation letters, which the workers signed, stating that they were resigning due to personal reasons. • M. Awais received a payment of Rs 39,600 (July working days + 12 annual leaves payment) and was re-hired on 2 Sep 2024 with a new card number (10016184). He received a cheque for Rs 114,804 (3 years' gratuity payment) on 3 Sep 2024. • M. Awais discussed his pending dues (1 month notice period salary + bonus) with Mr. Akram, who promised to resolve the issue after speaking with seniors. • On 9 Sep 2024, Mr. Khalid (Manager) threatened to fire M. Awais, used abusive language (abuse to mother & sister), and demanded that he stop pursuing his pending dues. • M. Awais refused to sign a stamp paper stating that his dues were cleared, and his card was stopped on the same day. • M. Awais approached Mr. Zafar (HR) about his card issue and was told that it was stopped due to his demands for pending dues. • On 11 Sep 2024, M. Awais was told that his services were no longer needed and was asked to sign papers, but he refused. | Factory response: Mr. Muhammad Awais, employed as a Helper, joined us on November 5, 2021, under the terms outlined in his appointment letter (attached). On July 19, 2024, he submitted his resignation, which was duly approved by his HOD (see attached). Along with his resignation, he requested a waiver for his notice period, which management approved. His final settlement was processed, and all dues were cleared accordingly (Attached)k. After his resignation, Mr. Awais reapplied for an available position, which management approved on September 2, 2024, with a new employment agreement (attached). However, during his probation period, his performance did not meet the required standards, as observed by his supervisors, leading to a decision to terminate his employment during this period. On September 9, Mr. Khalid communicated his performance concerns, but Mr. Awais responded defensively and did not accept this feedback constructively. Mr. Awais’s grievance regarding his previous employment is without basis, as all dues were cleared at the time of his first departure and bonus working was in process for leavers. To complete the termination process, he was called to the HR department to receive his termination letter and fulfill the necessary documentation requirements. He was also informed that his bonus processing was underway and would be settled in the coming days. However, he refused to sign the required documents and responded aggressively toward the HR staff. US Apparel remains committed to settling all of Mr. Awais’s dues, including his bonus, as soon as through signing the necessary documentation from Mr. Awais that is mandatory as per company policy. Upon follow up, worker mentioned he went to the factory on Nov 22 to complete documentation process. Factory then transferred him 33,160 Rs for bonus in his account. he then said a few days of wages were pending and mentioned that factory will provide him a cheque soon. | Solved | Alisha | Note: the worker did not mention pending wages in the prior call and did not provide clarification. Since he received bonus, the case is closed. | N/A | ||
| Target | 6294 | Interloop Denim | Muhammad Khalid | 27-Dec-24 | Workers benefits | department change | 4 jan 2025 send the internal note to sarina | Solved | Taha | 4 jan 2025 send the internal note to sarina | 4 jan 2025 waiting for sarina to reply | ||
| Puma | 6354 | Becon Impex ( Complex ) | Mohsin | 04-Jan-25 | Workers benefits | gratuity +15 days payments | 4 jan 2025 send the internal note to sarina | Solved | Taha | 4 jan 2025 send the internal note to sarina | 4 jan 2025 waiting for sarina to reply | ||
| Puma | 6293 | Beacon Impex Pvt Ltd | Zubair | 27-Dec-24 | Workers benefits | want to change his department | 3 jan 2025 send the internal note to sarina | Solved | Taha | 3 jan 2025 send the internal note to sarina | 3 jan 2025 waiting for sarina to reply | ||
| Primark | 6323 | Soorty Enterprises Pvt Ltd Unit 10 (23424) | Mehmood qurashi | 01-Jan-25 | Exploitation | in charge behaviour is not good | 2 jan 2025 send the internal note to sarina | Solved | Taha | 2 jan 2025 send the internal note to sarina | 2 jan 2025 waiting for sarina to reply | ||
| Target | 6283 | Feroze1888 Mills Limited H23 | Muhammad Shafique | 25-Dec-24 | Workers benefits | one month advance salary | 1 jan 2025 send the internal note to sarina | Solved | Taha | 1 jan 2025 send the internal note to sarina | 1 jan 2025 waiting for sarina to reply | ||
| Independent Supplier | 6321 | MG Apparel | Samrana | 01-Jan-25 | Workers benefits | Now the worker wants one month advance salary + Gratuity and december salary | 1 jan 2025 send the internal note to sarina | Solved | Taha | 1 jan 2025 send the internal note to sarina | 1 jan 2025 waiting for sarina to reply | ||
| Puma | 6234 | Masood Textile Mills | 12-Dec-24 | Out of Scope | Solved | Taha | |||||||
| Out Of Scope | 6233 | Out of Scope | Worker (Farhad Hussain) | 12-Dec-24 | Wages | The worker named Farhad Hussain from Masood Textile Mills (MTM) Crescent Unit sent messages on Hamary Awaz Helpline and told the following issue: He told that factory did not pay them October and November salary yet. He requested that they should be given salaries because they have to pay house rent. | Baidarie team talked to factory management about MTM Crescent unit and they responded that MTM crescent unit is not onboard with Hamary Awaz Helpline. | Solved | Alisha | Helpline operator contacted worker and informed him that MTM Crescent unit is not in our domain so we can't help them. Worker is satisfied with the information provided and further have no query. | N/A | ||
| Puma | 6262 | Beacon Impex Pvt Ltd | Worker (M. Usman) | 19-Dec-24 | Wages | The worker named M. Usman having ID No. 730770 works in Stitching department as Pressman for past 8 months from Beacon Impex, called Hamary Awaz Helpline and told the following issue: Worker told that they receive salary in bank accounts and on 10 Dec all workers receive salary but he didn't receive, so he visit HR department and ask him why his salary not received. HR Mr. Nasir told him they wrote wrong bank account number of him that's why he not receive salary. HR told him that soon he will receive salary but he didn't receive yet. He told that his salary is 40,000 and now Mr. Nasir asking him to took 10,000 and let the matter go. Worker requested that he should be given his salary because he needed money. | 19 Dec,24: Baidarie team telephonically contacted factory management and shared the case details with them and asked them to resolve the issue. 20 Dec,24: Factory management responded that: Dear Madam The salary at our end has been transferred, and there is individual verification issue of this employee with the Bank Alflah. In HR presence, we have called the bank help line and resolved the issue and he will get his salary without any hindrance now. | Solved | Alisha | 21 Dec,24: Helpline operator contacted worker and asked him that his issue solved or not. He told that factory management solved his issue and he received his salary. He thanked Hamary Awaz team for helping him. Case is closed. | N/A | ||
| Primark | 6271 | Al Rahim Textile Industries (18523) | Latif Dino | 21-Dec-24 | Workers benefits | pending payments | 26 dec 2024 send the internal note to sarina | Solved | Taha | 26 dec 2024 send the internal note to sarina | 26 dec 2024 waiting for sarina to relpy | ||
| Independent Supplier | 6244 | MG Apparel | Ahmad | 16-Dec-24 | Exploitation | members behaviour is not good | 19 dec 2024 send the internal note to sarina | Solved | Taha | 19 dec 2024 send the internal note to sarina | 19 dec 2024 waiting for sarina to reply | ||
| Primark | 6074 | Al Karam Towel Industries Pvt Ltd | Worker (M. Awais) | 09-Nov-24 | Workers benefits | Anonymous worker from Al Karam Towel Industries called Hamary Awaz Helpline to report a concern about working conditions in the Yarn warehouse, where materials are stored in racks. The worker explains that the materials are kept in sacks that weigh around 50 kg each. Safety concerns and risks to workers: • There are 4 racks in the warehouse, and the higher racks require a lifter to place the sacks. • However, the factory management has not provided a lifter driver, forcing workers to operate the lifter themselves. • The worker has spoken to Incharge Mr. Shahid and HOD Mr. Adeel about this issue, but they have not taken action. • On 2 racks, workers are required to place the sacks manually, which poses a danger to them. The sacks can fall and hurt the workers. | Case was escalated on Nov 28. | Solved | Alisha | Upon follow up with the grievant on 16 December, they confirmed that factory had resolved the issue, they arranged designated lift drivers. Workers have no safety issues and are now working peacefully. They appreciate swift resolution from factory and helpline. The case is closed. | N/A | ||
| Primark | 6216 | Soorty Enterprises Pvt Ltd Unit 5&6 (25386) | Rehan | 05-Dec-24 | Working hours/OT | The management is not giving him the overtime payments | 16 dec 2024 send the internal note to sarina | Solved | Taha | 16 dec 2024 send the internal note to sarina | 16 dec 2024 waiting for sarina to reply | ||
| Independent Supplier | 6239 | MG Apparel | Sajjad Hassan | 13-Dec-24 | Working hours/OT | The worker name Sajjad Hassan from MG Apparel who wants to be anonymous called Hamary Awaz Helpline and discussed his issues : The worker is been working there for 1 year. The salary of the worker is 40,000 PKR The issue of the worker is The duty timings starts from 8:00 AM to 6:00 PM originally the off timings is 4:00PM but the management forced them to do two hours of overtime and the worker have no idea that the management give them overtime or not . The salary the worker got through bank account and the management did not provide the salary slip . In a month the Sundays is on the management is not giving the workers the holidays . | 16 dec 2024 send the internal note to sarina | Escalated/Pending | Taha | 16 dec 2024 send the internal note to sarina | 16 dec 2024 waiting for sarina to reply | ||
| Target | 6203 | Interloop Denim | Amjad Prince | 02-Dec-24 | Unfair Termination/Employment Practices | the worker was terminated unfairly | 16 dec 2024 send the internal note to sarina | Solved | Taha | 16 dec 2024 send the internal note to sarina | 16 dec 2024 waiting for sarina to reply | ||
| Independent Supplier | 6232 | MG Apparel | Worker (Faryal Zafar) | 10-Dec-24 | Workers benefits | The worker named Faryal Zafar having ID No. 521 works in Cutting department for past 3 years from MG Apparel, who wants to be anonymous sent messages and told the following issue: She said that she wants to know that MG Apparel provide loan to workers or not. I have discussed the issue with Ms. Hina and then she followed up with factory and following is the response from factory: (Yes. Loan policy is available. Minimum 1 year service required). | She said that she wants to know that MG Apparel provide loan to workers or not. I have discussed the issue with Ms. Hina and then she followed up with factory and following is the response from factory: (Yes. Loan policy is available. Minimum 1 year service required). | Solved | Alisha | Helpline team informed worker and asked her she can go to HR department and can apply for loan. Worker is satisfied with information provided and further have no query. Case is closed. | N/A | ||
| Target | 6207 | YTM-7 | Waseem Akhtar | 05-Dec-24 | Workers benefits | pending payments | 9 dec 2024 send the internal note to sarina | Escalated/Pending | Taha | 9 dec 2024 send the internal note to sarina | 9 dec 2024 waiting for sarina to reply | ||
| Target | 6222 | Interloop Denim | Muhammad Arsalan | 06-Dec-24 | Unfair Termination/Employment Practices | the worker was terminated unfairly due to fight | 9 dec 2024 send the internal note to sarina | Solved | Taha | 9 dec 2024 send the internal note to sarina | 9 dec 2024 send the internal note to sarina | ||
| Target | 6035 | Interloop Denim | Worker (Sadiq ur Rehman) | 29-Oct-24 | Workers benefits | Anonymous worker from Interloop Denim called Hamary Awaz Helpline and told the following issue: He told that he is working in night shift from (2 PM-10 PM) and he has transport issue. Factory transport facility is not provided to him in night shift and has to travel on local transport and he spend 500 rupees daily to reach factory. He submitted written application to HR (Help Desk) on 7 Oct for transport facility but they did not notice. After a week he visited HR department and he was told that they misplace the application and asked him to submit again. He again wrote and submit. He also requested to HOD Mr. Mudassar about his shift change but they did not cooperate and said that they will terminate him so he said that if they did not want to change his shift then they change his department in which he will be provided with transport facility. HOD responded that they will not change his shift and department. He has to work like this. He told that he went to his home and he took 4 days leave from Mr. Faisal (Supervisor) due to domestic problem but he was return to factory after 7 days leave due to strike and roads were block. So factory management issue him charge sheet and now he has to submit written statement but HOD is not signing on written statement. So I suggested him to went HR and to inform them about HOD behavior. He responded that he will visit HR and also talk to them about shift change issue then he will inform us that we can escalate his issue or not. | Worker has not contacted us again whether the case can be escalated or not. The case is closed. | Solved | Alisha | Worker has not contacted us again whether the case can be escalated or not. The case is closed. | N/A | ||
| Target | 6212 | YTM-7 | Wano Kholi | 04-Dec-24 | Unfair Termination/Employment Practices | the worker was terminated unfairly | 5 dec 2024 send the internal note to sarina | Solved | Taha | 5 dec 2024 send the internal note to sarina | 5 dec 2024 waiting for saria to reply | ||
| Primark | 6194 | Artistic Denim Mills Limited (25130) | Syed Farhan ali | 29-Nov-24 | Workers benefits | One month notice period issues | 29-nov-2024 send the internal note to sarina | Solved | Taha | 29-nov-2024 send the internal note to sarina | 29-nov-2024 waiting for sarina to reply | ||
| Out Of Scope | 6179 | Out of Scope | Unknown worker | 25-Nov-24 | Out of Scope | Worker sent message and told that he has issue in neighborhood and he wants help. | Helpline responded to the worker that it's factory workers helpline and if he has issue in neighborhood he can report to police station. | Solved | Taha | Worker is satisfied with information provided and further have no query. Case is closed. | N/A | ||
| Independent Supplier | 6166 | MG Apparel | Abeeha | 23-Nov-24 | Workers benefits | sundays is on | 27 nov 2024 send the internal note to sarina | Escalated/Pending | Taha | 27 nov 2024 send the internal note to sarina | 27 nov 2024 waiting for sarina to reply | ||
| Out Of Scope | 6139 | Out of Scope | Anonymous Worker | 22-Nov-24 | Out of Scope | The worker from Artistic Apparel (Did not trained them yet so out of scope) called Hamary Awaz Helpline and told the following issue: He told that he took helpline number from poster from somewhere and he reported issue that 6 months ago he left factory but factory did not cleared his dues yet. | Helpline responded to the worker as we didn't trained Artistic Apparel workers so we can't talk to factory management and advised worker to contact factory management for his pending dues or to report issue in Labor department. Worker is satisfied and further have no query | Solved | Alisha | Helpline responded to the worker as we didn't trained Artistic Apparel workers so we can't talk to factory management and advised worker to contact factory management for his pending dues or to report issue in Labor department. Worker is satisfied and further have no query | N/A | ||
| Independent Supplier | 6159 | MG Apparel | Hira | 22-Nov-24 | Exploitation | supervisor misbehave , sundays on | 25 nov 2024 send the internal note to sarina | Escalated/Pending | Taha | 25 nov 2024 send the internal note to sarina | 25 nov 2024 waiting for sarina to reply | ||
| Independent Supplier | 6164 | MG Apparel | Worker (Shameer) | 23-Nov-24 | Workers benefits | The worker named Shameer having ID No. 6363 works in Stitching department for past 7 months from MG Apparel, called Hamary Awaz Helpline and told the following issue: He told that his today his grandfather passed away, he went factory and requested for leave from Supervisor Ms. Aneesa and Line Incharge Mr. Mansoor but they did not listen to him and ask him to do work. Worker requested that he should be given leave so that he can attend his grandfather's funeral. | I have discussed the issue with Sir Arshid and he call HR Manager (Mr. Raza Baloch) of MG Apparel and he said that he will see the matter and approve worker's leave. Then I contacted back to worker and informed him that we spoke to the management. Also asked him to inform us whether his leave approved or not. | Solved | Alisha | Helpline contacted factory directly, HR Manager Mr. Raza Baloch and he said that he will see the matter and approve worker's leave. We then informed the worker and asked him to inform his if his leave has been approved or not. Two days later, we called him again to follow up, and the grievant confirmed that his leave had been approved and he was able to go home. The case is closed. | N/A | ||
| Target | 6094 | Artistic Milliners Pvt Ltd Unit-4 | Rehan Khan | 20-Nov-24 | Exploitation | The management is teasing him for no reason and want to change his department | 21 nov 2024 send the internal note to sarina | Escalated/Pending | Taha | 21 nov 2024 send the internal note to sarina | 21 nov 2024 waiting for sarina to reply | ||
| Puma | 5987 | Beacon Impex Pvt Ltd | Worker (Ali Raza) | 12-Oct-24 | Workers benefits | The worker named Ali Raza, CNIC number 33103-6575243-5, from MTM, called Hamary Awaz Helpline to inquire about employment status and factory card. Context and recruitment The worker claims that Supervisor Mr. Billa called him and offerred him work at MTM with a fixed salary of 39,090. He joined on 20 Sept 2024 as a machine operator in the stitching department. His hiring was done by supervisor not HR or Admin. He claims he did not sign a contract at time of hiring. Issue He has not yet received a factory ID card. He went to supervisor almost 3 to 4 times but he always responding that he will be given card soon. He told that he go factory and show his CNIC to guard and then he is given Gate pass and this way he enters in factory. | 1 Nov,24: Case escalated to factory management. | Solved | Alisha | 2 Nov,24: Factory responded that As per our hiring policy, on availability of vacancy or new approved vacancy, HR department calls relevant potential candidates (especially machine operators) and forward to Industrial Engineering (IE) department for skills assessment. If the applicant is evaluated and recommended for required skills, HR Department precedes his application for verification process of documents, allot him the factory ID code and then he is able to enter the factory for work. As per our thorough investigations, we could not verify any supervisor named as Mr. Billa in our factory. Furthermore no supervisor has any authority to recommend or hire anyone. Moreover it has also been examined from IE/HR hiring office/Security and even no any evidence of the visit of Mr. Ali Raza (CNIC 33103-6575243-5) has been found with us. Lastly we would suggest that Mr. Ali Raza (CNIC 33103-6575243-5) may be advised to contact our HR office if any further clarification is required. Helpline responded to factory: Thank you for the response. Upon recent follow up with the grievant, he mentioned that he had finally left the factory since he was not receiving his employee ID. Since the grievant no longer requires assistance and no further actions can be taken, we are closing this case. We recommend Beacon Impex to maintain close oversight on the workforce to ensure recruitment procedures are being followed, to ensure compliance and to mitigate any labour risks. Case is closed. | N/A | ||
| Target | 6117 | Artistic Milliners (Pvt) Ltd AM15 | Saba | 18-Nov-24 | Unfair Termination/Employment Practices | unfair termination | 19 nov 2024 send the internal note to sarina | Solved | Taha | 19 nov 2024 send the internal note to sarina | 19 nov 2024 waiting for sarina to reply . | ||
| Puma | 6104 | Beacon Impex Pvt Ltd | Muhammad Zia Ur Rehman | 15-Nov-24 | Unfair Termination/Employment Practices | unfair termination | 19 nov 2024 send the internal note to sarina | Solved | Taha | 19 nov 2024 send the internal note to sarina | 19 nov 2024 waiting for sarina to reply | ||
| Target | 6093 | Interloop Denim | faisal zulfiqar | 12-Nov-24 | Exploitation | DM uses bad language | 15 nov 2024 send the internal note to sarina | Solved | Taha | 15 nov 2024 send the internal note to sarina | 15 nov 2024 waiting for sarina to reply | ||
| Puma | 6036 | Awan Sports Sialkot | Syed Buland Ali | 29-Oct-24 | Workers benefits | gratuity issues | 29 oct 2024 send the internal note to sarina | Solved | Taha | 29 oct 2024 send the internal note to sarina | 29 oct 2024 waiting for sarina to reply | ||
| Target | 6025 | YTM-7 | Worker (Tariq Shah) | 23-Oct-24 | Wages | Anonymous worker from YTM-7 called Hamary Awaz Helpline and told the following issue: He told that he was piece rate worker and worked under contractor Mr. Moosa. He told that he went to his village and when he returned factory his card was stopped and his dues are pending from factory. I asked him when was his card stopped he told that beginning of 2022 his card stopped. | Helpline explained the worker that as he was terminated in 2022 before helpline was operational so this case is out of scope we can't help him to get his pending dues from factory. Refer him to Labour court where he can complaint about factory for his dues. Case is closed. | Solved | Alisha | Helpline explained the worker that as he was terminated in 2022 before helpline was operational so this case is out of scope we can't help him to get his pending dues from factory. Refer him to Labour court where he can complaint about factory for his dues. Case is closed. | N/A | ||
| Target | 5962 | Interloop Limited HD1 | Worker (M. Sajid) | 06-Oct-24 | Harassment/Physical Assault | The worker named M. Sajid having ID No. 201981 works in Toe Closing department for past 19 years from Interloop HD-1, called Hamary Awaz Helpline and told the following issue: He told that he was working in morning shift (6 AM to 2 PM) on 6 Oct (Sunday) DGM Mr. Rana Ilyas visited floor and he see that on floor some cartons and waste material placed there. He asked from worker why he not removed this material from here, worker told him that he will remove the things after quality checking process but he snatch his card from him, used bad language, misbehaved with him (I can question you, you can't question me. Get lost from here) and then submitted his card to Security officer Mr. Sajawal and sent worker out of department. He said that all workers of department were present there and everyone see the whole scenario. Worker told that Quality checkers were checking the cartons and he then had to shift the cartons and also remove the waste from there, but suddenly DGM came and misbehaved with him. Worker discussed the issue with Incharge Mr. Usman but he told him that DGM is senior so he can't do anything and asked worker to wrote apology letter but worker denied. He was not allowed to work after the incident and he wait at gate till 2 PM and then he went home. On 7 Oct (Monday) he went factory and he was asked to wait at gate and not allowed to went in department. At 10 AM worker sent to HR department and he was issued warning letter that he misbehaved with DGM and then worker submitted written statement what has happened at floor to HR Mr. Waqar. He did not wrote apology letter. After that he was given his card back and he sent to department. On 8 Oct he was again called in HR but he was on weekly rest so he did not went factory. He said that tomorrow he will went to HR and what will happen he will tell us then we can talk to factory about his issue. | After reporting issue on helpline worker said that first he will talk to management himself then we can escalate his case. | Solved | Alisha | Later worker contacted and told that his issue is resolved by factory management and he don't need help from helpline. Case is closed. | N/A | ||
| Puma | 6015,6452 | Beacon Impex Pvt Ltd | Zaman Sheir | 19-Oct-24 | Workers benefits | payments issues ( arrear and loan cutting issues ) | 25 oct 2024 send the internal note to sarina | Escalated/Pending | Taha | 25 oct 2024 send the internal note to sarina | 25 oct 2024 waiting for sarina to reply | ||
| Target | 6018 | US Apparel & Textiles (Pvt.)Ltd. Unit# 2 & 5 | Worker (Waleed Shahbaz) | 20-Oct-24 | Unfair Termination/Employment Practices | The worker named Waleed Shahbaz having ID No. 276635 worked in Sewing (Quality) department for 10 months from US Apparel Unit 5, sent messages and told the following issue: He told that factory management terminated him on 12 Jan, 2024 without any reason and he wants his job back. I have contacted him and asked him details about the issue but he said that now he got job on another place, but he still wants to get his previous job back. When I asked him about the details that why he was terminated and who terminated him, he said that he do not need any help from helpline. He is happy with his job. | Helpline Operator contacted worker and asked him details about the issue but he said that now he got job on another place, but he still wants to get his previous job back. | Solved | Alisha | Operator asked him about the details that why he was terminated and who terminated him, he said that he do not need any help from helpline. He is happy with his job. Case is closed. | N/A | ||
| Puma | 5992 | Masood Textile Mills | Mohammad Umair | 12-Oct-24 | Workers benefits | factory card and salary issue | 23 oct 2024 send the internal note to sarina | Solved | Taha | 23 oct 2024 send the internal note to sarina | 23 oct 2024 waiting for sarina to reply | ||
| Target | 5908 | YTM-7 | Worker (Sohail Irfan) | 25-Sep-24 | Wages | The worker named Sohail Irfan having ID No. 704545 worked in Stitching department as a machine operator for past 5 years from YTM-7, called Hamary Awaz Helpline and told the following issue: He told that when he start working in factory then there was no contract system, he was hired by factory management and he signed some papers at time of hiring but he do not has any copy and he worked for 2 years under company. After 2 years contract system began in factory and then he start working under Contractor Mr. Moosa and he worked for 3 years, after that he was transferred to YTM-3 in 2023 (he didn't remember exact month & date) and he worked there hardly for 2 months and factory management stopped his card. He went to HR department and asked about his card issue but they responded to him that his card auto left. Almost 3 months ago (Aug) he went factory and submit his resign to HR: Mr. Haroon and then HR told him that his dues will be cleared but they did not clear yet. He wants that his 5 years gratuity should be cleared by factory management. | Helpline team followed up with the factory, and mentioned pending dues had been settled, a cheque worth 138,462 was handed to him. They shared the voucher as evidence. | Solved | Alisha | The worker confirmed receipt of pending dues to the helpline, the case is closed. | N/A | ||
| Target | 5818 | Interloop Denim | Worker (Sidra Shahzadi) | 11-Sep-24 | Harassment/Physical Assault | The worker named Sidra Shehzadi having ID No. 276704 worked in Factory Dispensary as a Supervisor for 1.5 month (Probation period) from Interloop Denim, called Hamary Awaz Helpline and told the following issue: She told that she was single earner of her house and she was doing her work properly but factory management terminated her without any reason. She told that she was selected on merit and she was giving 100% to job, also she requested for her husband's job in factory to HR Mr. Ahsaan but Dr. Rukhshanda (DM), Mr. Zubair (HR), Mr. Ahmar put false accusations on her and fired her from job. She said that management did not investigate her matter and without investigation terminated her. She said that Dr. Rukhshanda put false accuse on her that she has affair with her colleague while worker told that her colleague do night duty, she has no link with him. Ms. Humaira (Guard) also involve in this matter and she given false statement that the worker has affair with colleague but factory management did not investigate because they are interested to hire their known person on her place. She asked management to check CCTV cameras and if she has any fault then she will left factory without saying anything but they did not listen to her. She told that on 23 Aug she received call from Mr. Faraz (HR) and she went there and he told her that the Dr. Rukhshanda not confirmed her and asked her to visit the Doctor to ask her that why she wants to terminate her. Worker went to Doctor but she did not listen to her and behave rudely with her. Then worker went to Mr. Zubair but he said to her that he will not listen anything and asked her to get out otherwise he will push her and said to Ms. Quba to inform worker to not come factory from tomorrow. Then worker went to Plant head (did not know name) and told him the whole issue and he listened her carefully and call Mr. Zubair and asked him to adjust the female on her position. He asked her to meet Mr. Zubair again and she went to meet him but again he misbehaved with her and call Guard Mr. Ashraf and then guard push her from arm and kicked her out of factory. She said that Mr. Zubair instructed guard to not enter her again in factory and not to allow her to meet plant head again. She again went to factory on 5 Sep to collect her pending dues but she was not allowed to enter in factory and guard Mr. Ashraf misbehaved with her a lot and snatch card from her hand. Then on 11 Sep she went again factory for pending dues and they gave her cheque and get sign from her on paper at gate and sent her back. They did not allow her to enter factory. She said that she listened herself that Mr. Zubair asked Mr. Salman (Welfare Officer) to made a fake case against her so that if she report to anyone, they will have proof to show them that she is characterless female that's why they terminated her. She said that if factory management is right then they should investigate her issue. | Baidarie team talked to Mr. Zubair about this issue and he told that they were not satisfied with her performance and she was also in probation period so they just simply terminated her. The story worker shared is self fabricated and there is nothing true in it. | Solved | Alisha | Helpline tried to contact worker to inform her about factory response but she remains unreachable. Case is closed. | N/A | ||
| Puma | 6008 | Beacon Impex Pvt Ltd | shazad | 14-Oct-24 | Workers benefits | payments issues | 21 oct 2024 send the internal note to sarina | Solved | Taha | 21 oct 2024 send the internal note to sarina | 21 oct 2024 waiting for sarina to reply | ||
| Kik | 5416 | Saad Textiles | Worker (Umar Farooq) | 20-Jul-24 | Wages | An anonymous worker from Saad Textiles contacted the Helpline to report salary below minimum wage. According to the grievant, he worked for 3 months under contractor Mr. Yaseen. The grievant claims that newly hired workers receive 23,000 PKR and workers who have been employed longer receive 25,000 PKR. Th grievant claims that management (unknown identities) told them that if anyone asks them about salary, they must say they are given 34,000 PKR. Overtime compensation According to the grievant, the overtime rate per hour is 85 Rs, which is below overtime compensation legislation and contributes to a salary below new minimum wage requirements. | Factory response: The fact of the matter is that Saad Textile Mills (Pvt) Ltd has paid a minimum wage is Rs. 32,000/- which is as per the law of the land and complainant # 5609 has confirmed the same to receive 32,000 as minimum wage. Factory provided payslips and contracts as evidence. No discrepancies are noticed. The fact of the matter is that “Saad Textile Mills compensate overtime as per law of the land if any” Regarding the contractor, the factory mentioned that there is no contractual work in Saad Textile. Our daily attendance is recorded in the system and payroll is generated through the system as per the law of the land. Our management has decided to start the digital payment process as early as possible to cater to these false complaints. | Solved | Alisha | Upon follow up with the grievant, he said that after complaining on helpline, he went to contractor Mr. Yaseen and told him that he complaint on helpline and asked him to clear his dues. He responded that go and receive dues from those whom he complained. He said that then after 4 to 5 days contractor sent his salary in his account which was 8,700. He said that contractor hired him and he signed no contract at time of hiring. Since the grievant is no longer working at the factory and no further actions can be taken for this particular grievance, the case is closed. Since similar concerns have been raised in various cases regarding low overtime wages, salaries below minimum wage, no contracts (#5386, #5609, #5815) - main ticket for communication is now #5815. Questions are raised regarding authenticity of records. | N/A | ||
| Puma | 5098 | Ali Trading Sialkot | Anonymous worker | 08-Jun-24 | Working hours/OT | The worker sent messages and said that he will not disclose the identity and he also did not told factory name and he reported the issue that management behavior is not good with workers and they are forced to do overtime and if workers refuse then they are threatened to termination. He is asking for help. | Worker said that he is working in Ali Trading factory CPI department but he said that factory management solved their issue of forced overtime. Management said to the workers that only those workers can do overtime who willingly wants to do overtime, management will never force any worker for overtime. He said that as now issue is resolved so he wants to withdraw complaint. In future if there will be any issue he will definitely call on Hamary Awaz helpline and will report the issue. Note: similar issues have been raised at Ali Trading regarding overtime (#5086 - same department, #4549, #4980) | Solved | Alisha | Worker said that he is working in Ali Trading factory CPI department but he said that factory management solved their issue of forced overtime. Management said to the workers that only those workers can do overtime who willingly wants to do overtime, management will never force any worker for overtime. He said that as now issue is resolved so he wants to withdraw complaint. In future if there will be any issue he will definitely call on Hamary Awaz helpline and will report the issue. Note: similar issues have been raised at Ali Trading regarding overtime (#5086 - same department, #4549, #4980) | N/A | ||
| Primark | 6009 | Artistic Denim Mills Limited (25130) | Jameel | 15-Oct-24 | Workers benefits | late salaries issue | 16 oct 2024 send the internal note to sarina | Solved | Taha | 16 oct 2024 send the internal note to sarina | 16 oct 2024 waiting for sarina to reply | ||
| Target | 5933 | YTM-2 | Syed Hussain Shah | 01-Oct-24 | Workers benefits | overtime payments | 15 oct 2024 send the internal note to sarina | Solved | Taha | 15 oct 2024 send the internal note to sarina | 15 oct 2024 waiting for sarina to reply | ||
| Target | 5967 | Interloop Limited HD5 | Muhammad Wasim Akhram | 25-Nov-24 | Workers benefits | change his department | 9 sep 2024 send the internal note to sarina | Solved | Taha | 9 sep 2024 send the internal note to sarina | 9 sep 2024 waiting for sarina to reply | ||
| Kik | 5948 | Chandna Corporation | israr | 04-Oct-24 | Workers benefits | payments issues | 8 oct 2024 send the internal note to sarina | Escalated/Pending | Taha | 8 oct 2024 send the internal note to sarina | 8 oct 2024 waiting for sarina to reply | ||
| Out Of Scope | 5929 | Out of Scope | Noor Nawab | 29-Sep-24 | Out of Scope | The worker named Noor Nawab from Gul Ahmad Textile, sent messages and told the following issue: He told that he worked in Gul Ahmad textile for 4 years and 8 months ago they were taken resign and sent to Ideas factory and now factory pressurizing them to again for resign. I sent him voice note and informed him that it's out of scope factory so we can't help him in this matter. Also asked him who gave him helpline number but no response from him. | Helpline informed grievant that it's out of scope factory so we can't help him in this matter. Also asked him who gave him helpline number but no response from him. Case is closed. | Solved | Alisha | Helpline informed grievant that it's out of scope factory so we can't help him in this matter. Also asked him who gave him helpline number but no response from him. Case is closed. | N/A | ||
| Target | 5946 | Interloop Denim | Amjad Prince | 04-Oct-24 | Unfair Termination/Employment Practices | need his job back | 7 sep 2024 send the internal note to sarina | Solved | Taha | 7 sep 2024 send the internal note to sarina | 7 sep 2024 waiting for sarina to reply | ||
| Kik | 5955 | Chandna Corporation | Ghulam Mustafa | 04-Oct-24 | Workers benefits | payment issue | 5 oct 2024 send the internal note to sarina | Escalated/Pending | Taha | 5 oct 2024 send the internal note to sarina | 5 oct 2024 waiting for sarina to reply | ||
| Kik | 5952 | Chandna Corporation | SHana iqbal | 04-Oct-24 | Workers benefits | payments from the factory management | 5 oct 2024 send the internal note to sarina | Escalated/Pending | Taha | 5 oct 2024 send the internal note to sarina | 5 oct 2024 waiting for sarina to reply | ||
| Puma | 5237 | Becon Impex ( Complex ) | Worker (Nasir Ali) | 03-Jul-24 | Unfair Termination/Employment Practices | An anonymous worker, on behalf of other workers from the Elastic department at Beacon Impex contacted the Helpline to inquire about the following concern: According to the grievant, HR Manager Mr. Waseem and DGM Mr. Naeem deactivated the factory cards of almost 17 workers of Elastic department without any reason. The workers went to HR department but did not receive any clear answers. Workers' cards are showing active on the system but their cards are not being in/out. The grievant claims that they did not get any notice periods, no termination letters, no resignations, their cards are simply deactivated. | Since a similar report was received, this case was escalated with #5238. Factory management responded: Sorry for delayed reply as last email in response remained undelivered and we could not take the notice. Brief reply is as under, Total eight employees have been transferred to the other division but 05 employees adjusted and working without any issue, remaining 03 are in our contact but still not coming and they have also been communicated in meeting that about their transfer and continuation of job in other division but still they are not coming. Furthermore, if the grievant are in your contact, please advise them to resume their duty accordingly. | Solved | Alisha | Worker remains unreachable. Case is closed. | N/A | ||
| Primark | 5866 | Crown Textile (25151) | Anonymous worker | 17-Sep-24 | Wages | The worker named Muhammad Naveed working in Crown Textile for past 1 year, sent messages and he is asking that when they will be given 37,000 salary (new legal minimum wage). | Ms. Hina followed up with factory and they responded that in Sindh notification of 37,000 is not issued yet, so when will be notification issued they will pay 37,000 salary and arrears to workers. | Solved | Alisha | Informed worker that when will be notification issued they will be paid 37,000 salary and arrears. Worker is satisfied and have further no query. Case is closed. | N/A | ||
| Primark | 5924 | Artistic Denim Mills Limited (25130) | Haider Ali | 27-Sep-24 | Workers benefits | gratuity issues the management is not giving him | 30 sep 2024 send the internal note to sarina | Solved | Taha | 30 sep 2024 send the internal note to sarina | 30 sep 2024 waiting for sarina to reply | ||
| Puma | 5919 | Beacon Impex Pvt Ltd | Muhammad Amir | 26-Sep-24 | Workers benefits | gratuity issues | 28 sep 2024 send the internal note to sarina | Solved | Taha | 28 sep 2024 send the internal note to sarina | 28 sep 2024 waiting for sarina to reply | ||
| Puma | 5909 | Masood Textile Mills | Zohaib Hussain Shah | 25-Sep-24 | Workers benefits | salary issues | 25 sep 2024 send the internal note to sarina | Solved | Taha | 25 sep 2024 send the internal note to sarina | 25 sep 2024 waiting for sarina ot reply | ||
| Target | 5888 | Interloop Denim | Muhammad Khalid | 21-Sep-24 | Workers benefits | transport issue and charge sheet issue | 25 sep 2024 send the internal note to sarina | Solved | Taha | 25 sep 2024 send the internal note to sarina | 25 sep 2024 waiting for sarina to rpely | ||
| Primark | 5903 | Artistic Denim Mills Limited (25130) | Amir Irshad Ali | 23-Sep-24 | Workers benefits | gratuity issues | 24 sep 2024 send the internal note to sarina | Solved | Taha | 24 sep 2024 send the internal note to sarina | 24 sep 2024 waiting for sarina to reply | ||
| Puma | 5688 | Ali Trading Sialkot | Anonymous worker | 24-Aug-24 | Workers benefits | The worker from Ali Trading sent messages and told the following issue: He told that he is working from last 3 years but still factory not considered him permanent employee also factory not allow him for leave. | Helpline tried to contact worker many times to ask him details about the issue but he remains unreachable. Case is closed. | Solved | Alisha | Helpline tried to contact worker many times to ask him details about the issue but he remains unreachable. Case is closed. | N/A | ||
| Target | 5608 | Interloop Denim | Worker (Shafique) | 10-Aug-24 | Harassment/Physical Assault | The worker named M. Shafique having ID No. 257889 works in Stitching department for past 2.5 years from Interloop Denim, sent messages and told the following issue: He told that his duty timing is 3 PM to 12 AM. On 8 August he was working and his senior misbehaved with him and A.M Mr. Saqib also aware of whole story and he requested A.M to stop his senior for misbehaving with him. He went factory on 9 Aug but his card was stopped and he was issued a charge sheet. He said that he went to HR but no action. He said that senior continuously teasing him. He complaints to HR about senior behavior many times but no action. | Helpline tried to contact worker many times to ask him details about the issue but he remains unreachable. Case is closed. | Solved | Alisha | Helpline tried to contact worker many times to ask him details about the issue but he remains unreachable. Case is closed. | N/A | ||
| Kik | 3996 | Chandna Corporation | Worker (Asif Haneef) | 26-Feb-24 | Unfair Termination/Employment Practices | The worker named Asif Haneef having ID No. 123 worked as afrom Chandna Corporation, called Hamary Awaz Helpline and told the following issue: Context The worker worked as a Compliance Manager for 1 year (from 5 Feb,2023 to 15 Feb, 2024). He was terminated on 15 February. The worker explains that his salary was 90,000 PKR. The worker shared his clearance certificate with the Helpline, which states notice pay being received (90,000 PKR). Issue According to the worker, he has not received his salary for the 15 days he worked in February, nor his leave encashment. He also did not receive gratuity. | Case escalated to factory management: Factory responded that his joining date was 1 April 2023 and ended in January. please note that there is no balance in leaves as he has availed whatsoever leaves were due during his period of employment however annual leaves encashment is settled on financial year from July to June which is not due in this regard and therefore not applicable in this case. Furthermore, please note that annual leaves applies on those employees who complete their one year period while his employment duration is ten months which doesn’t applied in this case. same for gratuity - he worked less than 12 months they paid him his January salary as shown in attached bank payment voucher factory also said that he did not submit neither the official laptop and related very important compliance data and files. | Solved | Alisha | The worker kept insisting that he did work at the factory in February. He shared a screenshot of emails received / sent, and later mentioned that he was working at "Baari Textiles". To clarify what Baari Textiles stands for, we contacted the factory for clarificatino. They responded that the whole management of Chandna was working in Baari Textile before joining Chandna Corporation. Due to some reasons Baari Textile closed. Now Baari Textile again opened so there are some tasks pending in that factory that's why Mr. Mehtaab Alam sent some workers in Baari textile for complete the pending tasks. But worker did not go factory and he remained absent from job. The worker had no further evidence to support his claim, the case is closed. | N/A | ||
| Kik | 5870 | Saad Textiles | kashif ( Saad Textile) | 18-Sep-24 | Workers benefits | remaining payments | 18 sep 2024 send the internal note to sarina | Solved | Taha | 18 sep 2024 send the internal note to sarina | 18 sep 2024 waiting for sarina to reply | ||
| Target | 5875 | YTM-7 | Azad Khan | 18-Sep-24 | Unfair Termination/Employment Practices | the worker was terminated | 18 sep 2024 send the internal note to sarina | Solved | Taha | 18 sep 2024 send the internal note to sarina | 18 sep 2024 waiting for saria to reply | ||
| Puma | 5877 | Beacon Impex Pvt Ltd | Naveed Rashid | 18-Sep-24 | Workers benefits | gratuity issues | 18 sep 2024 send the internal note to sarina | Solved | Taha | 18 sep 2024 send the internal note to sarina | 18 sep 2024 waiting for sarina to reply | ||
| Target | 5849 | Interloop Denim | Muhammad kashif | 13-Sep-24 | Harassment/Physical Assault | verbal abuse | 14 sep 2024 send the internal note to sarina | Solved | Taha | 14 sep 2024 send the internal note to sarina | 14 sep 2024 waiting for sarina to reply | ||
| Out Of Scope | 5853 | Out of Scope | test ticket | 14-Sep-24 | Out of Scope | test ticket | 14 sep 2024 send the internal note to sarina | Solved | Taha | 14 sep 2024 send the internal note to sarina | 14 sep 2024 waiting for sarina to reply | ||
| Out Of Scope | 5855 | Out of Scope | test ticket | 14-Sep-24 | Out of Scope | test ticket | 14 sep 2024 send the internal note to sarina | Solved | Taha | 14 sep 2024 send the internal note to sarina | 14 sep 2024 waiting for sarina to reply | ||
| Primark | 5848 | Interloop Limited HD3 | the worker did not revel his name | 13-Sep-24 | Out of Scope | out of scope | 13 sep 2024 send the internal note | Solved | Taha | 13 sep 2024 send the internal note | 13 sep 2024 waitng for sarina to reply | ||
| Out Of Scope | 5842 | Out of Scope | out of scope | 13-Sep-24 | Out of Scope | the worker did not respond | 13 sep 2024 send the internal note to sarina | Solved | Taha | 13 sep 2024 send the internal note to sarina | 13 sep 2024 waiting for sarina to rpely | ||
| Target | 5845 | Interloop Limited HD5 | Worker (Adil Mehran) | 13-Sep-24 | Harassment/Physical Assault | The worker named Adil Mehran having ID No. 234126 works in Finishing Vs-1 department as a Jr. Supervisor for past 1.5 years from Interloop HD-5, called Hamary Awaz Helpline to report Mr. Umair's behaviour. • All workers complete their targets on time, but Supervisor Mr. Umair questions why the worker always allows workers to use the washroom when they ask. • The worker responds that they complete their targets and there is no reason to restrict their access to the washroom. • The worker requests that Supervisor Mr. Umair's behavior be improved, as he is rude with all workers in the department, and no one speaks up. | 13 Sep,24: Worker told that on 4 Sep,24 Supervisor Ahmad Sher misbehaved with him and use abusive language with him without any reason. He gave written application to HR against supervisor behavior which I also attached translated document for your review but HR took no action against him. He told that supervisor use abusive language with all workers and he use his authority in wrong way and DM Mr. Ajmal facilitate him a lot. He said that he shouted on him and then his headache started and he has to take medicine. He said that Mr. Shafique call him and asked him to visit HR and then worker told them whole situation and requested to change the department or shift but no action. Now worker requested to change the department or shift so that he can work peacefully. 11 Oct,24: Helpline contacted worker and he said that now HR changed his shift and his supervisor also changed so no more abusive behavior issue. He said if he faced same issue in future he will contact us. For now there is no need to escalate his case. 24 Oct,24: Helpline again contacted worker and asked him again about supervisor behavior, he told that all workers complete their targets timely but supervisor Mr. Umair asked him that why he always allowed to workers to go to washroom whenever workers asked. He responded to him that they complete their targets and their is no reason to stop them to go to washroom. He said that supervisor tease all the workers of department but no one speaks. He requested that supervisor's behavior should be improved. 21 Nov,24: Helpline contacted worker and asked him about updates of issue, he told that his senior were teasing him so again he reported issue to HR about senior's behavior and now HR changed his department. Now from tomorrow he will start working in Knitting department. He said that Mr. Umair's behavior with him was so rude, he behaves rudely without any reason with him that he did not complete his work while worker said that he was giving full production. He told that he was Jr. Supervisor and when workers ask permission from him to go to washroom he allowed them, then Mr. Umair start shouting on him that why he allowed workers to go washroom and ask him why their work is not complete. He said that all workers complete their task timely but Mr. Umair have always issue with them. I have asked him to get other workers to contact the helpline if they face similar issues but he said that workers afraid of retaliation that's why they did not call on helpline. I said if workers did not call us then it's not possible to solve the issue because his department also changed so we need other workers statements to escalate the issue. He said that he will convince other workers to report issue on helpline. | Solved | Alisha | But other workers not contacted helpline and this worker is also satisfied with his department change. So case is closed. | N/A | ||
| Out Of Scope | 5839 | Out of Scope | out of scope | 12-Sep-24 | Out of Scope | out of scope | 12 sep 2024 send the internal note to sarina | Solved | Taha | 12 sep 2024 send the internal note to sarina | 12 sep 2024 waiting for sarina to reply | ||
| Out Of Scope | 5838 | Out of Scope | the worker wanted to get information | 12-Sep-24 | Out of Scope | the worker wanted to get information about the helpline | 12 sep 2024 send the internal note to sarina | Solved | Taha | 12 sep 2024 send the internal note to sarina | 12 sep 2024 waiting for sarina to reply | ||
| Out Of Scope | 5830 | Out of Scope | anonymous | 11-Sep-24 | Out of Scope | anonymous | 12 sep 2024 send the internal note to sarina | Solved | Taha | 12 sep 2024 send the internal note to sarina | 12 sep 2024 waiting for sarina to reply | ||
| Out Of Scope | 5831 | Out of Scope | out of scope | 12-Sep-24 | Out of Scope | The worker did not respond | 12 sep 2024 send the internal note to sarina | Solved | Taha | 12 sep 2024 send the internal note to sarina | 12 sep 2024 waiting for sarina to reply | ||
| Puma | 5826 | Ali Trading Sialkot | Shazad | 11-Sep-24 | Workers benefits | minimum wage should be increase | 11 sep 2024 send the internal note to sarina | Solved | Taha | 11 sep 2024 send the internal note to sarina | 11 sep 2024 waiting for saria to reply | ||
| Out Of Scope | 5824 | Out of Scope | anonymous | 11-Sep-24 | Out of Scope | out of scope | 11 sep 2024 send the internal note to sarina | Solved | Taha | 11 sep 2024 send the internal note to sarina | 11 sep 2024 waiting for sarina to reply | ||
| Kik | 5820 | Fazal Industries | Muhammad Nawaz | 11-Sep-24 | Workers benefits | pending dues | 11 sep 2024 send the internal note to sarina | Solved | Taha | 11 sep 2024 send the internal note to sarina | 11 sep 2024 waiting for sarina to reply | ||
| Puma | 5494 | Beacon Impex Pvt Ltd | Muhammad Rizwan | 29-Jul-24 | Workers benefits | salary issues | 10 sep 2024 send the internal note to sarina | Solved | Taha | 10 sep 2024 send the internal note to sarina | 10 sep 2024 waiting for sarina to reply | ||
| Primark | 5415 | Artistic Denim Mills Limited (25130) | Abdul Mursaleen | 19-Jul-24 | Workers benefits | gratuity issues | 10 sep 2024 send the internal note to sarina | Solved | Taha | 10 sep 2024 send the internal note to sarina | 10 sep 2024 waiting for sarina to reply | ||
| Out Of Scope | 5812 | Out of Scope | anonymous | 10-Sep-24 | Out of Scope | out of scope | 10 sep 2024 send the internal note to sarina | Solved | Taha | 10 sep 2024 send the internal note to sarina | 10 sep 2024 waiting for sarina to reply | ||
| Target | 5771 | US Apparel & Textiles (Pvt.)Ltd. Unit# 2 & 5 | Shabaz Masi | 03-Sep-24 | Workers benefits | supervisor rude behaviour and overtime issue | 9 sep 2024 send the internal note to sarina | Solved | Taha | 9 sep 2024 send the internal note to sarina | 9 sep 2024 waiting for sarian to reply | ||
| Primark | 5807 | Interloop Limited HD2&4 | rizwan iqbal | 17-Aug-24 | Workers benefits | transport issues | 7 sep 2024 send the internal note to sarina | Solved | Taha | 7 sep 2024 send the internal note to sarina | 7 sep 2024 waiting for sarina to reply | ||
| Out Of Scope | 5806 | Out of Scope | anonymous | 07-Sep-24 | Out of Scope | out of scope | 7 sep 2024 send the internal note to sarina | Solved | Taha | 7 sep 2024 send the internal note to sarina | 7 sep 2024 waiting for sarina to reply | ||
| Target | 5799 | Interloop Limited HD2&4 | Worker (Asmat) | 06-Sep-24 | Workers benefits | The worker named Asmat having ID No. 255635 works in Knitting-1 department for past 3 years from Interloop HD-2, who wants to be anonymous called Hamary Awaz Helpline and told the following issue: She told that 13 workers of Knitting-1 department gave written application to MR: Ms. Arshia against her that she misbehaved with all workers. While she told that she did not misbehave with anyone, her co-worker Mr. Muzammal asked her to befriend with him. She refused for friendship that's why he gave application against her. She also told that her co-worker Mr. Shafique (Mechanic) used her mobile phone without her permission to call his friend so she asked him why he used his mobile, after that he gave application to MR against her that she misbehaved with him. Worker told that she also submit application to MR that his co-worker used her mobile but MR took no action. She showed some proofs to MR against co-workers (also she shared some recordings with helpline but not clear voices) but MR issued her warning letter and changed her department and now she is working in Knitting-3 department but she did not want to work there. She wants to change her department. She submit apology letter against Warning letter to MR also. She said that she is collecting more proofs against co-workers so she requested to not escalate her case. She will give us permission then we can escalate her case. Now we are waiting for her consent to escalate her case. | The worker did not contact the helpline to confirm she needed our assistance. However, based on her employment history, it would be difficult to act. | Solved | Alisha | The worker did not contact the helpline to confirm she needed our assistance. However, based on her employment history, it would be difficult to act. | N/A | ||
| Target | 5793 | YTM-7 | Raab Nawaz | 05-Sep-24 | Workers benefits | gratuity issues | 5 sep 2024 send the internal note to sarina | Solved | Taha | 5 sep 2024 send the internal note to sarina | 5 sep 2024 waiting for sarina to reply | ||
| Primark | 5790 | Artistic Denim Mills Limited (25130) | Muhammad arslan | 04-Sep-24 | Workers benefits | pending payments | 5 sep 2024 send the internal note to sarina | Solved | Taha | 5 sep 2024 send the internal note to sarina | 5 sep 2024 waiting for sarina to reply | ||
| Target | 5693 | Interloop Apparel | Worker (Noman Ali) | 25-Aug-24 | Unfair Termination/Employment Practices | The worker named Noman Ali having ID No. 275845 worked in Cutting department for past 3 months (Probation Period) from Interloop Apparel, called Hamary Awaz Helpline and told the following issue: He told that factory management took forcefully resign from him that he is resigning from factory due to personal issues and threatened him that if he will not resign then he will be terminated. He said that factory told him the reason of termination was low performance while worker said that he was doing his work properly but still factory terminated him. He said that they forced him to resign while he did not want to resign. He requested helpline to ask factory why they force their workers to resign. | The case was escalated on 5 sep 2024. . 3 cases were escalated under #5693 (#5657, #5613, #5693). On 14 Sept, factory response: Please note we aren’t used to get forced resign across the company. We would like to request you please share if any specific case has been reported for our investigation. Further; as for as concern about below mentioned three ex-employees complaint; It is hereby informed you that as per employment guidelines and SOP, employer have right to assess the performance of any individual during the probation period (90 Days) and can give exit if not perform satisfactory. So, the complainant have been terminated not resigned and paid their final settlement as per law. There was total 19 employees who were given exit during the mentioned days and all were under probation period and couldn’t qualify the successful probation period. We followed up with the factory regarding the allegations on forced resignations and also asked the factory to share termination letters of some of the 19 workers involved. The factory then responded: As explained earlier; we don’t go into forced resignation in any case however; in case of termination we accept resignation upon request of individual just to save his post-employment perks on humanitarian ground. We as organization are committed to maintain high level of ethical standards and adherence to Labour Laws and Company SOPs. We would like to clarify that the employees who were terminated during their probation period were let go due to NOT CONFIRMATION. Each employee received their final settlement dues in accordance with legal requirements. Factory shared termination letters. We emphasised with the factory to address the allegations of forced resignations: Based on the number of allegations received regarding coerced resignations, we recommend that Interloop conduct refresher sessions for all supervisors, managers, and HR to ensure that resignation and termination procedures are being followed and that instances of forced resignations are prevented. We suggest that disciplinary actions be taken against anyone found responsible for such incidents. | Solved | Alisha | Since the workers were unreachable and we could not verify nor gather additional statements, the cases are closed (#5657, #5613, #5693). | N/A | ||
| Target | 5613 | Interloop Apparel | Worker (Abdul Rauf) | 12-Aug-24 | Unfair Termination/Employment Practices | The worker named Abdul Rauf having ID No. 275623 worked in Cutting department for past 3 months (From 10 May to 9 Aug, Probation Period) from Interloop Apparel, called Hamary Awaz Helpline and told the following issue: He told that with the reference of Assistant Manager Mr. Irfan almost 27 workers were hired in the factory. Due to some issue Mr. Irfan terminated and factory also terminate all the workers who was hired with the reference of him. He told that Mr. Gohar (Manager) terminated Mr. Irfan, worker don't know anything about the issue. He told that on 9 Aug they were called in HR department and forced to sign on resignation letter. Workers were threatened by HR (Mr. Bahawal and Mr. Ghulam Sarwar) that if they will not sign the resignation then they will be terminated. He told that HR written the resignation and workers only signed the paper. He said that factory cleared his dues. But worker still wants to do job in factory because he said that factory terminated them without any reason. | The case was escalated on 5 sep 2024. . 3 cases were escalated under #5693 (#5657, #5613, #5693). On 14 Sept, factory response: Please note we aren’t used to get forced resign across the company. We would like to request you please share if any specific case has been reported for our investigation. Further; as for as concern about below mentioned three ex-employees complaint; It is hereby informed you that as per employment guidelines and SOP, employer have right to assess the performance of any individual during the probation period (90 Days) and can give exit if not perform satisfactory. So, the complainant have been terminated not resigned and paid their final settlement as per law. There was total 19 employees who were given exit during the mentioned days and all were under probation period and couldn’t qualify the successful probation period. We followed up with the factory regarding the allegations on forced resignations and also asked the factory to share termination letters of some of the 19 workers involved. The factory then responded: As explained earlier; we don’t go into forced resignation in any case however; in case of termination we accept resignation upon request of individual just to save his post-employment perks on humanitarian ground. We as organization are committed to maintain high level of ethical standards and adherence to Labour Laws and Company SOPs. We would like to clarify that the employees who were terminated during their probation period were let go due to NOT CONFIRMATION. Each employee received their final settlement dues in accordance with legal requirements. Factory shared termination letters. We emphasised with the factory to address the allegations of forced resignations: Based on the number of allegations received regarding coerced resignations, we recommend that Interloop conduct refresher sessions for all supervisors, managers, and HR to ensure that resignation and termination procedures are being followed and that instances of forced resignations are prevented. We suggest that disciplinary actions be taken against anyone found responsible for such incidents. | Solved | Alisha | Since the workers were unreachable and we could not verify nor gather additional statements, the cases are closed (#5657, #5613, #5693). | N/A | ||
| Primark | 5531 | Al Karam Towel Industries Pvt Ltd | Worker (Ayesha Bibi) | 01-Aug-24 | Health & Hygiene | The worker named Ayesha Bibi having ID No. 1039294 works in AK-5 (Stitching department) for past 1 year from Al Karam Towel Industries, who wants to anonymous called Hamary Awaz Helpline and told the following issue: She said that their rest room is too small and 25 to 30 Females go for rest and prayer at that room. Due to small size of rest room they can't properly pray and rest in that room. Also they are facing heat problem due to small size of room. She said that they talked to Supervisor Mr. Amir on 20 July about this issue and he told them that he will work on this and their rest room will be changed but still no action. So she requested that their rest room should be changed so that females easily pray and rest during rest time. | Factory response: We are pleased to inform you that we have arranged a new rest room for female employees/workers. The size of the room has been increased to better accommodate the current occupancy levels, ensuring a more comfortable and convenient experience for everyone. | Solved | Alisha | Upon follow up with the grievant, she confirmed resolution of the issue. The worker is satisfied with the actions taken, the case is closed. | N/A | ||
| Target | 5530 | Feroze1888 Mills Limited H23 | Worker (Veersi) | 01-Aug-24 | Unfair Termination/Employment Practices | The worker named Veersi having ID No. 202900267 worked in Weaving department for past 2 years from Feroze 1888 Mills, called Hamary Awaz Helpline and told the following issue: He told that he was hired by Admin department but no contract was signed at time of hiring. He was doing work under Contractor Mr. Bakht Rehman. He told that whole month of July contractor Mr. Bakht Rehman used to send some workers of their department in Liberty Mills Limited to work because he signed contract with Liberty Mills Limited and Feroze Mills management did not know anything about it. He said that now Contractor asked them to terminate because no work in factory while worker said that factory has work but still contractor terminating him. He requested that they should be allowed to work in Feroze 1888 Mills. | Factory response: As such, the matter of Veersi (employee code 202900267) is concerned, he was issued charge sheet dated August 2, 2024 against act of misconduct against habitual absence from duty without approval and information. He failed to reply the charge sheet, later on he was issued notice of Inquiry dated August 7, 2024 wherein he was directed to participate in the inquiry on August 15, 2024 but he failed to participate in that inquiry. On August 28, 2024, he has submitted the resignation at his own will. The payment of his legal dues is in process. Factory provided his final settlement document, however, the grievant has been unreachable and we could not verify. Regarding the allegations of contractor, factory said they investigated the matter but did not find the allegations substantiated. No details of the investigation were provided. Factory also shared evidence of awareness sessions provided to all factory workers regarding their employment agreement and other benefits. | Solved | Alisha | No further actions can be taken, the case is closed. | N/A | ||
| Target | 5516 | Interloop Limited HD5 | Worker (Umar Hayyat) | 31-Jul-24 | Health & Hygiene | The worker named Umar Hayyat having ID No. 243257 works in Module 9 from Interloop HD-5, sent messages and told the following issue: He told that in which department they are working there is a lot heat in department and workers are getting ill due to intensity of heat so he requested that in their department chillers should be installed. He said that they complaint about this issue many times but no action taken. I sent him voice message and asked him more details about the issue but no response from him. | Factory response: Following is the detail of different engineering controls to maintain ambient temperature at different locations at Plant. Moreover, we are also arranging Occupational heat/cold stress testing periodically. All the testing results are well within the recommended ranges. Chiller system Air Coolers Bracket Fans Ridge Ventilators Air conditioning system Furthermore, we have also various administrative controls in place to minimize the impact of summer season on our workers, which are mentioned as under. Provision of lemonade water. Freedom for workers to have multiple breaks from work. Awareness Sessions for workers on Heat stroke. Provision of PPEs (Caps/Head Cover) for outside workers like Security guards & gardeners etc. | Solved | Alisha | The helpline informed the grievant via whatsapp, and they have not provided additional comments or feedback. The case is closed. | N/A | ||
| Target | 5489 | Interloop Denim | Anonymous worker | 29-Jul-24 | Workers benefits | An anonymous worker from Interloop Denim contacted the Helpline to inquire about bonus policies. Based on what him and other colleagues / managers have received, the grievant believes that current bonus policy is unfair. | Factory response: It is brought to you knowledge, that workers are paid bonus as per section 10-C of THE INDUSTRIAL AND COMMERCIAL EMPLOYMENT (STANDING ORDERS) ORDINANCE, 1968. Bonus payment has been paid to our workers on July 27, 2024 for the period July 2023- June 2024 in compliance to the law and is not impacted from Job role and pay grade. | Solved | Alisha | Helpline informed worker via whatsapp, worker did not respond with additional comments. The case is closed. | N/A | ||
| Puma | 5481 | Masood Textile Mills | Worker (Hassan Raza) | 26-Jul-24 | Wages | The worker named Hassan Raza having ID No. 419551 works in Stitching department as Machine Operator from Masood Textile Mills, who wants to be anonymous sent messages and told the following issue: He told that he is piece rate worker and factory pay them salaries. no contractors, twice in month (on 7th and 22 date of month) but they received 7th date of salary on 24 July, and 22 date of salary is not given them still. He told that every month they are receiving late salaries. He told that workers are very worried and if they talk to management they only responded they will given them salaries timely but no action. He said that on 31 July he visited HR and asked them about salary but they said to him to check from finance office. When worker went there the finance office was locked. He said that to whom they talk about this issue? | Regarding late disbursement of salaries, MTM mentioned the following CAP under #5481: Identified/Shared Grievance: 1) Non-availability of pay slips: Factory comments/progress: Through a proper investigation, we have come to know that HR department is ensuring pay slips for all cash paid workers, as all relevant complete information is printed on cash envelops in native language for workers better understanding and ease. Gap: Currently, this pay slip facility is not available for bank paid workers as HR department is issuing pay slips to only those bank paid workers who demand for this. Sustainable action: HR department has been instructed & will be responsible to distribute pay slips to all bank paid workers at their work place and while ensuring implementation, this activity will be monitored by compliance team. Target date: September 06,2024 Identified/Shared Grievance: 2) Delay in salary disbursement: Factory comments/progress: Nominated team has reviewed/verified Pay roll records. Gap: During document review, late payment disbursement (10-15 days late) records have been observed in last few months. Sustainable action: This matter has been shared immediately with key finance team’s personnel and they assured that they will ensure salary disbursement within the prescribed legal time frame. While continuous monitoring and ensuring, key personnel have been nominated as a coordinator. Target date: October 31,2024 | Solved | Alisha | Regarding late disbursement of salaries, MTM mentioned the following CAP under #5481: Identified/Shared Grievance: 1) Non-availability of pay slips: Factory comments/progress: Through a proper investigation, we have come to know that HR department is ensuring pay slips for all cash paid workers, as all relevant complete information is printed on cash envelops in native language for workers better understanding and ease. Gap: Currently, this pay slip facility is not available for bank paid workers as HR department is issuing pay slips to only those bank paid workers who demand for this. Sustainable action: HR department has been instructed & will be responsible to distribute pay slips to all bank paid workers at their work place and while ensuring implementation, this activity will be monitored by compliance team. Target date: September 06,2024 Identified/Shared Grievance: 2) Delay in salary disbursement: Factory comments/progress: Nominated team has reviewed/verified Pay roll records. Gap: During document review, late payment disbursement (10-15 days late) records have been observed in last few months. Sustainable action: This matter has been shared immediately with key finance team’s personnel and they assured that they will ensure salary disbursement within the prescribed legal time frame. While continuous monitoring and ensuring, key personnel have been nominated as a coordinator. Target date: October 31,2024 | N/A | ||
| Puma | 5473 | Ali Trading Sialkot | Worker (Usman) | 26-Jul-24 | Unfair Termination/Employment Practices | The worker named Usman having ID No. 1543 worked in Machinery Hall (Molding Machine) department for past 2 years from Ali Trading, called Hamary Awaz Helpline and told the following issue: He told that on 19 July he was working in factory and he received call from home that his wife is not feeling well so he took half leave from Foreman Mr. Luqman around 1:00 PM and he went home. He said that he do not taken much leave every month and whenever he took leave he submit written application. He told that on 26 July Incharge Mr. Asif called all workers of Machinery Hall (10 to 12 workers) in his office because there was some issue of average, and he mainly target this worker that he taken leave whenever he want, but worker said to him that he do not taken many leave, and also whenever he took leave he submit application. He told that there was some issue of material and they did not complete the target and workers informed both Foreman Mr. Luqman and Mr. Abid to provide the material but they did not and then Incharge called all of them in office and then Incharge only target this worker and he responded to him in rude tone that ( Sir, kill my family so that I don't take leave and keep working in the factory). And later he apologize from Incharge about his rude behavior but he was asked by him to come factory tomorrow for his dues and sent him back home. They did not give him termination letter and no resign just asked him to come factory for dues. He requested that he wants to continue working in factory and aslo he apologized for his rude behavior. He did not went factory for collecting his dues because he wants to work in factory. | Factory response: The worker in question, Mr. Usman, was terminated on the same day. However these decisions are not taken based on single incident. He has a history of bad discipline. Mr. Usman used to bring breakfast with him. Normally at 10 AM he would leave work and start taking breakfast on the work floor. He would also make two to three other workers sit with him and take the breakfast. Mr. Usman was asked by his floor manager several times to stop this practice. He would respond that he has a habit of late breakfast so he cannot stop this practice. This created serious disturbance at the peak working hours. Mr. Usman also misbehaved with seniors on previous occasions. Mainly because he would go home in break time and would not return to work. On 24 July he misbehaved with his senior once again. The senior brought him to HR office. The HR office made a proper termination notice for him. But he refused to sign it. The notice is attatched with the mail. The worker was clearly told that he would be given one month’s extra salary to compensate for the notice period. However Mr. Usman once again disobeyed and went to the work floor. The floor manager refused to reinstate him. The worker has serious behavioral problem. His seniors are unwilling to work with him. The decision to terminate him is final. The factory is calling him to give final settlement. He may collect it any time. | Solved | Alisha | Upon follow up, the worker admitted that yes he took breakfast on floor but he always taken permission from senior Mr. Nawaz for breakfast. He said that he never misbehaved with seniors. We can ask his co-workers and his juniors also that he never had behavioral issues. He just misbehaved with Incharge by saying that Sir, kill my family so that I don't take leave and keep working in the factory and after that he apologized also. He told that whenever he went home from work he always informed his seniors. He told that factory did not gave him termination letter. They just informed him to not come factory. He said that seniors terminated him because he always took stand for other workers. The worker did not provide any evidence or witnesses, no further actions can be taken and the case is closed. | N/A | ||
| Target | 5465 | US Apparel & Textiles (Pvt.)Ltd. Unit# 2 & 5 | Worker (Najeeb Faisal) | 25-Jul-24 | Wages | The worker named Najeeb Faisal having ID No. 293498 worked in Spray hall as an Operator for less than 3 months (Probation period) from US Apparel Unit 2, sent messages and told the following issue: He told that factory terminated him without giving him any notice or warning on the basis that he is not completing his target timely also they did not cleared his dues. He told that he was new employee that's why supervisor terminated him. He wants to know that when his dues will be cleared. I told him that he was on probation period and if factory was not satisfied with his working then they can terminate him without any notice. Also asked him how much his dues pending from factory but he did not respond to my message. | Factory response: the grievance is based on a misunderstanding of the facts. The Management disbursed the June 2024 salary to all employees on June 28, 2024, including Mr. Najeeb Faisal, who received his June 2024 salary on the same date in his provided HBL Konnect Bank Account (#03450411955). Please find attached the following documents for your reference: "Email sent to Finance.jpg": This screenshot shows the authorization for the June 2024 salary disbursement on June 27, 2024. "June-24 Salary Konnect Advice.jpg": This screenshot displays the details of the salary disbursement participants, including Mr. Najeeb Faisal. "Disbursement Mode.PNG": This image shares the bank account details that were credited with the June 2024 salary on June 28, 2024. Additionally, his final settlement has also been successfully transferred to his bank account. | Solved | Alisha | We informed the grievant, and he did not provide additional statements. Since no further actions can be taken, the case is closed. | N/A | ||
| Primark | 5398 | Al Rahim Textile Industries (18523) | Worker (Aslam) | 16-Jul-24 | Exploitation | The worker named Aslam, ID No. 67008 worked in Grading department for 24 days of June from Al-Rahim Textile Industries, called Hamary Awaz Helpline to report several concerns: 1. Extortion, abuse of power According to the grievant, supervisor Mr. Ilahi Bakhsh allegedly requests workers to provide him with meals in exchange for signing their leave requests. He also asks for personal favours, threatening termination if workers declined. The grievant claims he has reported this behaviour to Manager Mr. Zubair, Admin Mr. Sumair and GM Mr. Lateef, but no actions are taken. 2. Resignation On 25 June, the grievant claims that manager Mr. Zubair told the worker that they no longer needed his services. The grievant then signed on a bank paper, and Mr. Zubair wrote the resignation himself. The grievant was not aware that we was going to be signing on a resignation. 3. Unpaid wages The grievant claims that he has not yet received wages for the 24 days he worked in June. | 2 Aug,24: Case escalated to factory management. 13 Aug,24: Factory management responded that We would like to provide clarification regarding the grievance raised by Mr. Aslam, who was employed at Al Rahim. During his tenure, Mr. Aslam was on a probationary period. Please note that Mr. Aslam has been duly compensated, and we have attached the Full and Final (FNF) settlement and corresponding bank statement for your reference. Regarding the allegations concerning Mr. Zubair(Manager), and Mr. Ilahi Bakhsh (Supervisor) wish to emphasize that we found no evidence of any harassment or inappropriate behavior by either Mr. Zubair or Mr. Ilahi Bakhsh. Additionally, our inquiry did not uncover any instances of workers being coerced into signing blank papers, nor were there any irregularities We in the approval of leaves, which remains under the sole authority of the departmental manager. Furthermore, our investigation included anonymous interviews with other workers within Ilahi Bakhsh, the departmental supervisor, we have conducted a thorough investigation into the matter. the department. The findings revealed no substantiated cases of misconduct as alleged by Mr. Aslam. It is also important to note that Mr. Aslam was repeatedly guided by his supervisor on correct packing procedures, yet continued to make errors. The escalation of this matter appears to have stemmed from a personal dispute rather than any professional misconduct by the alleged supervisor. We trust that this clarifies the situation. Should you require any further information or assistance, please do not hesitate to contact us. 6 Sep,24: Helpline team sent mail to factory again Well received, thank you. We are still in the process of contacting the grievant to verify receipt of pending wages. We would appreciate it if you could provide additional details regarding the investigation into the allegations against Mr. Ilahi Bakhs and Mr. Zubair. Specifically, we would like to know who led the investigation, which workers were interviewed, and whether the investigation's approach and findings were thoroughly documented. Could you please share the documentation for our reference? Same day factory management responded that: This is to inform you that, we must have proof or any kind of evidence if I accuse someone, personally I have investigated properly regarding the allegations concerning Mr. Zubair(Manager), and Mr. Ilahi Bakhsh (Supervisor) wish to emphasize that we found no evidence of any harassment or inappropriate behavior by either Mr. Zubair or Mr. Ilahi Bakhsh. Detail has been provided already. 30 Sep,24: Helpline team again wrote mail to factory management Well noted, and from our understanding, the investigation/inquiry details were not documented. To improve future investigations, we recommend that Al Rahim adopts a thorough documentation process for grievance investigations. This should include detailed records of interactions, follow-ups, and interviews with workers and supervisors, including dates, times, issues discussed, handlers involved, and resulting actions or outcomes. Thorough documentation ensures transparency, provides a clear record of events, and serves as evidence for future investigations. Moreover, it is essential for us to consider the resolution of grievances. We are still trying to contact the grievant to confirm receipt of FnF, we will keep you updated on the progress. | Solved | Alisha | 06 Nov,24: Worker contacted and told that he received 16,400 Rs in his bank account from factory. His pending dues are cleared from factory. His issue is resolved. Case is closed. | N/A | ||
| Target | 5322 | Interloop Denim | Worker (Mudassar Ahmad) | 10-Jul-24 | Unfair Termination/Employment Practices | The worker named Mudassar Ahmad, ID No. 248535 worked in QA/Finishing department as a Senior supervisor for past 3.5 years from Interloop Denim, called Hamary Awaz Helpline and told the following issue: Timeline of Events: 5 June: Worker finds faulty garments in a carton while checking FGS Cartons and puts it in the Audit room, but forgets to discuss with seniors. 6 June: Worker takes leave due to mother's hospitalisation. 7 June: Worker returns to factory and informs Deputy Manager Mr. M. Ahmad and Supervisor Mr. Abbas about the carton. 10 June: Security Officer Mr. Ashraf returns, and worker hands over the carton. Same day, worker is issued a charge sheet for allegedly stealing the carton. 11 June: Worker submits a written statement to management, explaining that he found faulty garments and put the carton in the Audit room, and forgot to discuss with seniors due to personal issues. 13 June: Worker receives an Inquiry notice and appears in the inquiry, repeating his written statement. 15 June: Management asks worker to wait, saying they will inform him if they need his services or not. Worker attends factory daily from 15 June to 2 July, but is not allowed to enter the factory. 2 July: Mr. Kashif gives worker a termination letter. The worker emphasises that he informed his seniors about the carton, but they did not speak in his favour. | 19 July,24: Case escalated to factory. Factory management responded that: Wednesday, June 5, 2024: Mr. Muhammad Mudassar Ahmed picked up a passed carton of garments from FGS area at about 06:00 hrs. and took it to the audit room. He took out all the garments from the carton and stack them in another carton. He places back the original carton that was emptied back from where it picked it up and did not inform about this act to his seniors. The act of worker tantamount to grave negligence. Thursday, June 6, 2024: Muhammad Mudassar Ahmed was present on duty Friday, June 7, 2024: Mr. Muhammad Mudassar Ahmed was on leave, while his senior, Mr. Ghulam Abbas, called and asked about the empty carton as Security was asking about the carton. In response Mudassar replied that he will come to duty tomorrow and discuss about the empty carton. (attendance sheet attached) Monday, June 10, 2024: On June 8, 2024, Mr. Mudassar approached his senior Mr. Ghulam Abbas and went to their Deputy Manager Muhammad Ahmed. M. Ahmed asked about the carton, upon which Mudassar told him that the garments were removed from its actual carton and were placed in another carton which was moved to the scrap/leftover area in FGS. M. Ahmed than advised to provide this carton to Security Staff. On June 10, 2024, the carton was handed over to Security Staff by Mudassar and based on this act he was issued a charge sheet on the same date as why he carried out this act without any intimation. Tuesday, June 11, 2024: In response to the charge sheet, Mr. Mudassar replied that he picked up a carton with 20 garments from FGS and pushed it with his feet to the audit room. He checked the garments and found that 2 garment's barcode sticker was damaged. He removed all the 20 garments from this carton and placed them in another carton and tapped back both of the cartons. The actual carton was moved back to its original place whereas the new carton with garments was moved to scrap area. After performing this act, he didn’t inform any of his seniors. In his statement, he mentioned that a quality checker asked him to do so but he refused to share his details. His act tantamount to grave negligence with regard to export order’s shipment. Thursday, June 13, 2024: A free and fair inquiry (inquiry report attached) was held on 13-06-2024 in which the following points were revealed: - Garments are transferred to FGS after scanning of the barcodes pasted on the garments. - In this case, the actual garment carton was scanned and transferred to FGS on June 3, 2024 alongwith its packing list. - On June 4, 2024, during internal audit, final inspection report was made in which this carton was covered and cleared. - On June 5, 2024, when the cartons were being ready for dispatch, this carton was found empty. - The above act carried out by Mr. Mudassar and not disclosing the name of quality checker who asked him to do this act tantamount to serious breach of discipline and shows his intention to steel these garments. Based on the above facts, it was decided to dismiss him from service. He was dismissed from service on July 2, 2024. Factory management shared all the evidences with helpline. | Solved | Alisha | Helpline tried to contact worker to inform him about factory response. But worker remain unreachable. Case is closed. | N/A | ||
| Puma | 5298 | Beacon Impex Pvt Ltd | Worker (Syed Jamshed Hussain) | 09-Jul-24 | Wages | The worker named Syed Jamshed Hussain having ID No. 793965 works in Stitching department as a Machine Operator for past 9 months from Beacon Impex, called Hamary Awaz Helpline to inquire about his salary: The worker is a piece rate worker with a fixed salary of 16,000 Rs. from the factory and a separate piece rate salary. According to the grievant, the piece rate is 28 Rs. for 1 dozen pieces (12 pieces). The worker stitches more than 500 pieces in a day. The worker claims he has been receiving a consistent salary of around 25,000 Rs. for the past 3 months, which is lower than expected. In June, the worker took only 1 leave and according to his calculation, he worked a total of 23,330 Rs. worth of pieces. According to the worker's calculation, his total salary for June should be 16,000 + 23,330 = 39,330 Rs. The worker is questioning why his salary is less than his coworker's (identity of coworker not disclosed for confidentiality) who worked less than him. The grievant claims to have asked his supervisor Mr. Zafar about the low salary, but Mr. Zafar told him to ask the IT department. The IT department then asked him to check with Finance. The worker has not received a satisfactory response from Supervisor, IT department, or HR department. The grievant did not share any payslips, as the cashier/HR did not provide him with payslips. | Case escalated to factory management. | Solved | Alisha | Initial response: said worker was briefed in detail by the Team comprising HR, Finance and IT payroll specialists. Basically he was confused with the payroll calculations. He was given related awareness to understand. He was also confused by comparing his earning with the earning of other worker whose workdays and overtime was higher as compared to his workdays and overtime. After this detailed session, he was found satisfactory. Further according our payroll process, we make sure that pay slip is delivered to each individual worker in the factory. Later, the worker faced retaliation by Mr. Barkat. Worker statements: 20 July Mr. Barkat called him and asked him that he reported issue on Hamary Awaz, worker responded that yes he reported. He said that Mr. Barkat told him that they give more salaries to those workers who are not doing more work because they wants to motivate them to do lot work. But worker said him that workers should be given salaries according to their working hours, this is not right that the workers who work less given more salaries. Also Mr. Barkat asked worker to call Hamary Awaz Helpline again to tell him that his problem has been solved, while worker said that they did not solve his issue. He told that factory gave him only 25,870 salary for June while his coworker is given 33,220 but he work less than him. I asked him to visit HR/cashier for payslip but he told that he asked for payslip from HR (don't know the name) and he responded that they can't give the payslips to workers so he will not be given the payslip. Retaliation ticket #5583. Further communication was on ticket. Details on factory response below: Factory response: Overview of Wage Adjustment/compensation Process: During our last detailed meeting (HR, Finance and IT payroll specialists) with Mr. Hussain, it was observed that there is a misunderstanding about how our wage adjustment/compensation process works in relation to minimum wage compliance. We would like to clarify the following points: Wage Adjustment/compensation Principle: Our company follows to legal requirements to ensure all employees receive at least the minimum wage. Piece Rate Earnings and Wage Adjustment/compensation: The wage adjustment/compensation is designed to ensure that the total earnings meet or exceed the minimum wage. If an employee's piece rate earnings are below the minimum wage, we provide a wage adjustment/compensation to bridge the gap. On the other hand, if piece rate earnings exceed the minimum wage than the wage adjustment/compensation will be zero. To explain this principle, they have provided breakdown examples and attachments of Jun-2024 (Payments and In/Out records). Mr. Jamshaid has expressed that wage adjustments/compensation should be directly proportional to piece rate earnings, meaning higher piece rate earnings should result in higher wage adjustments/compensation. This belief contradicts our legal practice, which aims to ensure minimum wage compliance rather than providing additional compensation based on earnings above the minimum wages. Mr. Jamshaid was informed during the meeting that his compensation aligns with the minimum wage regulations. His ongoing concerns seem to be based on a misunderstanding of how wage adjustments/compensation is designed to function within the legal framework. In fact there is no any indication of retaliatory behavior or any other issue affecting his salary, the focus is on understanding the psychology of wage adjustments/compensation to fulfill legal requirements. Moreover it is to clarify that Mr. Jamshaid was called by a team headed by Mr. Barkat to make him understand about his wages and compensation procedure and he was never asked to re-call Hamari Awaz. However no worker would be called directly in future. Reference to further requirements, pls find below sequential responses to your points; 1. Attached Annex-A contains pay slips with time records of Mr. Jamshaid for the months of May, June and July-2024. 2. Regarding allegations, investigation was carried out as under: a. Investigation was done by Mr. Nasir Mehmood (Head of Sustainability) and myself during which it was revealed that Mr. Jamshaid was called by a team headed by Mr. Barkat Ali for the purpose to guide said worker on compensation procedure and its objective. Further during individual interviews from all members of that team (senior members form HR, IT, Finance), it was re-confirmed that neither Mr. Jamshaid was asked to re-call Hamari Awaz nor any retaliation was observed. b. We also investigated HR payroll staff by individual interviews during which we have not found any denial attitude or behavior. It is assured that HR staff is well trained on workers’ rights especially their wages and pay slips which are distributed regularly through representatives of units/depts or workers may take individually from HR department. 3. Yes Beacon Impex Pvt Ltd strictly practice attached Non retaliation policy. 4. As regular practice, employees are given awareness/trainings on different policies and SOPs including non-retaliation practices and subsequent disciplinary actions on finding any retaliation. An additional separate session has been conducted to re-provide awareness on retaliation policy to Managers, Supervisors, Finance, HR and compliance staff members. Worker’s Misunderstanding on Wage adjustment/compensation: Finally: Payment Clarity: As per HR/finance wages record, it is confirmed that he received payment as per provided pay slip. As he was confused at that time with piece rate earning and compensation so he may be referring only to his piece rate earnings. You may re-confirm from him about his payment as per payslip. Documentation of Investigation Interviews: Investigation interviews were documented with IT, Finance, Mr. Barkat Ali, and HR member. For documentation, refer attached Annex-A please. HR Staff Refresher Session: A refresher session with the HR team on workers’ rights including issuance of payslips was conducted. While HR staff neither refused nor can refuse to issue payslips. This session was organized to reinforce and ensure consistency in our practices. Annex-B attached for your reference. Worker Awareness: We conduct regular awareness sessions and training on compensation, wages, policies and payslips for workers. Annex-C attached for your reference. Retaliation Training for Management: Additional sessions on retaliation were held on August 31, 2024 and September 6, 2024 including Mr. Barkat Ali. For documentation of the sessions, refer attached Annex-D1, D2, D3 please. Notice Board Communication: Notices regarding payslips, benefits and compensation are consistently displayed on notice boards. Refer attached Annex-E please. The grievant confirmed receipt of pending entitlements, and based on all the information shared, including refresher training sessions and policies, the case is closed. | N/A | ||
| Puma | 5238 | Becon Impex ( Complex ) | Worker (Naveed Rashid) | 03-Jul-24 | Unfair Termination/Employment Practices | The worker named Naveed Rashid having ID No. 719402 worked in Elastic (Quality) department for past 2.5 years from Beacon Impex, called Hamary Awaz Helpline and told the following issue: He told that in end of June HR Mr. Waseem and DGM HR Mr. Naushad Zia asked workers of Elastic (Quality) department that they finished the quality department so they have to work in another department till 1st July. On 2 July they went factory and they worked for whole day but at time of departure almost 17 workers cards were blocked by factory. He said that there were 24 workers in Elastic department and they blocked 17 workers cards while other 7 workers are working in factory. He told that they went to HR department but they are told by HR that they will put reason by themselves of blocking worker's cards. Worker's cards are showing active in system but their cards are not being in/out. He told that factory did not gave him notice period, no termination letter, no resignation paper, management just blocked their cards. Also factory did not clear their dues. Now worker wants that factory transfer them in another unit if not then they should clear their all dues. Gratuity and notice period salary and June salary. | Factory management responded: Sorry for delayed reply as last email in response remained undelivered and we could not take the notice. Brief reply is as under, Total eight employees have been transferred to the other division but 05 employees adjusted and working without any issue, remaining 03 are in our contact but still not coming and they have also been communicated in meeting that about their transfer and continuation of job in other division but still they are not coming. Furthermore, if the grievant are in your contact, please advise them to resume their duty accordingly. | Solved | Alisha | Tried to contact worker many times to inform him about factory response. But worker remains unreachable. Case is closed. | N/A | ||
| Puma | 5199 | Ali Trading Sialkot | Worker (Ali Mukhtar) | 25-Jun-24 | Workers benefits | Anonymous worker from Ali Trading company, called Hamary Awaz Helpline to report HR's inadequacy. The grievant claims that HR does not help solve worker's issues, nor responds to workers' questions. Whenever workers report any issues or concerns, no actions are ever taken (the grievant did not provide any specific examples). The grievant also mentioned HR Mr. Mahnoor, who recently joined the factory, is rude to workers and does not listen to their concerns. | Case escalated to factory management: Factory management responded that Sorry for the delayed response on the below complaint. Actually this complaint was totally baseless. Ali Trading used to have a central HR office. A new sub office was developed on Textile Production floor specifically for the purpose of addressing workers issues immediately. Mahnoor the HR representative is very mature lady. She is BBA Honors from a reputable university having CGPA 3.8 out of 4. She is doing a very good job at her designated department. I called WMC members from the same floor. Their names are Shehzad and Waseem. I asked them about Ms. Mahnoor. They told that no worker has any complaint against her. The newly selected Worker Representative Council members were also called by myself. They are Muhammad Boota, Sajid Ali, Naveed Akhtar and Ghulam Sakina. All of them were satisfied with HR representative’s work. We have also seen that no worker issue has been left unaddressed by her. She is a very hard working and efficient member of HR team. The worker might have had small issue that day. He might have asked for some undue favor which was refused. Grudgingly he then complained because of that. | Solved | Alisha | Helpline tried to contact worker many times to inform him about factory response and to ask him about the updates. But his friend attended the call and told that grievant used his phone and now he resigned from factory so we can't talk to him. As we can't spoke to worker and not to ask him about the updates, so case is closed. | N/A | ||
| Primark | 5153 | Al Rahim Textile Industries (18523) | Worker (Jay Kumar) | 16-Jun-24 | Wages | The worker named Jay Kumar having ID No. 25661 worked in Management (Stitching department) for past 9 years from Al-Rahim Textile Industries, contacted the Helpline to inquire about pending gratuity. Context The worker claims he resigned from factory on 16 March,2024, management accepted his resignation on 2 April,2024 with one month notice period, so his last day in factory was 2 May,2024. Issue He reported the issue that HR Manager Mr. Shareef gave him gratuity of 5 years, even though he worked at the factory for 9 years. He spoke to Mr. Usama Raza about his issue but he has not received a satisfactory response. The grievant also mentions not receiving an experience letter, even after he requested it. | Case escalated to factory | Solved | Alisha | 9 July,24: Case escalated to factory management. 12 July,24: Worker reported retaliation from HR department and helpline team escalated the case as retaliation to factory management under ticket #5366. 30 Aug,24: Factory management responded that In reference to the following email, please note that the grievant Mr. Jay Ram, an employee who served at our factory from December 10, 2015, until May 2, 2024. Throughout his tenure of eight years and four months, Mr. Ram availed a loan of RS 300,000 in November 2023, with a monthly installment of RS10,300. Over six months, a total of RS 61,800 was deducted towards the repayment of this loan, leaving a remaining balance of Rs 238,200. Please be informed that the outstanding loan amount has been factored into Mr. Ram’s full and final settlement. The total gratuity of Mr. Ram amounts is Rs 392,000. After the necessary deduction of RS 238,200 towards the loan, a net amount of RS 156,555 has been settled into his account can see in the below snapshot. Additionally, an investigation was conducted by HR & compliance department concerning the allegations involving Mr. Uzair Fareed. The findings of the investigation indicate that Mr. Uzair Fareed neither contacted nor threatened Mr. Jay Ram. 3 Sep,24: Helpline team responded to factory management that Well noted, thank you for the explanation provided. We are trying to inform the grievant, and we will keep you updated on the progress. Could you please provide more information on the investigation into the allegations of retaliation against Mr. Uzair Fareed, including who conducted the investigation and what approach was taken? Additionally, does Al Rahim have a non-retaliation policy in place? If so, could you share it with the Helpline for reference? We would appreciate understanding the regular steps Al Rahim takes to ensure that all supervisors, managers, compliance, and HR personnel are aware that retaliation is considered a zero-tolerance policy. Please feel free to reach out to us or the Baidarie team if you have any questions. 17 Sep,24: Helpline team again followed up with factory: I am following up on my previous email from September 3, in which we requested additional information and clarification on the allegations of retaliation. As we continue to investigate, we would also like to request further details regarding the loan: Could you please provide the grievant's loan application, approval documentation, and confirmation that the loan was received by the grievant in November 2023? Regarding the monthly deduction of RS10,300 towards loan repayment, could you confirm that this deduction was made in the worker's monthly salary over a period of six months, totaling RS61,800? To facilitate this, could you please share the grievant's payslip that shows the deductions being made? 20 Sep,24: Factory management that: In reference to the matter regarding Mr. Jay Kumar, please be informed that his loan application was submitted on October 09, 2023, and the loan amount was disbursed via check received by the grievant on October 25, 2023. Kindly find attached a copy of the cheque as proof of receipt of the loan amount. Furthermore, we would like to clarify that Mr. Jay Kumar, who served as a Senior Executive in the management cadre, eligible for gratuity in accordance with the company’s policy, as per the Sindh Terms of Employment Act 2015 which excludes employees in management positions from gratuity entitlement. 23 Oct,24: Helpline team responded to factory management: As the grievant has not provided further evidence to substantiate his claim, and considering his position as senior executive falls outside our scope, we are closing this case and #5366. Thank you for your prompt response and engagement regarding this case. Case is closed. | N/A | ||
| Primark | 5132 | Artistic Denim Mills Limited (25130) | Anonymous worker | 12-Jun-24 | Working hours/OT | The worker from Fabric Inspection department Unit 23,24 from ADM sent messages and told the following issue: He told that workers are forced to do overtime. They work for 16 hours daily. He told that due to less workforce they are forced to do overtime. They work whole week in factory no off day in week. | Case escalated to factory management | Solved | Alisha | 28 June,24: Case escalated to factory management. 4 July,24: Factory management responded that: Thank you for bringing your concerns regarding forced and unpaid overtime to our attention. We take these matters seriously and have conducted a thorough investigation into your grievances. Here is a summary of our findings and actions taken: Forced Overtime: We investigated claims of consistently working 16-hour shifts without days off due to labor shortages Our findings indicate that while overtime was necessary at times due to operational demands, it was not mandatory, and employees were given the option to refuse overtime assignments. Discrimination: Allegations of favoritism in overtime assignments were investigated. Our investigation found no evidence of unfair treatment in overtime allocation based on personal favoritism. Unpaid Overtime: Overtime compensation adheres strictly to legal requirements, and all overtime hours are compensated at the appropriate rate. Actions Taken: Investigation: We thoroughly reviewed overtime allocation, working hours, and payroll records to ensure compliance with labor laws. Payslips: Payslips from April and May have been provided for your reference, demonstrating accurate compensation. Overtime Policy: Attached is a copy of our overtime policy for transparency and understanding of our practices. Allocation Process: Overtime hours are allocated based on operational needs, and employees are given the opportunity to quit if they choose not to work overtime. Allegations of Favoritism: We conducted a fair investigation into allegations of favoritism and found no evidence to support these claims. Note: We will also conduct a more detailed investigation while ensuring confidentiality, could you please provide us complainer name and company ID#? Rest we assured, this information will be kept strictly confidential and will only be used for the purpose of further investigation. Your privacy and security are important to us, and we are committed to addressing your concerns promptly and discreetly. 26 July,24: Helpline team responded to factory management. Thank you for your prompt response, we are trying to contact the grievant to gather additional details and verify whether they are comfortable disclosing their identity. The working hours and overtime policy is well received. We appreciate your cooperation in investigating into this matter, and we would like to request additional information on the following aspects: Could you please elaborate on the investigation approach and methodology used to address the grievance? Specifically, we would like to know who conducted the investigation, if workers were interviewed, and if they were given the opportunity to share their views anonymously. Were the investigation findings and methodology documented? If so, we would appreciate it if you could share the relevant documents with us for reference. You mentioned attaching payslips, but they were not included in your previous response. Could you please share the relevant payslips with us? Could you also provide timesheets for some of the workers whose payslips match? Could you please update us on the status of the investigation into Mr. Imran Habib regarding the allegations of forced overtime and threats of termination if workers do not choose to work overtime? Was he investigated, and if so, what were the findings Could you please elaborate on how ADM ensures that the working hours and overtime policy is implemented and upheld throughout the factory? 3 Aug,24: Factory management responded that: (Our compliance team conducted the investigation by discreetly engaging with department personnel. We encourage workers to anonymously submit any grievances through suggestion boxes installed throughout the facility. This ensures that employees can express their concerns without fear of identification or retaliation. Also conducted one-on-one confidential interviews with randomly selected employees have provided deeper insights into specific concerns.) (We have attached the survey questions used during the investigation process. I am pleased to report that no discrepancies were found in the relevant questions, indicating that our current procedures align with company policies and employee expectations.) (We have attached the survey questions used during the investigation process. I am pleased to report that no discrepancies were found in the relevant questions, indicating that our current procedures align with company policies and employee expectations.) (Please provide us card Number & Company ID numbers) (Attached are the time sheet records along with the payslips and payroll for some random workers in the fabric Inspection department.) (During the investigation process, Mr. Habib denied all the allegations related to the complaint. Unfortunately, the investigation did not any evidence to claims made against him.) (HR and Payroll Department actively monitors working hours and overtime through a systematic process. All employees use a face scanning machine to mark their in and out times, which automatically records attendance and calculates any overtime worked. This information is then reflected on the attendance sheet, ensuring accurate tracking and compliance with company policies and legal regulations.) 25 Sep,24: Helpline team responded to factory management: Thank you for providing the detailed documentation, including the investigation approach and findings, it is wel lreceived. We have had brief contact with the grievant several times, and in our latest follow-up earlier this month, they reported still working night shifts and receiving single overtime pay. We are currently unable to close this case as we are continuing to gather more information and appreciate your patience during this process. Regarding payslips, do workers receive a copy of their payslip every month, or can they request it from HR/Admin upon request? If so, is this clearly communicated to all workers? 04 Oct,24: Factory management responded that: I have thoroughly investigated the grievance, but no evidence has been found to support the claim regarding single overtime pay. If you are able to follow up with the grievance, you kindly request that you ask them to provide a copy of their salary payslip. As this will help clarify their concern in the meantime, we have attached a payslip from last month for employees in the relevant department for your reference. We look forward to resolving this matter. 23 Oct,24: Helpline team responded to factory management: Thank you for the response, the payslips are well received. The grievant recently reported that overtime has completely stopped, and they are now receiving a weekly rest day. We wanted to follow up with them to discuss their payslip and clarify their initial claim that overtime is compensated at a single rate. Unfortunately, we have been unable to reestablish contact. As we are unable to take further action at this time, we are closing the case. If the grievant contacts us again within the next 30 days, the same ticket will reopen to continue addressing their concerns. Case is closed. | N/A | ||
| Puma | 5086 | Ali Trading Sialkot | Worker (Ali Hamza) | 07-Jun-24 | Health & Hygiene | The worker named Ali Hamza works in CPI department (Textile Hall) for past 5 months from Ali Trading, sent messages and told the following issue: He told that factory forced them to do overtime till 12 AM. Their duty timing is 8 AM to 5 PM and workers are forced to do overtime till 12 AM and if workers refused they asked by seniors to resign and go home. They are forced to work on Sunday's too. He said that factory closed all the exit doors so that workers can't go home without putting overtime. He said that he has health issues from past 1 week and if he asking for leave they did not sign leave and forced him to do overtime. If workers have health issues they are not allowed to go home they are forced to do overtime in any condition. He said that he went to GM Mr. Khadim and asked him that he is not feeling well so he wants to go home but he said to the worker to resign and go home. Now worker wants that they should not forced to do overtime. | 18 June,24: Case escalated to factory management. 20 June,24: Factory management responded that Ali Trading received this complaint few days back. We worked with local Hamari Awaz team and settled all the issues meticulously. They even received the feedback from our workers about the proper solution of their issues. I would like to narrate that we always prefer no overtimes. Out of three production lines only one department i.e. Textiles had some production issues due to which they had to work overtime. There were some issues between workers and the supervisor. We took strict action against the supervisor and gave him written warning notice. It is attached with the mail. We carried out several trainings of workers, supervisors and managers to explain that OT has to be voluntary at all times. Training report is attached. I myself held meetings with workers and management of Textile Department to ensure the workers are always able to exercise their right to deny working in overtimes. We monitored the work in Over Time and asked the workers individually about their willingness to work extra hours. All of them ensured us that they were working with their own accord. We monitored the Exit Doors. I personally discussed this matter with the textile GM. There are multiple Exits of textile production hall. One Exit opens at the backside, very near to factory’s boundary wall. There were several complaints of workers stealing the textile products and throwing them outside from that wall. The management decided to close that single door to prevent theft only during the overtime hours. However I asked them to keep that door open and appointed a security guard to ensure there was no stealing of factory products. Ali Trading is very responsible company. We never deny any workers rights including paid holidays. Most of our workers exceed their legal limit of leaves. I am attaching the leave ledger of some of the workers of CPI department as an evidence that all of them are being given regular leaves. I personally interviewed many workers. They didn’t report any issues. We think there could be some intentional malice behind exaggeration of baseless complaints. It could be some workers who recently left the company. You are requested to ask Hamari Awaz Team to visit our company and meet our current workers. Or they can conduct telephonic interviews. I am confident that they will get a positive picture of the company. After you are satisfied you are requested to close this issue. | Solved | Alisha | 27 June,24: Helpline team sent mail to factory management. Regarding the training report provided, it appears to be the same report as #4549, which was related to the finishing department. Since we have received two additional reports (#4980 in the finishing department and #5086 in the CPI department) mentioning forced overtime after the training was conducted on May 17, could you please provide further details on which department(s) and supervisor(s) attended the trainings? Regarding the warning letter issued to a supervisor, could you please clarify whether it was the only supervisor in the department enforcing overtime? We would also like to understand the investigation approach that led to these findings. Regarding the allegations of denying medical leave, could you kindly elaborate on the remediation and monitoring actions Ali Trading has in place or plans to implement to prevent the denial of medical leaves and ensure supervisors understand the gravity of such actions? When conducting investigations and interviews, we strongly recommend an objective and anonymous approach, allowing workers to share their views anonymously and truthfully. Finally, we would also like to reiterate that blocking exit doors is considered zero tolerance and is a grave safety concern. It compromises swift evacuation during emergencies, endangering the lives and well-being of workers. It is crucial that strict monitoring and enforcement measures are in place to prevent any obstruction of exit doors, ensuring the continuous safety and security of all individuals within factory premises. Please feel free to reach out to the Baidarie team if you have any questions. Thank you. 28 June,24: Factory management responded that I would like to explain that after complaint #4549 I my self conducted meetings with Textile Department Senior Management and all the supervisors separately. I held meetings with the workers to discuss all of their concerns and issues. I ensured all the workers that we were committed to providing them all the rights. No one would force them to work in Overtime. The workers were quite open with me and told their point of view frankly. After that we have ensured that there is no forced overtime at all. The HR teams visit the workers during OT hours to ask if they are working with their own consent. The HR team also ensures that no Exits are locked during OT hours. As I mentioned earlier we have never denied leaves to any worker. Majority of our workers avail more than legally permitted leave quota. If a worker goes beyond legally permitted limit only then he/ she is not given leave. Last year there was no work in Textile department but we never sent anyone on forced leaves. We paid full salaries to all workers. To facilitate the workers we have one HR office at Textile production floor. The workers can visit that office any time of the day. They can submit the leave applications directly to HR. The HR is instructed to facilitate these workers. The same HR office now monitors the other aspects such as consensual OT and exit routes etc. 10 July,24: Helpline team again sent mail to factory management: Thank you for the response. It is well noted that overtime will now be monitored by HR, and we reiterate the importance of regular monitoring to ensure working hours are not excessive and workers are willingly agreeing to overtime. The grievant has also confirmed forced overtime has stopped and exit doors are no longer blocked. To effectively consider closing this case, we would appreciate it if you could provide additional details: Regarding HR teams visiting workers during OT hours to ask if they are working with their own consent. Could you please elaborate if Ali Trading has a system in place to take workers consent before working overtime? We would suggest that forms be handed out for workers to sign, where they voluntarily agree to work overtime. Could you please confirm if Ali Trading has a leave policy in place? If so, could you kindly share it for reference? We are interested in understanding how Ali Trading manages and tracks leave requests, including approvals and rejections. Regarding overtime, does Ali Trading have an overtime policy in place, and if so, could you kindly share it for reference? Besides legal requirements, workers are still entitled to unpaid sick leave. If workers exceed the legal requirements for annual and sick leave, we strongly recommend printing handouts explaining their entitlements and displaying them on notice boards. Conducting regular Q&A/briefing sessions can raise awareness about their entitlements, as well as internal policies and procedures. Based on the response provided, our understanding is that the meetings with workers were not documented. For future cases, we kindly request Ali Trading to document all interactions and interviews related to grievances. We've received similar concerns regarding overtime (#4549, #4980) and communication is on-going under these tickets. Helpline contacted worker and asked him about overtime issue and he said that overtime issue has been resolved by factory management and workers are no longer forced to do overtime. About exit doors he told that doors are open now and workers have no issue anymore. Case is closed. | N/A | ||
| Puma | 4980 | Ali Trading Sialkot | Anonymous worker | 25-May-24 | Working hours/OT | The worker from Finishing department from Ali Trading Textile sent messages and told the following issue: He told that workers are forced to do overtime. Their duty timing from 8 AM to 12 PM on daily basis including Sunday's. Supervisor Mr. Zahid force them to do overtime. He told that they reported issue to GM and Manager but they responded that they need production so they will force workers to do overtime. If workers refuse to do overtime then management threatened them to terminate. He said that they are receiving their salaries timely including overtime wages but they do not want to do overtime so much hours. | This case was received from the worker after the training that the factory conducted for #4549. Factory response under #4549: The matter has been thoroughly investigated. The workers of the Finishing department have been interviewed separately. Although none of the workers agreed to this complaint about forced OT and the behavior of the assistant supervisor. However we took following actions: Carried out special training of the production supervisors. In which they were told that no worker should ever be forced to work OT. It should always be voluntary. The supervisors were told that it is totally unacceptable for the company to use abusive or objectionable language. The workers were given training on the same. They were told to immediately contact HR for any behavioral issue. The Assistant Supervisor Babar has been served a warning notice. He has been warned to never repeat such mistakes. Training report and warning notice are attached. Upon follow up with grievant on August 6, the grievant mentioned that he, along with other workers in the stitching department, were still being forced to work on Sundays from 8am to 5pm, with no rest days throughout the week. Refusal to work on Sundays results in threats of termination. This practice had been ongoing for the past two months. According to the grievant, General Manager Mr. Bhatti and Manager Mr. Khadim Hussain had asked workers to work on Sundays. According to the grievant, workers who do not come to work on Sundays or public holidays are terminated, issued with charge sheets or warning letters. We asked the factory to conduct an investigation. However, we did not hear back from the factory until March 2025. Factory response: Worker Interviews: The interviews were conducted by Company’s HR and Compliance team. Workers were selected based on a random sampling approach to ensure a fair representation from various departments and roles within the finishing department. We did ensure that workers were given the option to provide feedback anonymously through a survey or direct interviews, depending on their preference. Workers were given option that they could write feedback and put it in the Suggestion Boxes. The workers were open and gave their feedback honestly. The workers accepted that in past there have been issues like that but all of them have been resolved and now they are not facing any proble, Training Details: The training was attended by the production supervisors from the finishing department as well as the supervisors from other departments. It was mainly to address the finishing department, but we also gave this training to supervisors of other departments in the same production area. We do not want these practices in any department. | Solved | Alisha | The grievants for both this case and 4549 were unreachable. No further actions can be taken and the case is closed. | N/A | ||
| Target | 4934 | YTM-7 | Worker (Hameed Ul Rehman) | 20-May-24 | Unfair Termination/Employment Practices | The worker named Hameed Ul Rehman having ID No. 35740 worked in Weaving department for 1.5 years from YTM-7, called Hamary Awaz Helpline and told the following issue: He told that in factory duty timing was 7 AM to 7 PM (morning shift) 7 PM to 7 AM (night shift). Workers works in both shifts for 12 hours whole month (like 15 days in morning shift and 15 days in evening shift) and on Sunday workers do rest. He told that on 28 April he did not went factory because he had some personal tasks to complete and also was Sunday and Sunday was his rest day. On 29 April when he went factory in night shift he was not allowed by supervisor Mr. Waheed for working in factory, and he was sent back to home and he told that on 3 May supervisor call him to come in factory to sign the resignation paper but he asked that he did not want to resign. On 15 May worker again went factory and he was told by someone that his resign has been accepted and he can collect his cheque while worker said that he did not wrote or sign the resignation. Call was dropped and now follow up is continued with worker. | 23 May,24: Case escalated to factory management. 7 June,24: Factory management responded that Complainant current employment status is active, and no resignation has been submitted from his department. It is important to note that his case is currently under inquiry for violation of the employment act and is subject to disciplinary action. Before your email, we issued him a charge sheet at his residential address on 15-05-2024, due to his failure to report for duty since 30-04-2024. The HCM department contacted him to discuss the matter and requested him to visit the HCM office to provide a written statement in response to the charge sheet. Although he visited the HCM office but refused to follow the disciplinary procedure and expressed his intention to take the matter to labor court without giving any written statement. Following this, the HCM department proceeded the disciplinary protocol and issued an inquiry notice for his absence of more than 10 days without prior notice, asking him to attend the inquiry on 30-05-2024. This notice was sent to his residential address but unfortunately have not received any response. Then, a final inquiry notice was issued to his residential address on 03-06-2024, but again no response has been received to date. If you have contact with him, please ask him to come and follow the disciplinary procedure. It is mandatory for us to record written statements from all parties as defined by law. Moreover, only the HCM department has the right to terminate the employment contract under the rule of law. No other department or individual has the authority to terminate a contract. 30 Aug,24: Helpline team responded to factory that: Thank you for your patience as we followed up with the grievant. As mentioned in his initial grievance, he mentioned that he was sent back home on April 29 by Mr. Waheed. Mr. Waheed then called him on 3 May, asking him to resign, and the worker denied. He also claims that he never received an inquiry letter or charge sheet. Could you kindly share the charge sheet and inquiry letter for reference? Are there any updates regarding this grievant's employment status from Yunus? 12 Sep,24: Factory management responded The worker has fabricated a story to mislead this platform. Attached are the charge sheet and inquiry notices that we sent via courier service. He has also submitted his resignation and received all his statutory benefits from YTML. As he is no longer with YTML, please close this case. | Solved | Alisha | 31 Oct,24: Helpline contacted worker and informed him about factory response. He said that he already received his dues from factory management and now his issue is resolved. As worker is satisfied and he further have no issue, case is closed. | N/A | ||
| Target | 4924 | YTM-7 | Worker (Jamshed) | 18-May-24 | Wages | The worker named Jamshed having ID No. 729373 worked in Packing department for past 8 years from YTM-7, called Hamary Awaz Helpline and told the following issue: He told that he worked as a contract worker and 4 months ago contract was finished and he asked his contractor Mr. Ali Raza that he wants to resign. But contractor asked HR to stop the worker's card and he took card from worker. He told that factory did not cleared his dues also just terminated him. I was asking him more questions but call was dropped. Now follow up is continued with worker. | Case escalated to factory management. | Escalated/Pending | Alisha | ||||
| Target | 4886 | Interloop Limited HD2&4 | Worker (Yaseen) | 14-May-24 | Exploitation | The worker named M. Yaseen having ID No. 225824 works in Finishing Department as a pressman from past 8 years from Interloop HD2, who wants to be anonymous sent messages and told the following issue: He told that in Finishing department supervisor take money from workers to approve their leave, and also he harass the workers. He said that he reported the issue to DM and AM and they are also investigating the issue. Now he wants that workers leave should be approved without any money and he requested that their problem should be solved. | The worker from interloop HD 2 had some concerns extortion in the management . The case was escalated on 22 may 2024 to the factory management . The factory management replied under ticket no 4886 on 18 july that " Mr. Moanam asked the complainant for cigarettes/cold drinks to mark his leave. - can worker confirm that this has stopped? II. However, there was no indication of an intention to solicit money as said request was made openly and not kept secret by the supervisor. III. This does not appear to be a routine practice, as other employees denied similar demands. IV. Regardless of the frequency or intention behind the supervisor’s actions, a false act and violation of company policy by the supervisor is established. V. The company suggests the following corrective and preventive measures to address such issues: a. The concerned supervisor will be reprimanded at HR and counseling in the presence of his seniors will be conducted to prevent such practices in the future. b. The seniors of the concerned supervisor will also be engaged to address such complaints from workers immediately. c. HR will arrange awareness sessions for supervisory staff across all sections of the plants to avoid such issues in future." Helpline response to the factory: However, we strongly believe that asking for personal items as favours for approving leave is a form of abuse of power and warrants disciplinary action. If a supervisor is allowed to ask for small favors, it can create a culture where more significant requests are made in the future. To ensure a thorough understanding of the actions taken, we would appreciate it if you could provide some additional information. Specifically, we would like to know: Were the statements collected from workers and Mr. Moanam documented? If so, could you please share them with us for reference? Has the warning and counselling session been conducted with Mr. Moanam by HR? If so, could you please provide documentation confirming this? Regarding the awareness sessions with supervisory staff, could you please provide a timeline for these sessions? We recommend documenting all sessions for reference. The factory provided workers statements, counselling records along with Statement of Mr. Moanam. They also mentioned starting Awareness sessions of supervisory staff. One session training record attached. Further, we have plan more sessions of supervisory staff that will be completed by 30-Aug-24. | Solved | The helpline tried to contact the grievant, but he did not response. Based on the remediation measures implemented and the supporting evidence provided, we have determined that no further actions are necessary and are subsequently closing this case, as well as case #HA4910. | N/A | |||
| Target | 4799 | US Apparel & Textiles (Pvt.)Ltd. Unit# 2 & 5 | Worker (Sofia) | 09-May-24 | Harassment/Physical Assault | The worker named Sofia having ID No. 236540 works in Trimming department for past 3 years from US Apparel Unit 2, who wants to be anonymous sent message and told the following issue: She told that Deputy Manager Mr. Arshad use abusive language, and misbehave with them that you all are shameless, verbally harasses them if they don't do friendship with him, because he forced all of them to be friends with him. She told that 60 females are working in department and he misbehave with all of them. She said that they complete their tasks timely but senior stop them till 7 PM in factory and he asked them that he do not afraid to anyone go and tell to whom they want to tell about his behavior. | Case escalated to factory management. | Solved | Alisha | Factory response in July: With reference to the subject grievance, our team conducted a thorough and impartial review of the reported issue regarding offensive language, rude behavior, and female harassment. This investigation was based on a questionnaire filled out anonymously by the workers. Please find attached the result sheet and a sample of the questionnaire for your reference. Investigation Findings: The majority of workers provided positive feedback, indicating that there is no issue of offensive language, rude behavior, and female harassment by Mr. Arshad. However, taking into consideration the feedback, the facility has issued a warning letter to Mr. Arshad due to the Zero Tolerance policy for all these issues at US Apparel. We believe that this feedback demonstrates our management's commitment to providing a fear-free environment for all workers. We are dedicated to maintaining a positive work environment and upholding the rights of all our employees. Supporting documents were shared with the Helpline, including the warning letter. | N/A | ||
| Target | 4767 | Interloop Denim | Worker (Syed Ghulam Qadir) | 06-May-24 | Harassment/Physical Assault | The worker named Syed Ghulam Qadir having ID No. 238341 works in Infrastructure Network department for past 4 years from Interloop Denim, called Hamary Awaz Helpline and told the following issue: The worker told that in April he was doing night shift and he boiled water in kettle in office and security officer forbid him that he will not boil water again and he apologized from him. But his senior Supervisor Mr. Waseem Ullah issue him warning letter and he requested him to not issue him warning letter but he did not listen to him. He told that senior supervisor Mr. Waseem Ullah tease him a lot, usually asked him that he will take forcefully resign from him and terminate him. He said that supervisor only tease him. If other workers complete their tasks in 3 hours senior have no issue with him, but he complete his tasks in 2 hours and still he have issue with him. He said that he is mentally disturbed from his senior's behavior towards him. He told that he complaints about his senior behavior to Manager Mr. Usman but no action has been taken and now their manager changed. Now worker wants that he should not be teased by supervisor because he wants to do work in peaceful environment or his department should be changed. | 13 May,24: Case escalated to factory management. 11 June,24: Factory management responded that In continuation to below email it is to intimate that Inquiry is in process, final review and management decision will take some time due to their occupied schedule. So it is requested to please extend the deadline for submission of our response for this grievance from June 10, 2024 to June 25, 2024. 14 June,24: Factory management shared Inquiry report with helpline. 23 Aug,24: Helpline team responded to factory management: Thank you for your patience. In our last conversation with the grievant in July, he confirmed receiving a warning letter and submitting an apology letter. The grievant claims that he does not have other performance issues. The grievant also mentioned that Mr. Waseem's behaviour had not improved, and he has been pushing the grievant to do electric maintenance work. Could you kindly clarify the worker's job role? Could you also please share the supporting evidence mentioned in the inquiry report, including the charge sheet and warning letter(s)? 14 Sep,24: Factory management responded to queries raised by helpline team and shared a lot of evidences as attachments with the helpline. Attachment No. 1 : Verbal warning given to Ghulam Qadir for sleeping while on duty Attachment No. 2: Written warning given to Ghulam Qadir for use electric kettle at workplace which is a safety risk Attachment No. 3: Task list showing poor performance and the downtime faced. Attachment No. 4: feedback from other team members of IS w.r.t. the behavior of Mr. Waseem Attachment No. 5: Mr. Waseem’s Statement. Attachment No. 6: Charge Sheet & Warning issued in connection to the current inquiry to Mr. Ghulam Qadir. 31 Oct,24: Helpline contacted worker and informed him about factory response and he responded that from past 3 years he was asking for job description to which factory did not provide (no additional context on what worker meant, since factory provided helpline all necessary documents including his work agreement). Later he said that his department had changed 1.5 months ago and now he is performing his duty peacefully. His senior also changed so no more issues from senior as well. | Solved | Alisha | He said that now we can close his case because his issue is solved. However, he briefly mentioned that whoever report issue on helpline his issue is not solved, in return factory management retaliate the worker. I asked him more details about this, that what actually he meant but he said that as now his issue is solved we can close the case. He did not provided more details. - This update will be provided to the Target team in the next monthly catch up. As worker does require further assistance from the helpline, the case is closed. | N/A | ||
| Puma | 4753 | Awan Sports Sialkot | Worker (Salamat Ali) | 03-May-24 | Unfair Termination/Employment Practices | The worker named Salamat Ali having ID No. 6639 worked in Screen Printing department for past 6 months from Awan Sports, called, Hamary Awaz Helpline to inquire about his termination. According to the worker, on the first week of may (approximate May 3), his supervisor Mr. Sajid verbally terminated him and told him not to come back to work. The worker further explained that he took leave on May 2 to accompany his father to a doctor's appointment. On May 3, when he returned to the factory, he wrote the leave application from the day before but Mr. Sajid did not sign and did not approve the leave. The worker believes that this may have been a reason for his dismissal. He did not receive any termination letters, nor warnings / charge sheets. The worker went to HR (Mr. Shahbaz) to explain the situation, but he was told that there is nothing HR can do. | Factory response: I would like to address the complaint about the termination of one of our employees, Salamat Ali, who was working in the Screen Printing department as a laborer. After joining, Salamat Ali frequently absent from work without proper notice (find attach file for reference). The supervisor complained that Salamat Ali stay away from work even when he is present in the factory or remain absent 3 to 5 days in a month. That non-serious attitude create trouble for me to meet production targets. In response to this situation, Salamat Ali came to the HR office to explain his circumstances. To give him another chance, HR manager transferred him from the Screen Printing department to the Composite department. Unfortunately, Salamat Ali continued to be absent without proper notice. Despite verbal warnings, he did not improve his attendance & behavior. On his last absence, Salamat Ali failed to inform his supervisor and claimed he had taken his father to the hospital. When asked to provide medical evidence to support his claim, he was unable to do so. Consequently, HR informed Salamat Ali due to your non-serious behavior towards your job, we are going to terminate your services. Your notice period has started now…. And May 15, 2024 is your last working day, your finals dues will be transferred into your account once your notice period has completed. He left HR office on …….without signing termination letter and he is absent from job since ….. I have attached the reference documents with this email. | Solved | Alisha | Upon follow up with the grievant, he denied majority of statements. He mentioned not receiving a termination letter and that he did not take that many leaves, just 2 days every month. He told that factory cleared his April salary now his 6 months bonus pending from factory. The grievant has then been unreachable. The case is closed. | N/A | ||
| Puma | 4736 | Masood Textile Mills | Worker (Abdul Hameed) | 01-May-24 | Wages | The worker named Abdul Hameed (he did not share his ID No.) works in Quality department for past 1 year from Masood Textile Mills, who wants to be anonymous called Hamary Awaz Helpline and told the following issue: They told that factory gave them salaries very late every month. They said that factory did not gave them April Salary yet and now it's 21 May. They said that every month workers facing this issue. | Case escalated to factory management. | Escalated/Pending | Alisha | ||||
| Puma | 4674 | Beacon Impex Pvt Ltd | Anonymous worker | 23-Apr-24 | Working hours/OT | From worker's message: Workers do not get as much overtime as they put in. And even if they get it, they get single, not double. The second is that they make work on Sundays too. If they are told not to come on Sunday, then they don't let them work the next day. In February also two Sundays were worked and Rs.1040 were paid for it. Thirdly, Sunday 21st April has also been made to work and if the workers say no to Sunday, then they are not allowed to work the next day. Still trying to reach him on facebook | Factory response: First of all, no any such verbal / written complaint has received so far to HR department / WMC / Grievance handling committee or any other forum in side the organization. As per our standing practice workers consent form duly signed by relevant worker before execution of OT is mandatory and if some one is not willing to work on OT, he / she is free to release on time. However, i am conducting the inquiry with Mr. Aamir Riaz (Dy. Manager and Mr. Asad (Supervisor) regarding the subject complaint and the matter will also be investigated with other co workers of the same department. Factory engagement with the helpline was slow until August 2024 onwards, as Puma had a webinar with their suppliers in July 2024. | Solved | Alisha | Investigations of cases until that point were slow, factory was denying allegations and we could not gather additional details from the workers. Puma is aware of the risks that lie with unpaid overtime cases. Ongoing unpaid overtime cases - #6014, #6015 and main ticket currently is #HA6452 Since grievant from this case was unreachable, the case is closed. | N/A | ||
| Puma | 4636 | Masood Textile Mills | Anonymous worker | 19-Apr-24 | Harassment/Physical Assault | Anonymous worker from Masood Textile Mills contacted the helpline to report that a worker who had reported to the helpline faced retaliation by HR for reporting an issue. They pressurised him to call the helpline once more saying that his salary has been increased and there are no further issues. The helpline reassured the worker that at that time, all salary concerns were disclosed anonymously. | Beacon Impex response under #5583 (Mr. Nasir oversees CAP implementation across Masood Textile Mills, Beacon Impex and Beacon Impex Complex). Retaliation Training for Management: Additional sessions on retaliation were held on August 31, 2024 and September 6, 2024 including Mr. Barkat Ali. For documentation of the sessions, refer attached Annex-D1, D2, D. Since the grievant no longer works at the factory, the case is closed. Puma is aware of the issue reported. | Solved | Beacon Impex response under #5583 (Mr. Nasir oversees CAP implementation across Masood Textile Mills, Beacon Impex and Beacon Impex Complex). Retaliation Training for Management: Additional sessions on retaliation were held on August 31, 2024 and September 6, 2024 including Mr. Barkat Ali. For documentation of the sessions, refer attached Annex-D1, D2, D. Since the grievant no longer works at the factory, the case is closed. Puma is aware of the issue reported. | N/A | |||
| Puma | 4369 | Masood Textile Mills | Worker (Umar Farooq) | 25-Mar-24 | Wages | The worker named Umar Farooq having ID No. 411293 works in Stitching department as a Machine Operator for past 8 years from Masood Textile Mills, who wants to be anonymous called Hamary Awaz Helpline and told the following issue: He told that they are Semi Contract workers (Piece rate workers) and they were told that they will receive payment twice in month on 7th and 22 of every month but factory give them salaries very late. They received 7th date salary after 15 date of every month and then 22 date of salary they receive on 1st week of next month. They have to borrow money to meet their expenses because of late salary. He told that they work 12 to 14 hours on daily basis but they only receive 8000 for 15 days also they work 8 hour on Sunday also but they are not given overtime wages. They received salaries by hand, no payslips are given to them. They receive monthly wage only 16000, very below to legal minimum wage. They talked to management many times about salary but no action taken by management. Worker requested that they should be given salaries timely | Under #4640, Beacon Impex had provided details on the calculation of piece rate workers' salaries and how their wages meet the minimum wage. Regarding late disbursement of salaries, MTM mentioned the following CAP under #5481: Identified/Shared Grievance: 1) Non-availability of pay slips: Factory comments/progress: Through a proper investigation, we have come to know that HR department is ensuring pay slips for all cash paid workers, as all relevant complete information is printed on cash envelops in native language for workers better understanding and ease. Gap: Currently, this pay slip facility is not available for bank paid workers as HR department is issuing pay slips to only those bank paid workers who demand for this. Sustainable action: HR department has been instructed & will be responsible to distribute pay slips to all bank paid workers at their work place and while ensuring implementation, this activity will be monitored by compliance team. Target date: September 06,2024 Identified/Shared Grievance: 2) Delay in salary disbursement: Factory comments/progress: Nominated team has reviewed/verified Pay roll records. Gap: During document review, late payment disbursement (10-15 days late) records have been observed in last few months. | Solved | Alisha | Sustainable action: This matter has been shared immediately with key finance team’s personnel and they assured that they will ensure salary disbursement within the prescribed legal time frame. While continuous monitoring and ensuring, key personnel have been nominated as a coordinator. Target date: October 31,2024 The worker has remained unreachable, the case is closed. | N/A | ||
| Puma | 4549 | Ali Trading Sialkot | Anonymous worker | 03-Apr-24 | Working hours/OT | The worker told in messages that he is working in Ali Trading for past 4 years and workers are forced to do overtime. In Finishing department Assistant Supervisor Mr. Babar use abusive language and misbehave with workers. He told that Mr. Babar tease workers without any reason and then complaint against them and terminate the workers. He requested that Mr. Babar should be given warning and his behavior should be changed with workers. | Factory response under #4549: The matter has been thoroughly investigated. The workers of the Finishing department have been interviewed separately. Although none of the workers agreed to this complaint about forced OT and the behavior of the assistant supervisor. However we took following actions: Carried out special training of the production supervisors. In which they were told that no worker should ever be forced to work OT. It should always be voluntary. The supervisors were told that it is totally unacceptable for the company to use abusive or objectionable language. The workers were given training on the same. They were told to immediately contact HR for any behavioral issue. The Assistant Supervisor Babar has been served a warning notice. He has been warned to never repeat such mistakes. Training report and warning notice are attached. After this alleged training took place, another worker contacted us regarding the same issue (ticket #4980). For that case: Upon follow up with grievant on August 6, the grievant mentioned that he, along with other workers in the stitching department, were still being forced to work on Sundays from 8am to 5pm, with no rest days throughout the week. Refusal to work on Sundays results in threats of termination. This practice had been ongoing for the past two months. According to the grievant, General Manager Mr. Bhatti and Manager Mr. Khadim Hussain had asked workers to work on Sundays. According to the grievant, workers who do not come to work on Sundays or public holidays are terminated, issued with charge sheets or warning letters. We asked the factory to conduct an investigation. However, we did not hear back from the factory until March 2025. Factory response: Worker Interviews: The interviews were conducted by Company’s HR and Compliance team. Workers were selected based on a random sampling approach to ensure a fair representation from various departments and roles within the finishing department. We did ensure that workers were given the option to provide feedback anonymously through a survey or direct interviews, depending on their preference. Workers were given option that they could write feedback and put it in the Suggestion Boxes. The workers were open and gave their feedback honestly. The workers accepted that in past there have been issues like that but all of them have been resolved and now they are not facing any proble, Training Details: The training was attended by the production supervisors from the finishing department as well as the supervisors from other departments. It was mainly to address the finishing department, but we also gave this training to supervisors of other departments in the same production area. We do not want these practices in any department. | Solved | Alisha | The grievants for both this case and 4549 were unreachable. No further actions can be taken and the case is closed. | N/A | ||
| Puma | 5112 | Ali Trading Sialkot | Worker (Shabnam) | 10-Jun-24 | Unfair Termination/Employment Practices | The worker named Shabnam having ID No. 1364 worked in Ali Trading factory for past 3 years sent messages and told the following issue: She told that on 8 June she took leave from factory and she went for some domestic work to market and her cousin brother brought 2 workers of factory ( 1 male and 1 female) to her home for dating purpose. She said that she did not know about this matter. Factory terminated her and now she wants re hiring in factory. | She lives in village and people of that village were eye witness of this matter. Some community members went to the factory and they complained about her that she is damaging the repute of village by facilitating people for wrong doing and she is involve in these matters from so long. Community people warn factory that if they did not took any action on this matter then, they will begin a campaign on social media about factory, that factory facilitating their workers in wrong doing. Since this is a rural area, this is a sensitive issue, which is why community members took action. So factory took disciplinary action against her and terminated her. Factory shared all her pending dues. | Solved | Alisha | She lives in village and people of that village were eye witness of this matter. Some community members went to the factory and they complained about her that she is damaging the repute of village by facilitating people for wrong doing and she is involve in these matters from so long. Community people warn factory that if they did not took any action on this matter then, they will begin a campaign on social media about factory, that factory facilitating their workers in wrong doing. Since this is a rural area, this is a sensitive issue, which is why community members took action. So factory took disciplinary action against her and terminated her. Factory shared all her pending dues. | N/A | ||
| Target | 5562 | US Apparel & Textiles (Pvt.)Ltd. Unit# 2 & 5 | Worker (Ali Raza) | 04-Aug-24 | Workers benefits | The worker named Ali Raza having ID No. 228796 worked in Spray hall for past 5 years from US Apparel-5, sent messages and told the following issue: He sent messages and he was asking that when they will be given bonus. He said that they were told that they will be given bonus in July but they did not receive. He said that he has to go abroad and he was waiting for bonus but factory did not gave him bonus so he resigned from factory. He also told that Incharge Mr. Shafqat was tease him a lot. Now he is still asking for bonus. | Ms. Hina talked to factory management to inquire about worker is eligible for bonus or not. They responded that yes worker is eligible for bonus and they suggested to inform worker to visit factory for bonus. They said that when worker will go factory he has to tell guard that he wants to meet HR Head Mr. Umar Ghafoor then he will be allowed to enter in factory. He has to submit written application then his bonus will be paid to him. | Solved | Alisha | The Helpline informed him about factory response and asked him to visit factory and to submit application for bonus. He responded that he will visit the factory. For now, no further actions can be taken and the case is closed. | N/A | ||
| Primark | 5122 | Digital Apparel PVT Ltd (26463) | Worker (Sajid Khan) | 10-Jun-24 | Unfair Termination/Employment Practices | The worker from Digital Apparel sent messages and told the issue that factory terminated him in November 2023 due to low work in factory and said to him that when will work start again in factory he will be called again. But when work started, factory hire new workers and he is not called by factory. He said that he joined Digital Apparel Unit 3 and when they entered his ID card number in system they got to know that worker is black listed. Now he wants to be hired again in factory. | Helpline asked him about that what he meant by blacklisted but he did not respond. Also informed him that helpline can't help him for rehiring in factory and suggested him to share his CV in different factories for job. He seen the messages but no response. He also told in messages that when factory terminated him they cleared his all dues. So case is closed. | Solved | Alisha | Helpline asked him about that what he meant by blacklisted but he did not respond. Also informed him that helpline can't help him for rehiring in factory and suggested him to share his CV in different factories for job. He seen the messages but no response. He also told in messages that when factory terminated him they cleared his all dues. So case is closed. | N/A | ||
| Target | 5101 | Artistic Milliners (Pvt) Ltd AM15 | Anonymous worker | 08-Jun-24 | Unfair Termination/Employment Practices | Grievant shared a Facebook post written on this, that: Another story of economic massacre, cruelty and brutality of the poor workers by the top management of Artistic Milliners Garments Company has come to light. Mazhar Ali, who was working in Unit AM 15 Company for the last five years, who is the sole breadwinner of his family, has been dismissed from the company without reason. I have been sitting idle for five months, if my problem is not solved, I will set myself on fire in front of AM Unit 4 and the company management will be responsible for it. | Helpline tried to contact many times with grievant for more details but he remains unreachable. So case is closed. | Solved | Alisha | Helpline tried to contact many times with grievant for more details but he remains unreachable. So case is closed. | N/A | ||
| Out Of Scope | 4847 | Out of Scope | Unknown worker | 11-May-24 | Out of Scope | Worker need office job. | The worker contacted the helpline because they need an office job. Helpline tried to contact worker many times for getting more details about the issue. But worker remain unreachable. Case is closed. | Solved | Alisha | The worker contacted the helpline because they need an office job. Helpline tried to contact worker many times for getting more details about the issue. But worker remain unreachable. Case is closed. | N/A | ||
| Out Of Scope | 4904 | Out of Scope | Grievant (Syed Sadaqat) | 16-May-24 | Working hours/OT | The grievant named Syed Sadaqat Hussain Shah having ID No. 633239 from Master Textile Mills (Out of scope) sent messages and told the following issue: He told that management forced workers to do overtime and they did not pay them overtime wages. Also workers are forced to work on Sunday and management only pay them 800 Rs. If workers refused for overtime then they threatened them to termination. Duty timing is 8:30 AM to 5:30 PM but vehicles pick the workers on 7:15 AM. Workers are very worried. | Helpline tried to contact worker to refer them to the labour department or other resources but he remained unreachable. So case is closed. | Solved | Alisha | Helpline tried to contact worker to refer them to the labour department or other resources but he remained unreachable. So case is closed. | N/A | ||
| Primark | 4842 | Al Rahim Textile Industries (18523) | Worker (M. Noshad) | 11-May-24 | Unfair Termination/Employment Practices | The worker named M. Noshad having ID No. 65509 worked in Sizing & Warping department for past 8 months from Al Rahim Textile Industries, called Hamary Awaz Helpline and told the following issue: Context The worker explains that he took 10 days leave in May 2024 from Incharge Mr. Zahid and Supervisor Mr. Lateef due to emergency in home. He did not submit written application because he was told by Incharge that he will submit his application on his behalf. The worker explains that he did not take excessive leave during his tenure. Issue He claims that during his leave period, he received a call from Incharge that his resignation had been submitted to factory and he did not need to come back . The grievant claims that he never submit any resignation nor received a termination letter from factory. The worker claims that he has not yet received his April salary. | Case escalated to factory management. Factory responded that In reference to the following email, we have conducted a detailed investigation with the concerned persons. Please note that his last working month was November 2023. He took 9 days of leave from November 14th to November 22nd, 2023 which has been approved (attached attendance). After the completion of 10 days leave, Mr. Noshad did not come to the facility. The in-charge tried to contact him so many times, but he was unresponsive so far. (Attached FNF) There are no pending dues. Revert if you need any further info or clarification in this regard. | Solved | Alisha | Helpline tried to contact worker many times to inform him about factory response but he remained unreachable. Case is closed. | N/A | ||
| Puma | 5776 | Beacon Impex Pvt Ltd | kiran shahzad | 04-Sep-24 | Workers benefits | payments issue | 4 sep 2024 send the internal note to sarina | Solved | Taha | 4 sep 2024 send the internal note to sarina | 4 sep 2024 waiting for sarina to reply | ||
| Target | 5698 | Interloop Denim | Worker (Wajid Ali) | 26-Aug-24 | Out of Scope | The grievant named Wajid Ali having ID No. 243951 worked in Finishing department for 1 year from (2021-2022) from Interloop Denim, called Hamary Awaz helpline and told the following issue: He told that he was absent from factory more than 10 days and verbally informed his supervisor about his leave but factory terminated him without giving any notice. So he wanted that factory accept his resignation. I told him that he never submitted written application to HR for his leave and he was absent more than 10 days from duty so factory took disciplinary action and terminated him. | Told him that his issue from 2022 so we can't help him now and suggested him to report his issue into Labor Court if he considers that factory unfairly terminated him. He is satisfied with the information provided and further have no issue. | Solved | Alisha | Worker is satisfied with the information provided and further have no issue. | N/A | ||
| Target | 5747 | Interloop Apparel | Abdul Wahab Ali | 31-Aug-24 | Workers benefits | Pending payments issue | 2 sep 2024 send the internal note to sarina | Solved | Taha | 2 sep 2024 send the internal note to sarina | 2 sep 2024 waitng for sarina to reply | ||
| Target | 5556 | Interloop Limited HD2&4 | Muhammad Sajjad yousaf | 03-Aug-24 | Workers benefits | salary issues | 2 sep 2024 send the internal note to sarina | Solved | Taha | 2 sep 2024 send the internal note to sarina | 2 sep 2024 waiitng for sarina ot reply | ||
| Out Of Scope | 5737 | Out of Scope | anonymous | 29-Aug-24 | Out of Scope | out of scope | 29 aug 2024 send the internal note to sarina | Solved | Taha | 29 aug 2024 send the internal note to sarina | 29 aug 2024 waitig for sarina to rpely | ||
| Target | 5714 | Interloop Denim | Worker (M. Azhar) | 28-Aug-24 | Out of Scope | The worker named M. Azhar having ID No. 277460 works in Stitching department for past 1 month from Interloop Denim, called Hamary Awaz Helpline and told the following issue: He told the issue that he has 4 children and they are special children, they can't walk, can't eat by themselves and his wife has to look after of them all time so he requested for their treatment in good hospital. I have discussed the issue with Ms. Hina and she suggested that we can suggest worker to complete his probation period first, after that we can request factory for social security benefits. | The helpline wanted to follow up with the worker to explain expectations and provide some advice. However, the grievant was unreachable, the case is closed. | Solved | Alisha | The helpline wanted to follow up with the worker to explain expectations and provide some advice. However, the grievant was unreachable, the case is closed. | N/A | ||
| Out Of Scope | 5715 | Out of Scope | anonymous | 28-Aug-24 | Out of Scope | out of scope | 28 aug 2024 send the internal note to sarina | Solved | Taha | 28 aug 2024 send the internal note to sarina | 28 aug 2024 waiting for sarina to reply | ||
| Out Of Scope | 5717 | Out of Scope | anonymous | 28-Aug-24 | Out of Scope | out of scope | 28 aug 2024 send the internal note to sarina | Solved | Taha | 28 aug 2024 send the internal note to sarina | 28 aug 2024 waiting for sarina to reply | ||
| Target | 5444 | Interloop Denim | Worker (Ahsan) | 23-Jul-24 | Harassment/Physical Assault | The worker named Ahsan having ID No. 269797 worked in Stitching department Line 4 in night shift for past 9 months from Interloop Denim, called Hamary Awaz Helpline and told the following issue: He told that he took leave on 20 July and also he informed his Supervisor Mr. Adnan about his leave. On 22 July he went factory again and was working and his machine got damaged that's why he got some burdened. In the meanwhile Incharge Mr. Asif came to him and abuse him (with very bad words against his sister and mother, and worker told that these words were not tolerable for me) that he took leave a day before and now why not completing the target. He said that he stands up from machine in anger because Mr. Asif abuse him then Incharge Mr. Saqib slapped him on back, also supervisors of Line 6 Mr. Waris and Mr. Rasheed hold him from collar and took him to the office and they beat him. Mr. Rasheed said that if his card was blocked by factory he has no issue but he will beat him. I was asking him more details about his issue and what he wants from helpline but call was dropped and now he is unreachable. | Helpline having insufficient information and worker has not given consent to disclose identity so it would be impossible to investigate his case. Also worker remains unreachable. Case is closed. | Solved | Alisha | Helpline having insufficient information and worker has not given consent to disclose identity so it would be impossible to investigate his case. Also worker remains unreachable. Case is closed. | N/A | ||
| Target | 4744 | US Apparel & Textiles (Pvt.)Ltd. Unit# 2 & 5 | Anonymous worker | 01-May-24 | Harassment/Physical Assault | An anonymous worker from US Apparel Unit 5, Sewing department reported verbal abuse from line leader of line 5, Mr. Fiaz. The grievant claims that Mr. Fiaz addresses workers offensively and is often rude with them. He also threatens to slap workers and threatens them with termination. The worker believes that he often abuses his authority for no reason. | The company has addressed this matter and requested Mr. Fiaz to provide an explanation regarding the ground realities on the floor during work, specifically about meeting targets within the given time frame. Currently, the acceptance level from the workers' side is increasingly negative, even though supervisors and in-charges are making efforts to encourage them to focus on their work and meet the targets on time. Moreover, the facility has implemented several steps to mitigate the discrepancies between the workers and the supervisory staff. Conduct random survey on floor Increase the frequency of refresher training session on floor regarding disciplinary behavior Encouraging the supervisory staff to take more positive approach for workers counseling. | Solved | Alisha | Upon follow up, the grievant confirmed that supervisor's behaviour had improved. He confirmed that HR came to the department and asked workers to report issue to HR if there are any further problems. The grievant is satisfied with the actions taken. Note: US apparel, following a pattern, has not sent any evidence or documentation regarding the investigation. Our response to factory to close the case: Based on our understanding, the investigation was not fully documented, and surveys were conducted verbally. If this is not the case, please provide the documentation of the surveys for our reference. Given the grievant's confirmation of remediation, we will be closing this case. However, for future cases, we strongly recommend that US Apparel document all interactions, follow-ups, engagements, and interviews with workers regarding grievance investigations and findings. To facilitate this process, it is essential to include specific details such as the date, time, issue discussed, handler involved, and the resulting actions or outcomes. Documenting provides a clear record of events, supports transparency, and can serve as evidence for any other investigations. We also strongly recommend to document the refresher trainings mentioned. | N/A | ||
| Puma | 4939 | Wembley Sports Sialkot | Worker (Shahid Nazeer) | 20-May-24 | Unfair Termination/Employment Practices | He told that on 17 May he had fight with his co-worker in night shift around 1:00 AM (he did not remember the name of co-worker). He told the reason of fight that his co-worker used to sell drugs in the factory and he forced him to buy drugs from him, which led to a fight between them. He told that many workers sale drugs in factory and management is also aware about it. After fight worker went to Manager Mr. Arslan and told him about the incident and then Manager fired the both workers. He said that he terminated without any reason. He said that justice should be given to him. He did not ask for re-hiring nor he talk about any pending dues he just said that justice should be given to him. | Worker did not clearly told that what exactly he wants from helpline. | Solved | Alisha | Helpline tried to contact him many times but he remains unreachable. Case is closed. | N/A | ||
| Target | 4931 | Interloop Limited HD2&4 | Worker (Syed Mehmood ul Hassan) | 19-May-24 | Health & Hygiene | He told that he got an accident in December 2023 after working hours at 12 AM when he was going home and due to that accident he has back pain and shoulder pain and he is working as a Pressman so he is facing a lot of difficulty to perform his duty by standing all the time. He told that he submitted written application to HR Mr. Mubashar and Mr. Shahid Hameed for changing his designation from Pressman to helper but they did not listen to him and he also shared application with helpline. He said that senior helper Mr. Azeem forced him to work as a pressman in standing position also behaves rudely with him. Due to his health condition he has to took many leave so then seniors insulted him and due to many absents his record becoming unsatisfactory so senior threatened him to terminate. Worker shared medical slips with helpline as evidences to show to factory and requested to change his designation from pressman to helper and he also requested that he should be not be retaliated by factory to report issue on Hamary Awaz Helpline. Now he wants to change his designation. | Worker had told the helpline that he would approach case internally and let us know if we can move forward with escalation. The grievant has remained unreachable. The doctors report worker had shared also required clarification. | Solved | Alisha | Worker had told the helpline that he would approach case internally and let us know if we can move forward with escalation. The grievant has remained unreachable. The doctors report worker had shared also required clarification. | N/A | ||
| Target | 5136 | Interloop Denim | Worker (Waqas) | 12-Jun-24 | Harassment/Physical Assault | He told that there are 50 workers in Washing department and Supervisors Mr. Asif and Mr. Daniyal tease workers and use abusive language with all of them without any solid reason, except 5 to 6 workers because they are their relatives and they do favoritism. He said that they only sign leave of their favorite workers. Workers complete their tasks timely but still supervisors tease them. Worker told that he never receive warning letter and charge sheet during his tenure in factory. He said that they told DGM Mr. Rehman about supervisors behavior but he took no action so they did not tell HR or MR about the issue because DGM did not solve the issue. Worker wants that they should not be teased by seniors. I was asking him more questions but call was dropped then I tried to contact him again but no response. | Tried to contact worker many times to get maximum details about issue to escalate the case but he remains unreachable. | Solved | Alisha | The grievant had provided broad statements, and Helpline required further details to escalate. Unfortunately, grievant has remained unreachable. | N/A | ||
| Target | 5657 | Interloop Apparel | Muhammad Rizwan | 18-Aug-24 | Workers benefits | pending dues | 22 aug 2024 send the internal note to sarina | Solved | Taha | 22 aug 2024 send the internal note to sarina | 22 aug 2024 waiting for sarina to rpely | ||
| Target | 5672 | US Apparel & Textiles (Pvt.)Ltd. Unit# 2 & 5 | Ruksan Masih | 22-Aug-24 | Exploitation | in charge uses bad words | 22 aug 2024 send the internal note to sarina | Solved | Taha | 22 aug 2024 send the internal note to sarina | 22 aug 2024 waiting for sarina to reply | ||
| Puma | 5664 | Masood Textile Mills | Muhammad Qayyum | 19-Aug-24 | Out of Scope | out of scope | 19 aug 2024 send the internal note to sarina | Solved | Taha | 19 aug 2024 send the internal note to sarina | 19 aug 2024 waiting for sarina to reply | ||
| Puma | 5656 | Ali Trading Sialkot | Muhammad Zubair | 17-Aug-24 | Exploitation | gate card block | 19 aug 2024 send the internal note to sarina | Solved | Taha | 19 aug 2024 send the internal note to sarina | 19 aug 2024 waiting for sarina to reply | ||
| Puma | 5663 | Ali Trading Sialkot | Muhammad Zubair | 17-Aug-24 | Unfair Termination/Employment Practices | termination issues | 19 aug 2024 send the internal note to sarina | Solved | Taha | 19 aug 2023 send the internal note to sarina | 19 aug 2023 waiting for sarina response | ||
| Puma | 5658 | Beacon Impex Pvt Ltd | Muhammad fasal | 19-Aug-24 | Exploitation | supervisor behavior is not good and forced overtime | 19 aug 2024 send the internal notes to sarina | Solved | Taha | 19 aug 2024 send the internal notes to sarina | 19 aug 2024 waiting for sarina to reply | ||
| Out Of Scope | 5652 | Out of Scope | anonymous | 17-Aug-24 | Out of Scope | out of scope | 17 aug 2024 send the internal note to sarina | Solved | Taha | 17 aug 2024 send the internal note to sarina | 17 aug 2024 waiting for sarina to reply | ||
| Out Of Scope | 5653 | Out of Scope | anonymous | 17-Aug-24 | Out of Scope | out of scope | 17 aug 2024 send the internal note to sarina | Solved | Taha | 17 aug 2024 send the internal note to sarina | 17 aug 2024 waiting for sarina to reply | ||
| Target | 5654 | Interloop Apparel | abdul wajab ali | 17-Aug-24 | Workers benefits | pending payments | 17 aug 2024 send the internal note to sarina | Solved | Taha | 17 aug 2024 send the internal note to sarina | 17 aug 2024 waiting for sarina to reply | ||
| Primark | 5648 | Al Rahim Textile Industries (18523) | M noshed | 17-Aug-24 | Unfair Termination/Employment Practices | termination issues | 17 aug 2024 send the internal note to sarina | Solved | Taha | 17 aug 2024 send the internal note to sarina | 17 aug 2024 waiting for sarina to reply | ||
| Target | 5651 | Interloop Denim | saloom raiz | 17-Aug-24 | Workers benefits | charge sheet issue | 17 aug 2024 send the internal note to sarina | Solved | Taha | 17 aug 2024 send the internal note to sarina | 17 aug 2024 waiting for sarina to reply | ||
| Puma | 5638 | Wembley Sports Sialkot | Zaheer Ahmed | 17-Aug-24 | Workers benefits | Gratuity issues | 17 aug 2024 send the internal note to sarina | Solved | Taha | 17 aug 2024 send the internal note to sarina | 17 aug 2024 waiting for sarina to reply | ||
| Target | 5631 | Interloop Denim | Muhammad shakeel | 16-Aug-24 | Out of Scope | job issues | 16 aug 2024 send the internal note to sarina | Solved | Taha | 16 aug 2024 send the internal note to sarina | 16 aug 2024 send the internal note to sarina | ||
| Puma | 5632 | Wembley Sports Sialkot | shahid | 20-May-24 | Unfair Termination/Employment Practices | unfair termination | 16 aug 2024 send the internal note to sarina | Solved | Taha | 16 aug 2024 send the internal note to sarina | 16 aug 2024 waiting for sarina to reply | ||
| Out Of Scope | 5636 | Out of Scope | anonymous | 16-Aug-24 | Out of Scope | out of scope | 16 aug 2024 send the internal note to sarina | Solved | Taha | 16 aug 2024 send the internal note to sarina | 16 aug 2024 waiting for sarina to reply | ||
| Target | 5635 | Interloop Apparel | abdul wahab ali | 16-Aug-24 | Workers benefits | pending payments | 16 aug 2024 send the internal note to sarina | Solved | Taha | 16 aug 2024 send the internal note to sarina | 16 aug 2024 waiting for sarina to reply | ||
| Out Of Scope | 5630 | Out of Scope | anonymous | 16-Aug-24 | Out of Scope | out of scope | 16 aug 2024 send the internal note to sarina | Solved | Taha | 16 aug 2024 send the internal note to sarina | 16 aug 2024 waiting for sarina to reply | ||
| Target | 5620 | Yunus Textile Mills | muhammad faisal | 14-Aug-24 | Unfair Termination/Employment Practices | unfair termination | 16 aug 2024 send the internal note to sarina | Solved | Taha | 16 aug 2024 send the internal note to sarina | 16 aug 2024 waiting for sarina to reply | ||
| Target | 5581 | Interloop Apparel | Muhammad Irfan Rana | 15-Aug-24 | Unfair Termination/Employment Practices | unfair termination want gratuity and one month advance salary | 15 aug 2024 send the internal note to sarina | Solved | Taha | 15 aug 2024 send the internal note to sarina | 15 aug 2024 waiting for sarina to rpely | ||
| Out Of Scope | 5614 | Out of Scope | anonymous | 13-Aug-24 | Out of Scope | out of scope | 13 aug 2024 send the internal note to sarina | Solved | Taha | 13 aug 2024 send the internal note to sarina | 13 aug 2024 waiting for sarina to rpely | ||
| Out Of Scope | 5615 | Out of Scope | test ticket | 13-Aug-24 | Out of Scope | test ticket | 13 aug 2024 send the internal note to sarina | Solved | Taha | 13 aug 2024 send the internal note to sarina | 13 aug 2024 waiting for sarina to reply | ||
| Out Of Scope | 5617 | Out of Scope | anonymous | 13-Aug-24 | Out of Scope | test ticket | 13 aug 2024 send the internal note to sarina | Solved | Taha | 13 aug 2024 send the internal note to sarina | 13 aug 2024 waiting for sarina to reply | ||
| Kik | 5609 | Saad Textiles | Muhammad Aslam | 10-Aug-24 | Working hours/OT | An anonymous worker from Saad Textile Mills Quality department contacted the Helpline to report retaliation, as well as forced and unpaid overtime. Retaliation According to the grievant, around the beginning of August, the security guard at the gate took the Helpline card from the grievant. According to the grievant, GM Mr. Khazir Hayat instructed the security guard to do so. Forced and unpaid overtime According to the grievant, working hours range from 8AM to 6PM, and then senior GM Mr. Khazir Hayat forces workers to do overtime until approximately 11 PM. He threatens workers with termination if they do not work overtime. The grievant confirms that his monthly salary is 32,000 PKR. However, the salary does not include overtime and the worker believes he is not being compensated for overtime. The grievant addressed overtime compensation concern internally, however, no actions were taken. Note: The grievant claims to have signed the contract, but he did not understand nor read the terms he was signing. | Factory response to three similar cases - this case, #5609, #5386, #5870 and #5815 (only relevant information to this case shared below): I can fully understand that as part of the training process, workers were given the opportunity to test the Helpline number, but those were only a few, on the other hand, helpline cards are given to every worker, who worked in Saad Textile Mills (Pvt) Ltd (Pics Attached), on top of that we also displayed helpline posters in different prominent locations of the factory (Pics Attached). We believe that Hamari Awaz is a wonderful platform to address any genuine complaints/grievances, but I am very disappointed to see that some of the workers with bad attention misuse this wonderful platform with a negative approach. We have hundreds of employees with us and surprisingly a few of them called on helpline number and claimed that helpline cards were taken back from them. The submitted pieces of evidence have proved that these complaints were registered with bad attention i.e: In complaint # 5609 complainant claimed that helpline cards were taken on the instruction of Mr. Khizer Hayyat (General Manager), which is false Mr. Khizer hayyat never worked in the Saad Textile Mills (Pvt) Ltd as General Manager / Manager or any supervisor position. These are prime examples of complaints registered with bad attention to the misuse of this wonderful platform. Further please note that our HR team has completed the comprehensive verification process in the factory, during this verification process: No worker has complained that the company or its representative takes back his/her helpline card. Workers are satisfied that their salary is paid as per their attendance sheet and also appreciate the digital payment process. We are very sure that in the next 2-3 months, 80-90% of salaries will be paid digitally. In case any worker has lost/missed his /her helpline card, Saad Textile Mills (Pvt) Ltd has displayed helpline posters in different locations to ensure that workers have access to the helpline number. Saad Textile Mills (Pvt) Ltd always believes in transparency, this is a baseless allegation that the pay slips signed do not reflect their actual salaries, to overcome this false statement Saad Textile Mills (Pvt) Ltd has started a digital payment process. Working Hours policy is attached and employee attached for your reference. Factory also shared overtime, forced labour and non-retaliation policies. Like all other policies, this non-retaliation policy is also implemented in M/s Saad Textile Mills (Pvt) Ltd. The Human Resources department ensures and monitors its implementation and also arranges training sessions of workers to give them awareness of this policy. Factory also then explained that training sessions on non-retaliation were already arranged, and shared an annual training calendar. The management of Saad Textile Mills (Pvt) Ltd is committed to all worker’s rights being protected and has already taken necessary steps to ensure this. Training on Non-Retaliation Policy is part of the Annual Training plan. Workers Handbook printed in local/national language is provided to every worker at the time of hiring. This handbook comprehensively covers different policies i.e.: Employment Policy, Working Hour policy, Overtime Policy, Leave Policy, minimum wage policy, etc. The management of Saad Textile Mills (Pvt) Ltd strictly condemns forced labor in any form and has developed and implemented a forced labor policy as well as an open-door policy. The human resource department & departmental heads ensure that the working hours of any workers do not exceed legal working hours and workers have every right to refuse overtime work if any, and this has been implemented through a working hour policy. | Solved | Taha | When the Helpline tried to contact the worker around September 2024, the worker mentioned that it was a wrong number. The grievant may have used a colleague's phone, however, this remains unclear. No further actions can be taken, the case is closed. | N/A | ||
| Primark | 5572 | Al Rahim Textile Industries (18523) | sumar | 10-Aug-24 | Workers benefits | gratuity and one month advance salary | 10 aug 2024 send the internal note to sarina | Solved | Taha | 10 aug 2024 send the internal note to sarina | 10 aug 2024 waiting for sarina to rpely | ||
| Out Of Scope | 5607 | Out of Scope | anonymous | 10-Aug-24 | Out of Scope | needed job | 10 aug 2024 send the internal note to sarina | Solved | Taha | 10 aug 2024 send the internal note to sarina | 10 aug 2024 waiting for sarina response | ||
| Out Of Scope | 5597 | Out of Scope | anonymous | 08-Aug-24 | Out of Scope | test ticket | 8 aug 2024 send the internal note to sarina | Solved | Taha | 8 aug 2024 send the internal note to sarina | 8 aug 2024 waiting for sarina to reply | ||
| Out Of Scope | 5598 | Out of Scope | anonymous | 08-Aug-24 | Out of Scope | needed job | 8 aug 2024 send the internal note to sarina | Solved | Taha | 8 aug 2024 send the internal note to sarina | 8 aug 2024 waiting for sarina to reply | ||
| Target | 5593 | Interloop Apparel | Bilal | 08-Aug-24 | Workers benefits | promotion issues | 8 aug 2024 send the internal note to sarina | Solved | Taha | 8 aug 2024 send the internal note to sarina | 8 aug 2024 waiting for sarina to reply | ||
| Target | 5592 | Interloop Apparel | wahab ali | 08-Aug-24 | Workers benefits | pending dues | 8 aug 2024 send the internal note to sarina | Solved | Taha | 8 aug 2024 send the internal note to sarina | 8 aug 2024 waiting for sarina to reply | ||
| Out Of Scope | 5596 | Out of Scope | anonymous | 08-Aug-24 | Out of Scope | out of scope | 8 aug 2024 send the internal note to sarina | Solved | Taha | 8 aug 2024 send the internal note to sarina | 8 aug 2024 waiting for sarina to reply | ||
| Target | 5594 | Interloop Apparel | anonymous | 08-Aug-24 | Out of Scope | out of scope | 8 aug 2024 send the internal note to sarina | Solved | Taha | 8 aug 2024 send the internal note to sarina | 8 aug 2024 waiting for sarina to reply | ||
| Target | 5581 | Interloop Apparel | muhammad irfan | 06-Aug-24 | Unfair Termination/Employment Practices | termination | 6 aug 2024 send the internal note to sarina | Solved | Taha | 6 aug 2024 send the internal note to sarina | 6 aug 2024 waiting for sarina to reply | ||
| Target | 5580 | Interloop Limited HD1 | muhammad faisal | 06-Aug-24 | Workers benefits | gratuity issues | 6 aug 2024 send the internal note to sarina | Solved | Taha | 6 aug 2024 send the internal note to sarina | 6 aug 2024 waiting for sarina to reply | ||
| Primark | 5569 | Al Rahim Textile Industries (18523) | Qarban Ali | 06-Aug-24 | Workers benefits | gratuity and one month advance salary | 6 aug 2024 send the internal note to sarina | Solved | Taha | 6 aug 2024 send the internal note to sarina | 6 aug 2024 waiting for sarina to reply | ||
| Target | 5570 | Interloop Limited HD2&4 | anonymous | 06-Aug-24 | Workers benefits | bonus issues | 6 aug 2024 send the internal note to sarina | Solved | Taha | 6 aug 2024 send the internal note to sarina | 6 aug 2024 waiting for sarina to reply | ||
| Primark | 5571 | Al Rahim Textile Industries (18523) | anonymous | 06-Aug-24 | Unfair Termination/Employment Practices | termination case | 6 aug 2024 send the internal note to sarina | Solved | Taha | 6 aug 2024 send the internal note to sarina | 6 aug 2024 waiting for sarina to reply | ||
| Target | 5466 | Feroze1888 Mills Limited H23 | mehran ali | 25-Jul-24 | Unfair Termination/Employment Practices | The worker named Mehar Ali , ID No. 202900257 worked in production department as a piece-rate worker for past 2 years from Feroze 1888 Mills, called Hamary Awaz to discuss issues with contracts and alleged termination. According to the grievant, at time of hiring, he was asked to sign a few documents. However, the grievant claims to be illiterate and did not know what was written on the documents. The grievant alleges that he was working under the supervision of contractor Mr. Bakht Rehman. The grievant explains that he stopped working at Feroze 1888 in July 2024. However, he claims that contractor Mr. Bakht Rehman would send a few workers, including himself, to work at another factory (the name of which has been withheld for confidentiality reasons) in June/July. The grievant claims that his salary was being paid by the contractor, Mr. Bakht Rehman in his bank account. The worker does not have any payslips. | Factory response: Regarding matter of Mehran Ali Jatoi (employee code 202900257), he was issued charge sheet dated August 9, 2024 against committing an act of misconduct being absent from duty for more than 10 days without any approval or information. He failed to reply the said charge sheet. Later on August 22, 2024, he was issued notice of inquiry wherein he was directed to appear before the inquiry officer to defend the charges leveled against him on August 26, 2024 but he didn’t reported for inquiry. | Solved | Taha | On August 27, 2024, Mehran Ali visited factory and submitted his resignation. The payment of his legal dues is in process. Upon follow up, the grievant had resigned and received all pending dues. We have also informed the grievant to be cautious before signing documents. | N/A | ||
| Target | 5539 | Interloop Denim | khurram | 03-Aug-24 | Unfair Termination/Employment Practices | termination | 3 aug 2024 send the internal note to sarina | Solved | Taha | 3 aug 2024 send the internal note to sarina | 3 aug 2024 waiting for sarina to reply | ||
| Out Of Scope | 5546 | Out of Scope | anonymous | 03-Aug-24 | Out of Scope | out of scope | 3 aug 2024 send the internal note to sarina | Solved | Taha | 3 aug 2024 send the internal note to sarina | 3 aug 2024 waiting for sarina to reply | ||
| Puma | 5514 | Masood Textile Mills | Sehar Ch | 02-Aug-24 | Workers benefits | salary late issues and salary incremant | 2 aug 2024 send the internal note to sarina | Solved | Taha | 2 aug 2024 send the internal note to sarina | 2 aug 2024 waiting for sarina to reply | ||
| Puma | 5501 | Wembley Sports Sialkot | shahid nazeer | 31-Jul-24 | Unfair Termination/Employment Practices | unfair termination | 31 july 2024 send the internal note to sarina | Solved | Taha | 31 july 2024 send the internal note to sarina | 31 july 2024 waiting for sarina to reply | ||
| Target | 5513 | Yunus Textile Mills | muhammad faisal | 31-Jul-24 | Unfair Termination/Employment Practices | unfair termination | 31 july 2024 send the internal note to sarina | Solved | Taha | 31 july 2024 send the internal note to sarina | 31 july 2024 waiting for sarina to reply | ||
| Puma | 5492 | Beacon Impex Pvt Ltd | Muhammad Gulzar | 31-Jul-24 | Workers benefits | salary issues | 31 july 2024 send the internal note to sarina | Solved | Taha | 31 july 2024 send the internal note to sarina | 31 july 2024 waiting for sarina to reply | ||
| Out Of Scope | 5485 | Out of Scope | anonymous | 27-Jul-24 | Out of Scope | out of scope | 27 july 2024 send the internal note to sarina | Solved | Taha | 27 july 2024 send the internal note to sarina | 27 july 2024 waiting for sarina to rpely | ||
| Out Of Scope | 5476 | Out of Scope | anonymous | 26-Jul-24 | Out of Scope | test ticket | 26 july 2024 send the internal note to sarina | Solved | Taha | 26 july 2024 send the internal note to sarina | 26 july 2024 waiting for sarina to reply | ||
| Primark | 5287 | Soorty Enterprises Pvt Ltd Unit 5&6 (25386) | Anonymous worker | 07-Jul-24 | Workers benefits | The worker from Soorty Unit 5 from Washing department sent message and told the following issue: He told that factory management is not changing their shift for past 1 month. Shift is changed after 3 weeks but management not change their shift for 2 months. They did not change the Manager, Incharge and also not shift. Due to shift problem they are not getting proper sleep so he said that this issue should be taken seriously. | The Helpline wanted to inform the grievant that shifts can usually be changed as per operational requirements, which tends to be written in work agreements that workers should have allegedly signed. | Solved | Alisha | The caller has remained unreachable, insufficient information to escalate. | N/A | ||
| Target | 5449 | Interloop Apparel | Matloob Masi | 24-Jul-24 | Harassment/Physical Assault | team leader uses bad language | 24 july 2024 send the internal note to sarina | Solved | Taha | 24 july 2024 send the internal note to sarina | 24 july 2024 waiting for sarina to reply | ||
| Out Of Scope | 4879 | AL-Karam Textile Mills (Pvt.) LTD Unit llI | Worker (Zaheer Ahmad) | 14-May-24 | Unfair Termination/Employment Practices | The worker named Zaheer Ahmad having ID No. 9069823 worked as a Security Guard for past 15 months from Al Karam Textile Mills (Hamary Awaz helpline training not provided in factory yet), called Hamary Awaz Helpline and told the following issue: He told that he worked for 15 months in factory and factory terminated him without any reason. He said that his last day in factory was 29 February 2024 and Supervisor Mr. Tahir Amin asked worker to not come factory and said to him that he is terminated. Worker told that he was not given notice period, no termination letter and also he never signed resignation letter. Worker was given his February salary in his bank account and factory did not gave his gratuity. Now worker wants that he should be given his gratuity and also he wants his job back. (Helpline trying to contact worker to double check worksite name so that we can escalate the case to concerned worksite). The helpline asked the grievant how he found out about the Helpline and he mentioned through helpline training. However, we have not onboarded Al Karam and have not yet conducted trainings. | Worker worked in Al Karam Textile Mills where Hamary Awaz helpline training not conducted yet. Worker has also not shared his factory card details, and may have given the wrong factory name. The case is closed. | Solved | Alisha | Worker worked in Al Karam Textile Mills where Hamary Awaz helpline training not conducted yet. Worker has also not shared his factory card details, and may have given the wrong factory name. The case is closed. | N/A | ||
| Out Of Scope | 5447 | Out of Scope | anonymous | 23-Jul-24 | Out of Scope | out of scope | 23 july 2024 send the internal note to sarina | Solved | Taha | 23 july 2024 send the internal note to sarina | 23 july 2024 waiting for sarina to reply | ||
| Target | 5438 | Interloop Limited HD3 | anonymous | 23-Jul-24 | Workers benefits | holiday issues | 23 JULY 2024 send the internal note to sarina | Solved | Taha | 23 JULY 2024 send the internal note to sarina | 23 JULY 2024 waiting for sarina to reply | ||
| Target | 5433 | Interloop Denim | saloom raiz | 23-Jul-24 | Workers benefits | id card is blocked | 23 july 2024 send the internal note to sarina | Solved | Taha | 23 july 2024 send the internal note to sarina | 23 july 2024 waiting for sarina to reply | ||
| Out Of Scope | 5428 | Out of Scope | anonymous | 23-Jul-24 | Out of Scope | out of scope | 23 july 2024 send the internal note to sarina | Solved | Taha | 23 july 2024 send the internal note to sarina | 23 july 2024 waiting for sarina to reply | ||
| Out Of Scope | 5427 | Out of Scope | anonymous | 23-Jul-24 | Out of Scope | out of scope | 23 july 2024 send the internal note to sarina | Solved | Taha | 23 july 2024 send the internal note to sarina | 23 july 2024 waiting for sarina to reply | ||
| Target | 5403 | Yunus Textile Mills | Muhammad faisal | 22-Jul-24 | Unfair Termination/Employment Practices | unfair termination | 22 july 2024 send the internal note to sarina | Solved | Taha | 22 july 2024 send the internal note to sarina | 22 july 2024 waiting for sarina to reply | ||
| Out Of Scope | 5418 | Out of Scope | anonymous | 20-Jul-24 | Out of Scope | out of scope | 20 july 2024 send the internal note to sarina | Solved | Taha | 20 july 2024 send the internal note to sarina | 20 july 2024 waiting for sarina to reply | ||
| Primark | 5415 | Artistic Denim Mills Limited (25130) | Abdul Mursaleen | 20-Jul-24 | Workers benefits | gratuity issues | 20 july 2023 send the internal note to sarina | Solved | Taha | 20 july 2023 send the internal note to sarina | 20 july 2023 waiting for sarina to reply | ||
| Target | 5414 | Interloop Limited HD1 | muhammad imran | 19-Jul-24 | Exploitation | supervisor rude behaviour | 19 july 2024 send the internal note to sarina | Solved | Taha | 19 july 2024 send the internal note to sarina | 19 july 2024 waiting for sarina to reply | ||
| Out Of Scope | 4513 | Out of Scope | anonymous | 19-Jul-24 | Out of Scope | test ticket | 19 july 2024 send the internal note to sarina | Solved | Taha | 19 july 2024 send the internal note to sarina | 19 july 2024 waiting for sarina to reply | ||
| Target | 5288 | Interloop Limited HD3 | Anonymous worker | 07-Jul-24 | Workers benefits | The worker having ID No. 264348 from Interloop HD3 who resigned from factory on 1st February 2024 and he is asking that he will be given bonus now or not? Told him that as he left factory and he not working in factory so he will not be given bonus. He said that when he resigned at that time receptionist told him that he will be given bonus that's why he is asking. Now worker just wants to know that when factory will give bonus to workers. Shared the issue with Ms. Hina and asked her to follow up with factory to ask them that when will be workers given bonus. | Baidarie team followed up with factory on phone call and they responded that now their financial year closed so they will check the rate of profit and then maybe after 2 to 3 months they will give bonus to their workers. | Solved | Alisha | Informed the worker about factory response and he is satisfied and he further have no query. Case is closed. | N/A | ||
| Primark | 4962 | Al Rahim Textile Industries (18523) | Muhammad Shoaib | 19-Jul-24 | Working hours/OT | forced overtime issue | 19 july 2024 send the internal notes to sarina | Solved | Taha | 19 july 2024 send the internal notes to sarina | 19 july 2024 waiting for sarina to rpely | ||
| Primark | 5390 | Liberty Mills Limited Unit Lht Ii (25695) | Iqbal | 13-Jul-24 | Workers benefits | bonus issues | 19 july 2024 send the internal note to sarina | Solved | Taha | 19 july 2024 send the internal note to sarina | 19 july 2024 waiting for sarina to reply | ||
| Kik | 5370 | Fazal Industries | anonymous | 12-Jul-24 | Workers benefits | needed money | 12 july 2024 send the internl note to sarina | Solved | Taha | 12 july 2024 send the internl note to sarina | 12 july 2024 waiting for sarina to reply | ||
| Target | 5367 | Interloop Apparel | anonymous | 12-Jul-24 | Out of Scope | out of scope | 12 july 2024 send the internal note to sarina | Solved | Taha | 12 july 2024 send the internal note to sarina | 12 july 2024 waiting for sarina to reply | ||
| Primark | 4717 | Artistic Denim Mills Limited (25130) | Worker (M. Abdullah) | 28-Apr-24 | Workers benefits | The worker named M. Abdullah having ID No. 61856 worked in Quality department as a Quality controller for 3 years (From 2020 to 2023) from ADM, sent messages and told the following issue: The worker told that he worked in company 3 years and due to family problems he left company in beginning of 2023 and went back to hometown. He did not remember the month when he left the company. He said that he did not submitted resignation he just left the company. Factory gave him 35000 salary but he was not given his gratuity and he just signed the salary receiving document nothing else. Now he wants his gratuity from company. I told him that as he left company before Hamary Awaz helpline was operational so we can't help him for getting his gratuity. But he continuously requesting to talk to factory about his gratuity as he worked there for 3 years and he is asking for his right from company. | Helpline tried to contact worker many times to inform him that since he left early 2023 we will not be able to help him and to refer him to labour department but he remains unreachable. Case is closed. | Solved | Alisha | Helpline tried to contact worker many times to inform him that since he left early 2023 we will not be able to help him and to refer him to labour department but he remains unreachable. Case is closed. | N/A | ||
| Target | 4957 | Interloop Limited HD5 | Worker (Hassan Ali) | 22-May-24 | Workers benefits | The worker is inquiring about transfer to socks & socks unit | Escalated the #4827 and factory responded that The company have implemented ADS ( Auto Dispensing System) in Knitting Department. In the light of great process improvement, some of our staff have become surplus due to automation. we sent them on special leaves till the adjustment against turnover. Meanwhile, we are ensuring all their benefits. We have installed some different machines in other location and these employees were sent for training purpose for a limited time period. Now all those resources are back again with special leave. We will be adjusting these employees against the vacant positions in respective plant. However, again ensuring all benefits to these employees. | Solved | Alisha | Helpline tried to contact worker many times to confirm from him but he remains unreachable. Case is closed. | N/A | ||
| Out Of Scope | 5343 | Out of Scope | anonymous | 11-Jul-24 | Out of Scope | out of scope | 11 july 2024 send the internal note to sarina | Solved | Taha | 11 july 2024 send the internal note to sarina | 11 july 2024 waiting for sarina to reply | ||
| Target | 5249 | Interloop Denim | Worker (Amir Ali) | 04-Jul-24 | Wages | The worker named Amir Ali having ID No. 268899 worked in Stitching (Sampling) department for past 8 months from Interloop Denim, called Hamary Awaz Helpline and told the following issue: He told that on 27 June he resigned from factory and submitted resignation letter to HR (did not know the name), he did not give notice period. 27 June was his last working day in factory. Factory did not clear his June salary. He told that he call his colleague and asked him to talk to HR about his dues so HR told that he will be given his pending salary after 3 months. His monthly salary was 38,900. Now he wants to know that when he will be given his June salary. | Helpline contacted worker and asked him that he received his salary or not. He told that he talked to HR and he asked him to visit factory tomorrow for his salary so Helpline suggested him if he will receive his salary tomorrow then please let us know, and if by 15 July he will not receive salary then he can contact us again also. | Solved | Alisha | Helpline contacted worker and asked him that he received his salary or not. He told that he talked to HR and he asked him to visit factory tomorrow for his salary so Helpline suggested him if he will receive his salary tomorrow then please let us know, and if by 15 July he will not receive salary then he can contact us again also. | N/A | ||
| Target | 4948 | Interloop Limited HD5 | Worker (M. Humair) | 21-May-24 | Unfair Termination/Employment Practices | The worker named M. Humair having ID No. 259797 works in Knitting department as a Machine Operator for past 3 years from Interloop HD5, sent messages on Hamary Awaz Helpline and told the following issue: He told that factory transferred 30 to 40 workers in Socks & socks unit without giving them any reason and they are not getting any facility like Interloop HD5 there. He told that in Socks & Socks unit meal provided to them is not good. | Case #4827 escalated to factory management and they responded that: The company have implemented ADS ( Auto Dispensing System) in Knitting Department. In the light of great process improvement, some of our staff have become surplus due to automation. we sent them on special leaves till the adjustment against turnover. Meanwhile, we are ensuring all their benefits. We have installed some different machines in other location and these employees were sent for training purpose for a limited time period. Now all those resources are back again with special leave. We will be adjusting these employees against the vacant positions in respective plant. However, again ensuring all benefits to these employees. | Solved | Alisha | Helpline contacted worker and he confirmed that their issue is resolved now and factory transferred them in Interloop HD2 and now they are working in HD2. Worker is satisfied. Case is closed. | N/A | ||
| Target | 5328 | Interloop Apparel | Ali sher | 10-Jul-24 | Workers benefits | The worker wants to change his department | 10 july 2024 send the internal note to sarina 12 july 2024 send the internal note to sarina | Solved | Taha | 10 july 2024 send the internal note to sarina 12 july 2024 send the internal note to sarina | 10 july 2024 waiting for sarina to reply 12 july 2024 waiting for sarina to reply | ||
| Primark | 5318 | Al Rahim Textile Industries (18523) | Noordin | 10-Jul-24 | Workers benefits | gratuity issues | 10 july 2024 send the internal note to sarina | Solved | Taha | 10 july 2024 send the internal note to sarina | 10 july 2024 waitiing for sarina to reply | ||
| Primark | 5296 | Crown Textile (25151) | anonymous | 08-Jul-24 | Unfair Termination/Employment Practices | Unfair termination | 8 july 2024 send the internal note to sarina | Solved | Taha | 8 july 2024 send the internal note to sarina | 8 july 2024 waiting for sarina to reply | ||
| Out Of Scope | 5294 | Out of Scope | anonymous | 08-Jul-24 | Out of Scope | out of scope | 8 july 2024 send the internal note to sarina | Solved | Taha | 8 july 2024 send the internal note to sarina | 8 july 2024 waiting for sarina to reply | ||
| Out Of Scope | 5293 | Out of Scope | anonymous | 08-Jul-24 | Out of Scope | out of scope | 8 july 2024 send the internal note to sarina | Solved | Taha | 8 july 2024 send the internal note to sarina | 8 july 2024 waiting for sarina to reply | ||
| Puma | 5292 | Wembley Sports Sialkot | anonymous | 08-Jul-24 | Workers benefits | job issues | 8 july 2024 send the internal note to sarina | Solved | Taha | 8 july 2024 send the internal note to sarina | 8 july 2024 waiting for sarina to rpely | ||
| Out Of Scope | 5291 | Out of Scope | anonymous | 08-Jul-24 | Out of Scope | out of scope | 8 july 2024 send the internal note to sarina | Solved | Taha | 8 july 2024 send the internal note to sarina | 8 july 2024 waiitng for sarina tp reply | ||
| Out Of Scope | 5284 | Out of Scope | anonymous | 06-Jul-24 | Out of Scope | out of scope | 6 july 2024 send the internal note to sarina 8 july 2024 send the internal note to sarina | Solved | Taha | 6 july 2024 send the internal note to sarina 8 july 2024 send the internal note to sarina | 6 july 2024 waiting for sarina to reply 8 july 2024 waiting for sarina to reply | ||
| Target | 5283 | YTM-7 | shakeel ul rehman | 06-Jul-24 | Working hours/OT | overtime issues | 6 july 2024 send the internal note to sarina | Solved | Taha | 6 july 2024 send the internal note to sarina | 6 july 2024 waiting for sarina to reply | ||
| Out Of Scope | 5271 | Out of Scope | anonymous | 05-Jul-24 | Out of Scope | test ticket | 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina | Solved | Taha | 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina | 5 july 2024 waiting for sarina to reply 6 july 2024 waiting for sarina to reply | ||
| Out Of Scope | 5272 | Out of Scope | anonymous | 05-Jul-24 | Out of Scope | out of scope | 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina 8 july 2024 send the internal note to sarina | Solved | Taha | 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina 8 july 2024 send the internal note to sarina | 5 july 2024 waiting for sarina to reply 6 july 2024 waiting for sarina to reply 8 july 2024 waiting for sarina to reply | ||
| Out Of Scope | 5274 | Out of Scope | anonymous | 05-Jul-24 | Out of Scope | test call | 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina 8 july 2024 send the internal note to sarina | Solved | Taha | 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina 8 july 2024 send the internal note to sarina | 5 july 2024 | ||
| Out Of Scope | 5277 | Out of Scope | anonymous | 05-Jul-24 | Out of Scope | test call | 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina 8 july 2024 send the internal note to sarina | Solved | Taha | 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina 8 july 2024 send the internal note to sarina | 5 july 2024 waiting for sarina to reply 6 july 2024 waiting for sarina to reply 8 july 2024 waiting for sarina to reply | ||
| Out Of Scope | 5242 | Out of Scope | anonymous | 03-Jul-24 | Out of Scope | test call | 3 july 2024 send the internal note to sarina | Solved | Taha | 3 july 2024 send the internal note to sarina | 3 july 2024 waiting for sarina to reply | ||
| Out Of Scope | 5236 | Out of Scope | anonymous | 03-Jul-24 | Out of Scope | test call | 3 july 2024 send the internal note to sarina | Solved | Taha | 3 july 2024 send the internal note to sarina | 3 july 2024 waiting for sarina to reply | ||
| Out Of Scope | 5233 | Out of Scope | anonymous | 02-Jul-24 | Out of Scope | test call | 2 july 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 4 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina 8 july 2024 send the internal note to sarina | Solved | Taha | 2 july 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 4 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina 8 july 2024 send the internal note to sarina | 2 july 2024 waiting for sarina to reply 3 july 2024 waiting for sarina to reply 4 july 2024 waiting for sarina to reply 6 july 2024 waiting for sarina to reply 8 july 2024 waiting for sarina to reply | ||
| Primark | 5231 | Artistic Denim Mills Limited (25130) | sumaira | 02-Jul-24 | Unfair Termination/Employment Practices | unfair termination | 2 july 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 4 july 2024 send the internal note to sarina 8 july 2024 send the internal note to sarina | Solved | Taha | 2 july 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 4 july 2024 send the internal note to sarina 8 july 2024 send the internal note to sarina | 2 july 2024 send the internal note to sarina 3 july 2024 waiting for sarina to reply 4 july 2024 waiting for sarina to reply 8 july 2024 waiting for sarina to reply | ||
| Puma | 5232 | Awan Sports Sialkot | vicky | 02-Jul-24 | Workers benefits | gratuity | 2 july 2024 send the internal note to sarina | Solved | Taha | 2 july 2024 send the internal note to sarina | 2 july 2024 waiting for sarina to reply | ||
| Target | 5099 | Interloop Apparel | Worker (Ali Tariq) | 08-Jun-24 | Workers benefits | The worker named Ali Tariq having ID No. 256210 works in S.M.O IE department for past 2.5 years from Interloop Apparel, sent messages and told the following issue: He told that his Senior Mr. Shehzad changed his shift from day (6 AM to 2 PM) to night (10 PM to 6 AM) and he requested to senior that from his route factory bus does not pick the workers so he said to him to change the shift. Also he told him that his mother health is not good so he have to take care of her at night that's why he wants to change the shift. Then worker requested to Senior office Mr. Rizwan for changing the shift but he also did not listen to him. Now he wants to change his shift from night to day so that he came factory on factory transport and also take care of his mother. | Worker does not provided sufficient information to escalate the case to factory management. | Solved | Alisha | Worker remain unreachable. Case is closed. | N/A | ||
| Target | 4954 | Interloop Denim | Worker (M. Shafqat) | 22-May-24 | Workers benefits | The worker named M. Shafqat having ID No. 246136 works in GDP washing department for past 3.5 years from Interloop Denim, who wants to be anonymous sent messages and told the following issue: He told that in 2022 he was an Assistant supervisor but when their performance evaluation done by seniors his salary was not much increased as compare to other workers. He said that he did not want to disclose his identity and he requested that all workers salaries should be increases equally. Those workers who are having some references their salaries increased easily and much increment in salaries while skilled workers salaries not much increased. | Worker did not provided sufficient information to escalate the case to factory management. | Solved | Alisha | Worker remain unreachable. Case is closed. | N/A | ||
| Target | 4951 | Interloop Denim | Anonymous worker | 22-May-24 | Workers benefits | The worker from Interloop Denim sent message and told the following issue: He said that he took leave on 5 and 6 May, and informed his supervisor about his leave but supervisor issued him charge sheet for 4,5 and 6 May and also for 14 May. While worker told that he worked on 14 May in factory then why he is given charge sheet for leave. | Tried to contact worker many times for more details but worker remain unreachable. | Solved | Alisha | Worker remain unreachable. Case is closed. | N/A | ||
| Target | 5228 | Feroze1888 Mills Limited H23 | Ahsan Rehman | 01-Jul-24 | Workers benefits | Gratuity issues | 1 july 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina | Solved | Taha | 1 july 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina | 1 july 2024 waiting for sarina to reply 3 july 2024 waiting for sarina to reply 5 july 2024 waiting for sarina to reply 6 july 2024 waiting for sarina to reply | ||
| Target | 5218 | Feroze1888 Mills Limited H23 | masmait | 29-Jul-24 | Unfair Termination/Employment Practices | unfair termination | 29 june 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina | Solved | Taha | 29 june 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina | 29 june 2024 waiting for sarina to reply 3 july 2024 waiting for sarina to reply 5 july 2024 waiting for sarina to reply 6 july 2024 waiting for sarina to reply | ||
| Target | 5193 | Feroze1888 Mills Limited H23 | Masmet Jannat | 29-Jul-24 | Unfair Termination/Employment Practices | unfair termination | 29 june 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina | Solved | Taha | 29 june 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina | 29 june 2024 waiting for sarina to reply 3 july 2024 waiting for sarina to reply 5 july 2024 waiting for sarina to reply | ||
| Target | 5210 | US Apparel & Textiles (Pvt.)Ltd. Unit# 2 & 5 | anonymous | 28-Jul-24 | Workers benefits | shift change | 28 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina | Solved | Taha | 28 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina | 28 june 2024 waiting for sarina to reply 29 june 2024 waiting for sarina to reply 3 july 2024 waiting for sarina to reply | ||
| Target | 5209 | US Apparel & Textiles (Pvt.)Ltd. Unit# 2 & 5 | anonymous | 28-Jul-24 | Out of Scope | out of scope | 28 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina | Solved | Taha | 28 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina | 28 june 2024 waiting for sarina to reply 29 june 2024 waiting for sarina to reply 3 july 2024 waiting for sarina to reply | ||
| Primark | 5169 | Al Rahim Textile Industries (18523) | Worker (Faraz) | 19-Jun-24 | Workers benefits | Anonymous worker from Al Rahim Textile Industries called Hamary Awaz Helpline and told the following issue: They told that factory did not gave them bonus yet and they talked to Manager Mr. Abrar about bonus issue but he said that he did not know when factory will clear the bonus to workers. They said that they got to know that Management received their bonus but workers are not given bonus. Now worker wants that they should be given their bonus. | Ms. Hina contacted with Mr. Usama and he said that he passed the message to responsible person of this issue and he will respond soon accordingly. Regarding the bonus Al Rahim has commit with workers to pay in the month of June 2024. Bonus was planned to pay 1st week of June 2024 but due to salary for the month May-24 it would be not easy to pay both in the 1st week. Further bonus will be pay in the last week of June 2024. - basically in the next week or so | Solved | Alisha | Helpline contacted worker and informed him about factory response and worker is satisfied. Also asked him to contact us again if their issue will not solved. As now worker is satisfied and have no further query. Case is closed. | N/A | ||
| Primark | 4938 | Artistic Denim Mills Limited (25130) | Worker (M. Jabraan) | 20-May-24 | Wages | The worker named M. Jabraan having ID No. 17492 worked in Finishing department for past 10 years from ADM, called Hamary Awaz Helpline to report unpaid gratuity. Context According to the worker, he left ADM in October 2023 and he informed his Incharge Mr. Arshad. He did not submit resignation because he said that there was no trend of submitting resignation in factory and no one asked him to do so. The grievant claims that HR Mr. Rizwan gave him October salary in cash and he did not sign on any paper he just received his salary. Issue He claims he has not received his 10 years gratuity. When he asked about his gratuity he was told by factory (identity unknown) that there will be no gratuity given to him. | Case escalated to factory management: Factory management responded: The below-mentioned employee left the company in Oct-2022 below details are for record: Date of Joining: 01-Apr-2018 Department : Sanfor 1 Designation :Operator Date of Leaving: 29-Oct-2022 | Solved | Alisha | Helpline contacted worker and he confirmed that yes he left factory in October 2022 so informed him that as he left factory before Hamary Awaz helpline operational so helpline can't help him. Also referred him to Labor department, to report his issue for his pending gratuity. Worker is satisfied with information provided and he have further no query. Case is closed. | N/A | ||
| Primark | 4718 | Al Rahim Textile Industries (18523) | Worker (Jawad Hussain) | 29-Apr-24 | Unfair Termination/Employment Practices | The worker named Jawad Hussain having ID No. 61519 works in Stitching department for past 3 years from Al-Rahim Textile Industries, called Hamary Awaz Helpline and told the following issue: On approximately 8 May, the worker was terminated by Mr. Lateef, who took his employee ID card from him and told him not to come to the factory again. He did not receive any termination letter. The worker believes he might have been terminated because he was sleeping during their lunch break, even though workers are free to do so since it's their break. | Case escalated to factory management: Factory management responded: In reference to the below email, please note that we conducted an investigation into the grievance of worker Jawad Hussain. Please note that the worker is still working in the department; we didn’t terminate the worker. Attached file of his attendance. Moreover, it is requested that the team investigate more in such false cases before escalation. | Solved | Alisha | Worker also confirmed that he is working in factory. Case is closed. | N/A | ||
| Target | 5198 | Interloop Limited HD2&4 | husnain | 26-Jul-24 | Workers benefits | leave issues | 26 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina 28 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina 8 july 2024 send the internal note to sarina | Solved | Taha | 26 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina 28 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina 8 july 2024 send the internal note to sarina | 26 june 2024 waiting for sarina to reply 27 june 2024 waiting for sarina to reply 28 june 2024 waiting for sarina to reply 29 june 2024 waiting for sarina to reply 3 july 2024 waiting for sarina to reply 5 july 2024 waiting for sarina to reply 6 july 2024 waiting for sarina to reply 8 july 2024 waiting for sarina to reply | ||
| Out Of Scope | 5204 | Out of Scope | anonymous | 25-Jun-24 | Out of Scope | out of scope | 26 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina 28 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina | Solved | Taha | 26 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina 28 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina | 26 june 2024 waiting for sarina to reply 27 june 2024 waiting for sarina to reply 28 june 2024 waiting for sarina to reply 29 june 2024 waiting for sarina to reply | ||
| Primark | 5203 | Al Rahim Textile Industries (18523) | anonymous | 25-Jun-24 | Workers benefits | bonus issues | 26 june 2024 send the internal note to sarina | Solved | Taha | 26 june 2024 send the internal note to sarina | 26 june 2024 waiting for sarina to reply | ||
| Primark | 5175 | Al Rahim Textile Industries (18523) | anonymous | 24-Jul-24 | Workers benefits | bonus issues | 24 june 2024 send the internal note to sarina 25 june 2024 send the internal note to sarina 26 june 2024 send the internal note to sarina 28 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina 8 july 2024 send the internal note to sarina | Solved | Taha | 24 june 2024 send the internal note to sarina 25 june 2024 send the internal note to sarina 26 june 2024 send the internal note to sarina 28 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina 8 july 2024 send the internal note to sarina | 24 june 2024 waiting for sarina to reply 25 june 2024 waiting for sarina to reply 26 june 2024 waiting for sarina to reply 28 june 2024 waiting for sarina to reply 29 june 2024 waiting for sarina to reply 3 july 2024 waiting for sarina to reply 5 july 2024 waiting for sarina to reply 6 july 2024 waiting for sarina to reply 8 july 2024 waiting for sarina to reply | ||
| Target | 5176 | YTM-7 | Worker (Arslan) | 22-Jun-24 | Unfair Termination/Employment Practices | The worker named Arslan, ID No. 731570 worked in Cutting department for past 1 year from YTM-7, called Hamary Awaz Helpline and told the following issue: According to the worker, he took 3 days leave (13,14 and 15 June) from Incharge Mr. Bilal and also filled his leave form. 16 June was Sunday and 17 to 19 June were Eid holidays. When on 20 June he returned to factory, he got to know that his card had been deactivated. The worker claims that the attendance machine automatically deactivates the card if a worker does not mark attendance for 3 days. Then worker went to Senior Manager Mr. Naveed and he sent mail to Mr. Imran Cheema for re-activating his card but he has received no response. | Factory response: The complainant has been absent without any approval since June 13, 2023. He is making false allegations, as there is no SOP for card deactivation after three days. If this claim were correct, he would not have been able to enter the factory and meet with his senior manager. The complainant is attempting to mislead this platform to conceal his own misconduct. Moreover, the HR department is not authorized to approve leave for workers from other departments, the respective department is responsible for leave approval. | Solved | Alisha | The grievant remained unreachable and we could not gather additional statements. The case is closed. | N/A | ||
| Puma | 5173 | Beacon Impex Pvt Ltd | rafaqat | 21-Jun-24 | Unfair Termination/Employment Practices | termination | 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 25 june 2024 send the internal note to sarina 26 june 2024 send the internal note to sarina 28 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina 8 july 2024 send the internal note to sarina | Solved | Taha | 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 25 june 2024 send the internal note to sarina 26 june 2024 send the internal note to sarina 28 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina 8 july 2024 send the internal note to sarina | 21 june 2024 waiting for sarina to reply 24 june 2024 waiting for sarina to reply 25 june 2024 waiting for sarina to reply 26 june 2024 waiting for sarina to reply 28 june 2024 waiting for sarina to reply 29 june 2024 waiting for sarina to reply 3 july 2024 waiting for sarina to reply 5 july 2024 waiting for sarina to reply 6 july 2024 waiting for sarina to reply 8 july 2024 waiting for sarina to reply | ||
| Out Of Scope | 5156 | Out of Scope | anonymous | 16-Jun-24 | Out of Scope | out of scope | 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 25 june 2024 send the internal note to sarina 26 june 2024 send the internal note to sarina | Solved | Taha | 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 25 june 2024 send the internal note to sarina 26 june 2024 send the internal note to sarina | 21 june 2024 waiting for sarina to reply 24 june 2024 waiting for sarina to reply 25 june 2024 waiting for sarina to reply 26 june 2024 waiting for sarina to reply | ||
| Target | 5155 | Interloop Limited HD3 | anonymous | 16-Jun-24 | Out of Scope | out of scope | 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 25 june 2024 send the internal note to sarina 26 june 2024 send the internal note to sarina 28 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina | Solved | Taha | 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 25 june 2024 send the internal note to sarina 26 june 2024 send the internal note to sarina 28 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina | 21 june 2024 waiting for sarina to reply 24 june 2024 waiting for sarina to reply 25 june 2024 waiting for sarina to reply 26 june 2024 waiting for sarina to reply 28 june 2024 waiting for sarina to reply 29 june 2024 waiting for sarina to reply | ||
| Out Of Scope | 5142 | Out of Scope | anonymous | 14-Jun-24 | Out of Scope | test ticket | 14 june 2024 send the internal note to sarina | Solved | Taha | 14 june 2024 send the internal note to sarina | 14 june 2024 waiting for sarina to reply | ||
| Out Of Scope | 5146 | Out of Scope | anonymous | 14-Jun-24 | Out of Scope | test ticket | 14 june 2024 send the internal note to sarina | Solved | Taha | 14 june 2024 send the internal note to sarina | 14 june 2024 waiting for sarina to reply | ||
| Kik | 5147 | Chandna Corporation | Noman Khusi | 14-Jun-24 | Working hours/OT | overtime issues | 14 june 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 25 june 2024 send the internal note to sarina 26 june 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 4 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina | Solved | Taha | 14 june 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 25 june 2024 send the internal note to sarina 26 june 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 4 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina | 14 june 2024 waiting for sarina to reply 21 june 2024 waiting for sarina to reply 24 june 2024 waiting for sarina to reply 25 june 2024 waiting for sarina to reply 26 june 2024 waiting for sarina to reply 3 july 2024 waiting for sarina to reply 4 july 2024 waiting for sarina to reply 5 july 2024 waiting for sarina to reply 6 july 2024 waiting for sarina to reply | ||
| Out Of Scope | 5148 | Out of Scope | anonymous | 14-Jun-24 | Out of Scope | out of scope | 14 june 2024 send the internal note to sarina | Solved | Taha | 14 june 2024 send the internal note to sarina | 14 june 2024 waiting for sarina to reply | ||
| Target | 5135 | Interloop Denim | muhammad zaid | 14-Jun-24 | Workers benefits | charge sheet issues | 14 june 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 25 june 2024 send the internal note to sarina 26 june 2024 send the internal note to sarina 28 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina | Solved | Taha | 14 june 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 25 june 2024 send the internal note to sarina 26 june 2024 send the internal note to sarina 28 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina | 14 june 2024 waiting for sarina to reply 21 june 2024 waiting for sarina to reply 24 june 2024 waiting for sarina to reply 25 june 2024 waiting for sarina to reply 26 june 2024 waiting for sarina to reply 28 june 2024 waiting for sarina to reply 29 june 2024 waiting for sarina to reply | ||
| Target | 5082 | Interloop Denim | Dawood | 07-Jun-24 | Exploitation | want to do job in the factory | 13 june 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 25 june 2024 send the internal note to sarina 26 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina 2 july 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 4 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina | Solved | Taha | 13 june 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 25 june 2024 send the internal note to sarina 26 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina 2 july 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 4 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina | 13 june 2024 waiting for sarina ot reply 21 june 2024 waiting for sarina ot reply 24 june 2024 waiting for sarina ot reply 25 june 2024 waiting for sarina ot reply 26 june 2024 waiting for sarina ot reply 27 june 2024 waiting for sarina ot reply 29 june 2024 waiting for sarina ot reply 2 july 2024 waiting for sarina ot reply 3 july 2024 waiting for sarina ot reply 4 july 2024 waiting for sarina ot reply 5 july 2024 waiting for sarina ot reply | ||
| Target | 5140 | Feroze1888 Mills Limited H23 | anonymous | 13-Jun-24 | Out of Scope | out of scope | 13 june 2024 send the internal note to sarina 14 june 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 25 june 2024 send the internal note to sarina 26 june 2024 send the internal note to sarina 28 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 8 july 2024 send the internal note to sarina | Solved | Taha | 13 june 2024 send the internal note to sarina 14 june 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 25 june 2024 send the internal note to sarina 26 june 2024 send the internal note to sarina 28 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 8 july 2024 send the internal note to sarina | 13 june 2024 waiting for sarina to reply 14 june 2024 waiting for sarina to reply 21 june 2024 waiting for sarina to reply 24 june 2024 waiting for sarina to reply 25 june 2024 waiting for sarina to reply 26 june 2024 waiting for sarina to reply 28 june 2024 waiting for sarina to reply 29 june 2024 waiting for sarina to reply 3 july 2024 waiting for sarina to reply 5 july 2024 waiting for sarina to reply 8 july 2024 waiting for sarina to reply | ||
| Target | 5133 | YTM-7 | Muhammad Jameel | 12-Jun-24 | Workers benefits | pending dues | 12 june 2024 send the internal note to sarina 14 june 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 25 june 2024 send the internal note to sarina 26 june 2024 send the internal note to sarina 28 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina 2 july 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina 10 july 2024 send the internal note to sarina | Solved | Taha | 12 june 2024 send the internal note to sarina 14 june 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 25 june 2024 send the internal note to sarina 26 june 2024 send the internal note to sarina 28 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina 2 july 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina 10 july 2024 send the internal note to sarina | 12 june 2024 waiting for sarina to reply 14 june 2024 waiting for sarina to reply 21 june 2024 waiting for sarina to reply 24 june 2024 waiting for sarina to reply 25 june 2024 waiting for sarina to reply 26 june 2024 waiting for sarina to reply 28 june 2024 waiting for sarina to reply 29 june 2024 waiting for sarina to reply 2 july 2024 waiting for sarina to reply 3 july 2024 waiting for sarina to reply 5 july 2024 waiting for sarina to reply 6 july 2024 waiting for sarina to reply 10 july 2024 waiting for sarina to reply | ||
| Puma | 5127 | Ali Trading Sialkot | anonymous | 11-Jun-24 | Out of Scope | out of scope | 11 june 2024 send the internal note to sarina 14 june 2024 send the internal note to sarina | Solved | Taha | 11 june 2024 send the internal note to sarina 14 june 2024 send the internal note to sarina | 11 june 2024 waiting for sarina to reply 14 june 2024 waiting for sarina to reply | ||
| Target | 5081 | Interloop Apparel | Amir Ali | 07-Jun-24 | Workers benefits | Interloop Apparel : issue a warning letter | 10 june 2024 send the internal note to sarina 11 june 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 25 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina 2 july 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina | Solved | Taha | 10 june 2024 send the internal note to sarina 11 june 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 25 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina 2 july 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina | 10 june 2024 waiting for sarina to replty 11 june 2024 waiting for sarina to replty 21 june 2024 waiting for sarina to replty 25 june 2024 waiting for sarina to replty 27 june 2024 waiting for sarina to replty 29 june 2024 waiting for sarina to replty 2 july 2024 waiting for sarina to replty 3 july 2024 waiting for sarina to replty 5 july 2024 waiting for sarina to reply | ||
| Out Of Scope | 5097 | Out of Scope | anonymous | 10-Jun-24 | Out of Scope | out of scope | 10 june 2024 send the internal note to sarina 14 june 2024 send the internal note to sarina | Solved | Taha | 10 june 2024 send the internal note to sarina 14 june 2024 send the internal note to sarina | 10 june 2024 waiting for sarina to rpely 14 june 2024 waiting for sarina to rpely | ||
| Kik | 5077 | Fazal Industries | anonymous | 06-Jun-24 | Workers benefits | salary issues | 6 june 2024 send the internal note to sarina 14 june 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 25 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 8 july 2024 send the internal note to sarina | Solved | Taha | 6 june 2024 send the internal note to sarina 14 june 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 25 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 8 july 2024 send the internal note to sarina | 6 june 2024 waiting for sarina to reply 14 june 2024 waiting for sarina to reply 21 june 2024 waiting for sarina to reply 24 june 2024 waiting for sarina to reply waiting for sarina to reply 29 june 2024 waiting for sarina to reply 3 july 2024 waiting for sarina to reply 5 july 2024 waiting for sarina to reply 8 july 2024 waiting for sarina to reply | ||
| Target | 5073 | Interloop Denim | Muhammad Asif | 06-Jun-24 | Workers benefits | department change | 6 june 2024 send the internal note to sarina 8 june 2024 send the internal note to sarina 11 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina 1 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina | Solved | Taha | 6 june 2024 send the internal note to sarina 8 june 2024 send the internal note to sarina 11 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina 1 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina | 6 june 2024 waiting for sarina to reply 8 june 2024 waiting for sarina to reply 11 june 2024 waiting for sarina to reply 24 june 2024 waiting for sarina to reply 27 june 2024 waiting for sarina to reply 1 july 2024 waiting for sarina to reply 5 july 2024 waiting for sarina to reply 6 july 2024 waiting for sarina to reply | ||
| Out Of Scope | 5074 | Out of Scope | anonymous | 06-Jun-24 | Out of Scope | out of scope | 6 june 2024 send the internal note to sarina | Solved | Taha | 6 june 2024 send the internal note to sarina | 6 june 2024 waiting for sarina to reply | ||
| Target | 5075 | YTM-7 | Faisal Moeed | 06-Jun-24 | Workers benefits | salary slip issue | 6 june 2024 send the internal note to sarina 8 june 2024 send the internal note to sarina 11 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina 1 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina | Solved | Taha | 6 june 2024 send the internal note to sarina 8 june 2024 send the internal note to sarina 11 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina 1 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina | 6 june 2024 waiting for sarina to reply 8 june 2024 waiting for sarina to reply 11 june 2024 waiting for sarina to reply 24 june 2024 waiting for sarina to reply 27 june 2024 waiting for sarina to reply 1 july 2024 waiting for sarina to reply 5 july 2024 waiting for sarina to reply 6 july 2024 waiting for sarina to reply | ||
| Out Of Scope | 5052 | Out of Scope | anonymous | 05-May-24 | Out of Scope | test call | 5 may 2024 send the internal note to sarina | Solved | Taha | 5 may 2024 send the internal note to sarina | 5 may 2024 waiting for sarina to reply | ||
| Out Of Scope | 5058 | Out of Scope | anonymous | 05-Jun-24 | Out of Scope | test call | 5 june 2024 send the internal note to sarina | Solved | Taha | 5 june 2024 send the internal note to sarina | 5 june 2024 waiting for sarina to reply | ||
| Out Of Scope | 5048 | Out of Scope | anonymous | 05-Jun-24 | Out of Scope | out of scope | 5 june 2024 send the internal note to sarina 14 june 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 25 june 2024 send the internal note to sarina | Solved | Taha | 5 june 2024 send the internal note to sarina 14 june 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 25 june 2024 send the internal note to sarina | 5 june 2024 waiting for sarina to reply 14 june 2024 waiting for sarina to reply 21 june 2024 waiting for sarina to reply 24 june 2024 waiting for sarina to reply 25 june 2024 waiting for sarina to reply | ||
| Primark | 5053 | Artistic Denim Mills Limited (25130) | anonymous | 05-Jun-24 | Workers benefits | gratuity issues | 5 june 2024 send the internal note to sarina | Solved | Taha | 5 june 2024 send the internal note to sarina | 5 june 2024 waiting for sarina to reply | ||
| Out Of Scope | 5068 | Out of Scope | anonymous | 05-Jun-24 | Out of Scope | out of scope | 5 june 2024 send the internal note to sarina | Solved | Taha | 5 june 2024 send the internal note to sarina | 5 june 2024 waiting for sarina to reply | ||
| Out Of Scope | 5071 | Out of Scope | anonymous | 05-Jun-24 | Out of Scope | out of scope | 5 june 2024 send the internal note to sarina 14 june 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina | Solved | Taha | 5 june 2024 send the internal note to sarina 14 june 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina | 5 june 2024 waiting for sarina to reply 14 june 2024 waiting for sarina to reply 21 june 2024 waiting for sarina to reply | ||
| Out Of Scope | 5072 | Out of Scope | anonymous | 05-Jun-24 | Out of Scope | out of scope | 5 june 2024 send the internal note to sarina 14 june 2024 send the internal note to sarina | Solved | Taha | 5 june 2024 send the internal note to sarina 14 june 2024 send the internal note to sarina | 5 june 2024 send the internal note to sarina 14 june 2024 waiting for sarina to reply | ||
| Out Of Scope | 5064 | Out of Scope | anonymous | 05-Jun-24 | Out of Scope | out of scope | 5 june 2024 send the internal note to sarina | Solved | Taha | 5 june 2024 send the internal note to sarina | 5 june 2024 waiting for sarina to reply | ||
| Out Of Scope | 5065 | Out of Scope | anonymous | 05-Jun-24 | Out of Scope | out of scope | 5 june 2024 send the internal note to sarina 14 june 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina | Solved | Taha | 5 june 2024 send the internal note to sarina 14 june 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina | 5 june 2024 waiting for sarina to reply 14 june 2024 waiting for sarina to reply 21 june 2024 waiting for sarina to reply | ||
| Puma | 5028 | Awan Sports Sialkot | vicky | 05-Jun-24 | Workers benefits | bonus and gratuity issues | 5 june 2024 send the internal note to sarina 14 june 2024 send the internal note to sarina 22 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina 1 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina | Solved | Taha | 5 june 2024 send the internal note to sarina 14 june 2024 send the internal note to sarina 22 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina 1 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina | 5 june 2024 waiting for sarina to reply 14 june 2024 waiting for sarina to reply 22 june 2024 waiting for sarina to reply 24 june 2024 waiting for sarina to reply 27 june 2024 waiting for sarina to reply 1 july 2024 waiting for sarina to reply 5 july 2024 waiting for sarina to reply 6 july 2024 waiting for sarina to reply | ||
| Primark | 5057 | Crown Textile (25151) | Faraz Ali | 04-Jun-24 | Workers benefits | gratuity and overtime payments | 4 june 2024 send the internal note to sarina 5 june 2024 send the internal note to sarina 13 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 26 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina 2 july 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina | Solved | Taha | 4 june 2024 send the internal note to sarina 5 june 2024 send the internal note to sarina 13 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 26 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina 2 july 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina | 4 june 2024 waiting for sarina to reply 5 june 2024 waiting for sarina to reply 13 june 2024 waiting for sarina to reply 24 june 2024 waiting for sarina to reply 26 june 2024 waiting for sarina to reply 27 june 2024 waiting for sarina to reply 29 june 2024 waiting for sarina to reply 2 july 2024 waiting for sarina to reply 3 july 2024 waiting for sarina to reply 5 july 2024 waiting for sarina to reply | ||
| Out Of Scope | 5051 | Out of Scope | anonymous | 04-Jun-24 | Out of Scope | out of scope | 4 june 2024 send the internal note to sarina 5 june 2024 send the internal note to sarina | Solved | Taha | 4 june 2024 send the internal note to sarina 5 june 2024 send the internal note to sarina | 4 june 2024 waiting for sarina to reply 5 june 2024 waiting for sarina to reply | ||
| Out Of Scope | 5031 | Out of Scope | anonymous | 03-Jun-24 | Out of Scope | out of scope | 3 june 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 25 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina | Solved | Taha | 3 june 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 25 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina | 3 june 2024 waiting for sarina to reply 21 june 2024 waiting for sarina to reply 24 june 2024 waiting for sarina to reply 25 june 2024 waiting for sarina to reply 29 june 2024 waiting for sarina to reply | ||
| Out Of Scope | 5032 | Out of Scope | anonymous | 03-Jun-24 | Workers benefits | needed a job | 3 june 2024 send the internal note to sarina | Solved | Taha | 3 june 2024 send the internal note to sarina | 3 june 2024 waiting for sarina to reply | ||
| Out Of Scope | 5046 | Out of Scope | anonymous | 03-Jun-24 | Out of Scope | out of scope | 3 june 2024 send the internal note to sarina 5 june 2024 send the internal note to sarina | Solved | Taha | 3 june 2024 send the internal note to sarina 5 june 2024 send the internal note to sarina | 3 june 2024 waiting for sarina to reply 5 june 2024 waiting for sarina to reply | ||
| Out Of Scope | 5047 | Out of Scope | anonymous | 03-Jun-24 | Out of Scope | out of scope | 3 june 2024 send the internal note to sarina | Solved | Taha | 3 june 2024 send the internal note to sarina | 3 june 2024 waiting for sarina to reply | ||
| Target | 5040 | Interloop Denim | Muhammad Arsalan | 01-Jun-24 | Workers benefits | hostel ac is not working and water is not providing | 3 june 2024 send the internal note to sarina 8 june 2024 send the internal note to sarina 11 june 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 25 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina | Solved | Taha | 3 june 2024 send the internal note to sarina 8 june 2024 send the internal note to sarina 11 june 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 25 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina | 3 june 2024 waiting for sarina to reply 8 june 2024 waiting for sarina to reply 11 june 2024 waiting for sarina to reply 21 june 2024 waiting for sarina to reply 25 june 2024 waiting for sarina to reply 27 june 2024 waiting for sarina to reply 29 june 2024 waiting for sarina to reply 3 july 2024 waiting for sarina to reply 5 july 2024 waiting for sarina to reply | ||
| Out Of Scope | 5034 | Out of Scope | anonymous | 01-Jun-24 | Out of Scope | out of scope | 1 june 2024 send the internal note to sarina | Solved | Taha | 1 june 2024 send the internal note to sarina | 1 june 2024 waiting for sarina to rpely | ||
| Out Of Scope | 5037 | Out of Scope | anonymous | 01-Jun-24 | Out of Scope | out of scope | 1 june 2024 send the internal note to sarina 3 june 2024 send the internal note to sarina | Solved | Taha | 1 june 2024 send the internal note to sarina 3 june 2024 send the internal note to sarina | 1 june 2024 waiting for sarina to reply 3 june 2024 waiting for sarina to reply | ||
| Out Of Scope | 5035 | Out of Scope | anonymous | 01-Jun-24 | Out of Scope | out of scope | 1 june 2024 send the internal note to sarina | Solved | Taha | 1 june 2024 send the internal note to sarina | 1 june 2024 waiting for sarina to reply | ||
| Out Of Scope | 5039 | Out of Scope | anonymous | 01-Jun-24 | Out of Scope | out of scope | 1 june 2024 send the internal note to sarina | Solved | Taha | 1 june 2024 send the internal note to sarina | 1 june 2024 waiting for sarina to reply | ||
| Target | 5024 | Yunus Textile Mills | anonymous | 31-May-24 | Exploitation | senior operator uses bad language | 31 may 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina | Solved | Taha | 31 may 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina | 31 may 2024 waiting for sarina to reply 21 june 2024 waiting for sarina to reply 24 june 2024 waiting for sarina to reply | ||
| Target | 5013 | YTM-7 | Khazar Hayat | 29-May-24 | Workers benefits | gratuity issues | 30 may 2024 send the internal note to sarina 1 june 2024 send the internal note to sarina 11 june 2024 send the internal note to sarina 22 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina 1 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina | Solved | Taha | 30 may 2024 send the internal note to sarina 1 june 2024 send the internal note to sarina 11 june 2024 send the internal note to sarina 22 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina 1 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina | 30 may 2024 waiting for sarina to reply 1 june 2024 waiting for sarina to reply 11 june 2024 waiting for sarina to reply 22 june 2024 waiting for sarina to reply 24 june 2024 waiting for sarina to reply 27 june 2024 waiting for sarina to reply 1 july 2024 waiting for sarina to reply 5 july 2024 waiting for sarina to reply 6 july 2024 waiting for sarina to reply | ||
| Puma | 5011 | Beacon Impex Pvt Ltd | Muhammad Gulzar | 29-May-24 | Workers benefits | Supervisor took money from the worker | 30 may 2024 send the internal note to sarina 3 june 2024 send the internal note to sarina 4 june 2024 send the internal note to sarina 11 june 2024 send the internal note to sarina 22 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina 1 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina | Solved | Taha | 30 may 2024 send the internal note to sarina 3 june 2024 send the internal note to sarina 4 june 2024 send the internal note to sarina 11 june 2024 send the internal note to sarina 22 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina 1 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina | 30 may 2024 waiting for sarina to reply 3 june 2024 waiting for sarina to reply 4 june 2024 waiting for sarina to reply 11 june 2024 waiting for sarina to reply 22 june 2024 waiting for sarina to reply 24 june 2024 waiting for sarina to reply waiting for sarina to reply 1 july 2024 waiting for sarina to reply 5 july 2024 waiting for sarina to reply 6 july 2024 waiting for sarina to reply | ||
| Target | 4997 | YTM-7 | anonymous | 30-May-24 | Workers benefits | machine is not working | 30 may 2024 send the internal note to sarina 31 may 2024 send the internal note to 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 25 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina | Solved | Taha | 30 may 2024 send the internal note to sarina 31 may 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 25 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina | 30 may 2024 waiting for sarina to reply 31 may 2024 waiting for sarina to reply 21 june 2024 waiting for sarina to reply 24 june 2024 waiting for sarina to reply 25 june 2024 waiting for sarina to reply 29 june 2024 waiting for sarina to reply | ||
| Puma | 4961 | Ali Trading Sialkot | uzma | 30-May-24 | Unfair Termination/Employment Practices | unfair termination | 30 may 2024 send the internal note to sarina 31 may 2024 send the internal note to sarina 4 june 2024 send the internal note to sarina 5 june 2024 send the internal note to sarina 6 june 2024 send the internal note to sarina 7 june 2024 send the internal note to sarina 10 june 2024 send the internal note to sarina 11 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 25 june 2024 send the internal note to sarina | Solved | Taha | 30 may 2024 send the internal note to sarina 31 may 2024 send the internal note to sarina 4 june 2024 send the internal note to sarina 5 june 2024 send the internal note to sarina 6 june 2024 send the internal note to sarina 7 june 2024 send the internal note to sarina 10 june 2024 send the internal note to sarina 11 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 25 june 2024 send the internal note to sarina | 30 may 2024 waiting for sarina to reply 31 may 2024 waiting for sarina to reply 4 june 2024 waiting for sarina to reply 5 june 2024 waiting for sarina to reply 6 june 2024 waiting for sarina to reply 7 june 2024 waiting for sarina to reply 10 june 2024 waiting for sarina to reply 11 june 2024 waiting for sarina to reply 24 june 2024 waiting for sarina to reply 25 june 2024 waiting for sarina to reply | ||
| Target | 4949 | Interloop Limited HD5 | imran hussain | 30-May-24 | Workers benefits | transfer issues | 30 may 2024 send the internal note to sarina 31 may 2024 send the internal note to sarina 4 june 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 25 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina 8 july 2024 send the internal note to sarina | Solved | Taha | 30 may 2024 send the internal note to sarina 31 may 2024 send the internal note to sarina 4 june 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 25 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina 8 july 2024 send the internal note to sarina | 30 may 2024 waiting for sarina to reply 31 may 2024 waiting for sarina to reply 4 june 2024 waiting for sarina to reply 21 june 2024 waiting for sarina to reply 24 june 2024 waiting for sarina to reply 25 june 2024 waiting for sarina to reply 29 june 2024 waiting for sarina to reply 3 july 2024 waiting for sarina to reply 5 july 2024 waiting for sarina to reply 6 july 2024 waiting for sarina to reply 8 july 2024 waiting for sarina to reply | ||
| Out Of Scope | 5023 | Out of Scope | anonymous | 31-May-24 | Out of Scope | out of scope | 31 may 2024 send the internal note to sarina | Solved | Taha | 31 may 2024 send the internal note to sarina | 31 may 2024 waiting for sarina to reply | ||
| Primark | 5022 | Soorty Enterprises Pvt Ltd Unit 5&6 (25386) | anonymous | 31-May-24 | Health & Hygiene | food and water issues | 31 may 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina 1 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 8 july 2024 send the internal note to sarina | Solved | Taha | 31 may 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina 1 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 8 july 2024 send the internal note to sarina | 31 may 2024 waiting for sarina to reply 21 june 2024 waiting for sarina to reply 24 june 2024 waiting for sarina to reply 27 june 2024 waiting for sarina to reply 1 july 2024 waiting for sarina to reply 5 july 2024 waiting for sarina to reply 8 july 2024 waiting for sarina to reply | ||
| Out Of Scope | 5021 | Out of Scope | anonymous | 31-May-24 | Out of Scope | out of scope | 31 may 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 25 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 8 july 2024 send the internal note to sarina | Solved | Taha | 31 may 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 25 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 8 july 2024 send the internal note to sarina | 31 may 2024 waiting for sarina to reply 21 june 2024 waiting for sarina to reply 24 june 2024 waiting for sarina to reply 25 june 2024 waiting for sarina to reply 29 june 2024 waiting for sarina to reply 3 july 2024 waiting for sarina to reply 5 july 2024 waiting for sarina to reply 8 july 2024 waiting for sarina to reply | ||
| Out Of Scope | 5017 | Out of Scope | anonymous | 31-May-24 | Out of Scope | out of scope | 31 may 2024 send the internal note to sarina | Solved | Taha | 31 may 2024 send the internal note to sarina | 31 may 2024 waiting for sarina to reply | ||
| Primark | 5015 | Artistic Denim Mills Limited (25130) | ghulam hussain | 29-May-24 | Out of Scope | out of scope | 31 MAY 2024 send the internal note to sarina 5 june 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina | Solved | Taha | 31 MAY 2024 send the internal note to sarina 5 june 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina | 31 MAY 2024 waiting for sarina to reply 5 june 2024 waiting for sarina to reply 21 june 2024 waiting for sarina to reply 24 june 2024 waiting for sarina to reply | ||
| Puma | 5001 | Awan Sports Sialkot | anonymous | 29-May-24 | Health & Hygiene | food and water issues | 29 may 2024 send the internal note to sarina 31 may 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina 1 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina | Solved | Taha | 29 may 2024 send the internal note to sarina 31 may 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina 1 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina | 29 may 2024 waiting for sarina to reply 31 may 2024 waiting for sarina to reply 21 june 2024 waiting for sarina to reply 24 june 2024 waiting for sarina to reply 27 june 2024 waiting for sarina to reply 1 july 2024 waiting for sarina to reply 5 july 2024 waiting for sarina to reply 6 july 2024 waiting for sarina to reply | ||
| Kik | 5003 | Fazal Industries | anonymous | 29-May-24 | Workers benefits | below minimum wage | 29 may 2024 send the internal note to sarina 31 may 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina 1 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina | Solved | Taha | 29 may 2024 send the internal note to sarina 31 may 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina 1 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina | 29 may 2024 waiting for sarina to reply 31 may 2024 waiting for sarina to reply 21 june 2024 waiting for sarina to reply 24 june 2024 waiting for sarina to reply 27 june 2024 waiting for sarina to reply 1 july 2024 waiting for sarina to reply 5 july 2024 waiting for sarina to reply 6 july 2024 waiting for sarina to reply | ||
| Target | 4988 | US Apparel & Textiles (Pvt.)Ltd. Unit# 2 & 5 | anonymous | 29-May-24 | Out of Scope | rehire | 29 may 2024 send the internal note to sarina 31 may 2024 send the internal note to sarina 4 june 2024 send the internal note to sarina 5 june 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 25 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina | Solved | Taha | 29 may 2024 send the internal note to sarina 31 may 2024 send the internal note to sarina 4 june 2024 send the internal note to sarina 5 june 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 25 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina | 29 may 2024 waiting for sarina to reply 31 may 2024 waiting for sarina to reply 4 june 2024 waiting for sarina to reply 5 june 2024 waiting for sarina to reply 21 june 2024 waiting for sarina to reply 24 june 2024 waiting for sarina to reply 25 june 2024 waiting for sarina to reply 29 june 2024 waiting for sarina to reply 3 july 2024 waiting for sarina to reply 5 july 2024 waiting for sarina to reply | ||
| Target | 4772 | Interloop Apparel | Abdullah | 29-May-24 | Exploitation | The supervisor behaviour is not good | 27 may 2024 send the internal note to sarina 29 may 2024 send the internal note to sarina 31 may 2024 send the internal note to sarina 4 june 2024 send the internal note to sarina 6 june 2024 send the internal note to sarina 10 june 2024 send the internal note to sarina 11 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina | Solved | Taha | 27 may 2024 send the internal note to sarina 29 may 2024 send the internal note to sarina 31 may 2024 send the internal note to sarina 4 june 2024 send the internal note to sarina 6 june 2024 send the internal note to sarina 10 june 2024 send the internal note to sarina 11 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina | 27 may 2024 waiting for sarina to reply 29 may 2024 waiting for sarina to reply 31 may 2024 waiting for sarina to reply 4 june 2024 waiting for sarina to reply 6 june 2024 waiting for sarina to reply 10 june 2024 waiting for sarina to reply 11 june 2024 waiting for sarina to reply 27 june 2024 waiting for sarina to reply 3 july 2024 waiting for sarina to reply 5 july 2024 waiting for sarina to reply | ||
| Target | 4972 | Artistic Milliners Pvt Ltd Unit-4 | nasra | 27-May-24 | Exploitation | rude behaviuor | 27 may 2024 send the internal note to sarina 31 may 2024 send the internal note to sarina 4 june 2024 send the internal note to sarina 6 june 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 25 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina | Solved | Taha | 27 may 2024 send the internal note to sarina 31 may 2024 send the internal note to sarina 4 june 2024 send the internal note to sarina 6 june 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 25 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina | 27 may 2024 waiting for sarina to reply 31 may 2024 waiting for sarina to reply 4 june 2024 waiting for sarina to reply 6 june 2024 waiting for sarina to reply 21 june 2024 waiting for sarina to reply 24 june 2024 waiting for sarina to reply 25 june 2024 waiting for sarina to reply 29 june 2024 waiting for sarina to reply 3 july 2024 waiting for sarina to reply 5 july 2024 waiting for sarina to reply | ||
| Primark | 4775 | Artistic Denim Mills Limited (25130) | shaquib hussain | 27-May-24 | Out of Scope | out of scope | 27 may 2024 send the internal note to sarina 31 may 2024 send the internal note to sarina | Solved | Taha | 27 may 2024 send the internal note to sarina 31 may 2024 send the internal note to sarina | 27 may 2024 waiting for sarina to reply 31 may 2024 waiting for sarina to reply | ||
| Out Of Scope | 4797 | Out of Scope | Anonymous worker | 08-May-24 | Out of Scope | The worker from Bazz Mobile Technology Company (Out of scope) sent messages and told the following issue: He told that workers are not given minimum wage. They are given 18 to 20 thousand salary, no bonus, no overtime payment, no EOBI facility and no Social Security benefits. | Helpline refer worker to Labor department to report the issue there. Worker is satisfied with information provided. Case is closed. | Solved | Alisha | Helpline refer worker to Labor department to report the issue there. Worker is satisfied with information provided. Case is closed. | N/A | ||
| Primark | 4738 | Al Rahim Textile Industries (18523) | Worker (Ali Muhammad) | 01-May-24 | Workers benefits | The worker named Ali Muhammad from Al Rahim Textile Industries sent message and told the issue that factory did not gave them bonus yet. He told that every year factory pay them bonus in Ramzan but this year are not given bonus yet. So he requested that we talk to factory about their bonus. | Baidarie called Al-Rahim factory and they said that they will be paying bonus last week of May / beginning June. | Solved | Alisha | Helpline tried to contact worker many times to inform him about factory response. But worker remain unreachable. Case is closed. | N/A | ||
| Target | 4911 | Yunus Textile Mills | anonymous | 24-May-24 | Unfair Termination/Employment Practices | termination issues | 24 may 2024 send the internal note to sarina | Solved | Taha | 24 may 2024 send the internal note to sarina | 24 may 2024 waiting for sarina to reply | ||
| Target | 4958 | Interloop Limited HD5 | Muhammad Younus | 21-May-24 | Workers benefits | transfer case | 23 may 2024 send the internal note to sarina 31 may 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 25 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina | Solved | Taha | 23 may 2024 send the internal note to sarina 31 may 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 25 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina | 23 may 2024 waiting for sarina to reply 31 may 2024 waiting for sarina to reply 21 june 2024 waiting for sarina to reply 24 june 2024 waiting for sarina to reply 25 june 2024 waiting for sarina to reply 29 june 2024 waiting for sarina to reply 3 july 2024 waiting for sarina to reply 5 july 2024 waiting for sarina to reply | ||
| Puma | 4956 | Masood Textile Mills | Mrs Nabila Zulafkar | 22-May-24 | Workers benefits | gratuity and insurance money issue | 23 may 2024 send the internal note to sarina 8 june 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina | Solved | Taha | 23 may 2024 send the internal note to sarina 8 june 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina | 23 may 2024 waiting for sarina to reply 8 june 2024 waiting for sarina to reply 21 june 2024 waiting for sarina to reply 27 june 2024 waiting for sarina to reply 29 june 2024 waiting for sarina to reply 3 july 2024 waiting for sarina to reply 5 july 2024 waiting for sarina to reply 6 july 2024 waiting for sarina to reply | ||
| Target | 4946 | Interloop Limited HD5 | Usman arif | 21-May-24 | Workers benefits | transfer case | 23 may 2024 send the internal note to sarina 27 may 2024 send the internal note to sarina 4 june 2024 send the internal note to sarina 8 june 2024 send the internal note to sarina 11 june 2024 send the internal note to sarina | Solved | Taha | 23 may 2024 send the internal note to sarina 27 may 2024 send the internal note to sarina 4 june 2024 send the internal note to sarina 8 june 2024 send the internal note to sarina 11 june 2024 send the internal note to sarina | 23 may 2024 waiting for sarina to reply 27 may 2024 waiting for sarina to reply 4 june 2024 waiting for sarina to reply 8 june 2024 waiting for sarina to reply 11 june 2024 waiting for sarina to reply | ||
| Puma | 4915 | Beacon Impex Pvt Ltd | muhammad iiyas | 23-May-24 | Unfair Termination/Employment Practices | unfair termintaion | 23 march 2024 send the internal note to sarina 29 march 2024 send the internal note to sarina 4 june 2024 send the internal note to sarina 8 june 2024 send the internal note to sarina 11 june 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina | Solved | Taha | 23 march 2024 send the internal note to sarina 29 march 2024 send the internal note to sarina 4 june 2024 send the internal note to sarina 8 june 2024 send the internal note to sarina 11 june 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina | 23 march 2024 waiting for sarina to reply 29 march 2024 waiting for sarina to reply 4 june 2024 waiting for sarina to reply 8 june 2024 waiting for sarina to reply 11 june 2024 waiting for sarina to reply 21 june 2024 waiting for sarina to reply 27 june 2024 waiting for sarina to reply 29 june 2024 waiting for sarina to reply 3 july 2024 waiting for sarina to reply 5 july 2024 waiting for sarina to reply | ||
| Out Of Scope | 4952 | Out of Scope | anonymous | 22-May-24 | Out of Scope | out of scope | 22 may 2024 send the internal note to sarina | Solved | Taha | 22 may 2024 send the internal note to sarina | 22 may 2024 waiting for sarina to reply | ||
| Target | 4950 | Interloop Denim | qasim ali | 22-May-24 | Workers benefits | salary issues | 22 may 2024 send the internal note to sarina 23 may 2024 send the internal note to sarina 31 may 2024 send the internal note to sarina 3 june 2024 send the internal note to sarina 4 june 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 25 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina | Solved | Taha | 22 may 2024 send the internal note to sarina 23 may 2024 send the internal note to sarina 31 may 2024 send the internal note to sarina 3 june 2024 send the internal note to sarina 4 june 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 25 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina | 22 may 2024 waiting for sarina to reply 23 may 2024 waiting for sarina to reply 31 may 2024 waiting for sarina to reply 3 june 2024 waiting for sarina to reply 4 june 2024 waiting for sarina to reply 21 june 2024 waiting for sarina to reply 24 june 2024 waiting for sarina to reply 25 june 2024 waiting for sarina to reply 29 june 2024 waiting for sarina to reply 3 july 2024 waiting for sarina to reply 5 july 2024 waiting for sarina to reply | ||
| Primark | 4874 | Artistic Denim Mills Limited (25130) | Worker (Rizwan) | 13-May-24 | Wages | Worker reported the issue that he submitted his resignation to HR on 26 April but factory did not cleared his dues. He wants that he should be given his all pending dues from factory because he has to shift in Lahore with family and he is waiting for his dues from factory. | Helpline contacted worker and he said that he is told by HR that he will be given his pending dues on end of May. He said that if his problem will not solved by end of month then he will contact us again. | Solved | Alisha | As worker is satisfied and he did not need help case is closed. | N/A | ||
| Out Of Scope | 4945 | Out of Scope | anonymous | 21-May-24 | Out of Scope | test call | 21 may 2024 send the internal note to sarina 22 may 2024 send the internal note to sarina 23 may 2024 send the internal note to sarina | Solved | Taha | 21 may 2024 send the internal note to sarina 22 may 2024 send the internal note to sarina 23 may 2024 send the internal note to sarina | 21 may 2024 waiting for sarina to reply 22 may 2024 waiting for sarina to reply 23 may 2024 waiting for sarina to reply | ||
| Target | 4947 | Interloop Limited HD5 | Noman | 21-May-24 | Workers benefits | transfer issue | 21 may 2024 send the internal note to sarina 27 may 2024 send the internal note to sarina 31 may 2024 send the internal note to sarina 4 june 2024 send the internal note to sarina 11 june 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina | Solved | Taha | 21 may 2024 send the internal note to sarina 27 may 2024 send the internal note to sarina 31 may 2024 send the internal note to sarina 4 june 2024 send the internal note to sarina 11 june 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina | 21 may 2024 waiting for sarina to reply 27 may 2024 waiting for sarina to reply 31 may 2024 waiting for sarina to reply 4 june 2024 waiting for sarina to reply 11 june 2024 waiting for sarina to reply 21 june 2024 waiting for sarina to reply 27 june 2024 waiting for sarina to reply 29 june 2024 waiting for sarina to reply 3 july 2024 waiting for sarina to reply 5 july 2024 waiting for sarina to reply | ||
| Target | 4933 | Yunus Textile Mills | sammi | 20-May-24 | Working hours/OT | overtime issues | 21 may 2024 send the internal note to sarina 27 may 2024 send the internal note to sarina 31 may 2024 send the internal note to sarina 11 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina 1 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina | Solved | Taha | 21 may 2024 send the internal note to sarina 27 may 2024 send the internal note to sarina 31 may 2024 send the internal note to sarina 11 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina 1 july 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina | 21 may 2024 waiting for sarina to reply 27 may 2024 waiting for sarina to reply 31 may 2024 waiting for sarina to reply 11 june 2024 waiting for sarina to reply 24 june 2024 waiting for sarina to reply 27 june 2024 waiting for sarina to reply 1 july 2024 waiting for sarina to reply 5 july 2024 waiting for sarina to reply 6 july 2024 waiting for sarina to reply | ||
| Kik | 4932 | Fazal Industries | anonymous | 20-May-24 | Workers benefits | below minimum wage | 21 may 2024 send the internal note to sarina 22 may 2024 send the internal note to sarina 23 may 2024 send the internal note to sarina 24 may 2024 send the internal note to sarina 31 may 2024 send the internal note to sarina 4 june 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina | Solved | Taha | 21 may 2024 send the internal note to sarina 22 may 2024 send the internal note to sarina 23 may 2024 send the internal note to sarina 24 may 2024 send the internal note to sarina 31 may 2024 send the internal note to sarina 4 june 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina | 21 may 2024 waiting for sarina to reply 22 may 2024 waiting for sarina to reply 23 may 2024 waiting for sarina to reply 24 may 2024 waiting for sarina to reply 31 may 2024 waiting for sarina to reply 4 june 2024 waiting for sarina to reply 21 june 2024 waiting for sarina to reply 24 june 2024 waiting for sarina to reply 27 june 2024 waiting for sarina to reply 5 july 2024 waiting for sarina to reply 6 july 2024 waiting for sarina to reply | ||
| Target | 4910 | Interloop Limited HD2&4 | Haider Ali | 17-May-24 | Workers benefits | holidays issues | 17 may 2024 send the internal note to sarina 18 may 2024 send the internal note to sarina 21 may 2024 send the internal note to sarina 22 may 2024 send the internal note to sarina 25 may 2024 send the internal note to sarina 11 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina | Solved | Taha | 17 may 2024 send the internal note to sarina 18 may 2024 send the internal note to sarina 21 may 2024 send the internal note to sarina 22 may 2024 send the internal note to sarina 25 may 2024 send the internal note to sarina 11 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina | 17 may 2024 waiting for sarina to reply 18 may 2024 waiting for sarina to reply 21 may 2024 waiting for sarina to reply 22 may 2024 waiting for sarina to reply 25 may 2024 send the internal note to sarina 11 june 2024 24 june 2024 send the internal note to sarina 24 june 2024 waiting for sarina to reply 27 june 2024 waiting for sarina to reply 5 july 2024 waiting for sarina to reply 6 july 2024 waiting for sarina to reply | ||
| Primark | 4883 | Artistic Denim Mills Limited (25130) | Mashooque Ali | 14-May-24 | Workers benefits | holiday payments | 17 may 2024 send the internal note to sarina 21 may 2024 send the internal note to sarina 22 may 2024 send the internal note to sarina 27 may 2024 send the internal note to sarina | Solved | Taha | 17 may 2024 send the internal note to sarina 21 may 2024 send the internal note to sarina 22 may 2024 send the internal note to sarina 27 may 2024 send the internal note to sarina | 17 may 2024 waiting for sarina to reply 21 may 2024 waiting for sarina to reply 22 may 2024 waiting for sarina to reply 27 may 2024 waiting for sarina to reply | ||
| Out Of Scope | 4896 | Out of Scope | anonymous | 16-May-24 | Out of Scope | out of scope | 16 may 2024 send the internal note to sarina 17 may 2024 send the internal note to sarina 18 may 2024 send the internal note to sarina 21 may 2024 send the internal note to sarina 22 may 2024 send the internal note to sarina 23 may 2024 send the internal note to sarina 24 may 2024 send the internal note to sarina | Solved | Taha | 16 may 2024 send the internal note to sarina 17 may 2024 send the internal note to sarina 18 may 2024 send the internal note to sarina 21 may 2024 send the internal note to sarina 22 may 2024 send the internal note to sarina 23 may 2024 send the internal note to sarina 24 may 2024 send the internal note to sarina | 16 may 2024 waiting for sarina to reply 17 may 2024 waiting for sarina to reply 18 may 2024 waiting for sarina to reply 21 may 2024 waiting for sarina to reply 22 may 2024 waiting for sarina to reply 23 may 2024 waiting for sarina to reply 24 may 2024 waiting for sarina to reply | ||
| Puma | 4903 | Beacon Impex Pvt Ltd | Toheed Faisal | 16-May-24 | Unfair Termination/Employment Practices | unfair termination | 16 may 2024 send the internal note to sarina 17 may 2024 send the internal note to sarina 21 may 2024 send the internal note to sarina 25 may 2024 send the internal note to sarina 11 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina | Solved | Taha | 16 may 2024 send the internal note to sarina 17 may 2024 send the internal note to sarina 21 may 2024 send the internal note to sarina 25 may 2024 send the internal note to sarina 11 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina | 16 may 2024 waiting for sarina to reply 17 may 2024 waiting for sarina to reply 21 may 2024 waiting for sarina to reply 25 may 2024 waiting for sarina to reply 11 june 2024 waiting for sarina to reply 24 june 2024 waiting for sarina to reply 27 june 2024 waiting for sarina to reply 5 july 2024 waiting for sarina to reply 6 july 2024 waiting for sarina to reply | ||
| Out Of Scope | 4777 | Out of Scope | Anonymous worker | 07-May-24 | Out of Scope | The worker from Indus Home Limited factory (Out of scope) sent messages and told that they are facing problem for going in factory. Factory closed the main gate of factory and workers have to walk for 15 minutes to going inside factory from another gate. Worker said that in this hot weather they are facing so much difficulty. | Helpline responded that since it is out of scope factory, so helpline can't talk to factory management about this issue and asked worker to talk to factory management themselves about the issue. | Solved | Alisha | Worker seen the messages but did not responded. Case is closed. | N/A | ||
| Target | 4875 | Interloop Limited HD2&4 | ateeq ul rehman | 14-May-24 | Out of Scope | needed money | 14 may 2024 send the internal note to sarina 15 may 2024 send the internal note to sarina 16 may 2024 send the internal note to sarina 17 may 2024 send the internal note to sarina 18 may 2024 send the internal note to sarina 21 may 2024 send the internal note to sarina 22 may 2024 send the internal note to sarina | Solved | Taha | 14 may 2024 send the internal note to sarina 15 may 2024 send the internal note to sarina 16 may 2024 send the internal note to sarina 17 may 2024 send the internal note to sarina 18 may 2024 send the internal note to sarina 21 may 2024 send the internal note to sarina 22 may 2024 send the internal note to sarina | 14 may 2024 waiting for sarina to reply 15 may 2024 waiting for sarina to reply 16 may 2024 waiting for sarina to reply 17 may 2024 waiting for sarina to reply 18 may 2024 waiting for sarina to reply 21 may 2024 waiting for sarina to reply 22 may 2024 waiting for sarina to reply | ||
| Out Of Scope | 4867 | Out of Scope | anonymous | 13-May-24 | Out of Scope | out of scope | 13 may 2024 send the internal note to sarina | Solved | Taha | 13 may 2024 send the internal note to sarina | 13 may 2024 waiting for sarina to reply | ||
| Out Of Scope | 4853 | Out of Scope | anonymous | 13-May-24 | Out of Scope | test call | 13 may 2024 send the internal note to sarina | Solved | Taha | 13 may 2024 send the internal note to sarina | 13 may 2024 waiting for sarina to reply | ||
| Out Of Scope | 4851 | Out of Scope | anonymous | 13-May-24 | Out of Scope | out of scope | 13 may 2024 send the internal note to sarina 14 may 2024 send the internal note to sarina 15 may 2024 send the internal note to sarina 16 may 2024 send the internal note to sarina 17 may 2024 send the internal note to sarina 18 may 2024 send the internal note to sarina 21 may 2024 send the internal note to sarina 22 may 2024 send the internal note to sarina | Solved | Taha | 13 may 2024 send the internal note to sarina 14 may 2024 send the internal note to sarina 15 may 2024 send the internal note to sarina 16 may 2024 send the internal note to sarina 17 may 2024 send the internal note to sarina 18 may 2024 send the internal note to sarina 21 may 2024 send the internal note to sarina 22 may 2024 send the internal note to sarina | 13 may 2024 waiting for sarina to reply 14 may 2024 waiting for sarina to reply 15 may 2024 waiting for sarina to reply 16 may 2024 waiting for sarina to reply 17 may 2024 waiting for sarina to reply 18 may 2024 waiting for sarina to reply 21 may 2024 waiting for sarina to reply 22 may 2024 waiting for sarina to reply | ||
| Puma | 4850 | Ali Trading Sialkot | Abdul Rehman | 11-May-24 | Workers benefits | remaining payments | 13 may 2024 send the internal note to sarina 14 may 2024 send the internal note to sarina 15 may 2024 send the internal note to sarina 17 may 2024 send the internal note to sarina 20 may 2024 send the internal note to sarina 21 may 2024 send the internal note to sarina 25 may 2024 send the internal note to sarina 8 june 2024 send the internal note to sarina 11 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina | Solved | Taha | 13 may 2024 send the internal note to sarina 14 may 2024 send the internal note to sarina 15 may 2024 send the internal note to sarina 17 may 2024 send the internal note to sarina 20 may 2024 send the internal note to sarina 21 may 2024 send the internal note to sarina 25 may 2024 send the internal note to sarina 8 june 2024 send the internal note to sarina 11 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina | 13 may 2024 waiting for sarina to reply 14 may 2024 waiting for sarina to reply 15 may 2024 waiting for sarina to reply 17 may 2024 waiting for sarina to reply 20 may 2024 waiting for sarina to reply 21 may 2024 waiting for sarina to reply 25 may 2024 waiting for sarina to reply 8 june 2024 waiting for sarina to reply 11 june 2024 waiting for sarina to reply 24 june 2024 waiting for sarina to reply 27 june 2024 waiting for sarina to reply 5 july 2024 waiting for sarina to reply | ||
| Target | 4829 | Interloop Limited HD5 | Muhammad Asif | 10-May-24 | Workers benefits | transfer case | 10 may 2024 send the internal note to sarina 13 may 2024 send the internal note to sarina 14 may 2024 send the internal note to sarina 15 may 2024 send the internal note to sarina 16 may 2024 send the internal note to sarina 17 may 2024 send the internal note to sarina 18 may 2024 send the internal note to sarina 21 may 2024 send the internal note to sarina 22 may 2024 send the internal note to sarina 23 may 2024 send the internal note to sarina 24 may 2024 send the internal note to sarina 31 may 2024 send the internal note to sarina 4 june 2024 send the internal note to sarina 6 june 2024 send the internal note to sarina | Solved | Alisha | 10 may 2024 send the internal note to sarina 13 may 2024 send the internal note to sarina 14 may 2024 send the internal note to sarina 15 may 2024 send the internal note to sarina 16 may 2024 send the internal note to sarina 17 may 2024 send the internal note to sarina 18 may 2024 send the internal note to sarina 21 may 2024 send the internal note to sarina 22 may 2024 send the internal note to sarina 23 may 2024 send the internal note to sarina 24 may 2024 send the internal note to sarina 31 may 2024 send the internal note to sarina 4 june 2024 send the internal note to sarina 6 june 2024 send the internal note to sarina | 10 may 2024 waiting for sarina to reply 13 may 2024 waiting for sarina to reply 14 may 2024 waiting for sarina to reply 15 may 2024 waiting for sarina to reply 16 may 2024 waiting for sarina to reply 17 may 2024 waiting for sarina to reply 18 may 2024 waiting for sarina to reply 21 may 2024 waiting for sarina to reply 22 may 2024 waiting for sarina to reply 23 may 2024 waiting for sarina to reply 24 may 2024 waiting for sarina to reply 31 may 2024 waiting for sarina to reply 4 june 2024 waiting for sarina to reply 6 june 2024 waiting for sarina to reply | ||
| Out Of Scope | 4686 | Out of Scope | Grievant (Ejaz Ahmad) | 25-Apr-24 | Out of Scope | The grievant told that he lives in Karachi Orangi Town. He told that he opened a Mechanic shop near his home but his neighbor threats him and tease him to close his shop. He requested for help. | Helpline tried to contact worker many times to gather more information related to issue but worker remain unreachable. Case is closed. | Solved | Alisha | Helpline tried to contact worker many times to gather more information related to issue but worker remain unreachable. Case is closed. | N/A | ||
| Out Of Scope | 4802 | Out of Scope | anonymous | 09-May-24 | Out of Scope | test call | 9 may 2024 send the internal note to sarina 10 may 2024 send the internal note to sarina 13 may 2024 send the internal note to sarina 14 may 2024 send the internal note to sarina 15 may 2024 send the internal note to sarina 16 may 2024 send the internal note to sarina 17 may 2024 send the internal note to sarina | Solved | Taha | 9 may 2024 send the internal note to sarina 10 may 2024 send the internal note to sarina 13 may 2024 send the internal note to sarina 14 may 2024 send the internal note to sarina 15 may 2024 send the internal note to sarina 16 may 2024 send the internal note to sarina 17 may 2024 send the internal note to sarina | 9 may 2024 waiting for sarina to reply 10 may 2024 waiting for sarina to reply 13 may 2024 waiting for sarina to reply 14 may 2024 waiting for sarina to reply 15 may 2024 waiting for sarina to reply 16 may 2024 waiting for sarina to reply 17 may 2024 waiting for sarina to reply | ||
| Primark | 4825 | Digital Apparel PVT Ltd (26463) | anonymous | 09-May-24 | Workers benefits | needed a job | 9 may 2024 send the internal note to sarina 10 may 2024 send the internal note to sarina 13 may 2024 send the internal note to sarina 14 may 2024 send the internal note to sarina 15 may 2024 send the internal note to sarina 16 may 2024 send the internal note to sarina 17 may 2024 send the internal note to sarina 18 may 2024 send the internal note to sarina 21 may 2024 send the internal note to sarina 22 may 2024 send the internal note to sarina 24 may 2024 send the internal note to sarina | Solved | Taha | 9 may 2024 send the internal note to sarina 10 may 2024 send the internal note to sarina 13 may 2024 send the internal note to sarina 14 may 2024 send the internal note to sarina 15 may 2024 send the internal note to sarina 16 may 2024 send the internal note to sarina 17 may 2024 send the internal note to sarina 18 may 2024 send the internal note to sarina 21 may 2024 send the internal note to sarina 22 may 2024 send the internal note to sarina 24 may 2024 send the internal note to sarina | 9 may 2024 waiting for sarina to reply 10 may 2024 waiting for sarina to reply 13 may 2024 waiting for sarina to reply 14 may 2024 waiting for sarina to reply 15 may 2024 waiting for sarina to reply 16 may 2024 waiting for sarina to reply 17 may 2024 waiting for sarina to reply 18 may 2024 waiting for sarina to reply 21 may 2024 waiting for sarina to reply 22 may 2024 waiting for sarina to reply 24 may 2024 waiting for sarina to reply | ||
| Out Of Scope | 4821 | Out of Scope | anonymous | 09-May-24 | Out of Scope | out of scope | 9 may 2024 send the internal note to sarina 10 may 2024 send the internal note to sarina 13 may 2024 send the internal note to sarina | Solved | Taha | 9 may 2024 send the internal note to sarina 10 may 2024 send the internal note to sarina 13 may 2024 send the internal note to sarina | 9 may 2024 waiting for sarina to reply 10 may 2024 waiting for sarina to reply 13 may 2024 waiting for sarina to reply | ||
| Out Of Scope | 4806 | Out of Scope | anonymous | 09-May-24 | Out of Scope | out of scope | 9 may 2024 send the internal note to sarina | Solved | Taha | 9 may 2024 send the internal note to sarina | 9 may 2024 waiting for sarina to reply | ||
| Out Of Scope | 4800 | Out of Scope | anonymous | 09-May-24 | Out of Scope | out of scope | 9 may 2024 send the internal note to sarina 10 may 2024 send the internal note to sarina 13 may 2024 send the internal note to sarina 14 may 2024 send the internal note to sarina 15 may 2024 send the internal note to sarina 16 may 2024 send the internal note to sarina 17 may 2024 send the internal note to sarina | Solved | Taha | 9 may 2024 send the internal note to sarina 10 may 2024 send the internal note to sarina 13 may 2024 send the internal note to sarina 14 may 2024 send the internal note to sarina 15 may 2024 send the internal note to sarina 16 may 2024 send the internal note to sarina 17 may 2024 send the internal note to sarina | 9 may 2024 waiting for sarina to reply 10 may 2024 waiting for sarina to reply 13 may 2024 waiting for sarina to reply 14 may 2024 waiting for sarina to reply 15 may 2024 waiting for sarina to reply 16 may 2024 waiting for sarina to reply 17 may 2024 waiting for sarina to reply | ||
| Out Of Scope | 4779 | Out of Scope | anonymous | 08-May-24 | Out of Scope | out of scope | 8 may 2024 send the internal note to sarina 9 may 2024 send the internal note to sarina 10 may 2024 send the internal note to sarina 13 may 2024 send the internal note to sarina | Solved | Taha | 8 may 2024 send the internal note to sarina 9 may 2024 send the internal note to sarina 10 may 2024 send the internal note to sarina 13 may 2024 send the internal note to sarina | 8 may 2024 waiting for sarina to reply 9 may 2024 waiting for sarina to reply 10 may 2024 waiting for sarina to reply 13 may 2024 waiting for sarina to reply | ||
| Out Of Scope | 4770 | Out of Scope | anonymous | 07-May-24 | Out of Scope | test call | 7 may 2024 send the internal note to sarina 8 may 2024 send the internal note to sarina | Solved | Taha | 7 may 2024 send the internal note to sarina 8 may 2024 send the internal note to sarina | 7 may 2024 waiting for sarina to reply 8 may 2024 waiting for sarina to reply | ||
| Target | 4772 | Interloop Apparel | anonymous | 07-May-24 | Exploitation | rude behaviour | 7 may 2024 send the internal note to sarina | Solved | Taha | 7 may 2024 send the internal note to sarina | 7 may 2024 waiting for sarina to reply | ||
| Out Of Scope | 4773 | Out of Scope | anonymous | 07-May-24 | Out of Scope | test call | 7 may 2024 send the internal note to sarina 8 may 2024 send the internal note to sarina 9 may 2024 send the internal note to sarina 10 may 2024 send the internal note to sarina 13 may 2024 send the internal note to sarina | Solved | Taha | 7 may 2024 send the internal note to sarina 8 may 2024 send the internal note to sarina 9 may 2024 send the internal note to sarina 10 may 2024 send the internal note to sarina 13 may 2024 send the internal note to sarina | 7 may 2024 waiting for sarina to reply 8 may 2024 waiting for sarina to reply 9 may 2024 waiting for sarina to reply 10 may 2024 waiting for sarina to reply 13 may 2024 waiting for sarina to reply | ||
| Out Of Scope | 4726 | Out of Scope | Grievant (M. Azam) | 30-Apr-24 | Out of Scope | The grievant named M. Azam from Jhang Toba Tek Singh reported the issue that they submitted written application to Municipal Committee for cleaning of their streets but they did not took any action. So he contacted helpline for help. | Helpline contacted grievant and asked him how he know about Hamary Awaz Helpline he said that he got this information from Facebook. Helpline responded to the worker that for this issue they can request to Municipal Committee again helpline can't help in this issue. The grievant is satisfied and he further have no query. Case is closed. | Solved | Alisha | Helpline contacted grievant and asked him how he know about Hamary Awaz Helpline he said that he got this information from Facebook. Helpline responded to the worker that for this issue they can request to Municipal Committee again helpline can't help in this issue. The grievant is satisfied and he further have no query. Case is closed. | N/A | ||
| Out Of Scope | 4728 | Out of Scope | Worker (Saleem Iqbal) | 30-Apr-24 | Out of Scope | Worker from U.S Apparel Unit 4 (Out of scope) factory, reported the issue that he was an Assistant Manager and his Deputy Manager Mr. Waseem teased him a lot during working hours and also he used abusive language with him and also forced him to resign. He just requested that there should be no mistreatment with other workers. | Helpline responded the worker that as this is out of scope factory, so helpline can't talk with factory management related to any issue. If workers have any issue with seniors they can report to HR and then HR will solve their issues. Worker is satisfied with the information provided. Case is closed. | Solved | Alisha | Helpline responded the worker that as this is out of scope factory, so helpline can't talk with factory management related to any issue. If workers have any issue with seniors they can report to HR and then HR will solve their issues. Worker is satisfied with the information provided. Case is closed. | N/A | ||
| Puma | 4501 | Wembley Sports Sialkot | Worker (Zaryab Ahmad) | 30-Mar-24 | Unfair Termination/Employment Practices | The worker named Zaryab Ahmad from Wembly Sports sent messages and told the issue that he was on probation period and he was told that after 3 months he will be hired as permanent employee and will be given salary, but now he was asked by factory that they can't hire him. | Tried to contact worker many times to gather more information related to his issue but no response from him. Case is closed. | Solved | Alisha | Tried to contact worker many times to gather more information related to his issue but no response from him. Case is closed. | N/A | ||
| Primark | 4763 | Artistic Denim Mills Limited (25130) | Ammar | 04-May-24 | Unfair Termination/Employment Practices | unfair termination | 6 may 2024 send the internal note to sarina 7 may 2024 send the internal note to sarina 8 may 2024 send the internal note to sarina 9 may 2024 send the internal note to sarina 10 may 2024 send the internal note to sarina 13 may 2024 send the internal note to sarina 14 may 2024 send the internal note to sarina 17 may 2024 send the internal note to sarina 20 may 2024 send the internal note to sarina 21 may 2024 send the internal note to sarina 25 may 2024 send the internal note to sarina 11-june 2024 send the internal note to sarina | Solved | Taha | 6 may 2024 send the internal note to sarina 7 may 2024 send the internal note to sarina 8 may 2024 send the internal note to sarina 9 may 2024 send the internal note to sarina 10 may 2024 send the internal note to sarina 13 may 2024 send the internal note to sarina 14 may 2024 send the internal note to sarina 17 may 2024 send the internal note to sarina 20 may 2024 send the internal note to sarina 21 may 2024 send the internal note to sarina 25 may 2024 send the internal note to sarina 11-june 2024 send the internal note to sarina | 6 may 2024 waiting for sarina to reply 7 may 2024 waiting for sarina to reply 8 may 2024 waiting for sarina to reply 9 may 2024 waiting for sarina to reply 10 may 2024 waiting for sarina to reply 13 may 2024 waiting for sarina to reply 14 may 2024 waiting for sarina to reply 17 may 2024 waiting for sarina to reply 20 may 2024 waiting for sarina to reply 21 may 2024 waiting for sarina to reply 25 may 2024 waiting for sarina to reply 11-june 2024 waiting for sarina to reply | ||
| Primark | 4733 | Artistic Denim Mills Limited (25130) | Worker (M. Waseem) | 30-Apr-24 | Workers benefits | Worker reported the issue that he worked in factory for 2 years and due to family problems he left the company in July 2022 and factory gave him salary but they did not pay him gratuity. He said that when he talked to the company about gratuity he was told by them that workers are not given gratuity. He told that he tried for re hiring in company also but factory did not hire him. | Helpline explained the worker that as he left company in 2022 before Hamary Awaz Helpline operational so helpline can't talk about his gratuity issue to the factory management. Also suggested the worker that he can report his issue in Labor department and his issue will be solve through Labor department. Worker is satisfied with the information provided and he further have no query. Case is closed. | Solved | Alisha | Helpline explained the worker that as he left company in 2022 before Hamary Awaz Helpline operational so helpline can't talk about his gratuity issue to the factory management. Also suggested the worker that he can report his issue in Labor department and his issue will be solve through Labor department. Worker is satisfied with the information provided and he further have no query. Case is closed. | N/A | ||
| Out Of Scope | 4759 | Out of Scope | anonymous | 07-May-24 | Out of Scope | out of scope | 4 may 2024 send the internal note to sarina 6 may 2024 send the internal note to sarina 7 may 2024 send the internal note to sarina 8 may 2024 send the internal note to sarina 9 may 2024 send the internal note to sarina | Solved | Taha | 4 may 2024 send the internal note to sarina 6 may 2024 send the internal note to sarina 7 may 2024 send the internal note to sarina 8 may 2024 send the internal note to sarina 9 may 2024 send the internal note to sarina | 4 may 2024 waiting for sarina to reply 6 may 2024 waiting for sarina to reply 7 may 2024 waiting for sarina to reply 8 may 2024 waiting for sarina to reply 9 may 2024 waiting for sarina to reply | ||
| Out Of Scope | 4756 | Out of Scope | anonymous | 03-May-24 | Out of Scope | out of scope | 3 may 2024 send the internal note to sarina 6 may 2024 send the internal note to sarina 7 may 2024 send the internal note to sarina 8 may 2024 send the internal note to sarina 9 may 2024 send the internal note to sarina | Solved | Taha | 3 may 2024 send the internal note to sarina 6 may 2024 send the internal note to sarina 7 may 2024 send the internal note to sarina 8 may 2024 send the internal note to sarina 9 may 2024 send the internal note to sarina | 3 may 2024 waiting for sarina to reply 6 may 2024 waiting for sarina to reply 7 may 2024 waiting for sarina to reply 8 may 2024 waiting for sarina to reply 9 may 2024 waiting for sarina to reply | ||
| Out Of Scope | 4751 | Out of Scope | anonymous | 03-May-24 | Out of Scope | out of scope | 3 may 2024 send the internal note to sarina 6 may 2024 send the internal note to sarina 7 may 2024 send the internal note to sarina 8 may 2024 send the internal note to sarina 9 may 2024 send the internal note to sarina | Solved | Taha | 3 may 2024 send the internal note to sarina 6 may 2024 send the internal note to sarina 7 may 2024 send the internal note to sarina 8 may 2024 send the internal note to sarina 9 may 2024 send the internal note to sarina | 3 may 2024 waiting for sarina to reply 6 may 2024 waiting for sarina to reply 7 may 2024 waiting for sarina to reply 8 may 2024 waiting for sarina to reply 9 may 2024 waiting for sarina to reply | ||
| Primark | 4656 | Interloop Denim | asif | 02-May-24 | Workers benefits | cahrge sheet issues | 2 may 2024 send the internal note to sarina 3 may 2024 send the internal note to sarina 6 may 2024 send the internal note to sarina 7 may 2024 send the internal note to sarina 8 may 2024 send the internal note to sarina 9 may 2024 send the internal note to sarina 10 may 2024 send the internal note to sarina 13 may 2024 send the internal note to sarina 14 may 2024 send the internal note to sarina 15 may 2024 send the internal note to sarina | Solved | Taha | 2 may 2024 send the internal note to sarina 3 may 2024 send the internal note to sarina 6 may 2024 send the internal note to sarina 7 may 2024 send the internal note to sarina 8 may 2024 send the internal note to sarina 9 may 2024 send the internal note to sarina 10 may 2024 send the internal note to sarina 13 may 2024 send the internal note to sarina 14 may 2024 send the internal note to sarina 15 may 2024 send the internal note to sarina | 2 may 2024 waiting for sarina to reply 3 may 2024 waiting for sarina to reply 6 may 2024 waiting for sarina to reply 7 may 2024 waiting for sarina to reply 8 may 2024 waiting for sarina to reply 9 may 2024 waiting for sarina to reply 10 may 2024 waiting for sarina to reply 13 may 2024 waiting for sarina to reply 14 may 2024 waiting for sarina to reply 15 may 2024 waiting for sarina to reply | ||
| Puma | 4743 | Beacon Impex Pvt Ltd | anonymous | 02-May-24 | Out of Scope | out of scope | 2 may 2024 send the internal note to sarina 3 may 2024 send the internal note to sarina 6 may 2024 send the internal note to sarina 7 may 2024 send the internal note to sarina 8 may 2024 send the internal note to sarina 9 may 2024 send the internal note to sarina | Solved | Taha | 2 may 2024 send the internal note to sarina 3 may 2024 send the internal note to sarina 6 may 2024 send the internal note to sarina 7 may 2024 send the internal note to sarina 8 may 2024 send the internal note to sarina 9 may 2024 send the internal note to sarina | 2 may 2024 waiting for sarina to reply 3 may 2024 waiting for sarina to reply 6 may 2024 waiting for sarina to reply 7 may 2024 waiting for sarina to reply 8 may 2024 waiting for sarina to reply 9 may 2024 waiting for sarina to reply | ||
| Puma | 4737 | Beacon Impex Pvt Ltd | anonymous | 02-May-24 | Workers benefits | holiday issues | 2 may 2024 send the internal note to sarina 3 may 2024 send the internal note to sarina 6 may 2024 send the internal note to sarina 7 may 2024 send the internal note to sarina 8 may 2024 send the internal note to sarina 9 may 2024 send the internal note to sarina 10 may 2024 send the internal note to sarina 13 may 2024 send the internal note to sarina 14 may 2024 send the internal note to sarina 15 may 2024 send the internal note to sarina 16 may 2024 send the internal note to sarina 17 may 2024 send the internal note to sarina 18 may 2024 send the internal note to sarina 21 may 2024 send the internal note to sarina 22 may 2024 send the internal note to sarina | Solved | Taha | 2 may 2024 send the internal note to sarina 3 may 2024 send the internal note to sarina 6 may 2024 send the internal note to sarina 7 may 2024 send the internal note to sarina 8 may 2024 send the internal note to sarina 9 may 2024 send the internal note to sarina 10 may 2024 send the internal note to sarina 13 may 2024 send the internal note to sarina 14 may 2024 send the internal note to sarina 15 may 2024 send the internal note to sarina 16 may 2024 send the internal note to sarina 17 may 2024 send the internal note to sarina 18 may 2024 send the internal note to sarina 21 may 2024 send the internal note to sarina 22 may 2024 send the internal note to sarina | 2 may 2024 waiting for sarina to reply 3 may 2024 waiting for sarina to reply 6 may 2024 waiting for sarina to reply 7 may 2024 waiting for sarina to reply 8 may 2024 waiting for sarina to reply 9 may 2024 waiting for sarina to reply 10 may 2024 waiting for sarina to reply 13 may 2024 waiting for sarina to reply 14 may 2024 waiting for sarina to reply 15 may 2024 waiting for sarina to reply 16 may 2024 waiting for sarina to reply 17 may 2024 waiting for sarina to reply 18 may 2024 waiting for sarina to reply 21 may 2024 waiting for sarina to reply 22 may 2024 waiting for sarina to reply | ||
| Primark | 4740 | Artistic Denim Mills Limited (25130) | Muhammad Acher | 01-May-24 | Unfair Termination/Employment Practices | unfair termination | 2-may 2024 send the internal note to sarina 3-may 2024 send the internal note to sarina 6-may 2024 send the internal note to sarina 7-may 2024 send the internal note to sarina 8-may 2024 send the internal note to sarina 9-may 2024 send the internal note to sarina 10-may 2024 send the internal note to sarina 13-may 2024 send the internal note to sarina 14-may 2024 send the internal note to sarina 17-may 2024 send the internal note to sarina 20-may 2024 send the internal note to sarina 21-may 2024 send the internal note to sarina 25-may 2024 send the internal note to sarina 11 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina | Solved | Taha | 2-may 2024 send the internal note to sarina 3-may 2024 send the internal note to sarina 6-may 2024 send the internal note to sarina 7-may 2024 send the internal note to sarina 8-may 2024 send the internal note to sarina 9-may 2024 send the internal note to sarina 10-may 2024 send the internal note to sarina 13-may 2024 send the internal note to sarina 14-may 2024 send the internal note to sarina 17-may 2024 send the internal note to sarina 20-may 2024 send the internal note to sarina 21-may 2024 send the internal note to sarina 25-may 2024 send the internal note to sarina 11 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 27 june 2024 send the internal note to sarina | 2-may 2024 waiting for sarina to reply 3-may 2024 waiting for sarina to reply 6-may 2024 waiting for sarina to reply 7-may 2024 waiting for sarina to reply 8-may 2024 waiting for sarina to reply 9-may 2024 waiting for sarina to reply 10-may 2024 waiting for sarina to reply 13-may 2024 waiting for sarina to reply 14-may 2024 waiting for sarina to reply 17-may 2024 waiting for sarina to reply 20-may 2024 waiting for sarina to reply 21-may 2024 waiting for sarina to reply 25-may 2024 waiting for sarina to reply 11 june 2024 waiting for sarina to reply 24 june 2024 waiting for sarina to reply 27 june 2024 waiting for sarina to reply | ||
| Target | 4676 | Yunus Textile Mills | Worker (Aslam) | 24-Apr-24 | Wages | The worker told that he submitted his resignation on 15 Feb to Incharge Mr. Wajahat with effect of one month notice period and his last working day in factory was 15 March but he took 5 leave during notice period. Then on 15 April worker went factory and HR (don't know the name) took his card and asked him to sign on some papers and then he gave the worker cheque of 10,200 PKR but worker said him that his pending dues were 23000. and he asked him why he is given only 10,000 rupees. Worker told that his monthly salary was 42,5000 and he only took 5 leave in notice period so why he given only 10,000. He said that from factory his 13000 rupees are pending and he wants that his pending dues should be cleared. | Case escalated to factory management. | Solved | Alisha | ||||
| Target | 4569 | Interloop Denim | Worker (M. Awais) | 06-Apr-24 | Harassment/Physical Assault | 23 March: public holiday in Pakistan, some workers, including the grievant, were called in to work by their supervisors, including Supervisor Mr. Riaz. The worker worked the entire day in the factory as instructed. Beginning of April: Senior Supervisor Mr. Yasir issued a charge sheet to the worker accusing him of coming to the factory without permission, even though the worker explained that he was asked to work by Supervisor Mr. Riaz on 23 March. April 6: Mr. Yasir was on leave, so the worker approached Supervisor Mr. Zafar regarding the charge sheet. Mr. Zafar acknowledged that it might have been a mistake and advised the worker to write an apology letter to have the charge sheet canceled. The worker also went to HR (name unknown) about the charge sheet, and they informed him that his senior had requested the charge sheet and he would have to write an apology letter. The worker insists that the charge sheet was issued without any valid reason. | Case escalated to factory management and they responded that: The charge sheet has already been cancelled and the same was communicated to the employee earlier and as well as he was again called on May 7, 2024 and clarified about cancellation of charge sheet upon which he has shown his satisfaction also factory shared the letter for cancellation of charge sheet as evidence with helpline. | Solved | Alisha | Helpline tried to contact worker many times to verify from him about factory response but he remains unreachable. Case is closed. | N/A | ||
| Target | 4553 | YTM-7 | Worker (Kareem | 04-Apr-24 | Unfair Termination/Employment Practices | Context Worker explains that his regular duty timing is from 7 AM to 3 PM, but he has been staying until around 5 PM for two hours of overtime. One day (exact date unclear), the worker's line leader, Mr. Akbar, pressured him to work at night until 12 AM and threatened him with termination if he did not. The worker explained that he can't stay in the factory at night due to the long distance he has to travel and safety concerns related to thefts in the area. April 3: Mr. Akbar took the worker's card and prevented him from working. The worker approached HR (identity unknown) for help, but no actions were taken and Mr. Akbar still sent the worker home. The worker explains that he was working well, met his targets, but still faced this threat and termination from Mr. Akbar. | Factory response: The complainant has been associated with YTML since April 19, 2022. He also raised a complaint to HCM regarding forced overtime. However, the concerned department clarifies that the overtime was requested, not forced, to complete production tasks. While other employees comply with these requests, the complainant consistently refuses to work overtime. The department never threatened to terminate his employment. Moreover, the issue has been resolved by the concern HCM HRBP, confirming that overtime is voluntary and dependent on the worker’s willingness, which the department agrees upon. Attached is the complainant statement for reference. Factory did not conduct an investigation, and approached the grievant directly. The grievant has not responded to the Helpline. Our response to the factory to close this case: | Solved | Alisha | We would like to reiterate that workers are allowed to refuse overtime, and we would suggest that forms be handed out for workers to sign, indicating their voluntary agreement to work overtime. For future cases, we kindly request that the factory refrains from directly contacting the grievants from the helpline. Direct contact may compromise confidentiality and discourage workers from reporting their concerns. To maintain the integrity and impartiality of the grievance process, we ask Yunus to communicate with us instead, and we will relay the information to the grievant. Note: Yunus investigations and grievance handling procedures do not tend to meet the standard requirements to resolve grievances. | N/A | ||
| Target | 4552 | US Apparel & Textiles (Pvt.)Ltd. Unit# 2 & 5 | Worker (Usman Nisar) | 04-Apr-24 | Unfair Termination/Employment Practices | Context 20 March The worker explains that he was working in factory and he had fever so with the permission of Incharge Mr. Amjad, he went to the hospital. After the check up, he came back to the factory and showed medical slip to his Supervisor Mr. Sarbuland. Ms. Sarbuland told him that it was fake and asked him to continue working. 21 March to 25 March: he did not go to the factory as he had a high fever. He claims to have informed his in-charge, Mr. Amjad, but did not submit any written applications. 26 March He returned to the factory and was not allowed inside, he claims that his card was deactivated. 2 April The worker returned to the factory and met Coordinator Mr. Usama and asked him about his card issue. Mr. Usama told him that Mr. Amjad stopped his card. On the same day, he went to HR and Mr. Usama asked the worker to sign on his resignation letter if he wanted to receive pending dues. In fear of not receiving pending wages, the worker signed. Th worker claims that he did not write the document, it was already written by someone else, he just signed it. Mr. Usama then told him he will be given his dues after 40 days around mid May. Now worker wants that his dues should be cleared by factory. His 20 days salary for March and 2 years gratuity. | Case escalated to factory management. Factory responded that Usman Nisar (Employee ID: 275313) was absent without prior notice on March 5th and 6th, 2024. Additionally, he was absent from March 15th to 20th, 2024 again without informing anyone. He claimed to be on medical leave during this period but failed to provide any medical documentation to support his absence to either his department or the HR department. On March 21st, 2024, he returned and, according to his coordinator Usama, indicated his intention to resign, yet he did not formally submit his resignation to the HR department and again he went on leaves. Consequently, due to his prolonged absence without proper communication, his name was marked as struck off (NSO) on March 26th, 2024. Upon realizing that his salary had not been deposited into his account, Usman Nasir visited the office on April 2nd, 2024, and finally submitted his resignation to the HR department. His final dues payment is now prepared and can be collected from the HR department. Further due to some ground realities there was delay in the final settlement clearance. The matter has been resolved now and payment will be proceed as per timeline onwards. | Solved | Alisha | Factory also shared attendance sheet for the month of March and final settlement sheet as evidences. Worker remained unreachable. Case is closed. | N/A | ||
| Target | 4546 | Interloop Limited HD3 | Worker (Zubair Naseer) | 03-Apr-24 | Harassment/Physical Assault | The worker explained that his senior officer, Mr. Asma, is not fair with him. She asks him, and not other colleagues, to run errands for her such as bring her tea from the canteen. The worker also fears that Ms. Asma often willingly rejects his leave because she does not like him and is being biased. The worker reported the issue that he belongs to Christian community and he is becoming Pasteur and he had to take 2 leaves in week for attending classes but his senior officer Ms. Asma do not sign his leave. I said to worker that factory do not allow too many leave that's why his leave denied and worker said that ok he will try to not take too many leave. He said that his shift should be changed to night so that he can easily attend his classes in day time. For this I said to worker that factory change workers shift according to production needs and he is satisfied with that also. He said that his Senior Officer Ms. Asma behave rudely with him but with other workers her behavior is smooth so worker thinks that this is because of his religion. She usually asked worker to bring tea for her from canteen and he is asked work like office boy except his job descriptions. So he wants that he should not be discriminated on religion base so that he can work easily. this supervisor asks him to run errands and also rejects leave. worker feels that supervisor is not being fair | Factory conducted an inquiry: Fact Findings by Inquiry members: During the investigation, it was noted that other team members also confirmed that she requests personal favors from them, assigning personal tasks and involving herself in their matters. It has been observed that she purchased a mobile phone for one of her subordinates, which later led to difficulties in settlement. Team members also reported that she obtains signatures from them on training attendance sheets without actually providing the training. It was also noted that the complainant Mr. Zubair Nasir Masih took 77.2 days off between January 23 and May 24 which indicates that he needs to improve his discipline on the job. Defenders Statement: Ms. Asma mainly denies the allegation, stating that she requested a team member to bring her a cup of tea nearly five months ago. She also mentions that the workers' behavior and performance on the job are not appropriate. She acknowledges that she purchased a mobile phone online for her subordinate at his request and arranged for a replacement when the initial one was not working. The new phone is now functioning properly. She mentioned that all overtime hours are allocated to team members based on instructions from Asma's seniors. Recommendations: A formal written counseling session is recommended for Ms. Asma Bukhari, along with a BIP “behavior improvement plan” by HRBP & her line manager. A formal written counseling session is also recommended for complainant Mr. Zubair Naseer Masih to improve his discipline at a job by HRBP & SS lead to maintain the confidentiality of the complainant. All workers from the QAD department also need to be cautioned about their conduct in the workplace, regarding discipline, leaves, and performance. Counselling reports were shared with the Helpline. The grievant has remained unreachable and we could not cross-check remediation or verify any improvements in Ms. Asma's behaviour. Since factory shared sufficient documentation, the case is closed. | Solved | Alisha | Case is closed. | N/A | ||
| Primark | 4463 | Al Rahim Textile Industries (18523) | Anonymous worker | 28-Mar-24 | Wages | The worker told that he is working in Al-Rahim Textile Industries from past 1 year and they are given salaries very late every month. Management is receiving salaries timely but workers are given salaries late. | Follow up is continued with worker for more details. | Solved | Alisha | Helpline tried to contact worker many times to gather more information related to case but worker remain unreachable. Case is closed. | N/A | ||
| Primark | 4595 | Al Rahim Textile Industries (18523) | Anonymous worker | 09-Apr-24 | Wages | Anonymous worker from Al-Rahim Textile Industries called Hamary Awaz Helpline to report unpaid wages. Context and working hours The grievant explains that their working hours are 9 AM to 6 PM, but they often also work from 6 AM to 9 PM, as well as 9 PM to 3 AM. According to the grievant, they also work overtime on Sundays on almost a weekly basis and from 9 AM to 9 PM. The grievant mentions often working Monday - Sunday continuously, with not enough rest days. Unpaid wages According to the grievant, their monthly salary is 32,000 PKR, and including overtime, they receive approximately 40,000 PKR only. The grievant finds the amount to be very low, especially considering the substantial number of overtime hours they work. They believe they are not being compensated fairly for overtime. The grievant has shared a screenshot of the wages received in May. This is not being shared to protect worker confidentiality and anonymity. The grievant discussed this issue with GM Mr. Lateef. but they did not receive a satisfactory response. The grievant does not receive any payslips. The grievant explains that the majority of workers from Stitching-7 face issues with overtime compensation. | Case escalated 17 May. Factory response on 6 July: After a thorough investigation, we were unable to uncover any unpaid overtime in the stitching-7 department. The workers receive full compensation for the overtime, and the hours of overtime (OT) are documented. They were computed using the worker's in and out times. The HR are keeping records and worker has a free pass to visit HR if they have any questions about their pay, A sample bank statement, payslip, and attendance record of the worker are attached. Around 18 July, the helpline had received the following follow-up statements from the worker, highlighting the following concerns: The worker claims to work from 9 AM to 6 PM and then from 9 PM to 3 AM, being forced to work overtime during this period. The worker claims that they are forced to work on Sundays. If they choose not to work on Sundays, they are not allowed to work the next day, and Manager Mr. Afroze and supervisor Mr. Ghulam Hussain allegedly threaten them with termination. According to the grievant, GM Mr. Lateef instructs managers and supervisors to enforce overtime on workers. It is worth noting that GM Mr. Lateef has been reported previously for other concerns (#HA3154, #HA2027). The grievant claims that they are not being fairly compensated for the overtime hours they have worked. The worker shared a video, showing the factory floor, where workers are present. At the end of the video, the attendance machine is shown, displaying a timestamp of July 12th, 01:56 AM. On 30 July, we requested Al Rahim to conduct a comprehensive investigation into Stitching-7, including an investigation of GM Mr. Lateef, Manager Mr. Afroze, and supervisor Mr. Ghulam Hussain. We strongly suggest conducting an investigation based on random sampling or other ways where workers have the opportunity to share their views. We asked the factory for more details on how OT hours are recorded and allocated, who is responsible for maintaining these records and whether workers have the opportunity to verify them. On 31 July, factory response: We have conducted a detailed investigation in response to the recent claims from workers in Stitching-7 regarding alleged involuntary overtime from 9 PM to 3sup AM. After thoroughly reviewing the situation, we have found that during the specified period, certain workers were aligning to perform rework for a certain day. Their assigned shift timings were from 04:00 PM to 12:00 AM, followed by two hours of overtime. The overtime was voluntary, as verified by the workers recorded in and out times. We also spoke with our General Manager, Mr. Lateef, who confirmed that he did not instruct managers or supervisors to enforce overtime. In line with our commitment to ensuring fair and accurate compensation, all workers at our facility are fully compensated for their working hours. The attached working hrs. policy and sample workers (for rework in July 2024 stitching-7) attendance for your reference and supports. On August 27, we followed up with factory asking about the investigation conducted against forced overtime allegations against the concerned parties. We also inquired about how Al Rahim ensures implementation of working hours policy. the initial grievance was reported in May, and the grievant expressed concerns regarding their working hours, which were allegedly from 9 AM to 6 PM, followed by 9 PM to 3 AM, with excessive overtime. Although the grievant mentioned that excessive overtime had decreased by early August, some workers still work until 3 AM to meet targets. The grievant also reported working on Sundays with no rest days. Please see the attached screenshot of a video taken on Sunday, August 4th. The grievant continues to believe that their total working hours, including overtime, do not match their salary. We shared with Al RAhim the investigation report template to support in their investigations. On 30 August, factory response: We would like to reaffirm Al Rahim Textile Industries Ltd unwavering commitment to ensuring strict adherence to our working hours policy at all levels of the organization. The Human Resources department, in conjunction with our Compliance team, rigorously oversees the implementation and compliance with this policy. This oversight is conducted through meticulous attendance tracking and established feedback mechanisms, which regularly monitor work schedules to ensure that all teams remain in full compliance. Additionally, we would like to inform all employees that their payslips are readily available. Any employee wishing to obtain their payslip may do so at the HR department's payslip counter. Regarding recent concerns about working hours, we conducted a thorough inquiry into the matter. Our investigation revealed that if any employee worked on a Sunday, they were duly compensated with day off, either three days before or three days after, in accordance with applicable laws. Our investigation did not uncover any instances of excessive working hours within the department and every worker has received fair compensation over time and in accordance with their working hours. For your reference, we have attached a sample of attendance records and payslip. On September 26, we mentioned that During our recent follow-up with the grievant in mid-September, he reported that daily overtime continues, with some days extending until 1 am in August. He shared his August salary message, which indicates a payment of approximately 30,000. However, he still believes that he is not being fairly compensated for his overtime work. We have removed any identifying details from the shared information, as he remains hesitant to disclose his identity. We have informed him he can go to HR to receive a payslip. As per our understanding, the inquiries, investigation approach and findings were not documented. For future cases, we strongly advise Al Rahim to maintain a thorough record of all interactions, follow-ups, engagements, and interviews with workers related to grievance investigations and findings. This should include specific details such as the date, time, issue discussed, handler involved, and resulting actions or outcomes. Documenting these events provides a clear record, supports transparency, and can serve as evidence for any subsequent investigations. We will require this standard for considering case resolutions. On 17 October, factory shared payslips and timesheets from August. No excessive overtime is noticed in the timesheets and there are no discrepancies with payslips. We were no longer in contact with the grievant. Actions from the helpline and Target throughout the case: The helpline corroborated the allegations and spoke with other workers. While one worker confirmed receiving overtime wages, three others reported not being compensated for overtime, possibly due to lacking payslips and not understanding the breakdown of their wages. During Target’s January 2025 visit, workers were sometimes working until late at night. Since no new cases have been reported regarding this issue and no further action can be taken, we can close this case. We will keep an eye out to any future grievances that may be reported. Before case closure, factory shared working hour policy and employee handbook. We made recommendations to strengthen Al Rahim's systems for monitoring working hours and ensuring overtime remains voluntary and compliant, as well as bridging the gap between actual and approved overtime: Accurate Timekeeping and monitoring: There were contradictory statements between the worker and the provided timesheets regarding working hours - we recommend regularly monitoring the timekeeping system to track actual hours worked. Pre-Approval: Require all overtime to be pre-approved by both the worker (written consent form/electronic opt-in) and a separate department (e.g., HR) to prevent coercion. Transparent Policies: Clearly document overtime limits in employment contracts and establish written policies and procedures. Display working hour / overtime policies, which should align with national regulations and brand requirements, in break rooms and across the factory. This should include the various methods available to workers to report issues and coercion. Policies and procedures should be clearly communicated to all relevant departments, including workers, management, HR to ensure alignment and compliance. Supervisor Accountability: Conducting training sessions to ensure that supervisors and managers are familiar with the overtime policy, understand the importance of not making threats, and are equipped to accurately track and report overtime hours. Enforce clear consequences for policy violations. | Solved | Alisha | For urgent overtime, require HR review within 24-48 hours to verify legal compliance and reconcile records. If excessive overtime patterns are identified, investigate root causes (e.g., challenging targets) and take corrective action. | N/A | ||
| Target | 4390 | Interloop Limited HD2&4 | Worker (Mubarak Ali) | 26-Mar-24 | Workers benefits | The worker told the issue that factory transferred him in HD-5 in night shift and it's difficult for him to went there so he wants to transfer again in HD-2. After giving all the details of his issue he said that he will talk to management first then again he will contact us. Now we can hold his complaint. | 1 April,24: After giving all the details of his issue he said that he will talk to management first then again he will contact us. Now we can hold his complaint. Worker did not contact helpline again. Helpline tried to contact worker but no response from worker. Case is closed. | Solved | Alisha | 1 April,24: After giving all the details of his issue he said that he will talk to management first then again he will contact us. Now we can hold his complaint. Worker did not contact helpline again. Helpline tried to contact worker but no response from worker. Case is closed. | N/A | ||
| Target | 4611 | Interloop Denim | Worker (Rashid Bashir) | 15-Apr-24 | Unfair Termination/Employment Practices | Supervisor pressurised the worker to resign, and now he wants to work again. Worker also mentioned being denied leave and separately mentioned being issued warning letter in 2020. | The helpline explained to the worker that since he voluntarily signed the resignation, it would be very difficult to help him get the job back. The helpline advised him to be cautious in the future before signing documents. The worker understood the explanation provided. The case is closed. | Solved | Alisha | The helpline explained to the worker that since he voluntarily signed the resignation, it would be very difficult to help him get the job back. The helpline advised him to be cautious in the future before signing documents. The worker understood the explanation provided. The case is closed. | N/A | ||
| Puma | 4496 | Masood Textile Mills | Worker (Sufyan Sarfaraz) | 30-Mar-24 | Workers benefits | The worker from Masood Textile Mills reported the issue that he get Supervisor's training through PSDF but factory not giving them diploma of supervisor's training. They are giving them Machine Operator's diploma. | On 4 April worker call again and told that factory resolved their issue and he wants to withdraw complaint.
| Solved | Alisha | On 4 April worker call again and told that factory resolved their issue and he wants to withdraw complaint. | N/A | ||
| Puma | 4120 | Beacon Impex Pvt Ltd | Worker (Haseeb Shafique) | 12-Mar-24 | Workers benefits | The worker forwarded a message of Admin Officer who is saying that after 15 March they will not entertain other workers except Machine operators in factory transport. Only machine operators will be allowed to use factory transport. | Tried to contact worker many times to gather more information related to issue. | Solved | Alisha | Worker remain unreachable. Case is closed. | N/A | ||
| Out Of Scope | 4215 | Out of Scope | Worker (Mian Naeem) | 18-Mar-24 | Wages | The worker told in voice notes that they worked in factory but factory is not paying them salaries. He mentioned factory name TSA. Workers asking on daily basis about their salary but they did not pay them. | Tried to contact worker many times. | Solved | Alisha | Worker remain unreachable. Case is closed. | N/A | ||
| Puma | 4211 | Beacon Impex Pvt Ltd | Worker (Sanobar) | 17-Apr-24 | Workers benefits | The worker named Sanobar from Beacon Impex sent messages and told the issue that she joined factory three months ago and at time of hiring she told in factory that she is studying also, and whenever there will be exams she need leave's. But now her senior is not approving her leave for exams. | Tried to contact worker many times. | Solved | Alisha | Worker remain unreachable. Case is closed. | N/A | ||
| Target | 4609 | US Apparel & Textiles (Pvt.)Ltd. Unit# 2 & 5 | Worker (Fahad Ali Khan) | 15-Apr-24 | Wages | Context The worker worked in the grinding department for the past 2.5 years. He was a piece-rate worker and did not receive a copy of his work contract. The worker resigned in February 2024 (does not remember exact date), and he submitted resignation in HR department. Issue As of mid April 2024, the worker has yet to receive his pending wages for the days he worked in February and his gratuity. He was asked by an HR representative (unknown identity) that he will be paid his remaining dues after approximately 40 days | Case escalated to factory management. | Solved | Alisha | ||||
| Target | 4530 | US Apparel & Textiles (Pvt.)Ltd. Unit# 2 & 5 | Worker (Pervaiz) | 02-Apr-24 | Harassment/Physical Assault | The worker claims that foreman Mr. Muneer constantly uses abusive language and is rude to all workers. Whilst being rude, he also threatens workers with termination very often. The worker also claims that he rarely approves workers' leaves, not even in emergency situations. When they request leave, he also uses offensive language against workers. According to the worker, him and other workers have reported his behavior to Admin Ms. Saira, but no actions have been taken thus far. | Case escalated to factory management. Factory replied. | Solved | Alisha | ||||
| Puma | 4514 | Masood Textile Mills | Worker (Pervaiz) | 31-Mar-24 | Wages | The worker explained that their salaries are usually paid twice a month, technically on the 7th of each month and on the 22nd. However, they tend to receive these salaries much later. The worker claims that their salaries are now paid after the 15th of each month, and after the 5th of the next month. Overall, there are constant delays in salary payments. According to the worker, they receive their salaries in cash, paid by the cashier, Mr. Arif. The worker does not receive any salary payslip. | Regarding late disbursement of salaries, MTM mentioned the following CAP under #5481: Identified/Shared Grievance: 1) Non-availability of pay slips: Factory comments/progress: Through a proper investigation, we have come to know that HR department is ensuring pay slips for all cash paid workers, as all relevant complete information is printed on cash envelops in native language for workers better understanding and ease. Gap: Currently, this pay slip facility is not available for bank paid workers as HR department is issuing pay slips to only those bank paid workers who demand for this. Sustainable action: HR department has been instructed & will be responsible to distribute pay slips to all bank paid workers at their work place and while ensuring implementation, this activity will be monitored by compliance team. Target date: September 06,2024 Identified/Shared Grievance: 2) Delay in salary disbursement: Factory comments/progress: Nominated team has reviewed/verified Pay roll records. Gap: During document review, late payment disbursement (10-15 days late) records have been observed in last few months. | Solved | Alisha | Sustainable action: This matter has been shared immediately with key finance team’s personnel and they assured that they will ensure salary disbursement within the prescribed legal time frame. While continuous monitoring and ensuring, key personnel have been nominated as a coordinator. Target date: October 31,2024 | N/A | ||
| Puma | 4474 | Becon Impex ( Complex ) | Worker (Adnan) | 28-Mar-24 | Wages | 1. Minimum Wage arrears According to the worker, factory management announced an increase in salaries to the new minimum wage (32,000 PKR) starting from March 2024. Kindly note the helpline is currently following up with the worker to verify whether March salary has been received. The worker also mentioned that the arrears from July 2023 have not been paid. Workers are worried that they might not receive any arrears for the previous months since there has been no communication about them. 2. Late disbursement of salaries According to the grievant, salaries are paid inconsistently and late every month. The worker claims that they receive salaries on the 18th of every month, often later than that. The worker claims that he has spoken to factory management about these issues, but no actions have been taken thus far. | Case escalated to factory management. Factory replied. | Solved | Alisha | The same issues are being discussed under #4372. for this case, the worker left the factory because wages were not received in time. | N/A | ||
| Puma | 4446 | Awan Sports Sialkot | Worker (M. Bilal) | 27-Mar-24 | Workers benefits | Context The worker has been working in the raw material store department as a computer operator for the past 2 years. According to the grievant, Awan Sports gives workers advance gratuity, if needed by workers. For example, at the end of every year, workers receive their gratuity for the year if they ask for it. Query The worker hopes to receive advance gratuity for 2022 and 2023. He claims that he spoke to HR about this request about 5 months ago (identity of HR unknown), who told him he would receive it soon, but to date he has not received anything. | Case escalated to factory management. Factory replied. | Solved | Alisha | Factory response: Gratuity Policy: If a workman resigns from his/her services or his/her services are terminated by the factory, for any reason other than misconduct, he/she shall, in addition to any other benefit to which he/she may be entitled under standing orders 1969 or in accordance with the terms of his/her employment or any custom, usage or any settlement or an award of a labor court under the IRO 1969, will be paid gratuity equivalent to 30 days wages, calculated on the basis of wages admissible to her/him in the last month of service for every completed year of service or any part thereof in excess of six months. Advances Facilitation: Gratuity is paid to workers according to the length of service. However, temporary cash advances of the gratuity balance of the concerned workers/employees are allowed to be paid to those who may be requesting for that. Advance cash against gratuity during service is not the legal right of the worker. Factory facilitate workers, if they request loan against gratuity for their needs. Now to avoid any discrimination for this favor, factory has developed SOP & the SOP has very clearly communicated to the workers. The salient features of the SOP are as under: SOP FOR ADVANCE AGAINST GRATUITY We have an automated system that generate eligibility of the workers to receive or may she/he can request for Advance against Gratuity. Each & every department has registered in this automated system. How does the system work, I explain you with an example from the raw material department where M. Bilal Card # 6113 is working. the first eligible person is Musarab Iqbal, 2nd is M Rafique, 3rd is M. Bilal & the 4rth is Muhammad Jawad. In this sequence Mr. Bilal will receive advance in June-10-2024 suppose, if the other persons from the same department do not request for advance then Mr. Bilal can receive advance earlier. Every year, system picks automatically the eligibility of advance. Now if worker generate request through power HR, & she/he is eligible then HR pays advances without any delay. HR receives many advance request applications from different departments & he pays on non-discriminatory basis. We have explained frequently that your advance request will be approved in June-2024. But instead to understand, he is continuously insisting to pay me first. As the custodians of our organization's policies and procedures, we treat all employees fairly and equitably. Granting special treatment to any employee outside of the set framework, would not only compromise the integrity of our systems but also set a precedent that could undermine the effectiveness of our SOPs. The helpline explained to the worker that he will receive gratuity in June, if he doesn't, he can contact us again. Worker is satisfied, the case is closed. | N/A | ||
| Puma | 4397 | Beacon Impex Pvt Ltd | Worker (M. Shabeer) | 26-Mar-24 | Workers benefits | The worker claims he submitted documents applying for the Jubilee Life Insurance 7 months ago to HR: Mr. Abid. His wife has gone through delivery and he has not yet received the payment claim from Jubilee life insurance. HR had told the worker that the payment is pending from the insurance. | Case escalated to factory management. Factory management responded: Mr. Muhammad Shabbir S/O Muhammad Yasin Emp. Code 723245 complainant has already in health insurance scheme via NGI card # 00036 and he can seek all medical benefits directly from listed hospitals through insurance company. Complainant has not submitted any written or verbal complain to the Beacon or NJI (New Jubilee Insurance Company) earlier. As we reverified from the insurance company the complainant could not submitted the complete documentation of maternity case claim availed from non panel hospital even the CNIC of the complainant wife was also missing. Furthermore, some medicine bills attached with the claim found manipulated hence rejected by the insurance company. He was already on resignation period and chalked out his complaint after submission of his resignation rather following up this case during past one year period. Although this is not mandatory requirement but the company provided this facility for the best interest of employees (Supervisor and Above Level). Workers are being provided the heath facility through PESSI. | Solved | Alisha | Helpline tried to contact worker many times to inform him about factory response but he remain unreachable. Case is closed. | N/A | ||
| Puma | 4387 | Ali Trading Sialkot | Worker (M. Sufyan) | 25-Mar-24 | Workers benefits | They told that there is no bike stand in factory for parking bikes, workers have to park their bikes outside the factory gate and in the sun due to which the bikes of workers get damaged. They said that they talk to management about this issue and management replied that workers can park their bikes outside wherever they want. However, summer season will start, parking the bike in the sun heats up the seat, makes it difficult to sit on it and in the long term damages the bikes. | Case escalated to factory management. | Solved | Alisha | Waiting for factory response. | |||
| Puma | 4372 | Becon Impex ( Complex ) | Worker (M. Akmal) | 25-Mar-24 | Wages | Late salary payments Workers reported that the factory pays their salaries late every month, around the 18th or 19th of every month, and sometimes even later than that. The worker states that their salaries are paid in cash by the cashier. Below minimum wage According to the worker, the factory recently announced that workers would receive a salary of 32,000 starting from March 2024. However, from July 2023 - February 2024, their salary was still 25,000, which is lower than the minimum wage set by the Government of Pakistan at 32,000 effective from July 2023. Their arrears have not been paid. | Case escalated to factory management. | Escalated/Pending | Alisha | ||||
| Puma | 4346 | Ali Trading Sialkot | Worker (Qasim) | 22-Mar-24 | Workers benefits | Bike stands They told that there is no bike stand in factory for parking bikes, workers have to park their bikes outside the factory gate and in the sun due to which the bikes of workers get damaged. They said that they talk to management about this issue and management replied that workers can park their bikes outside wherever they want. However, summer season will start, parking the bike in the sun heats up the seat and makes it difficult to sit on it. Washrooms they told that sometimes water in washrooms is not available for almost 2 to 3 hours and then workers face difficulty to use washrooms. They did not bring this issue to anyone internally. | Case escalated to factory management. Waiting for factory response. | Solved | Alisha | ||||
| Puma | 4268 | Masood Textile Mills | Worker (Abdullah) | 19-Mar-24 | Wages | Minimum wage: The grievant claims that their salaries have not been increased, and they are still receiving 24,000, which is below the new minimum wage. New minimum wage is 32,000 but factory management has not implemented the increase. Late salary payments: The grievant mentioned that they receive their salaries very late each month. For instance, they received their January salary on 1st March, and they have not received their February salary yet, despite March almost coming to an end. | Regarding minimum wage: Factory response: With Ref to minimum wage notification from government authorities, we implemented the minimum wage effective from September 1st 2023 and later on, in connection with revised notification of minimum wage (effective from July 2023) from government, we disbursed arrears among workers. Factory shared documentation under a different case showing salaries meeting minimum wage requirements and payments of arrears. Regarding late disbursement of salaries: Identified/Shared Grievance: 2) Delay in salary disbursement: Factory comments/progress: Nominated team has reviewed/verified Pay roll records. Gap: During document review, late payment disbursement (10-15 days late) records have been observed in last few months. Sustainable action: This matter has been shared immediately with key finance team’s personnel and they assured that they will ensure salary disbursement within the prescribed legal time frame. While continuous monitoring and ensuring, key personnel have been nominated as a coordinator. Target date: October 31,2024 | Solved | Alisha | The grievant has been unreachable, the case is closed. | N/A | ||
| Puma | 4254 | Masood Textile Mills | Worker (Luqman Saeed) | 19-Mar-24 | Wages | Minimum wage: The grievant claims that their salaries have not been increased, and they are still receiving 24,000, which is below the new minimum wage. New minimum wage is 32,000 but factory management has not implemented the increase. Late salary payments: The grievant mentioned that they receive their salaries very late each month. For instance, they received their January salary on 1st March, and they have not received their February salary yet, despite March almost coming to an end. | Case escalated to factory management. Factory replied. | Escalated/Pending | Alisha | ||||
| Puma | 4253 | Masood Textile Mills | Worker (M. Zeeshan) | 19-Mar-24 | Workers benefits | The worker enrolled in a PSDF Course at Masood Textile Mills in January, specifically for Supervisor training. The course was scheduled to last for three months, from January to March 2024. On February 13, the worker claims he requested leave from Ms. Hira and Mr. Javed and submitted a written leave application. Issue When the worker returned to the factory on February 14, he was informed that he would not receive the PSDF diploma due to being absent for one day. The worker does not understand why he did not receive the diploma. He also believes he should still be awarded the diploma since he had submitted a written leave application. | Case escalated to factory management. Factory replied that: Keeping in view of identified grievance, we would like to share the following details: - We have enrolled 50 employees; under government’s training program (PSDF) w.e.f January 1st 2024 for three months (March 31 2024). As per program’s rules/terms & conditions, no one will be eligible /entitled for final exam (end of training program) that can be found absent in two consecutive TPM visits/inspections from government officials within course/training program duration. So, with Ref to the above cited rule, the grievant Mr. Muhammad Zeeshan Sarfraz was drop out by program authorities/government officials as he was observed absent in their two consecutives inspections in January 2024 & February 2024. Factory also shared attendance record of worker as evidence for the month of Jan-2024 & Feb-2024. | Solved | Alisha | Helpline contacted worker and informed him about factory response and he said that yes his 2 days absent marked during both Audits of PSDF and helpline told him as he was absent in both Audits that's why he will not be given diploma. Worker is satisfied and he further have no query. Case is closed. | N/A | ||
| Target | 4245 | Interloop Limited HD5 | Worker (Sajjad Ali) | 19-Mar-24 | Harassment/Physical Assault | The grievant reported senior Mr. Mustafa Rafique's behaviour, as he is constantly rude with workers and threatens them with termination, evn though they are still completing their tasks. According to the grievant, Mr. Mustafa reports some of the workers to HR, who then issue charge sheets / warning letters to workers. All workers lodged a complaint against Mr. Mustafa to HR and HOD (Mr. Syed Ahmad). As a result, the HOD transferred Mr. Mustafa to another department and advised HR not to rehire him in the Advance Pasting department. Workers reported that their HOD was transferred to another unit, and HR rehired Mr. Mustafa in the Advance Pasting department, despite the previous reports and actions taken. On March 19, workers submitted a written application to Ms. Rahat Naseem, expressing their concerns about the senior's behavior and requesting a change of senior. | Case escalated to factory management. Factory replied. | Solved | Alisha | Follow up is continued with worker. | |||
| Puma | 4146 | Beacon Impex Pvt Ltd | Worker (Shazia Bibi) | 14-Mar-24 | Workers benefits | worker wants to know whether Beacon Impex has any policies regarding loans for workers, or other ways of providing workers financial help. If so, they would also like to know the application procedure. | Case escalated to factory management. Factory replied. | Solved | Alisha | Follow up is continued with worker. | |||
| Target | 4143 | Interloop Apparel | Worker (Yasmeen) | 13-Mar-24 | Harassment/Physical Assault | Supervisor Mr. Rana Ahsan's behavior: Workers reported that Supervisor Mr. Rana Ahsan uses vulgar language with females and lacks proper respect when communicating with them. They mentioned that he verbally harasses female workers and threatens them with physical torture, including slapping them and making their faces red. He also threatens to heat them with a rod on sensitive parts of their bodies, making it difficult for them to show any evidence of the abuse to others. Additionally, he claims to have a separate room without CCTV cameras or any management representatives (MR or HR) where he can take the girls and subject them to beatings, making them red. The grievant claims that around 70 workers are under Supervisor Mr. Rana Ahsan's supervision, and they report that he harasses every worker despite their completion of daily tasks. Workers' actions and management response: The workers submitted a written application with approximately 16 to 17 workers' signatures to Ms. Rahat Naseem, the MR (Management Representative), to report the supervisor's behavior. However, no action has been taken thus far, despite the workers visiting the MR's office 2 to 3 times to address the issue. | 19 March,24: Case escalated to factory management. 8 Apr,24: Factory Management responded that: Please find below the complete detail regarding investigation of subjected matter, and measures taken to prevent harassment issues at work place. One complaint regarding the behavior of Mr. Ahsan was received in HR department and has been under investigation. Meanwhile, same complaint received through “Hamary Awaz”. Pursuant to the complaint, feedback has been received through a discrete survey regarding the overall conduct of Mr. Ahsan. Some areas of concern have been identified regarding strict behavior. Specifically, 60% of employees have reported behavioral issues, and 44 % have expressed dissatisfaction with his strictness regarding leave approvals. Analysis and corrective action plan: •As Mr. Ahsan has been newly hired and is not yet fully aligned with the values of Interloop Ltd. •To address these concerns, he has been strictly counselled to observe and adopt the company’s values. •Additionally, gender sensitization and respectful workplace training sessions are being conducted for both newly hired and exiting staff as well. These sessions aim to enforce the company’s values. The management is fully committed to upholding the ethical standard of the company and will continue to take proactive measures to address any concerns related to the employees conduct and behavior. 16 Apr,24: Helpline team again sent mail to factory to provide documentation of survey findings about supervisor's behavior, share documentation on the training sessions that are taking place, to provide any existing policies related to disciplinary actions taken when individuals are found to be in violation of internal rules and policies. While counselling sessions can still be implemented for long-term remediation, it is important to demonstrate that appropriate disciplinary measures are taken when workers or supervisors violate internal rules and policies. To support Interloop's internal grievance handling procedure, please find attached an investigation report template. Ideally, we recommend using the investigation template for assessing all risk level cases, as it promotes a culture of risk mitigation and represents best practice. However, we understand that you may not always have the capacity to complete the template for all cases. Taking that into consideration, we kindly request that you use this template for high-risk cases to ensure consistency and thoroughness in the investigations. The report template also serves as a powerful tool for Interloop's internal grievance handling process, including investigation approach, identification of root causes, and remediation actions. By using the template, Interloop can standardize their investigation process, maintain proper documentation, and promote transparency. We believe that using this template will contribute to the improvement of your internal grievance handling procedures. 19 May,24: Factory management responded that: Please find attached required data regarding subjected complaint, including training session of team leader with pictorial evidence, counseling record, disciplinary action SOP and survey report. To make sure ethical standards on working areas, our team is continuously working on behavior improvement of every employee. 24 May,24: Baidarie team contacted factory management and asked them that as the supervisor found guilty so there should be taken disciplinary action against him so that in future this type of action not repeated. Factory management said that ok they will took disciplinary action against him and issue him warning letter and then will share the documents with helpline soon. 30 May,24: Factory responded that please find attached copy of warning letter issued to Mr. Ahsan. 28 June,24: Case escalated to factory under Ticket #5211, worker reported retaliation: The grievants from #HA4057 and #HA4143, who had reported Mr. Rana Ahsan's behaviour, have reached out to the Helpline to report two concerns. 1. Retaliation As per one of the grievants, on June 24th, HR (unknown identity) approached workers to conduct the survey. HR had also urged them not to report Mr. Rana Ahsan's behavior. The HR representative allegedly warned them that if they did report anything, "they would be responsible for their own fate". 2. Supervisor Mr. Rana Ahsan's behaviour According to both grievants, Mr. Ahsan's behavior showed improvement for a period of 10-15 days, but he has since returned to being rude and using offensive language towards workers. It remains unclear whether Mr. Ahsan is still threatening workers with physical harm or if he is being verbally abusive. We are currently trying to reach the grievants for further information. 3 July,24: Factory management responded that please find below the remarks against each observation shared against subjected grievance (Ticket #HA5211) Remarks: (The aggrieved person or parties are still unknown to HR. So, there is no question of retaliation against anyone by HR. However, if there is any specific complaint against any HR Person, may be referred to us for proper investigation and remedial action. Moreover the management ensure / adheres non-retaliation policy regarding grievances). (Mr. Ahsan is frequently under observation and in monitoring of HR as well as by his seniors. During the period, we haven’t found any complaint about his behavior as he is now more vigilant and polite. However, to avoid any misunderstanding within the same department, he has been transferred to another plant and will remain under observation. In case of any complaint, he will be treated strictly as per disciplinary action policy). 9 July,24: Helpline team again sent mail to factory that Thank you for the prompt response. We are contacting the grievants to verify the transfer of Mr. Ahsan. Well noted that his behaviour will be monitored moving forward, and we stress the importance of doing so. Should there be no significant improvement in his behaviour, we strongly recommend implementing stricter disciplinary measures. Regarding the allegations of retaliation, the grievant and had mentioned HR approached them on June 24th to conduct the survey. Therefore, we would like to understand if an investigation was conducted on the HR personnel responsible for conducting the surveys and speaking to workers regarding cases #HA4057 and #HA4143. We are also interested in understanding the steps that Interloop Apparel plans to take to reinforce the non-retaliation policy and ensure that it is communicated to the entire workforce, including managers, compliance, HR, amongst others. Discouraging or intimidating workers from reporting their concerns is considered zero-tolerance and should be addressed accordingly. If you could kindly share the non-retaliation policy for reference, that would be greatly appreciated. 12 July,24: Factory management responded that Please note that Mr. Ahsan Mehmood (Team Leader) has resigned from his job, and now he is no more with us. You are requested to please consider closure of this case. 24 July,24: Helpline team escalated case to factory management as retaliation under #5431: Issues with Coordinator Ms. Maryam. According to the grievant: She is constantly rude with workers and takes advantage of her authority/position. Allegedly restricts workers from using the washroom or drinking water without permission The grievant claims that she has a close relationship with Mr. Ali (job role of Mr. Ali is currently unclear - operator and/or coordinator assistant). She then allegedly dictates Mr. Ali to enforce these restrictions. Female workers feel uncomfortable as they have to ask Mr. Ali for permission to use the washroom and drink water. Issues with expectations and meeting targets. The grievant also explains that there are 2 lines in the stitching department, and continues to claim that Ms. Maryam: Takes stitched pieces from one line and gives them to another, then blames the original line for not meeting targets Forces workers to correct faulty pieces from another line, rather than having the responsible party correct their own mistakes Threatens workers with warning letters if they don't comply with her demands in a rude/harsh manner Impact on Workers: Workers are forced to correct mistakes made by others, affecting their own work and targets Ms. Maryam insults workers, saying they don't meet targets on time, when in fact she is the one causing the delays Workers fear receiving warning letters if they don't comply with the coordinator's demands Workers fear approaching HR with these issues since Ms. Maryam already threatens them The grievant also briefly mentioned that Ms. Maryam's behaviour may have improved since a new supervisor was appointed. However, they want to ensure this is not temporary and her behaviour is addressed. 25 July,24: Factory responded that we acknowledge to receive your grievance. We have started the investigation, and will get back to you after detailed investigation. Worker confirmed that factory changed the line of coordinator, she is no more handling their line so issue is resolved. 30 Aug,24: Helpline team sent mail to factory in #5211 that Following Baidarie's conversation with Interloop last month, we would like to understand the steps taken to address the allegations of retaliation. The grievant and had mentioned HR approached them on June 24th to conduct the survey. Therefore, we would like to understand if an investigation was conducted on the HR personnel responsible for conducting the surveys and speaking to workers regarding cases #HA4057 and #HA4143. We are also interested in understanding the steps that Interloop Apparel plans to take to reinforce the non-retaliation policy and ensure that it is communicated to the entire workforce, including managers, compliance, HR, amongst others. Discouraging or intimidating workers from reporting their concerns is considered zero-tolerance and should be addressed accordingly. Please feel free to reach out to us or the Baidarie team if you have any questions or concerns. Thank you. 3 Sep,24: Factory responded in #5211 that In response of your below queries please have below response from our side. Purpose of the Survey: On June 24th a generic survey was carried out just to get the feedback about the supervisor’s behavior to ensure the safe workplace for all employees who are working at the production floor. As we already explained that aggrieved person is unknow to HR so, during that survey team didn’t know about the grievant and we are assuming that grievant is also among those employees who were asked about floor discipline, supervisor behavior etc. which was just to gauge the satisfaction level of workers as disciplinary action was initiated against Mr. Ahsan. So, may be the grievant misunderstood the purpose of questions asked from workers. (questioner is attached for reference) However upon already raised query from your side we has also investigated the survey comments which leads to retaliation and nothing found such like. Further explained that:- Survey was conducted in the presence of an independent authority i.e. Management Representative (MR). Employees were called at mess hall separately and guided them how to put their anonymous feedback by filling the questioner forms (Video link attached https://we.tl/t-VqMEFGmwWJ) CCTV footage also reviewed and nothing found inappropriate. We are committed to ensure safe workplace for all employees and will take extra measures while conducting such feedback survey. Non-Retaliation policy has already been communicated to all work force at the time of their joining during orientation and has included this topic in General Company Policy. During subsequent awareness training sessions this has also be refreshed to all. Employees Handbook extract is attached for reference which is communicated during new Joiner Orientation. Training material / slide of subsequent general company policies is also attached herewith for reference. 16 Sep,24: Helpline team escalated case as retaliation to factory under #5859: 1. Sexual harassment According to the grievant, Mr. Rauf touches female workers' hands while teaching them how to work. He calls individual female workers "My princess". The grievant explains that during break time, he forced a female worker (not the grievant) to stay in the department alone and asked her to inform him if anyone spoke against him. The female worker did not listen to him, and he insulted her the next day. Overall, his behaviour is inappropriate with females. 2. Retaliation and threats He uses vulgar language with workers, saying: "You complained about Mr. Rana Ahsan's behavior and sent him to another unit, but you can't send me anywhere. I'll take revenge and tease you all." "You're all shameless." He threatens workers that if they complain about him, HR won't listen, and says that workers have issues with all supervisors. The grievant reported that some operators filed complaints about Mr. Rauf's behavior to the HR department. In response, Mr. Rauf retaliated against these workers by transferring them to another module, saying that they were "extra workers" in their current module (The helpline is passing the information received by the grievant, at this moment we do not have this victim's statements nor any evidence). 3. Washroom break time Mr. Rauf insults workers who take breaks to use the washroom or drink water, saying they waste too much time. He notes the time workers spend in the washroom. 7 Oct,24: factory response: Management has already received a grievance regarding the behavior of one supervisor Mr. Muhammad Rauf. Subsequently the case was referred to the harassment committee. The Harassment committee has conducted discreet and detail inquiry in this regard and reached to the following conclusion:- It reveal that the conduct of Mr. M. Rauf found inappropriate towards female and male subordinates. Although Mr. M. Rauf was counselled before placing on his current job that he should be more careful regarding his behavior and working style but he failed to comply with the instructions. Moreover all supervisors have been given clear instructions as well as orientation regarding company values, ethics and general behavior standards. Unfortunately he could not observe the values of the company despite frequent training, awareness and clear instructions by the seniors. Decision: “EXIT as he is not fit in the Interloop diversity culture despite his counselling and frequent training.” 12 Oct,24: Factory management responded under #5211 that: Adding in below; Kindly find the attached training report on the subject of Grievance Handling & Non-Retaliation. This is a refresher training session to all HR Staff. 14 Oct,24: Helpline team sent mail to factory management Under #5211: Thank you for your response and for sharing the training report, it is well received. Based on the measures taken to ensure all HR staff are aware of grievance handling and non-retaliation, we consider this case closed. We recommend that Interloop conduct refresher sessions to ensure the workforce is well informed of the implications of retaliation to avoid similar grievances being raised. | Solved | Alisha | 24 Oct,24: Helpline team responded to factory under #4057: Thank you for your patience. We have been having ongoing conversations with the grievant, who had also been reporting issues that have now been resolved (eg. #5859). The grievant is satisfied with the actions taken, and we are closing this ticket. | N/A | ||
| Puma | 4121 | Beacon Impex Pvt Ltd | Worker (Tayyab) | 12-Mar-24 | Wages | Late salary payments: Workers reported that the factory pays their salaries on the 15th of every month or even later. The worker explains that around six months ago, the factory started paying salaries through workers' bank accounts instead of providing cash payments as before. However, this change has resulted in further delays in receiving salaries. Below minimum wage: The worker claims that helpers are still receiving a salary of 25,000, which is lower than the minimum wage set by the Government of Pakistan at 32,000 effective from July 2023. According to the worker, the factory recently announced that workers would receive a salary of 32,000 starting from March. However, workers have expressed concerns that they will not be given any arrears for the previous months. Additionally, they have not received their February salary yet. | Escalated/Pending | Alisha | |||||
| Primark | 4105 | Al Rahim Textile Industries (18523) | Worker (Farasat Ali) | 11-Mar-24 | Wages | The worker worked in the weaving department as shift in-charge from January to 28 February 2024. Due to an emergency in his home, he had to leave the factory, and he informed his Production Incharge, Mr. Haider Gujjar, over the phone. The worker stated that his Incharge submitted his resignation on his behalf. His salary for February was supposed to be 61,000, but the factory has not yet paid him for the days he worked on February. The worker asked his Incharge about his salary, and he was told that he would receive it soon, but it hasn't been paid yet. | Case escalated to factory management. | Solved | Alisha | ||||
| Target | 4070 | YTM-7 | Worker (Amir) | 08-Mar-24 | Unfair Termination/Employment Practices | The worker stated that he was a permanent employee. According to the worker, he had a balance of 24 leaves that he hadn't used in the past 2 years. However, he took 7 leave days from February 28th to March 5th due to a wedding. The worker informed his superiors, including Assistant Floor Manager Mr. Rajab Ali, Packing Deputy Manager Mr. Nasir Jamal, and Senior Manager Mr. Ahsan Raza, about his leave. He submitted a written application with their signatures and attached the wedding card as proof. On March 6th, when the worker went to the factory, his card was deactivated. He approached HR representative Mr. Jamal to ask about the issue. Mr. Jamal informed the worker that his seniors had sent an email to HR, but the Stitching department Director Mr. Afsar Baig hadn't approved his leave, which led to the deactivation of his card. The worker stated that he didn't receive any charge sheet, warning letter, or termination letter. His card was simply deactivated by the factory. He believes that the factory terminated him without any valid reason. The worker is seeking clarification as to why he was terminated from the factory despite informing his seniors about his leave. | Case escalated to factory management. | Solved | Alisha | ||||
| Target | 4057 | Interloop Apparel | Worker (Qamar Shehzadi) | 06-Mar-24 | Harassment/Physical Assault | Supervisor Mr. Rana Ahsan's behavior: Workers reported that Supervisor Mr. Rana Ahsan uses vulgar language with females and lacks proper respect when communicating with them. They mentioned that he verbally harasses female workers and threatens them with physical torture, including slapping them and making their faces red. He also threatens to heat them with a rod on sensitive parts of their bodies, making it difficult for them to show any evidence of the abuse to others. | Case escalated to factory management. | Solved | Alisha | 19 March,24: Case escalated to factory management. 8 Apr,24: Factory Management responded that: Please find below the complete detail regarding investigation of subjected matter, and measures taken to prevent harassment issues at work place. One complaint regarding the behavior of Mr. Ahsan was received in HR department and has been under investigation. Meanwhile, same complaint received through “Hamary Awaz”. Pursuant to the complaint, feedback has been received through a discrete survey regarding the overall conduct of Mr. Ahsan. Some areas of concern have been identified regarding strict behavior. Specifically, 60% of employees have reported behavioral issues, and 44 % have expressed dissatisfaction with his strictness regarding leave approvals. Analysis and corrective action plan: •As Mr. Ahsan has been newly hired and is not yet fully aligned with the values of Interloop Ltd. •To address these concerns, he has been strictly counselled to observe and adopt the company’s values. •Additionally, gender sensitization and respectful workplace training sessions are being conducted for both newly hired and exiting staff as well. These sessions aim to enforce the company’s values. The management is fully committed to upholding the ethical standard of the company and will continue to take proactive measures to address any concerns related to the employees conduct and behavior. 16 Apr,24: Helpline team again sent mail to factory to provide documentation of survey findings about supervisor's behavior, share documentation on the training sessions that are taking place, to provide any existing policies related to disciplinary actions taken when individuals are found to be in violation of internal rules and policies. While counselling sessions can still be implemented for long-term remediation, it is important to demonstrate that appropriate disciplinary measures are taken when workers or supervisors violate internal rules and policies. To support Interloop's internal grievance handling procedure, please find attached an investigation report template. Ideally, we recommend using the investigation template for assessing all risk level cases, as it promotes a culture of risk mitigation and represents best practice. However, we understand that you may not always have the capacity to complete the template for all cases. Taking that into consideration, we kindly request that you use this template for high-risk cases to ensure consistency and thoroughness in the investigations. The report template also serves as a powerful tool for Interloop's internal grievance handling process, including investigation approach, identification of root causes, and remediation actions. By using the template, Interloop can standardize their investigation process, maintain proper documentation, and promote transparency. We believe that using this template will contribute to the improvement of your internal grievance handling procedures. 19 May,24: Factory management responded that: Please find attached required data regarding subjected complaint, including training session of team leader with pictorial evidence, counseling record, disciplinary action SOP and survey report. To make sure ethical standards on working areas, our team is continuously working on behavior improvement of every employee. 24 May,24: Baidarie team contacted factory management and asked them that as the supervisor found guilty so there should be taken disciplinary action against him so that in future this type of action not repeated. Factory management said that ok they will took disciplinary action against him and issue him warning letter and then will share the documents with helpline soon. 30 May,24: Factory responded that please find attached copy of warning letter issued to Mr. Ahsan. 28 June,24: Case escalated to factory under Ticket #5211, worker reported retaliation: The grievants from #HA4057 and #HA4143, who had reported Mr. Rana Ahsan's behaviour, have reached out to the Helpline to report two concerns. 1. Retaliation As per one of the grievants, on June 24th, HR (unknown identity) approached workers to conduct the survey. HR had also urged them not to report Mr. Rana Ahsan's behavior. The HR representative allegedly warned them that if they did report anything, "they would be responsible for their own fate". 2. Supervisor Mr. Rana Ahsan's behaviour According to both grievants, Mr. Ahsan's behavior showed improvement for a period of 10-15 days, but he has since returned to being rude and using offensive language towards workers. It remains unclear whether Mr. Ahsan is still threatening workers with physical harm or if he is being verbally abusive. We are currently trying to reach the grievants for further information. 3 July,24: Factory management responded that please find below the remarks against each observation shared against subjected grievance (Ticket #HA5211) Remarks: (The aggrieved person or parties are still unknown to HR. So, there is no question of retaliation against anyone by HR. However, if there is any specific complaint against any HR Person, may be referred to us for proper investigation and remedial action. Moreover the management ensure / adheres non-retaliation policy regarding grievances). (Mr. Ahsan is frequently under observation and in monitoring of HR as well as by his seniors. During the period, we haven’t found any complaint about his behavior as he is now more vigilant and polite. However, to avoid any misunderstanding within the same department, he has been transferred to another plant and will remain under observation. In case of any complaint, he will be treated strictly as per disciplinary action policy). 9 July,24: Helpline team again sent mail to factory that Thank you for the prompt response. We are contacting the grievants to verify the transfer of Mr. Ahsan. Well noted that his behaviour will be monitored moving forward, and we stress the importance of doing so. Should there be no significant improvement in his behaviour, we strongly recommend implementing stricter disciplinary measures. Regarding the allegations of retaliation, the grievant and had mentioned HR approached them on June 24th to conduct the survey. Therefore, we would like to understand if an investigation was conducted on the HR personnel responsible for conducting the surveys and speaking to workers regarding cases #HA4057 and #HA4143. We are also interested in understanding the steps that Interloop Apparel plans to take to reinforce the non-retaliation policy and ensure that it is communicated to the entire workforce, including managers, compliance, HR, amongst others. Discouraging or intimidating workers from reporting their concerns is considered zero-tolerance and should be addressed accordingly. If you could kindly share the non-retaliation policy for reference, that would be greatly appreciated. 12 July,24: Factory management responded that Please note that Mr. Ahsan Mehmood (Team Leader) has resigned from his job, and now he is no more with us. You are requested to please consider closure of this case. 24 July,24: Helpline team escalated case to factory management as retaliation under #5431: Issues with Coordinator Ms. Maryam. According to the grievant: She is constantly rude with workers and takes advantage of her authority/position. Allegedly restricts workers from using the washroom or drinking water without permission The grievant claims that she has a close relationship with Mr. Ali (job role of Mr. Ali is currently unclear - operator and/or coordinator assistant). She then allegedly dictates Mr. Ali to enforce these restrictions. Female workers feel uncomfortable as they have to ask Mr. Ali for permission to use the washroom and drink water. Issues with expectations and meeting targets. The grievant also explains that there are 2 lines in the stitching department, and continues to claim that Ms. Maryam: Takes stitched pieces from one line and gives them to another, then blames the original line for not meeting targets Forces workers to correct faulty pieces from another line, rather than having the responsible party correct their own mistakes Threatens workers with warning letters if they don't comply with her demands in a rude/harsh manner Impact on Workers: Workers are forced to correct mistakes made by others, affecting their own work and targets Ms. Maryam insults workers, saying they don't meet targets on time, when in fact she is the one causing the delays Workers fear receiving warning letters if they don't comply with the coordinator's demands Workers fear approaching HR with these issues since Ms. Maryam already threatens them The grievant also briefly mentioned that Ms. Maryam's behaviour may have improved since a new supervisor was appointed. However, they want to ensure this is not temporary and her behaviour is addressed. 25 July,24: Factory responded that we acknowledge to receive your grievance. We have started the investigation, and will get back to you after detailed investigation. Worker confirmed that factory changed the line of coordinator, she is no more handling their line so issue is resolved. 30 Aug,24: Helpline team sent mail to factory in #5211 that Following Baidarie's conversation with Interloop last month, we would like to understand the steps taken to address the allegations of retaliation. The grievant and had mentioned HR approached them on June 24th to conduct the survey. Therefore, we would like to understand if an investigation was conducted on the HR personnel responsible for conducting the surveys and speaking to workers regarding cases #HA4057 and #HA4143. We are also interested in understanding the steps that Interloop Apparel plans to take to reinforce the non-retaliation policy and ensure that it is communicated to the entire workforce, including managers, compliance, HR, amongst others. Discouraging or intimidating workers from reporting their concerns is considered zero-tolerance and should be addressed accordingly. Please feel free to reach out to us or the Baidarie team if you have any questions or concerns. Thank you. 3 Sep,24: Factory responded in #5211 that In response of your below queries please have below response from our side. Purpose of the Survey: On June 24th a generic survey was carried out just to get the feedback about the supervisor’s behavior to ensure the safe workplace for all employees who are working at the production floor. As we already explained that aggrieved person is unknow to HR so, during that survey team didn’t know about the grievant and we are assuming that grievant is also among those employees who were asked about floor discipline, supervisor behavior etc. which was just to gauge the satisfaction level of workers as disciplinary action was initiated against Mr. Ahsan. So, may be the grievant misunderstood the purpose of questions asked from workers. (questioner is attached for reference) However upon already raised query from your side we has also investigated the survey comments which leads to retaliation and nothing found such like. Further explained that:- Survey was conducted in the presence of an independent authority i.e. Management Representative (MR). Employees were called at mess hall separately and guided them how to put their anonymous feedback by filling the questioner forms (Video link attached https://we.tl/t-VqMEFGmwWJ) CCTV footage also reviewed and nothing found inappropriate. We are committed to ensure safe workplace for all employees and will take extra measures while conducting such feedback survey. Non-Retaliation policy has already been communicated to all work force at the time of their joining during orientation and has included this topic in General Company Policy. During subsequent awareness training sessions this has also be refreshed to all. Employees Handbook extract is attached for reference which is communicated during new Joiner Orientation. Training material / slide of subsequent general company policies is also attached herewith for reference. 16 Sep,24: Helpline team escalated case as retaliation to factory under #5859: 1. Sexual harassment According to the grievant, Mr. Rauf touches female workers' hands while teaching them how to work. He calls individual female workers "My princess". The grievant explains that during break time, he forced a female worker (not the grievant) to stay in the department alone and asked her to inform him if anyone spoke against him. The female worker did not listen to him, and he insulted her the next day. Overall, his behaviour is inappropriate with females. 2. Retaliation and threats He uses vulgar language with workers, saying: "You complained about Mr. Rana Ahsan's behavior and sent him to another unit, but you can't send me anywhere. I'll take revenge and tease you all." "You're all shameless." He threatens workers that if they complain about him, HR won't listen, and says that workers have issues with all supervisors. The grievant reported that some operators filed complaints about Mr. Rauf's behavior to the HR department. In response, Mr. Rauf retaliated against these workers by transferring them to another module, saying that they were "extra workers" in their current module (The helpline is passing the information received by the grievant, at this moment we do not have this victim's statements nor any evidence). 3. Washroom break time Mr. Rauf insults workers who take breaks to use the washroom or drink water, saying they waste too much time. He notes the time workers spend in the washroom. 7 Oct,24: factory response: Management has already received a grievance regarding the behavior of one supervisor Mr. Muhammad Rauf. Subsequently the case was referred to the harassment committee. The Harassment committee has conducted discreet and detail inquiry in this regard and reached to the following conclusion:- It reveal that the conduct of Mr. M. Rauf found inappropriate towards female and male subordinates. Although Mr. M. Rauf was counselled before placing on his current job that he should be more careful regarding his behavior and working style but he failed to comply with the instructions. Moreover all supervisors have been given clear instructions as well as orientation regarding company values, ethics and general behavior standards. Unfortunately he could not observe the values of the company despite frequent training, awareness and clear instructions by the seniors. Decision: “EXIT as he is not fit in the Interloop diversity culture despite his counselling and frequent training.” 12 Oct,24: Factory management responded under #5211 that: Adding in below; Kindly find the attached training report on the subject of Grievance Handling & Non-Retaliation. This is a refresher training session to all HR Staff. 14 Oct,24: Helpline team sent mail to factory management Under #5211: Thank you for your response and for sharing the training report, it is well received. Based on the measures taken to ensure all HR staff are aware of grievance handling and non-retaliation, we consider this case closed. We recommend that Interloop conduct refresher sessions to ensure the workforce is well informed of the implications of retaliation to avoid similar grievances being raised. 24 Oct,24: Helpline team responded to factory under #4057: Thank you for your patience. We have been having ongoing conversations with the grievant, who had also been reporting issues that have now been resolved (eg. #5859). The grievant is satisfied with the actions taken, and we are closing this ticket. | N/A | ||
| Target | 4031 | Interloop Denim | Worker (M. Ahmad) | 01-Mar-24 | Harassment/Physical Assault | The worker reports that Senior Officer Mr. Faizan Liaquat frequently asks him to do personal tasks for him during working hours. Examples include buying flour for Mr. Faizan's house, and getting a gas cylinder for Mr. Faizan. As a result, the worker's tasks in the factory get delayed. | Case escalated to factory management and they responded that: In connection to the below grievance, a proper investigation was carried out. Enclosed please find the report of the investigation please. They shared the investigation report with helpline as an evidence. Again sent the mail to factory that we are contacting the grievant and we will keep you updated on the progress. In the meantime, could you please elaborate on the behavioral issues noticed from the grievant? The report mentions MR. Ahmad blackmailed his seniors / supervisors, taking advantage of the situation created by Mr. Faizan. We would also like to know the timeline for when the grievant would receive the warning letter, as well as the timeline for the decision regarding Mr. Faizan Liaquat's disciplinary action, specifically when it will be referred to the CHRO. Factory replied that Mr. Ahmed was served the attached charge sheet (copy enclosed) with respect to the blackmailing of his seniors/supervisors and taking advantage of the situation which he did not accept and tendered his resignation (copy enclosed). Whereas Mr. Faizan was been issued a written warning on May 6, 2024 and also they shared the evidences with helpline. | Solved | Alisha | Helpline tried to contact worker many times to inform him about factory response and also to ask him about senior's behavior but worker remains unreachable. Case is closed. | N/A | ||
| Target | 3946 | Interloop Limited HD3 | Worker (Shan Ali) | 23-Feb-24 | Workers benefits | The worker explained that he and his younger sister live alone at home since their parents have passed away. His duty timing is from 10 PM to 6 AM, leaving his sister alone at home. He requested a change in his shift to the morning because he cannot leave his sister home alone. | Case escalated to factory management. factory replied, manufacturing facility with 24/7 operations. Our operations are carried out in 3 rotational shifts as per below:
1. Morning Shift : 6 am to 2 pm 2. Afternoon Shift: 2 pm to 10 pm 3.Night Shift: 10 pm to 6 am Most often employees having their family issues make request for preferred shifts but we are compelled to excuse the same as factory is working in relay system. | Solved | Alisha | I have contacted worker and informed him about factory response but he said that he resigned from factory 0n 9 March because factory was not cooperating with him so he choose resignation. He said that factory cleared all his dues. He further have no query. Case is closed. | N/A | ||
| Out Of Scope | 4360 | Out of Scope | Anonymous worker | 23-Mar-24 | Wages | The worker reported the issue that he resigned from factory due to supervisor's bad behavior and factory did not cleared his dues. | I have contacted worker and gave him the contact number Director of Labor Department of Gujranwala and asked worker to report his issue in Labor department. Worker said that ok he will contact them and will report his issue. He is satisfied with the information provided. | Solved | Alisha | I have contacted worker and gave him the contact number Director of Labor Department of Gujranwala and asked worker to report his issue in Labor department. Worker said that ok he will contact them and will report his issue. He is satisfied with the information provided. | N/A | ||
| Out Of Scope | 4704 | Out of Scope | anonymous | 29-Apr-24 | Out of Scope | test call | 29 april 2024 send the internal note to sarina 30 april 2024 send the internal note to sarina | Solved | Taha | 29 april 2024 send the internal note to sarina 30 april 2024 send the internal note to sarina | 29 april 2024 waiting for sarina to reply 30 april 2024 waiting for sarina to reply | ||
| Out Of Scope | 4703 | Out of Scope | anonymous | 29-Apr-24 | Out of Scope | out of scope | 29 april 2024 send the internal note to sarina 30 april 2024 send the internal note to sarina | Solved | Taha | 29 april 2024 send the internal note to sarina 30 april 2024 send the internal note to sarina | 29 april 2024 waiting for sarina to reply 30 april 2024 waiting for sarina to reply | ||
| Primark | 4719 | Interloop Limited HD3 | sajad ahmed | 29-Apr-24 | Workers benefits | transport issues | 29 april 2024 send the internal not to sarina 2 may 2024 send the internal not to sarina 3 may 2024 send the internal not to sarina 6 may 2024 send the internal not to sarina 7 may 2024 send the internal not to sarina 8 may 2024 send the internal not to sarina 9 may 2024 send the internal not to sarina 10 may 2024 send the internal not to sarina 13 may 2024 send the internal not to sarina 15 may 2024 send the internal not to sarina 16 may 2024 send the internal not to sarina 17 may 2024 send the internal not to sarina 18 may 2024 send the internal not to sarina 21 may 2024 send the internal not to sarina 22 may 2024 send the internal not to sarina 27 may 2024 send the internal not to sarina 11 june 2024 send the internal not to sarina 24 june 2024 send the internal not to sarina 27 june 2024 send the internal not to sarina 5 july2024 send the internal not to sarina | Solved | Taha | 29 april 2024 send the internal not to sarina 2 may 2024 send the internal not to sarina 3 may 2024 send the internal not to sarina 6 may 2024 send the internal not to sarina 7 may 2024 send the internal not to sarina 8 may 2024 send the internal not to sarina 9 may 2024 send the internal not to sarina 10 may 2024 send the internal not to sarina 13 may 2024 send the internal not to sarina 15 may 2024 send the internal not to sarina 16 may 2024 send the internal not to sarina 17 may 2024 send the internal not to sarina 18 may 2024 send the internal not to sarina 21 may 2024 send the internal not to sarina 22 may 2024 send the internal not to sarina 27 may 2024 send the internal not to sarina 11 june 2024 send the internal not to sarina 24 june 2024 send the internal not to sarina 27 june 2024 send the internal not to sarina 5 july2024 send the internal not to sarina | 29 april 2024 waiting for sarina to reply 2 may 2024 waiting for sarina to reply 3 may 2024 send the internal not to sarina 6 may 2024 waiting for sarina to reply 7 may 2024 waiting for sarina to reply 8 may 2024 waiting for sarina to reply 9 may 2024 waiting for sarina to reply 10 may 2024 waiting for sarina to reply 13 may 2024 waiting for sarina to reply 15 may 2024 waiting for sarina to reply 16 may 2024 waiting for sarina to reply 17 may 2024 waiting for sarina to reply 18 may 2024 waiting for sarina to reply 21 may 2024 waiting for sarina to reply 22 may 2024 waiting for sarina to reply 27 may 2024 waiting for sarina to reply 11 june 2024 waiting for sarina to reply 24 june 2024 waiting for sarina to reply 27 june 2024 waiting for sarina to reply 5 july2024 waiting for sarina to reply | ||
| Out Of Scope | 4687 | Out of Scope | anonymous | 27-Apr-24 | Out of Scope | out of scope | 27 april 2024 send the internal note to sarina 29 april 2024 send the internal note to sarina 30 april 2024 send the internal note to sarina 2 may 2024 send the internal note to sarina 3 may 2024 send the internal note to sarina | Solved | Taha | 27 april 2024 send the internal note to sarina 29 april 2024 send the internal note to sarina 30 april 2024 send the internal note to sarina 2 may 2024 send the internal note to sarina 3 may 2024 send the internal note to sarina | 27 april 2024 waiting for sarina to reply 29 april 2024 waiting for sarina to reply 30 april 2024 waiting for sarina to reply 2 may 2024 waiting for sarina to reply 3 may 2024 waiting for sarina to reply | ||
| Target | 4684 | Interloop Denim | anonymous | 27-Apr-24 | Workers benefits | remaining payments | 27 april 2024 send the internal note to sarina 10 may 2024 send the internal note to sarina 13 may 2024 send the internal note to sarina 14 may 2024 send the internal note to sarina 17 may 2024 send the internal note to sarina 20 may 2024 send the internal note to sarina 21 may 2024 send the internal note to sarina 25 may 2024 send the internal note to sarina 11 june 2024 send the internal note to sarina 12 june 2024 send the internal note to sarina | Solved | Taha | 27 april 2024 send the internal note to sarina 10 may 2024 send the internal note to sarina 13 may 2024 send the internal note to sarina 14 may 2024 send the internal note to sarina 17 may 2024 send the internal note to sarina 20 may 2024 send the internal note to sarina 21 may 2024 send the internal note to sarina 25 may 2024 send the internal note to sarina 11 june 2024 send the internal note to sarina 12 june 2024 send the internal note to sarina | 27 april 2024 waiting for sarina to reply 10 may 2024 waiting for sarina to reply 13 may 2024 waiting for sarina to reply 14 may 2024 waiting for sarina to reply 17 may 2024 waiting for sarina to reply 20 may 2024 waiting for sarina to reply 21 may 2024 waiting for sarina to reply 25 may 2024 waiting for sarina to reply 11 june 2024 waiting for sarina to reply 12 june 2024 waiting for sarina to reply | ||
| Out Of Scope | 4699 | Out of Scope | anonymous | 27-Apr-24 | Out of Scope | out of scope | 27 april 2024 send the internal note to sarina | Solved | Taha | 27 april 2024 send the internal note to sarina | 27 april 2024 waiting for sarina to reply | ||
| Target | 4638 | YTM-7 | Muhammad Ramzan | 19-Apr-24 | Workers benefits | bonus issues | 26 april 2024 send the internal note to sarina 27 april 2024 send the internal note to sarina 30 april 2024 send the internal note to sarina 2 may 2024 send the internal note to sarina 3 may 2024 send the internal note to sarina 6 may 2024 send the internal note to sarina 8 may 2024 send the internal note to sarina 9 may 2024 send the internal note to sarina 10 may 2024 send the internal note to sarina 13 may 2024 send the internal note to sarina 14 may 2024 send the internal note to sarina 17 may 2024 send the internal note to sarina 20 may 2024 send the internal note to sarina 21 may 2024 send the internal note to sarina 25 may 2024 send the internal note to sarina 4 june 2024 send the internal note to sarina 11 june 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina | Solved | Taha | 26 april 2024 send the internal note to sarina 27 april 2024 send the internal note to sarina 30 april 2024 send the internal note to sarina 2 may 2024 send the internal note to sarina 3 may 2024 send the internal note to sarina 6 may 2024 send the internal note to sarina 8 may 2024 send the internal note to sarina 9 may 2024 send the internal note to sarina 10 may 2024 send the internal note to sarina 13 may 2024 send the internal note to sarina 14 may 2024 send the internal note to sarina 17 may 2024 send the internal note to sarina 20 may 2024 send the internal note to sarina 21 may 2024 send the internal note to sarina 25 may 2024 send the internal note to sarina 4 june 2024 send the internal note to sarina 11 june 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina | 26 april 2024 waiting for sarina to reply 27 april 2024 waiting for sarina to reply 30 april 2024 waiting for sarina to reply 2 may 2024 waiting for sarina to reply 3 may 2024 waiting for sarina to reply 6 may 2024 waiting for sarina to reply 8 may 2024 waiting for sarina to reply 9 may 2024 waiting for sarina to reply 10 may 2024 waiting for sarina to reply 13 may 2024 waiting for sarina to reply 14 may 2024 waiting for sarina to reply 17 may 2024 waiting for sarina to reply 20 may 2024 waiting for sarina to reply 21 may 2024 waiting for sarina to reply 25 may 2024 waiting for sarina to reply 4 june 2024 waiting for sarina to reply 11 june 2024 waiting for sarina to reply 5 july 2024 waiting for sarina to reply | ||
| Target | 4678 | Artistic Milliners Pvt Ltd Unit # AMG | rehan | 24-Apr-24 | Workers benefits | remaining payments and transfer issues | 26-april-2024 send the internal note to sarina 27-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 2 may-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 7 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina 10 may-2024 send the internal note to sarina 13 may-2024 send the internal note to sarina 14 may-2024 send the internal note to sarina 15 may-2024 send the internal note to sarina | Solved | Taha | 26-april-2024 send the internal note to sarina 27-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 2 may-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 7 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina 10 may-2024 send the internal note to sarina 13 may-2024 send the internal note to sarina 14 may-2024 send the internal note to sarina 15 may-2024 send the internal note to sarina | 26-april-2024 waiting for sarina to reply 27-april-2024 waiting for sarina to reply 30-april-2024 waiting for sarina to reply 2 may-2024 waiting for sarina to reply 3 may-2024 waiting for sarina to reply 6 may-2024 waiting for sarina to reply 7 may-2024 waiting for sarina to reply 8 may-2024 waiting for sarina to reply 9 may-2024 waiting for sarina to reply 10 may-2024 waiting for sarina to reply 13 may-2024 waiting for sarina to reply 14 may-2024 waiting for sarina to reply 15 may-2024 waiting for sarina to reply | ||
| Primark | 4575 | Artistic Denim Mills Limited (25130) | Worker (Salman Abbasi) | 07-Apr-24 | Unfair Termination/Employment Practices | 7 April,24: Worker reported the issue that he terminated from factory and factory did not clear his dues. | 24 April,24: Helpline contacted worker and he told that factory called him back and his issue is resolved. He has further no query. Case is closed. | Solved | Alisha | 24 April,24: Helpline contacted worker and he told that factory called him back and his issue is resolved. He has further no query. Case is closed. | N/A | ||
| Out Of Scope | 4677 | Out of Scope | anonymous | 24-Apr-24 | Out of Scope | test call | 24-april-2024 send the internal note to sarina 27-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina | Solved | Taha | 24-april-2024 send the internal note to sarina 27-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina | 24-april-2024 waiting for sarina to reply 27-april-2024 waiting for sarina to reply 29-april-2024 waiting for sarina to reply | ||
| Out Of Scope | 4670 | Out of Scope | anonymous | 24-Apr-24 | Out of Scope | out of scope | 24-april-2024 send the internal note to sarina 27-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina | Solved | Taha | 24-april-2024 send the internal note to sarina 27-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina | 24-april-2024 waiting for sarina to reply 27-april-2024 waiting for sarina to reply 29-april-2024 waiting for sarina to reply | ||
| Out Of Scope | 4653 | Out of Scope | anonymous | 22-Apr-24 | Out of Scope | out of scope | 22-april-2024 send the internal note to sarina 24-april-2024 send the internal note to sarina 27-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina | Solved | Taha | 22-april-2024 send the internal note to sarina 24-april-2024 send the internal note to sarina 27-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina | 22-april-2024 waiting for sarina to reply 24-april-2024 waiting for sarina to reply 27-april-2024 waiting for sarina to reply 29-april-2024 waiting for sarina to reply | ||
| Out Of Scope | 4642 | Out of Scope | anonymous | 22-Apr-24 | Out of Scope | out of scope | 22-april-2024 send the internal note to sarina 24-april-2024 send the internal note to sarina 27-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina | Solved | Taha | 22-april-2024 send the internal note to sarina 24-april-2024 send the internal note to sarina 27-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina | 22-april-2024 waiting for sarina to reply 24-april-2024 waiting for sarina to reply 27-april-2024 waiting for sarina to reply 29-april-2024 waiting for sarina to reply | ||
| Puma | 4640 | Beacon Impex Pvt Ltd | shakeel | 22-Apr-24 | Workers benefits | salary issues | 22-april-2024 send the internal note to sarina 23-april-2024 send the internal note to sarina 27-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 2 may-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina 10 may-2024 send the internal note to sarina 13 may-2024 send the internal note to sarina 14 may-2024 send the internal note to sarina 15 may-2024 send the internal note to sarina 17 may-2024 send the internal note to sarina 21 may-2024 send the internal note to sarina 22 may-2024 send the internal note to sarina 27 may-2024 send the internal note to sarina 31 may-2024 send the internal note to sarina 4 june-2024 send the internal note to sarina 11 june-2024 send the internal note to sarina 27 june-2024 send the internal note to sarina | Solved | Taha | 22-april-2024 send the internal note to sarina 23-april-2024 send the internal note to sarina 27-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 2 may-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina 10 may-2024 send the internal note to sarina 13 may-2024 send the internal note to sarina 14 may-2024 send the internal note to sarina 15 may-2024 send the internal note to sarina 17 may-2024 send the internal note to sarina 21 may-2024 send the internal note to sarina 22 may-2024 send the internal note to sarina 27 may-2024 send the internal note to sarina 31 may-2024 send the internal note to sarina 4 june-2024 send the internal note to sarina 11 june-2024 send the internal note to sarina 27 june-2024 send the internal note to sarina | 22-april-2024 waiting for sarina to reply 23-april-2024 waiting for sarina to reply 27-april-2024 waiting for sarina to reply 29-april-2024 waiting for sarina to reply 30-april-2024 waiting for sarina to reply 2 may-2024 waiting for sarina to reply 3 may-2024 waiting for sarina to reply 6 may-2024 waiting for sarina to reply 8 may-2024 waiting for sarina to reply 9 may-2024 waiting for sarina to reply 10 may-2024 waiting for sarina to reply 13 may-2024 waiting for sarina to reply 14 may-2024 waiting for sarina to reply 15 may-2024 waiting for sarina to reply 17 may-2024 waiting for sarina to reply 21 may-2024 waiting for sarina to reply 22 may-2024 waiting for sarina to reply 27 may-2024 waiting for sarina to reply 31 may-2024 waiting for sarina to reply 4 june-2024 waiting for sarina to reply 11 june-2024 waiting for sarina to reply 27 june-2024 waiting for sarina to reply | ||
| Target | 4621 | Interloop Limited HD3 | anonymous | 18-Apr-24 | Workers benefits | low piece rate | 20 april 2024 send the internal note to sarina 24 april 2024 send the internal note to sarina 27 april 2024 send the internal note to sarina 29 april 2024 send the internal note to sarina 30 april 2024 send the internal note to sarina 2 may 2024 send the internal note to sarina | Solved | Taha | 20 april 2024 send the internal note to sarina 24 april 2024 send the internal note to sarina 27 april 2024 send the internal note to sarina 29 april 2024 send the internal note to sarina 30 april 2024 send the internal note to sarina 2 may 2024 send the internal note to sarina | 20 april 2024 waiting for sarina to reply 24 april 2024 waiting for sarina to reply 27 april 2024 waiting for sarina to reply 29 april 2024 waiting for sarina to reply 30 april 2024 waiting for sarina to reply 2 may 2024 waiting for sarina to reply | ||
| Out Of Scope | 4579 | Out of Scope | anonymous | 07-Apr-24 | Out of Scope | out of scope | 20 april 2024 send the internal note to sarina 25 april 2024 send the internal note to sarina 27 april 2024 send the internal note to sarina | Solved | Taha | 20 april 2024 send the internal note to sarina 25 april 2024 send the internal note to sarina 27 april 2024 send the internal note to sarina | 20 april 2024 waiting for sarina to reply 25 april 2024 waiting for sarina to reply 27 april 2024 waiting for sarina to reply | ||
| Puma | 4491 | Masood Textile Mills | Muhammad Ibrar | 29-Mar-24 | Workers benefits | salary issues | 19-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 27-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 2 may-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 7 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina 10 may-2024 send the internal note to sarina 13 may-2024 send the internal note to sarina 14 may-2024 send the internal note to sarina 15 may-2024 send the internal note to sarina 17 may-2024 send the internal note to sarina 20 may-2024 send the internal note to sarina 21 may-2024 send the internal note to sarina 25 may-2024 send the internal note to sarina 11 june-2024 send the internal note to sarina 12 june-2024 send the internal note to sarina 22 june-2024 send the internal note to sarina 24 june-2024 send the internal note to sarina 5 july-2024 send the internal note to sarina | Solved | Taha | 19-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 27-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 2 may-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 7 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina 10 may-2024 send the internal note to sarina 13 may-2024 send the internal note to sarina 14 may-2024 send the internal note to sarina 15 may-2024 send the internal note to sarina 17 may-2024 send the internal note to sarina 20 may-2024 send the internal note to sarina 21 may-2024 send the internal note to sarina 25 may-2024 send the internal note to sarina 11 june-2024 send the internal note to sarina 12 june-2024 send the internal note to sarina 22 june-2024 send the internal note to sarina 24 june-2024 send the internal note to sarina 5 july-2024 send the internal note to sarina | 19-april-2024 waiting for sarina to reply 25-april-2024 waiting for sarina to reply 27-april-2024 waiting for sarina to reply 30-april-2024 waiting for sarina to reply 2 may-2024 waiting for sarina to reply 3 may-2024 waiting for sarina to reply 6 may-2024 waiting for sarina to reply 7 may-2024 waiting for sarina to reply 8 may-2024 waiting for sarina to reply 9 may-2024 waiting for sarina to reply 10 may-2024 waiting for sarina to reply 13 may-2024 waiting for sarina to reply 14 may-2024 send the internal note to sarina 15 may-2024 waiting for sarina to reply 17 may-2024 waiting for sarina to reply 20 may-2024 waiting for sarina to reply 21 may-2024 waiting for sarina to reply 25 may-2024 waiting for sarina to reply 11 june-2024 waiting for sarina to reply 12 june-2024 waiting for sarina to reply 22 june-2024 waiting for sarina to reply 24 june-2024 waiting for sarina to reply 5 july-2024 waiting for sarina to reply | ||
| Target | 4081 | YTM-7 | Worker (Zulfiqar Khan) | 09-Mar-24 | Unfair Termination/Employment Practices | The worker reported the issue that he was terminated from factory without any reason and he wants to be re-hired as he terminated without any reason. Worker shared his termination letter with helpline. | Solved | Alisha | Helpline read the letter, it says he was let go because there was a surplus of labour and they don't need his services anymore. Trying to contact worker to explain him what's written on letter but worker remain unreachable. Case is closed. | N/A | |||
| Puma | 4445 | Masood Textile Mills | Worker (M. Bilal) | 27-Mar-24 | Wages | The worker named M. Bilal from Masood textile Mills sent message and told that he left the factory because they are not given salaries timely. | Tried to contact worker many times. | Solved | Alisha | Tried to contact worker many times to gather more information related to issue but worker remain unreachable. So case is closed. | N/A | ||
| Puma | 4234 | Beacon Impex Pvt Ltd | Anonymous worker | 19-Mar-24 | Wages | In messages worker told that she is working in Beacon Impex Pvt. Ltd. She told that workers are not given Feb salary yet. Also there are no bonuses given in this factory to any worker. If workers have any issue and they request for leave their leave not approved by seniors and if workers took leave their card stopped by seniors. She told that workers are not given salaries timely every month. She wants that workers are given their salaries on time, and also given bonus. | Tried to contact worker many times. | Solved | Alisha | Tried to contact worker many times to gather more information related to issue but worker remain unreachable so case is closed. | N/A | ||
| Puma | 4278 | Beacon Impex Pvt Ltd | Anonymous worker | 19-Mar-24 | Wages | The worker from Beacon Complex sent messages and told the issue that factory pay them salaries very late after 15 of every month. He told that they talked to Manager, AM and even Supervisor about salary issue but their problem is not solved. He requested that they should be given salaries timely. | Solved | Alisha | Tried to contact worker to gather more information related to issue but no response. Case is closed. | N/A | |||
| Puma | 4277 | Masood Textile Mills | Anonymous worker | 19-Mar-24 | Wages | The worker from Masood Textile Mills sent messages and told that factory not pay them salaries timely. He said that they have to pay rent of home on 15 of every month but factory give them salaries very late, on 20 of every month or sometimes late than that. He requested that they should be given salaries timely. | Solved | Alisha | Tried to contact worker to gather more information related to issue but worker remain unreachable. So case is closed. | N/A | |||
| Target | 4165 | Artistic Milliners Pvt Ltd Unit-4 | Worker (Azra) | 15-Mar-24 | Workers benefits | Firstly she said that she needs financial help as she is the only earner of her home and not financially so strong. Secondly she wants loan from factory and she said that we ask about loan policy from factory on behalf of her. | actory response #3591 - no policy for loans in place sadly can't help, maybe you can refer her to other resources for financial help and applying for loans? guessing bank loan? factory did mention however: Marriage in accordance with the Sindh Work Welfare Fund, all eligible workers are entitled to a marriage grant. However, it is essential for the concerned worker to submit their marriage certificate and other relevant documents to the compliance department. | Solved | Alisha | Tried to contact worker to inform her about factory policy but she remain unreachable so case is closed. | N/A | ||
| Target | 4328 | Al Rahim Textile Industries (18523) | Anonymous worker | 21-Mar-24 | Wages | The worker from Al-Rahim Textile Industries sent messages and told the issue that he resigned from factory 2 months ago but his February salary is not given to him yet. | Tried to contact worker many times to gather more information related to his issue but he remain unreachable so case is closed. | Solved | Alisha | N/A | |||
| Target | 4536 | YTM-7 | syed sulaiman | 02-Apr-24 | Workers benefits | gratuity issues | 8 april 2024 send the internal note to sarina 16 april 2024 send the internal note to sarina 25 april 2024 send the internal note to sarina 26 april 2024 send the internal note to sarina 27 april 2024 send the internal note to sarina 30 april 2024 send the internal note to sarina 2 may 2024 send the internal note to sarina 3 may 2024 send the internal note to sarina 6 may 2024 send the internal note to sarina 8 may 2024 send the internal note to sarina 9 may 2024 send the internal note to sarina 10 may 2024 send the internal note to sarina 13 may 2024 send the internal note to sarina 14 may 2024 send the internal note to sarina 17 may 2024 send the internal note to sarina 20 may 2024 send the internal note to sarina 21 may 2024 send the internal note to sarina 25 may 2024 send the internal note to sarina 11 june 2024 send the internal note to sarina 12 june 2024 send the internal note to sarina 22 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina | Solved | Taha | 8 april 2024 send the internal note to sarina 16 april 2024 send the internal note to sarina 25 april 2024 send the internal note to sarina 26 april 2024 send the internal note to sarina 27 april 2024 send the internal note to sarina 30 april 2024 send the internal note to sarina 2 may 2024 send the internal note to sarina 3 may 2024 send the internal note to sarina 6 may 2024 send the internal note to sarina 8 may 2024 send the internal note to sarina 9 may 2024 send the internal note to sarina 10 may 2024 send the internal note to sarina 13 may 2024 send the internal note to sarina 14 may 2024 send the internal note to sarina 17 may 2024 send the internal note to sarina 20 may 2024 send the internal note to sarina 21 may 2024 send the internal note to sarina 25 may 2024 send the internal note to sarina 11 june 2024 send the internal note to sarina 12 june 2024 send the internal note to sarina 22 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina | 8 april 2024 waiting for sarina to reply 16 april 2024 waiting for sarina to reply 25 april 2024 waiting for sarina to reply 26 april 2024 waiting for sarina to reply 27 april 2024 waiting for sarina to reply 30 april 2024 waiting for sarina to reply 2 may 2024 waiting for sarina to reply 3 may 2024 waiting for sarina to reply 6 may 2024 waiting for sarina to reply 8 may 2024 waiting for sarina to reply 9 may 2024 waiting for sarina to reply 10 may 2024 waiting for sarina to reply 13 may 2024 waiting for sarina to reply 14 may 2024 waiting for sarina to reply 17 may 2024 waiting for sarina to reply 20 may 2024 waiting for sarina to reply 21 may 2024 waiting for sarina to reply 25 may 2024 waiting for sarina to reply 11 june 2024 waiting for sarina to reply 12 june 2024 waiting for sarina to reply 22 june 2024 waiting for sarina to reply 24 june 2024 waiting for sarina to reply 5 july 2024 waiting for sarina to reply | ||
| Puma | 4565 | Beacon Impex Pvt Ltd | anonymous | 08-Apr-24 | Working hours/OT | unpaid overtime | 8-april-2024 send the internal note to sarina 16-april-2024 send the internal note to sarina 23-april-2024 send the internal note to sarina 27-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 2 may-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina 10 may-2024 send the internal note to sarina 13 may-2024 send the internal note to sarina 14 may-2024 send the internal note to sarina 17 may-2024 send the internal note to sarina 20 may-2024 send the internal note to sarina 21 may-2024 send the internal note to sarina 25 may-2024 send the internal note to sarina ********* 11 june-2024 send the internal note to sarina 12 june-2024 send the internal note to sarina 22 june-2024 send the internal note to sarina 24 june-2024 send the internal note to sarina | Solved | Taha | 8-april-2024 send the internal note to sarina 16-april-2024 send the internal note to sarina 23-april-2024 send the internal note to sarina 27-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 2 may-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina 10 may-2024 send the internal note to sarina 13 may-2024 send the internal note to sarina 14 may-2024 send the internal note to sarina 17 may-2024 send the internal note to sarina 20 may-2024 send the internal note to sarina 21 may-2024 send the internal note to sarina 25 may-2024 send the internal note to sarina 11 june-2024 send the internal note to sarina 12 june-2024 send the internal note to sarina 22 june-2024 send the internal note to sarina 24 june-2024 send the internal note to sarina | 8-april-2024 waiting for sarina to reply 16-april-2024 waiting for sarina to reply 23-april-2024 waiting for sarina to reply 27-april-2024 waiting for sarina to reply 29-april-2024 waiting for sarina to reply 30-april-2024 waiting for sarina to reply 2 may-2024 waiting for sarina to reply 3 may-2024 waiting for sarina to reply 6 may-2024 waiting for sarina to reply 8 may-2024 waiting for sarina to reply 9 may-2024 waiting for sarina to reply 10 may-2024 waiting for sarina to reply 13 may-2024 waiting for sarina to reply 14 may-2024 waiting for sarina to reply 17 may-2024 waiting for sarina to reply 20 may-2024 waiting for sarina to reply 21 may-2024 waiting for sarina to reply 25 may-2024 waiting for sarina to reply 11 june-2024 waiting for sarina to reply 12 june-2024 waiting for sarina to reply 22 june-2024 waiting for sarina to reply 24 june-2024 waiting for sarina to reply | ||
| Target | 3981 | Interloop Limited HD1 | Worker (M. Awais) | 25-Feb-24 | Unfair Termination/Employment Practices | 25 Feb,24: Worker reported the issue that he was transferred in Interloop HD2 in Yarn Dying department and he has Asthma issue so facing difficulty working there. So he requested to transfer in Interloop Apparel so that he can work easily. | 21 March,24: Helpline contacted worker and asked him date of transfer in HD2 and he told that he was transferred in HD2 on 23 January. On 6 Feb and 23 Feb he receive call from Interloop Apparel and then he visit HR: Mr. Mubashar who told worker that his department's seniors hold his name so he can meet his senior Mr. Mohsin about this issue. Then worker went to Mr. Mohsin and he took resign from him on 8 March. Also factory clear all his dues. Now worker requested for job in Interloop Apparel. | Solved | Alisha | Helpline tried many times to contact worker again to telling him that since he voluntarily resigned, not sure factory will be able to help him anymore. But worker remain unreachable. Case is closed. | N/A | ||
| Target | 4480 | YTM-7 | Worker (Asghar Ali) | 29-Mar-24 | Unfair Termination/Employment Practices | The worker had been working in Packing department (1st floor) for 9 years. The worker claims that he was a piece rate worker and the contract ended in February. According to the worker, he also submitted a resignation to HR: Mr. Ahsaan Danish with signatures of GM: Mr. Naveed and Manager: Mr. Shah on 29 Feb,24. The worker feels as if his resignation had not been accepted, as he has not received his salary from February nor gratuity. The worker told that he was on contract (Piece rate worker) and contract was finished so factory stopped the cards of workers but he resigned from factory so that his card was also not stopped by them. He submitted resign to HR: Mr. Ahsaan Danish with signatures of GM: Mr. Naveed and Manager: Mr. Shah on 29 Feb,24 but HR is not accepting the resignation because Mr. Afsar Baig (Assistant Director) has not signed on resignation yet. Now worker wants that his resignation should be accepted so that he can get his dues. Factory pay his February salary and now he wants his 9 years gratuity from worker. | Case escalated to factory management. Waiting for factory response. | Solved | Alisha | ||||
| Puma | 4561 | Ali Trading Sialkot | anonymous | 05-Apr-24 | Exploitation | abusive language | 5-april-2024 send the internal note to sarina 16-april-2024 send the internal note to sarina 27-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 2 may-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 7 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina | Solved | Taha | 5-april-2024 send the internal note to sarina 16-april-2024 send the internal note to sarina 27-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 2 may-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 7 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina | 5-april-2024 waiting for sarian to reply 16-april-2024 waiting for sarian to reply 27-april-2024 waiting for sarian to reply 29-april-2024 waiting for sarian to reply 30-april-2024 waiting for sarian to reply 2 may-2024 waiting for sarian to reply 3 may-2024 waiting for sarian to reply 6 may-2024 waiting for sarian to reply 7 may-2024 waiting for sarian to reply 8 may-2024 waiting for sarian to reply 9 may-2024 waiting for sarian to reply | ||
| Out Of Scope | 4547 | Out of Scope | anonymous | 03-Apr-24 | Out of Scope | test call | 3-april-2024 send the internal note to sarina 5-april-2024 send the internal note to sarina | Solved | Taha | 3-april-2024 send the internal note to sarina 5-april-2024 send the internal note to sarina | 3-april-2024 waiting for sarina to reply 5-april-2024 waiting for sarina to reply | ||
| Out Of Scope | 4548 | Out of Scope | anonymous | 03-Apr-24 | Out of Scope | out of scope | 3-april-2024 send the internal note to sarina | Solved | Taha | 3-april-2024 send the internal note to sarina | 3-april-2024 waiting for sarina to reply | ||
| Out Of Scope | 4529 | Out of Scope | anonymous | 03-Apr-24 | Out of Scope | out of scope / test call | 3-april-2024 send the internal note to sarina | Solved | Taha | 3-april-2024 send the internal note to sarina | 3-april-2024 waiting for sarina to reply | ||
| Out Of Scope | 4528 | Out of Scope | anonymous | 03-Apr-24 | Out of Scope | out of scope | 3-april-2024 send the internal note to sarina 5-april-2024 send the internal note to sarina | Solved | Taha | 3-april-2024 send the internal note to sarina 5-april-2024 send the internal note to sarina | 3-april-2024 waiting for sarina to reply 5-april-2024 waiting for sarina to reply | ||
| Out Of Scope | 4359 | Out of Scope | Anonymous worker | 23-Mar-24 | Out of Scope | The worker sent messages and told that he worked in Forward factory (Which is out of scope) and he resigned from factory and factory did not gave him full dues. So he wants his pending dues from factory. | Solved | Alisha | N/A | ||||
| Puma | 4497 | Masood Textile Mills | usman | 05-Apr-24 | Workers benefits | salary issues | 5-april-2024 send the internal note to sarina 16-april-2024 send the internal note to sarina 23-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 3 may -2024 send the internal note to sarina 6 may -2024 send the internal note to sarina 8 may -2024 send the internal note to sarina 9 may -2024 send the internal note to sarina 10 may -2024 send the internal note to sarina 13 may -2024 send the internal note to sarina 14 may -2024 send the internal note to sarina 17 may -2024 send the internal note to sarina 20 may -2024 send the internal note to sarina 21 may -2024 send the internal note to sarina 25 may -2024 send the internal note to sarina 12 june -2024 send the internal note to sarina 22 june -2024 send the internal note to sarina 24 june -2024 send the internal note to sarina | Solved | Taha | 5-april-2024 send the internal note to sarina 16-april-2024 send the internal note to sarina 23-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 3 may -2024 send the internal note to sarina 6 may -2024 send the internal note to sarina 8 may -2024 send the internal note to sarina 9 may -2024 send the internal note to sarina 10 may -2024 send the internal note to sarina 13 may -2024 send the internal note to sarina 14 may -2024 send the internal note to sarina 17 may -2024 send the internal note to sarina 20 may -2024 send the internal note to sarina 21 may -2024 send the internal note to sarina 25 may -2024 send the internal note to sarina 12 june -2024 send the internal note to sarina 22 june -2024 send the internal note to sarina 24 june -2024 send the internal note to sarina | 5-april-2024 waiting for sarina to reply 16-april-2024 waiting for sarina to reply 23-april-2024 waiting for sarina to reply 25-april-2024 waiting for sarina to reply 29-april-2024 waiting for sarina to reply 3 may -2024 waiting for sarina to reply 6 may -2024 waiting for sarina to reply 8 may -2024 waiting for sarina to reply 9 may -2024 waiting for sarina to reply 10 may -2024 waiting for sarina to reply 13 may -2024 waiting for sarina to reply 14 may -2024 waiting for sarina to reply 17 may -2024 waiting for sarina to reply 20 may -2024 waiting for sarina to reply 21 may -2024 waiting for sarina to reply 25 may -2024 waiting for sarina to reply 12 june -2024 waiting for sarina to reply 22 june -2024 waiting for sarina to reply 24 june -2024 waiting for sarina to reply | ||
| Out Of Scope | 4518 | Out of Scope | abdul qadir | 02-Apr-24 | Out of Scope | out of scope | 2-april-2024 send the internal note to sarina 17-april-2024 send the internal note to sarina 26-april-2024 send the internal note to sarina 27-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 2 may-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina | Solved | Taha | 2-april-2024 send the internal note to sarina 17-april-2024 send the internal note to sarina 26-april-2024 send the internal note to sarina 27-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 2 may-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina | 2-april-2024 waiting for sarina to reply 17-april-2024 waiting for sarina to reply 26-april-2024 waiting for sarina to reply 27-april-2024 waiting for sarina to reply 29-april-2024 waiting for sarina to reply 30-april-2024 waiting for sarina to reply 2 may-2024 waiting for sarina to reply 3 may-2024 waiting for sarina to reply | ||
| Target | 4476 | Artistic Milliners Pvt Ltd Unit-4 | syed azad jaffari | 28-Mar-24 | Unfair Termination/Employment Practices | The worker name Syed Azad Jaffari from Artistic Milliner Unit 4 called Hamary Awaz Helpline and discussed his issues : The worker employee card no is 2946 . The worker is from stitching department . The salary of the worker is 32,000 PKR . The worker is a machine operator . The worker had been working there for 2 years . The issue of the worker is According to worker on 2-march-2024 the worker had a iftari party at home on 26 march 2024 , the worker told his line incharge ( Mr Sharyar ) that he will not do overtime because of iftari party at his home, his line incharge forced him to sign a short leave which the worker did not and than asked him to come after EID holidays. According to worker its factory policy if the worker have three holidays continuously the factory have a right to terminate the worker . The worker said that its been five days the factory terminate him so he spoke to his line in charge his line in charge is charging 5000 PKR for rehiring him. | The helpline contacted the grievant to gather more information and to clarify his leave days and termination. Upon follow up with the grievant, he mentioned factory called him back to work and he would be rejoining on May 1st. | Solved | Taha | The grievant no longer needs assistance from the helpline. | N/A | ||
| Out Of Scope | 4415 | Out of Scope | anonymous | 27-Mar-24 | Out of Scope | out of scope | 27-march-2024 send the internal note to sarina | Solved | Taha | 27-march-2024 send the internal note to sarina | 27-march-2024 waiting for saria to reply | ||
| Out Of Scope | 4395 | Out of Scope | anonymous | 26-Mar-24 | Out of Scope | out of scope | 26 march 2024 send the internal note to sarina | Solved | Taha | 26 march 2024 send the internal note to sarina | 26 march 2024 waiting for sarina to reply | ||
| Puma | 4394 | Masood Textile Mills | ali haider | 27-Apr-24 | Workers benefits | late payment | 27 april 2024 send the internal note to sarina 29 april 2024 send the internal note to sarina 30 april 2024 send the internal note to sarina 2 may 2024 send the internal note to sarina 3 may 2024 send the internal note to sarina 6 may 2024 send the internal note to sarina 7 may 2024 send the internal note to sarina 8 may 2024 send the internal note to sarina 9 may 2024 send the internal note to sarina 10 may 2024 send the internal note to sarina 13 may 2024 send the internal note to sarina 14 may 2024 send the internal note to sarina 15 may 2024 send the internal note to sarina 16 may 2024 send the internal note to sarina 17 may 2024 send the internal note to sarina 18 may 2024 send the internal note to sarina 21 may 2024 send the internal note to sarina 22 may 2024 send the internal note to sarina 23 may 2024 send the internal note to sarina 24 may 2024 send the internal note to sarina 31 may 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 25 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina | Solved | Taha | 27 april 2024 send the internal note to sarina 29 april 2024 send the internal note to sarina 30 april 2024 send the internal note to sarina 2 may 2024 send the internal note to sarina 3 may 2024 send the internal note to sarina 6 may 2024 send the internal note to sarina 7 may 2024 send the internal note to sarina 8 may 2024 send the internal note to sarina 9 may 2024 send the internal note to sarina 10 may 2024 send the internal note to sarina 13 may 2024 send the internal note to sarina 14 may 2024 send the internal note to sarina 15 may 2024 send the internal note to sarina 16 may 2024 send the internal note to sarina 17 may 2024 send the internal note to sarina 18 may 2024 send the internal note to sarina 21 may 2024 send the internal note to sarina 22 may 2024 send the internal note to sarina 23 may 2024 send the internal note to sarina 24 may 2024 send the internal note to sarina 31 may 2024 send the internal note to sarina 21 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 25 june 2024 send the internal note to sarina 29 june 2024 send the internal note to sarina 3 july 2024 send the internal note to sarina | 27 april 2024 waiting for sarina to reply 29 april 2024 waiting for sarina to reply 30 april 2024 waiting for sarina to reply 2 may 2024 waiting for sarina to reply 3 may 2024 waiting for sarina to reply 6 may 2024 waiting for sarina to reply 7 may 2024 waiting for sarina to reply 8 may 2024 waiting for sarina to reply 9 may 2024 waiting for sarina to reply 10 may 2024 waiting for sarina to reply 13 may 2024 waiting for sarina to reply 14 may 2024 waiting for sarina to reply 15 may 2024 waiting for sarina to reply 16 may 2024 waiting for sarina to reply 17 may 2024 waiting for sarina to reply 18 may 2024 waiting for sarina to reply 21 may 2024 waiting for sarina to reply 22 may 2024 waiting for sarina to reply 23 may 2024 waiting for sarina to reply 24 may 2024 waiting for sarina to reply 31 may 2024 waiting for sarina to reply 21 june 2024 waiting for sarina to reply 24 june 2024 waiting for sarina to reply 25 june 2024 waiting for sarina to reply 29 june 2024 waiting for sarina to reply 3 july 2024 waiting for sarina to reply | ||
| Puma | 4393 | Masood Textile Mills | Muhammad zubair | 22-Apr-24 | Workers benefits | salary issues | 22-april 2024 send the internal note to sarina 25-april 2024 send the internal note to sarina 29-april 2024 send the internal note to sarina 3 may 2024 send the internal note to sarina 6 may 2024 send the internal note to sarina 8 may 2024 send the internal note to sarina 9 may 2024 send the internal note to sarina 10 may 2024 send the internal note to sarina 13 may 2024 send the internal note to sarina 14 may 2024 send the internal note to sarina 17 may 2024 send the internal note to sarina 20 may 2024 send the internal note to sarina 21 may 2024 send the internal note to sarina 25 may 2024 send the internal note to sarina 3 june 2024 send the internal note to sarina 12 june 2024 send the internal note to sarina 22 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina | Solved | Taha | 22-april 2024 send the internal note to sarina 25-april 2024 send the internal note to sarina 29-april 2024 send the internal note to sarina 3 may 2024 send the internal note to sarina 6 may 2024 send the internal note to sarina 8 may 2024 send the internal note to sarina 9 may 2024 send the internal note to sarina 10 may 2024 send the internal note to sarina 13 may 2024 send the internal note to sarina 14 may 2024 send the internal note to sarina 17 may 2024 send the internal note to sarina 20 may 2024 send the internal note to sarina 21 may 2024 send the internal note to sarina 25 may 2024 send the internal note to sarina 3 june 2024 send the internal note to sarina 12 june 2024 send the internal note to sarina 22 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina | 22-april 2024 waiting for sarina to reply 25-april 2024 waiting for sarina to reply 29-april 2024 waiting for sarina to reply 3 may 2024 waiting for sarina to reply 6 may 2024 waiting for sarina to reply 8 may 2024 waiting for sarina to reply 9 may 2024 waiting for sarina to reply 10 may 2024 waiting for sarina to reply 13 may 2024 waiting for sarina to reply 14 may 2024 waiting for sarina to reply 17 may 2024 waiting for sarina to reply 20 may 2024 waiting for sarina to reply 21 may 2024 waiting for sarina to reply 25 may 2024 waiting for sarina to reply 3 june 2024 waiting for sarina to reply 12 june 2024 waiting for sarina to reply 22 june 2024 waiting for sarina to reply 24 june 2024 waiting for sarina to reply 5 july 2024 waiting for sarina to reply | ||
| Puma | 4392 | Masood Textile Mills | ali haider | 26-Mar-24 | Workers benefits | late salary issues | 2-april-2024 send the internal note to sarina 17-april-2024 send the internal note to sarina 23-april-2024 send the internal note to sarina 27-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 2 may-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 7 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina 10 may-2024 send the internal note to sarina 13 may-2024 send the internal note to sarina 14 may-2024 send the internal note to sarina 15 may-2024 send the internal note to sarina 16 may-2024 send the internal note to sarina 17 may-2024 send the internal note to sarina 18 may-2024 send the internal note to sarina 21 may-2024 send the internal note to sarina 22 may-2024 send the internal note to sarina 23 may-2024 send the internal note to sarina 24 may-2024 send the internal note to sarina 31 may-2024 send the internal note to sarina 21 june-2024 send the internal note to sarina 24 june-2024 send the internal note to sarina 29 june-2024 send the internal note to sarina 3 july-2024 send the internal note to sarina | Solved | Taha | 2-april-2024 send the internal note to sarina 17-april-2024 send the internal note to sarina 23-april-2024 send the internal note to sarina 27-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 2 may-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 7 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 10 may-2024 send the internal note to sarina 13 may-2024 send the internal note to sarina 14 may-2024 send the internal note to sarina 15 may-2024 send the internal note to sarina 16 may-2024 send the internal note to sarina 17 may-2024 send the internal note to sarina 18 may-2024 send the internal note to sarina 21 may-2024 send the internal note to sarina 22 may-2024 send the internal note to sarina 23 may-2024 send the internal note to sarina 24 may-2024 send the internal note to sarina 31 may-2024 send the internal note to sarina 21 june-2024 send the internal note to sarina 24 june-2024 send the internal note to sarina 29 june-2024 send the internal note to sarina 3 july-2024 send the internal note to sarina | 2-april-2024 waiting for sarina to reply 17-april-2024 waiting for sarina to reply 23-april-2024 waiting for sarina to reply 27-april-2024 waiting for sarina to reply 29-april-2024 waiting for sarina to reply 30-april-2024 waiting for sarina to reply 2 may-2024 waiting for sarina to reply 3 may-2024 waiting for sarina to reply 6 may-2024 waiting for sarina to reply 7 may-2024 waiting for sarina to reply 8 may-2024 waiting for sarina to reply 10 may-2024 waiting for sarina to reply 13 may-2024 waiting for sarina to reply 14 may-2024 waiting for sarina to reply 15 may-2024 waiting for sarina to reply 16 may-2024 waiting for sarina to reply 17 may-2024 waiting for sarina to reply 18 may-2024 send the internal note to sarina 21 may-2024 waiting for sarina to reply 22 may-2024 waiting for sarina to reply 23 may-2024 waiting for sarina to reply 24 may-2024 waiting for sarina to reply 31 may-2024 waiting for sarina to reply 21 june-2024 waiting for sarina to reply 24 june-2024 waiting for sarina to reply 29 june-2024 waiting for sarina to reply 3 july-2024 waiting for sarina to reply | ||
| Target | 4416 | Interloop Denim | Basit Ali | 26-Mar-24 | Exploitation | supervisor behavior not good | 22-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 27-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 2 may-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 7 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina 10 may-2024 send the internal note to sarina | Solved | Taha | 22-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 27-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 2 may-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 7 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina 10 may-2024 send the internal note to sarina | 22-april-2024 waiting for sarina to reply 25-april-2024 waiting for sarina to reply 27-april-2024 waiting for sarina to reply 30-april-2024 waiting for sarina to reply 2 may-2024 waiting for sarina to reply 3 may-2024 waiting for sarina to reply 6 may-2024 waiting for sarina to reply 7 may-2024 waiting for sarina to reply 8 may-2024 waiting for sarina to reply 9 may-2024 waiting for sarina to reply 10 may-2024 waiting for sarina to reply | ||
| Out Of Scope | 4054 | Out of Scope | anonymous | 25-Mar-24 | Out of Scope | out of scope | 25-march-2024 send the internal note to sarina | Solved | Taha | 25-march-2024 send the internal note to sarina | 25-march-2024 waiting for sarina to reply | ||
| Puma | 4179 | Beacon Impex Pvt Ltd | Muhammad iqbal | 15-Mar-24 | Workers benefits | salary issues | 22-feb-2024 send the internal note to sarina 16-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 3 may 2024 send the internal note to sarina 6 may 2024 send the internal note to sarina 8 may 2024 send the internal note to sarina 9 may 2024 send the internal note to sarina 10 may 2024 send the internal note to sarina 13 may 2024 send the internal note to sarina 14 may 2024 send the internal note to sarina 17 may 2024 send the internal note to sarina 20 may 2024 send the internal note to sarina 21 may 2024 send the internal note to sarina 25 may 2024 send the internal note to sarina | Solved | Taha | 22-feb-2024 send the internal note to sarina 16-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 3 may 2024 send the internal note to sarina 6 may 2024 send the internal note to sarina 8 may 2024 send the internal note to sarina 9 may 2024 send the internal note to sarina 10 may 2024 send the internal note to sarina 13 may 2024 send the internal note to sarina 14 may 2024 send the internal note to sarina 17 may 2024 send the internal note to sarina 20 may 2024 send the internal note to sarina 21 may 2024 send the internal note to sarina 25 may 2024 send the internal note to sarina | 22-feb-2024 waiting for sarina to reply 16-april-2024 waiting for sarina to reply 25-april-2024 waiting for sarina to reply 29-april-2024 waiting for sarina to reply 3 may 2024 waiting for sarina to reply 6 may 2024 waiting for sarina to reply 8 may 2024 waiting for sarina to reply 9 may 2024 waiting for sarina to reply 10 may 2024 waiting for sarina to reply 13 may 2024 waiting for sarina to reply 14 may 2024 waiting for sarina to reply 17 may 2024 waiting for sarina to reply 20 may 2024 waiting for sarina to reply 21 may 2024 waiting for sarina to reply 25 may 2024 waiting for sarina to reply | ||
| Target | 4017 | Interloop Limited HD3 | Worker (Shafiq) | 27-Feb-24 | Workers benefits | The worker named Shafiq having ID No. 231222 works in Knitting department for past 5.5 years from Interloop HD3 sent voice note and discuss the following concern: The worker said that factory give them annual bonus in month of June and he wants that if they given bonus in April instead of June so that they can buy wheat because wheat rate increased with the passage of time and then they face difficulty to purchase wheat because of high rates. | Tried many times to contact worker for more details but worker was unreachable. Case is closed. | Solved | Alisha | N/A | |||
| Puma | 4187 | Masood Textile Mills | anonymous | 15-Dec-23 | Workers benefits | salary issues | 22-march-2024 send the internal note to sarina | Solved | Taha | 22-march-2024 send the internal note to sarina | 22-march-2024 waiting for sarina to reply | ||
| Target | 3952 | Artistic Milliners Pvt Ltd Unit # AMG | Worker (Shazia Parveen) | 23-Feb-24 | Workers benefits | In messages worker Shazia Parveen told that she is working in AM 2 and for her daughter wedding she needs financial help. She talked to factory management but according to worker they did not listen to her so she wants help. | Tried to contact worker many times but she is unreachable. Case is closed | Solved | Alisha | N/A | |||
| Target | 4264 | Interloop Limited HD2&4 | Kiran | 19-Dec-23 | Unfair Termination/Employment Practices | Unfair termination | 22-march-2024 send the internal note to sarina 16-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina 10 may-2024 send the internal note to sarina 13 may-2024 send the internal note to sarina 14 may-2024 send the internal note to sarina | Solved | Taha | 22-march-2024 send the internal note to sarina 16-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina 10 may-2024 send the internal note to sarina 13 may-2024 send the internal note to sarina 14 may-2024 send the internal note to sarina | 22-march-2024 waiting for sarina to reply 16-april-2024 waiting for sarina to reply 25-april-2024 waiting for sarina to reply 29-april-2024 waiting for sarina to reply 30-april-2024 waiting for sarina to reply 3 may-2024 waiting for sarina to reply 6 may-2024 waiting for sarina to reply 8 may-2024 waiting for sarina to reply 9 may-2024 waiting for sarina to reply 10 may-2024 waiting for sarina to reply 13 may-2024 waiting for sarina to reply 14 may-2024 waiting for sarina to reply | ||
| Target | 4274 | Interloop Limited HD5 | sajid iqbal | 19-Mar-24 | Workers benefits | salary issues and department change | 21-march-2024 send the internal note to sarina 16-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina 10 may-2024 send the internal note to sarina 13 may-2024 send the internal note to sarina 14 may-2024 send the internal note to sarina 17 may-2024 send the internal note to sarina 20 may-2024 send the internal note to sarina 21 may-2024 send the internal note to sarina 25 may-2024 send the internal note to sarina | Solved | Taha | 21-march-2024 send the internal note to sarina 16-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina 10 may-2024 send the internal note to sarina 13 may-2024 send the internal note to sarina 14 may-2024 send the internal note to sarina 17 may-2024 send the internal note to sarina 20 may-2024 send the internal note to sarina 21 may-2024 send the internal note to sarina 25 may-2024 send the internal note to sarina | 21-march-2024 waiting for sarina to reply 16-april-2024 waiting for sarina to reply 25-april-2024 waiting for sarina to reply 29-april-2024 waiting for sarina to reply 30-april-2024 waiting for sarina to reply 3 may-2024 waiting for sarina to reply 6 may-2024 waiting for sarina to reply 8 may-2024 waiting for sarina to reply 9 may-2024 waiting for sarina to reply 10 may-2024 waiting for sarina to reply 13 may-2024 waiting for sarina to reply 14 may-2024 waiting for sarina to reply 17 may-2024 waiting for sarina to reply 20 may-2024 waiting for sarina to reply 21 may-2024 waiting for sarina to reply 25 may-2024 waiting for sarina to reply | ||
| Target | 4312 | Interloop Limited HD5 | Najma Parveen | 20-Mar-24 | Workers benefits | department change | 21-march-2024 send the internal note to sarina 8-april-2024 send the internal note to sarina 17-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 27-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 2 may-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 7 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina 10 may-2024 send the internal note to sarina 13 may-2024 send the internal note to sarina 14 may-2024 send the internal note to sarina 15 may-2024 send the internal note to sarina 17 may-2024 send the internal note to sarina 21 may-2024 send the internal note to sarina 27 may-2024 send the internal note to sarina 31 may-2024 send the internal note to sarina 11 june-2024 send the internal note to sarina 21 june-2024 send the internal note to sarina 24 june-2024 send the internal note to sarina 27 june-2024 send the internal note to sarina 29 june-2024 send the internal note to sarina 3 july-2024 send the internal note to sarina 5 july-2024 send the internal note to sarina | Solved | Taha | 21-march-2024 send the internal note to sarina 8-april-2024 send the internal note to sarina 17-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 27-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 2 may-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 7 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina 10 may-2024 send the internal note to sarina 13 may-2024 send the internal note to sarina 14 may-2024 send the internal note to sarina 15 may-2024 send the internal note to sarina 17 may-2024 send the internal note to sarina 21 may-2024 send the internal note to sarina 27 may-2024 send the internal note to sarina 31 may-2024 send the internal note to sarina 11 june-2024 send the internal note to sarina 21 june-2024 send the internal note to sarina 24 june-2024 send the internal note to sarina 27 june-2024 send the internal note to sarina 29 june-2024 send the internal note to sarina 3 july-2024 send the internal note to sarina 5 july-2024 send the internal note to sarina | 21-march-2024 waiting for sarina to reply 8-april-2024 waiting for sarina to reply 17-april-2024 waiting for sarina to reply 25-april-2024 waiting for sarina to reply 27-april-2024 waiting for sarina to reply 29-april-2024 waiting for sarina to reply 30-april-2024 waiting for sarina to reply 2 may-2024 waiting for sarina to reply 3 may-2024 waiting for sarina to reply 6 may-2024 waiting for sarina to reply 7 may-2024 waiting for sarina to reply 8 may-2024 send the internal note to sarina 9 may-2024 waiting for sarina to reply 10 may-2024 waiting for sarina to reply 13 may-2024 waiting for sarina to reply 14 may-2024 waiting for sarina to reply 17 may-2024 waiting for sarina to reply 21 may-2024 waiting for sarina to reply 27 may-2024 waiting for sarina to reply 31 may-2024 waiting for sarina to reply 11 june-2024 waiting for sarina to reply 21 june-2024 waiting for sarina to reply 24 june-2024 waiting for sarina to reply 27 june-2024 waiting for sarina to reply 29 june-2024 waiting for sarina to reply 3 july-2024 waiting for sarina to reply 5 july-2024 waiting for sarina to reply | ||
| Out Of Scope | 4317 | Out of Scope | anonymous | 19-Mar-24 | Out of Scope | out of scope | 19 march 2024 send the internal note to sarina | Solved | Taha | 19 march 2024 send the internal note to sarina | 19 march 2024 waiting for sarina to reply | ||
| Out Of Scope | 4309 | Out of Scope | anonymous | 20-Mar-24 | Out of Scope | out of scope | 20-march-2024 send the internal note to sarina | Solved | Taha | 20-march-2024 send the internal note to sarina | 20-march-2024 waiting for sarina to reply | ||
| Puma | 4294 | Masood Textile Mills | Adnan | 20-Mar-24 | Workers benefits | salary issues | 20-march-2024 send the internal note to sarina 26-march-2024 send the internal note to sarina 3-April-2024 send the internal note to sarina 17-April-2024 send the internal note to sarina 23-April-2024 send the internal note to sarina 27-April-2024 send the internal note to sarina 29-April-2024 send the internal note to sarina 30-April-2024 send the internal note to sarina 2 may-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 7 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina 10 may-2024 send the internal note to sarina 13 may-2024 send the internal note to sarina 14 may-2024 send the internal note to sarina 17 may-2024 send the internal note to sarina 20 may-2024 send the internal note to sarina 21 may-2024 send the internal note to sarina 25 may-2024 send the internal note to sarina 12 june -2024 send the internal note to sarina | Solved | Taha | 20-march-2024 send the internal note to sarina 26-march-2024 send the internal note to sarina 3-April-2024 send the internal note to sarina 17-April-2024 send the internal note to sarina 23-April-2024 send the internal note to sarina 27-April-2024 send the internal note to sarina 29-April-2024 send the internal note to sarina 30-April-2024 send the internal note to sarina 2 may-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 7 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina 10 may-2024 send the internal note to sarina 13 may-2024 send the internal note to sarina 14 may-2024 send the internal note to sarina 17 may-2024 send the internal note to sarina 20 may-2024 send the internal note to sarina 21 may-2024 send the internal note to sarina 25 may-2024 send the internal note to sarina 12 june -2024 send the internal note to sarina | 20-march-2024 waiting for sarina to reply 26-march-2024 waiting for sarina to reply 3-April-2024 waiting for sarina to reply 17-April-2024 waiting for sarina to reply 23-April-2024 waiting for sarina to reply 27-April-2024 waiting for sarina to reply 29-April-2024 waiting for sarina to reply 30-April-2024 waiting for sarina to reply 2 may-2024 waiting for sarina to reply 3 may-2024 waiting for sarina to reply 6 may-2024 waiting for sarina to reply 7 may-2024 waiting for sarina to reply 8 may-2024 waiting for sarina to reply 9 may-2024 waiting for sarina to reply 10 may-2024 waiting for sarina to reply 13 may-2024 waiting for sarina to reply 14 may-2024 waiting for sarina to reply 17 may-2024 waiting for sarina to reply 20 may-2024 waiting for sarina to reply 21 may-2024 waiting for sarina to reply 25 may-2024 waiting for sarina to reply 12 june -2024 waiting for sarina to reply | ||
| Out Of Scope | 4286 | Out of Scope | anonymous | 20-Mar-24 | Out of Scope | out of scope | 20-march-2024 send the internal note to sarina | Solved | Taha | 20-march-2024 send the internal note to sarina | 20-march-2024 waiting for sarina to reply | ||
| Out Of Scope | 4271 | Out of Scope | anonymous | 19-Mar-25 | Out of Scope | out of scope | 19 march 2024 send the internal note to sarina | Solved | Taha | 19 march 2024 send the internal note to sarina | 19 march 2024 waiting for sarina to reply | ||
| Out Of Scope | 4273 | Out of Scope | anonymous | 19-Mar-24 | Out of Scope | test call | 19 march 2024 send the internal note to sarina | Solved | Taha | 19 march 2024 send the internal note to sarina | 19 march 2024 waiting for sarina to reply | ||
| Out Of Scope | 4075 | Out of Scope | Anonymous worker | 09-Mar-24 | Out of Scope | The worker told in voice note that he visit factory dispensary but there is no staff available in dispensary also doctor come very late. He said that please put some attention in this matter. | Solved | Alisha | Worker was unreachable so we closed the case. | N/A | |||
| Out Of Scope | 4202 | Out of Scope | anonymous | 16-Mar-24 | Out of Scope | test call | 16-Mar-2024 send the internal note to sarina | Solved | Taha | 16-Mar-2024 send the internal note to sarina | 16-Mar-2024 waiting for sarina to reply | ||
| Puma | 4189 | Beacon Impex Pvt Ltd | Anonymous worker | 01-Apr-24 | Wages | wages issues | 1-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina 10 may-2024 send the internal note to sarina 13 may-2024 send the internal note to sarina 14 may-2024 send the internal note to sarina 17 may-2024 send the internal note to sarina 20 may-2024 send the internal note to sarina 21 may-2024 send the internal note to sarina 25 may-2024 send the internal note to sarina 12 june-2024 send the internal note to sarina 22 june-2024 send the internal note to sarina 24 june-2024 send the internal note to sarina 4 july-2024 send the internal note to sarina | Solved | Taha | 1-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina 10 may-2024 send the internal note to sarina 13 may-2024 send the internal note to sarina 14 may-2024 send the internal note to sarina 17 may-2024 send the internal note to sarina 20 may-2024 send the internal note to sarina 21 may-2024 send the internal note to sarina 25 may-2024 send the internal note to sarina 12 june-2024 send the internal note to sarina 22 june-2024 send the internal note to sarina 24 june-2024 send the internal note to sarina 4 july-2024 send the internal note to sarina | 1-april-2024 waiting for sarina to reply 29-april-2024 waiting for sarina to reply 30-april-2024 waiting for sarina to reply 3 may-2024 waiting for sarina to reply 8 may-2024 waiting for sarina to reply 9 may-2024 waiting for sarina to reply 10 may-2024 waiting for sarina to reply 13 may-2024 waiting for sarina to reply 14 may-2024 waiting for sarina to reply 17 may-2024 waiting for sarina to reply 20 may-2024 waiting for sarina to reply 21 may-2024 waiting for sarina to reply 25 may-2024 waiting for sarina to reply 12 june-2024 waiting for sarina to reply 22 june-2024 waiting for sarina to reply 24 june-2024 waiting for sarina to reply 4 july-2024 waiting for sarina to reply | ||
| Puma | 4190 | Beacon Impex Pvt Ltd | Muhammad Azeem | 16-Mar-24 | Workers benefits | gratuity issues | 3-april-2024 send the internal note to sarina 17-april-2024 send the internal note to sarina 23-april-2024 send the internal note to sarina 26-april-2024 send the internal note to sarina 27-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 2 may-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina 10 may-2024 send the internal note to sarina 13 may-2024 send the internal note to sarina 17 may-2024 send the internal note to sarina 20 may-2024 send the internal note to sarina 21 may-2024 send the internal note to sarina 25 may-2024 send the internal note to sarina 3 june-2024 send the internal note to sarina 12 june-2024 send the internal note to sarina 22 june-2024 send the internal note to sarina | Solved | Taha | 3-april-2024 send the internal note to sarina 17-april-2024 send the internal note to sarina 23-april-2024 send the internal note to sarina 26-april-2024 send the internal note to sarina 27-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 2 may-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina 10 may-2024 send the internal note to sarina 13 may-2024 send the internal note to sarina 17 may-2024 send the internal note to sarina 20 may-2024 send the internal note to sarina 21 may-2024 send the internal note to sarina 25 may-2024 send the internal note to sarina 3 june-2024 send the internal note to sarina 12 june-2024 send the internal note to sarina 22 june-2024 send the internal note to sarina | 3-april-2024 waiting for sarina to reply 17-april-2024 waiting for sarina to reply 23-april-2024 waiting for sarina to reply 26-april-2024 waiting for sarina to reply 27-april-2024 waiting for sarina to reply 30-april-2024 waiting for sarina to reply 2 may-2024 waiting for sarina to reply 3 may-2024 waiting for sarina to reply 6 may-2024 waiting for sarina to reply 8 may-2024 waiting for sarina to reply 9 may-2024 waiting for sarina to reply 10 may-2024 waiting for sarina to reply 13 may-2024 waiting for sarina to reply 17 may-2024 waiting for sarina to reply 20 may-2024 waiting for sarina to reply 21 may-2024 waiting for sarina to reply 25 may-2024 waiting for sarina to reply 3 june-2024 waiting for sarina to reply 12 june-2024 waiting for sarina to reply 22 june-2024 waiting for sarina to reply | ||
| Puma | 4199 | Beacon Impex Pvt Ltd | Muhammad Rizwan | 16-Mar-24 | Workers benefits | payment issue | 22-march-2024 send the internal note to sarina 25-march-2024 send the internal note to sarina 6-april-2024 send the internal note to sarina 16-april-2024 send the internal note to sarina 17-april-2024 send the internal note to sarina | Solved | Taha | 22-march-2024 send the internal note to sarina 25-march-2024 send the internal note to sarina 6-april-2024 send the internal note to sarina 16-april-2024 send the internal note to sarina 17-april-2024 send the internal note to sarina | 22-march-2024 waiting for sarina to reply 25-march-2024 waiting for sarina to reply 6-april-2024 waiting for sarina to reply 16-april-2024 waiting for sarina to reply 17-april-2024 waiting for sarina to reply | ||
| Primark | 4188 | Al Rahim Textile Industries (18523) | Kashif Ali Qadar | 15-Mar-24 | Workers benefits | salary issues | 16-feb-2024 send the internal note to sarina 15-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina | Solved | Taha | 6-feb-2024 send the internal note to sarina 15-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina | 6-feb-2024 waiting for sarina to reply 15-april-2024 waiting for sarina to reply 25-april-2024 waiting for sarina to reply 29-april-2024 waiting for sarina to reply 30-april-2024 waiting for sarina to reply | ||
| Primark | 4147 | Al Rahim Textile Industries (18523) | Anonymous worker | 14-Mar-24 | Working hours/OT | The worker have overtime issues . Tried to contact with the worker but the worker did not respond . | 15-march-2024 send the internal note to sarina 20-march-2024 send the internal note to sarina | Solved | Taha | 15-march-2024 send the internal note to sarina 20-march-2024 send the internal note to sarina | N/A | ||
| Primark | 3726 | Liberty Mills Limited Unit Lht Ii (25695) | Worker (Shaista) | 29-Jan-24 | Unfair Termination/Employment Practices | The worker reported the issue that she terminated from factory on 29 Jan without any reason and she wrote resignation by herself that she is resigning due to harsh behavior of management and security matters then factory clear all her dues with one month notice period salary and sent her back home. She was not given any warning letter or charge sheet during her job period and she She wants to know that why she was not given any chance to clear her point of view and terminated. | Helpline tried to contact worker to inform her that since she voluntarily resigned, she wasn't pressurized to resign and factory also cleared her dues so helpline cannot do anything in this matter, if initially she was going to be terminated / forced to resign that we can help. | Solved | Alisha | Worker remain unreachable. Case is closed. | N/A | ||
| Target | 3598 | YTM-7 | Worker (Naeem) | 17-Jan-24 | Wages | The worker told that he is working in factory on contract basis but their contractor Mr. Shakeel left the company in 2022 and now they are working under Admin. He told that Admin staff Mr. Azeez, Mr. Kashif, Mr. Salman pay them salaries by cash. He said that those sweepers who works in Admin office they received salaries timely but other sweepers who working in factory area they are not given salaries timely. He reported that they received salaries very late every month and workers have to pay rents of their homes so he requested that workers should be given salaries in 1st week of month so that they meet their expenses. | The grievant had finally agreed to disclose identity. ccording to the worker, Mr. Asad asked him to sign on a resignation letter, which he did. However, the worker is unsure why Mr. Asad asked him to do so. The worker also claims that as of mid-May, he had not received the gratuity that he is entitled to, considering he worked for approximately one year in YTM-7. Asked the factory to share employment history and final settlements. Factory response: We checked our database regarding this complainant. He has only been associated with us on a temporary basis during janitorial staff shortages, hired by a 3rd party janitorial service on daily wages for one or two days at a time to fulfill daily housekeeping requirements. He has never been associated with YTML long term, not even for one week regularly. Therefore, his claim for one year's service gratuity is not valid. We then asked the factory to share the worker's agreement letter for our reference. Factory did not respond. The grievant did no have any evidence that he worked in the factory for almost 1.5 years. The grievant claims that he was going everyday. Since he did not have evidence and factory did not share his contract, we suggested the worker to be cautious and to sign contracts in future jobs, and to request for a copy. He is satisfied with the details provided and had no further queries. Our final response to factory, ince 2902 similar case: Both grievants mentioned working for a longer period, however, factory records showed otherwise. | Solved | Alisha | We strongly recommend that YTM monitors how third-party service providers are hiring workers, including the signing of contracts and ensuring that their rights are upheld. | N/A | ||
| Primark | 3926 | Al Rahim Textile Industries (18523) | Worker (Waheed Asif) | 21-Feb-24 | Wages | Worker's January salary not payed by factoruy. | Solved | Alisha | Worker was unreachable, so case is closed. | N/A | |||
| Target | 3827 | Interloop Denim | Worker (Sumaira) | 12-Feb-24 | Health & Hygiene | Worker wants to transfer in another department due to Asthma problem. | Solved | Alisha | |||||
| Primark | 3901 | Artistic Denim Mills Limited (25130) | Worker (Iqbal Ahmed) | 19-Feb-24 | Wages | The worker named Iqbal Ahmad having ID No. 71512 worked as a Final Checker in Artistic Denim Mills, called Hamary Awaz Helpline to discuss unpaid gratuity: The worker started working at ADM in June 2020 and was allegedly terminated in May 2023. He did not receive a termination letter. According to the worker, he received his salary including overtime, which was approximately 31,000 PKR on his last working day, 3 May 2023. However, he has not yet received gratuity. | The factory had initially shared the worker's resignation and final settlement letter, which the worker had denied writing/signing. | Solved | Alisha | Upon multiple follow-ups, the grievant finally did receive pending gratuity and factory shared evidence. The grievant is satisfied and the case is closed. | N/A | ||
| Target | 3309 | YTM-7 | Worker (Ali Nawaz) | 21-Dec-23 | Working hours/OT | Worker reported the issue factory not paying them OT wages. | Solved | Alisha | I have contacted worker and he told that he found job on another place. case is closed. | N/A | |||
| Target | 3565 | Interloop Limited HD5 | Anonymous worker | 13-Jan-24 | Workers benefits | Worker told that supervisors do fvrtism and did not gave them promotion. | Solved | Alisha | Grievant has been unreachable, issue could not be escalated without name of seniors. Case is closed. | N/A | |||
| Primark | 3432 | Al Rahim Textile Industries (18523) | Worker (M. Ali) | 03-Jan-24 | Wages | The worker told that factory placed notification on notice board that workers will be given their arrears with January salary but factory did not gave the arrears to the workers. He said that from December 2023 they are receiving 32000 salary but the arrear of 5 months (July to Nov) pending from salary. I asked worker did they spoke to anyone he said that they did not talk to anyone about this issue as if they will speak to anyone then their cards will be stopped. He also told that workers are given salaries late, after 15 of every month. Now worker wants that workers should be given their arrears and also salaries on time. | Solved | Alisha | According to Al Rahim response under 1969, all outstanding arrears from new minimum wage disbursement from July to October 2023 were planned to disburse by 15-feb-2024 together with salary of jan-2024. The Helpline tried to reach out to the grievant to verify, but the grievant remained unreachable. | N/A | |||
| Primark | 3836 | Al Rahim Textile Industries (18523) | Worker (M. Babar) | 13-Feb-24 | Wages | The worker told that factory management give salaries to workers very late and also they are not given their arrears yet. He said that half workers of their department received their salaries but half workers are not given their salaries yet. The worker wants that they should be given salaries on time (1st week of every month) so that workers run their households, meet their expenses. | Solved | Alisha | Grievant called on February 13. Under 1969, Al Rahim responded that arrears from July - Oct would be paid by february 15 together with january 2024 salary. The grievant has remained unreachable and we could not verify. Case is closed. | N/A | |||
| Primark | 3891 | Artistic Denim Mills Limited (25130) | Worker (M. Farooq) | 18-Feb-24 | Wages | Worker told that factory did not pay him gratuity. | Solved | Alisha | |||||
| Target | 3925 | Interloop Limited HD2&4 | Worker (Shoaib) | 21-Feb-24 | Harassment/Physical Assault | The worker named Shoaib Ali having ID No. 254727 works in MD department for past 2.5 years from Interloop HD4, called Hamary Awaz Helpline to discuss the following issue: On September 23rd, 23, the worker received a warning letter through Executive, Mr. Awais. According to the worker, an operator in his department made a mistake by filling the wrong product in an order. Mr. Awais then explained to the worker that he had to be issued the warning letter to protect the operator's job, as the operator already had two warning letters. The worker then submitted a written application to HR, stating that the warning letter was unfair and requested the letter to be cancelled. Mr. Awais then approached the worker and asked him to withdraw the application from HR, promising to cancel the warning letter in return. He also threatened the worker, mentioning that as a helper, nobody would listen to him if he didn't comply. Due to the threat, the worker withdrew the report from HR. The worker claims that Mr. Awais did not cancel the letter as promised. The worker visited MR Ms. Rahat Naseem regarding the issue, submitted a letter on 21 February (attached) and was told by Ms. Rahat Naseem to speak to HR, Ms. Memoona. The worker then explained Ms. Memoona and explained the whole situation and once again requested the letter to be cancelled. Ms. Memoona told the worker that the letter could not be cancelled, and no further actions have been taken. | 15 March,24: Case escalated to factory management. 27 March,24: Factory management responded that: Following the complaint, Please find the feedback Below: Complainant is from MD section ( MD: Metal Detection ). Regarding MD related Job responsibilities; guidelines clearly emphasize that MD operator will open only one carton at a time and process it first, while complainant has opened cartons more than one at a time. During investigation complainant himself admitted his negligence and assured to not repeat the same mistake again. Later on Complainant escalated the matter to HR that he had issued warning unfairly to which HR probed the facts to address the complainant concerns fairly. Upon seeing and realizing his own fault he again submitted his Satisfaction note. Through inquiry it has been proven that he has been guilty, at all levels he has given the same confession after launching the complaint, attached. Complainant has used all available channels as mentioned in complaint and that is itself evidence that he has not faced any retaliation to escalate the matter to next level from his senior. As per Repute check Mr. Awais has not been found guilty for any such misconduct with any other employee. 04 July,24: Again escalated case under #5253 as retaliation to factory management. A worker, Shoaib Ali, ID No. 254727 from MD department, who had previously reported an issue (#3925) recently reported retaliation. According to the grievant, production DM, Mr. Imran, had approached him (date unknown) and had asked the worker to withdraw his grievance. 10 Juy,24: Factory management responded: Reference to subject and below communication thread, please find feedback point by point. All supporting details have been updated on 27-Mar-2024. Further to Miss. Hina query received in last week regarding grievant point of view about SOP and Training material ( Both attached) matter has been probed again. It has been verified that there is one single instruction prevailed in Metal detection section that operator opens one carton at a time and process for metal detection. This step is followed religiously to avoid mixing or wrong filling which can result in nonconformance at the time of order shipment. There is no confusion or difference of opinion in MD section; as grievant is stating or having understanding. Due to violation of the same clause grievant has been issued warning through fair proceedings concluded in Sep-2023. At Interloop we aim to ensure transparency in complaint handling process and safety of grievant during investigation of his filled complaint. As safety measure to avoid wrong material shifting from MD to FGS said grievant is already transferred to Work in process section ( Oct-2023) which is completely separate from MD ( the previous section of grievant ) and Mr. Imran is his Ex- Section In charge who can’t influence on WIP section now. On thorough investigation regarding retaliation against grievant, there is neither single supporting evidence or witness being found to conclude nor Mr. Imran has accepted the allegation. Mr. Imran is of opinion that since employee is no more under my domain why would he needs to contact him after 8 months. As per grievant he is not pretty sure about the date of said communication, however broadly shared that it was mid of May-2024. However, he could had approach the HR department or any grievance channel on the same date as the company adheres non-retaliation policy strictly. 30 Aug,24: Helpline team sent mail to factory again: I hope this email finds you well. Following Baidarie's conversation with Interloop, I am removing Ms. Maimoona from the email thread due to concerns about her methods in handling the grievance. The grievant alleged that Ms. Maimoona approached him and asked him to withdraw his report. The grievant claims she asked him why he sent the picture of the SOP to the helpline and still asked him to withdraw his complaint. The worker still requests that the warning letter be cancelled as the document provided by Interloop is different to the SOP the worker had access to at the time. To facilitate a fair resolution, we would appreciate it if you could provide information on the following points: Given the discrepancies between the SOP picture provided by the grievant and the resources provided by Interloop, we strongly recommend reassessing the warning letter issued to the grievant. We also urge Interloop HD2 to ensure that all resources accessible to management and workers are consistent and aligned, in order to prevent future misunderstandings and misalignments. Could you please share Interloop's approach to ensuring the impartiality and objectivity of its grievance handling procedures? We are interested in understanding the measures Interloop HD2 plans to take to reinforce the non-retaliation policy and communicate it to the entire workforce, including managers, compliance, HR, and others. It is essential to emphasise that discouraging or intimidating workers from reporting concerns is considered zero-tolerance. To maintain the integrity and impartiality of the grievance process, we kindly request that Interloop HD2 refrain from contacting grievants directly. Direct contact may compromise confidentiality and discourage workers from reporting their concerns. Instead, we ask that you communicate with us, and we will relay the information to the grievant. Please feel free to reach out to us or the Baidarie team if you have any questions or concerns. Thank you. 11 Sep,24: Following is the response from factory: Hope you are doing well there. Here is our feedback on the following points as desired: Your recommendation is duly noted, and management will reassess and will re inquire the matter through another independent inquiry officer. Although operating procedure was clearly communicated through training sessions and followed by all employees in their routine job, however, we will ensure to enhance the clarity in our SOP. Interloop is committed to impartiality throughout the grievance process. However process of the inquiry proceedings refers as “SOP FOR GRIEVANCE & COMPLAINT HANDLING: On receiving of any complaint, if required an investigation is initiated. For this purpose, an independent investigation officer (Directly reporting to Corporate) is nominated by the management. The investigation officer investigates the matter independently. During the inquiry, the parties are provided equal opportunity of personal hearing as well as producing any type of evidence. Further, defendant employee has full right to challenge to inquiry proceeding without any pressure and influence. Bases on inquiry report, management makes independent decision free from any type of discrimination and influence from any one. After decision, defendant has a right to appeal against the final decision to Corporate HR for reconsideration. Interloop has clear non-retaliation policy and employee’s grievances data is reflecting that employees are frequently approaching such channels as they have the liberty to approach /report at any level without fear of retaliation, no fear factor is involved. However in order to assure further we will conduct refresher for employees, management and HR on the said policy to ensure safe environment for employees. 14 Oct,24: Helpline team then again followed up with factory: Thank you for your response and for your patience. During the team's last conversation with the grievant in early September, he mentioned that he had changed departments and was satisfied with the new arrangement. However, he still wanted to know the status of his warning letter. We are still trying to reach him to gather additional updates, if any. Could you please clarify the status of the warning letter? Has a new inquiry taken place? Additionally, could you provide information on the refresher sessions for HR and managers on grievance handling and non-retaliation? When was the last session held, and has a recent session taken place? Please let us or the Baidarie team know if you have any questions. 18 Oct,24: Response from factory: Thank you for your email. Regarding the warning letter, the inquiry is almost on its completion stage. Refresher sessions on grievance handling and non-retaliation have been arranged. I will provide all the necessary details once the inquiry report is finalized. 21 Oct,24: Helpline team sent mail to factory: Thank you for the update. We have made initial contact with the grievant and are continuing our efforts. We will wait for the inquiry findings from your side and will proceed accordingly. 04 Nov,24: Response from factory: Management has reconsider the case and inquire the matter through another independent inquiry officer. After thorough investigation, Mr. Shoaib Ali found guilty and his negligence has been proved. His written statement also reflect that he was fully aware of the procedure and he didn’t comply the procedure. Therefore, warning letter issue to him is justified. Additionally, refresher sessions on grievance handling and non-retaliation have been arranged to reinforce our commitment to ensure safe environment for employees. Relevant evidences are attached for your review. 11 Dec,24: Helpline team sent mail to factory: Thank you for your patience, the documents were well received. Despite our efforts, we have been unable to reach the grievant to confirm the outcome of the final inquiry. Based on the details of the inquiry and the refresher sessions conducted on non-retaliation, no further actions can be taken and we are closing this case. | Solved | Alisha | We hope that the awareness-raising sessions have successfully emphasised the importance of creating a safe working environment, where workers feel comfortable to report their concerns without fear of retaliation. We also hope that managers and executive staff understand the disciplinary actions that will be taken in response to retaliation. Case is closed. | N/A | ||
| Primark | 3907 | Digital Apparel PVT Ltd (26463) | Worker (Nasima Parveen) | 20-Feb-24 | Unfair Termination/Employment Practices | The worker told that her seniors demanded 40 pieces of production in 1 hour from her and she was trying her best to completing her tasks but still her seniors Final Checker: Ms. Saima and Supervisor: Rani Naz teased her that she is not doing her work properly, while she was trying her best to completing the tasks. On 19 Jan she was asked to sign on some papers by Incharge Mr. Salaam which worker don't know about that what's written on those papers because worker is illiterate and she was terminated. Worker asked him what they are signing from her he told the worker that she is terminated because she is not completing her tasks. She also told that factory cleared all her dues. Now worker wants to continue job in factory. | Factory response: Grievant Naseema was warned verbally to improve work performance . Since she was giving less output as compared to other workers in the same department . IE department is involved to check the workers efficiency periodically. · After the verbal warning , we did not find any improvement and thus we issued her 1st warning letter 3rd November 2023 . (attached for reference ) · She also got warning letter due to violation of SOP of product safety on 21th November 2023 ( attached letter for your reference ) · We also found her absence without information any reason due to which our production suffered .For this reason she also got warning letter 12th December 2023 · Any worker, who is illiterate , HR representative & Floor in charge explain the letter in local language before getting signature from workers After giving several chances and even counseling , we did not find any improvement in her work and for that reason company followed due to process and issued her one month notice period for the termination of Job on 22th December 2023. | Solved | Alisha | We wanted to gather additional information, and asked the factory for the following in April 2024: However, it is important to consider that she had initially mentioned facing challenges in meeting the targets. You mentioned providing counseling to her, but could you please specify if this counseling involved guidance, training, or feedback to support her in achieving the targets? Could you kindly share her attendance records (September - December) for reference? Additionally, taking into account that she had been working at Digital Apparel for 11 years and the warnings are from 2023, we would like to understand if her performance met the required standards prior to 2023. The helpline followed up multiple times with the factory for their response, however, they did not share nor respond. | N/A | ||
| Target | 3852 | Interloop Denim | Worker (Syed Khalid) | 15-Feb-24 | Unfair Termination/Employment Practices | 15 Feb,24: Worker reported the issue that he was on probation period and he is terminated on 13 Feb because supervisor Mr. Qaisar complaint about him in HR to Mr. Zahid that worker is not complete his tasks. | 14 March,24: Case escalated to factory management. 25 March,24: Factory responded that performance was not up to standards he was unable to perform in any of the tasks. Reversing/Sorting Operation Boarding Operation Packing Operation Due to his low performance, he was not confirmed in February as per Clause-1 of Appointment letter received by Mr. Khalid at the time of appointment. It is pertinent to mention here that we have no employee in HR with the name of Mr. Zahid. | Solved | Alisha | Helpline tried many times to contact worker to inform him about factory response. But worker remain unreachable. Case is closed. | N/A | ||
| Target | 3848 | Interloop Denim | Worker (Shahzaib) | 14-Feb-24 | Unfair Termination/Employment Practices | 14 Feb,24: Worker's elder brother reported the issue that his brother was in probation period and his senior tease him a lot and ask him that he will be terminate him. On 13 Feb,24 his Executive terminated him. | 14 March,24: Case escalated to factory management. 25 March,24: Factory responded that they had warned him that it was a probation period, and h didn't pass that due to poor performance he was unable to perform the assigned task so he was rotated on below operations as well but he was unable to perform in any of the tasks. Packing Operation Advance accessory pasting Due to his low performance, he was not confirmed in February as per Clause-1 of Appointment letter received by Mr. Shahzaib at the time of appointment. All the task assigned to him involved the upper body strength and working in sitting posture ruling out the mobility issue in performing the job. | Solved | Alisha | 27 April,24: Helpline contacted worker and and informed him about factory response and worker said that ok, he further did not ask anything nor he have any query. Case is closed. | N/A | ||
| Target | 3817 | Interloop Denim | Worker (Javed Ali) | 11-Feb-24 | Unfair Termination/Employment Practices | Worker reported that due to a female of his department factory terminated him without any reason. | Solved | Alisha | |||||
| Target | 3697 | YTM-7 | Worker (M. Ramzan) | 25-Jan-24 | Harassment/Physical Assault | The worker told that he took leave without informing his supervisor and then his supervisor demanded breakfast from him but he did not gave breakfast and his senior starting teasing him and also not allow him to work in factory. | Solved | Alisha | |||||
| Target | 3689 | Artistic Milliners Pvt Ltd Unit # AMG | Worker (Ibrahim) | 24-Jan-24 | Unfair Termination/Employment Practices | The worker told that on 24 Jan, he was doing his work and his co-worker Mr. Salman started teasing him. He said the worker that to meet him outside the factory then he will beat him outside the factory then worker asked him to do whatever he wanted to do here. Worker told that then that worker beat him with rod and also with his legs, all workers of department were here. Then guards came in department and took both workers to Head (Mr. Altaf) room and in afternoon both workers told by Mr. Altaf that they are now blacklisted and took their cards and asked them to go home. Worker said that he has no fault and he wants to do job in factory. | Solved | Alisha | I have contacted worker and informed him about factory response, and he said that his problem is solved. Now he is working in AM-2 and he has no problem there. He said that management resolve his issue. Worker is satisfied now. | N/A | |||
| Target | 3676 | US Apparel & Textiles (Pvt.)Ltd. Unit# 2 & 5 | Worker (Waleed Shehbaz) | 24-Jan-24 | Unfair Termination/Employment Practices | The worker told that on 12 Jan,24 after Jummah prayer worker came in department and Deputy Manager Mr. Munawar Baloch throw some sample pieces on his face and then worker asked him to pick up these pieces as he will not pick them and worker went from there. Same day he went to HR (Mr. Sohail) and informed him that he will not come to factory on 13 Jan and also he informed his supervisor about his leave but worker got ill and he took leave for 1 week and he said that he informed his seniors (Manager: Mr. Asif Bashir, HOD: Mr. Zulfiqar) about his illness on phone call. Then worker went factory on 22 Jan,24 and HR asked worker to sign on resignation letter, worker did not want to resign but they forced them to sign. Worker said that he did not wrote the resignation letter, HR wrote it by himself and forced worker to sign. Now worker wants that he did not want to resign, he wants to continue his job so his resignation should be cancelled and he should allowed to work in factory. | Solved | Alisha | Factory responded that: Mr. Waleed Shahbaz had been showing negligence in his work, despite continuous communication from his seniors to perform his duties properly. On January 12, 2024, he moved faulty PCs with an "OK" status from the final inspection to the next process. Mr. Munawar discovered these faulty PCs from the floor and brought these pcs on Mr. Waleed's work station and ask him to correct the faults. Instead of accepting his mistake he started shouting at his supervisor and refuse to obey the instructions and leave the work station. Mr. Waleed reported the incident to Mr. Sohail in the HR department, who accompanied him to resolve the matter on the floor. However during discussion on the issue Mr. Waleed again started shouting at his seniors in presence of Mr. Sohail. He threatened them of dire consequences. After review the complete incident a charge sheet was issued to him, giving him three days to provide an explanation. He did not return the next day to participate in the inquiry proceeding and remain absent for ten consecutive days without any intimation/approval. Such absence from duty without intimation is misconduct as per law. After ten days, he returned with his father and admitted in writing that he misbehaved and also committed negligence from the duty. He apologized in response to the charge sheet. However, during a normal discussion with his father, he again started shouting. Eventually, his father requested to accept his resignation and clear his dues. Accordingly his resignation was accepted. As per his request for re-hiring is concerned, the employees act as misconduct and prove as guilty can be relieved without termination but cannot be re-hired. The helpline tried to follow up with the grievant, but he was unreachable and we could not verify from him the factory findings. The case is closed. | N/A | |||
| Primark | 3567 | Soorty Enterprises Pvt Ltd Korangi Industrial Area Unit 2 (10128) | Worker (Yasir Khan) | 14-Jan-24 | Unfair Termination/Employment Practices | Worker reported that his manager abused him and in anger he also abused him but management only fired him from job. | Solved | Alisha | |||||
| Target | 3540 | YTM-7 | Worker (Shahid) | 11-Jan-24 | Unfair Termination/Employment Practices | Worker reported the issue that factory terminated him from factory unfairly. | Solved | Alisha | |||||
| Primark | 3496 | Artistic Denim Mills Limited (25130) | Worker (Sajjad Hussain) | 08-Jan-24 | Wages | Worker reported issue that he worked in factory for 17 years but factory did not pay him gratuity. | 8 Jan,24: Worker reported the issue that he worked in factory 17 years and on 5 June,23 he resigned from factory and he was only given 5 days salary for month of June and he wants that he should be paid gratuity. 5 Feb,24: Case escalated to factory management 7 Feb,24: Factory replied that the below-mentioned employee had resigned on his own accord and received his full & final payment with all claims & dues (evidence attached). 17 March,24: Worker sent messages and told that factory cleared all his dues. His issue is resolved from factory and he says thanks for helping him. He said that we can close his case as his dues are cleared now. So case is closed. | Solved | Alisha | 8 Jan,24: Worker reported the issue that he worked in factory 17 years and on 5 June,23 he resigned from factory and he was only given 5 days salary for month of June and he wants that he should be paid gratuity. 5 Feb,24: Case escalated to factory management 7 Feb,24: Factory replied that the below-mentioned employee had resigned on his own accord and received his full & final payment with all claims & dues (evidence attached). 17 March,24: Worker sent messages and told that factory cleared all his dues. His issue is resolved from factory and he says thanks for helping him. He said that we can close his case as his dues are cleared now. So case is closed. | N/A | ||
| Target | 3488 | Interloop Limited HD2&4 | Worker (Wajid Ali) | 08-Jan-24 | Health & Hygiene | The worker told that in VSF canteen there are so many mouse, who run there in utensils and canteen contractor doesn't pay any attention in this matter. | Case escalated to factory management. | Solved | Alisha | Factory management explained: - Mouse Pads/Rat killing Glue Trap are placed at multiple places in and around mess area. - Mouse cages are also installed at different places. - Mess store is washed on weekly basis and cleaned on daily basis thoroughly. - Mess Inspection is conducted on daily basis. - Continuous monitoring by Admin and Mess contractor - 3rd party contractor is hired to eliminate mouses from VSF area. The helpline tried to follow up with the grievant, but he was unreachable and we could not gather a follow up statement nor verify improvements from his initial report. The case is closed. | N/A | ||
| Primark | 3465 | Soorty Enterprises Pvt Ltd Unit 5&6 (25386) | Worker (Junaid) | 05-Jan-24 | Workers benefits | Worker reported that he had an accident on way back to home from factory and now he wants that factory provide him social security facility and medication. | Solved | Alisha | 05 Jan,24: Worker reported the issue that he had an accident on 19 Nov,23 (Sunday) when he was going home after duty hours and his shoulder and leg bone were broken. The worker went factory after 1.5 week of accident on ambulance but Guard did not allow him to went inside factory and asked him to resign, but worker did not resigned. Now worker wants that he should be given medical facilities and also his salaries. 11 March,24: Case escalated to factory management. 18 March,24: Factory replied that concerning the below email, this is to update you that the compliant employment status is inactive and he already received his final settlement (attached copy for reference) further as he requested the medical aid, so in light of his requested application, a factory has granted the amount for the medical treatment as well (attached application and petty cash slip for reference). 25 March,24: Contacted worker and informed him about factory response and asked him about his full and final settlement and he said that yes factory cleared all his dues and also he was given medical aid of 20,000 in Nov. His issue is resolved now. He further have no query. So case is closed. | N/A | |||
| Target | 3397 | Feroze1888 Mills Limited H23 | Worker (Shehzad) | 29-Dec-23 | Wages | The worker told that Incharge/contractor Mr. Riaz Bhutto deduct overtime money from their salaries, Also he demands food from workers and said that if they did not feed them then he will stop their cards and terminate them also he will not allowed them for overtime. | Solved | Alisha | |||||
| Target | 3328 | Interloop Denim | Worker (Shehryar) | 22-Dec-23 | Harassment/Physical Assault | Worker told that his line leader teased him and also issue him warning letter so worker wants that his warning letter should be cancelled. | Case escalated to factory management and they gave explanation on his issue. But worker remain unreachable. Case is closed. | Solved | Alisha | N/A | |||
| Primark | 3285 | Soorty Enterprises Pvt Ltd Korangi Industrial Area Unit 2 (10128) | Worker (Abdul Majid) | 20-Dec-23 | Unfair Termination/Employment Practices | Worker reported that factory terminated him without any reason so he wants his job back. | Solved | Alisha | |||||
| Target | 3283 | YTM-7 | Worker (Yasmeen) | 20-Dec-23 | Unfair Termination/Employment Practices | Worker reported issue that factory blocker her old card and hire her as new employee so her services turns into zero in factory. | Factory response: Employee Yasmeen’s statuary benefits are secured based on her employment date of joining 01-10-2020. Her past employment is secure according to her DOJ 2020. She was working on a piece rate, and to meet production targets, a temporary resource was hired for her position when she was on uninformed leave. When she returned to the company, she was transferred to another cost center, which is why her card number has changed. However, her benefits are secured as per her employment. Factory shared the worker's employment contract. | Solved | Alisha | The worker has been unreachable, we could not verify or gather additional statements, the case is closed. | N/A | ||
| Target | 3264 | YTM-7 | Worker (Ameer Hamza) | 19-Dec-23 | Health & Hygiene | The worker reported that the canteen in stitching department does not provide fresh meal to the workers. He said that they cook Chappatis in morning time and then serve to the workers in afternoon and workers can't eat cold chappatis also he said that quality of curry is also not good. Worker did not talk to management about this issue and he requested that workers should be served with good quality of meal as they pay for the meal. | Case escalated to factory management. Factory responded that our concerned team has visited the canteen and did not find any such observation related to food quality. Moreover, the team did confirm that due to the weather, the Chapati was a bit colder than the normal temperature. Nonetheless, we have also asked the canteen committee to look into it. | Solved | Alisha | After factory response Helpline contacted worker to inform him about factory's reply but worker told that he is no more working in YTM 7. He left the company as he was on contract basis and contract was finished so he left the company. As worker left the company so case is closed. | N/A | ||
| Target | 3128 | Interloop Denim | Worker (Amjad) | 11-Dec-23 | Workers benefits | Worker reported that factory does not provided them transportation in all shifts. | Solved | Alisha | 11 Dec,23: Worker reported the issue that factory management changed their shift from morning to night and in that shift no transport facility is available from factory and they have to travel for 35 to 40 KM by themselves on bikes or local so he requested that their shift should be changed from night to day which is 6 AM to 2 PM because in this shift transport facility is available from factory to workers, so they can easily reach to factory. 16 Jan,24: Case escalated to factory management. 24 Jan,24: Factory responded that Night Shift Transport: Morning shift (6 am to 2pm), Afternoon Shift (2 pm to 10 pm) and Night Shift (10 pm to 6 am) we are operating 3 vehicles in each of the aforementioned shifts on similar routes i.e. from Kasur, Chunian & Habibabad to mills and back and we did not receive any such complaint from any employee traveling in these vehicles otherwise we would have addressed it accordingly. Shift Changing: It is shared that the shift of employees of the section which is supervised by Mr. Bilawal and Mr. Razzaq has already been changed in the current month i.e. Jan 2024 keeping in view requirement and workload of the department. Shifts of employees are managed keeping in view the requirements of manufacturing operations for its smooth functioning and employees are aware about it as well. Then we tried many times to contact worker for telling him factory response but he remain unreachable so we closed the case. | N/A | |||
| Target | 3040 | Interloop Limited HD2&4 | Worker (M. Usman) | 04-Dec-23 | Harassment/Physical Assault | He told that he is new in yarn dying department and has no experience of that work but senior operator of the department Mr. Asghar forced him to do work speedily and worker asked him that he is new that's why he is working slowly but he teased him to work speedily otherwise he can tell seniors that he can't do that work. He is working in night shift (10 PM to 6 AM) and he told that Mr. Asghar also not give time to offer them Fajar prayer and forced workers to do work. So worker wants that they should not be teased by seniors. Also he wants trainings for working in new department as they are not given any training related to their work. | Solved | Alisha | 4 Dec,23: Worker reported the issue that he is new in yarn dying department and has no experience of that work but senior operator of the department Mr. Asghar forced him to do work speedily and worker asked him that he is new that's why he is working slowly but he teased him to work speedily otherwise he can tell seniors that he can't do that work. He is working in night shift (10 PM to 6 AM) and he told that Mr. Asghar also not give time to offer them Fajar prayer and forced workers to do work. So worker wants that they should not be teased by seniors. Also he wants trainings for working in new department as they are not given any training related to their work. 18 Jan,24: Case escalated to factory management. 29 Jan,24: Factory responded that First we call the complainant Mr. Usman - 251158, who said that Mr. Asghar Ali - 203654 (Sr. Operator) does not allow him time to offer Fajar prayer since he pressurizes him to continue and finish working. Secondly, We call his senior Mr. Asghar Ali - 203654 to probe the matter; who said that he never stop any worker to offer Fajar prayer and allow everyone to offer prayer. However, I just ask Mr. Usman - 251158 to report the department when he join duty and get work assignment from the senior so that he can start his work and then go for offer prayer. Moreover, he never use harsh behavior and abusive language with workers. However, if the workers no fulfill their assigned tasks then he ask them that he will report to seniors. We reconfirm the statement of Mr. Asghar Ali – 203654 (Sr. Operator) from other team members working in same department who said that Mr. Asghar Ali – 203654 (Sr. Operator) only inquired about the production target and never use harsh behavior and abusive language. Moreover, he always allow prayer time to all workers and never pressurize any worker to continue his work. It is clarified that Mr. Asghar Ali – 203654 (Sr. Operator) never stop him to offer prayer. Rather, he requested the complainant to first report the department and then go for prayer which the complainant is not following that`s why this issue was raised. Moreover, statements of other workers attached that proves Mr. Asghar Ali – 203654 (Sr. Operator) never use harsh behavior and abusive language and never stop any worker to offer prayer. Although, this is not a serious issue and not have significant gravity; we call his senior and advised him to give some time and space to Mr. Usman - 251158 (complainant) to improve his work as he is new in current role and ask him be lenient with him so that Mr. Usman - 251158 may familiarize with his current assignment/work . Mr. Asghar Ali – 203654 (Sr. Operator) confirm that onward he will take care of him. 10 Feb,24: I have read the workers statements shared by factory it is written in those statements that Mr. Asghar's behavior is good with co-workers, he never stops anyone to offer prayer, to go to Mess and also if worker is not feeling well he allowed to visit doctor,and also he allowed worker to take rest. Mr. Asghar's never use harsh words with anyone he just asked the workers about their tasks. I have contacted with worker and informed him about factory response and he told that yes HR called him and Mr. Asghar and asked about the issue raised by worker and they sorted out the issue. Worker confirmed that Mr. Asghar's behavior has been improved and also he did not face any retaliation/threats for contacting the helpline. Worker is satisfied now and he further have no issue. So case is closed. | N/A | |||
| Target | 2991 | Interloop Denim | Worker (Ghulam Hussain) | 30-Nov-23 | Workers benefits | Worker reported issue that his wife needed hearing aid but social security did not providing them with hearing aid. | Solved | Alisha | 30 Nov,23: The worker reported the issue that his wife was hard of hearing and need a hearing aid. Worker went social security hospital and they asked him to went General hospital for check up of his wife and General hospital's doctors also recommended for hearing aid. Then he went factory and requested to the person who is responsible for social security cards (Mr. Usman) to ask the social security hospital for his wife treatment but worker said that they did not compensate him on the request of that person also. The worker shared all the reports and requested that his wife's treatment should be done by social security hospital. 11 Jan,24: Case escalated to factory. 15 Jan,24: The worker sent voice note and told that on Saturday (13 Jan,24) HR Manager called him in HR Department and asked him that his problem will be solved in 2 to 4 days and also that factory will cooperate with him to solve his issue. 12 Feb,24: Factory responded that The hearing aid was provided to the employee’s wife on Jan 22, 2024. Then we tried many times to contact worker to confirm from him about factory response. But worker remain unreachable. So we closed the case. | N/A | |||
| Target | 2829 | Al Rahim Textile Industries (18523) | Worker (Long) | 20-Nov-23 | Wages | A worker, Long, ID No. 64719, who had worked in the weaving department at Al Rahim Textiles for the past 5 months, called the Hamary Awaz Helpline to discuss the following concern: The worker requested leave from In charge Mr. Junaid for Eid on June 25, 2023, but it was denied. Despite this, the worker still look 4 days leave around June 28. Upon returning to the factory (worker does not remember exact date), in charge Mr. Junaid informed the worker that he had been terminated and asked the worker to return his factory card. The worker claims that he did not receive a termination letter. The worker's main concern is that his salary for the month of June is still pending. When the worker contacted Mr. Faisal regarding this issue, Mr. Faisal told the worker that it was a company matter and he could not help the worker. | Case escalated to factory management and they responded that: In response of following email, please note our answer(s) under each point for your kind review and comment(s) if any; Q1:The worker requested leave from in charge Mr. Junaid for Eid on June 25, 2023, but it was denied. Answer(s); The worker requested leave from In-charge (Mr. Faisal) for holidays but due to the rush of shipments workload these holidays couldn’t approve by his supervisor / manager as there was also another co-worker already reserved this period for his leaves while this gentleman already availed leaves in previous turn of holidays that’s why supervisor / manager was unable to give him again leaves while another worker’s leaves already planned therefore they did not refuse but asked him to defer his leaves till the arrival of his colleague but he suddenly went out and disappeared without informing anyone neither handed over the important in-hand shipments related works nor informing anyone just suddenly disappeared and switched off the cell or changed the SIM whatever. In conclusion he did not attend any call so that both workers can sit / discuss together with their supervisor / manager in order to resolve with mutual consent of both. Q2:Despite this, the worker still look 4 days leave around June 28. Answer(s); Please note that he has been observed absent from 28th June 2023 to 1st July 2023 till to-date without communication. Q3:When he returned to the factory (worker does not remember exact date), in charge Mr. Junaid informed the worker that he had been terminated and asked the worker to return his factory card. Answer(s); Please note that he was neither dismissed nor terminated by the supervisor or manager and the team just awaited for his return since many days and at last they filled the vacant position last week as pending shipments were being suffered in absence of vacant position and he is marking attendance without any information of two days in night time for very short time just for marking the attendance in late hours after duty hours without doing any work and communication. In the meantime, when someone informed supervisor then supervisor tried to contact him just for one to one sitting with him to resolve the issue but either his phone often found as OFF or couldn’t pick up the call and he just disappeared without facing and discussing the conflict or issue whatever. Q4:The worker claims that he did not receive a termination letter. Answer(s); Please note that company neither terminate or dismiss. Q5:The worker's main concern is that his salary for the month of June is still pending. Answer(s); He already has taken an advance from his salary of June however in order to get remaining dues whatsoever might be please ask him to contact the H.R. office for completing the formalities of full & final and clear his outstanding of canteen etc. for settlement during operational hours and complete the formalities of full & final clearance in order to enable H.R. to arrange his unpaid dues whatsoever. Q6: When the worker contacted Mr. Faisal regarding this issue, Mr. Faisal told the worker that it was a company matter and he could not help the worker. Answer(s); Please note that Mr. Faisal is supervisor while the salary issues are handled by the H.R. department therefore, please as ask this gentleman for visiting the H.R. office during working time for completing the formalities of clearance whatever in order to take his settlement of outstanding dues. Hopefully, all above questions have been answered however please revert if you need any further info or clarification. After following up with worker again sent mail to factory that worker claims to have visited HR Mr. Shareef regarding his pending dues. The worker was informed by HR that there are no pending dues. As per our email on February 8, we kindly requested Mr. Syed to obtain the final settlement document and/or payslip and/or bank statement for the payment of wages for June 2023 from HR and provide it to the Helpline. This evidence is necessary to potentially resolve the case or determine if there are any pending dues owed to the worker. Factory responded that Reference to below email, we have thoroughly investigated the case and verified the wages issues of grievant (Long - 64719). In attachment you can see the FNF document containing the wages payment details. Following is the details of deduction for your valuable insights. Notice: 25500 Canteen:4000 Colony Maintenance :150 Total Deduction : 29650 Incentive(June salary):24353 July Salary:1471 Total Earning :25824 Net amount pay : 29650-25824 = -3826 Factory shared evidences as well. | Solved | Alisha | Helpline tried to contact worker many times to inform him about factory response but he remains unreachable. Case is closed. | N/A | ||
| Target | 2800 | Yunus Textile Mills | Worker (Anwar Jan) | 18-Nov-23 | Unfair Termination/Employment Practices | A worker, Anwar Jan, ID No. 114974, who has been working in the Stitching department at YTM-1 for the past 4 years, called the Hamary Awaz Hepline to discuss the following concern: On November 21, 2023, the worker's factory card was deactivated. According to the worker, the HR representative Mr. Yasir, Manager Zeeshan, and Incharge Mr. Shakir informed him that his card had been automatically deactivated, and they could not help the worker. On November 22, GM Mr. Sami assured the worker that he would be rehired and provided with a new card. On December 26, the worker received a new card and, according to the worker, was re-hired as a new employee. The worker's main concern is that if he was hired as a new employee, his previous record of 4 years has been reset to zero, resulting in the loss of his long service entitlements, such as gratuity and bonus. The worker is also uncertain about the status of his social security benefits. | 11 Jan,2024: Case escalated to factory. 28 March,2024: Helpline team again sent mail to factory: We have contacted the grievant, who mentioned that he believes is still working as a new employee. He also mentioned that other workers would receive a bonus during Ramadan but he would not be eligible as he is a new employee. Could you kindly verify? If there are any documents that state his current eligibility for benefits (work contract, etc), kindly share them for reference. Please feel free to reach out to the Baidarie team if you have any questions or if you would like to discuss the case over the phone. 17 May,2024: Helpline team again sent mail to factory: Upon recent follow-up with the grievant, he has informed us that, as a new employee, he was not provided with a Ramzan bonus. We would appreciate it if you could verify his employment status and confirm whether he is eligible for benefits. If there are any documents that state his current eligibility for benefits (work contract, etc), kindly share them for reference. We are unable to close this case until we receive clarification and confirmation on the worker's work status. The grievant has also expressed dissatisfaction with the response provided thus far. Please let us or the Baidarie team know if you have any questions. Thank you. 3 June,2024: Factory management responded that: He was absent without information for more than 10 days, which, according to the law, constitutes gross misconduct. After one month, he came to the office and requested to rejoin the company. YTML has hired him again under a new employment contract. - can he confirm? Please advise him on how to take leave (inform, leave application) and leave entitlements according to law He is currently active employee, and all his statutory benefits(Gratuity). are secured according to his previous employment. If he submits his resignation, we will clear all his legal dues. 8 July,2024: Helpline operator followed up with worker and informed him about factory response and he said that he never absent from factory for 10 days, factory management blocked his themselves and later they issued him new card. He said that if his benefits are secured then why he was not given medical facility from social security hospital as his wife delivery was done by private hospital and he borrowed money for his wife treatment and he was not given Ramzan bonus also while other workers were given Ramzan Bonus. He told that factory now giving him social security benefits but at time of his wife delivery he was not given social security benefits so now he requested that factory help him financially because he took borrowed money so he has to pay back. 16 Aug,24: Baidarie team followed up factory and following is the response from Factory: Madam, We checked our records that he was already registered in social security in November and December 2023, which is a service provided by the government social security hospitals not factory . Now it's up to the worker's own will whether they seek treatment through social security or a private hospital. His claim is baseless, and he is making up a false story. Helpline operator contacted worker and asked him that he visited HR department or not? He responded that yes he visited HR department and asked them about his employment status of 4 years is secured or not, HR responded him that his benefits are secured and whenever he left the company he will be entitled with all his benefits. He also told that Mr. Haroon (HR) asked him to submit medical certificates in HR department then he will be given dues from factory, he submitted all the documents in HR department almost 1.5 month ago but still no response from HR. He requested that his dues should be cleared from factory because he needs money. Again Baidarie team followed up with factory and they responded that they forwarded this case to Charity and hopefully this case will be solved within 2 weeks. | Solved | Alisha | 9 Jan,2025: The worker called and told that factory management solved his issue and worker was so happy, he thanked Hamary Awaz team for helping him to resolve his issue. Case is closed. | N/A | ||
| Target | 2725 | Interloop Denim | Worker (M. Zeeshan) | 15-Nov-23 | Unfair Termination/Employment Practices | Worker reported that factory terminated him while he informed his seniors about his leave. | Case escalated to factory management and they responded that: Below is the brief summary of the case: Zeeshan was absent without intimation from Oct 21, 2023 till Oct 31, 2023 (Attendance Record Attached) Charge Sheet was dispatched on Nov 2, 2023. (Attachment Charge Sheet & Registered AD slip). Inquiry Notice was dispatched on Nov 7, 2023 to present himself Infront of the inquiry officer on Nov 11, 2023. (Attachment Inquiry Notice & Registered AD Slip). Zeeshan did not appear infront of the inquiry officer, therefore ex-party decision was taken against him. (Attachment inquiry report) Dismissal letter (long absence) was dispatched on Nov 13, 2023 and was posted in system. (Attachment: Termination Letter & Registered AD Slip) Therefore, all the steps as per legal requirements were completed in the said case and was executed accordingly. In case of dismissal gratuity is not payable as per law. Furthermore, it is shared that Mr. Zeeshan never visited nor he contacted his seniors or HR during this disciplinary action process. Furthermore, salary for the month of Oct 2023 paid to him was processed after adjustment of his absence without intimation during the month of Oct 2023. He never raised any grievance with respect to his salary through any of the grievance channels available at the company which shows that no leaves were submitted nor any information was shared by him about these absence without intimation. | Solved | Alisha | Helpline contacted worker and informed him about points discussed in internal note and factory response and he said that he found another job and also he reported his issue against factory in labour court and his case is in process and he said that hopefully his issue will be solved by labour court soon. As worker satisfied and further have no query. Case is closed. | |||
| Target | 2698 | YTM-2 | Anonymous worker | 13-Nov-23 | Wages | An anonymous worker from YTM unit 2's processing unit has reported instances of misconduct by Supervisor Mr. Shehryar, including teasing workers and extorting money from them. Additionally, the worker highlighted issues with Contractor Mr. Ilyas, who frequently fails to show up at the factory. The worker mentioned that he deducts amounts ranging from 1000 to 1500 from their salaries. They believe their salaries should be distributed through the HR department rather than the contractor, as the contractor deducts a significant portion of their earnings. The worker stated that if anyone reports this behavior to management, they fear being terminated, so they fear approaching management. | Factory response: As per the grievance received need to update that in the YTM 2 location, we do not have any processing units. Nonetheless, the below-mentioned case belongs to the third-party service provider for the Janitorial Staff. We interviewed a couple of employees associated with the service provider and did not find any such issue in the initial investigation and no such practices were observed in other third-party service providers as well. · Contracts/terms and conditions with the service provider made according to labor laws requirements. · Copy of Appointment letter verified by Admin and HR team for all workforce working through Service providers. · Orientation of all workers conducted through Admin Officer in the presence of Service provider supervisor concerning Wages and benefits, Working hours, Overtime Premium, Payments, and health & Safety, etc. · Wages disbursed under the supervision of the Admin Officer. Now onwards Finance team will ensure payments directly to third-party workers. Q&A LRQA : Regarding finance ensuring payments to workers, how is this being communicated to admin officer / supervisors / workers? YTM: Payments are being communicated through pay slip. LRQA: You had previously mentioned interviews being conducted with several workers. Could you kindly share more details on the interviews conducted, such as the type of questions asked, who conducted the interviews, how were the workers chosen and the interview findings? YTM: The interviews were conducted by a representatives from HCM and administration. Workers were chosen based on the 3rd party contractor, such as janitorial service. The interview questions focused on practical matters such as how workers receive their salary, how deductions are made, and whether contractor deduct any extra money from their salary . However, we have observed instances where workers receive advance payments from contractors and fail to return them on time. | Solved | Alisha | Worker unreachable, unable to pursue. Additional cases were received regarding janitorial staff (3598, 2902) and garment workers deduction in wages (2653, 2653, 2898, #3220 and #4924). | N/A | ||
| Target | 2329 | Interloop Limited HD1 | Rashid Minhas | 23-Oct-23 | Workers benefits | Worker is from Interloop HD3 and he report the issue that his brother worked in Interloop HD1 for 15 years and he was died in Oct 2020, so he requested for death grant of his brother. The details of his brother as follows: Worker name: M. Arshad Card No. 201752 Site Name: Interloop HD1 Department: Finishing MD Service tenure in factory: 15 years Death in Oct, 2020 Applied for death grant on 26 January 2021. Receipt of Application form of death grant. | Solved | Alisha | Worker remain unreachable so case is closed. | N/A | |||
| Puma | 4157 | Beacon Impex Pvt Ltd | Anonymous worker | 14-Mar-24 | Workers benefits | Worker has queries regarding transport | 15-march-2024 send the internal note to sarina 20-march-2024 send the internal note to sarina 1-april-2024 send the internal note to sarina | Solved | Taha | 15-march-2024 send the internal note to sarina 20-march-2024 send the internal note to sarina 1-april-2024 send the internal note to sarina insufficient information | N/A | ||
| Out Of Scope | 4115 | Out of Scope | Anonymous worker | 12-Mar-24 | Out of Scope | The worker told in voice note that in his ATM balance is showing zero. While factory transferred his salary in his account. He is asking that what is the issue with ATM. | Solved | Alisha | Sent messages to worker for asking more details but he doesn't reply. So case is closed. | N/A | |||
| Target | 3837 | Interloop Denim | Anonymous worker | 13-Feb-24 | Harassment/Physical Assault | The worker from Interloop Denim sent message that he is working in line 3 and told that Supervisor Mr. Mohsin and Incharge Mr. Zeeshan tease him a lot and also they did not sign workers leave. He said that they both issued him warning letter and also they threatened him to terminate him. | Tried to contact worker for getting more details about his issue but worker was unreachable. So we closed the case. | Solved | Alisha | N/A | |||
| Target | 3775 | Feroze1888 Mills Limited H23 | Worker (Mehboob Ali) | 04-Feb-24 | Unfair Termination/Employment Practices | The worker told in voice notes that he is working in Feroze 1888 Mills and Contractor forced him and his friend to resign and also he took their employee cards, he said that HR is also along contractor, whenever they want they stop the employees cards. He said that they talked to supervisor about this issue but he did not take any action. | Tried to contact worker for getting more details about his issue but worker was unreachable. So case is closed. | Solved | Alisha | N/A | |||
| Puma | 4139 | Beacon Impex Pvt Ltd | Anonymous worker | 13-Mar-24 | Workers benefits | The worker have transport issues | 14-march-2024 send the internal note to sarina 20-march-2024 send the internal note to sarina | Solved | Taha | 14-march-2024 send the internal note to sarina 20-march-2024 send the internal note to sarina | 14-march-2024 waiting for sarina to reply 20-march-2024 waiting for sarina to reply | ||
| Target | 4093 | Artistic Milliners Pvt Ltd Unit-4 | Worker (Rehan Khan) | 10-Mar-24 | Workers benefits | Worker is talking about ration issue in voice note. He said that he is given less ration as compare to other workers. | Worker was unresponsive. | Solved | Alisha | N/A | |||
| Target | 2999 | Interloop Apparel | Worker (Mudassir Khan) | 01-Dec-23 | Workers benefits | The worker wants to transfer in Master Project Unit which is located with Interloop HD5 because worker told that he is living in hostel and half of his salary spent on his hostel expenses but if he transferred in Master project then it will be easy for him to went home daily. | Case escalated to factory and after factory response we tried to contact worker many time but he is unreachable so we closed the case. | Solved | Alisha | N/A | |||
| Target | 3479 | Interloop Denim | Worker (M. Irfan) | 06-Jan-24 | Harassment/Physical Assault | The worker reported that he went to factory hostel to meet Admin supervisor to ask him about room for 2 month to live there, but Admin supervisor misbehaves with him and did not listen to him. | Case escalated to factory and after factory reply we followed up with worker and he confirmed that his shift changed and his issue is resolved. So case closed. | Solved | Alisha | N/A | |||
| Target | 4094 | Interloop Apparel | Ayesha | 10-Mar-24 | Exploitation | Verbal abuse | 11-march-2024 send the internal note to sarina 13-march-2024 send the internal note to sarina 16-march-2024 send the internal note to sarina 20-march-2024 send the internal note to sarina | Solved | Taha | 11-march-2024 send the internal note to sarina 13-march-2024 send the internal note to sarina 16-march-2024 send the internal note to sarina 20-march-2024 send the internal note to sarina | 11-march-2024 waiting for sarina to reply 13-march-2024 waiting for sarina to reply 16-march-2024 waiting for sarina to reply 20-march-2024 waiting for sarina to reply | ||
| Primark | 4092 | Artistic Denim Mills Limited (25130) | Worker (Waqas) | 09-Mar-24 | Wages | The worker name Waqas, employee ID 82754, from ADM called Hamary Awaz Helpline to discuss issues with wages. Context He is a piece rate worker in the stitching department. The worker has been working there for almost 2 years. The worker often works overtime and his total working hours are often from 7:00 AM to 9:00 PM. Issue The worker's salary is still 25,000 PKR, including overtime. The worker claims that his minimum wage salary has not increased to the new minimum wage, 32,000 PKR. He discussed the issue with his supervisor, Mr. Shazad), and was told that it is factory management issue for not increasing his salary. No further actions have been taken or explanations provided to the worker. The worker did not receive any payslips. | Factory response: The worker was absent without information from 13-Mar-2024. After receiving the complaint, we contacted him and asked him to visit HR department. Firstly, he informed us that he called Hamary Awaz on provoking of someone else and submitted false complaint. Moreover, he also submitted his resignation and gave a written statement that he didn't have any previous outstanding amount from ADM. Attachment for your record. The factory did not share final settlement document, however, the grievant confirmed receipt of pending wages. The grievant's initial grievance is left unclear, as the grievant's salary might have been deducted without his awareness. The case is closed. | Solved | Taha | Factory response: The worker was absent without information from 13-Mar-2024. After receiving the complaint, we contacted him and asked him to visit HR department. Firstly, he informed us that he called Hamary Awaz on provoking of someone else and submitted false complaint. Moreover, he also submitted his resignation and gave a written statement that he didn't have any previous outstanding amount from ADM. Attachment for your record. The factory did not share final settlement document, however, the grievant confirmed receipt of pending wages. The grievant's initial grievance is left unclear, as the grievant's salary might have been deducted without his awareness. The case is closed. | N/A | ||
| Primark | 3659 | Digital Apparel PVT Ltd (26463) | Worker (Yasmeen) | 23-Jan-24 | Unfair Termination/Employment Practices | The worker reported issue that factory factory gave her 1 month leave that there is less work in factory and after 1 month factory terminated her and also clear all her pending dues. So worker wants to continue job in factory. | We escalate the case to factory and factory provided details about case and then we followed up with worker and worker was satisfied with factory response so we closed the case. | Solved | Alisha | Worker was satisfied with factory response so we closed the case. | N/A | ||
| Target | 3887 | US Apparel & Textiles (Pvt.)Ltd. Unit# 2 & 5 | Worker (Istikhar Ali) | 18-Feb-24 | Workers benefits | In messages worker told that he is working in US Apparel unit 2 and he said that he submitted application in factory for help of his wife operation but factory did not gave him cheque. | Solved | Alisha | I have contacted worker and he told that his issue is resolved factory gave him cheque and clear his dues. | N/A | |||
| Primark | 3831 | Crown Textile (25151) | Worker (M. Ali) | 13-Feb-24 | Unfair Termination/Employment Practices | The worker (#1294) told that he again joined Crown textile on 10 Feb,24 and he worked for 2 days there and on 13 Feb, factory terminated him. On 13 Feb Supervisor asked worker that his card is stopped and he is terminated. So now worker wants to continue working. | For this Ms. Hina call in Crown Textile and asked him about this issue and they responded that yes they hired him again but as they were not satisfy with his work so factory terminated him. | Solved | Alisha | I have contacted with worker and informed him about factory response and he said that he found job in another place so he is satisfied now. | N/A | ||
| Primark | 3648 | Al Karam Towel Industries Pvt Ltd | Worker (Lal Bhatti) | 21-Jan-24 | Wages | The worker wants that their piece rates should be increased as their monthly salary is round about 30,000 and he said that it is very difficult for them to run their households. He said that the Graders and Croppers are earning monthly 40 to 45,000 and so their rates should also increased. He said that machine operators are earning very low income while they do more work. Worker told that factory management gave high rates to the contractors but contractor Mr. Irfan gave workers less rate per piece. Worker do not have any evidence of salary slips. According to worker contractors gave less piece rate to them so he wants that they should be given full piece rates. | Solved | Alisha | Worker withdraw his complaint. | N/A | |||
| Target | 3785 | Artistic Milliners Pvt Ltd Unit # AMG | Worker (M. Maqsood Alam) | 06-Feb-24 | Wages | The worker told that they receive their salaries on their bank accounts but they did not received their salaries yet. He said that factory pay them salaries in 1st week of month but for January they did not received salary. He said that they talked to Incharge Mr. Nazeer and he said that they are trying to solve the matter so workers will received their salaries soon. Now worker wants that they should be given their salaries | Solved | Alisha | Case is solved as worker received salary now. | N/A | |||
| Target | 3685 | YTM-7 | Unknown worker | 24-Jan-24 | Workers benefits | Worker told that he works in YTM-7 and told that many workers want to go to an Islamic gathering and they submit application for 2 days leave but workers came to know that if they took leave and go their cards will be automatically stopped and they will be terminated. | For this Ms. Hina trying to call YTM-7 management for asking about this issue but they did not responded. Worker requested that they wants to go for Islamic gathering so their cards should not be stopped by factory. | Solved | Alisha | Case is solved as worker was unreachable. | N/A | ||
| Target | 4073 | Interloop Limited HD3 | Nadia | 08-Mar-24 | Workers benefits | Holiday issue and Ramzan Package issue | 14-march-2024 send the internal note to sarina 26-march-2024 send the internal note to sarina 6-april-2024 send the internal note to sarina 16-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 27-april-2024 send the internal note to sarina | Solved | Taha | 14-march-2024 send the internal note to sarina 26-march-2024 send the internal note to sarina 6-april-2024 send the internal note to sarina 16-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 27-april-2024 send the internal note to sarina | 14-march-2024 waiting for sarina to reply 26-march-2024 waiting for sarina to reply 6-april-2024 waiting for sarina to reply 16-april-2024 waiting for sarina to reply 25-april-2024 waiting for sarina to reply 27-april-2024 waiting for sarina to reply | ||
| Primark | 4053 | Al Rahim Textile Industries (18523) | Nadir Ali | 06-Mar-24 | Workers benefits | salary issues | 7-march-2024 send the internal note to sarina 11-march-2024 send the internal note to sarina 13-march-2024 send the internal note to sarina 19-march-2024 send the internal note to sarina 28-march-2024 send the internal note to sarina 15-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina 10 may-2024 send the internal note to sarina 13 may-2024 send the internal note to sarina 14 may-2024 send the internal note to sarina | Solved | Taha | 7-march-2024 send the internal note to sarina 11-march-2024 send the internal note to sarina 13-march-2024 send the internal note to sarina 19-march-2024 send the internal note to sarina 28-march-2024 send the internal note to sarina 15-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina 10 may-2024 send the internal note to sarina 13 may-2024 send the internal note to sarina 14 may-2024 send the internal note to sarina | 7-march-2024 waiting for sarina to reply 11-march-2024 waiting for sarina to reply 13-march-2024 waiting for sarina to reply 19-march-2024 waiting for sarina to reply 28-march-2024 waiting for sarina to reply 15-april-2024 waiting for sarina to reply 25-april-2024 waiting for sarina to reply 29-april-2024 waiting for sarina to reply 30-april-2024 waiting for sarina to reply 3 may-2024 waiting for sarina to reply 6 may-2024 waiting for sarina to reply 8 may-2024 waiting for sarina to reply 9 may-2024 waiting for sarina to reply 10 may-2024 waiting for sarina to reply 13 may-2024 waiting for sarina to reply 14 may-2024 waiting for sarina to reply | ||
| Target | 4058 | Yunus Textile Mills | Zabi Ullah | 07-Mar-24 | Workers benefits | salary issues ( 3 days of feb payments remaining ) | 7-march-2024 send the internal note to sarina 11-march-2024 send the internal note to sarina 14-march-2024 send the internal note to sarina | Solved | Taha | 7-march-2024 send the internal note to sarina 11-march-2024 send the internal note to sarina 14-march-2024 send the internal note to sarina 26-march-2024 send the internal note to sarina | 7-march-2024 waiting for sarina to reply 11-march-2024 waiting for sarina to reply 14-march-2024 waiting for sarina to reply 26-march-2024 waiting for sarina to reply | ||
| Primark | 4050 | Artistic Denim Mills Limited (25130) | Mohammad salman | 05-Mar-24 | Workers benefits | Gratuity issues | 11-march-2024 send the internal note to sarina 13-march-2024 send the internal note to sarina 14-march-2024 send the internal note to sarina 28-march-2024 send the internal note to sarina 15-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 26-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 2 may-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina 10 may-2024 send the internal note to sarina 13 may-2024 send the internal note to sarina 14 may-2024 send the internal note to sarina 17 may-2024 send the internal note to sarina 20 may-2024 send the internal note to sarina 21 may-2024 send the internal note to sarina 25 may-2024 send the internal note to sarina | Solved | Taha | 11-march-2024 send the internal note to sarina 13-march-2024 send the internal note to sarina 14-march-2024 send the internal note to sarina 28-march-2024 send the internal note to sarina 15-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 26-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 2 may-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina 10 may-2024 send the internal note to sarina 13 may-2024 send the internal note to sarina 14 may-2024 send the internal note to sarina 17 may-2024 send the internal note to sarina 20 may-2024 send the internal note to sarina 21 may-2024 send the internal note to sarina 25 may-2024 send the internal note to sarina | 14-march-2024 send the internal note to sarina 11-march-2024 waiting for sarina to reply 13-march-2024 waiting for sarina to reply 28-march-2024 waiting for sarina to reply 15-april-2024 waiting for sarina to reply 25-april-2024 waiting for sarina to reply 26-april-2024 waiting for sarina to reply 29-april-2024 waiting for sarina to reply 30-april-2024 waiting for sarina to reply 2 may-2024 waiting for sarina to reply 3 may-2024 waiting for sarina to reply 6 may-2024 waiting for sarina to reply 8 may-2024 waiting for sarina to reply 9 may-2024 waiting for sarina to reply 10 may-2024 waiting for sarina to reply 13 may-2024 waiting for sarina to reply 14 may-2024 waiting for sarina to reply 17 may-2024 waiting for sarina to reply 20 may-2024 waiting for sarina to reply 21 may-2024 waiting for sarina to reply 25 may-2024 waiting for sarina to reply | ||
| Target | 3978 | YTM-7 | Farzana | 24-Feb-24 | Workers benefits | Gratuity issues and rehire in a factory | 5-march-2024 send the internal note to sarina 11-march-2024 send the internal note to sarina 14-march-2024 send the internal note to sarina 28-march-2024 send the internal note to sarina 15-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 7 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina 10 may-2024 send the internal note to sarina 13 may-2024 send the internal note to sarina 14 may-2024 send the internal note to sarina 17 may-2024 send the internal note to sarina 20 may-2024 send the internal note to sarina 21 may-2024 send the internal note to sarina 25 may-2024 send the internal note to sarina 12 june-2024 send the internal note to sarina 22 june-2024 send the internal note to sarina 5 july-2024 send the internal note to sarina | Solved | Taha | 5-march-2024 send the internal note to sarina 11-march-2024 send the internal note to sarina 14-march-2024 send the internal note to sarina 28-march-2024 send the internal note to sarina 15-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 7 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina 10 may-2024 send the internal note to sarina 13 may-2024 send the internal note to sarina 14 may-2024 send the internal note to sarina 17 may-2024 send the internal note to sarina 20 may-2024 send the internal note to sarina 21 may-2024 send the internal note to sarina 25 may-2024 send the internal note to sarina 12 june-2024 send the internal note to sarina 22 june-2024 send the internal note to sarina 5 july-2024 send the internal note to sarina | 5-march-2024 waiting for sarina to reply 11-march-2024 waiting for sarina to reply 14-march-2024 waiting for sarina to reply 28-march-2024 waiting for sarina to reply 15-april-2024 waiting for sarina to reply 25-april-2024 waiting for sarina to reply 29-april-2024 waiting for sarina to reply 30-april-2024 waiting for sarina to reply 3 may-2024 send the internal note to sarina 6 may-2024 waiting for sarina to reply 7 may-2024 waiting for sarina to reply 8 may-2024 waiting for sarina to reply 9 may-2024 waiting for sarina to reply 10 may-2024 waiting for sarina to reply 13 may-2024 waiting for sarina to reply 14 may-2024 waiting for sarina to reply 17 may-2024 waiting for sarina to reply 20 may-2024 waiting for sarina to reply 21 may-2024 waiting for sarina to reply 25 may-2024 waiting for sarina to reply 12 june-2024 waiting for sarina to reply 22 june-2024 waiting for sarina to reply 5 july-2024 waiting for sarina to reply | ||
| Target | 3860 | YTM-7 | Hammad Ameen | 15-Feb-24 | Workers benefits | overtime payments | 5-march-2024 send the internal note to sarina 11-march-2024 send the internal note to sarina 14-march-2024 send the internal note to sarina 16-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 27-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 2 may-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 7 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina 10 may-2024 send the internal note to sarina 13 may-2024 send the internal note to sarina 14 may-2024 send the internal note to sarina 17 may-2024 send the internal note to sarina 20 may-2024 send the internal note to sarina 21 may-2024 send the internal note to sarina 25 may-2024 send the internal note to sarina 12 june-2024 send the internal note to sarina 22 june-2024 send the internal note to sarina 5 july-2024 send the internal note to sarina | Solved | Taha | 5-march-2024 send the internal note to sarina 11-march-2024 send the internal note to sarina 14-march-2024 send the internal note to sarina 16-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 27-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 2 may-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 7 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina 10 may-2024 send the internal note to sarina 13 may-2024 send the internal note to sarina 14 may-2024 send the internal note to sarina 17 may-2024 send the internal note to sarina 20 may-2024 send the internal note to sarina 21 may-2024 send the internal note to sarina 25 may-2024 send the internal note to sarina 12 june-2024 send the internal note to sarina 22 june-2024 send the internal note to sarina 5 july-2024 send the internal note to sarina | 5-march-2024 waiting for sarina to reply 11-march-2024 waiting for sarina to reply 14-march-2024 waiting for sarina to reply 16-april-2024 waiting for sarina to reply 25-april-2024 waiting for sarina to reply 27-april-2024 waiting for sarina to reply 30-april-2024 waiting for sarina to reply 2 may-2024 waiting for sarina to reply 3 may-2024 waiting for sarina to reply 6 may-2024 waiting for sarina to reply 7 may-2024 waiting for sarina to reply 8 may-2024 waiting for sarina to reply 9 may-2024 waiting for sarina to reply 10 may-2024 waiting for sarina to reply 13 may-2024 waiting for sarina to reply 14 may-2024 waiting for sarina to reply 17 may-2024 waiting for sarina to reply 20 may-2024 waiting for sarina to reply 21 may-2024 waiting for sarina to reply 25 may-2024 waiting for sarina to reply 12 june-2024 waiting for sarina to reply 22 june-2024 waiting for sarina to reply 5 july-2024 waiting for sarina to reply | ||
| Target | 4045 | Al Rahim Textile Industries (18523) | Worker (M. Shoaib) | 04-Mar-24 | Working hours/OT | The worker name is Muhammad Shoaib from Al rahim textile department name is stitching is working there for 7 months the issue of the worker is: According to worker, he is forced to work overtime, there are no sundays off and he is also not receiving overtime wages | 5-march-2024 send the internal note to sarina 11-march-2024 send the internal note to sarina 13-march-2024 send the internal note to sarina 16-march-2024 send the internal note to sarina 1-april-2024 send the internal note to sarina | Solved | Taha | 5-march-2024 send the internal note to sarina 11-march-2024 send the internal note to sarina 13-march-2024 send the internal note to sarina 16-march-2024 send the internal note to sarina 1-april-2024 send the internal note to sarina | 5-march-2024 waiting for sarina to reply 11-march-2024 waiting for sarina to reply 13-march-2024 waiting for sarina to reply 16-march-2024 waiting for sarina to reply 1-april-2024 waiting for sarina to reply | ||
| Target | 4014 | US Apparel & Textiles (Pvt.)Ltd. Unit# 2 & 5 | Muhammad Ameen | 27-Feb-24 | Workers benefits | Gratuity Issues | 4-march-2024 send the internal note to sarina 11-march-2024 send the internal note to sarina 14-march-2024 send the internal note to sarina 25-march-2024 send the internal note to sarina | Solved | Taha | 4-march-2024 send the internal note to sarina 11-march-2024 send the internal note to sarina 14-march-2024 send the internal note to sarina 25-march-2024 send the internal note to sarina | 4-march-2024 waiting for sarina to reply 11-march-2024 waiting for sarina to reply 14-march-2024 waiting for sarina to reply 25-march-2024 waiting for sarina to reply | ||
| Primark | 3710 | Liberty Mills Limited Unit Lht Ii (25695) | Nazia | 27-Jan-24 | Exploitation | threaten to terminate the worker | 28-feb-2024 send the internal note to sarina 11-march-2024 send the internal note to sarina 14-march-2024 send the internal note to sarina 25-march-2024 send the internal note to sarina | Solved | Taha | 28-feb-2024 send the internal note to sarina 11-march-2024 send the internal note to sarina 14-march-2024 send the internal note to sarina 25-march-2024 send the internal note to sarina | 28-feb-2024 waiting for sarina to reply 11-march-2024 waiting for sarina to reply 14-march-2024 waiting for sarina to reply 25-march-2024 waiting for sarina to reply | ||
| Target | 3229 | Interloop Denim | Worker (M. Arif) | 16-Dec-23 | Harassment/Physical Assault | The worker reported that 3 supervisors of their department tease all workers. | Solved | Alisha | Worker is unresponsive so we closed the case. | N/A | |||
| Primark | 3338 | Digital Apparel PVT Ltd (26463) | Worker (Arslan Ali) | 22-Dec-23 | Unfair Termination/Employment Practices | Worker sent messages and told that factory terminated him from factory as there is less work in factory. | Worker is unresponsive so we close the case. | Solved | Alisha | N/A | |||
| Target | 3999 | YTM-7 | Anonymous worker | 26-Feb-24 | Harassment/Physical Assault | The worker is from ytm unit 7 having overtime issues the management is not giving him overtime pay . | 27-feb-2024 send the internal note to sarina 6-march-2024 send the internal note to sarina 9-march-2024 send the internal note to sarina 13-march-2024 send the internal note to sarina 16-march-2024 send the internal note to sarina | Solved | Taha | 27-feb-2024 send the internal note to sarina 6-march-2024 send the internal note to sarina 9-march-2024 send the internal note to sarina 13-march-2024 send the internal note to sarina 16-march-2024 send the internal note to sarina | 27-feb-2024 waiting for sarina to reply 6-march-2024 waiting for sarina to reply 9-march-2024 waiting for sarina to reply 13-march-2024 waiting for sarina to reply 16-march-2024 waiting for sarina to reply | ||
| Target | 3620 | Artistic Milliners Pvt Ltd Unit-4 | Worker (Zubair Khan) | 19-Jan-24 | Workers benefits | An anonymous worker called the helpline to inquire about transport facilities. According to the worker, transport is only provided to women. The worker wants to know the rationale behind that and how management decides which transport to provide. | 27-feb-2024 send the internal note to sarina 5-march-2024 send the internal note to sarina 11-march-2024 send the internal note to sarina 14-march-2024 send the internal note to sarina 19-march-2024 send the internal note to sarina 28-march-2024 send the internal note to sarina 25-march-2024 send the internal note to sarina | Solved | Taha | 27-feb-2024 send the internal note to sarina 5-march-2024 send the internal note to sarina 11-march-2024 send the internal note to sarina 14-march-2024 send the internal note to sarina 19-march-2024 send the internal note to sarina 28-march-2024 send the internal note to sarina 25-march-2024 send the internal note to sarina | 27-feb-2024 waiting for sarina to reply 5-march-2024 waiting for sarina to reply 11-march-2024 waiting for sarina to reply 14-march-2024 waiting for sarina to reply 19-march-2024 waiting for sarina to reply 28-march-2024 waiting for sarina to reply 25-march-2024 waiting for sarina to reply | ||
| Primark | 3830 | Digital Apparel PVT Ltd (26463) | Worker (Shama Waseem) | 13-Feb-24 | Wages | The worker named Shama Waseem having ID No. 5944 sent voice notes and told that she worked in Digital Apparel and she resigned in Dec but factory did not clear her dues yet. | Case escalated to factory management. | Solved | Alisha | Factory responded that: Gratuity does not exist in Digital Apparels. Rather we exercise provident fund. In this case 2 year provident fund is already paid and factory shared evidence also. The grievant has confirmed receipt of pending dues on 20 March 2024 and is satisfied with the actions taken. So case is closed. | N/A | ||
| Primark | 3778 | Soorty Enterprises Pvt Ltd | Worker (M. Aslam) | 04-Feb-24 | Workers benefits | The worker named M. Aslam having ID No. 009509 worked as a Security Guard from Soorty Enterprises (doesn't mention unit number) sent messages and told the following issue: He told that he worked in factory from 2009 to 2021 and factory terminated him without any reason. And he wants his pension through EOBI. | Solved | Alisha | Worker is unresponsive so we close the case. | N/A | |||
| Target | 3771 | YTM-7 | Unknown worker | 04-Feb-24 | Health & Hygiene | In voice notes worker is asking that if he do complaint his name will be anonymous or not? He said that he was forced to given money for token of ration. | Worker is unresponsive so we closed the case. | Solved | Alisha | N/A | |||
| Out Of Scope | 3751 | Out of Scope | Unknown worker | 31-Jan-24 | Out of Scope | In voice notes worker told that his card stopped by company and he said that he already reported his case on Hamary Awaz, he did not told his name, his factory name. He told that HR asked him to go to Admin but his issue is not resolved. He told that he is an operator, factory stopped cards of almost 350 workers and asked them to re hire them after 1 month. | Solved | Alisha | Worker is unresponsive so we closed the case. | N/A | |||
| Target | 3692 | Artistic Milliners (Pvt) Ltd AM15 | Unknown worker | 24-Jan-24 | Harassment/Physical Assault | The worker told that she is working in AM 15 in Finishing department. She told that Deputy Manager Mr. Roshan teased all the ladies too much but no one report complaint against him because the fear of termination. He told that Deputy Manager is Sindhi and he did not tease Sindhi workers but tease other workers. He does not allow to go to washroom, for drinking water, for offering prayer. He asked ladies to give him her mobile numbers and if anyone refused to give him number then he tease them. | Worker is unresponsive. So we closed the case. | Solved | Alisha | N/A | |||
| Target | 3652 | Worker (M. Nadeem) | 22-Jan-24 | Harassment/Physical Assault | The worker named M. Nadeem having ID No. 2156 told that he works in Interloop factory in Toe closing department and reported the issue that Incharge Mr. Attar take work from 1 helper the work of 2 to 3 helpers (extra work) and if someone refuse to work then he ask them to go home if they can't work. Worker told that Incharge take work from 1 worker on 12 machines which is impossible for that worker to do but he force the workers to do work. | Worker is unresponsive. So we closed the case. | Solved | Alisha | N/A | ||||
| Target | 3646 | Interloop Denim | Unknown worker | 21-Jan-24 | Workers benefits | In messages worker is talking about meal problem at canteen. He said that in canteen they did not provide good quality of food and also provide less quantity of food. He requested that they should be given good quality of food. | Worker is unresponsive. So we closed the case. | Solved | Alisha | N/A | |||
| Target | 3533 | Feroze1888 Mills Limited H23 | Unknown Worker | 10-Jan-24 | Harassment/Physical Assault | In messages worker told that he is working in Feroze 1888 Mills for past 3 years and he said that they do work for 9 hours on daily basis and when there time for overtime Supervisors allowed only their favorite workers and also supervisors tease them. He said that rules should be equal for everyone. He did not mention what he exactly wants from Hamary Awaz Helpline. | Worker is unresponsive. So we closed the case. | Solved | Alisha | N/A | |||
| Target | 3514 | Interloop Apparel | Worker (Saira Ramzan) | 09-Jan-24 | Out of Scope | The worker named Saira Ramzan sent message and told that 2 years ago she worked in Interloop Apparel and she just worked there for one day and her mother was ill so she left the job and she did not resign. After 2 years she applied for job in Interloop HD5 and gave interview. On 8 Jan, she received call from Interloop HD5 so she went factory but she was told by management that she was terminated from Interloop Apparel so now she can't work in Interloop. She said that if she was terminated then why they called her for joining. She said that she spent 5000 rupees to reach to factory, and requested that she belongs to very poor family and she needed job, so she should be allowed to work in Interloop HD5. | Worker is unresponsive. So we closed the case. | Solved | Alisha | N/A | |||
| Target | 3481 | Artistic Milliners Pvt Ltd Unit-4 | Unknown worker | 06-Jan-24 | Harassment/Physical Assault | The worker told in voice note that Rana Sir creates a lot of problems for ladies, he asked ladies to not bring mobiles in factory while worker said that they have to call their home when factory bus drops them on their stops. She said that they should be allowed to bring mobiles in factory, they will submit their mobiles in HR and they will took their mobiles at the time of departure. She said that in AM 4b and 7 Department line 1, the boys of that line tease other workers, taunt other workers. She told 1 worker name Mr. Bashir who tease other workers. | Worker is unresponsive. So we closed the case. | Solved | Alisha | N/A | |||
| Target | 3242 | Interloop Denim | Worker (Amjad) | 17-Dec-23 | Workers benefits | In voice notes worker is saying that he works in Interloop Denim and he told that factory hired contractor and almost 70 workers are working on contract, because of them other worker's (permanent employees) overtime has been stopped. He told that because of contractor their overtime has been stopped. He told that they works from 5PM to 2 AM, while before they works until 4 AM (2 hours overtime) but now they are not allowed to do overtime. He said that when there was no contractor then they are allowed to do overtime but now their overtime stopped because of contractor. | Solved | Alisha | Worker is unresponsive so we closed the case. | N/A | |||
| Target | 2660 | Yunus Textile Mills | Worker (Azab Khan) | 12-Nov-23 | Workers benefits | worker named Azab Khan having ID No. 110106 works in YTM 1 for past 14 years in 2B, Garments department, he told that he has disability in left side he faced difficulty in moving and he wants that his treatment should be done in good hospital, as he is not satisfied with Social security hospital. he said that he has no issue regarding factory nor he is complaining about factory he just requested that factory help him for his treatment in good hospital if they can. And also said that there should be no issue for him in factory due to calling the helpline. | Solved | Alisha | Worker requested that factory help him for his treatment in good hospital if they can. Tried to contact worker to inform him that factory can't choose which hospital worker can go to besides social security but he was unresponsive. So we closed the case. | N/A | |||
| Target | 3972 | Interloop Limited HD3 | Nadir Ali | 24-Feb-24 | Workers benefits | shift change | 24-feb-2024 send the internal note to sarina 5-march-2024 send the internal note to sarina 6-march-2024 send the internal note to sarina 9-march-2024 send the internal note to sarina 11-march-2024 send the internal note to sarina 19-march-2024 send the internal note to sarina 15-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina 10 may-2024 send the internal note to sarina 13 may-2024 send the internal note to sarina 14 may-2024 send the internal note to sarina 17 may-2024 send the internal note to sarina 20 may-2024 send the internal note to sarina 21 may-2024 send the internal note to sarina 25 may-2024 send the internal note to sarina | Solved | Taha | 24-feb-2024 send the internal note to sarina 5-march-2024 send the internal note to sarina 6-march-2024 send the internal note to sarina 9-march-2024 send the internal note to sarina 11-march-2024 send the internal note to sarina 19-march-2024 send the internal note to sarina 15-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina 10 may-2024 send the internal note to sarina 13 may-2024 send the internal note to sarina 14 may-2024 send the internal note to sarina 17 may-2024 send the internal note to sarina 20 may-2024 send the internal note to sarina 21 may-2024 send the internal note to sarina 25 may-2024 send the internal note to sarina | 24-feb-2024 waiting for sarina to reply 5-march-2024 waiting for sarina to reply 6-march-2024 waiting for sarina to reply 9-march-2024 waiting for sarina to reply 11-march-2024 waiting for sarina to reply 19-march-2024 waiting for sarina to reply 15-april-2024 waiting for sarina to reply 25-april-2024 waiting for sarina to reply 29-april-2024 waiting for sarina to reply 30-april-2024 waiting for sarina to reply 3 may-2024 waiting for sarina to reply 6 may-2024 waiting for sarina to reply 8 may-2024 waiting for sarina to reply 9 may-2024 waiting for sarina to reply 13 may-2024 waiting for sarina to reply 14 may-2024 waiting for sarina to reply 17 may-2024 waiting for sarina to reply 20 may-2024 waiting for sarina to reply 21 may-2024 waiting for sarina to reply 25 may-2024 waiting for sarina to reply | ||
| Target | 3916 | Interloop Limited HD2&4 | Abdul qayoom | 20-Feb-24 | Unfair Termination/Employment Practices | forcefully terminated | 21-feb-2024 send the internal note to sarina 6-march-2024 send the internal note to sarina 9-march-2024 send the internal note to sarina | Solved | Taha | 21-feb-2024 send the internal note to sarina 6-march-2024 send the internal note to sarina 9-march-2024 send the internal note to sarina | 21-feb-2024 waiting for sarina to reply 6-march-2024 waiting for sarina to reply 9-march-2024 waiting for sarina to reply | ||
| Target | 3900 | YTM-7 | Mubashir Ahmed | 19-Feb-24 | Wages | The worker name Mubashir Ahmed, employee ID 721692, from YTM unit 7 called hamary awaz helpline to discuss unpaid gratuity. Context The worker joined YTM-7 as a piece-rate worker in the packing department on 1 August 2021, and resigned on 5 January 2024. Issue The worker has not yet received gratuity. He tried contacting his supervisor (Mr. Rashid) over the phone, but he is not attending the calls. | 20-feb-2024 send the internal note to sarina 1-march-2024 send the internal note to sarina 6-march-2024 send the internal note to sarina 9-march-2024 send the internal note to sarina 13-march-2024 send the internal note to sarina 22-march-2024 send the internal note to sarina 15-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina 10 may-2024 send the internal note to sarina 13 may-2024 send the internal note to sarina 14 may-2024 send the internal note to sarina 17 may-2024 send the internal note to sarina 20 may-2024 send the internal note to sarina 21 may-2024 send the internal note to sarina 25 may-2024 send the internal note to sarina | Solved | Taha | 20-feb-2024 send the internal note to sarina 1-march-2024 send the internal note to sarina 6-march-2024 send the internal note to sarina 9-march-2024 send the internal note to sarina 13-march-2024 send the internal note to sarina 22-march-2024 send the internal note to sarina 15-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina 10 may-2024 send the internal note to sarina 13 may-2024 send the internal note to sarina 14 may-2024 send the internal note to sarina 17 may-2024 send the internal note to sarina 20 may-2024 send the internal note to sarina 21 may-2024 send the internal note to sarina 25 may-2024 send the internal note to sarina | 20-feb-2024 waiting for sarina to reply 1-march-2024 waiting for sarina to reply 6-march-2024 waiting for sarina to reply 9-march-2024 waiting for sarina to reply 13-march-2024 waiting for sarina to reply 22-march-2024 waiting for sarina to reply 15-april-2024 waiting for sarina to reply 25-april-2024 waiting for sarina to reply 29-april-2024 waiting for sarina to reply 30-april-2024 waiting for sarina to reply 3 may-2024 waiting for sarina to reply 6 may-2024 waiting for sarina to reply 8 may-2024 waiting for sarina to reply 9 may-2024 waiting for sarina to reply 10 may-2024 waiting for sarina to reply 13 may-2024 waiting for sarina to reply 14 may-2024 waiting for sarina to reply 17 may-2024 waiting for sarina to reply 20 may-2024 waiting for sarina to reply 21 may-2024 waiting for sarina to reply 25 may-2024 waiting for sarina to reply | ||
| Primark | 3886 | Artistic Denim Mills Limited (25130) | ziaullah | 17-Feb-24 | Workers benefits | gratuity issues | 20-feb-2024 send the internal note to sarina 24-feb-2024 send the internal note to sarina 4-march-2024 send the internal note to sarina 5-march-2024 send the internal note to sarina 11-march-2024 send the internal note to sarina 15-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 26-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 3 may 2024 send the internal note to sarina 6 may 2024 send the internal note to sarina 8 may 2024 send the internal note to sarina 9 may 2024 send the internal note to sarina 10 may 2024 send the internal note to sarina 13 may 2024 send the internal note to sarina 14 may 2024 send the internal note to sarina 17 may 2024 send the internal note to sarina 20 may 2024 send the internal note to sarina 21 may 2024 send the internal note to sarina 25 may 2024 send the internal note to sarina | Solved | Taha | 20-feb-2024 send the internal note to sarina 24-feb-2024 send the internal note to sarina 4-march-2024 send the internal note to sarina 5-march-2024 send the internal note to sarina 11-march-2024 send the internal note to sarina 15-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 26-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 3 may 2024 send the internal note to sarina 6 may 2024 send the internal note to sarina 8 may 2024 send the internal note to sarina 9 may 2024 send the internal note to sarina 10 may 2024 send the internal note to sarina 13 may 2024 send the internal note to sarina 14 may 2024 send the internal note to sarina 17 may 2024 send the internal note to sarina 20 may 2024 send the internal note to sarina 21 may 2024 send the internal note to sarina 25 may 2024 send the internal note to sarina | 20-feb-2024 waiting for sarina to reply 24-feb-2024 waiting for sarina to reply 4-march-2024 waiting for sarina to reply 5-march-2024 waiting for sarina to reply 11-march-2024 waiting for sarina to reply 15-april-2024 waiting for sarina to reply 25-april-2024 waiting for sarina to reply 26-april-2024 waiting for sarina to reply 29-april-2024 waiting for sarina to reply 30-april-2024 waiting for sarina to reply 3 may 2024 waiting for sarina to reply 6 may 2024 waiting for sarina to reply 8 may 2024 send the internal note to sarina 9 may 2024 send the internal note to sarina 10 may 2024 send the internal note to sarina 13 may 2024 waiting for sarina to reply 14 may 2024 waiting for sarina to reply 17 may 2024 waiting for sarina to reply 20 may 2024 waiting for sarina to reply 21 may 2024 waiting for sarina to reply 25 may 2024 waiting for sarina to reply | ||
| Target | 3882 | Artistic Milliners (Pvt) Ltd AM15 | Worker (Zaiba) | 17-Feb-24 | Workers benefits | transport issues | 20-feb-2024 send the internal note to sarina 27-feb-2024 send the internal note to sarina 6-march-2024 send the internal note to sarina 9-march-2024 send the internal note to sarina 25-march-2024 send the internal note to sarina 6-april-2024 send the internal note to sarina 16-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina 10 may-2024 send the internal note to sarina 13 may-2024 send the internal note to sarina 14 may-2024 send the internal note to sarina 17 may-2024 send the internal note to sarina 20 may-2024 send the internal note to sarina 21 may-2024 send the internal note to sarina 25 may-2024 send the internal note to sarina 12 june-2024 send the internal note to sarina 22 june-2024 send the internal note to sarina 5 july-2024 send the internal note to sarina | Solved | Taha | 20-feb-2024 send the internal note to sarina 27-feb-2024 send the internal note to sarina 6-march-2024 send the internal note to sarina 9-march-2024 send the internal note to sarina 25-march-2024 send the internal note to sarina 6-april-2024 send the internal note to sarina 16-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina 10 may-2024 send the internal note to sarina 13 may-2024 send the internal note to sarina 14 may-2024 send the internal note to sarina 17 may-2024 send the internal note to sarina 20 may-2024 send the internal note to sarina 21 may-2024 send the internal note to sarina 25 may-2024 send the internal note to sarina 12 june-2024 send the internal note to sarina 22 june-2024 send the internal note to sarina 5 july-2024 send the internal note to sarina | 20-feb-2024 waiting for sarina to reply 27-feb-2024 waiting for sarina to reply 6-march-2024 waiting for sarina to reply 9-march-2024 waiting for sarina to reply 25-march-2024 waiting for sarina to reply 6-april-2024 waiting for sarina to reply 16-april-2024 waiting for sarina to reply 25-april-2024 waiting for sarina to reply 29-april-2024 waiting for sarina to reply 30-april-2024 waiting for sarina to reply 3 may-2024 waiting for sarina to reply 6 may-2024 waiting for sarina to reply 8 may-2024 waiting for sarina to reply 9 may-2024 waiting for sarina to reply 10 may-2024 waiting for sarina to reply 13 may-2024 waiting for sarina to reply 14 may-2024 waiting for sarina to reply 17 may-2024 waiting for sarina to reply 20 may-2024 waiting for sarina to reply 21 may-2024 waiting for sarina to reply 25 may-2024 waiting for sarina to reply 12 june-2024 waiting for sarina to reply 22 june-2024 waiting for sarina to reply 5 july-2024 waiting for sarina to reply | ||
| Target | 3838 | US Apparel & Textiles (Pvt.)Ltd. Unit# 2 & 5 | Asjid abbas | 14-Feb-24 | Workers benefits | transport issues | 15-feb-2024 send the internal note to sarina 4-march-2024 send the internal note to sarina 7-march-2024 send the internal note to sarina 15-march-2024 send the internal note to sarina 25-march-2024 send the internal note to sarina 29-march-2024 send the internal note to sarina 30-march-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina 10 may-2024 send the internal note to sarina 13 may-2024 send the internal note to sarina 14 may-2024 send the internal note to sarina 17 may-2024 send the internal note to sarina 20 may-2024 send the internal note to sarina 21 may-2024 send the internal note to sarina 25 may-2024 send the internal note to sarina | Solved | Taha | 15-feb-2024 send the internal note to sarina 4-march-2024 send the internal note to sarina 7-march-2024 send the internal note to sarina 15-march-2024 send the internal note to sarina 25-march-2024 send the internal note to sarina 29-march-2024 send the internal note to sarina 30-march-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina 10 may-2024 send the internal note to sarina 13 may-2024 send the internal note to sarina 14 may-2024 send the internal note to sarina 17 may-2024 send the internal note to sarina 20 may-2024 send the internal note to sarina 21 may-2024 send the internal note to sarina 25 may-2024 send the internal note to sarina | 15-feb-2024 waiting for sarina to reply 4-march-2024 waiting for sarina to reply 7-march-2024 waiting for sarina to reply 15-march-2024 waiting for sarina to reply 25-march-2024 waiting for sarina to reply 29-march-2024 waiting for sarina to reply 30-march-2024 waiting for sarina to reply 3 may-2024 waiting for sarina to reply 6 may-2024 waiting for sarina to reply 8 may-2024 waiting for sarina to reply 9 may-2024 waiting for sarina to reply 10 may-2024 waiting for sarina to reply 13 may-2024 waiting for sarina to reply 14 may-2024 waiting for sarina to reply 17 may-2024 waiting for sarina to reply 20 may-2024 waiting for sarina to reply 21 may-2024 waiting for sarina to reply 25 may-2024 waiting for sarina to reply | ||
| Target | 3828 | Interloop Denim | Muhammad Imran | 12-Feb-24 | Unfair Termination/Employment Practices | unfair termination | 13-feb-2024 send the internal note to sarina 20-feb-2024 send the internal note to sarina 6-march-2024 send the internal note to sarina 9-march-2024 send the internal note to sarina | Solved | Taha | 13-feb-2024 send the internal note to sarina 20-feb-2024 send the internal note to sarina 6-march-2024 send the internal note to sarina 9-march-2024 send the internal note to sarina | 13-feb-2024 waiting for sarina to reply 20-feb-2024 waiting for sarina to reply 6-march-2024 waiting for sarina to reply 9-march-2024 waiting for sarina to reply | ||
| Target | 2261 | Interloop Limited HD1 | Worker (Safdar Ali) | 17-Oct-23 | Workers benefits | Worker name: Safdar Ali ID No. 208784 Department: Knitting 2 Designation: Senior Operator Site Name: Interloop HD1 Worker told that his mother is a cancer patient and his wife has also a delivery case and he had to take care both of them, because of that he take leave from factory and his leave are now over from factory. So for further leave his absent is marked. So he wants that he would be given leave with pay and also want some financial help from factory for his mother treatment. | Solved | Alisha | I have contacted with worker and he said that his issue regarding leave's has been resolved, he said that he had to take leave due to domestic problems and he was afraid that factory will terminate him due to excessive leave's as he was already given 2 warning letters due to excessive leave's, but now his issue is resolved and he has further no issue. | ||||
| Target | 3325 | Feroze1888 Mills Limited H23 | Worker (Asif Ali) | 21-Dec-23 | Workers benefits | Worker reported that he was terminated from factory because of fighting with co-worker and factory did not pay him gratuity. So he wants his gratuity. | Solved | Alisha | |||||
| Target | 3577 | Interloop Limited HD1 | Abu ul Hassan | 15-Jan-24 | Workers benefits | gratuity issues | 6-feb-2024 send the internal note to sarina 12-feb-2024 send the internal note to sarina 20-feb-2024 send the internal note to sarina 6-march-2024 send the internal note to sarina 9-march-2024 send the internal note to sarina | Solved | Taha | 6-feb-2024 send the internal note to sarina 12-feb-2024 send the internal note to sarina 20-feb-2024 send the internal note to sarina 6-march-2024 send the internal note to sarina 9-march-2024 send the internal note to sarina | 6-feb-2024 waiting for sarina to reply 12-feb-2024 waiting for sarina to reply 20-feb-2024 waiting for sarina to reply 6-march-2024 waiting for sarina to reply 9-march-2024 waiting for sarina to reply | ||
| Target | 3777 | Feroze1888 Mills Limited H23 | Muhammad Majid | 04-Feb-24 | Out of Scope | sister wedding money | 6-feb-2024 send the internal note to sarina 12-feb-2024 send the internal note to sarina 20-feb-2024 send the internal note to sarina 6-march-2024 send the internal note to sarina 25-march-2024 send the internal note to sarina 1 april-2024 send the internal note to sarina 3 april-2024 send the internal note to sarina 17 april-2024 send the internal note to sarina | Solved | Taha | 6-feb-2024 send the internal note to sarina 12-feb-2024 send the internal note to sarina 20-feb-2024 send the internal note to sarina 6-march-2024 send the internal note to sarina 25-march-2024 send the internal note to sarina 1 april-2024 send the internal note to sarina 3 april-2024 send the internal note to sarina 17 april-2024 send the internal note to sarina | 6-feb-2024 waiting for sarina to reply 12-feb-2024 waiting for sarina to reply 20-feb-2024 waiting for sarina to reply 6-march-2024 waiting for sarina to reply 25-march-2024 waiting for sarina to reply 1 april-2024 waiting for sarina to reply 3 april-2024 waiting for sarina to reply 17 april-2024 waiting for sarina to reply | ||
| Target | 3636 | Interloop Denim | tariq afzal | 20-Jan-24 | Workers benefits | charge sheet issue for no reason | 6-feb-2024 send the internal note to sarina 12-feb-2024 send the internal note to sarina 20-feb-2024 send the internal note to sarina 27-feb-2024 send the internal note to sarina | Solved | Taha | 6-feb-2024 send the internal note to sarina 12-feb-2024 send the internal note to sarina 20-feb-2024 send the internal note to sarina 27-feb-2024 send the internal note to sarina | 6-feb-2024 waiting for sarina to reply 12-feb-2024 waiting for sarina to reply 20-feb-2024 waiting for sarina to reply 27-feb-2024 waiting for sarina to reply | ||
| Target | 3629 | Interloop Limited HD3 | Anonymous worker | 19-Jan-24 | Workers benefits | According to the worker's voice notes, he is a student at Interloop HD3, and requests for shift change to he can study and work at the same time. The worker has approached internal channels for this request, but no actions have been taken so far. Some of his seniors have told him "either study or work". | 6-feb-2024 send the internal note to sarina 12-feb-2024 send the internal note to sarina 21-feb-2024 send the internal note to sarina 27-feb-2024 send the internal note to sarina | Solved | Taha | 6-feb-2024 send the internal note to sarina 12-feb-2024 send the internal note to sarina 21-feb-2024 send the internal note to sarina 27-feb-2024 send the internal note to sarina | 6-feb-2024 waiting for sarina to reply 12-feb-2024 waiting for sarina to reply 21-feb-2024 waiting for sarina to reply 27-feb-2024 waiting for sarina to reply | ||
| Target | 3480 | Feroze1888 Mills Limited H23 | Muhammad Farooq | 06-Jan-24 | Workers benefits | shift change | 6-feb-2024 send the internal note to sarina 12-feb-2024 send the internal note to sarina 21-feb-2024 send the internal note to sarina 27-feb-2024 send the internal note to sarina | Solved | Taha | 6-feb-2024 send the internal note to sarina 12-feb-2024 send the internal note to sarina 21-feb-2024 send the internal note to sarina 27-feb-2024 send the internal note to sarina | 6-feb-2024 waiting for sarina to reply 12-feb-2024 waiting for sarina to reply 21-feb-2024 waiting for sarina to reply 27-feb-2024 waiting for sarina to reply | ||
| Target | 3769 | YTM-2 | Anonymous worker | 03-Feb-24 | Workers benefits | Transport issues | 3-feb-2024 send the internal note to sarina 12-feb-2024 send the internal note to sarina 21-feb-2024 send the internal note to sarina 6-march-2024 send the internal note to sarina 9-march-2024 send the internal note to sarina | Solved | Taha | 3-feb-2024 send the internal note to sarina 12-feb-2024 send the internal note to sarina 21-feb-2024 send the internal note to sarina 6-march-2024 send the internal note to sarina 9-march-2024 send the internal note to sarina | 3-feb-2024 waiting for sarina to reply 12-feb-2024 waiting for sarina to reply 21-feb-2024 waiting for sarina to reply 6-march-2024 waiting for sarina to reply 9-march-2024 waiting for sarina to reply | ||
| Target | 3768 | Feroze1888 Mills Limited H23 | 03-Feb-24 | Unfair Termination/Employment Practices | unfair termination | 3-feb-2024 send the internal note to sarina 12-feb-2024 send the internal note to sarina 21-feb-2024 send the internal note to sarina 6-march-2024 send the internal note to sarina 9-march-2024 send the internal note to sarina | Solved | Taha | 3-feb-2024 send the internal note to sarina 12-feb-2024 send the internal note to sarina 21-feb-2024 send the internal note to sarina 6-march-2024 send the internal note to sarina 9-march-2024 send the internal note to sarina | 3-feb-2024 waiting for sarina to reply 12-feb-2024 waiting for sarina to reply 21-feb-2024 waiting for sarina to reply 6-march-2024 waiting for sarina to reply 9-march-2024 waiting for sarina to reply | |||
| Target | 3750 | US Apparel & Textiles (Pvt.)Ltd. Unit# 2 & 5 | shabaz masi | 31-Jan-24 | Workers benefits | overtime issues | 21-feb-2024 send the internal note to sarina 5-march-2024 send the internal note to sarina 11-march-2024 send the internal note to sarina 14-march-2024 send the internal note to sarina 25-march-2024 send the internal note to sarina | Solved | Taha | 21-feb-2024 send the internal note to sarina 5-march-2024 send the internal note to sarina 11-march-2024 send the internal note to sarina 14-march-2024 send the internal note to sarina 25-march-2024 send the internal note to sarina | 21-feb-2024 waiting for sarina to reply 5-march-2024 waiting for sarina to reply 11-march-2024 waiting for sarina to reply 14-march-2024 waiting for sarina to reply 25-march-2024 waiting for sarina to reply | ||
| Target | 3424 | US Apparel & Textiles (Pvt.)Ltd. Unit# 2 & 5 | Sofia Rani | 02-Jan-24 | Workers benefits | no overtime payments and tortured by in charge | 1-feb-2024 send the internal note to sarina 14-feb-2024 send the internal note to sarina 23-feb-2024 send the internal note to sarina 4-march-2024 send the internal note to sarina 15-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 3 may 2024 send the internal note to sarina 6 may 2024 send the internal note to sarina 8 may 2024 send the internal note to sarina 9 may 2024 send the internal note to sarina 13 may 2024 send the internal note to sarina 14 may 2024 send the internal note to sarina 17 may 2024 send the internal note to sarina 21 may 2024 send the internal note to sarina 25 may 2024 send the internal note to sarina 12 june 2024 send the internal note to sarina 22 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina | Solved | Taha | 1-feb-2024 send the internal note to sarina 14-feb-2024 send the internal note to sarina 23-feb-2024 send the internal note to sarina 4-march-2024 send the internal note to sarina 15-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 3 may 2024 send the internal note to sarina 6 may 2024 send the internal note to sarina 8 may 2024 send the internal note to sarina 9 may 2024 send the internal note to sarina 13 may 2024 send the internal note to sarina 14 may 2024 send the internal note to sarina 17 may 2024 send the internal note to sarina 21 may 2024 send the internal note to sarina 25 may 2024 send the internal note to sarina 12 june 2024 send the internal note to sarina 22 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina | 1-feb-2024 waiting for sarina to reply 14-feb-2024 waiting for sarina to reply 23-feb-2024 waiting for sarina to reply 4-march-2024 waiting for sarina to reply 15-april-2024 waiting for sarina to reply 25-april-2024 waiting for sarina to reply 29-april-2024 waiting for sarina to reply 30-april-2024 waiting for sarina to reply 3 may 2024 waiting for sarina to reply 6 may 2024 waiting for sarina to reply 8 may 2024 waiting for sarina to reply 9 may 2024 waiting for sarina to reply 13 may 2024 waiting for sarina to reply 14 may 2024 waiting for sarina to reply 17 may 2024 waiting for sarina to reply 21 may 2024 waiting for sarina to reply 25 may 2024 waiting for sarina to reply 12 june 2024 waiting for sarina to reply 22 june 2024 waiting for sarina to reply 24 june 2024 waiting for sarina to reply | ||
| Primark | 3412 | Digital Apparel PVT Ltd (26463) | Anonymous worker | 30-Jan-24 | Out of Scope | He reported that factory terminated him as there is no work in factory and factory asked him to pay his dues within 3,4 days and he wants his bonus I told him factories pay bonuses if factories are gaining profits. | Solved | Alisha | |||||
| Target | 3610 | YTM-7 | Worker (Dilshad Ahmad) | 18-Feb-24 | Out of Scope | The worker named Dilshad Ahmad from YTM 7, called and he was asking that how Hamary Awaz helpline helps the workers, and he said that he had an issue but did not provided details of his issue and he said that firstly he will talk to management and if they didn't resolve his issue then he will contact us, but after that he did not contact us. | Solved | Alisha | |||||
| Target | 3045 | Interloop Denim | Worker (M. Imran) | 05-Dec-23 | Unfair Termination/Employment Practices | Worker reported that he is terminated as he was in police custody for 3.5 months and factory terminated him so he wants to get hired again. | Solved | Alisha | |||||
| Target | 3599 | Interloop Limited HD5 | Anonymous worker | 17-Jan-24 | Health & Hygiene | The worker named Asif (SMO Toe closing, VSF 2) told in voice note that on night time they have some issue in working, as Chiller is installed on the place where they sit and because of cool breeze they faced lot of difficulty in working and they reported complaint about it but no actions taken. | Solved | Alisha | |||||
| Target | 3730 | AL-Karam Textile Mills (Pvt.) LTD Unit llI | Ayaz Ahmed | 29-Jan-24 | Working hours/OT | overtime issues | 13-feb-2024 send the internal note to sarina | Solved | Taha | 13-feb-2024 send the internal note to sarina | 13-feb-2024 waiting for sarina to reply | ||
| Primark | 3733 | Liberty Mills Limited Unit Lht Ii (25695) | Shazab Ali | 30-Jan-24 | Workers benefits | The management is not giving him the holiday money | 13-feb-2024 send the internal note to sarina 4-march-2024 send the internal note to sarina 11-march-2024 send the internal note to sarina 14-march-2024 send the internal note to sarina 25-march-2024 send the internal note to sarina 3-april-2024 send the internal note to sarina 6-april-2024 send the internal note to sarina 16-april-2024 send the internal note to sarina | Solved | Taha | 13-feb-2024 send the internal note to sarina 4-march-2024 send the internal note to sarina 11-march-2024 send the internal note to sarina 14-march-2024 send the internal note to sarina 25-march-2024 send the internal note to sarina 3-april-2024 send the internal note to sarina 6-april-2024 send the internal note to sarina 16-april-2024 send the internal note to sarina | 13-feb-2024 waiting for sarina to reply 4-march-2024 waiting for sarina to reply 11-march-2024 waiting for sarina to reply 14-march-2024 waiting for sarina to reply 25-march-2024 waiting for sarina to reply 3-april-2024 waiting for sarina to reply 6-april-2024 waiting for sarina to reply 16-april-2024 waiting for sarina to reply | ||
| Target | 3721 | Interloop Limited HD2&4 | 29-Jan-24 | Workers benefits | workers senior is not approving his leaves | 29-jan-2024 send the internal note to sarina 13-feb-2024 send the internal note to sarina 21-feb-2024 send the internal note to sarina 6-march-2024 send the internal note to sarina 9-march-2024 send the internal note to sarina | Solved | Taha | 29-jan-2024 send the internal note to sarina 13-feb-2024 send the internal note to sarina 21-feb-2024 send the internal note to sarina 6-march-2024 send the internal note to sarina 9-march-2024 send the internal note to sarina | 29-jan-2024 waiting for sarina to reply 13-feb-2024 waiting for sarina to reply 21-feb-2024 waiting for sarina to reply 6-march-2024 waiting for sarina to reply 9-march-2024 waiting for sarina to reply | |||
| Target | 3590 | YTM-7 | Worker (Abdul Basit) | 16-Jan-24 | Workers benefits | The worker named Abdul Basit works in Warping and sizing department from YTM-7 sent message and told the issue that he took leave from Incharge for 6 days but did not submit written application and he went home as his children were sick. After 6 days when he came back to factory his incharge asked him that he did not gave him leave so he will not be allowed to work on his place. I asked him more questions related to his issue but he replied that he signed a contract with his Foreman that if next time he will do that then he can terminate him, and worker submit him advance resign and he said that as he sign a contract with him so he has no issue further. | Solved | Alisha | |||||
| Out Of Scope | 3524 | Out of Scope | Anonymous worker | 09-Jan-24 | Out of Scope | I have contacted with worker and he is asking that if they wants to complaint then it is necessary to tell the name or employee code, I responded him and he said that he just wanted to know. He has no issue. | Solved | Alisha | |||||
| Out Of Scope | 3474 | Out of Scope | Anonymous worker | 05-Jan-24 | Out of Scope | Solved | Alisha | ||||||
| Target | 3413 | Feroze1888 Mills Limited H23 | Worker (Kamran Ullah) | 30-Dec-23 | Working hours/OT | Worker reported that his supervisor forcing him to do work in night shift. | Solved | Alisha | |||||
| Target | 3403 | US Apparel & Textiles (Pvt.)Ltd. Unit# 2 & 5 | Anonymous worker | 30-Dec-23 | Working hours/OT | Worker reported that they are not given overtime wages. | Solved | Alisha | |||||
| Target | 3401 | US Apparel & Textiles (Pvt.)Ltd. Unit# 2 & 5 | Worker (Abdul Hafeez) | 29-Dec-23 | Workers benefits | Worker named Abdul Hafeez works in sewing department for past 6 months from US-5 Apparel, sent messages and said that he wants to change his department but as he doesn't have any reference so it is impossible for him to change the department. He wants to do work as a permanent employee so he wants to shift in finishing department. | Solved | Alisha | |||||
| Target | 3368 | Worker (Lal Baloch) | 26-Dec-23 | Wages | Worker named Lal Baloch works as a security guard sent voice message and told that he is from A-M Company did not mention unit no and said that they are not given legal minimum wage still, their salary is still 20 to 22,000. | Solved | Alisha | ||||||
| Target | 3366 | Interloop Limited HD2&4 | Worker (Asmat Ullah) | 25-Dec-23 | Workers benefits | Worker reported that supervisor do favoritism and gave more marks to favorite workers and then their salaries increased. | Solved | Alisha | |||||
| Target | 3351 | Interloop Limited HD1 | Worker (Abid Hussain) | 23-Dec-23 | Workers benefits | Worker reported that his supervisor's behavior is not good with him also he did not sign his leaves. | Solved | Alisha | |||||
| Target | 3207 | Interloop Limited HD5 | Worker (Iqra) | 15-Dec-23 | Unfair Termination/Employment Practices | Worker reported that factory terminated her and she wants his job back. | Solved | Alisha | |||||
| Primark | 3519 | Al Rahim Textile Industries (18523) | islamdeen | 09-Jan-24 | Workers benefits | salary issues | 27-jan-2024 send the internal note to sarina 9-feb-2024 send the internal note to sarina 7-march-2024 send the internal note to sarina 15-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 3 may 2024 send the internal note to sarina 6 may 2024 send the internal note to sarina 8 may 2024 send the internal note to sarina 9 may 2024 send the internal note to sarina 13 may 2024 send the internal note to sarina 14 may 2024 send the internal note to sarina 17 may 2024 send the internal note to sarina 21 may 2024 send the internal note to sarina 25 may 2024 send the internal note to sarina 12 june 2024 send the internal note to sarina 22 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina | Solved | Taha | 27-jan-2024 send the internal note to sarina 9-feb-2024 send the internal note to sarina 7-march-2024 send the internal note to sarina 15-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 3 may 2024 send the internal note to sarina 6 may 2024 send the internal note to sarina 8 may 2024 send the internal note to sarina 9 may 2024 send the internal note to sarina 13 may 2024 send the internal note to sarina 14 may 2024 send the internal note to sarina 17 may 2024 send the internal note to sarina 21 may 2024 send the internal note to sarina 25 may 2024 send the internal note to sarina 12 june 2024 send the internal note to sarina 22 june 2024 send the internal note to sarina 24 june 2024 send the internal note to sarina 5 july 2024 send the internal note to sarina 6 july 2024 send the internal note to sarina | 27-jan-2024 waiting for sarina to reply 9-feb-2024 waiting for sarina to reply 7-march-2024 waiting for sarina to reply 15-april-2024 waiting for sarina to reply 25-april-2024 waiting for sarina to reply 29-april-2024 waiting for sarina to reply 30-april-2024 waiting for sarina to reply 3 may 2024 waiting for sarina to reply 6 may 2024 waiting for sarina to reply 8 may 2024 waiting for sarina to reply 9 may 2024 waiting for sarina to reply 13 may 2024 waiting for sarina to reply 14 may 2024 waiting for sarina to reply 17 may 2024 waiting for sarina to reply 21 may 2024 waiting for sarina to reply 25 may 2024 waiting for sarina to reply 12 june 2024 waiting for sarina to reply 22 june 2024 waiting for sarina to reply 24 june 2024 waiting for sarina to reply 5 july 2024 waiting for sarina to reply 6 july 2024 send the internal note to sarina | ||
| Target | 3691 | YTM-7 | Abda Parveen | 24-Jan-24 | Workers benefits | attendance issues | 27-jan-2024 send the internal note to sarina 14-feb-2024 send the internal note to sarina 23-feb-2024 send the internal note to sarina 11-march-2024 send the internal note to sarina 15-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina 13 may-2024 send the internal note to sarina 14 may-2024 send the internal note to sarina 17 may-2024 send the internal note to sarina 21 may-2024 send the internal note to sarina 25 may-2024 send the internal note to sarina 31 may-2024 send the internal note to sarina | Solved | Taha | 27-jan-2024 send the internal note to sarina 14-feb-2024 send the internal note to sarina 23-feb-2024 send the internal note to sarina 11-march-2024 send the internal note to sarina 15-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina 13 may-2024 send the internal note to sarina 14 may-2024 send the internal note to sarina 17 may-2024 send the internal note to sarina 21 may-2024 send the internal note to sarina 25 may-2024 send the internal note to sarina 31 may-2024 send the internal note to sarina | 27-jan-2024 waiting for sarina to reply 14-feb-2024 waiting for sarina to reply 23-feb-2024 waiting for sarina to reply 11-march-2024 waiting for sarina to reply 15-april-2024 waiting for sarina to reply 25-april-2024 waiting for sarina to reply 29-april-2024 waiting for sarina to reply 30-april-2024 waiting for sarina to reply 3 may-2024 waiting for sarina to reply 6 may-2024 waiting for sarina to reply 8 may-2024 waiting for sarina to reply 9 may-2024 waiting for sarina to reply 13 may-2024 waiting for sarina to reply 14 may-2024 waiting for sarina to reply 17 may-2024 waiting for sarina to reply 21 may-2024 waiting for sarina to reply 25 may-2024 waiting for sarina to reply 31 may-2024 waiting for sarina to reply | ||
| Out Of Scope | 3360 | Out of Scope | Anonymous worker | 24-Dec-23 | Workers benefits | Worker is asking for financial help from factory. | Solved | Alisha | |||||
| Out Of Scope | 3381 | Out of Scope | Anonymous worker | 27-Dec-23 | Harassment/Physical Assault | According to worker's messages what I understood is that other workers and seniors behaved badly with him and if workers speaks in front of seniors then they terminate the workers. | Solved | Alisha | |||||
| Primark | 3379 | Artistic Denim Mills Limited (25130) | Anonymous worker | 26-Dec-23 | Out of Scope | Worker did not mention anything about his issue. | Solved | Alisha | |||||
| Primark | 3302 | Artistic Denim Mills Limited (25130) | Worker (M. Yousaf) | 20-Dec-23 | Workers benefits | Worker wants his gratuity. | Solved | Alisha | |||||
| Target | 3258 | Interloop Apparel | Worker (Mujahid Hussain) | 18-Dec-23 | Workers benefits | Worker wants to be transferred in his previous department. | Solved | Alisha | |||||
| Target | 2905 | Interloop Denim | Worker (M. Waqar) | 26-Nov-23 | Harassment/Physical Assault | Worker reported that his senior teased him and abused him to complete the tasks as a final checker while worker a helper. | Solved | Alisha | |||||
| Primark | 2856 | Soorty Enterprises Pvt Ltd | Worker (M. Aslam) | 21-Nov-23 | Workers benefits | Worker wants EOBI Pension from factory. | Solved | Alisha | |||||
| Target | 3643 | abdul rehman | 20-Jan-24 | Unfair Termination/Employment Practices | unfair termination and pending dues | 25-jan-2024 send the internal note to sarina 13-feb-2024 send the internal note to sarina 21-feb-2024 send the internal note to sarina 27-feb-2024 send the internal note to sarina 6-march-2024 send the internal note to sarina 9-march-2024 send the internal note to sarina | Solved | Taha | 25-jan-2024 send the internal note to sarina 13-feb-2024 send the internal note to sarina 21-feb-2024 send the internal note to sarina 27-feb-2024 send the internal note to sarina 6-march-2024 send the internal note to sarina 9-march-2024 send the internal note to sarina | 25-jan-2024 waiting for sarina to reply 13-feb-2024 waiting for sarina to reply 21-feb-2024 waiting for sarina to reply 27-feb-2024 waiting for sarina to reply 6-march-2024 waiting for sarina to reply 9-march-2024 waiting for sarina to reply | |||
| Out Of Scope | 2973 | Out of Scope | Worker (M. Khalid) | 30-Nov-23 | Out of Scope | Worker needs loan for his and his brother's marriage. | Solved | Alisha | |||||
| Target | 3482 | Feroze1888 Mills Limited H23 | Worker (Abdul Khaliq) | 06-Jan-24 | Wages | Worker reported that his salary is not given to him but later when I contacted him for details he said that his issue is resolved. | Solved | Alisha | |||||
| Out Of Scope | 3497 | Out of Scope | Anonymous worker | 08-Jan-24 | Out of Scope | worker said that he wants to do complaint. I asked him about his issue on message he replied that he talked to the management if they will not resolved his issue then he will surely contact us. | Solved | Alisha | |||||
| Target | 3531 | Worker (Kashif Riaz) | 10-Jan-24 | Unfair Termination/Employment Practices | Worker reported that factory terminated him but later he told that factory called him back and his issue resolved. | Solved | Alisha | ||||||
| Target | 3253 | Worker (Ramzan Jutt) | 18-Dec-23 | Workers benefits | Worker reported that line leader did not sign their leaves. | Solved | Alisha | ||||||
| Target | 3243 | Artistic Milliners Pvt Ltd Unit # AMG | Worker (Asif Rehman) | 17-Dec-23 | Workers benefits | Worker reported that factory is not providing them transport facility. | Solved | Alisha | |||||
| Out Of Scope | 3226 | Out of Scope | Anonymous worker | 16-Dec-23 | Out of Scope | Person asking for financial help. | Solved | Alisha | |||||
| Primark | 3125 | Digital Apparel PVT Ltd (26463) | Anonymous worker | 10-Dec-23 | Harassment/Physical Assault | Worker reported that new Manager Mr. Tariq use abusive language with workers and also demand food from workers. | Solved | Alisha | |||||
| Target | 3097 | Interloop Denim | Worker (Samar Abbas) | 08-Dec-23 | Harassment/Physical Assault | Worker reported that Supervisor tease them and use abusive language. | Solved | Alisha | |||||
| Target | 3027 | Anonymous worker | 03-Dec-23 | Workers benefits | Worker reported shifts issue. | Solved | Alisha | ||||||
| Target | 3026 | Ebrahim Textile Mills | Anonymous worker | 03-Dec-23 | Wages | In voice notes worker is saying that he is working in Ebrahim Textiles and he wants to remain anonymous. He is saying that workforce is less according to the work requirement, he is saying that there is not increment in their salaries and they forced to do lot of work. | Solved | Alisha | |||||
| Target | 2961 | YTM-7 | Worker (M. Amir) | 29-Nov-23 | Wages | Worker sent message and told that they are not getting minimum wage. | Solved | Alisha | |||||
| Out Of Scope | 3612 | Out of Scope | Unknown person | 18-Jan-24 | Out of Scope | Worker needs job. | Solved | Alisha | |||||
| Target | 3641 | Interloop Apparel | Syed Ali Gillani | 20-Jan-24 | Harassment/Physical Assault | 24-jan-2024 send the internal note to sarina 25-jan-2024 send the internal note to sarina 21-feb-2024 send the internal note to sarina 27-feb-2024 send the internal note to sarina 6-march-2024 send the internal note to sarina 8-march-2024 send the internal note to sarina | Solved | Taha | 24-jan-2024 send the internal note to 25-jan-2024 send the internal note to sarina 21-feb-2024 send the internal note to sarina 27-feb-2024 send the internal note to sarina 6-march-2024 send the internal note to sarina 8-march-2024 send the internal note to sarina | 24-jan-2024 waiting for sarina to reply 25-jan-2024 waiting for sarina to reply 21-feb-2024 waiting for sarina to reply 27-feb-2024 waiting for sarina to reply 6-march-2024 waiting for sarina to reply 8-march-2024 waiting for sarina to reply | |||
| Target | 3644 | Interloop Denim | 21-Jan-24 | Health & Hygiene | food quality is not good | 24-jan-2023 send the internal note to sarina 21-feb-2024 send the internal note to sarina | Solved | Taha | 24-jan-2023 send the internal note to sarina 21-feb-2024 send the internal note to sarina | 24-jan-2023 waiting for sarina to reply 21-feb-2024 waiting for sarina to reply | |||
| Target | 3645 | Interloop Denim | 21-Jan-24 | Health & Hygiene | food quality is not good | 24-jan-2024 send the internal note to sarina 21-feb-2024 send the internal note to sarina 27-feb-2024 send the internal note to sarina 5-march-2024 send the internal note to sarina 6-march-2024 send the internal note to sarina 8-march-2024 send the internal note to sarina | Solved | Taha | 24-jan-2024 send the internal note to sarina 21-feb-2024 send the internal note to sarina 27-feb-2024 send the internal note to sarina 5-march-2024 send the internal note to sarina 6-march-2024 send the internal note to sarina 8-march-2024 send the internal note to sarina | 24-jan-2024 waiting for sarina to reply 21-feb-2024 waiting for sarina to reply 27-feb-2024 waiting for sarina to reply 5-march-2024 waiting for sarina to reply 6-march-2024 waiting for sarina to reply 8-march-2024 waiting for sarina to reply | |||
| Target | 3677 | Interloop Limited HD3 | Muhammad Ashiq | 24-Jan-24 | Workers benefits | in charge change | 24-jan-2024 send the internal note to sarina 27-jan-2024 send the internal note to sarina | Solved | Taha | 24-jan-2024 send the internal note to sarina 27-jan-2024 send the internal note to sarina | 24-jan-2024 waiting for sarina to reply 27-jan-2024 waiting for sarina to reply | ||
| Target | 3421 | Interloop Limited HD2&4 | Muhammad Sarfaraz | 01-Jan-24 | Exploitation | foreman use abusive language | 24-jan-2024 send the internal note to sarina 14-feb-2024 send the internal note to sarina 23-feb-2024 send the internal note to sarina 4-march-2024 send the internal note to sarina 11-march-2024 send the internal note to sarina 15-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina 13 may-2024 send the internal note to sarina 14 may-2024 send the internal note to sarina 17 may-2024 send the internal note to sarina 21 may-2024 send the internal note to sarina 25 may-2024 send the internal note to sarina | Solved | Taha | 24-jan-2024 send the internal note to sarina 14-feb-2024 send the internal note to sarina 23-feb-2024 send the internal note to sarina 4-march-2024 send the internal note to sarina 11-march-2024 send the internal note to sarina 15-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina 13 may-2024 send the internal note to sarina 14 may-2024 send the internal note to sarina 17 may-2024 send the internal note to sarina 21 may-2024 send the internal note to sarina 25 may-2024 send the internal note to sarina | 24-jan-2024 waiting for sarina to reply 14-feb-2024 waiting for sarina to reply 23-feb-2024 waiting for sarina to reply 4-march-2024 waiting for sarina to reply 11-march-2024 waiting for sarina to reply 15-april-2024 waiting for sarina to reply 25-april-2024 waiting for sarina to reply 29-april-2024 waiting for sarina to reply 30-april-2024 waiting for sarina to reply 3 may-2024 waiting for sarina to reply 6 may-2024 waiting for sarina to reply 8 may-2024 waiting for sarina to reply 9 may-2024 waiting for sarina to reply 13 may-2024 waiting for sarina to reply 14 may-2024 waiting for sarina to reply 17 may-2024 waiting for sarina to reply 21 may-2024 waiting for sarina to reply 25 may-2024 waiting for sarina to reply | ||
| Target | 3415 | Interloop Denim | asif | 31-Dec-23 | Workers benefits | warning letter issues | 24-jan-2024 send the internal note to sarina | Solved | Taha | 24-jan-2024 send the internal note to sarina | 24-jan-2024 waiting for sarina to reply | ||
| Target | 2970 | Interloop Denim | Worker (M. Mustafa) | 30-Nov-23 | Workers benefits | Worker told that his seniors did not sign his leave. | Solved | Alisha | |||||
| Target | 2916 | YTM-7 | Worker (Umair) | 27-Nov-23 | Unfair Termination/Employment Practices | Worker reported that he was terminated from factory and he wants to resume job. | Case escalated to factory management: Complainant was hired as a daily wages employee and during probation he had multiple absenteeism without any information and prior approval therefore, due to continuous absence, his services been terminated. | Solved | Alisha | Note: systemic issue noticed in YTM - workers are not provided with a copy of their work contracts and when terminated (if proven termination) are not provided with termination letter. | N/A | ||
| Target | 2898 | YTM-7 | Worker (Tariq) | 24-Nov-23 | Wages | An anonymous worker from YTM-7 contacted the Hamary Awaz Helpline to report the following concerns: The worker revealed that contractors in all the garment departments where workers are paid based on piece-rate, such as Mr. Sabir, Mr. Moosa, Mr. Azam, Mr. Shaheer, Mr. Ahmad, Mr. Saad, and Mr. Maraiz, have control over the workers' ATM cards. According to the worker, they never had their own ATM cards because the factory management gave them to the contractors from the beginning. The worker claims that their salaries are not paid by HR. Instead, the contractors withdraw cash from the workers' ATMs and distribute the salaries according to their will. As a result, the workers are being paid their salaries late and receiving less than the agreed amount at the contractors' discretion. For example, according to the worker, they are supposed to be paid based on a piece rate of 10 PKR per piece, but the contractors only provide them with 1 PKR or sometimes 5 PKR per piece, significantly below the full piece rate. The worker mentioned that if they talk to the factory about this issue, nothing is done to address it. | Factory response: Let me assure you that Yunus is fully committed to addressing all grievances whether registered through an internal grievance mechanism or via the Humary Awaz platform. Furthermore, as mentioned in our previous conversation, we are ensuring direct payments, maintaining minimum wage, and paying through digital payment. In addition, let me reemphasize that sharing of ATM card along with the pin code with anyone is strictly prohibited as per State Bank regulations therefore, if a worker is involved in any wrongdoing, then it is his / her personal decision and Yunus has nothing to do with this. Our response: Regarding the three cases of similar nature (#HA2653, #HA2898, and #HA3220), the grievants have stated that they work in garment. Two of them work in the Stitching department, while the third grievant works in B. Building, 3rd Floor Filling Machine. The workers from the latter two cases mentioned that they are piece-rate workers who have not signed any contracts. Kindly clarify whether garment workers are factory workers or third party workers and their employment status. Factory response: The Stitching production workers are company workers and on direct employment with Yunus Kinly clarify if there are any contractors working in these departments? Factory response: None Regarding your point, "After the successful bio-metric, the ATM card was handed over to the worker for further activation." Please clarify if this process is documented? Do workers sign any acknowledgment when the handover is made? Factory response: Yes. Finance get worker’s acknowledgment while handing over ATM cards. Regarding the orientation and awareness program named "Uraan," do the topics cover the process of opening a bank account, receiving bank details and worker confidentiality? Is attendance being recorded or minutes being taken? Kindly share these records with the Helpline for reference. Factory response: Uraan program does not cover these topics. However, the HCM department provides awareness regarding ATM credentials confidentiality during employee orientation. Furthermore, the same awareness is being ensured at the time of handing the ATM to the worker Since workers from these three cases have mentioned not receiving their ATM cards since they started working at the factory, we would like to understand the remediation measures being taken by Yunus to ensure consistent adherence to the mentioned process across Unit 7. This is to prevent similar incidents and ensure that all workers indeed receive their bank details and ATM cards. Our follow up email: However, upon recent follow-ups in April, the grievant stated that no actions have been taken, and they have not received their ATM card. Contractors are still paying their salary in cash below the standard rates. The worker mentioned that all piece rate workers from building A to E experience the same. Since workers from these three cases have mentioned not receiving their ATM cards since they started working at the factory, we would like to understand the remediation measures being taken by Yunus to ensure consistent adherence to the mentioned process across Unit 7. This is to prevent similar incidents and ensure that all workers indeed receive their bank details and ATM cards. As introduced in the Webinar last week and to support YTM's internal grievance handling procedure, please find attached the investigation report template. Ideally, we recommend using the investigation template for assessing all risk level cases, as it promotes a culture of risk mitigation and represents best practice. However, we understand that you may not always have the capacity to complete the template for all cases. Since investigations for high-risk cases thus far have not met the desired standards, we kindly request that you use this template for high-risk cases to ensure consistency and thoroughness in the investigations. The report template also serves as a powerful tool for YTM's internal grievance handling process, including investigation approach, identification of root causes, and remediation actions. By using the template, YTM can standardise their investigation process, maintain proper documentation, and promote transparency. We believe that using this template will contribute to the improvement of your internal grievance handling procedures. Factory response: Initially responded to your email on March 13, 2024. Following that, regarding this query, YTML conducted a survey in which we did not find any such issue where someone holds workers' ATM cards. I believe these complaints are fabricated. How is it possible for a worker to receive their ATM card, sign for it, activate it through biometrics, then call the bank's call center from their authorized personal number, provide confidential information, generate the PIN for the ATM card themselves, and then have the bank activate their card? There are at least four processes for activating the card, and workers are claiming that someone is holding their ATM card and operating it. If this is indeed the case, then why has not the complainant blocked their ATM card by simply calling the bank? Despite continuously reaching out to the 'Humary Awaz' platform but not contacting the bank to block their card, I believe we need to close this case that complainant provide misleading information with malicious intention. Factory also did not complete the investigation report. | Solved | Alisha | In July 2024, worker contacted the helpline to say that ATM issue was resolved almost three months ago - factory returned the ATM cards to workers and workers were receiving wages in the bank account, contractors did no longer have access to ATM cards. The worker also mentioned that he no longer workers at YTM. Note: In May 2024, an additional grievance was raised regarding the same issue, #HA4924. The case is still on-going, with frequent communication with the Target team. | N/A | ||
| Primark | 2894 | Liberty Mills Limited Unit Lht Ii (25695) | Worker (Nusrat Parveen) | 24-Nov-23 | Health & Hygiene | Worker reported that in rest room there are only 1 fan and due to excessive female strength room temperature heats up and cause suffocation. | Solved | Alisha | I have contacted with worker and she told that yes now there are 3 more fans installed in rest room and issue is resolved now. | ||||
| Target | 2843 | Interloop Denim | Worker (Aasma) | 21-Nov-23 | Exploitation | 21 Nov,23: Worker reported the issue that one of her colleague was on leave and she verify the lines of that colleague and she made a mistake in verifying the orders and due to that mistake she received a charge sheet. So she requested that each worker should focus on their own lines so that no mistake to happen. | 16 Jan,24: Case escalated to factory management. 23 Jan,24: Factory responded that: Duty Arrangements Followed in production lines: 3 quality auditors for 12 production lines i.e. 4 lines per quality auditor In absence of anyone from the above 3, 2 quality auditors look after all 12 production lines Case Details: On Nov 15, 2023, one quality auditor Mr. Waseem Khushi was not available Ms. Asma & Mr. Gulzar Ahmed were looking after 6 lines each A non-conformance was reported in one of the lines on the said date which were being looked after by Ms. Asma A charge sheet was issued to her in which she was asked to explain as why the non-conformance had occurred Against this charge sheet, Ms. Asma confessed that this mistake happened due to looking after additional lines due to non-availability of her other colleague and apologized Based on her response, she was pardoned and no further disciplinary action was taken against her. (disciplinary action cases attached) Feedback from other quality auditors: Mr. Waseem Khushi & Mr. Gulzar Ahmed were approached and asked about the problems they face in managing 6 lines in case third quality auditor is not available. They have shared that they face no problem in doing so as the workload is manageable and we are also provided support from our supervisor Mr. Waseem where ever required and his behavior with us is also good and supportive. Furthermore, grievance was shared with Mr. Zafar Head Of Quality Assurance Department and he has assured that in future a reliever auditor will be plugged-in in case any quality auditor is not available so that work load is managed as per routine. | Solved | Alisha | 9 Feb,24: Helpline again followed up with factory management for more details that the grievant has confirmed her charge sheet had been cancelled by HR and appreciates the support to resolve her issue. From her first grievance, The worker has also requested an improvement in the behavior of supervisor Mr. Waseem Abbas. According to the worker, Mr. Abbas tends to become angry with workers and communicates with them rudely, especially when there are mistakes. Could a briefing session be conducted with the supervisor to brief him on treating all workers respectfully, irrespective of performance-related issues? Enhancing communication with workers regarding their performance, such as through performance appraisals and obtaining feedback on their challenges, can also contribute to improvement. 19 April,24: Factory replied that: A briefing session was carried out with Mr. Waseem in which he explained that his behaviour with both male & female subordinate staff gets a little strict & harsh due to just because of the workload due to which female staff being sensitive feels it more. He is aware that female staff should be given more respect based on which he has assured that in future he will improve upon his behaviour and be more careful while dealing with his staff and especially female staff. 27 April,24: Helpline contacted grievant for verification and she responded that that her department is changed. She is no more working under supervision of Mr. Waseem. As her department changed so she further have no issue with behavior of supervisor so case is closed. | N/A | ||
| Target | 3135 | Interloop Denim | Worker (M. Irfan) | 11-Dec-23 | Workers benefits | Worker reported the issue that there were 2 shifts in factory: Morning (6 AM to 2 PM) Evening (2 PM to 10 PM) but from Nov,23 factory started Night shift which is from (10 PM to 6 AM) and in the evening and night shift factory doesn't providing the transport facility while in morning shift they are providing transportation and workers are facing lot of problems for reaching to factory. The worker told that they talked to Manager Mr. Altaf and HR but their problem is not resolved. He said that if factory can not provide transport in night shift then they should finish night shift as it is very difficult for workers to went to factory or they should change workers shift to morning so that workers can easily reach factory. | Solved | Alisha | 24 Jan,24: Factory responded that Night Shift Transport: Morning shift (6 am to 2pm), Afternoon Shift (2 pm to 10 pm) and Night Shift (10 pm to 6 am) we are operating 3 vehicles in each of the aforementioned shifts on similar routes i.e. from Kasur, Chunian & Habibabad to mills and back and we did not receive any such complaint from any employee traveling in these vehicles otherwise we would have addressed it accordingly. 9 March,24: I have contacted with worker and informed him about factory response but he said that in finishing department there are 2 shifts but in his department there are 3 shifts (6 AM to 2 PM, 2 PM to 10 PM, 10 PM to 6 AM) and in his department only in 1 shift (6 AM to 2 PM) transport is provided them. In other 2 shifts transport is not available. He told that yes factory is providing transport in Kasur, Chunain and Habibabad but worker route is different from these routes that's why he is asking about transport facilitation. Worker told that their route is Thokar Niaz Baig and they have to manage transportation on their own to reach factory. Workers have to travel 30 KM to reach factory in 2 shifts which are 2 PM to 10 PM and 10 PM to 6 AM. Worker wants that they should be provided with transportation in other 2 shifts also. 19 March,24: Again I have contacted with worker and informed him about factory response and explain him the whole response of factory and worker said that ok they will talk to MR about this issue and he is satisfied with the helpline response provided to him. Worker further have no query. So case is closed. | N/A | |||
| Primark | 3157 | Artistic Denim Mills Limited (25130) | Worker (Sarfaraz) | 12-Dec-23 | Wages | Worker wants his gratuity from factory. | Solved | Alisha | N/A | ||||
| Target | 3225 | Interloop Denim | Worker (Abu Bakar) | 16-Dec-23 | Health & Hygiene | Worker reported the issue that he works in night shift from 10PM to 6AM and there is no meal break during his work hours. If workers complaints about the meal, the canteen person responded that meal is not allowed in this shift. Secondly, he reported that in night shift, the factory transport picks the workers around 30 KM and rest of 18 to 20 KM they have to manage by themselves which is very difficult for workers to manage. So he wants that their shift should be changed to 6 AM to 2 PM because in this shift factory transport picks the workers from their village and workers can easily reach the factory in morning shift. | Case escalated to factory management. | Solved | Alisha | 9 Jan,24: Case escalated to factory management. 23 Jan,24: Factory replied that Mess food quality and hygienic conditions already responded against the Ticket no. HA 2939 & HA 3151 and the same response may be considered for Mess issues highlighted in this grievance please. Morning shift (6 am to 2pm), Afternoon Shift (2 pm to 10 pm) and Night Shift (10 pm to 6 am) we are operating 3 vehicles in each of the aforementioned shifts on similar routes i.e. from Kasur, Chunian & Habibabad to mills and back and we did not receive any such complaint from any employee traveling in these vehicles otherwise we would have addressed it accordingly. It is shared that the shift of employees of the section which is supervised by Mr. Bilawal and Mr. Razzaq has already been changed in the current month i.e. Jan 2024 keeping in view requirement and workload of the department. Shifts of employees are managed keeping in view the requirements of manufacturing operations for its smooth functioning and employees are aware about it as well. 10 Feb,24: I have contacted with worker and informed him about factory response and he told that now his shift changed from 1 Feb,24. Now he is working in 6 AM to 3 PM shift and he said that in day shift the quality of food is satisfactory and Admin Staff checks it on daily basis but in night shift the cold food being served to the workers because in night shift Admin staff not present there so canteen contractor serve cold food to the workers. He told that there is no register available in mess where workers can write down their complaints regarding food, while other workers (who reported issue to Taha) confirmed that there is register available in canteen. The worker told that if they had any issue they report to the Supervisor, then Senior Officer and then to HR and they solve the workers issues. I have read the documents shared by factory in which factory taken feedback from workers of Chunain, Kasur and Habibabad: It is written that All employees provide feedback related to their vehicle (vehicle environment, driver behavior, stop pick and drop and other issues) And all workers of Chunain and Habibabad shared there consent that they have no problem. While one worker from Kasur route shared the feedback that Vehicle lock and Glass are broken. Curtains are not in good state and there are some curtains missing in vehicle and other workers are satisfied. So case is closed. | N/A | ||
| Target | 3296 | Interloop Denim | Anonymous Worker | 20-Dec-23 | Workers benefits | Worker reported that the attendant in day care does not care their children. | We escalated the case. Factory shared details about the issue. We trying to confirm from worker but worker was unreachable. So we closed the case. | Solved | Alisha | N/A | |||
| Target | 3546 | Interloop Limited HD1 | Worker (Noman) | 11-Jan-24 | Health & Hygiene | Worker reported that in their department there is so much cold and it is very difficult for them to work. | Solved | Alisha | |||||
| Target | 3550 | Interloop Denim | Worker (Khizar Hayat) | 11-Jan-24 | Health & Hygiene | Worker reported that 2 washrooms of their department are very dirty and he requested that washrooms should be cleaned daily. | Solved | Alisha | |||||
| Target | 2613 | YTM-7 | Worker (M. Bilal) | 10-Nov-23 | Unfair Termination/Employment Practices | Solved | Alisha | ||||||
| Primark | 2946 | Al Rahim Textile Industries (18523) | Worker (Jawad Hussain) | 29-Nov-23 | Working hours/OT | Worker reported that they are forced to do overtime but they did not get overtime wages. | Solved | Alisha | Worker is unresponsive so we closed the case. | N/A | |||
| Primark | 3216 | Soorty Enterprises Pvt Ltd | Worker (M. Saeed Shah) | 15-Dec-23 | Unfair Termination/Employment Practices | Worker reported that he was terminated from factory and factory did not pay him gratuity and bonus. | Factory response: We would like to provide clarification regarding the employee in question. M. Saeed Shah, who is employed at Unit 04, serves as a Line Operator in the Sewing Department, operating under the supervision of Mr. Kamal Pasha. It has come to our attention that the complaint filed by the employee mentioned above was found to be false, with an apparent intention to mislead "HAMARI AWAZ". Regrettably, we have observed a consistent pattern of habitual absenteeism from M. Saeed Shah, identified by token # (015822), over the past several months. Despite our best efforts, including numerous reminders and counseling sessions, there has been insufficient improvement in his attendance. This ongoing absenteeism has adversely affected our production schedule, leading to delays and an increased workload for the remaining team members. Furthermore, it has impacted team morale and cohesion, as other members are frequently required to cover for M. Saeed Shah's absences. Attempts have been made to address this matter directly with him, offering support and understanding regarding any challenges he may be facing. Unfortunately, the situation persists without significant improvement. Based on the aforementioned circumstances, we have issued M. Saeed Shah three warnings in accordance with local regulations. Upon conducting a thorough investigation, it was determined that M. Saeed Shah's actions were in breach of The Sindh Terms of Employment Act 2015, particularly under Topic-Punishments Clause 21, part (3), points (v) as outlined on page 15. Additionally, it was found that his conduct also contravened company policies. The employees in question have received their Full and Final payments in accordance with the prevailing legal regulations, and subsequently, they have formally left the company. However, it has come to our attention that after a lapse of several months, they have raised a complaint. This appears to be a retrospective acknowledgment of their own actions or decisions during their employment tenure. Considering the circumstances outlined above, it is evident that the complaint raised by the individuals in question is false, defamatory, and appears to have been fabricated after the fact. In light of this, we kindly request that you consider this report as substantial evidence to close the issue. Factory also shared: Attendance Records: The attendance records for Mr. Saeed Shah for the months of August, September, October, and November 2023. 2. Warning Letters: Copies of the three warning letters issued to Mr. Saeed Shah. 3. Counseling Sessions Documentation: Unfortunately, the counseling sessions with Mr. Saeed Shah were not documented; hence, we do not have samples to share. 4. Final Settlement Document: Attached are the Full and Final payment voucher along with the necessary documentation. | Solved | Alisha | Since worker remained unreachable and factory sent documentation, the case is closed. | N/A | ||
| Target | 3043 | US Apparel & Textiles (Pvt.)Ltd. Unit# 2 & 5 | Worker (Shameem) | 05-Dec-23 | Unfair Termination/Employment Practices | Worker reported that she was terminated from factory in 2022 and now she wants his job back. | Solved | Alisha | |||||
| Target | 2971 | Interloop Limited HD3 | Worker (M. Naeem) | 30-Nov-23 | Workers benefits | Worker reported that he was transferred in another department and now he wants to go back in his previous position. | Solved | Alisha | |||||
| Target | 2932 | Interloop Limited HD2&4 | Worker (Fazal) | 28-Nov-23 | Workers benefits | Worker reported that factory is not providing them transportation. | Solved | Alisha | |||||
| Target | 2798 | Interloop Limited HD5 | Worker (Asad Rehan) | 18-Nov-23 | Harassment/Physical Assault | Worker reported that some persons put allegation on him to harass a female but he was proved innocent in inquiry. And due to misbehave of management and co workers he resigned. Now he wants that his resign should be cancelled. | Case escalated to factory management and they shared the evidence of clearance certificate with helpline. Again sent the mail to factory to follow up on sexual harassment allegations that were made. According to the worker, he was found innocent during the inquiry and the female coworker involved stated that she had no knowledge of the incident in question and asked factory to clarify if an investigation was conducted regarding this matter? To provide further information on the timeline of events, the approach taken during the investigation, and any findings that were made? Then factory responded that: Sorry for the inconvenience in this regard. Regarding the email below, I want to clarify that our facility did not conduct any harassment investigation against the mentioned employee. His transfer to another plant proceeded on business needs. Additionally, he resigned due to personal reasons, which we already Shared evidences with you in previous correspondence, Email is attached for reference. Baidarie team followed up with factory on phone call for further clarification from them about the case. The factory shared the following response to Baidarie team that they transferred the worker to another unit according to production needs and there was no matter of harassment and inquiry in factory. Worker resigned on his own will. We checked above case. He resigned from job his own wish due to domestic reason. Below is his resignation and experience letter for kind review pls. Now he is asking for re-joining…as he was working in executive cadre but currently there is no open vacancy. When there will be vacancy available they will hire him. He resigned in Oct -23 & had received all benefits like gratuity etc. | Solved | Alisha | Factory shared all the evidences and worker remains unreachable so case is closed. | N/A | ||
| Target | 3215 | US Apparel & Textiles (Pvt.)Ltd. Unit# 2 & 5 | Worker (M. Irfan) | 15-Dec-23 | Workers benefits | Worker reported that they are living in factory hostel and there is no gas system available there, so he requested that they should be provided with gas system. | We have escalated the case to factory management and after factory reply we tried many time to contact worker to inform him about factory response. But worker remain unreachable so case is closed. | Solved | Alisha | Case is closed as worker remain unreachable. | N/A | ||
| Target | 2902 | YTM-7 | Worker (Ameer Ali) | 25-Nov-23 | Workers benefits | The above mentioned worker from YTM-7 B.Building Department called Hamary Awaz Helpline to discuss his unpaid gratuity. The worker worked as a sweeper for the past 2.5 years. On December 27, when the worker arrived at the factory, he found that his card had been deactivated. When the worker spoke to his supervisor about this, the supervisor mentioned that he was being let go due to the lack of work in the factory. The worker mentioned that he did not sign any termination letter nor did he submit a resignation. The supervisor simply stopped his card and paid him the salary for December, which amounted to 32,000 PKR in cash. The worker also spoke to Mr. Kashif and Mr. Azeez regarding the unpaid gratuity. However, they explained that it is ultimately the contractor's decision and they cannot intervene in this matter. | Factory response: The below worker was associated with a third-party janitorial service provider. As per our records, the worker joined in July 2023 and left in December 2023, therefore, he was not entitled to any gratuity payment. According to the worker, he was working in the factory for 2.5 years, and hence would be eligible to receive gratuity. We had asked factory to provide the worker's employment history. Factory response: The complainant was associated with YTM for only 6 months, from July 2023 to December 2023. We follow the laws of the land regarding separation benefits, and according to the law, he is not eligible to gratuity payment. The worker did not have any proof of employment over the past 2.5 years, he also did not have a factory ID card. The worker stopped responding after that. Similar case, #3598. Both grievants mentioned working for a longer period, however, factory records showed otherwise. | Solved | Alisha | We strongly recommend that YTM monitors how third-party service providers are hiring workers, including the signing of contracts and ensuring that their rights are upheld. We closed the cases due to conflicting statements | N/A | ||
| Target | 3220 | YTM-7 | Worker (Asad Ali) | 15-Dec-23 | Wages | Worker reported that they get paid less than minimum wage. | Factory could not find any contractor with that name. Since the grievance was anonymous, the helpline tried to contact the grievant for more information. In March 2024, the grievant mentioned that he left YTM in January since his card had been deactivated. The grievant was then unreachable. No further actions can be taken for this case in particular. Note: In May 2024, an additional grievance was raised regarding the same issue, #HA4924. The case is still on-going as of December 2024, with frequent communication with the Target team. Additionally, refer to #2898 and #2653 for additional details on factory response regarding allegations of withholding of ATM cards and wage deductions. | Solved | Alisha | Factory could not find any contractor with that name. Since the grievance was anonymous, the helpline tried to contact the grievant for more information. In March 2024, the grievant mentioned that he left YTM in January since his card had been deactivated. The grievant was then unreachable. No further actions can be taken for this case in particular. Note: In May 2024, an additional grievance was raised regarding the same issue, #HA4924. The case is still on-going as of December 2024, with frequent communication with the Target team. Additionally, refer to #2898 and #2653 for additional details on factory response regarding allegations of withholding of ATM cards and wage deductions. | N/A | ||
| Target | 3591 | Artistic Milliners Pvt Ltd Unit-4 | Uroosa Shazade | 16-Jan-24 | Workers benefits | loan | 22-jan-2024 send the internal note to sarina 14-feb-2024 send the internal note to sarina 17-feb-2024 send the internal note to sarina 4-march-2024 send the internal note to sarina 7-march-2024 send the internal note to sarina | Solved | Taha | 22-jan-2024 send the internal note to sarina 14-feb-2024 send the internal note to sarina 17-feb-2024 send the internal note to sarina 4-march-2024 send the internal note to sarina 7-march-2024 send the internal note to sarina | 22-jan-2024 waiting for sarina to reply 14-feb-2024 waiting for sarina to reply 17-feb-2024 waiting for sarina to reply 4-march-2024 waiting for sarina to reply 7-march-2024 waiting for sarina to reply | ||
| Target | 3634 | Interloop Limited HD2&4 | Muhammad Rasheed | 20-Jan-24 | Workers benefits | Increment in salary | 22-jan-2024 send the internal note to sarina 14-feb-2024 send the internal note to sarina 22-feb-2024 send the internal note to sarina 4-march-2024 send the internal note to sarina 15-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina 13 may-2024 send the internal note to sarina 14 may-2024 send the internal note to sarina 17 may-2024 send the internal note to sarina 21 may-2024 send the internal note to sarina 25 may-2024 send the internal note to sarina | Solved | Taha | 22-jan-2024 send the internal note to sarina 14-feb-2024 send the internal note to sarina 22-feb-2024 send the internal note to sarina 4-march-2024 send the internal note to sarina 15-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina 13 may-2024 send the internal note to sarina 14 may-2024 send the internal note to sarina 17 may-2024 send the internal note to sarina 21 may-2024 send the internal note to sarina 25 may-2024 send the internal note to sarina | 22-jan-2024 waiting for sarina to reply 14-feb-2024 waiting for sarina to reply 22-feb-2024 waiting for sarina to reply 4-march-2024 waiting for sarina to reply 15-april-2024 waiting for sarina to reply 25-april-2024 waiting for sarina to reply 29-april-2024 waiting for sarina to reply 30-april-2024 waiting for sarina to reply 3 may-2024 waiting for sarina to reply 6 may-2024 waiting for sarina to reply 8 may-2024 waiting for sarina to reply 9 may-2024 waiting for sarina to reply 13 may-2024 waiting for sarina to reply 14 may-2024 waiting for sarina to reply 17 may-2024 waiting for sarina to reply 25 may-2024 waiting for sarina to reply | ||
| Target | 3618 | Interloop Limited HD3 | Anonymous worker | 18-Jan-24 | Workers benefits | The worker is from interloop of 3 finishing department issue is the supervisor did not gave any leave | 20-jan-2024 send the internl note to sarina 27-feb-2024 send the internl note to sarina | Solved | Taha | 20-jan-2024 send the internl note to sarina 27-feb-2024 send the internl note to sarina | 20-jan-2024 waiting for sarina to reply 27-feb-2024 waiting for sarina to reply | ||
| Target | 3629 | Interloop Limited HD5 | Anonymous worker | 19-Jan-24 | Workers benefits | Shift change issue | 19-jan-2024 send the internal note to sarina 10-feb-2024 send the internal note to sarina 21-feb-2024 send the internal note to sarina | Solved | Taha | 19-jan-2024 send the internal note to sarina 10-feb-2024 send the internal note to sarina 21-feb-2024 send the internal note to sarina | 19-jan-2024 waiting for sarina to reply 10-feb-2024 waiting for sarina to reply 21-feb-2024 waiting for sarina to reply | ||
| Target | 3425 | US Apparel & Textiles (Pvt.)Ltd. Unit# 2 & 5 | Ammat | 02-Jan-24 | Workers benefits | Gratuity issues | 19-jan-2024 send the internal note to sarina 16-feb-2024 send the internal note to sarina 7-march-2024 send the internal note to sarina | Solved | Taha | 19-jan-2024 send the internal note to sarina 16-feb-2024 send the internal note to sarina 7-march-2024 send the internal note to sarina | 19-jan-2024 waiting for sarina to reply . 16-feb-2024 waiting for sarina to reply . 7-march-2024 waiting for sarina to reply . | ||
| Target | 3604 | Interloop Limited HD1 | Muhammad anas | 17-Jan-24 | Workers benefits | windows issue due to which the temperature is cold | 18-jan-2024 send the internal note to sarina 21-feb-2024 send the internal note to sarina 7-march-2024 send the internal note to sarina 15-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina | Solved | Taha | 18-jan-2024 send the internal note to sarina 21-feb-2024 send the internal note to sarina 7-march-2024 send the internal note to sarina 15-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina 3 may-2024 send the internal note to sarina 6 may-2024 send the internal note to sarina 8 may-2024 send the internal note to sarina 9 may-2024 send the internal note to sarina | 18-jan-2024 waiting for sarina to reply 21-feb-2024 waiting for sarina to reply 7-march-2024 waiting for sarina to reply 15-april-2024 waiting for sarina to reply 25-april-2024 waiting for sarina to reply 29-april-2024 waiting for sarina to reply 30-april-2024 waiting for sarina to reply 3 may-2024 waiting for sarina to reply 6 may-2024 waiting for sarina to reply 8 may-2024 waiting for sarina to reply 9 may-2024 waiting for sarina to reply | ||
| Target | 3543 | Interloop Limited HD5 | Imran Malik | 11-Jan-24 | Workers benefits | leaves problems | 15-jan-2024 send the internal note to sarina 17-jan-2024 send the internal note to sarina 9-feb-2024 send the internal note to sarina 21-feb-2024 send the internal note to sarina 6-march-2024 send the internal note to sarina 6-april-2024 send the internal note to sarina 16-april-2024 send the internal note to sarina | Solved | Taha | 15-jan-2024 send the internal note to sarina 17-jan-2024 send the internal note to sarina 9-feb-2024 send the internal note to sarina 21-feb-2024 send the internal note to sarina 6-march-2024 send the internal note to sarina 6-april-2024 send the internal note to sarina 16-april-2024 send the internal note to sarina | 15-jan-2024 waiting for sarina to reply 17-jan-2024 waiting for sarina to reply 9-feb-2024 waiting for sarina to reply 21-feb-2024 waiting for sarina to reply 6-march-2024 waiting for sarina to reply 6-april-2024 waiting for sarina to reply 16-april-2024 waiting for sarina to reply | ||
| Target | 3538 | Interloop Limited HD3 | Rana Atif | 10-Jan-24 | Workers benefits | Mobile phones issues | 15-jan-2023 send the internal note to sarina 17-jan-2023 send the internal note to sarina 9-feb-2024 send the internal note to sarina 22-feb-2024 send the internal note to sarina 27-feb-2024 send the internal note to sarina | Solved | Taha | 15-jan-2023 send the internal note to sarina 17-jan-2023 send the internal note to sarina 9-feb-2024 send the internal note to sarina 22-feb-2024 send the internal note to sarina 27-feb-2024 send the internal note to sarina | 15-jan-2023 waiting for sarina to reply 17-jan-2023 waiting for sarina to reply 9-feb-2024 waiting for sarina to reply 22-feb-2024 waiting for sarina to reply 27-feb-2024 waiting for sarina to reply | ||
| Primark | 3452 | Artistic Denim Mills Limited (25130) | Abdul Aziz | 04-Jan-24 | Workers benefits | Gratuity issues | 11-jan-2024 send the internal note to sarina 17-jan-2024 send the internal note to sarina 17-feb-2024 send the internal note to sarina 7-march-2024 send the internal note to sarina | Solved | Taha | 11-jan-2024 send the internal note to sarina 17-jan-2024 send the internal note to sarina 17-feb-2024 send the internal note to sarina 7-march-2024 send the internal note to sarina | 11-jan-2024 waiting for sarina to reply 17-jan-2024 waiting for sarina to reply 17-feb-2024 waiting for sarina to reply 7-march-2024 waiting for sarina to reply | ||
| Target | 3472 | Interloop Denim | Tahir Mehmood | 05-Jan-24 | Workers benefits | According to the worker voice messages the worker took six holidays because his sister had a marriage the dates the worker took holidays ( 6-11 ) after the holidays mr shakir issued him charge sheets. | 6-jan-2024 send the internal note to sarina 10-jan-2024 send the internal note to sarina 1-feb-2024 send the internal note to sarina 9-feb-2024 send the internal note to sarina 22-feb-2024 send the internal note to sarina 27-feb-2024 send the internal note to sarina | Solved | Taha | 6-jan-2024 send the internal note to sarina 10-jan-2024 send the internal note to sarina 1-feb-2024 send the internal note to sarina 9-feb-2024 send the internal note to sarina 22-feb-2024 send the internal note to sarina 27-feb-2024 send the internal note to sarina | 6-jan-2024 waiting for sarina to reply 10-jan-2024 waiting for sarina to reply 1-feb-2024 waiting for sarina to reply 9-feb-2024 waiting for sarina to reply 22-feb-2024 waiting for sarina to reply 27-feb-2024 waiting for sarina to reply | ||
| Target | 3478 | Interloop Apparel | Worker (Ayesha Mazhar) | 06-Jan-24 | Workers benefits | The worker named Ayesha Mazhar having ID No. 267973 works in Apparel Master Project (Unit 6) who wants to be anonymous sent message and told that to reaching factory it take 4 hours so she requested that we help her for getting home on rent near to factory. She said that she is ill and due to her domestic problems she has to take leave from factory and she is scared that due to excessive leaves she will be terminated from factory. So she requested that we help her for getting home on rent. | Worker is unresponsive so we closed the case. | Solved | Alisha | N/A | |||
| Target | 3189 | Interloop Denim | Khalida | 13-Dec-23 | Exploitation | verbal abuse by senior supervisor | 4-jan-2024 send the internal note to sarina 18-jan-2024 send the internal note to sarina 14-feb-2024 send the internal note to sarina 29-feb-2024 send the internal note to sarina 7-march-2024 send the internal note to sarina | Solved | Taha | 4-jan-2024 send the internal note to sarina 18-jan-2024 send the internal note to sarina 14-feb-2024 send the internal note to sarina 29-feb-2024 send the internal note to sarina 7-march-2024 send the internal note to sarina | 4-jan-2024 waiting for sarina to reply 18-jan-2024 waiting for sarina to reply 14-feb-2024 waiting for sarina to reply 29-feb-2024 waiting for sarina to reply 7-march-2024 waiting for sarina to reply | ||
| Primark | 3187 | Artistic Denim Mills Limited (25130) | Nameen | 13-Dec-23 | Exploitation | verbal abuse | 4-jan-2024 send the internal note to sarina 10-jan-2024 send the internal note to sarina 18-jan-2024 send the internal note to sarina 14-feb-2024 send the internal note to sarina | Solved | Taha | 4-jan-2024 send the internal note to sarina 10-jan-2024 send the internal note to sarina 18-jan-2024 send the internal note to sarina 14-feb-2024 send the internal note to sarina | 4-jan-2024 waiting for sarina to reply 10-jan-2024 waiting for sarina to reply 18-jan-2024 waiting for sarina to reply 14-feb-2024 waiting for sarina to reply | ||
| Primark | 3431 | Artistic Denim Mills Limited (25130) | salman | 03-Jan-24 | Out of Scope | 4-jan-2024 send the internal note to sarina 6-jan-2024 send the internal note to sarina 10-jan-2024 send the internal note to sarina | Solved | Taha | 4-jan-2024 send the internal note to sarina 6-jan-2024 send the internal note to sarina 10-jan-2024 send the internal note to sarina | 4-jan-2024 waiting for sarina to reply 6-jan-2024 waiting for sarina to reply 10-jan-2024 waiting for sarina to reply | |||
| Target | 3448 | Interloop Limited HD1 | NASIR Nawaz | 04-Jan-24 | Workers benefits | advance gratuity | 4-jan-2024 send the internal note to sarina | Solved | Taha | 4-jan-2024 send the internal note to sarina | 4-jan-2024 waiting for sarina to reply | ||
| Primark | 3081 | Artistic Denim Mills Limited (25130) | Danish | 06-Dec-23 | Workers benefits | one month salary and Gratuity issues | 4-jan-2024 send the internal note to sarina 10-jan-2024 send the internal note to sarina 18-jan-2024 send the internal note to sarina 16-feb-2024 send the internal note to sarina | Solved | Taha | 4-jan-2024 send the internal note to sarina 10-jan-2024 send the internal note to sarina 18-jan-2024 send the internal note to sarina 16-feb-2024 send the internal note to sarina | 4-jan-2024 waiting for sarina to reply 10-jan-2024 waiting for sarina to reply 18-jan-2024 waiting for sarina to reply 16-feb-2024 waiting for sarina to reply | ||
| Out Of Scope | 3396 | Out of Scope | Anonymous | 28-Dec-23 | Workers benefits | salary issues | 3-jan-2024 send the internal note to sarina 6-jan-2024 send the internal note to sarina 10-jan-2024 send the internal note to sarina 23-jan-2024 send the internal note to sarina 25-jan-2024 send the internal note to sarina | Solved | Taha | 3-jan-2024 send the internal note to sarina 6-jan-2024 send the internal note to sarina 10-jan-2024 send the internal note to sarina 23-jan-2024 send the internal note to sarina 25-jan-2024 send the internal note to sarina | 3-jan-2024 waiting for sarina to reply . 6-jan-2024 waiting for sarina to reply . 10-jan-2024 waiting for sarina to reply . 23-jan-2024 waiting for sarina to reply . 25-jan-2024 waiting for sarina to reply . | ||
| Target | 3409 | Interloop Limited HD2&4 | 30-Dec-23 | Exploitation | supervisor Behavior is not good | 3-jan-2024 send the internal note to serina 6-jan-2024 send the internal note to serina 10-jan-2024 send the internal note to serina 19-jan-2024 send the internal note to serina 24-jan-2024 send the internal note to serina | Solved | Taha | 3-jan-2024 send the internal note to serina 6-jan-2024 send the internal note to serina 10-jan-2024 send the internal note to serina 19-jan-2024 send the internal note to serina 24-jan-2024 send the internal note to serina | 3-jan-2024 waiting for serina to reply 6-jan-2024 waiting for serina to reply 10-jan-2024 waiting for serina to reply 19-jan-2024 waiting for serina to reply 24-jan-2024 waiting for serina to reply | |||
| Target | 3224 | Artistic Milliners Pvt Ltd Unit # AMG | Reshma | 15-Dec-23 | Exploitation | bus driver is teasing the employee | 3-jan-2024 send the internal note to sarina | Solved | Taha | 3-jan-2024 send the internal note to sarina | 3-jan-2024 waiting for sarina to reply | ||
| Target | 3206 | Artistic Milliners Pvt Ltd Unit # AMG | asif rehman | 14-Dec-23 | Workers benefits | transport issues and leave issues | 3-jan-2024 send the internal note to sarina 10-jan-2024 send the internal note to sarina 9-feb-2024 send the internal note to sarina 22-feb-2024 send the internal note to sarina 27-feb-2024 send the internal note to sarina | Solved | Taha | 3-jan-2024 send the internal note to sarina 10-jan-2024 send the internal note to sarina 9-feb-2024 send the internal note to sarina 22-feb-2024 send the internal note to sarina 27-feb-2024 send the internal note to sarina | 3-jan-2024 waiting for sarina to reply 10-jan-2024 waiting for sarina to reply 9-feb-2024 waiting for sarina to reply 22-feb-2024 waiting for sarina to reply 27-feb-2024 waiting for sarina to reply | ||
| 3339 | Feroze1888 Mills Limited H23 | Arif shah | 22-Dec-23 | Workers benefits | increment in salary | 23-jan-2024 send the internal note to sarina 7-feb-2024 send the internal note to sarina 14-feb-2024 send the internal note to sarina 22-feb-2024 send the internal note to sarina 7-march-2024 send the internal note to sarina 11-march-2024 send the internal note to sarina 5-april-2024 send the internal note to sarina 6-april-2024 send the internal note to sarina | Solved | Taha | 23-jan-2024 send the internal note to sarina 7-feb-2024 send the internal note to sarina 14-feb-2024 send the internal note to sarina 22-feb-2024 send the internal note to sarina 7-march-2024 send the internal note to sarina 11-march-2024 send the internal note to sarina 5-april-2024 send the internal note to sarina 6-april-2024 send the internal note to sarina | 23-jan-2024 waiting for sarina to reply 7-feb-2024 waiting for sarina to reply 14-feb-2024 waiting for sarina to reply 22-feb-2024 waiting for sarina to reply 7-march-2024 waiting for sarina to reply 11-march-2024 waiting for sarina to reply 5-april-2024 waiting for sarina to reply 6-april-2024 waiting for sarina to reply | |||
| Target | 3402 | US Apparel & Textiles (Pvt.)Ltd. Unit# 2 & 5 | Sana Ul Allah | 29-Dec-23 | Workers benefits | loan issues | 3-jan-2024 send the internal note to sarina 10-jan-2024 send the internal note to sarina 19-jan-2024 send the internal note to sarina 24-jan-2024 send the internal note to sarina | Solved | Taha | 3-jan-2024 send the internal note to sarina 10-jan-2024 send the internal note to sarina 19-jan-2024 send the internal note to sarina 24-jan-2024 send the internal note to sarina | 3-jan-2024 waiting for serina to reply 10-jan-2024 waiting for serina to reply 19-jan-2024 waiting for serina to reply 24-jan-2024 waiting for serina to reply | ||
| Target | 3039 | Interloop Denim | waqas | 04-Dec-23 | Workers benefits | breathing problems | 29-dec-2023 send the internal note to sarina 30-dec-2023 send the internal note to sarina 1-jan-2024 send the internal note to sarina 10-jan-2024 send the internal note to sarina 27-feb-2024 send the internal note to sarina 6-march-2024 send the internal note to sarina 8-march-2024 send the internal note to sarina 25-march-2024 send the internal note to sarina 1-april-2024 send the internal note to sarina 3-april-2024 send the internal note to sarina 17-april-2024 send the internal note to sarina | Solved | Taha | 29-dec-2023 send the internal note to sarina 30-dec-2023 send the internal note to sarina 1-jan-2024 send the internal note to sarina 10-jan-2024 send the internal note to sarina 27-feb-2024 send the internal note to sarina 6-march-2024 send the internal note to sarina 8-march-2024 send the internal note to sarina 25-march-2024 send the internal note to sarina 1-march-2024 send the internal note to sarina 3-april-2024 send the internal note to sarina 17-april-2024 send the internal note to sarina | 29-dec-2023 waiting for serina to reply 30-dec-2023 waiting for serina to reply 1-jan-2024 waiting for serina to reply 10-jan-2024 waiting for serina to reply 27-feb-2024 waiting for serina to reply 6-march-2024 waiting for serina to reply 8-march-2024 waiting for serina to reply 25-march-2024 waiting for serina to reply 1-march-2024 waiting for serina to reply 3-april-2024 waiting for serina to reply 17-april-2024 waiting for serina to reply | ||
| Primark | 3385 | Soorty Enterprises Pvt Ltd Unit 5&6 (25386) | Jamal | 27-Dec-23 | Unfair Termination/Employment Practices | Unfair termination | 1-jan-2024 send the internal note to sarina 10-jan-2024 send the internal note to sarina 18-jan-2024 send the internal note to sarina 4-march-2024 send the internal note to sarina 7-march-2024 send the internal note to sarina | Solved | Taha | 1-jan-2024 send the internal note to sarina 10-jan-2024 send the internal note to sarina 18-jan-2024 send the internal note to sarina 4-march-2024 send the internal note to sarina 7-march-2024 send the internal note to sarina | 1-jan-2024 waiting for sarina to reply 10-jan-2024 waiting for sarina to reply 18-jan-2024 waiting for sarina to reply 4-march-2024 waiting for sarina to reply 7-march-2024 waiting for sarina to reply | ||
| Target | 3374 | YTM-7 | 26-Dec-23 | Unfair Termination/Employment Practices | unfair termination | 27-dec-2023 send the internl note to serina 27-dec-2023 send the internl note to serina 1-jan-2024 send the internl note to serina 10-jan-2024 send the internl note to serina 19-jan-2024 send the internl note to serina 9-feb-2024 send the internl note to serina 22-feb-2024 send the internl note to serina 27-feb-2024 send the internl note to serina | Solved | Taha | 27-dec-2023 send the internl note to serina 1-jan-2024 send the internl note to serina 10-jan-2024 send the internl note to serina 19-jan-2024 send the internl note to serina 9-feb-2024 send the internl note to serina 22-feb-2024 send the internl note to serina 27-feb-2024 send the internl note to serina | 27-dec-2023 waiting for reply to serina . 1-jan-2024 waiting for reply to serina . 10-jan-2024 waiting for reply to serina . 19-jan-2024 waiting for reply to serina . 9-feb-2024 waiting for reply to serina . 22-feb-2024 waiting for reply to serina . 27-feb-2024 waiting for reply to serina . | |||
| Target | 3380 | Interloop Denim | Muhammad Ehsan | 26-Dec-23 | Workers benefits | Loan issues | 27-dec-2023 send the internal note to serina 10-jan-2024 send the internal note to serina 18-jan-2024 send the internal note to serina 29-feb-2024 send the internal note to serina 4-march-2024 send the internal note to serina 7-march-2024 send the internal note to serina | Solved | Taha | 27-dec-2023 send the internal note to serina 10-jan-2024 send the internal note to serina 18-jan-2024 send the internal note to serina 29-feb-2024 send the internal note to serina 4-march-2024 send the internal note to serina 7-march-2024 send the internal note to serina | 27-dec-2023 making for serina to reply 10-jan-2024 making for serina to reply 18-jan-2024 making for serina to reply 29-feb-2024 making for serina to reply 4-march-2024 making for serina to reply 7-march-2024 making for serina to reply | ||
| Target | 3188 | Interloop Limited HD1 | Waqas | 13-Dec-23 | Workers benefits | Machine problems | 26-dec-2023 send the internal note to serina 3-jan-2024 send the internal note to serina 10-jan-2024 send the internal note to serina 7-feb-2024 send the internal note to serina 20-feb-2024 send the internal note to serina 29-feb-2024 send the internal note to serina 4-march-2024 send the internal note to serina | Solved | Taha | 26-dec-2023 send the internal note to serina 3-jan-2024 send the internal note to serina 10-jan-2024 send the internal note to serina 7-feb-2024 send the internal note to serina 20-feb-2024 send the internal note to serina 29-feb-2024 send the internal note to serina 4-march-2024 send the internal note to serina | 26-dec-2023 waiting for serina to reply . 3-jan-2024 waiting for serina to reply . 10-jan-2024 waiting for serina to reply . 7-feb-2024 waiting for serina to reply . 20-feb-2024 waiting for serina to reply . 29-feb-2024 waiting for serina to reply . 4-march-2024 waiting for serina to reply . | ||
| Target | 3166 | YTM-7 | Mustafa Khan | 12-Dec-23 | Harassment/Physical Assault | Unfair treatment by the factory management | 26-dec-2023 send the internal note to serina 8-jan-2024 send the internal note to serina 15-jan-2024 send the internal note to serina 19-jan-2024 send the internal note to serina 14-feb-2024 send the internal note to serina 27-feb-2024 send the internal note to serina 28-feb-2024 send the internal note to serina 29-feb-2024 send the internal note to serina 4-march-2024 send the internal note to serina 15-april-2024 send the internal note to serina 25-april-2024 send the internal note to serina 29-april-2024 send the internal note to serina 30-april-2024 send the internal note to serina 3 may-2024 send the internal note to serina 6 may-2024 send the internal note to serina 8 may-2024 send the internal note to serina 9 may-2024 send the internal note to serina 13 may-2024 send the internal note to serina 14 may-2024 send the internal note to serina 17 may-2024 send the internal note to serina 21 may-2024 send the internal note to serina 25 may-2024 send the internal note to serina | Solved | Taha | 26-dec-2023 send the internal note to serina 8-jan-2024 send the internal note to serina 15-jan-2024 send the internal note to serina 19-jan-2024 send the internal note to serina 14-feb-2024 send the internal note to serina 27-feb-2024 send the internal note to serina 28-feb-2024 send the internal note to serina 29-feb-2024 send the internal note to serina 4-march-2024 send the internal note to serina 8-april-2024 send the internal note to serina 15-april-2024 send the internal note to serina 25-april-2024 send the internal note to serina 29-april-2024 send the internal note to serina 30-april-2024 send the internal note to serina 3 may-2024 send the internal note to serina 6 may-2024 send the internal note to serina 8 may-2024 send the internal note to serina 9 may-2024 send the internal note to serina 13 may-2024 send the internal note to serina 14 may-2024 send the internal note to serina 17 may-2024 send the internal note to serina 21 may-2024 send the internal note to serina 25 may-2024 send the internal note to serina | 26-dec-2023 waiting for serina to reply 8-jan-2024 waiting for serina to reply 15-jan-2024 waiting for serina to reply 19-jan-2024 waiting for serina to reply 14-feb-2024 waiting for serina to reply 27-feb-2024 waiting for serina to reply 28-feb-2024 waiting for serina to reply 29-feb-2024 waiting for serina to reply 4-march-2024 waiting for serina to reply 8-april-2024 waiting for serina to reply 15-april-2024 waiting for serina to reply 25-april-2024 send the internal note to serina 29-april-2024 send the internal note to serina 30-april-2024 send the internal note to serina 3 may-2024 waiting for sarina to reply 6 may-2024 waiting for sarina to reply 8 may-2024 waiting for sarina to reply 9 may-2024 waiting for sarina to reply 13 may-2024 waiting for sarina to reply 14 may-2024 waiting for sarina to reply 17 may-2024 waiting for sarina to reply 21 may-2024 waiting for sarina to reply 25 may-2024 waiting for sarina to reply | ||
| Target | 3116 | YTM-7 | Faisal Moheen | 09-Dec-23 | Workers benefits | attendance machine not working well | 26-dec-2023 send the internal note to serina 21-feb-2024 send the internal note to serina 29-feb-2024 send the internal note to serina 4-march-2024 send the internal note to serina 8-march-2024 send the internal note to serina 15-april-2024 send the internal note to serina 25-april-2024 send the internal note to serina 29-april-2024 send the internal note to serina 30-april-2024 send the internal note to serina 3 may-2024 send the internal note to serina 6 may-2024 send the internal note to serina 8 may-2024 send the internal note to serina 9 may-2024 send the internal note to serina 13 may-2024 send the internal note to serina 14 may-2024 send the internal note to serina 17 may-2024 send the internal note to serina 21 may-2024 send the internal note to serina 25 may-2024 send the internal note to serina | Solved | Taha | 26-dec-2023 send the internal note to serina 21-feb-2024 send the internal note to serina 29-feb-2024 send the internal note to serina 4-march-2024 send the internal note to serina 8-march-2024 send the internal note to serina 15-april-2024 send the internal note to serina 25-april-2024 send the internal note to serina 29-april-2024 send the internal note to serina 30-april-2024 send the internal note to serina 3 may-2024 send the internal note to serina 6 may-2024 send the internal note to serina 8 may-2024 send the internal note to serina 9 may-2024 send the internal note to serina 13 may-2024 send the internal note to serina 14 may-2024 send the internal note to serina 17 may-2024 send the internal note to serina 21 may-2024 send the internal note to serina 25 may-2024 send the internal note to serina | 26-dec-2023 waiting for serina to reply . 21-feb-2024 waiting for serina to reply . 29-feb-2024 waiting for serina to reply . 4-march-2024 waiting for serina to reply . 8-march-2024 waiting for serina to reply . 15-april-2024 waiting for serina to reply . 25-april-2024 waiting for serina to reply . 29-april-2024 waiting for serina to reply . 30-april-2024 waiting for serina to reply . 3 may-2024 waiting for serina to reply . 6 may-2024 waiting for serina to reply . 8 may-2024 waiting for serina to reply . 9 may-2024 waiting for serina to reply . 13 may-2024 waiting for serina to reply . 14 may-2024 waiting for serina to reply . 17 may-2024 waiting for serina to reply . 21 may-2024 waiting for serina to reply . 25 may-2024 waiting for serina to reply . | ||
| Target | 3317 | Feroze1888 Mills Limited H23 | Asmat ul khan | 21-Dec-23 | Workers benefits | Gratuity issues | 3-jan-2024 send the internal note to sarina 18-jan-2024 send the internal note to sarina | Solved | Taha | 3-jan-2024 send the internal note to sarina 18-jan-2024 send the internal note to sarina | 3-jan-2024 waiting for serina to reply 18-jan-2024 waiting for serina to reply | ||
| Target | 3334 | Feroze1888 Mills Limited H23 | Muhammad Sohail | 22-Dec-23 | Workers benefits | shift change | 22-dec-2023 send the internal note to serina 23-dec-2023 send the internal note to serina 28-dec-2023 send the internal note to serina 3-jan-2024 send the internal note to serina 10-jan-2024 send the internal note to serina 29-feb-2024 send the internal note to serina 4-march-2024 send the internal note to serina 8-march-2024 send the internal note to serina | Solved | Taha | 22-dec-2023 send the internal note to serina 23-dec-2023 send the internal note to serina 28-dec-2023 send the internal note to serina 3-jan-2024 send the internal note to serina 10-jan-2024 send the internal note to serina 29-feb-2024 send the internal note to serina 4-march-2024 send the internal note to serina 8-march-2024 send the internal note to serina | 22-dec-2023 waiting for serina to reply 23-dec-2023 waiting for serina to reply 28-dec-2023 waiting for serina to reply 3-jan-2024 waiting for serina to reply 10-jan-2024 waiting for serina to reply 29-feb-2024 waiting for serina to reply 4-march-2024 waiting for serina to reply 8-march-2024 waiting for serina to reply | ||
| Target | 2955 | Interloop Denim | Naveed Alam | 29-Nov-23 | Unfair Termination/Employment Practices | Forcefully termination | 19-dec-2023 send the internal note to serina 20-dec-2023 send the internal note to serina 23-dec-2023 send the internal note to serina 11-jan-2024 send the internal note to serina 18-jan-2024 send the internal note to serina 25-jan-2024 send the internal note to serina 14-feb-2024 send the internal note to serina 22-feb-2024 send the internal note to serina 4-march-2024 send the internal note to serina 11-march-2024 send the internal note to serina 14-march-2024 send the internal note to serina 16-april-2024 send the internal note to serina | Solved | Taha | 19-dec-2023 send the internal note to serina 20-dec-2023 send the internal note to serina 23-dec-2023 send the internal note to serina 11-jan-2024 send the internal note to serina 18-jan-2024 send the internal note to serina 25-jan-2024 send the internal note to serina 14-feb-2024 send the internal note to serina 22-feb-2024 send the internal note to serina 4-march-2024 send the internal note to serina 11-march-2024 send the internal note to serina 14-march-2024 send the internal note to serina 16-april-2024 send the internal note to serina | 19-dec-2023 waiting for serina to reply . 20-dec-2023 waiting for serina to reply . 23-dec-2023 waiting for serina to reply . 11-jan-2024 waiting for serina to reply . 18-jan-2024 waiting for serina to reply . 25-jan-2024 waiting for serina to reply . 14-feb-2024 waiting for serina to reply . 22-feb-2024 waiting for serina to reply . 4-march-2024 waiting for serina to reply . 11-march-2024 waiting for serina to reply . 14-march-2024 waiting for serina to reply . 16-april-2024 waiting for serina to reply . | ||
| Target | 3270 | Interloop Limited HD3 | Usman Chaudhary | 19-Dec-23 | Exploitation | Attitude is not good towards the employee and other workers | 19-dec-2023 send the internal note to serina 20-dec-2023 send the internal note to serina 23-dec-2023 send the internal note to serina 11-jan-2024 send the internal note to serina 15-feb-2024 send the internal note to serina 29-feb-2024 send the internal note to serina 6-march-2024 send the internal note to serina 8-march-2024 send the internal note to serina | Solved | Taha | 19-dec-2023 send the internal note to serina 20-dec-2023 send the internal note to serina 23-dec-2023 send the internal note to serina 11-jan-2024 send the internal note to serina 15-feb-2024 send the internal note to serina 29-feb-2024 send the internal note to serina 6-march-2024 send the internal note to serina 8-march-2024 send the internal note to serina | 19-dec-2023 waiting for serina to reply . 20-dec-2023 waiting for serina to reply . 23-dec-2023 waiting for serina to reply . 11-jan-2023 waiting for serina to reply . 15-feb-2023 waiting for serina to reply . 29-feb-2023 waiting for serina to reply . 6-march-2024 waiting for serina to reply . 8-march-2024 send the internal note to serina | ||
| Out Of Scope | 3212 | Out of Scope | Anonymous | 15-Dec-23 | Out of Scope | Loan issue | 19-dec-2023 send the internl note to serina 20-dec-2023 send the internl note to serina 23-dec-2023 send the internl note to serina 11-jan-2024 send the internl note to serina 19-jan-2024 send the internl note to serina 25-jan-2024 send the internl note to serina | Solved | Taha | 19-dec-2023 send the internl note to serina 20-dec-2023 send the internl note to serina 23-dec-2023 send the internl note to serina 11-jan-2024 send the internl note to serina 19-jan-2024 send the internl note to serina 25-jan-2024 send the internl note to serina | 19-dec-2023 waiting for serina to reply 20-dec-2023 waiting for serina to reply 23-dec-2023 waiting for serina to reply 11-jan-2024 waiting for serina to reply 19-jan-2024 waiting for serina to reply 25-jan-2024 waiting for serina to reply | ||
| Primark | 2794 | Al Rahim Textile Industries (18523) | Worker (Muhabbat Ali) | 18-Nov-23 | Wages | The worker reported that he took leave from his supervisor from 3 Nov to 14 Nov, and when he comes back he is not given Oct Salary and he wants that he should be paid with his salary. | Investigation from caller 8 Dec,23: Internal summary updated. Waiting for Sarina response. | Solved | Alisha | Investigation from caller 8 Dec,23: Internal summary updated. 12 Dec,23: Sarina escalated the case to factory management. 15 Dec,23: Factory replied on mail. | Now waiting for Sarina response. | ||
| Primark | 2791 | Artistic Denim Mills Limited (25130) | Worker (Imran Ali) | 18-Nov-23 | Unfair Termination/Employment Practices | Worker reported that he is unfairly terminated from factory as factory caught cigarettes in his pockets during checking at gate. | Investigation from caller. 4 Dec,23: Internal summary updated. Now waiting for Sarina response. | Solved | Alisha | Investigation from caller. 4 Dec,23: Internal summary updated. 7 Dec,23: Sarina sent internal note to asking more questions from worker. 8 Dec,23: I updated the internal note after taking information. 11 Dec,23: Sarina escalated the case to factory management. 16 Dec,23: Factory replied on mail. | N/A | ||
| Target | 3234 | Interloop Apparel | Anonymous | 16-Dec-23 | Workers benefits | Transfer issue | 16-dec-2023 send the internal note to serina 29-dec-2023 send the internal note to serina 11-jan-2024 send the internal note to serina 19-jan-2024 send the internal note to serina 9-feb-2024 send the internal note to serina 22-feb-2024 send the internal note to serina 27-feb-2024 send the internal note to serina | Solved | Taha | 16-dec-2023 send the internal note to serina 29-dec-2023 send the internal note to serina 11-jan-2024 send the internal note to serina 19-jan-2024 send the internal note to serina 9-feb-2024 send the internal note to serina 22-feb-2024 send the internal note to serina 27-feb-2024 send the internal note to serina | 16-dec-2023 waiting for serina to reply 29-dec-2023 waiting for serina to reply 11-jan-2024 waiting for serina to reply 19-jan-2024 waiting for serina to reply 9-feb-2024 waiting for serina to reply 22-feb-2024 waiting for serina to reply 27-feb-2024 waiting for serina to reply | ||
| Target | 3230 | YTM-7 | Anonymous | 16-Dec-23 | Health & Hygiene | Food issue | 16-dec-2023 send the internal note to serina 28-dec-2023 send the internal note to serina 11-jan-2024 send the internal note to serina 19-jan-2024 send the internal note to serina | Solved | Taha | 16-dec-2023 send the internal note to serina 28-dec-2023 send the internal note to serina 11-jan-2024 send the internal note to serina 19-jan-2024 send the internal note to serina | 16-dec-2023 waiting for serina to reply 28-dec-2023 waiting for serina to reply 11-jan-2024 waiting for serina to reply 19-jan-2024 waiting for serina to reply | ||
| Target | 3034 | YTM-7 | Khuda Bhaz | 05-Dec-23 | Unfair Termination/Employment Practices | terminated | 15-dec-2023 send the internal note to serina 11-jan-2024 send the internal note to serina 29-feb-2024 send the internal note to serina 8-march-2024 send the internal note to serina | Solved | Taha | 15-dec-2023 send the internal note to serina 11-jan-2024 send the internal note to serina 29-feb-2024 send the internal note to serina 8-march-2024 send the internal note to serina | 15-dec-2023 waiting for serina to reply . 11-jan-2024 waiting for serina to reply . 29-feb-2024 waiting for serina to reply 8-march-2024 waiting for serina to reply | ||
| Target | 3164 | Interloop Denim | Fazal ul Rehman | 12-Dec-23 | Workers benefits | Transport issues | 12-dec-2023 send the internal note to serina 16-dec-2023 send the internal note to serina 3-jan-2024 send the internal note to serina 11-jan-2024 send the internal note to serina 18-jan-2024 send the internal note to serina 29-feb-2024 send the internal note to serina 8-march-2024 send the internal note to serina | Solved | Taha | 12-dec-2023 send the internal note to serina 16-dec-2023 send the internal note to serina 3-jan-2024 send the internal note to serina 11-jan-2024 send the internal note to serina 18-jan-2024 send the internal note to serina 29-feb-2024 send the internal note to serina 8-march-2024 send the internal note to serina | 12-dec-2023 waiting for serina to reply . 16-dec-2023 waiting for serina to reply . 3-jan-2024 waiting for serina to reply . 11-jan-2024 waiting for serina to reply . 18-jan-2024 waiting for serina to reply . 29-feb-2024 waiting for serina to reply . 8-march-2024 waiting for serina to reply . | ||
| Primark | 3163 | Artistic Denim Mills Limited (25130) | Irfan | 12-Dec-23 | Unfair Termination/Employment Practices | unfair termination and Gratuity issues | 12-dec-2023 send the internal note to serina 16-dec-2023 send the internal note to 9-feb-2024 send the internal note to sarina 8-march-2024 send the internal note to sarina 15-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 26-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina | Solved | Taha | 12-dec-2023 send the internal note to serina 16-dec-2023 send the internal note to serina 9-feb-2024 send the internal note to sarina 8-march-2024 send the internal note to sarina 15-april-2024 send the internal note to sarina 25-april-2024 send the internal note to sarina 26-april-2024 send the internal note to sarina 29-april-2024 send the internal note to sarina 30-april-2024 send the internal note to sarina | 12-dec-2023 waiting for serina to reply . 16-dec-2023 waiting for serina to reply . 9-feb-2024 waiting for serina to reply . 8-march-2024 waiting for serina to reply . 15-april-2024 waiting for serina to reply . 25-april-2024 waiting for serina to reply . 26-april-2024 waiting for serina to reply . 29-april-2024 waiting for serina to reply . 30-april-2024 waiting for serina to reply . | ||
| Target | 3151 | Interloop Denim | Muhammad Mohsin | 11-Dec-23 | Health & Hygiene | food issues | 12-dec-2023 send the internal note to serina 29-feb-2024 send the internal note to serina | Solved | Alisha | 12-dec-2023 send the internal note to serina 29-feb-2024 send the internal note to serina | 12-dec-2023 waiting for serina to reply 29-feb-2024 waiting for serina to reply | ||
| Primark | 3158 | Artistic Denim Mills Limited (25130) | Sarfaraz Ahmed | 12-Dec-23 | Workers benefits | not giving him Gratuity | Solved | Taha | |||||
| Primark | 3010 | Digital Apparel PVT Ltd (26463) | Shazad ALi | 01-Dec-23 | Workers benefits | Loan issue | 11-dec-2023 send the internal note to serina 16-dec-2023 send the internal note to serina 8-march-2024 send the internal note to serina 15-april-2024 send the internal note to serina 25-april-2024 send the internal note to serina 27-april-2024 send the internal note to serina 29-april-2024 send the internal note to serina 30-april-2024 send the internal note to serina | Solved | Taha | 11-dec-2023 send the internal note to serina 16-dec-2023 send the internal note to serina 8-march-2024 send the internal note to serina 15-april-2024 send the internal note to serina 25-april-2024 send the internal note to serina 27-april-2024 send the internal note to serina 29-april-2024 send the internal note to serina 30-april-2024 send the internal note to serina | 11-dec-2023 waiting for serina to reply 16-dec-2023 waiting for serina to reply 8-march-2024 waiting for serina to reply 15-april-2024 waiting for serina to reply 25-april-2024 waiting for serina to reply 27-april-2024 waiting for serina to reply 29-april-2024 waiting for serina to reply 30-april-2024 waiting for serina to reply | ||
| Target | 3092 | Artistic Milliners Pvt Ltd Unit # AMG | Hina naz | 07-Dec-23 | Workers benefits | son weeding issues | 8-dec-2023 send the internal note to serina 13-dec-2023 send the internal note to serina 16-dec-2023 send the internal note to serina | Solved | Taha | 8-dec-2023 send the internal note to serina 13-dec-2023 send the internal note to serina 16-dec-2023 send the internal note to serina | 8-dec-2023 waiting for serina to reply . 13-dec-2023 waiting for serina to reply . 16-dec-2023 waiting for serina to reply . | ||
| Target | 2676 | Yunus Textile Mills | Ajmal Khan | 13-Nov-23 | Unfair Termination/Employment Practices | Unfair termination | 7-dec-2023 send the internal note to serina 9-dec-2023 send the internal note to serina 16-dec-2023 send the internal note to serina 11-jan-2024 send the internal note to serina 13-jan-2024 send the internal note to serina 29-feb-2024 send the internal note to serina 8-march-2024 send the internal note to serina 15-april-2024 send the internal note to serina 25-april-2024 send the internal note to serina 27-april-2024 send the internal note to serina 29-april-2024 send the internal note to serina 30-april-2024 send the internal note to serina 3 may-2024 send the internal note to serina 6 may-2024 send the internal note to serina 8 may-2024 send the internal note to serina 9 may-2024 send the internal note to serina 13 may-2024 send the internal note to serina 14 may-2024 send the internal note to serina 17 may-2024 send the internal note to serina 21 may-2024 send the internal note to serina 25 may-2024 send the internal note to serina 12 june-2024 send the internal note to serina 22 june-2024 send the internal note to serina 24 june-2024 send the internal note to serina | Solved | Taha | 7-dec-2023 send the internal note to serina 9-dec-2023 send the internal note to serina 16-dec-2023 send the internal note to serina 11-jan-2024 send the internal note to serina 13-jan-2024 send the internal note to serina 29-feb-2024 send the internal note to serina 8-march-2024 send the internal note to serina 15-april-2024 send the internal note to serina 25-april-2024 send the internal note to serina 27-april-2024 send the internal note to serina 29-april-2024 send the internal note to serina 30-april-2024 send the internal note to serina 3 may-2024 send the internal note to serina 6 may-2024 send the internal note to serina 8 may-2024 send the internal note to serina 9 may-2024 send the internal note to serina 13 may-2024 send the internal note to serina 14 may-2024 send the internal note to serina 17 may-2024 send the internal note to serina 21 may-2024 send the internal note to serina 25 may-2024 send the internal note to serina 12 june-2024 send the internal note to serina 22 june-2024 send the internal note to serina 24 june-2024 send the internal note to serina | 7-dec-2023 waiting for serina to reply . 9-dec-2023 waiting for serina to reply . 16-dec-2023 waiting for serina to reply . 11-jan-2024 waiting for serina to reply . 13-jan-2024 waiting for serina to reply . 29-feb-2024 waiting for serina to reply . 8-march-2024 send the internal note to serina 15-april-2024 send the internal note to serina 25-april-2024 send the internal note to serina 27-april-2024 waiting for sarina to reply 29-april-2024 waiting for sarina to reply 30-april-2024 waiting for sarina to reply 3 may-2024 waiting for sarina to reply 6 may-2024 waiting for sarina to reply 8 may-2024 waiting for sarina to reply 9 may-2024 waiting for sarina to reply 13 may-2024 waiting for sarina to reply 14 may-2024 waiting for sarina to reply 17 may-2024 waiting for sarina to reply 21 may-2024 waiting for sarina to reply 25 may-2024 waiting for sarina to reply 12 june-2024 waiting for sarina to reply 22 june-2024 waiting for sarina to reply 24 june-2024 waiting for sarina to reply | ||
| Target | 3088 | Interloop Denim | Ashfaq | 07-Dec-23 | Unfair Termination/Employment Practices | Due to excessive holidays the management fired the worker | 16-dec-2023 send the internal note to serina 2-jan-2024 send the internal note to serina 11-jan-2024 send the internal note to serina 19-jan-2024 send the internal note to serina | Solved | Taha | 16-dec-2023 send the internal note to serina 2-jan-2024 send the internal note to serina 11-jan-2024 send the internal note to serina 19-jan-2024 send the internal note to serina | 16-dec-2023 waiting for serina to reply . 2-jan-2024 waiting for serina to reply . 11-jan-2024 waiting for serina to reply . 19-jan-2024 waiting for serina to reply . | ||
| Primark | 2928 | Digital Apparel PVT Ltd (26463) | Muhammad Noman | 27-Nov-23 | Unfair Termination/Employment Practices | Termination issue and no payments | 6-dec-2023 send the internal note to serina 18-dec-2023 send the internal note to serina 1-jan-2024 send the internal note to serina 11-jan-2024 send the internal note to serina 18-jan-2024 send the internal note to serina | Solved | Taha | 6-dec-2023 send the internal note to serina 18-dec-2023 send the internal note to serina 1-jan-2024 send the internal note to serina 11-jan-2024 send the internal note to serina 18-jan-2024 send the internal note to serina | 6-dec-2023 waiting for serina to reply 18-dec-2023 waiting for serina to reply 1-jan-2024 waiting for serina to reply 11-jan-2024 waiting for serina to reply 18-jan-2024 waiting for serina to reply | ||
| Target | 2927 | Interloop Limited HD3 | Rafia | 27-Nov-23 | Workers benefits | Transfer issue | 5-dec-2023 send the internal note to serina 13-dec-2023 send the internal note to serina 9-jan-2024 send the internal note to serina 16-jan-2024 send the internal note to serina 18-jan-2024 send the internal note to serina 22-jan-2024 send the internal note to serina 25-jan-2024 send the internal note to serina | Solved | Taha | 5-dec-2023 send the internal note to serina 13-dec-2023 send the internal note to serina 9-jan-2024 send the internal note to serina 16-jan-2024 send the internal note to serina 18-jan-2024 send the internal note to serina 22-jan-2024 send the internal note to serina 25-jan-2024 send the internal note to serina | 5-dec-2023 waiting for serina to reply . 13-dec-2023 waiting for serina to reply . 9-jan-2024 waiting for serina to reply . 16-jan-2024 waiting for serina to reply . 18-jan-2024 waiting for serina to reply . 22-jan-2024 waiting for serina to reply . 25-jan-2024 waiting for serina to reply . | ||
| Target | 3018 | Interloop Denim | Asma Rauf | 01-Dec-23 | Workers benefits | transport issues | 4-dec-2023 send the internal note to serina 9-dec-2023 send the internal note to serina 11-dec-2023 send the internal note to serina 18-dec-2023 send the internal note to serina 27-dec-2023 send the internal note to serina 3-jan-2024 send the internal note to serina 11-jan-2024 send the internal note to serina | Solved | Taha | 4-dec-2023 send the internal note to serina 9-dec-2023 send the internal note to serina 11-dec-2023 send the internal note to serina 18-dec-2023 send the internal note to serina 27-dec-2023 send the internal note to serina 3-jan-2024 send the internal note to serina 11-jan-2024 send the internal note to serina | 4-dec-2023 waiting for serina to reply 9-dec-2023 waiting for serina to reply 11-dec-2023 waiting for serina to reply 18-dec-2023 waiting for serina to reply 27-dec-2023 waiting for serina to reply 3-jan-2024 waiting for serina to reply 11-jan-2024 waiting for serina to reply | ||
| Target | 2653 | YTM-7 | Worker (Khalida Parveen) | 11-Nov-23 | Wages | Worker reported that their contractor had access to their ATM's accounts and withdraw cash from their accounts, and then given them with his own will. | Factory response: Let me assure you that Yunus is fully committed to addressing all grievances whether registered through an internal grievance mechanism or via the Humary Awaz platform. We have started conducting worker interviews to ascertain the veracity of this claim but so far we have not found any evidence. Moreover, we do not have any contractor named Ahmed. Nonetheless, let us further investigate as we take this claim as a serious concern and will get back to you in a week's time. Furthermore, If we look at the evidence provided by you, it further gives assurances that Yunus is fulfilling all the requirements of the customer. Direct Payment The worker has provided evidence of direct payment to their bank account from Yunus. Maintaining the minimum wage As the evidence itself showed the worker got more than Rs.32,000/-. Digital Payment Wages are directly sent to a worker’s bank account therefore, there shall be no ambiguity in terms of wages. In addition, let me inform you that sharing of ATM card along with the pin code with anyone is strictly prohibited as per State Bank regulations therefore, if a worker is involved in any wrongdoing, then it is his / her personal decision and Yunus has nothing to do with this. Moreover, during all customer audits, the auditor usually doesn’t interview the workers in front of management so they are free to say what they want to. I will keep you posted after a thorough investigation. In December 2023, the worker mentioned that they had resigned from the factory and dropped the call. Further engagement: Helpline: Could you please provide information on the recruitment process employed by YTM, particularly in relation to Unit 7? Is recruitment conducted through contractors or recruitment agencies? Factory: The department raised a requisition on our HCM Portal according to their approved strength. HRBPs arrange interviews with a panel, which includes members from the department, HCM, and admin, based on the job requirements. When all three approve the candidate, the candidate is finalized. The candidate then fills out all the necessary documentation. The concerned HRBP issues the appointment letter, enrolls the candidate in the Face ID machines, and starts the orientation program. During orientation, the HRBP explains the company policy, leave policy, grievance policy, duty timings, health safety protocols, and all policies related to job employment, benefits, and company regulations. There is no service provider role in the entire hiring and induction process. The service provider role is to bring the resource and share details with HCM for recruitment process. HRBP, Admin, and security conduct interviews of each individual hired by the third party. If the panel finalizes the candidate, the HRBP allows them to onboard and ensures all compliances are followed just like company workers Helpline: Considering that Mr. Ahmed does not appear to be a contractor at the factory, we would like to know if there are other contractors in the factory. Could you clarify the working relationship between YTM and these contractors? Factory: Only three contractors are providing services to YTML: janitorial service, security service, and canteen service. Helpline: During the worker induction process, are employees informed not to share their bank account details with anyone? Factory: All workers are informed about the salary disbursement process and the safe custody of ATM card credentials during orientation. Additionally, the ATM safe custody protocols are mentioned in Urdu on all floors. Th latest and above factory response was in June 2024. Note: Yunus mentioned conducting a thorough investigation, however, no details were provided. Factory response under 2898: Following that, regarding this query, YTML conducted a survey in which we did not find any such issue where someone holds workers' ATM cards. I believe these complaints are fabricated. How is it possible for a worker to receive their ATM card, sign for it, activate it through biometrics, then call the bank's call center from their authorized personal number, provide confidential information, generate the PIN for the ATM card themselves, and then have the bank activate their card? There are at least four processes for activating the card, and workers are claiming that someone is holding their ATM card and operating it. If this is indeed the case, then why has not the complainant blocked their ATM card by simply calling the bank? Despite continuously reaching out to the 'Humary Awaz' platform but not contacting the bank to block their card, I believe we need to close this case that complainant provide misleading information with malicious intention. Factory also did not complete the investigation report. Note: In May 2024, an additional grievance was raised regarding the same issue, #HA4924. The case is still on-going, with frequent communication with the Target team. | Solved | Alisha | No further actions can be taken and the case is closed. Conflicting statements from both parties, and insufficient investigation details from factory. | N/A | ||
| Target | 2541 | Interloop Limited HD2&4 | Worker (Abdullah) | 08-Nov-23 | Workers benefits | Worker reported that he was transferred from HD2 to HD1 and he don't know ho to do work in HD1. So he wanted to be transferred again in HD1. | Investigation from caller. 20 Nov,23: Internal summary updated. Waiting for Sarina response. | Solved | Alisha | Investigation from caller 20 Nov,23: Internal summary updated. 24 Nov,23: Sarina asked some questions and I updated the internal note. 27 Nov,23: Sarina escalated the case to factory management. 5 Dec,23: Factory replied on mail. 8 Dec,23: Informed worker about factory reply. | |||
| Target | 2842 | Interloop Limited HD2&4 | Worker (Aziz ul Islam) | 21-Nov-23 | Out of Scope | Worker reported that he and his 2 friends gave money to an Agent for going abroad and the Agent ran. So he was asking about to whom they can contact for getting their money back. | Investigation from worker. 2 Dec,23: Refer worker to FIA office and asked him to submit written application in FIA office. Internal summary updated. Waiting for Sarina response. | Solved | Alisha | Investigation from worker. 2 Dec,23: Refer worker to FIA office and asked him to submit written application in FIA office. Internal summary updated. 4 Dec,23: Sarina suggested to call worker once and advising him next time he should be careful. | |||
| Target | 2658 | YTM-7 | Worker (Nasir Iqbal) | 12-Nov-23 | Wages | Worker reported that his 2 days salary for the month of September is pending from factory. And he requested to get his salary. | Investigation from caller. 24 Nov,23: Internal summary updated. 27 Nov,23: Sarina suggested to ask some more questions from worker. | Solved | Alisha | Investigation from caller. 24 Nov,23: Internal summary updated. 27 Nov,23: Sarina suggested to ask some more questions from worker. 5 Dec,23: I updated the internal note after taking information from worker. 5 Dec,23: Sarina escalated the case to factory management and she suggested to contact worker to inform him about case escalation. 6 Dec,23: Tried to contact worker but no response. | Waiting for factory response. | ||
| Target | 2755 | YTM-7 | Worker (Kamal) | 16-Nov-23 | Wages | Worker reported that they are not given salaries on time and also their salary is still 25000. | Investigation from caller 30,Nov,23: Internal summary updated. Waiting for Sarina response. | Solved | Alisha | Investigation from caller 30,Nov,23: Internal summary updated. 1 Dec,23: Sarina suggested to ask worker more questions. 1 Dec,23: Tried to contact worker but no response. 5 Dec,23: Tried to contact worker but no response. | Follow up is continued with worker. | ||
| Target | 2482 | Interloop Apparel | Worker (M. Amir) | 03-Nov-23 | Exploitation | Worker reported that he got injured and took leave from supervisor but his salary was deducted and also supervisors tease workers and take bribes from workers. | Investigation from caller. 18 Nov,23: Internal summary updated. Waiting for Sarina response. | Solved | Alisha | Investigation from caller. 18 Nov,23: Internal summary updated. 20 Nov,23: Sarina suggested to call worker and asked him to share his medical reports. 22,24,27 Nov,23: Tried to contact worker but no response. 1 Dec,23: Tried to contact worker but no response. 5 Dec,23:Tried to contact worker but no response. 7 & 9 Dec,23: Tried to contact worker but no response. 12 Dec,23: Sarina suggested to close the case as worker is not responding. | N/A | ||
| Target | 2672 | Interloop Limited HD1 | Worker (Javed Iqbal) | 13-Nov-23 | Workers benefits | Worker reported that in 2021 he fell ill. Then he was asked by his seniors to bring his medical reports and also he was asked that he will be facilitated by social security hospital. But his medical reports missed by his seniors and then he resigned to get his gratuity but he was not given his gratuity. Now worker wanted to get his gratuity. | Investigation from caller. 27 Nov,23: Internal summary updated. 28 Nov,23: Sarina suggested to contact worker for more details. | Solved | Alisha | Investigation from caller. 27 Nov,23: Internal summary updated. 28 Nov,23: Sarina suggested to contact worker for more details. 5 Dec,23: Tried to contact worker but no response, But I updated the internal note with the information provided by worker in first call. 9 Dec,23: Tried to contact worker but no response. 11 Dec,23: Sarina escalated the case to factory management. 13 Dec,23: Factory replied on mail. | Follow up is continued with worker and also waiting for Sarina response. | ||
| Target | 2855 | Interloop Denim | Worker (Mohsin Raza) | 21-Nov-23 | Workers benefits | Worker reported that he left company without informing anyone. After 2 months he goes to factory for resignation but he was not allowed to give resign and also he was not given his gratuity. Now he wants that he should be paid with his gratuity. | Investigation from caller. 1 Dec,23: Internal summary updated. Now waiting for Sarina response. | Solved | Alisha | Investigation from caller. 1 Dec,23: Internal summary updated. 3 Dec,23: Sarina put internal note to asking some questions from worker. 5 Dec,23: I updated the internal note. | Waiting for Sarina response. | ||
| Target | 2816 | Artistic Milliners (Pvt) Ltd AM15 | Talha Azimi | 18-Nov-23 | Workers benefits | worker salary issue the management is not giving him salary | 1-dec-2023 this case was closed | Solved | Taha | 1-dec-2023 this case was closed | 1-dec-2023 this case was closed | ||
| Target | 2919 | Yunus Textile Mills | Aziz ul Allah | 27-Nov-23 | Unfair Termination/Employment Practices | Unfair Termination | 29-nov-2023 send the internal note to serina 6-nov-2023 send the internal note to serina 7-dec-2023 send the internal note to serina 18-dec-2023 send the internal note to serina 9-jan-2024 send the internal note to serina 13-jan-2024 send the internal note to serina 8-march-2024 send the internal note to serina 27 april-2024 send the internal note to serina 29 april-2024 send the internal note to serina 30 april-2024 send the internal note to serina 3 may-2024 send the internal note to serina 6 may-2024 send the internal note to serina 8 may-2024 send the internal note to serina 9 may-2024 send the internal note to serina 13 may-2024 send the internal note to serina 14 may-2024 send the internal note to serina 17 may-2024 send the internal note to serina 21 may-2024 send the internal note to serina 25 may-2024 send the internal note to serina 12 june 2024 send the internal note to serina 22 june 2024 send the internal note to serina 24 june 2024 send the internal note to serina | Solved | Taha | 29-nov-2023 send the internal note to serina 6-nov-2023 send the internal note to serina 7-dec-2023 send the internal note to serina 18-dec-2023 send the internal note to serina 9-jan-2024 send the internal note to serina 13-jan-2024 send the internal note to serina 8-march-2024 send the internal note to serina 27 april-2024 send the internal note to serina 29 april-2024 send the internal note to serina 30 april-2024 send the internal note to serina 3 may-2024 send the internal note to serina 6 may-2024 send the internal note to serina 8 may-2024 send the internal note to serina 9 may-2024 send the internal note to serina 13 may-2024 send the internal note to serina 14 may-2024 send the internal note to serina 17 may-2024 send the internal note to serina 21 may-2024 send the internal note to serina 25 may-2024 send the internal note to serina 12 june 2024 send the internal note to serina 22 june 2024 send the internal note to serina 24 june 2024 send the internal note to serina | 29-nov-2023 waiting for serina to reply 6-nov-2023 waiting for serina to reply 7-dec-2023 waiting for serina to reply 18-dec-2023 waiting for serina to reply 9-jan-2024 waiting for serina to reply 13-jan-2024 waiting for serina to reply 8-march-2024 send the internal note to serina 27 april-2024 waiting for sarina to reply 29 april-2024 waiting for sarina to reply 30 april-2024 waiting for sarina to reply 3 may-2024 waiting for sarina to reply 6 may-2024 waiting for sarina to reply 8 may-2024 waiting for sarina to reply 9 may-2024 waiting for sarina to reply 13 may-2024 waiting for sarina to reply 14 may-2024 waiting for sarina to reply 17 may-2024 waiting for sarina to reply 21 may-2024 waiting for sarina to reply 25 may-2024 waiting for sarina to reply 12 june 2024 waiting for sarina to reply 22 june 2024 waiting for sarina to reply 24 june 2024 waiting for sarina to reply | ||
| Target | 2939 | Interloop Denim | Abdullah | 28-Nov-23 | Health & Hygiene | food quality is not good | 29-nov-2023 called the worker but the worker is not responding. 18-dec-2023 called the worker but the worker is not responding. 26-dec-2023 send the internal note to serina 18-jan-2024 send the internal note to serina | Solved | Taha | 29-nov-2023 called the worker but the worker is not responding. 18-dec-2023 called the worker but the worker is not responding. 26-dec-2023 send the internal note to serina 18-jan-2024 send the internal note to serina | 29-nov-2023 waiting for serina to reply . 18-dec-2023 waiting for serina to reply . 26-dec-2023 waiting for serina to reply . 18-jan-2024 waiting for serina to reply . | ||
| Target | 2836 | Interloop Limited HD2&4 | Shazad Ali | 20-Nov-23 | Workers benefits | Transport issue | 28-nov-2023 send the internal note to serina 9-dec-2023 send the internal note to serina 18-dec-2023 send the internal note to serina 27-dec-2023 send the internal note to serina 3-jan-2024 send the internal note to serina 17-jan-2024 send the internal note to serina 18-jan-2024 send the internal note to serina 25-jan-2024 send the internal note to serina | Solved | Taha | 28-nov-2023 send the internal note to serina 9-dec-2023 send the internal note to serina 18-dec-2023 send the internal note to serina 27-dec-2023 send the internal note to serina 3-jan-2024 send the internal note to serina 17-jan-2024 send the internal note to serina 18-jan-2024 send the internal note to serina 25-jan-2024 send the internal note to serina | 28-nov-2023 waiting for serina to reply . 9-dec-2023 waiting for serina to reply . 18-dec-2023 waiting for serina to reply . 27-dec-2023 waiting for serina to reply . 3-jan-2024 waiting for serina to reply . 17-jan-2024 waiting for serina to reply 18-jan-2024 waiting for serina to reply 25-jan-2024 waiting for serina to reply | ||
| Target | 2875 | YTM-7 | Shakeel ul Rehman | 22-Nov-23 | Working hours/OT | Overtime issues : The factory deduct the worker overtime | 26-nov-2023 send the internal note to serina 29-nov-2023 send the internal note to serina 12-jan-2024 send the internal note to serina 13-jan-2024 send the internal note to serina 27-jan-2024 send the internal note to serina 29-jan-2024 send the internal note to serina 8-march-2024 send the internal note to serina | Solved | Taha | 26-nov-2023 send the internal note to serina 29-nov-2023 send the internal note to serina 12-jan-2024 send the internal note to serina 13-jan-2024 send the internal note to serina 27-jan-2024 send the internal note to serina 29-jan-2024 send the internal note to serina 8-march-2024 send the internal note to serina | 26-nov-2023 waiting for serina to reply . 29-nov-2023 waiting for serina to reply . 12-jan-2024 waiting for serina to reply . 13-jan-2024 waiting for serina to reply . 27-jan-2024 waiting for serina to reply . 29-jan-2024 waiting for serina to reply . 8-march-2024 waiting for serina to reply . | ||
| Target | 2897 | Interloop Limited HD3 | Shahid Akram | 24-Nov-23 | Unfair Termination/Employment Practices | Transfer issues | 25-nov-2023 wrote the internal note and send to serina 29-nov-2023 wrote the internal note and send to serina 8-dec-2023 wrote the internal note and send to serina 13-dec-2023 wrote the internal note and send to serina 18-dec-2023 wrote the internal note and send to serina 13-jan-2024 wrote the internal note and send to serina | Solved | Taha | 25-nov-2023 wrote the internal note and send to serina 29-nov-2023 wrote the internal note and send to serina 8-dec-2023 wrote the internal note and send to serina 13-dec-2023 wrote the internal note and send to serina 18-dec-2023 wrote the internal note and send to serina 13-jan-2024 wrote the internal note and send to serina | 25-nov-2023 waiting for serina to reply . 29-nov-2023 waiting for serina to reply . 8-dec-2023 waiting for serina to reply . 13-dec-2023 waiting for serina to reply . 18-dec-2023 waiting for serina to reply . 13-jan-2024 waiting for serina to reply . | ||
| Target | 2817 | Artistic Milliners (Pvt) Ltd AM15 | Muhammad Talha Azeemi | 18-Nov-23 | Unfair Termination/Employment Practices | One Month salary advance / Unfair termination | 24-nov-2023 send the internal note to serina 9-dec-2023 send the internal note to serina 18-dec-2023 send the internal note to serina | Solved | Taha | 24-nov-2023 send the internal note to serina 9-dec-2023 send the internal note to serina 18-dec-2023 send the internal note to serina | 24-nov-2023 waiting for serina to reply 9-dec-2023 waiting for serina to reply 18-dec-2023 waiting for serina to reply | ||
| Target | 2526 | Interloop Denim | Worker (Mr. Sajjad) | 07-Nov-23 | Exploitation | Worker reported that he had appendix pain but he was harassed by supervisors to do work when he asked about unfair behavior of supervisors he was forced to resign. | Investigation from caller 20 Nov,23: Internal summary updated Waiting for Sarina response | Solved | Alisha | Investigation from caller 20 Nov,23: Internal summary updated 21 Nov,23: Sarina suggested to call worker for asking about medical reports 22 Nov,23: Tried to contact worker but no response. 24 Nov,23: Sarina escalated the case to factory management with the information provided by worker in first call. 24 Nov,23: Factory replied on mail and said that they will respond on mail after investigation. 8 Dec,23: Factory replied on mail with investigation. 11 Dec,23: Sarina sent internal note to inform worker about factory response. 14 Dec,23: Sarina sent mail again for more details. | N/A | ||
| Target | 2837 | Interloop Apparel | Zameer Ahmed | 20-Nov-23 | Unfair Termination/Employment Practices | Unfair Termination due to holidays | 24-nov-2023 send the internal note to serina 18-dec-2023 send the internal note to serina 19-dec-2023 send the internal note to serina 29-feb-2024 send the internal note to serina 8-march-2024 send the internal note to serina 15-april-2024 send the internal note to serina | Solved | Taha | 24-nov-2023 send the internal note to serina 18-dec-2023 send the internal note to serina 19-dec-2023 send the internal note to serina 29-feb-2024 send the internal note to serina 8-march-2024 send the internal note to serina 15-april-2024 send the internal note to serina | 24-nov-2023 waiting for serina to reply . 18-dec-2023 waiting for serina to reply . 19-dec-2023 waiting for serina to reply . 29-feb-2024 waiting for serina to reply . 8-march-2024 waiting for serina to reply . 15-april-2024 waiting for serina to reply . | ||
| Out Of Scope | 2863 | Out of Scope | 22-Nov-23 | Out of Scope | 22-nov-2023 wrote the internal note to serina | Solved | Taha | 22-nov-2023 wrote the internal note to serina | 22-nov-2023 waiting for serina to reply . | ||||
| Out Of Scope | 2868 | Out of Scope | Out of Scope | 22-nov-2023 send the internal note to serina 1-dec-2023 send the internal note to serina | Solved | Taha | 22-nov-2023 send the internal note to serina 1-dec-2023 send the internal note to serina | 22-nov-2023 waiting for serina to reply . 1-dec-2023 send the internal note to serina | |||||
| Target | 2865 | Interloop Limited HD5 | Worker (Mehran Ali) | 22-Nov-23 | Workers benefits | Worker reported that he wanted to be transferred from HD5 to HD1 or HD4 due to transportation facility. | Investigation from caller. 23 Nov,23: Internal summary updated. Waiting for Sarina response. | Solved | Alisha | Investigation from caller. 23 Nov,23: Internal summary updated. Investigation from caller. 23 Nov,23: Internal summary updated. Waiting for Sarina response. 4 Dec,23: Sarina escalated the case to factory management. 4 Dec,23: Factory replied on mail. 6 Dec,23: Sarina sent internal note to ask worker more questions about factory response on his case. 12 Dec,23: I updated the internal note. | Waiting for Sarina response. | ||
| Target | 2768 | Interloop Limited HD5 | Mozum Rehman | 16-Nov-23 | Health & Hygiene | food problems ( no good quality ) | 21-nov-2023 wrote the internal note to serina 7-dec-2023 wrote the internal note to serina 9-dec-2023 wrote the internal note to serina 13-dec-2023 wrote the internal note to serina 18-dec-2023 wrote the internal note to serina 9-feb-2024 wrote the internal note to serina 8-march-2024 wrote the internal note to serina 15-april-2024 wrote the internal note to serina 25-april-2024 wrote the internal note to serina 27-april-2024 wrote the internal note to serina 29-april-2024 wrote the internal note to serina 30-april-2024 wrote the internal note to serina 3 may-2024 wrote the internal note to serina 6 may-2024 wrote the internal note to serina | Solved | Taha | 21-nov-2023 wrote the internal note to serina 7-dec-2023 wrote the internal note to serina 9-dec-2023 wrote the internal note to serina 13-dec-2023 wrote the internal note to serina 18-dec-2023 wrote the internal note to serina 9-feb-2024 wrote the internal note to serina 8-march-2024 wrote the internal note to serina 15-april-2024 wrote the internal note to serina 25-april-2024 wrote the internal note to serina 27-april-2024 wrote the internal note to serina 29-april-2024 wrote the internal note to serina 30-april-2024 wrote the internal note to serina 3 may-2024 wrote the internal note to serina 6 may-2024 wrote the internal note to serina | 21-nov-2023 waiting for serina to reply . 7-dec-2023 waiting for serina to reply . 9-dec-2023 waiting for serina to reply . 13-dec-2023 waiting for serina to reply . 18-dec-2023 waiting for serina to reply . 9-feb-2024 waiting for serina to reply . 8-march-2024 waiting for serina to reply . 15-april-2024 waiting for serina to reply . 25-april-2024 waiting for serina to reply . 27-april-2024 waiting for serina to reply . 29-april-2024 waiting for serina to reply . 30-april-2024 waiting for serina to reply . 3 may-2024 waiting for serina to reply . 6 may-2024 waiting for serina to reply . | ||
| Target | 2825 | Yunus Textile Mills | Ali Chandio | 19-Nov-23 | Unfair Termination/Employment Practices | Unfair termination | 21-nov-2023 send the internal note to serina 9-dec-2023 send the internal note to serina 18-dec-2023 send the internal note to serina 28-dec-2023 send the internal note to serina | Solved | Taha | 21-nov-2023 send the internal note to serina 9-dec-2023 send the internal note to serina 18-dec-2023 send the internal note to serina 28-dec-2023 send the internal note to serina | 21-nov-2023 waiting for serina to reply . 9-dec-2023 waiting for serina to reply . 18-dec-2023 waiting for serina to reply . 28-dec-2023 waiting for serina to reply . | ||
| Target | 2729 | Yunus Textile Mills | Barbar Sultan | 15-Nov-23 | Workers benefits | salary increase | 18-nov-2023 send the internal note to serina 21-nov-2023 send the internal note to serina 28-nov-2023 send the internal note to serina 29-feb-2024 send the internal note to serina 8-march-2024 send the internal note to serina 15-april-2024 send the internal note to serina 25-april-2024 send the internal note to serina 27-april-2024 send the internal note to serina 29-april-2024 send the internal note to serina 30-april-2024 send the internal note to serina 3 may-2024 send the internal note to serina 6 may-2024 send the internal note to serina 7 may-2024 send the internal note to serina | Solved | Taha | 18-nov-2023 send the internal note to serina 21-nov-2023 send the internal note to serina 28-nov-2023 send the internal note to serina 29-feb-2024 send the internal note to serina 8-march-2024 send the internal note to serina 15-april-2024 send the internal note to serina 25-april-2024 send the internal note to serina 27-april-2024 send the internal note to serina 29-april-2024 send the internal note to serina 30-april-2024 send the internal note to serina 3 may-2024 send the internal note to serina 6 may-2024 send the internal note to serina 7 may-2024 send the internal note to serina | 18-nov-2023 waiting for serina to reply . 21-nov-2023 waiting for serina to reply . 28-nov-2023 waiting for serina to reply . 29-feb-2024 waiting for serina to reply . 8-march-2024 waiting for serina to reply . 15-april-2024 waiting for serina to reply . 25-april-2024 waiting for serina to reply . 27-april-2024 waiting for serina to reply . 29-april-2024 send the internal note to serina 30-april-2024 send the internal note to serina 3 may-2024 waiting for sarina to reply 6 may-2024 waiting for sarina to reply 7 may-2024 waiting for sarina to reply | ||
| Out Of Scope | 2807 | Out of Scope | 18-Nov-23 | Out of Scope | 18-nov-2023 called the worker but the worker is not responding 21-nov-2023 wrote the internal note and send it to serina . | Solved | Taha | 18-nov-2023 called the worker but the worker is not responding 21-nov-2023 wrote the internal note and send it to serina . | 18-nov-2023 waiting for serina to reply . 21-nov-2023 waiting for serina to reply . | ||||
| Target | 2421 | Interloop Apparel | Worker (Ali Raza) | 30-Oct-23 | Exploitation | Worker reported that the behavior of supervisors is very rude with workers and also supervisors did not sign the leave of workers. | Investigation from caller. 11 Nov,23: Internal summary updated Waiting for Sarina response. | Solved | Alisha | Investigation from caller. 11 Nov,23: Internal summary updated Waiting for Sarina response 15 Nov,23: Sarina suggested to ask more questions from worker. 16 Nov,23: I updated the internal note with required information. 24 Nov,23: Sarina escalated the case to factory management. Factory replied on mail and Sarina sent them mail again on 30 Nov,23 for more details. | N/A | ||
| Target | 2514 | Interloop Apparel | Worker (Matloob Masih) | 07-Nov-23 | Exploitation | Worker told that he is a pressman and supervisors tease pressmen alot and threat them to fire from job. | Investigation from caller 16 Nov,23: Internal summary updated Waiting for Sarina response | Solved | Alisha | Investigation from caller 16 Nov,23: Internal summary updated 20 Nov,23: Sarina suggested to ask some questions from worker 22 Nov,23: I updated the internal note 24 Nov,23: Sarina escalated the case to factory management. 1 Dec,23: Factory replied and asked they will share us the updates after completing investigation. 10 Dec,23: Factory replied on mail. | N/A | ||
| Target | 2494 | Interloop Denim | Worker (Tariq Abdaal) | 04-Nov-23 | Wages | Worker reported that he took leave from supervisor for 6 days but his 3 days leave was accepted and rest of 3 days salary was deducted. now worker wants his salary back of 3 days. | Investigation from caller. 8 Nov,23: Internal summary updated Waiting for Sarina response | Solved | Alisha | Investigation from caller. 8 Nov,23: Internal summary updated 10 Nov,23: Sarina suggested to ask some questions from worker. 14 Nov,23: Tried to contact worker but no response. 16 Nov,23: Tried to contact worker but no response. 17 Nov,23: Tried to contact worker but no response. 18 Nov,23: Tried to contact worker but no response. 22 Nov,23: Tried to contact worker but no response. 24 Nov,23: Sarina escalated the case to the factory management with the information provided by worker in first call. 7 Dec,23: Factory replied on mail. 15 Dec,23: I have contacted worker and he said that his issue is resolved and he has no further query. 18 Dec,23: Sarina sent mail again for evidences to factory and factory replied. | Now waiting for Sarina response. | ||
| Target | 2496 | Interloop Denim | Worker (Hoor ul Ain) | 04-Nov-23 | Exploitation | Worker reported that supervisors tease worker's alot and harass them. | Investigation from caller. 11 Nov,23: Internal summary updated Waiting for Sarina response. | Solved | Alisha | Investigation from caller. 11 Nov,23: Internal summary updated 13 Nov,23: Sarina suggested to ask some questions from worker about her issue. 14 Nov,23: I updated the internal note but Sarina asking for more clarification from worker. 16,17,18,22 Nov,23: Tried to contact worker but no response. 24 Nov,23: Sarina asked to call some female workers of Quality department for details. 27 Nov,23: I have checked the attendance sheets and employee list but I didn't found the data of female workers, and I updated the internal note. Sarina suggested to continued follow up with worker. 29 Nov,23: Tried to contact worker but no response. 1 Dec,23: Tried to contact worker but no response. 5 Dec,23: Tried to contact worker but no response. Worker did not responding so we closed the case. | N/A | ||
| Target | 2424 | Interloop Apparel | Worker (M. Muazam) | 31-Oct-23 | Workers benefits | Worker wanted to change his designation from Assistant operator to machine operator | Investigation from caller about his case. 11 Nov,23: Internal summary updated. | Solved | Alisha | Investigation from caller about his case. 11 Nov,23: Internal summary updated. 13 Nov,23: Sarina suggested to ask some questions from worker. 14 Nov,23: I answered the questions asked from Sarina. 14 Nov,23: Sarina escalated the case to factory management. 28 Nov,23: Factory replied on mail. 4 Dec,23: Sarina again sent mail to factory for more details and also she asked to call worker to inform him about factory reply. 5,6,9 and 15 Dec,23: Tried to contact worker but no response. 16 Dec,23: Factory replied on mail now waiting for Sarina response. | Now waiting for Sarina response. Follow up is continued with worker. | ||
| Target | 2225 | Interloop Limited HD1 | 16-Nov-23 | Workers benefits | shift change from night to day | 16-nov-2023 wrote the internal note to serina 18-nov-2023 wrote the internal note to serina 21-nov-2023 wrote the internal note to serina 9-dec-2023 wrote the internal note to serina 18-dec-2023 wrote the internal note to serina | Solved | Taha | 16-nov-2023 wrote the internal note to serina 18-nov-2023 wrote the internal note to serina 21-nov-2023 wrote the internal note to serina 9-dec-2023 wrote the internal note to serina 18-dec-2023 wrote the internal note to serina | 16-nov-2023 waiting for serina to reply . 18-nov-2023 waiting for serina to reply . 21-nov-2023 waiting for serina to reply . 9-dec-2023 waiting for serina to reply . 18-dec-2023 waiting for serina to reply . | |||
| Primark | 2562 | Artistic Denim Mills Limited (25130) | Muhammad Usman | 08-Nov-23 | Unfair Termination/Employment Practices | unfair termination | 16-nov-2023 send the internal note to serina 21-nov-2023 send the internal note to serina 28-nov-2023 send the internal note to serina 9-dec-2023 send the internal note to serina 18-dec-2023 send the internal note to serina 12-jan-2024 send the internal note to serina 24-feb-2024 send the internal note to serina 8-march-2024 send the internal note to serina | Solved | Taha | 16-nov-2023 send the internal note to serina 21-nov-2023 send the internal note to serina 28-nov-2023 send the internal note to serina 9-dec-2023 send the internal note to serina 18-dec-2023 send the internal note to serina 12-jan-2024 send the internal note to serina 24-feb-2024 send the internal note to serina 8-march-2024 send the internal note to serina | 16-nov-2023 waiting for serina to reply . 21-nov-2023 waiting for serina to reply . 28-nov-2023 waiting for serina to reply . 9-dec-2023 waiting for serina to reply . 18-dec-2023 waiting for serina to reply . 12-jan-2024 waiting for serina to reply . 24-feb-2024 waiting for serina to reply . 8-march-2024 waiting for serina to reply . | ||
| Target | 2724 | Yunus Textile Mills | 15-Nov-23 | Unfair Termination/Employment Practices | termination issue | 15-nov-2023 wrote the internal note and send to serina . 16-nov-2023 wrote the internal note and send to serina . 17-nov-2023 wrote the internal note and send to serina . 18-nov-2023 wrote the internal note and send to serina . 21-nov-2023 wrote the internal note and send to serina . 25-nov-2023 wrote the internal note and send to serina . 1-dec-2023 wrote the internal note and send to serina . 9-dec-2023 wrote the internal note and send to serina . 18-dec-2023 wrote the internal note and send to serina . | Solved | Taha | 15-nov-2023 wrote the internal note and send to serina . 16-nov-2023 wrote the internal note and send to serina . 17-nov-2023 wrote the internal note and send to serina . 18-nov-2023 wrote the internal note and send to serina . 21-nov-2023 wrote the internal note and send to serina . 25-nov-2023 wrote the internal note and send to serina . 1-dec-2023 wrote the internal note and send to serina . 9-dec-2023 wrote the internal note and send to serina . 18-dec-2023 wrote the internal note and send to serina . | 15-nov-2023 waiting for serina to reply . 16-nov-2023 waiting for serina to reply . 17-nov-2023 waiting for serina to reply . 18-nov-2023 waiting for serina to reply . 21-nov-2023 waiting for serina to reply . 25-nov-2023 waiting for serina to reply . 1-dec-2023 waiting for serina to reply . 9-dec-2023 waiting for serina to reply . 18-dec-2023 waiting for serina to reply . | |||
| Out Of Scope | 2719 | Out of Scope | 14-Nov-23 | Out of Scope | 15-nov-2023 wrote the internal note and send to serina . 16-nov-2023 wrote the internal note and send to serina . | Solved | Taha | 15-nov-2023 wrote the internal note and send to serina . 16-nov-2023 wrote the internal note and send to serina . | 15-nov-2023 waiting for serina to reply . 16-nov-2023 waiting for serina to reply . | ||||
| Out Of Scope | 2717 | Out of Scope | 14-Nov-23 | Out of Scope | 15-nov-2023 wrote the internal note and send to serina . 18-nov-2023 wrote the internal note and send to serina . | Solved | Taha | 15-nov-2023 wrote the internal note and send to serina . 18-nov-2023 wrote the internal note and send to serina . | 15-nov-2023 waiting for serina to reply . 18-nov-2023 waiting for serina to reply . | ||||
| Out Of Scope | 2715 | Out of Scope | 14-Nov-23 | Out of Scope | 15-nov-2023 wrote the internal note and send to serina | Solved | Taha | 15-nov-2023 wrote the internal note and send to serina | 15-nov-2023 waiting for serina to reply . | ||||
| Out Of Scope | 2709 | Out of Scope | 14-Nov-23 | Out of Scope | 15-nov-2023 send the internal note to serina | Solved | Taha | 15-nov-2023 send the internal note to serina | 15-nov-2023 waiting for serina to reply. | ||||
| Out Of Scope | 2708 | Out of Scope | 14-Nov-23 | Out of Scope | 15-nov-2023 send the internal note and send to serina | Solved | Taha | 15-nov-2023 send the internal note and send to serina | 15-nov-2023 waiting for serina to reply . | ||||
| Target | 2699 | Interloop Denim | Kamran Tabussim | 13-Nov-23 | Unfair Termination/Employment Practices | brothers termination | 15-nov-2023 wrote the internal note and send to serina 20-nov-2023 wrote the internal note and send to serina 9-dec-2023 wrote the internal note and send to serina 18-dec-2023 wrote the internal note and send to serina | Solved | Taha | 15-nov-2023 wrote the internal note and send to serina 20-nov-2023 wrote the internal note and send to serina 9-dec-2023 wrote the internal note and send to serina 18-dec-2023 wrote the internal note and send to serina | 15-nov-2023 waiting for serina to reply. 20-nov-2023 waiting for serina to reply. 9-dec-2023 waiting for serina to reply. 18-dec-2023 waiting for serina to reply. | ||
| Target | 2502 | Interloop Apparel | Mewish Nawaz | 05-Nov-23 | Workers benefits | holidays | 8-nov-2023 wrote the internal note to serina 13-nov-2023 wrote the internal note to serina 14-nov-2023 wrote the internal note to serina 20-nov-2023 wrote the internal note to serina 28-nov-2023 wrote the internal note to serina | Solved | Taha | 8-nov-2023 wrote the internal note to serina 13-nov-2023 wrote the internal note to serina 14-nov-2023 wrote the internal note to serina 20-nov-2023 wrote the internal note to serina 28-nov-2023 wrote the internal note to serina | 8-nov-2023 waiting for serina to reply 13-nov-2023 waiting for serina to reply 14-nov-2023 waiting for serina to reply 20-nov-2023 waiting for serina to reply 28-nov-2023 waiting for serina to reply | ||
| Target | 2484 | Interloop Denim | Hassan Ali | 03-Nov-23 | Out of Scope | 7-nov-2023 called the worker but the worker is not responding . | Solved | Taha | 7-nov-2023 called the worker but the worker is not responding . | 7-nov-2023 waiting for serina to reply. | |||
| Out Of Scope | 2505 | Out of Scope | 05-Nov-23 | Out of Scope | 6-nov-2023 called the worker but the worker is not responding. 7-nov-2023 called the worker but the worker is not responding. 14-nov-2023 called the worker but the worker is not responding. | Solved | Taha | 6-nov-2023 called the worker but the worker is not responding. 7-nov-2023 called the worker but the worker is not responding. 14-nov-2023 called the worker but the worker is not responding. | 6-nov-2023 waiting for serina to reply. 7-nov-2023 waiting for serina to reply. 14-nov-2023 waiting for serina to reply. | ||||
| Target | 2504 | Interloop Apparel | Mewish Nawaz | 05-Nov-23 | Workers benefits | not giving holidays | Solved | Taha | |||||
| Target | 2500 | Interloop Denim | Maoz | 05-Nov-23 | Workers benefits | shift change | 6-nov-2023 called the worker but the worker is not responding. 14-nov-2023 wrote the internal note and send to serina . 20-nov-2023 wrote the internal note and send to serina . 22-nov-2023 wrote the internal note and send to serina . 25-nov-2023 wrote the internal note and send to serina . 9-dec-2023 wrote the internal note and send to serina . | Solved | Taha | 6-nov-2023 called the worker but the worker is not responding. 14-nov-2023 wrote the internal note and send to serina . 20-nov-2023 wrote the internal note and send to serina . 22-nov-2023 wrote the internal note and send to serina . 25-nov-2023 wrote the internal note and send to serina . 9-dec-2023 wrote the internal note and send to serina . | 6-nov-2023 waiting for serina to reply. 14-nov-2023 wrote the internal note and send to serina . 20-nov-2023 waiting for serina to reply . 22-nov-2023 waiting for serina to reply . 25-nov-2023 waiting for serina to reply . 9-dec-2023 waiting for serina to reply . | ||
| Out Of Scope | 2499 | Out of Scope | 05-Nov-23 | Out of Scope | 6-nov-2023 called the worker but the worker is not responding. 7-nov-2023 called the worker but the worker is not responding. 14-nov-2023 called the worker but the worker is not responding. | Solved | Taha | 6-nov-2023 called the worker but the worker is not responding. 7-nov-2023 called the worker but the worker is not responding. 14-nov-2023 called the worker but the worker is not responding. | 6-nov-2023 waiting for serina to reply. 7-nov-2023 waiting for serina to reply. 14-nov-2023 waiting for serina to reply. | ||||
| Target | 2479 | Interloop Denim | Worker (Babar Ali) | 02-Nov-23 | Exploitation | Worker took a leave on 1 Nov, when he goes to factory on Nov 2, he was teased or abused by supervisors. | Investigation from caller Internal summary updated | Solved | Alisha | 6 Nov,23: Internal summary updated 7 Nov,23: Sarina suggested to ask some questions from worker. 11 Nov,23: I replied for the questions that Sarina asked. 13 Nov,23: Sarina said that we have to contact worker again for getting more clarity about case. 14 Nov,23: Tried to contact worker but no response. 17 Nov,23: Tried to contact worker but no response. 18 Nov,23: Sent worker whatsapp messages and asked him questions. 22 Nov,23: Tried to contact worker but no response. 23 Nov,23: Sarina escalated the case to factory management. 27 Nov,23: Factory replied and said that they will share the investigation report with us by 8 Dec,23. 7 Dec,23: Factory replied on mail. 12 Dec,23: Sarina sent internal note to inform worker about factory reply and asking him some more questions. 15 Dec,23: Tried to contact worker but no response. 18 Dec,23: Tried to contact worker but no response. | N/A | ||
| Target | 2477 | Interloop Limited HD2&4 | Worker (Tanveer Hussain) | 02-Nov-23 | Workers benefits | Worker wants transport facility. | Investigation from caller Internal summary updated waiting for Sarina response | Solved | Alisha | Investigation from caller 6 Nov,23: Internal summary updated 7 Nov,23: Sarina suggested to ask more questions from worker. 14 Nov,23: I updated the internal note. 15 Nov,23: Sarina asked more questions from worker. 16 Nov,23: I have contacted with worker and asked him the questions then update the internal note. 17 Nov,23: Sarina said that now she will escalate the case. 23 Nov,23: Sarina escalated the case to factory management. 28 Nov,23: Factory replied on mail. 5 Dec,23: Sarina sent them mail again for more clarification. Also she suggested to call worker to inform him about factory reply. 5,6 and 9 Dec,23: Tried to contact worker but no response. 15 Dec,23: Contacted worker and informed him about factory reply and he is satisfied. | Now waiting for Sarina response. | ||
| Target | 2456 | Interloop Limited HD1 | Worker (M. Zulqarnain) | 01-Nov-23 | Workers benefits | Worker wanted to be transferred from HD1 to HD3 because in HD-1 there is no hostel facility for workers so he had to pay hostel expenses and half of worker's salary spent on hostel expenses. | Investigation from caller Internal summary updated Waiting for Sarina response. | Solved | Alisha | 6 Nov,23: Internal summary updated 10 Nov,23: Sarina suggested to ask Ms. Hina or Sir Arshid to call to factory for asking about why HD-1 not providing hostel facility to workers. 18 Nov,23: Sir Arshid do follow up with factory and they said that they will inform us. 21 Nov,23: I updated the internal note according to the information provided by sir Arshid. 24 Nov,23: Sarina escalated the case to factory management. 4 Dec,23: Factory replied on mail. 15 Dec,23: I have contacted worker and informed him about factory reply and he is satisfied. | Now waiting for Sarina response. | ||
| Target | 2397 | Interloop Limited HD5 | Worker (Shahzaib) | 30-Oct-23 | Unfair Termination/Employment Practices | Worker reported that he was forced by factory to give resign and now he wants to do job again in same factory. | Investigation from caller 3 Nov,23: Internal summary updated Now waiting for Sarina response. | Solved | Alisha | Investigation from caller 3 Nov,23: Internal summary updated 6 Nov,23: Sarina suggested to ask Ms. Hina or Sir Arshid to call factory to ask about worker's apology and warning letter. 17 Nov,23: I have informed Sarina that Ms. Hina suggested to call factory once training is done in the factory. 22 Nov,23: Sarina again asked to call factory about asking workers details. 24 Nov,23: Factory responded to Ms. Hina about workers issue. 27 Nov,23: Sarina escalated the case to factory management and asked to tell worker about case escalation. 1 Dec,23: Tried to contact worker but no response. 4 Dec,23: Factory replied on mail with evidences. 5 Dec,23: Tried to contact worker but no response. 13 Dec,23: Sarina sent mail again to factory for more clarification. 16 Dec,23: Factory replied on mail with evidences. | N/A | ||
| Target | 2385 | Interloop Limited HD2&4 | Worker (Harmaas Aslam) | 28-Oct-23 | Wages | Worker reported that he had an operation on leg in August and his August half salary pending by factory management. | Investigation from Caller 4 Nov,23: Internal summary updated Waiting for Sarina response now | Solved | Alisha | 4 Nov,23: Internal summary updated 7 Nov,23: Sarina suggested to ask worker more questions. 16 Nov,23: Tried to contact worker but no response. 17 Nov,23: Tried to contact worker but no response. 18 Nov,23: Tried to contact worker but no response. 22 Nov,23: Tried to contact worker but no response. 24 Nov,23: Sarina escalated the case to factory management with the provided information from worker in first call. 1 Dec,23: Factory replied. 12,13 Dec,23: Sarina sent internal note to call worker and inform him about factory reply. 15 Dec,23: Tried to contact worker but no response. | Follow up is continued with worker. | ||
| Out Of Scope | 2475 | Out of Scope | 02-Nov-23 | Out of Scope | 3-nov-2023 called the worker but the worker is not responding. | Solved | Taha | 3-nov-2023 called the worker but the worker is not responding. | 3-nov-2023 waiting for serina to reply. 6-nov-2023 merge with alisha case . | ||||
| Out Of Scope | 2394 | Out of Scope | 29-Oct-23 | Out of Scope | 3-nov-2023 called the worker but the worker is not responding. 6-nov-2023 called the worker but the worker is not responding. 7-nov-2023 called the worker but the worker is not responding. 14-nov-2023 called the worker but the worker is not responding. | Solved | Taha | 3-nov-2023 called the worker but the worker is not responding. 6-nov-2023 called the worker but the worker is not responding. 7-nov-2023 called the worker but the worker is not responding. 14-nov-2023 called the worker but the worker is not responding. | 3-nov-2023 waiting for serina to reply. 6-nov-2023 waiting for serina to reply. 7-nov-2023 waiting for serina to reply. 14-nov-2023 called the worker but the worker is not responding. | ||||
| Target | 2461 | Artistic Milliners (Pvt) Ltd AM15 | Atif | 02-Nov-23 | Unfair Termination/Employment Practices | unfair termination | 14-nov-2023 wrote the internal note and send to serina . 16-nov-2023 wrote the internal note and send to serina . 28-nov-2023 wrote the internal note and send to serina . 15-dec-2023 wrote the internal note and send to serina . 18-dec-2023 wrote the internal note and send to serina . 20-dec-2023 wrote the internal note and send to serina . 12-jan-2024 wrote the internal note and send to serina . 7-march-2024 wrote the internal note and send to serina . | Solved | Taha | 14-nov-2023 wrote the internal note and send to serina . 16-nov-2023 wrote the internal note and send to serina . 28-nov-2023 wrote the internal note and send to serina . 15-dec-2023 wrote the internal note and send to serina . 18-dec-2023 wrote the internal note and send to serina . 20-dec-2023 wrote the internal note and send to serina . 12-jan-2024 wrote the internal note and send to serina . 7-march-2024 wrote the internal note and send to serina . | 14-nov-2023 waiting for serina to reply . 16-nov-2023 waiting for serina to reply . 28-nov-2023 waiting for serina to reply . 15-dec-2023 waiting for serina to reply . 18-dec-2023 waiting for serina to reply . 20-dec-2023 waiting for serina to reply . 12-jan-2024 waiting for serina to reply . 7-march-2024 waiting for serina to reply . | ||
| Out Of Scope | 2471 | Out of Scope | 02-Nov-23 | Out of Scope | 2-nov-2023 called the worker but the worker is not responding. 3-nov-2023 called the worker but the worker is not responding. 6-nov-2023 called the worker but the worker is not responding. | Solved | Taha | 2-nov-2023 called the worker but the worker is not responding. 3-nov-2023 called the worker but the worker is not responding. 6-nov-2023 called the worker but the worker is not responding. | 2-nov-2023 waiting for serina to reply. 3-nov-2023 waiting for serina to reply. 6-nov-2023 waiting for serina to reply. 6-nov-2023 test call | ||||
| Out Of Scope | 2470 | Out of Scope | 02-Nov-23 | Out of Scope | 2-nov-2023 called the worker but the worker is not responding. 3-nov-2023 called the worker but the worker is not responding. | Solved | Taha | 2-nov-2023 called the worker but the worker is not responding. 3-nov-2023 called the worker but the worker is not responding. | 2-nov-2023 waiting for serina to reply. 3-nov-2023 waiting for serina to reply. 6-nov-2023 out of scope | ||||
| Target | 2468 | Interloop Denim | Abrar Hussain | 02-Nov-23 | Exploitation | senior officer attitude | 2-nov-2023 called the worker but the worker is not responding 3-nov-2023 called the worker but the worker is not responding 8-nov-2023 wrote the internal note and send to serina 14-nov-2023 send the internal note to serina 20-nov-2023 send the internal note to serina 22-nov-2023 send the internal note to serina 9-dec-2023 send the internal note to serina 18-dec-2023 send the internal note to serina 12-jan-2024 send the internal note to serina 13-jan-2024 send the internal note to serina 29-jan-2024 send the internal note to serina 8-march-2024 send the internal note to serina | Solved | Taha | 2-nov-2023 called the worker but the worker is not responding 3-nov-2023 called the worker but the worker is not responding 8-nov-2023 wrote the internal note and send to serina 14-nov-2023 send the internal note to serina 20-nov-2023 send the internal note to serina 22-nov-2023 send the internal note to serina 9-dec-2023 send the internal note to serina 18-dec-2023 send the internal note to serina 12-jan-2024 send the internal note to serina 13-jan-2024 send the internal note to serina 29-jan-2024 send the internal note to serina 8-march-2024 send the internal note to serina | 2-nov-2023 waiting for serina to reply. 3-nov-2023 waiting for serina to reply. 8-nov-2023 waiting for serina to reply. 14-nov-2023 waiting for serina to reply. 20-nov-2023 waiting for serina to reply. 22-nov-2023 waiting for serina to reply. 9-dec-2023 waiting for serina to reply. 18-dec-2023 waiting for serina to reply. 12-jan-2024 waiting for serina to reply. 13-jan-2024 waiting for serina to reply. 29-jan-2024 waiting for serina to reply. 8-march-2024 waiting for serina to reply. | ||
| Target | 2467 | Interloop Apparel | Worker (Khuram Shehzad) | 02-Nov-23 | Workers benefits | Worker told that he is disable and wanted to be transferred from Interloop Apparel to Interloop HD5 as he had to travel by himself for reaching to the factory transport. | Investigation from caller 16 Nov,23: Internal summary updated Waiting for Sarina response | Solved | Alisha | Investigation from caller 16 Nov,23: Internal summary updated 17 Nov,23: Sarina suggested to ask some questions from worker. 18 Nov,23: I updated the internal note. 22 Nov,23: Sarina escalated the case to factory management. 30 Nov,23: Factory replied and Sarina asked to call worker and to inform him about factory reply. 1 Dec,23: Tried to contact worker but no response. 6,9,15 Dec,23: Tried to contact worker but no response. Tried to contact worker many times but no response. So case is closed. | N/A | ||
| Out Of Scope | 2451 | Out of Scope | 01-Nov-23 | Out of Scope | 2-nov-2023 called the worker but the worker is not responding. 3-nov-2023 called the worker but the worker is not responding. 6-nov-2023 called the worker but the worker is not responding. 20-nov-2023 called the worker but the worker is not responding. | Solved | Taha | 2-nov-2023 called the worker but the worker is not responding. 3-nov-2023 called the worker but the worker is not responding. 6-nov-2023 called the worker but the worker is not responding. 20-nov-2023 called the worker but the worker is not responding. | 2-nov-2023 waiting for serina to reply. 3-nov-2023 waiting for serina to reply. 6-nov-2023 waiting for serina to reply. 20-nov-2023 waiting for serina to reply. | ||||
| Out Of Scope | 2450 | Out of Scope | 01-Nov-23 | Out of Scope | 2-nov-2023 called the worker but the worker is not responding . 3-nov-2023 called the worker but the worker is not responding . | Solved | Taha | 2-nov-2023 called the worker but the worker is not responding . 3-nov-2023 called the worker but the worker is not responding . | 2-nov-2023 waiting for serina to reply. 3-nov-2023 waiting for serina to reply. 6-nov-2023 merge with alisha case | ||||
| Out Of Scope | 2447 | Out of Scope | 01-Nov-23 | Out of Scope | 2-nov-2023 called the worker but the worker is not responding. 3-nov-2023 called the worker but the worker is not responding. | Solved | Taha | 2-nov-2023 called the worker but the worker is not responding. 3-nov-2023 called the worker but the worker is not responding. | 2-nov-2023 waiting for serina to reply. 3-nov-2023 waiting for serina to reply. 6-nov-2023 out of scope case closed. | ||||
| Target | 2372 | Interloop Apparel | Sayyed Ali Galini | 26-Oct-23 | Unfair Termination/Employment Practices | termination issues | 1-nov-2023 wrote the internal note and send to serina 7-nov-2023 wrote the internal note and send to serina 20-nov-2023 wrote the internal note and send to serina 22-nov-2023 wrote the internal note and send to serina 28-nov-2023 wrote the internal note and send to serina 9-dec-2023 wrote the internal note and send to serina 18-dec-2023 wrote the internal note and send to serina 17-jan-2024 wrote the internal note and send to serina 18-jan-2024 wrote the internal note and send to serina 22-jan-2024 wrote the internal note and send to serina 14-feb-2024 wrote the internal note and send to serina 27-feb-2024 wrote the internal note and send to serina 6-march-2024 wrote the internal note and send to serina 13-march-2024 wrote the internal note and send to serina 16-march-2024 wrote the internal note and send to serina | Solved | Taha | 1-nov-2023 wrote the internal note and send to serina 7-nov-2023 wrote the internal note and send to serina 20-nov-2023 wrote the internal note and send to serina 22-nov-2023 wrote the internal note and send to serina 28-nov-2023 wrote the internal note and send to serina 9-dec-2023 wrote the internal note and send to serina 18-dec-2023 wrote the internal note and send to serina 17-jan-2024 wrote the internal note and send to serina 18-jan-2024 wrote the internal note and send to serina 22-jan-2024 wrote the internal note and send to serina 14-feb-2024 wrote the internal note and send to serina 27-feb-2024 wrote the internal note and send to serina 6-march-2024 wrote the internal note and send to serina 13-march-2024 wrote the internal note and send to serina 16-march-2024 wrote the internal note and send to serina | 1-nov-2023 waiting for serina to reply 7-nov-2023 waiting for serina to reply 20-nov-2023 waiting for serina to reply 22-nov-2023 waiting for serina to reply 28-nov-2023 waiting for serina to reply 9-dec-2023 waiting for serina to reply 18-dec-2023 waiting for serina to reply 17-jan-2024 waiting for serina to reply 18-jan-2024 waiting for serina to reply 22-jan-2024 waiting for serina to reply 14-feb-2024 waiting for serina to reply 27-feb-2024 waiting for serina to reply 6-march-2024 waiting for serina to reply 13-march-2024 waiting for serina to reply 16-march-2024 waiting for serina to reply | ||
| Target | 2299 | Interloop Limited HD1 | Worker (Qurban Ali) | 21-Oct-23 | Workers benefits | Worker transferred from HD-1 to HD-5 and he wants to be transferred in HD-1 again. | Investigation from caller Internal summary updated Waiting for Sarina response | Solved | Alisha | Investigation from caller Internal summary updated Waiting for Sarina response 2 Nov,23: Sarina suggested to ask few questions from worker 3 Nov,23: Tried to contact worker but no response. 7 Nov,23: I have contacted with worker and he told that he found job in Interloop Apparel but still want to be transferred in HD-1. 13 Nov,23: Sarina suggested to call the worker and informed him about we cant help him to be transferred in HD-1 so he has to work in Interloop Apparel. 16,17 Nov,23: Tried to contact worker but no response. 18 Nov,23: Tried to contact worker but no response. 22,23,24,27,29,30 Nov,23: Tried to contact worker but no response so Sarina closed the case. | N/A | ||
| Out Of Scope | 2389 | Out of Scope | 29-Oct-23 | Out of Scope | 31-oct-2023 called the worker but the worker is not responding 2-nov-2023 called the worker but not responding wrote the internal note and send to serina 6-nov-2023 called the worker but not responding wrote the internal note and send to serina | Solved | Taha | 31-oct-2023 called the worker but the worker is not responding wrote the internal note and send to serina. 2-nov-2023 called the worker but not responding wrote the internal note and send to serina 6-nov-2023 called the worker but not responding wrote the internal note and send to serina | 31-oct-2023 waiting for serina to reply. 2-nov-2023 waiting for serina to reply. 6-nov-2023 waiting for seria to reply. | ||||
| Primark | 2392 | Crown Textile (25151) | Syed Mustafa Shah | 22-Oct-23 | Workers benefits | no bonus and no advance salary | 31-oct-2023 called the worker and wrote the internal note and send to serina 2-nov-2023 wrote the internal note and send to serina 6-nov-2023 wrote the internal note and send to serina 16-nov-2023 wrote the internal note and send to serina 9-dec-2023 wrote the internal note and send to serina 3-feb-2024 wrote the internal note and send to serina 14-feb-2024 wrote the internal note and send to serina | Solved | Taha | 31-oct-2023 called the worker and wrote the internal note and send to serina 2-nov-2023 wrote the internal note and send to serina 6-nov-2023 wrote the internal note and send to serina 16-nov-2023 wrote the internal note and send to serina 20-nov-2023 waiting for 4 dec 2023 9-dec-2023 wrote the internal note and send to serina 3-feb-2024 wrote the internal note and send to serina 14-feb-2024 wrote the internal note and send to serina | 31-oct-2023 waiting for serina to reply. 2-nov-2023 waiting for serina to reply. 6-nov-2023 waiting for serina to reply. 16-nov-2023 waiting for serina to reply. 9-dec-2023 waiting for serina to reply. 3-feb-2024 waiting for serina to reply. 14-feb-2024 waiting for serina to reply. | ||
| Target | 2347 | Interloop Limited HD1 | zohaib | 25-Oct-23 | Workers benefits | transfer issue | 31-oct-2023 just want to waith draw his complain | Solved | Taha | 31-oct-2023 just want to waith draw his complain | 31-oct-2023 This ticket is been sloved | ||
| Target | 2279 | Interloop Limited HD1 | Worker (Abid Ali) | 19-Oct-23 | Workers benefits | Worker wanted to transfer in another department | Worker sent voice notes and we are trying to contact worker but he is not responding. 31 Oct,23: Tried to contact worker but he is not responding. | Solved | Alisha | 31-oct-2023 called the worker but the worker is not available 4 Nov,23: I have contacted with worker and he told that his problem is resolved we can close his case. I updated internal note. Now waiting for Sarina response on this. 6 Nov,23: Sarina suggested to close the case as worker does not seek assistance. | N/A | ||
| Target | 2415 | Interloop Limited HD1 | Aneel Waseem | 30-Oct-23 | Workers benefits | machine is not working well | 31-oct-2023 called the worker but the worker is not working. 2-nov-2023 called the number but the worker is not responding. 6-nov-2023 called the number but the worker is not responding. 15-nov-2023 called the number but the worker is not responding. 20-nov-2023 called the number but the worker is not responding. 25-nov-2023 called the number but the worker is not responding. | Solved | Taha | 31-oct-2023 called the worker but the worker is not working. 2-nov-2023 called the number but the worker is not responding. 6-nov-2023 called the number but the worker is not responding. 15-nov-2023 called the number but the worker is not responding. 20-nov-2023 called the number but the worker is not responding. 25-nov-2023 called the number but the worker is not responding. | 31-oct-2023 waiting for serina to reply. 2-nov-2023 waiting for serina to reply. 6-nov-2023 waiting for serina to reply. 15-nov-2023 waiting for serina to reply. 20-nov-2023 waiting for serina to reply. 25-nov-2023 waiting for serina to reply. 25-nov-2023 this case is solved | ||
| Target | 2425 | Artistic Milliners (Pvt) Ltd AM15 | Muhammad Javaid | 31-Oct-23 | Workers benefits | 31-oct-2023 called the worker but the worker is not responding. 6-nov-2023 send the internal note to serina 13-nov-2023 send the internal note to serina | Solved | Taha | 31-oct-2023 called the worker but the worker is not responding wrote the whatsapp message to the worker. 6-nov-2023 send the internal note to serina 13-nov-2023 send the internal note to serina | 31-oct-2023 waiting for worker to reply. 6-nov-2023 waiting for serina to reply. 13-nov-2023 waiting for serina to reply. | |||
| Target | 2395 | Interloop Limited HD3 | Muhammad Afzal | 30-Oct-23 | Workers benefits | Holiday issues | 30-oct-2023 wrote the internl note and send to serina 31-oct-2023 wrote the internl note and send to serina 2-nov-2023 wrote the internl note and send to serina 3-nov-2023 wrote the internl note and send to serina 6-nov-2023 wrote the internl note and send to serina 20-nov-2023 wrote the internl note and send to serina 25-nov-2023 wrote the internl note and send to serina | Solved | Taha | 30-oct-2023 wrote the internl note and send to serina 31-oct-2023 wrote the internl note and send to serina 2-nov-2023 wrote the internl note and send to serina 3-nov-2023 wrote the internl note and send to serina 6-nov-2023 wrote the internl note and send to serina 20-nov-2023 wrote the internl note and send to serina 25-nov-2023 wrote the internl note and send to serina | 30-oct-2023 waiting for serina to reply. 31-oct-2023 waiting for serina to reply. 2-nov-2023 waiting for serina to reply. 3-nov-2023 waiting for serina to reply. 6-nov-2023 waiting for serina to reply. 20-nov-2023 waiting for serina to reply. 25-nov-2023 waiting for serina to reply. solved on 29-nov-2023 | ||
| Target | 2369 | Interloop Limited HD2&4 | Samraz Taj Muhammad ( Interloop HD 2 ) | 26-Oct-23 | Harassment/Physical Assault | harassment | 30-oct-2023 wrote the internal note and send to serina 1-nov-2023 wrote the internal note and send to serina 2-nov-2023 wrote the internal note and send to serina 3-nov-2023 wrote the internal note and send to serina 6-nov-2023 wrote the internal note and send to serina 7-nov-2023 wrote the internal note and send to serina 17-nov-2023 wrote the internal note and send to serina 28-nov-2023 wrote the internal note and send to serina 5-dec-2023 wrote the internal note and send to serina 9-dec-2023 wrote the internal note and send to serina 13-dec-2023 wrote the internal note and send to serina 18-dec-2023 wrote the internal note and send to serina 27-dec-2023 wrote the internal note and send to serina 3-jan-2024 wrote the internal note and send to serina 8-jan-2024 wrote the internal note and send to serina | Solved | Taha | 30-oct-2023 wrote the internal note and send to serina 1-nov-2023 wrote the internal note and send to serina 2-nov-2023 wrote the internal note and send to serina 3-nov-2023 wrote the internal note and send to serina 6-nov-2023 wrote the internal note and send to serina 7-nov-2023 wrote the internal note and send to serina 8-nov-2023 this case is escalated deadline 10-nov-2023 17-nov-2023 wrote the internal note and send to serina 28-nov-2023 wrote the internal note and send to serina 5-dec-2023 wrote the internal note and send to serina 9-dec-2023 wrote the internal note and send to serina 13-dec-2023 wrote the internal note and send to serina 18-dec-2023 wrote the internal note and send to serina 27-dec-2023 wrote the internal note and send to serina 3-jan-2024 wrote the internal note and send to serina 8-jan-2024 wrote the internal note and send to serina | 30-oct-2023 waiting for serina to reply. 1-nov-2023 waiting for serina to reply. 2-nov-2023 waiting for serina to reply. 3-nov-2023 waiting for serina to reply. 6-nov-2023 waiting for serina to reply. 7-nov-2023 waiting for serina to reply. 17-nov-2023 waiting for serina to reply. 28-nov-2023 waiting for serina to reply. 5-dec-2023 waiting for serina to reply. 9-dec-2023 waiting for serina to reply. 13-dec-2023 waiting for serina to reply. 18-dec-2023 waiting for serina to reply. 27-dec-2023 waiting for serina to reply. 3-jan-2024 waiting for serina to reply. 8-jan-2024 waiting for serina to reply. | ||
| Target | 2254 | Al Rahim Textile Industries (18523) | Worker (Rab Nawaz) | 15-Oct-23 | Exploitation | Worker reported that his Manager used abusive language and also harass the workers. | Investigation from caller he told that he gave resign himself and left the company. I update the internal note now waiting for Sarina response on this. Sarina suggested to call other more workers to confirm about Mr. Haroon behavior. 2 persons attended the call and told Mr. Haroon behavior is good with workers. | Solved | Alisha | 1 Nov,23: Sarina suggested to close the case. | N/A | ||
| Target | 2260 | Interloop Limited HD1 | Worker (Ali Zaman) | 17-Oct-23 | Workers benefits | Worker needs fund for his marriage from worker's welfare fund | Investigation from caller Internal note updated Waiting for Sarina reply on this. | Solved | Alisha | Waiting for Sarina response. 30 Oct,23: Sarina suggested to ask worker if factory does not help the worker he can again call us. 31 Oct,23: Tried to contact worker but no response. 3 Nov,23: Tried to contact worker but no response. 10 Nov,23: Informed worker that if factory doesn't respond to his request he can contact us again. Worker is satisfied so I closed the case. | N/A | ||
| Primark | 2287 | Digital Apparel PVT Ltd (26463) | Sharuk | 20-Oct-23 | Working hours/OT | overtime issues | Solved | Taha | 30-oct-2023 this case is solved. | ||||
| Target | 2277 | Interloop Limited HD1 | Mukhtar | 19-Oct-23 | Workers benefits | Safety shoes issues | 28-oct-2023 wrote the internal note and send to serina | Solved | Taha | 28-oct-2023 wrote the internal note and send to serina | 28-oct-2023 waiting for serina to reply. 30-oct-2023 This case was solved | ||
| Target | 2250 | Interloop Limited HD3 | Muhammad Sabir | 14-Oct-23 | Workers benefits | Night Shift transport emergency Issue | 25-Oct-2023 called the worker but the worker is not responding. 28-oct-2023 wrote the internal note and send to serina. 31-oct-2023 wrote the internal note and send to serina. 3-nov-2023 wrote the internal note and send to serina. 17-nov-2023 wrote the internal note and send to serina. | Solved | Taha | 25-Oct-2023 called the worker but the worker is not responding. 28-oct-2023 wrote the internal note and send to serina. 31-oct-2023 wrote the internal note and send to serina. 3-nov-2023 wrote the internal note and send to serina. 16-nov-2023 deadline for factory management 17-nov-2023 wrote the internal note and send to serina. | 25-oct-2023 waiting for serina to reply. 28-oct-2023 waiting for serina to reply. 31-oct-2023 waiting for serina to reply. 3-nov-2023 waiting for serina to reply. 17-nov-2023 waiting for serina to reply. | ||
| Target | 2332 | Interloop Limited HD1 | Meraj Ahmed khan | 24-Oct-23 | Workers benefits | house issues | 25-oct-2023 called the worker and wrote the internal note. 28-oct-2023 call the worker but the worker is not respponding wrote the internal note and send to serina 31-oct-2023 wrote the internal note and send to serina. | Solved | Taha | 25-oct-2023 called the worker and wrote the internal note and send to serina. 28-oct-2023 call the worker but the worker is not respponding wrote the internal note and send to serina 31-oct-2023 wrote the internal note and send to serina. | 25-oct-2023 waiting for serina to reply. 28-oct-2023 waiting for serina to reply. 31-oct-2023 waiting for serina to reply. 31-oct-2023 this case is closed | ||
| Primark | 2287 | Digital Apparel PVT Ltd (26463) | Sharuk | 20-Oct-23 | Working hours/OT | Overtime issues | 21-oct-2023 called the worker but the worker is not responding 25-oct-2023 wrote the internal note and send to serina 28-oct-2023 wrote the internal note and send to serina | Solved | Taha | 21-oct-2023 called the worker but the worker is not responding 25-oct-2023 wrote the internal note and send to serina 28-oct-2023 wrote the internal note and send to serina | 25-oct-2023 waiting for serina to reply. 28-oct-2023 waiting for serina to reply. 30-oct-2023 this case solved | ||
| Primark | 2169 | Digital Apparel PVT Ltd (26463) | Muhammad Atuallah | 07-Oct-23 | Unfair Termination/Employment Practices | unfair termination and wants two months advance salary | 20-oct-2023 wrote the internal note and send to serina 26-oct-2023 wrote the internal note the worker is not responding and send to serina. 27-oct-2023 wrote the internal note and send to serina 17-nov-2023 wrote the internal note and send to serina 6-dec-2023 wrote the internal note and send to serina 3-feb-2024 wrote the internal note and send to serina 14-feb-2024 wrote the internal note and send to serina 8-march-2024 wrote the internal note and send to serina | Solved | Taha | 20-oct-2023 wrote the internal note and send to serina 26-oct-2023 wrote the internal note the worker is not responding and send to serina. 27-oct-2023 wrote the internal note and send to serina 14-nov-2023 deadline of factory management 17-nov-2023 wrote the internal note and send to serina 6-dec-2023 wrote the internal note and send to serina 3-feb-2024 wrote the internal note and send to serina 14-feb-2024 wrote the internal note and send to serina 8-march-2024 wrote the internal note and send to serina | 20-oct-2023 Waiting for serina to reply. 26-oct-2023 Waiting for serina to reply. 27-oct-2023 waiting for serina to reply. 17-nov-2023 waiting for serina to reply. 6-dec-2023 waiting for serina to reply. 3-feb-2024 waiting for serina to reply. 14-feb-2024 waiting for serina to reply. 8-march-2024 waiting for serina to reply. | ||
| Out Of Scope | 2252 | Out of Scope | 15-Oct-23 | Out of Scope | 19-oct-2023 called the worker but the worker is not responding 27-oct-2023 called the worker but the worker is not responding | Solved | Taha | 19-oct-2023 called the worker but the worker is not responding 27-oct-2023 called the worker but the worker is not responding | 19-oct-2023 waiting for serina to reply. 27-oct-2023 waiting for serina to reply. 2-nov-2023 this case is closed on monday | ||||
| Target | 2262 | Interloop Limited HD1 | Muhammad Anees Azam | 17-Oct-23 | Workers benefits | shift change | 18-oct-2023 wrote the internal note 24-oct-2023 wrote the internal note and send to serina 27-oct-2023 wrote the internal note and send to serina. 31-oct-2023 wrote the internal note and send to serina. | Solved | Taha | 18-oct-2023 wrote the internal note and send to serina 24-oct-2023 wrote the internal note and send to serina 27-oct-2023 wrote the internal note and send to serina 31-oct-2023 wrote the internal note and send to serina. | 18-oct-2023 waiting for serina to reply 24-oct-2023 waiting for serina to reply. 27-oct-2023 waiting for serina to reply. 31-oct-2023 waiting for serina to reply. 1-nov-2023 this case is solved | ||
| Primark | 2257 | Soorty Enterprises Pvt Ltd | Talat Khan | 16-Oct-23 | Workers benefits | Transport, Water , Food issues | 18-oct-2023 Wrote the internal and send to serina. 19-oct-2023 Wrote the internal and send to serina. 24-oct-2023 wrote the internal note and send to serina. 27-oct-2023 wrote the internal note and send to serina. 31-oct-2023 wrote the internal note and send to serina. 1-nov-2023 wrote the internal note and send to serina. 2-nov-2023 wrote the internal note and send to serina. 17-nov-2023 wrote the internal note and send to serina. 6-dec-2023 wrote the internal note and send to serina. 3-feb-2024 wrote the internal note and send to serina. | Solved | Taha | 18-oct-2023 Wrote the internal and send to serina. 19-oct-2023 Wrote the internal and send to serina. 24-oct-2023 wrote the internal note and send to serina. 27-oct-2023 wrote the internal note and send to serina. 31-oct-2023 wrote the internal note and send to serina. 1-nov-2023 wrote the internal note and send to serina. 2-nov-2023 wrote the internal note and send to serina. 8-nov-2023 deadline of factory management 17-nov-2023 wrote the internal note and send to serina. 6-dec-2023 wrote the internal note and send to serina. 3-feb-2024 wrote the internal note and send to serina. | 18-oct-2023 waiting for serina to reply 19-oct-2023 waiting for serina to reply 24-oct-2023 waiting for serina to reply. 27-oct-2023 waiting for serina to reply. 31-oct-2023 waiting for serina to reply. 1-nov-2023 waiting for serina to reply. 2-nov-2023 waiting for serina to reply. 17-nov-2023 waiting for serina to reply. 6-dec-2023 waiting for serina to reply. 3-feb-2024 waiting for serina to reply. | ||
| Primark | 2255 | Al Rahim Textile Industries (18523) | Worker (Ali Shan) | 16-Oct-23 | Exploitation | Resignation not accepted by management | Investigation from caller 18 Oct,23: Internal summary updated and on same day I have called back to worker for more information but he said that his problem resolved now he wants to withdraw his complaint. 19 Oct,23: As worker abandoned process so Sarina also suggested to close the case. | Solved | Alisha | 18 Oct,23: Waiting for Sarina reply now 19 Oct,23: Sarina suggested to close the case. | N/A | ||
| Target | 2144 | Interloop Limited HD3 | Muhammad Umair | 05-Oct-23 | Harassment/Physical Assault | Harresment | 17-0ct-2023 wrote the internal note and send to serina | Solved | Taha | 17-0ct-2023 wrote the internal note and send to serina 19-oct-2023 this case was solved on 19-oct-2023 | 17-oct-2023 waiting for her reply. | ||
| Primark | 2156 | Soorty Enterprises Pvt Ltd Unit 5&6 (25386) | Worker (Afaq Ahmad) | 06-Oct-23 | Wages | Paid less than minimum wage (Worker reported that he was given less salary for the month of September) | Investigation from caller 17 Oct,23: Internal summary updated now waiting for elevate response | Solved | Alisha | 17 Oct,23: Internal summary updated that worker wants to be paid the full salary. Waiting for elevate response 19 Oct,23: Sarina asked some more questions and then I update the internal note. 23 Oct,23: Tried to contact worker but he is not responding. 23 Oct,23: Contacted with worker and asked him questions related to case in which he told that he give loan from company that's why he was given less salary and I update the internal note. The only problem with the worker was that he got angry because of the repeated up and down rounds that's why he called Hamary Awaz Helpline. 24 Oct,23: Sarina replied and said that we can't escalate the case on this base that worker got angry and called Hamary Awaz Helpline. 31 Oct,23: Sarina sent internal note to ask more questions to worker about his case I contacted with worker but he is not given proper response and said let the matter go. I update the internal note and Sarina suggested to close the case. | N/A | ||
| Primark | 2174 | Soorty Enterprises Pvt Ltd Unit 5&6 (25386) | Worker (Hira Khan) | 09-Oct-23 | Unfair Termination/Employment Practices | Unfair Termination/Demotion (Worker told that she was unfairly terminated by factory management) | Investigation from caller 17 Oct,23: Internal summary updated now waiting for elevate response | Solved | Alisha | 17 Oct,23: Internal summary updated 18 Oct,23: Sarina asked some more questions about case and internal note updated accordingly. 23 Oct,23: Called worker to ask her some more questions but she said that we can close her case, her problem is resolved. 25 Oct,23: Sarina suggested to put resolution summary for her review and then we can close the case. 26 Sep,23: I update resolution summary and after reviewing it Sarina suggested to close the case. | N/A | ||
| Out Of Scope | 2253 | Out of Scope | 15-Oct-23 | Out of Scope | 16-oct-2023 the worker is not attending our calls 27-oct-2023 the worker is not attending our calls | Solved | Taha | 16-oct-2023 the worker is not attending our calls 27-oct-2023 the worker is not attending our calls | 16-oct-2023 waiting for serina to reply. 27-oct-2023 waiting for serina to reply. 2-nov-2023 30-oct-2023 this case was closed | ||||
| Out Of Scope | 1968 | Out of Scope | 14-Sep-23 | Out of Scope | 14-oct-2023 called the worker but the worker is not responding 17-oct-2023 wrote the internal note and send to serina | Solved | Taha | 14-oct-2023 called the worker but the worker is not responding 17-oct-2023 wrote the internal note and send to serina 19-oct-2023 This case was solved on 19-oct-2023 | 14-oct-2023 waiting for serina to reply 17-oct-2023 waiting for serina to reply. | ||||
| Out Of Scope | 2236 | Out of Scope | 13-Oct-23 | Out of Scope | 14-oct-2023 called the worker , the worker is not responding wrote the internal note and send to serina. 21-oct-2023 called the worker but the worker is not responding 25-oct-2023 called the worker but not responding wrote the internal note and send to serina 27-oct-2023 called the worker but the worker is not responding. | Solved | Taha | 14-oct-2023 called the worker , the worker is not responding wrote the internal note and send to serina. 21-oct-2023 called the worker but the worker is not responding 25-oct-2023 called the worker but not responding wrote the internal note and send to serina 27-oct-2023 called the worker but the worker is not responding. | 14-oct-2023 waiting for serina to reply. 21-oct-2023 waiting for serina to reply. 25-oct-2023 waiting for serina to reply. 27-oct-2023 waiting for serina to reply. 28-oct-2023 this ticket is sloved | ||||
| Primark | 2168 | Crown Textile (25151) | Muhammad Naveed | 07-Oct-23 | Working hours/OT | overtime issues | 16-oct-2023 wrote the internal note and send to serina 24-oct-2023 wrote the internal note 27-oct-2023 wrote the internal note and send to serina. 2-nov-2023 wrote the internal note and send to serina. 3-nov-2023 wrote the internal note and send to serina. 6-nov-2023 wrote the internal note and send to serina. 17-nov-2023 wrote the internal note and send to serina. 23-nov-2023 wrote the internal note and send to serina. 6-dec-2023 wrote the internal note and send to serina. 18-dec-2023 wrote the internal note and send to serina. 13-jan-2024 wrote the internal note and send to serina. 3-feb-2024 wrote the internal note and send to serina. | Solved | Taha | 16-oct-2023 wrote the internal note and send to serina 24-oct-2023 wrote the internal note and send to serina 27-oct-2023 wrote the internal note and send to serina. 2-nov-2023 wrote the internal note and send to serina. 3-nov-2023 wrote the internal note and send to serina. 6-nov-2023 this case is escalated called the worker but the worker is not responding. deadline 20-nov-2023 17-nov-2023 wrote the internal note and send to serina. 23-nov-2023 wrote the internal note and send to serina. 6-dec-2023 wrote the internal note and send to serina. 18-dec-2023 wrote the internal note and send to serina. 13-jan-2024 wrote the internal note and send to serina. 3-feb-2024 wrote the internal note and send to serina. | 16-oct-2023 waiting for serina to reply. 24-oct-2023 waiting for her reply 27-oct-2023 waiting for serina to reply. 2-nov-2023 waiting for serina to reply 3-nov-2023 waiting for serina to reply 6-nov-2023 waiting for serina to reply 17-nov-2023 waiting for serina to reply 23-nov-2023 wrote the internal note and send to serina. 6-dec-2023 waiting for serina to reply 18-dec-2023 waiting for serina to reply 13-jan-2024 waiting for sarina to reply 3-feb-2024 waiting for sarina to reply | ||
| Out Of Scope | 2208 | Out of Scope | 12-Oct-23 | Out of Scope | 13-oct-2023 just called the worker the worker is not responding wrote the internal note and send to serina 27-oct-2023 called the worker but the worker is not responding. | Solved | Taha | 13-oct-2023 just called the worker the worker is not responding wrote the internal note and send to serina 27-oct-2023 called the worker but the worker is not responding. | 13-oct-2023 waiting for serina to reply. 27-oct-2023 waiting for serina to reply. 28-oct-2023 This ticket was solved. | ||||
| Primark | 2202 | Soorty Enterprises Pvt Ltd Unit 5&6 (25386) | Rahaina Naseer | 11-Oct-23 | Workers benefits | facality problems | 16-oct-2023 wrote the internal note and send to serina 27-oct-2023 wrote the internal note and send to serina 1-nov-2023 wrote the internal note and send to serina. 2-nov-2023 wrote the internal note and send to serina. 3-nov-2023 wrote the internal note and send to serina. 6-nov-2023 wrote the internal note and send to serina. 17-nov-2023 wrote the internal note and send to serina. 23-nov-2023 wrote the internal note and send to serina. | Solved | Taha | 16-oct-2023 wrote the internal note and send to serina 27-oct-2023 wrote the internal note and send to serina 1-nov-2023 wrote the internal note and send to serina. 2-nov-2023 wrote the internal note and send to serina. 3-nov-2023 wrote the internal note and send to serina. 6-nov-2023 wrote the internal note and send to serina. 17-nov-2023 wrote the internal note and send to serina. 23-nov-2023 wrote the internal note and send to serina. | 16-oct-2023 waiting for serina to reply. 18-oct-2023 serina escalated this case now wait till 25-oct-2023 27-oct-2023 waiting for serina to reply. 1-nov-2023 waiting for serina to reply. 2-nov-2023 waiting for serina to reply. 3-nov-2023 waiting for serina to reply. 6-nov-2023 waiting for serina to reply. 17-nov-2023 waiting for serina to reply. 23-nov-2023 waiting for serina to reply. solved on 28-nov-2023 | ||
| Primark | 1758 | Soorty Enterprises Pvt Ltd | Fahad Tayyeb | 25-Aug-23 | Unfair Termination/Employment Practices | Termination Case | 12-oct-2023 wrote the internal note and send to serina 20-oct-2023 wrote the internal note and send to serina 17-nov-2023 wrote the internal note and send to serina 6-dec-2023 wrote the internal note and send to serina 3-feb-2024 wrote the internal note and send to serina 8-march-2024 wrote the internal note and send to serina 15-april-2024 wrote the internal note and send to serina 27-april-2024 wrote the internal note and send to serina 29-april-2024 wrote the internal note and send to serina 30-april-2024 wrote the internal note and send to serina 3 may-2024 wrote the internal note and send to serina 6 may-2024 wrote the internal note and send to serina 7 may-2024 wrote the internal note and send to serina 8 may-2024 wrote the internal note and send to serina 9 may-2024 wrote the internal note and send to serina 13 may-2024 wrote the internal note and send to serina 14 may-2024 wrote the internal note and send to serina 17 may-2024 wrote the internal note and send to serina 21 may-2024 wrote the internal note and send to serina 25 may-2024 wrote the internal note and send to serina 12 june-2024 wrote the internal note and send to serina 22 june-2024 wrote the internal note and send to serina 24 june-2024 wrote the internal note and send to serina 26 june-2024 wrote the internal note and send to serina 5 july-2024 wrote the internal note and send to serina 6 july-2024 wrote the internal note and send to serina 8 july-2024 wrote the internal note and send to serina | Solved | Taha | 12-oct-2023 wrote the internal note and send to serina 20-oct-2023 wrote the internal note and send to serina 2-nov-2023 this case is escalated on 1-nov-2023 deadline is 15-nov-2023 17-nov-2023 wrote the internal note and send to serina 6-dec-2023 wrote the internal note and send to serina 3-feb-2024 wrote the internal note and send to serina 8-march-2024 wrote the internal note and send to serina 15-april-2024 wrote the internal note and send to serina 27-april-2024 wrote the internal note and send to serina 29-april-2024 wrote the internal note and send to serina 30-april-2024 wrote the internal note and send to serina 3 may-2024 wrote the internal note and send to serina 6 may-2024 wrote the internal note and send to serina 7 may-2024 wrote the internal note and send to serina 8 may-2024 wrote the internal note and send to serina 9 may-2024 wrote the internal note and send to serina 13 may-2024 wrote the internal note and send to serina 14 may-2024 wrote the internal note and send to serina 17 may-2024 wrote the internal note and send to serina 21 may-2024 wrote the internal note and send to serina 25 may-2024 wrote the internal note and send to serina 12 june-2024 wrote the internal note and send to serina 22 june-2024 wrote the internal note and send to serina 24 june-2024 wrote the internal note and send to serina 26 june-2024 wrote the internal note and send to serina 5 july-2024 wrote the internal note and send to serina 6 july-2024 wrote the internal note and send to serina 8 july-2024 wrote the internal note and send to serina | 12-oct-2023 Waiting for serina to reply. 20-oct-2023 waiting for serina to reply. 17-nov-2023 waiting for serina to reply. 6-dec-2023 waiting for serina to reply. 3-feb-2024 waiting for serina to reply. 8-march-2024 waiting for serina to reply. 15-april-2024 waiting for serina to reply. 27-april-2024 waiting for serina to reply. 29-april-2024 waiting for serina to reply. 30-april-2024 waiting for serina to reply. 3 may-2024 waiting for serina to reply. 6 may-2024 waiting for serina to reply. 7 may-2024 waiting for serina to reply. 8 may-2024 waiting for serina to reply. 9 may-2024 waiting for serina to reply. 13 may-2024 waiting for serina to reply. 14 may-2024 waiting for serina to reply. 17 may-2024 waiting for serina to reply. 21 may-2024 waiting for serina to reply. 25 may-2024 waiting for serina to reply. 12 june-2024 waiting for serina to reply. 22 june-2024 waiting for serina to reply. 24 june-2024 waiting for serina to reply. 26 june-2024 waiting for serina to reply. 5 july-2024 waiting for serina to reply. 6 july-2024 waiting for serina to reply. 8 july-2024 waiting for serina to reply. | ||
| Primark | 2142 | Soorty Enterprises Pvt Ltd | Akhbar Hussain soorty unit 4 | 04-Oct-23 | Workers benefits | no gra | 10-oct-2023 called the worker but the worker is not respoding. Just wrote the internal note and send to serina 26-oct-2023 called the worker he responded the call and say i will call you tomorrow. wrote the internal note and send to serina. 28-oct-2023 called the worker but the worker is not responding wrote the internal note and send to serina. 30-oct-2023 called the worker but the worker is not responding. | Solved | Taha | 10-oct-2023 called the worker but the worker is not respoding. Just wrote the internal note and send to serina follow up till 25-oct-2023 26-oct-2023 called the worker he responded the call and say i will call you tomorrow. wrote the internal note and send to serina. 28-oct-2023 called the worker but the worker is not responding wrote the internal note and send to serina. 30-oct-2023 called the worker but the worker is not responding wrote the internal note and send to serina. | 10-oct-2023 waiting for serina to reply 11-oct-2023 the worker not responding wrote the internal note and send to serina. 26-oct-2023 waiting for serina to reply. 28-oct-2023 waiting for serina to reply. 30-oct-2023 waiting for serina to reply. 31-oct-2023 this case was closed | ||
| Out Of Scope | 2129 | Out of Scope | Muhammad Uzair | 01-Oct-23 | Out of Scope | 2-oct-2023 the worker is not responding 3-oct-2023 the worker is not responding 10-oct-2023 just call the worker but the worker is not responding 26-oct-2023 called the worker its just a prank call wrote the internal note and send to serina. ITS A PRANK CALL | Solved | Taha | 2-oct-2023 the worker is not responding send the internal note to elevate 3-oct-2023 the worker is not responding send the internal note to elevate 6-oct-2023 the worker is not responding send the internal note to elevate 10-oct-2023 just call the worker but the worker is not responding than wrote the internal note and send to serina. 11-oct-2023 call the worker but worker is not responding wrote the internal note and send to serina 26-oct-2023 called the worker its just a prank call wrote the internal note and send to serina. ITS A PRANK CALL | 2-oct-2023 waiting for serina to reply. 3-oct-2023 waiting for serina to reply. 6-oct-2023 waiting for serina to reply. 10-oct-2023 waitng for serina to reply 11-oct-2023 waiting for serina to reply 26-oct-2023 waiting for serina to reply 28-nov-2023 this case is closed | |||
| Primark | 2082 | Worker (Nasrullah) | 23-Sep-23 | Health & Hygiene | Worker told that in their department water filter is damaged. So drinking water is not available for workers | Investigation from caller 30 Sep,23: Internal summary updated Waiting for Elevate response now | Solved | Alisha | 30 Sep,23: Internal summary updated Waiting for Elevate response 6 Oct,23: Sarina escalated the case to factory management Now waiting for factory response 11 Oct,23: Factory replied also worker called us and told that water problem has been solved. 16 Oct,23: Sarina replied on mail to factory and then close the case. | N/A | |||
| Target | 2090 | Artistic Milliners (Pvt) Ltd AM15 | Worker (Rabia) | 25-Sep-23 | Unfair Termination/Employment Practices | Worker is terminated from company as work is less in department | Investigation from caller 30 Sep,23: Internal summary updated, now waiting for Elevate response 10 oct,23: Sarina suggested to ask few more questions from the worker 11 Oct,23: Tried to contact worker but she is not responding. | Solved | Alisha | 30 Sep,23: Internal summary updated, waiting for Elevate response 11 Oct,23: Sarina suggested to ask few questions from worker but worker is not responding. 14 Oct,23: Contacted worker and asked her questions then internal note updated. 16 Oct,23: Worker has no payment issue she just wants her job back. 23 Oct,23: Inform worker we can't help her in job finding and the worker is satisfied So internal note updated. 26 Oct,23: As worker satisfied so we close the case. | N/A | ||
| Primark | 2125 | Al Rahim Textile Industries (18523) | Tanveer Hammad | 28-Sep-23 | Workers benefits | no payement | 30-sep-2023 wrote the internal note and send it to serina. 24-oct-2023 wrote the internal note and send it to serina. 2-nov-2023 wrote the internal note and send it to serina. 17-nov-2023 wrote the internal note and send it to serina. 23-nov-2023 wrote the internal note and send it to serina. 6-dec-2023 wrote the internal note and send it to serina. 18-dec-2023 wrote the internal note and send it to serina. 12-jan-2024 wrote the internal note and send it to serina. 13-jan-2024 wrote the internal note and send it to serina. | Solved | Taha | 30-sep-2023 wrote the internal note and send it to serina. 5-oct-2023 wrote the internal note that worker is not responding and send to serina 6-oct-2023 serina escalated the case waiting for management reply till 20-oct-2023 24-oct-2023 wrote the internal note and send it to serina. 2-nov-2023 wrote the internal note and send it to serina. 17-nov-2023 wrote the internal note and send it to serina. 23-nov-2023 wrote the internal note and send it to serina. 6-dec-2023 wrote the internal note and send it to serina. 18-dec-2023 wrote the internal note and send it to serina. 12-jan-2024 wrote the internal note and send it to serina. 13-jan-2024 wrote the internal note and send it to serina. | 30-sep-2023 waiting for serina to reply. 5-oct-2023 waiting for serina to reply. 24-oct-2023 waiting for serina to reply. 2-nov-2023 waiting for serina to reply. 17-nov-2023 waiting for serina to reply. 23-nov-2023 waiting for serina to reply. 6-dec-2023 waiting for serina to reply. 18-dec-2023 waiting for serina to reply. 12-jan-2024 waiting for serina to reply. 13-jan-2024 waiting for serina to reply. | ||
| Target | 2108 | Interloop Limited HD3 | Muhammad Haroon ( Worker ) | 27-Sep-23 | Harassment/Physical Assault | Harassment | 28-sep-2023 wrote the internal note and send to serina 3-oct-2023 the case is escalated 17-oct-2023 wrote the internal note and send to serina 24-oct-2023 wrote the internal note and send to serina 27-oct-2023 wrote the internal note and send to serina | Solved | Taha | 27-sep-2023 message the worker and also call the worker is not responding 28-sep-2023 call the worker to get the details and wrote the internal note and send to serina 3-oct-2023 the case is escalated. 17-oct-2023 wrote the internal note and send to serina 24-oct-2023 wrote the internal note and send to serina 27-oct-2023 wrote the internal note and send to serina | 27-sep-2023 message the worker and also call the worker is not responding 28-sep-2023 waiting for serina to reply 3-oct-2023 waiting for factory management to reply till 10-oct-2023 11-0ct-2023 The management did not reply on due date wrote the internal note and send to serina waiting for her reply. 17-oct-2023 waiting for serina to reply 24-oct-2023 waiting for serina to reply 27-oct-2023 waiting for serina to reply 1-nov-2023 this case is closed | ||
| Primark | 2100 | Al Rahim Textile Industries (18523) | Ghulam Hussain | 27-Sep-23 | Workers benefits | no pay after resign | 27-sep-2023 wrote the internal note 3-oct-2023 send the internal note to the factory management 19-oct-2023 wrote the internal note and send to serina. 24-oct-2023 wrote the internal note and send to serina 26-oct-2023 wrote the internal note and send to serina. 27-oct-2023 wrote the internal note and send to serina | Solved | Taha | 27-sep-2023 wrote the internal note and send to elevate 28-sep-2023 wrote the internal note and send it to serina 3-oct-2023 send the internal note to the factory management 19-oct-2023 wrote the internal note and send to serina. 24-oct-2023 wrote the internal note and send to serina 26-oct-2023 wrote the internal note and send to serina. 27-oct-2023 wrote the internal note and send to serina | 27-sep-2023 waiting for serina to reply 28-sep-2023 waiting for serina to reply 3-oct-2023 waiting for factory management to reply till 17-oct-2023 19-oct-2023 waiting for serina to reply 24-oct-2023 waiting for serina to reply. 26-oct-2023 waiting for serina to reply. 27-oct-2023 waiting for serina to reply. 2-nov-2023 this case is solved | ||
| Primark | 2076 | Crown Textile (25151) | Muhammad Ahmar | 22-Sep-23 | Workers benefits | low salary | 4-oct-2023 just wrote the internal note and send to serina 27-oct-2023 wrote the internal note and send to serina 2-nov-2023 wrote the internal note and send to serina 17-nov-2023 wrote the internal note and send to serina 23-nov-2023 wrote the internal note and send to serina 6-dec-2023 wrote the internal note and send to serina 26-jan-2024 wrote the internal note and send to serina | Solved | Taha | 4-oct-2023 just wrote the internal note and send to serina 10-oct-2023 serina escalated the case waiting for management reply till 24-oct-2023 27-oct-2023 wrote the internal note and send to serina 2-nov-2023 wrote the internal note and send to serina 17-nov-2023 wrote the internal note and send to serina 23-nov-2023 wrote the internal note and send to serina 6-dec-2023 wrote the internal note and send to serina 26-jan-2024 wrote the internal note and send to serina | 4-oct-2023 waiting for serina to reply 27-oct-2023 waiting for serina to reply. 2-nov-2023 waiting for serina to reply. 17-nov-2023 waiting for serina to reply. 23-nov-2023 waiting for serina to reply. 6-dec-2023 waiting for serina to reply. 26-jan-2024 waiting for serina to reply. | ||
| Primark | 2097 | Al Rahim Textile Industries (18523) | Shoukat ALI | 26-Sep-23 | Unfair Termination/Employment Practices | Termination , no overtime , no salary of August | 2-oct-2023 send the internal note to serina 13-oct-2023 called the worker but not responding wrote the internal note and send to serina. 16-oct-2023 just called the worker but the worker is not responding wrote the internal and send to serina . 18-oct-2023 called the worker but the worker is not responding. wrote the internal note and send to serina 19-oct-2023 called the worker but the worker is not responding | Solved | Taha | 2-oct-2023 send the internal note to serina 6-oct-2023 call the worker for further details but the worker is not responding wrote the internal note 10-oct-2023 call the worker and then send the internal note to serina 11-oct-2023 call the worker , worker is not responding wrote the internal note and send to serina 13-oct-2023 called the worker but not responding wrote the internal note and send to serina. 16-oct-2023 just called the worker but the worker is not responding wrote the internal and send to serina . 18-oct-2023 called the worker but the worker is not responding. wrote the internal note and send to serina 19-oct-2023 called the worker but the worker is not responding | 2-oct-2023 waiting for serina to reply 6-oct-2023 waiting for serina to reply 10-oct-2023 waiting for serina to reply 11-oct -2023 waiting for serina to reply 13-oct-2023 waiting for serina to reply 16-oct-2023 waiting for serina to reply 18-oct-2023 waiting for serina to reply. 19-oct-2023 waiting for serina to reply | ||
| Primark | 2049 | Artistic Denim Mills Limited (25130) | Naveed | 21-Sep-23 | Unfair Termination/Employment Practices | termination | 21-sep-2023 called the worker but he is not available sent the internal to serina | Solved | Taha | 21-sep-2023 the worker is not available send the internal note to serina 23-sep-2023 called the worker its termination issue in probation period 27-sep-2023 the worker is not attending our calls wrote the internal note and send to serina. 27-SEP-2023 The worker called and told that his problems has been solved and want to with draw the complain just wrote the internal note and send to serina. 30-sep-2023 send the internal to serina 10-oct-2023 wrote the internal note and send to serina waiting for her reply. 11-oct-2023 this case was solved | 21-sep-2023 the worker is not available send the internal note to serina 23-sep-2023 called the worker he was fired on a probation period 27-sep-2023 waiting for serina to reply 27-sep-2023 waiting for serina to reply 30-sep-2023 waiting for serina to reply 10-oct-2023 wrote the internal note and send to serina waiting for her reply. | ||
| Primark | 2053 | Soorty Enterprises Pvt Ltd Unit 5&6 (25386) | Fahad Wuddin | 21-Sep-23 | Exploitation | threat expel from the factory | 23-sep-2023 wrote the internal note and send it to serina 26-sep-2023 just call the worker to get more details. 17-oct-2023 called the worker but the worker is not responding 19-oct-2023 called the worker and wrote the internal note and send to serina 24-oct-2023 wrote the internal note and send to serina 27-oct-2023 wrote the internal note and send to serina. 1-nov-2023 wrote the internal note and send to serina 2-nov-2023 wrote the internal note and send to serina 3-nov-2023 wrote the internal note and send to serina 17-nov-2023 wrote the internal note and send to serina 23-nov-2023 wrote the internal note and send to serina | Solved | Taha | 23-sep-2023 waiting for serina to reply 26-sep-2023 write the internal note and send to serina 28-sep-2023 wrote the further details in the internal note and send it to serina 5-oct-2023 wrote the internal note and send to serina 10-oct-2023 wrote the internal note and send to serina 11-Oct-2023 wrote the internal note to serina 16-oct-2023 serina escalated this case 16-oct-2023 called the worker to tell him that his case is case is escalated but the worker is not responding . 17-oct-2023 called the worker but the worker is not responding 19-oct-2023 called the worker and wrote the internal note and send to serina 24-oct-2023 wrote the internal note and send to serina 27-oct-2023 wrote the internal note and send to serina. 1-nov-2023 wrote the internal note and send to serina 2-nov-2023 wrote the internal note and send to serina 3-nov-2023 wrote the internal note and send to serina 17-nov-2023 wrote the internal note and send to serina 23-nov-2023 wrote the internal note and send to serina | 23-sep-2023 waiting for serina to reply 26-sep-2023 waiting for serina to reply 28-sep-2023 waiting for serina to reply 5-oct-2023 waiting for serina to reply 10-0ct-2023 waiting for serina to reply 11-oct-2023 waiting for serina to reply 17-oct-2023 waiting for serina to reply. 19-oct-2023 waiting for serina to reply 24-oct-2023 waiting for serina to reply. 27-oct-2023 waiting for serina to reply. 1-nov-2023 waiting for serina to reply. 2-nov-2023 waiting for serina to reply. 3-nov-2023 waiting for serina to reply. 17-nov-2023 waiting for serina to reply. 23-nov-2023 waiting for serina to reply. | ||
| Primark | 2015 | Al Rahim Textile Industries (18523) | Tara Chand | 19-Sep-23 | Out of Scope | 21-sep-2023 worker is not attending our call 26-sep-2023 worker is not attending our calls 2-oct-2023 worker is not attending our calls | Solved | Taha | 21-sep-2023 send the internal note to serina 23-sep-2023 worker is not attending our calls 26-sep-2023 worker is not attending our calls 30-sep-2023 the worker is not responding 2-oct-2023 worker is not attending our calls 4-oct-2023 the worker is not attending our calls 06-oct-2023 call the worker but worker is not responding wrote the internal note and send to elevate | 21-sep-2023 waiting for elevate to reply 23-sep-2023 send the internal to serina now waiting for her reply 26-sep-2023 waiting for serina to reply 30-sep-2023 waiting for serina to reply 2-oct-2023 waiting for serina to reply 4-oct-2023 waiting for serina to reply 6-oct-2023 waiting for serina to reply | |||
| Primark | 1768 | Soorty Enterprises Pvt Ltd Unit 10 (23424) | Worker | 26-Aug-23 | Harassment/Physical Assault | Harassment issue | Worker sent voice note when we call back a lady picked the call and told that its not Noor jahan number. She said its wrong number. | Solved | Alisha | 25 Sep,23: Case closed | N/A | ||
| Primark | 1904 | Liberty Mills Limited Unit Lht Ii (25695) | Abdul Rehman | 09-Sep-23 | Wages | Withholding of wages, Worker do extra work for 4 days and his 6000 rupees pending. | Investigation from caller Internal summary updated Now waiting for Elevate response 11 Oct,23: Case escalated to factory management | Solved | Alisha | Internal summary updated Waiting for elevate response 11 Oct,23: Case escalated now waiting for factory response 11 Oct,23: tried to call worker to inform him about case escalation but he is not responding. 18 Oct,23: Factory replied 21 Oct,23: I have called worker and he told that his due payment was given to him and now his problem is resolved. So I update internal note. 3 Nov,23: Sarina replied to factory and close the case. | N/A | ||
| Target | 1925 | Interloop Limited HD3 | Worker (Ibrar Hussain) | 11-Sep-23 | Workers benefits | Shift transfer issue | Investigation from Caller, then internal summary updated, Then Sarina suggested to ask more questions from worker After asking questions from worker I added the internal note Now waiting for Sarina further response | Solved | Alisha | Internal note updated and waiting for Sarina reply 26 Sep,23: Sarina replied and suggested to ask more questions 27 Sep,23: After asking questions from worker I updated the internal note 3 Oct,23: Sarina suggested to ask few more questions from worker 4 Oct,23: I have asked the questions from worker and internal note updated now waiting for Sarina's further response 9 Oct,23: Case Escalated to factory management 11 Oct,23: Tried to call worker to inform him about case escalation but no response. 14 Oct,23: Factory replied about case. 19 Oct,23: Tried to call worker to inform him about factory reply but no response. 27 Oct,23: Tried to call worker to inform him about factory reply but no response. 30 Oct,23: Tried to call worker to inform him about factory reply but no response. 1 Nov,23: I have contacted with worker and he is satisfied with factory response. Now waiting for Sarina response. 3 Nov,23: Sarina replied to factory on mail and close the case. | N/A | ||
| Primark | 1902 | Al Rahim Textile Industries (18523) | Worker did not told his name | 08-Sep-23 | Workers benefits | He told that workers are not given annual bonus and Managers harass the workers | Investigation from caller 22 Sep,23: Internal summary updated, now waiting for Elevate response | Solved | Alisha | 22 Sep,23: Waiting for elevate response 26 Sep,23: Sarina replied and suggested to ask more questions from worker. I am trying to contact with worker but he is not responding. 03 Oct,23: Tried to contact worker for getting more information but he is not responding. 9 Oct,23: Tried to contact worker but no response 11 Oct,23: Tried to contact worker but no response 13 Oct,23: Tried to contact worker but no response 18 Oct,23: Tried to contact worker but no response 23 Oct,23: Tried to contact worker but no response 27 Oct,23: Worker attended the call and said he is busy we can call him again at night. 31 Oct,23: Tried to contact worker but he is not responding so Sarina closed the case. | N/A | ||
| Primark | 1969 | Al Rahim Textile Industries (18523) | Nisaar Ahmad (Worker) | 15-Sep-23 | Working hours/OT | Overtime issue, Workers are not paid with overtime wages | Investigation from caller 25 Sep,23: Internal summary updated now waiting for Elevate response 26 Sep,23: Sarina suggested to ask more questions 27 Sep,23: Asked questions from worker and internal summary updated then Sarina asked to Escalate the case 27 Sep,23: Case escalated | Solved | Alisha | 25 Sep,23: Internal summary updated 25 Sep,23: Now waiting for Elevate response 27 Sep,23: Case escalated to factory management 4 Oct,23: Still there is no response from factory and follow up continued on daily basis. 7 Oct,23: factory replied 9 Oct,23: Sarina sent note to check if worker getting his payment or not. 11 Oct,23: Tried to call worker to asked him about his payment but he did not responded. 13 Oct,23: Worker responded that he did not receive payment yet so I updated internal note and also Sarina sent mail to factory. 16 Oct,23: Sarina suggested to ask some more questions from worker. 19 Oct,23: I updated the internal note after asking questions from worker. 23 Nov,23: Factory replied and shared worker's payslip. So Sarina suggested to call worker and to check from him about his payslips. 1 Dec,23: I updated the internal note after asking questions from worker. 11 Dec,23: Sarina sent internal note for asking more questions. 15 Dec,23: I updated the internal note. | Now waiting for factory's further response on case. Now waiting for Sarina response. | ||
| Target | 1867 | Interloop Limited HD3 | Amjad Farooq | 16-Sep-23 | Unfair Termination/Employment Practices | Complaint about increment and termination | 21-sep-2023 write the message to the worker 26-sep-2023 the worker is not responding 2-oct-2023 the worker is not responding | Solved | Taha | 21-sep-2023 waiting for worker to reply 23-sep-2023 the worker is not responding 26-sep-2023 the worker is not responding 30-sep-2023 the worker is not responding 2-oct-2023 the worker is not responding 4-oct-2023 The worker is not responding | N/A | ||
| Primark | 2018 | Al Rahim Textile Industries (18523) | Ali Anwar (Worker) | 19-Sep-23 | Exploitation | Worker are not given leave on even off day by their supervisor Mr. Sajjad Ali. | Investigation from caller 26 Sep,23: Internal summary updated | Solved | Alisha | 26 Sep,23: Internal summary updated now waiting for Elevate response 27 Sep,23: Sarina replied and suggested to ask more questions from worker. 27 Sep,23: I am trying to contact with worker but he is not responding. 3 Oct,23: Worker is not responding. 11 Oct,23: Worker is not responding. 13 Oct,23: Worker is not responding. 17 Oct,23: Worker is not responding. 18 Oct,23: Worker is not responding. 19 Oct,23: Worker is not responding. 20 Oct,23: Case escalated to factory management. 25 Oct,23: Factory management replied and they are asking for worker's identity to solve the issue. Informed Sarina about this and she said that she will respond factory on Monday. 30 Oct,23: Sarina replied to factory management on mail. 8 Nov,23: Sarina suggested to call worker for asking more questions. 10 Nov,23: Contacted with worker and e told that he resigned from factory so we can close his case. I updated the internal note. 14 Nov,23: Sarina suggested to wait for factory response still. 1 Dec,23: Sarina again sent mail to factory for updates. 2 Dec,23: Factory replied on mail now waiting for Sarina response. 11 Dec,23: Sarina again sent mail to factory for more details. 14 Dec,23: Factory replied on mail. | Now waiting for Sarina response. | ||
| Primark | 2027 | Al Rahim Textile Industries (18523) | Roshan Ali (Worker) | 20-Sep-23 | Working hours/OT | Excessive + Forced overtime and workers are not paid for overtime wages | Investigation from caller 23 Sep 23: Internal summary updated now waiting for elevate response | Solved | Alisha | 23 Sep,23: Internal summary updated and waiting for Sarina response 26 Sep,23: Sarina replied and suggested to ask few more questions from worker 27 Sep,23: Trying to contact with worker but he is not responding 11 Oct,23: Worker responding and I asked him the questions then internal note updated Sarina suggested to discuss the case in weekly meeting on 12 Oct,23. 13 Oct,23: Case escalated to factory management. Now waiting for Factory response. 28 Oct,23: Still there is no response from factory management. 3 Nov,23: I have called worker and he told that all the issues regarding overtime has been resolved now worker has no issue. I update the internal note. 8 Nov,23: Sarina suggested to wait for factory response still. 11 Nov,23: Factory replied on mail. 1 Dec,23: Sarina suggested to contact worker again to clarify the payslip shared by factory. 1 Dec,23: Tried to contact worker but no response. 5 Dec,23: Tried to contact worker but no response. 7 Dec,23: Worker is not responding so Sarina closed the case. | N/A | ||
| Primark | 1974 | Artistic Denim Mills Limited (25130) | M. Faizan | 15-Sep-23 | Out of Scope | Worker need job | Refer worker to Artistic Milliners. | Solved | Alisha | Case solved | N/A | ||
| Primark | 2021 | Liberty Mills Limited Unit Lht Ii (25695) | 19-Sep-23 | Workers benefits | salary increment | 20-sep-2023 call the worker but worker is not responding 23-sep-2023 called the worker he is not responding 2-oct-2023 worker is not responding | Solved | Taha | 20-sep-2023 worker is not responding i wrote the internal note and send to elevate 23-sep-2023 the worker is not responding send it to internal note 26-sep-2023 worker is not responding 30-sep-2023 the worker is not responding 2-oct-2023 worker is not responding send the internal note to serina 4-oct-2023 the worker is not responding ( Follow up till 4-oct-2023 ) | N/A | |||
| Primark | 1684 | Al Rahim Textile Industries (18523) | Worker (Afaq Ahmed) | 23-Aug-23 | Working hours/OT | Factory Management forced workers to do overtime, even on holiday and workers did not get paid with overtime wages | Investigation from caller but information is not completed, 18 Sep,23: But I put the internal note with that information and now waiting for elevate response 22 Sep,23: Elevate suggested to escalate the case to factory management | Solved | Alisha | 18 Sep,23: Internal summary updated, now waiting for Elevate response 22 Sep,23: Case escalated 4 Oct,23: Still there is no response from factory and follow up continued on daily basis. 10 Oct,23: Sarina suggested to ask more questions from worker about overtime pay. 11 Oct,23: I asked him and update internal note. 20 Oct,23: Worker sent message and video clip doing overtime till 1 to 2 AM. 24 Oct,23: Factory replied and they are asking for worker's identity. 30 Oct,23: Sarina sent internal note to ask worker about overtime payment. 2 Nov,23: Tried to contact worker but no response. 3 Nov,23: Tried to contact worker but no response. 6 Nov,23: Called worker and asked him about OT payment but he told that problem is not solved yet. I update the internal note. 8 Nov,23: Sarina suggested to ask some more questions from worker. 10 Nov,23: Contacted with worker and asked him questions then update the internal note. 14 Nov,23: Sarina again sent mail to factory. 22 Nov,23: Sarina put internal note to asking more questions from worker, I tried to contact worker but no response. 23 Nov,23: Worker called us and told that he is being retaliate after calling to H.A Helpline. 27 Nov,23: I updated the internal note with information provided by worker. 29 Nov,23: Sarina replied and asked to contact worker again. 5 Dec,23: Tried to contact worker but no response. 6,9, 13 and 15 Dec,23: Tried to contact worker but no response. 12 Dec,23: Sarina create a separate ticket 3154 as retaliatory action was taken against worker from factory. 14 Dec,23: Sarina escalated the case to factory management. 16 Dec,23: Factory replied on mail with evidences. | Now waiting for Sarina response. | ||
| Target | 2005 | Artistic Milliners (Pvt) Ltd AM15 | Samena Naaz | 16-Sep-23 | Unfair Termination/Employment Practices | termination issues | 20-sep-2023 send the internal note to elevate 27-sep-2023 this case is escalated 19-oct-2023 wrote the internal note to serina 20-oct-2023 called the worker but the worker is not responding 24-oct-2023 called the worker but the worker is not responding. 27-oct-2023 called the worker but the worker is not responding. 2-nov-2023 called the worker but the worker is not responding. 3-nov-2023 called the worker but the worker is not responding. 17-nov-2023 called the worker but the worker is not responding. 23-nov-2023 called the worker but the worker is not responding. | Solved | Taha | 20-sep-2023 send the internal note to elevate 10-oct-2023 wrote the internal note and send to serina 11-oct-2023 call the worker but not respond wrote the internal note and send to serina 19-oct-2023 wrote the internal note to serina 20-oct-2023 wrote the internal note and send to serina 24-oct-2023 called the worker but the worker is not responding. 27-oct-2023 called the worker but the worker is not responding. 2-nov-2023 called the worker but the worker is not responding. 3-nov-2023 called the worker but the worker is not responding. 17-nov-2023 called the worker but the worker is not responding. 23-nov-2023 called the worker but the worker is not responding. | 20-sep-2023 waiting for serina to reply 27-sep-2023 this case is escalated 3-oct-2023 waiting for factory management to reply till 4-oct-2023 6-0ct-2023 management reply to us call the worker for some questions and then send to srina. Waiting for srina to reply 10-oct-2023 waiting for serina to reply 11-oct-2023 waiting for serina to reply 19-oct-2023 waiting for serina to reply 20-oct-2023 waiting for serina to reply 24-oct-2023 waiting for serina to reply. 27-oct-2023 waiting for serina to reply. 2-nov-2023 waiting for serina to reply. 3-nov-2023 waiting for serina to reply. 17-nov-2023 waiting for serina to reply. 23-nov-2023 waiting for serina to reply. | ||
| Target | 1922 | Interloop Limited HD3 | Worker (M. Imran) | 10-Sep-23 | Workers benefits | Mobile phone use/access (an indicator of isolation) Worker told that mobile phones are not allowed during working hours | Investigation from caller 15 Sep,23: Internal note updated | Solved | Alisha | 16 Sep, 23: Waiting for Elevate response 20 Sep,23: Sarina replied and suggested to call factory to ask about factory policy 21 Sep,23: Sarina said that inform worker about factory response 26 Sep,23: We informed the worker about factory response and he asked can factory provide landline facility to workers so I updated the internal note accordingly. 3 Oct,23: Sarina sent internal note and asked to call factory again for asking about landline facilities. 5 Oct,23: We called to factory management to ask about the landline facilitation. and then inform the worker and he is satisfied. | N/A | ||
| Target | 1928 | Interloop Limited HD3 | Halima Sadia | 11-Sep-23 | Harassment/Physical Assault | Harrasment and threat of termination | 13-sep-2023:send the internal note to elevate 14-sep-2023:The worker call and discuss the further issues made the internal note 15-sep-2023:send the internal note to elevate 20-oct-2023:wrote the internal note and send to serina | Solved | Alisha | 13-sep-2023:waiting for elevate to reply 15-sep-2023:waiting for Sarina to reply 19 Sep,23:Sarina replied and suggested to ask more questions from worker 3 Oct,23: Tried to contact with worker but she is not responding. 6 Oct,23: Tried to contact worker but not responding. 11 Oct,23: Tried to contact worker but not responding. 11 Oct,23: Worker attended call at 4:00 PM and I asked her some questions and then add internal note. 13 Oct,23: Sent mail to Elevate about case by Sir Arshid. 17 Oct,23: Sarina asked some more questions about case 18 Oct,23: Internal note updated 20-oct-2023:wrote the internal note and send to Sarina and waiting for Sarina to reply 21 Oct,23: Sarina suggested to ask few more questions related to case to some workers so I have contacted with workers and then update internal note according to what worker says. 25 Oct,23: Sarina put internal note related to case as they are doing internal discussion for taking further steps about this case. 30 Oct,23: Sarina escalated the case to factory. 31 Oct,23: Factory replied on mail. 8 Nov,23: Sarina sent internal note to call worker and informed her about factory response. 10,15,16 Nov,23: Tried to contact worker but no response. 16 Nov,23: Worker called and asking for reason of her dismissal from factory and she misbehaves with us. 27 Nov,23: I updated the internal note what worker is asking. Now waiting for Sarina response. 5 Dec,23: Sarina suggested to refer worker to Labor Department as we can't help her anymore for getting her job back. 6,9 and 15 Dec,23: Tried to contact worker but no response. | Follow up is continued with worker. | ||
| Out Of Scope | 1924 | Out of Scope | Ijaz | 10-Sep-23 | Out of Scope | He reported that his case stopped by his factory management. | Person needs job and we refer him to Artistic Milliners factory. | Solved | Alisha | Refer person to Artistic Milliners factory. | N/A | ||
| Primark | 1918 | Digital Apparel PVT Ltd (26463) | Muhammad Faizan | 09-Sep-23 | Unfair Termination/Employment Practices | unfair termination | 09-sep-2023 the worker told his issues about unfair termination 11-sep-2023 wrote internal note and send to elevate 13-sep-2023 serina told me to ask some questions from the worker i called the worker but worker is not attending the call. I right the internal note 16-sep-2023 serina told me to ask some questions from the worker i called the worker and he gave me some details and write the internal and send to serina | Solved | Taha | 19-sep-2023 waiting for serina to reply 3-oct-2023 talked to the worker and discuss the whole situation 7-Oct-2023 the case solved | 11-sep-2023 waiting for elevate to reply. 12-sep-2023 elevate reply to me just call the worker and ask some questions 13-sep-2023 worker is not responding 16-sep-2023 Waiting for serina to reply 19-sep-2023 waiting for serina to reply 26-sep-2023 escalated this case 26-sep-2023 we mail it to the right person 3-oct-2023 waiting for serina to reply | ||
| Primark | 1916 | Digital Apparel PVT Ltd (26463) | Muhammad Irshad | 09-Sep-23 | Workers benefits | 1 month salary advance | 12-sep-2023 forward the internal note to elevate 13-sep-2023 sarina told me to call the person and ask some questions . i called the worker but worker is not attending our calls. i write the internal note and send to serina. 16-sep-2023 serina told me to ask some questions i called the worker but the worker is not responding i just write the internal note and send to elevate. 19-sep-2023 just send the internal note to the elevate 20-sep-2023 sent the internal note to elevate | Solved | Taha | 19-sep-2023 i just send the internal note to elevate 20-sep-2023 send the internal note to elevate 5-oct-2023 spoke to the worker and wrote the internal note 7-oct-2023 This case is solved | 12-sep-2023 waiting for elevate to reply 13-sep-2023 the worker is not attending our calls 16-sep-2023 Waiting for elevate to reply 19-sep-2023 waiting for serina to reply 20-sep-2023 waiting for elevate to reply 22-sep-2023 escalated case 5-0ct-2023 waiting for serina to reply | ||
| Primark | 1903 | Soorty Enterprises Pvt Ltd Unit 5&6 (25386) | Raza | 09-Sep-23 | Workers benefits | No Mobile Phones alllowed | 14-sep-2023 write the internal note and send to serina. 15-sep-2023 serina ask some questions about this case on whatsapp i answered her. 19-oct-2023 wrote the internal note and send to serina 24-oct-2023 wrote the internal note and send to serina. 26-oct-2023 call the worker not responding wrote the internal note and send to serina. 27-oct-2023 called the worker but the worker is not responding. | Solved | Taha | 10-oct-2023 wrote the internal note 17-oct-2023 wrote the internal note 19-oct-2023 wrote the internal note and send to serina 24-oct-2023 wrote the internal note and send to serina. 26-oct-2023 call the worker not responding wrote the internal note and send to serina. 27-oct-2023 called the worker but the worker is not responding. | 14-sep-2023 waiting for serina to reply 15-sep-2023 waiting for serina to reply 10-oct-2023 waiting for serina to reply 17-sep-2023 waiting for serina to reply 19-oct-2023 waiting for serina to reply 24-oct-2023 waiting for serina to reply. 26-oct-2023 waiting for serina to reply. 27-oct-2023 waiting for serina to reply. 28-oct-2023 this ticket is solved | ||
| Primark | 1883 | Artistic Milliners (Pvt) Ltd AM15 | Worker (Rizwan Ali) | 08-Sep-23 | Workers benefits | Low Salary issues | 14-sep-2023 write the internal note and send to elevate 16-sep-2023 just call the worker to get some more details but he is not responding i just write the internal note and send it to serina. 19-sep-2023 call the worker but the worker is not responding just write the internal note and send to serina. 21-sep-2023 i just call the factory management and discuss the employee issues 24-oct-2023 wrote the internal note and send to serina 17-nov-2023 wrote the internal note and send to serina 23-nov-2023 wrote the internal note and send to serina 6-dec-2023 wrote the internal note and send to serina 8-dec-2023 wrote the internal note and send to serina 15-dec-2023 wrote the internal note and send to serina 12-jan-2024 wrote the internal note and send to serina 13-jan-2024 wrote the internal note and send to serina 2-feb-2024 wrote the internal note and send to serina 3-feb-2024 wrote the internal note and send to serina 14-feb-2024 wrote the internal note and send to serina 29-feb-2024 wrote the internal note and send to serina 8-march-2024 wrote the internal note and send to serina | Solved | Taha | 19-sep-2023 the worker is not responding 21-sep-2023 wrote the internal note and send it to serina 24-oct-2023 wrote the internal note and send to serina 17-nov-2023 wrote the internal note and send to serina 23-nov-2023 wrote the internal note and send to serina 6-dec-2023 wrote the internal note and send to serina 8-dec-2023 wrote the internal note and send to serina 15-dec-2023 wrote the internal note and send to serina 12-jan-2024 wrote the internal note and send to serina 13-jan-2024 wrote the internal note and send to serina 2-feb-2024 wrote the internal note and send to serina 3-feb-2024 wrote the internal note and send to serina 14-feb-2024 wrote the internal note and send to serina 29-feb-2024 wrote the internal note and send to serina 8-march-2024 wrote the internal note and send to serina | 14-sep-2023 Waiting for serina to reply 16-sep-2023 Waiting for serina to reply 19-sep-2023 waiting for serina to reply 21-sep-2023 waiting for serina to reply 26-sep-2023 we escalated the case 3-oct-2023 waiting for management to reply till 10-oct-2023 11-oct-2023 deadline crossed no management reply wrote the internal note and send to serina waiting for her reply. 24-oct-2023 waiting for serina to reply. 17-nov-2023 waiting for serina to reply. 23-nov-2023 waiting for serina to reply. 6-dec-2023 waiting for serina to reply. 8-dec-2023 waiting for serina to reply. 15-dec-2023 waiting for serina to reply. 12-jan-2024 waiting for serina to reply. 13-jan-2024 waiting for serina to reply. 2-feb-2024 waiting for serina to reply. 3-feb-2024 waiting for serina to reply. 14-feb-2024 waiting for serina to reply. 29-feb-2024 waiting for serina to reply. 8-march-2024 waiting for serina to reply. | ||
| Primark | 1813 | Al Rahim Textile Industries (18523) | Worker (Asad Ullah) | 02-Sep-23 | Wages | Worker resigned and claimed that his salary for the month of May and for 15 days of June was not paid by factory. | Investigation from caller, Internal summary updated, Elevate suggested to ask more questions from worker, then case escalated to factory management, 8 Sep, 23: Called worker to inform him that his case escalated, but he told that his dues clear now and he wants to withdraw his complaint. | Solved | Alisha | Sarina suggested to wait for factory response then we can close this ticket. Waiting for factory response 27 Sep,23: Factory replied with evidences. 3 Oct,23: Sarina suggested to sent an email to factory management then we can close the ticket. 4 Oct,23: Have sent the email to Factory management. 5 Oct,23: Case closed as worker receive all his payment. | N/A | ||
| Target | 1900 | Artistic Milliners (Pvt) Ltd AM15 | Worker (Muhammad Wasi ) | 08-Sep-23 | Unfair Termination/Employment Practices | Unfair Termination , Job Rehire | 12-sep-2023 send the internal note to the elevate 16-sep-2023 write the internal note and send to serina 19-oct-2023 write the internal note and send to serina 24-oct-2023 wrote the internal note and send to serina 27-oct-2023 wrote the internal note and send to serina 2-nov-2023 wrote the internal note and send to serina 17-nov-2023 wrote the internal note and send to serina 23-nov-2023 wrote the internal note and send to serina 6-dec-2023 wrote the internal note and send to serina | Solved | Taha | 19-sep-2023 waiting for serina to reply 20-sep-2023 just spoke to the factory management. 9-oct-2023 wrote the internal note and send to serina 11-oct-2023 wrote the internal note and send to serina 19-oct-2023 write the internal note and send to serina 24-oct-2023 wrote the internal note and send to serina 27-oct-2023 wrote the internal note and send to serina 2-nov-2023 wrote the internal note and send to serina 17-nov-2023 wrote the internal note and send to serina 23-nov-2023 wrote the internal note and send to serina 6-dec-2023 wrote the internal note and send to serina | 12-sep-2023 waiting for elevate to reply 16-sep-2023 Waiting for serina to reply 19-sep-2023 waiting for serina to reply 20-sep-2023 just spoke to the factory management 22-sep-2023 this case is escalated 9-oct-2023 waiting for serina to reply 11-oct-2023 waiting for her reply 19-oct-2023 waiting for her reply 24-oct-2023 waiting for serina to reply. 27-oct-2023 waiting for serina to reply. 2-nov-2023 waiting for serina to reply. 17-nov-2023 waiting for serina to reply. 23-nov-2023 waiting for serina to reply. 6-dec-2023 waiting for serina to reply. | ||
| Primark | 1863 | Soorty Enterprises Pvt Ltd Unit 5&6 (25386) | Assistant ( Asad Ahmad ) | 06-Sep-23 | Workers benefits | Transport , No Camera Mobile allowed , Wash Room in bad condition | 08-sep-2023 i wrote the internal note and forward to madam Alisha . After that madam Alisha updated the internal note and than i send to madam Hina Madam hina checked the internal note and told me to forward it to elevate. 08-sep-2023 i forward the internal note to elevate 13-sep-2023 the worker did not want to continue the case 19-oct-2023 called the worker but the worker is not responding wrote the internal note and send to serina 24-oct-2023 called the worker but worker is not responding. 27-oct-2023 called the worker but the worker is not responding. 2-nov-2023 called the worker but the worker is not responding. 3-nov-2023 called the worker but the worker is not responding. 17-nov-2023 called the worker but the worker is not responding. 23-nov-2023 called the worker but the worker is not responding. 6-dec-2023 send the internal note to serina | Solved | Taha | 08-sep-2023 i forward the internal note to elevate 5-oct-2023 call the worker but the worker is not responding 10-oct-2023 wrote the internal note and send to serina 11-oct-2023 serina told to follow up till 31-oct-2023 19-oct-2023 called the worker but the worker is not responding wrote the internal note and send to serina 24-oct-2023 called the worker but worker is not responding. 27-oct-2023 called the worker but the worker is not responding. wrote the internal note and send to serina 2-nov-2023 called the worker but the worker is not responding. 3-nov-2023 called the worker but the worker is not responding. 17-nov-2023 called the worker but the worker is not responding. 23-nov-2023 called the worker but the worker is not responding. 6-dec-2023 send the internal note to serina | 08-sep-2023 waiting for elevate to reply 12-sep-2023 The worker is not responding 13-sep-2023 the worker did not want to continue the case 15-sep-2023 This issue is been escalated 5-oct-2023 waiting for serina to reply 10-oct-2023 waiting for serina to reply 11-oct-2023 wrote the internal and send to serina (no response from the worker) 19-oct-2023 waiting for serina to reply. 24-oct-2023 waiting for serina to reply. 27-oct-2023 waiting for serina to reply. 2-nov-2023 waiting for serina to reply. 3-nov-2023 waiting for serina to reply. 17-nov-2023 waiting for serina to reply. 23-nov-2023 waiting for serina to reply. 6-dec-2023 waiting for serina to reply. | ||
| Primark | 1821 | Soorty Enterprises Pvt Ltd Unit 10 (23424) | Worker (Amir Sohail) | 04-Sep-23 | Exploitation | Workplace fights; worker to worker disputes | Investigation from caller, then he told that he will call us again and on 7 Sep,23 he told about the issue that he was forced by HR to give resign but he didn't want to give resign. | Solved | Alisha | 7 Sep, 23: Sent as ready for escalation now waiting for elevate response 9 Sep,23: The worker has said that Mr. Altaf (HR) has told him that he will be hired again, so the worker now wants to withdraw his complaint 11 Sep,23: Ticket is submitted as solved | N/A | ||
| Primark | 1852 | Artistic Milliners (Pvt) Ltd AM15 | Worker (Khalda Parveen) | 05-Sep-23 | Workers benefits | Transfer issue (From one department to another) | 19-sep-2023:whats app me the medicines pictures i just send it to Sarina 20-sep-2023:send the internal note to elevate | Solved | Alisha | 07-sep-2023:I send the internal note to Elevate 08-sep-2023:Elevate add the internal note to ask more questions. 09-sep-2023:I called the worker and asked the questions and add the internal note and send to elevate. 11-sep-2023:The worker is ok if we reveal her identity tomorrow she will whatsapp her reports. Send the internal note to elevate. 19-sep-2023:The worker whatsapp the pictures i just send it to Sarina 20-sep-2023:The worker want to withdraw the case i send the internal note 27-sep-2023:Send the internal note to Sarina Sarina suggested to ask some questions about withdrawal of case from worker but worker is not responding. 13 Oct,23: Worker is not responding. 16 Oct,23:Sarina asked some questions about cases. 17 Oct,23: Internal note updated accordingly now waiting for Sarina 18 Oct,23: Sarina Escalate the case now waiting for factory reply. 25 Oct,23: Case escalated to AM 15 Factory management now waiting for factory reply. 31 Oct,23: Worker sent messages and asking about her case status. 14 Nov,23: I updated the internal note what worker sent on voice notes. 25 Nov,23: Sarina sent Internal note to call factory and ask them to respond on mail. 1 Dec,23: I updated the internal note. 4 Dec,23: Sarina sent mail again to factory for response. 7 Dec,23: Factory replied. 11 Dec,23: Sarina again sent mail to factory for more details. | Follow up is continued with worker. | ||
| Primark | 1664 | Al Rahim Textile Industries (18523) | Worker (Ali Muhammad) | 23-Aug-23 | Workers benefits | Worker reported that if workers leave after 6,7 years of service they did not get any gratuity or bonus, secondly he told that workers did not paid with annual leave payment | Investigation from caller, Internal summary updated, elevate suggested to ask more questions from worker, tried to contact with worker but he is not responding 21 Sep,23: Internal summary updated. | Solved | Alisha | Discuss this case with Sir Arshid and he told that for this case we have to counsel the worker. Trying to contact with worker but he is not responding. 26 Sep,23: Sarina put internal note and ask what is annual leave payment mean by worker? 23 Oct,23: I have contacted with worker and told him that annual leave payment or gratuity would be given to workers when they leave the company. 27 Oct,23: I tried again to contact worker for further clarifications about his case but he is not responding. 30 Oct,23: There is no response from worker. 31 Oct,23: Worker is unresponsive so Sarina closed the case. | N/A | ||
| Primark | 1546 | Soorty Enterprises Pvt Ltd | Unknown person (Iqbal) | 18-Aug-23 | Access Prohibited to Worker's Helpline | Retaliation by management, Removal of Hamary Awaz helpline cards, also workers did not get overtime pay get overtime pay | Investigation from caller, internal summary updated, elevate suggested to call more workers to get a clear picture about this issue, we have called 10 workers and update internal note, after that elevate asked to call again more workers the we again call 10 workers and there is a positive response from all the workers and we add internal note, now waiting for elevate further response. 5 Sep,2023: Case is closed as all the workers confirmed that there is no retaliation by factory management. | Solved | Alisha | Waiting for elevate response 5 sep, Solved | N/A | ||
| Primark | 1499 | Al Rahim Textile Industries (18523) | Worker (M. Younas) | 18-Aug-23 | Working hours/OT | Worker did not receive the overtime pay | Investigation from caller, issue summary updated, elevate suggested to call more workers of that department to get clarity about the situation, I have called 3 workers but they did not respond and internal note updated, now waiting for elevate response On 5 sep 2023 Elivate reply us to exclate the ticket so i exclated the ticket. 18-oct-2023 wrote the internal note and send to serina 20-oct-2023 ticket no 2213 in 1499 case wrote the internal note 24-oct-2023 wrote the internal note and send to serina 27-oct-2023 wrote the internal note and send to serina 2-nov-2023 wrote the internal note and send to serina 17-nov-2023 wrote the internal note and send to serina 23-nov-2023 wrote the internal note and send to serina 24-nov-2023 wrote the internal note and send to serina 27-nov-2023 wrote the internal note and send to serina 28-nov-2023 wrote the internal note and send to serina 5-dec-2023 wrote the internal note and send to serina 12-jan-2024 wrote the internal note and send to serina 13-jan-2024 wrote the internal note and send to serina 3-feb-2024 wrote the internal note and send to serina 8-march-2024 wrote the internal note and send to serina 15-april-2024 wrote the internal note and send to serina 25-april-2024 wrote the internal note and send to serina 27-april-2024 wrote the internal note and send to serina 29-april-2024 wrote the internal note and send to serina 30-april-2024 wrote the internal note and send to serina 2 may-2024 wrote the internal note and send to serina 6 may-2024 wrote the internal note and send to serina 7 may-2024 wrote the internal note and send to serina 8 may-2024 wrote the internal note and send to serina 9 may-2024 wrote the internal note and send to serina 13 may-2024 wrote the internal note and send to serina 14 may-2024 wrote the internal note and send to serina 17 may-2024 wrote the internal note and send to serina 21 may-2024 wrote the internal note and send to serina 25 may-2024 wrote the internal note and send to serina 12 june-2024 wrote the internal note and send to serina 22 june-2024 wrote the internal note and send to serina 24 june-2024 wrote the internal note and send to serina | Solved | Taha | Waiting for factory management to respond 21-sep-2023 send the email to serina 23-sep-2023 send the email to the factory management 7-oct-2023 send the internal note to serina 11-oct-2023 wrote the internal note and send to serina 12-oct-2023 wrote the internal note and send to serina 12-oct-2023 again wrote the internl note and send to serina 18-oct-2023 wrote the internal note and send to serina 20-oct-2023 wrote the internal note and send to serina on ticket no 2213 24-oct-2023 wrote the internal note and send to serina 27-oct-2023 wrote the internal note and send to serina ( factory management replied ) wrote the internal note and send to serina. (2213) 2-nov-2023 wrote the internal note and send to serina 17-nov-2023 wrote the internal note and send to serina 23-nov-2023 wrote the internal note and send to serina 24-nov-2023 wrote the internal note and send to serina 27-nov-2023 wrote the internal note and send to serina 28-nov-2023 wrote the internal note and send to serina 5-dec-2023 wrote the internal note and send to serina 12-jan-2024 wrote the internal note and send to serina 13-jan-2024 wrote the internal note and send to serina 3-feb-2024 wrote the internal note and send to serina 8-march-2024 wrote the internal note and send to serina 15-april-2024 wrote the internal note and send to serina 15-april-2024 wrote the internal note and send to serina 25-april-2024 wrote the internal note and send to serina 27-april-2024 wrote the internal note and send to serina 29-april-2024 wrote the internal note and send to serina 30-april-2024 wrote the internal note and send to serina 2 may-2024 wrote the internal note and send to serina 6 may-2024 wrote the internal note and send to serina 7 may-2024 wrote the internal note and send to serina 8 may-2024 wrote the internal note and send to serina 9 may-2024 wrote the internal note and send to serina 13 may-2024 wrote the internal note and send to serina 14 may-2024 wrote the internal note and send to serina 17 may-2024 wrote the internal note and send to serina 21 may-2024 wrote the internal note and send to serina 25 may-2024 wrote the internal note and send to serina 12 june-2024 wrote the internal note and send to serina 22 june-2024 wrote the internal note and send to serina 24 june-2024 wrote the internal note and send to serina | follow up 21-sep-2023 waiting for serina to reply. 23-sep-2023 waiting for factory management to reply 4-oct-2023 did not get the reply from factory management 7-oct-2023 waiting for serina to reply. 11-oct-2023 waiting for serina to reply 12-oct-2023 waiting for serina to reply 12-oct-2023 again waiting for serina to reply 18-oct-2023 waiting for serina to reply. 20-oct-2023 waiting for serina to reply. 24-oct-2023 waiting for serina to reply. 27-oct-2023 waiting for serina to reply. 27-oct-2023 waiting for serina to reply. 2-nov-2023 waiting for serina to reply. 17-nov-2023 waiting for serina to reply. 23-nov-2023 waiting for serina to reply. 24-nov-2023 waiting for serina to reply. 27-nov-2023 waiting for serina to reply. 28-nov-2023 waiting for serina to reply. 5-dec-2023 waiting for serina to reply. 12-jan-2024 waiting for serina to reply. 13-jan-2024 waiting for serina to reply. 3-feb-2024 waiting for serina to reply. 8-march-2024 waiting for serina to reply. 15-april-2024 waiting for serina to reply. 25-april-2024 waiting for serina to reply. 27-april-2024 waiting for serina to reply. 29-april-2024 waiting for serina to reply. 30-april-2024 waiting for serina to reply. 2 may-2024 waiting for serina to reply. 6 may-2024 waiting for serina to reply. 7 may-2024 waiting for serina to reply. 8 may-2024 wrote the internal note and send to serina 9 may-2024 wrote the internal note and send to serina 13 may-2024 waiting for sarina to reply 14 may-2024 waiting for sarina to reply 17 may-2024 waiting for sarina to reply 21 may-2024 waiting for sarina to reply 25 may-2024 waiting for sarina to reply 12 june-2024 waiting for sarina to reply 22 june-2024 waiting for sarina to reply 24 june-2024 waiting for sarina to reply | ||
| Primark | 1798 | Soorty Enterprises Pvt Ltd Unit 10 (23424) | Worker (Khadim Hussain) | 31-Aug-23 | Exploitation | Worker reported that his department in-charge misbehaves with workers and use bad language. | Investigation from worker, Internal summary updated, Elevate suggested to ask more questions from worker. Now we have to follow up with worker 15 Sep,23: Case escalated to factory management | Solved | Alisha | Follow up with worker to ask what kind of words her production manager used with workers 15 Sep,23: Case escalated to factory management now waiting for factory response 27 Sep,23: Worker told that his supervisor's behavior is now changed and she did not tease the workers now. I have updated the internal note 3 Oct,23: Sarina asked me to send the email to factory to provide the explanations and actions taken in response to the situation. 7 Oct,23: Factory replied 11 Oct,23: Sarina sent internal note and asked to call worker again that if her behavior changed again worker can call us again. I informed the worker friend as worker used his friend mobile to contact us. Then updated the internal note now waiting for Sarina reply 12 Oct,23: Case closed as worker is satisfied now. | N/A | ||
| Primark | 1426 | Crown Textile (25151) | Worker (Aqeel Ahmad) | 16-Aug-23 | Unfair Termination/Employment Practices | Worker given notice from factory management that he has time till 7 Sep, to find another job. Factory doesn't need his services anymore | Investigation from caller, Internal summary updated, elevate suggested to ask more questions from worker, we have asked worker the questions suggested by Elevate team then internal note updated, Now waiting for elevate response 18 Sep,23: Elevate suggested to escalate the case to factory management | Solved | Alisha | Waiting for elevate response Follow up with worker 18 Sep,23: Case escalated to factory management 9 Oct,23: Case solved as worker is satisfied with the information provided by factory. | N/A | ||
| Primark | 1509 | Al Rahim Textile Industries (18523) | Worker (Pervaiz) | 18-Aug-23 | Unfair Termination/Employment Practices | Worker got ill on 11th Aug he asked for leave but he didn't given leave after that on 13th August he was terminated by Supervisor Mr. Naseer | Investigation from caller, internal summary updated, waiting for elevate next step to proceed the case, Elevate suggested to escalate the case 5 Sep 2023: Case escalated to Factory Management | Solved | Alisha | Waiting for elevate response 5 Sep, 23: Case Escalated Waiting for Factory response about case 4 Oct,23: There is no response from factory and follow up is continued on daily basis. 23 Oct,23: Factory replied on mail. 24 Oct,23: Sarina put internal note to call worker to check if worker received his payment or not. 26 Oct,23: Tried to contact worker but no response. 27 Oct,23: Tried to contact worker but no response. 30 Oct,23: Tried to contact worker but no response. 1 Nov,23: I have contacted with worker and he told that he receive call from his Incharge and he told that his payment transfer to his account. But worker didn't checked yet so he said he will tell us tomorrow. 2 Nov,23: Tried to contact worker but no response. 3 Nov,23: Tried to contact worker but no response. 6 Nov,23: Tried to contact worker but no response. 7 Nov,23: Tried to contact worker but no response. 10 Nov,23: I have contacted with worker and he told that his dues clear from factory and his issue is resolved now. I updated the internal note. 14 Nov,23: Sarina suggested to wait for factory response. 22 Nov,23: Sarina again sent mail to factory. 24 Nov,23: Factory replied. 28 Nov,23: Sarina sent mail again to factory for documentation. 29 Nov,23:Factory replied. 11 Dec,23: Sarina sent mail again to factory for more details. | Now waiting for factory response. | ||
| Primark | 1569 | Al Rahim Textile Industries (18523) | Worker (Ali Shahzor) | 19-Aug-23 | Wages | Unfair termination + Withholding of wages |
| Solved | Alisha | Waiting for factory response about issue Factory reply on mail and said that they paid all the dues of worker 8 Sep, 23: Called worker and asked him about that his dues paid to him or not. Worker said that his dues clear now and he wants to resume the job in same factory. Now waiting for elevate response on it Waiting for elevate response 3 Oct,23: Sarina replied and suggest to inform worker about factory reply 4 Oct,23: Tried to contact with worker but he did not responding. 5 Oct,23: Tried to contact with worker but he did not responding. 6 Oct,23: Informed worker about factory reply and worker is satisfied and has no more query. So this case is clos now as worker is satisfied. | N/A | ||
| Primark | 1520 | Soorty Enterprises Pvt Ltd Unit 5&6 (25386) | Worker (Rafia Bano) | 18-Aug-23 | Unfair Termination/Employment Practices | Unfair Termination |
| Solved | Alisha | Waiting for factory response about case 18 Oct,23: Factory replied 22 Oct,23: Called worker to inform her about factory reply but she told that we can close her case as she found job in another place So I update the internal note. 30 Oct,23: Sarina closed the case. | N/A | ||
| Primark | 1481 | Al Rahim Textile Industries (18523) | Worker (Zubair) | 21-Aug-23 | Workers benefits | Factory management not issuing the worker experience letter, now worker wants expereience letter should be issued him. |
call the worker and told the reply of the factory and than add the internal note and send to elevate 19-oct-2023 spoke to the worker and wrote the internal note and send to serina 24-oct-2023 called the worker but the worker is not responding 27-oct-2023 called the worker but the worker is not responding . 2-nov-2023 called the worker and send the internal note to serina 8-nov-2023 called the worker and send the internal note to serina 17-nov-2023 called the worker and send the internal note to serina 23-nov-2023 called the worker and send the internal note to serina 6-dec-2023 called the worker and send the internal note to serina 12-jan-2024 called the worker and send the internal note to serina 13-jan-2024 called the worker and send the internal note to serina | Solved | Taha | Waiting for factory response 5-oct-2023 factory and management is not responding. 10-oct-2023 send the internal note and send to serina 12-oct-2023 send the internal note and send to serina 17-oct-2023 send the internal note and send to serina 19-oct-2023 serina send the email again to the factory management 24-oct-2023 called the worker but the worker is not responding wrote the internal note and send to serina. 27-oct-2023 called the worker but the worker is not responding wrote the internal note and send to serina 2-nov-2023 called the worker and send the internal note to serina 8-nov-2023 called the worker and send the internal note to serina 17-nov-2023 called the worker and send the internal note to serina 23-nov-2023 called the worker and send the internal note to serina 6-dec-2023 called the worker and send the internal note to serina 12-jan-2024 called the worker and send the internal note to serina 13-jan-2024 called the worker and send the internal note to serina | 15-sep-2023 Waiting for elevate to reply 26-sep-2023 call the worker but worker is not responding and just send the email to the factory management 4-oct-2023 did not reply from factory management 5-oct-2023 waiting for serina to reply 10-oct-2023 waiting for serina to reply 12-oct-2023 waiting for serina to reply 17-oct-2023 waiting for serina to reply 19-oct-2023 waiting for serina to reply 24-oct-2023 waiting for serina to reply 27-oct-2023 waiting for serina to reply. 2-nov-2023 waiting for serina to reply. 8-nov-2023 waiting for serina to reply. 17-nov-2023 waiting for serina to reply. 23-nov-2023 waiting for serina to reply. 6-dec-2023 waiting for serina to reply. 12-jan-2024 waiting for serina to reply. 13-jan-2024 waiting for serina to reply. | ||
| Primark | 1294 | Crown Textile (25151) | Worker (M. Ali) | 05-Aug-23 | Workers benefits | Unfair Termination, Due to lack of work at factory, management terminated the worker now worker wants to re-employed if not all his dues should be paid |
| Solved | Alisha | Waiting for factory response on the case. 1 Sep,23: Factory replied and said they will share updates on mail soon. Factory management need worker contact number to solve his problem. 27 Sep,23: We share worker contact number with management. Same day factory replied and say that they will contact worker and solve the problem. 5 Oct,23: I do follow up with worker but he told that he didn't receive any call from factory. 13 Oct,23: Worker called and told that he receive call from factory and he again call us and told that whatever will happen with management. 14 Oct,23: I have called worker and he told that the management agreed to give him 8 months bonus and worker was told that management called him and give him bonus. 17 Oct,23: Worker did not get any payment from factory. 19 Oct,23: Sarina suggested to wait for worker's call till 30th Oct after that we will call him for updates. 30 Oct,23: Worker told that he did not receive bonus from factory yet and I update the internal note. Sarina sent internal note and said we have to give more time to factory. 8 Nov,23: Worker called us and told that still he did not receive any call from factory. 14 Nov,23: Worker called us and told that all his dues are clear from factory I updated internal note and Sarina suggested to wait for factory response. 16 Nov,23: Factory replied on mail. 20 Nov,23: Sarina again sent mail to factory as she need further details about case from factory. | Now waiting for factory response. | ||
| Primark | 1461 | Al Rahim Textile Industries (18523) | Mìan Ahmed | 17-Aug-23 | Health & Hygiene | Housing food and water complaints, worker told that the washrooms of factory are dirty. | on 18 August I tried to contact with the worker but he did not responding, after that worker respond and summary added to internal note on 02-Sep-2023, Elevate suggested to ask more questions, I have contact with worker again but he said that he did not want to continue the case. | Solved | Taha | Worker said that he did not want to continue the case 06-sep-2023 the worker did not provide the evidence so sarina told to close the case 6-sep-2023 write the internal note to elevate that the worker want to withdraw his complain | N/A | ||
| Primark | 1182 | Artistic Denim Mills Limited (25130) | Worker (M. Amir) | 24-Jul-23 | Working hours/OT | Excessive overtime + No wage, Unfair Termination as worker didn't go for work on Sunday | Investigation from caller, internal summary updated, case escalated to factory management, then called worker to told him that his case escalated to factory management but he said that all his dues are cleared and now he doesn't need any assistance, factory shared his payslip and resignation letter, after that worker is unresponsive so we send an email to factory management and a template to fill about this issue. Factory management received the mail and they will share the updates about case soon. Factory management respond on mail and case is solved | Solved | Alisha | 8 Sep, 23: Factory management replied on mail. 22 Sep,23: Sarina closed the case. | N/A | ||
| Primark | 1180 | Artistic Denim Mills Limited (25130) | Worker (Wasiq) | 24-Jul-23 | Health & Hygiene | Heat at Work Place, now worker wanted that Acs should be installed instead of fans | investigation from caller, Internal summary updated, case escalated to factory management and inform factory about worker department and factory management ensure to place more fans in that area, after that we call to factory management and asked him what is his remedy to take this action they told that they will share action plan with us soon. | Solved | Alisha | 8 Sep,23: Factory management replied on mail 26 Sep,23: Sent mail to factory about installation of ventilation. 20 Oct,23: Factory management replied on mail and share evidences of ventilation. Informed Sarina now waiting for her response. 23 Oct,23: Sarina suggested to double check with worker so I called worker and informed him and worker is satisfied then I update internal note. 27 Oct,23: Sarina asked to put resolution summary and she will review it then we can close the case. I updated the resolution summary and informed her. 31 Oct,23: Sarina closed the case. | N/A | ||
| Primark | 1179 | Artistic Denim Mills Limited (25130) | Worker (Abdul Rehman) | 23-Jul-23 | Unfair Termination/Employment Practices | Worker took leave for taking care of his ill mother and unfairly terminated from factory management and now he want to resume the job | Investigation from caller, Internal summary updated, case escalated to factory management, Factory shared resignation letter and payslip of worker, then Elevate suggested us to call worker again to get clarity about resignation, worker told that he didn't give any resign, then internal note updated again, Elevate suggested to ask more questions from worker, ask the worker suggested questions and update the internal note, now waiting for elevate further response. 29 Sep,23: Sarina closed the case. | Solved | Alisha | Update internal note 7,8,9 Sep,23: Tried to contact with worker but there is no response from him Worker continuously not responding 29 Sep,23: Sarina closed the case. | N/A | ||
| Primark | 1176 | Artistic Denim Mills Limited (25130) | Worker (Azhar) | 21-Jul-23 | Workers benefits | Worker needs loan for personal reasons | Investigation from caller, issue summary updated, Case escalated to factory management, management shared his policy, inform worker about policy and he is satisfied so this case is closed | Solved | Alisha | Closed | N/A | ||
| Primark | 1160 | Artistic Denim Mills Limited (25130) | Worker (Hamza) | 19-Jul-23 | Unfair Termination/Employment Practices | Unfair Termination as worker admitted in hospital for week and this case is closed due to unresponsiveness from worker | Investigation from caller, issue summary updated, Case escalated to factory management, But worker is unresponsive so this case is closed | Solved | Alisha | Closed | N/A | ||
| Primark | 1154 | Liberty Mills Limited Unit Lht Ii (25695) | Iqbal (Media Person) | 18-Jul-23 | Access Prohibited to Worker's Helpline | Retaliation by removing Helpline cards/posters from factory premises | Investigation from caller, issue summary updated, then calling more workers to investigate the issue, after investigation from other workers Case escalated to factory management, factory management shared pictorial evidences then this case is closed | Solved | Alisha | Closed | N/A | ||
| Primark | 1554 | Soorty Enterprises Pvt Ltd Unit 5&6 (25386) | Worker (Aqsa) | 19-Aug-23 | Workers benefits | Worker said that she has been working in this company for last 5 years, so she should be given promotion | Investigation from caller, Internal summary updated, Elevate suggested to ask more questions to worker, now we have to ask worker can we disclose her identity. The worker said that yes we can disclose her identity 12 Sep,23: Sarina suggested that first we escalate case without identity and ask factory for just policies. | Solved | Alisha | Now waiting for elevate response 12 Sep, 23: Sarina suggested to escalate the case to factory management so case escalated. 26 Sep,23: Factory replied and share their policies regarding promotion. 3 Oct,23: Sarina said that we have to inform the worker about factory reply. 5 Oct,23: Tried to contact with worker but she is not responding. 18 Oct,23: Worker is unresponsive 21 Oct,23: Worker is not responding. 27 Oct,23: Informed worker about factory reply and she is satisfied. So I update the internal note. 31 Oct,23: Sarina replied to mail and then close the case. | N/A | ||
| Out Of Scope | 1425 | Out of Scope | Anonymous | 16-Aug-23 | Out of Scope | Person did not tell about issue | Person texted on whatsapp. I replied to the worker but worker just sending R,R and R. | Solved | Alisha | Solved, there is no response from him/her. | N/A | ||
| Primark | 1808 | Huzoor Bux Lakho | 27-Aug-23 | Out of Scope | This person need job | Tried to contact with worker but he did not responding | Solved | Alisha | I tried to contact with worker again | N/A | |||
| Primark | 1807 | Digital Apparel PVT Ltd (26463) | Akhtar (Worker) | 31-Aug-23 | Working hours/OT | Worker not paid with overtime wages | Worker sent voice note and told that he is not getting overtime pay, I replied to the worker and tried to contact with him, but there is no response from him. | Solved | Alisha | Follow up continued 9 Sep,23: Called again and the worker's son picked call and he gave the phone number of his father, now we have to follow up with worker again 25 sep,23: Worker picked the call and said that company stopped overtime and so now there is no issue and he wants to withdraw his complaint. Sarina suggested to close the ticket now. | N/A | ||
| Primark | 1806 | Aurangzaib Mohammed Khan | 31-Aug-23 | Out of Scope | Worker just say Assalam o Alaikum. after that he did not responding | Solved | Alisha | There is no response from worker | N/A | ||||
| Primark | 1794 | Digital Apparel PVT Ltd (26463) | M.Nadeem | 30-Aug-23 | Unfair Termination/Employment Practices | Termination Issue | 02-sep-2023 and discuss his issues. he was in stitching department and he was fired 1.5 years ago he just want to work their again note right now i did not write the internal note 5-sep-2023 i just write the internal note and send to Alisha 5 sep 2023 alisha forward me the internal note now by tomorrow i will forward the internal note to elevate 06-sep-2023 alisha forward me the updated internal note. 18-oct-2023 Madam Hina will call factory management to ask further details. 19-oct-2023 wrote the internal and send to serina 24-oct-2023 wrote the internal note to the elevate. 26-oct-2023 wrote the internal note and send to serina 8-nov-2023 wrote the internal note and send to serina 13-nov-2023 wrote the internal note and send to serina 17-nov-2023 wrote the internal note and send to serina 22-nov-2023 wrote the internal note and send to serina 6-dec-2023 wrote the internal note and send to serina 1-jan-2024 wrote the internal note and send to serina 23-feb-2024 wrote the internal note and send to serina 8-march-2024 wrote the internal note and send to serina 19-march-2024 wrote the internal note and send to serina 25-march-2024 wrote the internal note and send to serina 27 april-2024 wrote the internal note and send to serina 29 april-2024 wrote the internal note and send to serina 30 april-2024 wrote the internal note and send to serina 2 may-2024 wrote the internal note and send to serina 6 may-2024 wrote the internal note and send to serina 7 may-2024 wrote the internal note and send to serina 8 may-2024 wrote the internal note and send to serina 9 may-2024 wrote the internal note and send to serina 10 may-2024 wrote the internal note and send to serina 13 may-2024 wrote the internal note and send to serina 14 may-2024 wrote the internal note and send to serina 17 may-2024 wrote the internal note and send to serina 21 may-2024 wrote the internal note and send to serina 25 may-2024 wrote the internal note and send to serina 7 june 2024 wrote the internal note and send to serina 12 june 2024 wrote the internal note and send to serina 21 june 2024 wrote the internal note and send to serina 24 june 2024 wrote the internal note and send to serina | Solved | Taha | 05-sep-2023 Waiting for Alisha to reply on my internal note. 05-sep-2023 tomorrow forward the internal note to elivate. 07-sep-2023 send the internal note to elivate 08-sep-2023 sarina text me to call the worker and ask some questions. I called the worker and get some information and text to sarina. 18-oct-2023 Madam Hina will call factory management to ask further details. 19-oct-2023 wrote the internal and send to serina 24-oct-2023 wrote the internal note to the elevate. 26-oct-2023 wrote the internal note and send to serina 8-nov-2023 wrote the internal note and send to serina 13-nov-2023 wrote the internal note and send to serina 17-nov-2023 wrote the internal note and send to serina 22-nov-2023 wrote the internal note and send to serina 6-dec-2023 wrote the internal note and send to serina 1-jan-2024 wrote the internal note and send to serina 23-feb-2024 wrote the internal note and send to serina 8-march-2024 wrote the internal note and send to serina 19-march-2024 wrote the internal note and send to serina 25-march-2024 wrote the internal note and send to serina 27 april-2024 wrote the internal note and send to serina 29 april-2024 wrote the internal note and send to serina 30 april-2024 wrote the internal note and send to serina 2 may-2024 wrote the internal note and send to serina 6 may-2024 wrote the internal note and send to serina 7 may-2024 wrote the internal note and send to serina 8 may-2024 wrote the internal note and send to serina 9 may-2024 wrote the internal note and send to serina 10 may-2024 wrote the internal note and send to serina 13 may-2024 wrote the internal note and send to serina 14 may-2024 wrote the internal note and send to serina 17 may-2024 wrote the internal note and send to serina 21 may-2024 wrote the internal note and send to serina 25 may-2024 wrote the internal note and send to serina 7 june 2024 wrote the internal note and send to serina 12 june 2024 wrote the internal note and send to serina 21 june 2024 wrote the internal note and send to serina 24 june 2024 wrote the internal note and send to serina | 07-sep-2023 waiting for elivate to reply. 09-sep-2023 waiting for elivate to reply. 12-sep-2023 This case is been escalated till 12-0ct-2023 19-oct-2023 waiting for serina to reply 24-oct-2023 waiting for serina to reply. 26-oct-2023 waiting for serina to reply. 8-nov-2023 waiting for serina to reply. 13-nov-2023 waiting for serina to reply. 7-nov-2023 waiting for serina to reply. 22-nov-2023 waiting for serina to reply. 6-dec-2023 waiting for serina to reply. 1-jan-2024 waiting for serina to reply. 23-feb-2024 waiting for serina to reply. 8-march-2024 waiting for serina to reply. 19-march-2024 waiting for serina to reply. 25-march-2024 waiting for serina to reply. 27 april-2024 waiting for serina to reply. 29 april-2024 waiting for serina to reply. 30 april-2024 waiting for serina to reply. 2 may-2024 waiting for serina to reply. 6 may-2024 wrote the internal note and send to serina 7 may-2024 waiting for sarina to reply 8 may-2024 waiting for sarina to reply 9 may-2024 waiting for sarina to reply 10 may-2024 waiting for sarina to reply 13 may-2024 waiting for sarina to reply 14 may-2024 waiting for sarina to reply 17 may-2024 waiting for sarina to reply 21 may-2024 waiting for sarina to reply 25 may-2024 waiting for sarina to reply 7 june 2024 waiting for sarina to reply1 7 june 2024 waiting for sarina to reply 21 june 2024 waiting for sarina to reply 24 june 2024 waiting for sarina to reply | ||
| Primark | 1678 | Digital Apparel PVT Ltd (26463) | Aqib | 23-Aug-23 | Wages | overtime pay | He is from quality department his issue is he did not get his overtime pay note right now i did not make internal note on this 06-sep-2023 send the internal note to elevate 15-sep-2023 call the worker for get further details but not responding send the internal note to serina 20-sep-2023 send the internal note to elevate 24-oct-2023 send the internal note to serina 26-oct-2023 send the internal note to serina 27-oct-2023 send the internal note to serina 2-nov-2023 send the internal note to serina 6-nov-2023 send the internal note to serina 7-nov-2023 send the internal note to serina | Solved | Taha | 5-sep-2023 waiting for alisha to send the internal note 06-sep-2023 alisha send the internal note to me after that i forward to mam hina . 06-sep-2023 send the internal note to elevate 13-sep-2023 call the worker and told that to send some documents 20-sep-2023 send the internal to elevate 28-sep-2023 the management replied to the email 30-sep-2023 aquib send the voice message that his problems are cleared. Just wrote the internal note and send to serina. 24-oct-2023 send the internal note to serina 26-oct-2023 send the internal note to serina 27-oct-2023 send the internal note to serina 2-nov-2023 send the internal note to serina 6-nov-2023 send the internal note to serina 7-nov-2023 send the internal note to serina | 06-sep-2023 waiting for serina to reply 07-sep-2023 serina reply on whatsapp she was confused on pics that i send on internal note i just explain it to her on whatsapp. Now waiting for elevate to reply. 08-sep-2023 i have to call the worker for further details. 13-sep-2023 waiting for worker message 15-sep-2023 Waiting for serina to reply 20-sep-2023 waiting for serina to reply 22-sep-2023 case escalated 30-sep-2023 waiting for serina to reply 24-oct-2023 waiting for serina to reply. 26-oct-2023 waiting for serina to reply. 27-oct-2023 waiting for serina to reply. 2-nov-2023 waiting for serina to reply. 6-nov-2023 waiting for serina to reply. 7-nov-2023 waiting for serina to reply. | ||
| Primark | 1773 | Digital Apparel PVT Ltd (26463) | Worker (Ejaz) | 26-Aug-23 | Harassment/Physical Assault | harrasment | 04-sep-2023 i send the internal note to the elevate 05-sep-2023 i called the worker after attending the call the worker told that he was busy at the moment. after that i called the worker again he did not attend the call 19-oct-2023 send the internal note to serina 24-oct-2023 send the internal note to serina 27-oct-2023 send the internal note to serina 2-nov-2023 send the internal note to serina 8-nov-2023 send the internal note to serina 13-nov-2023 send the internal note to serina 17-nov-2023 send the internal note to serina 22-nov-2023 send the internal note to serina | Solved | Taha | 08-sep-2023 Sarina told me to ask further questions from the worker i asked the questions and get the information and add in the internal note. Than forward to Sarina 10-oct-2023 send the intrnal note to serina 24-oct-2023 send the internal note to serina 27-oct-2023 send the internal note to serina 2-nov-2023 send the internal note to serina 8-nov-2023 send the internal note to serina 13-nov-2023 send the internal note to serina 17-nov-2023 send the internal note to serina 22-nov-2023 send the internal note to serina | Waiting for elevate to reply --- 05-sep-2023 tonight i have to call the worker to get more information according to elevate. 06-sep-2023 today i will call the worker to obtain more information 06-sep-2023 8:26 pm not answering our calls 08-sep-2023 Waiting for serina to reply 11-sep-2023 serina told me to call the worker , i called the worker but the worker is not responding 28-sep-2023 the factory management replied 10-oct-2023 waiting for serina to reply 19-oct-2023 waiting for serina to reply 24-oct-2023 waiting for serina to reply 27-oct-2023 waiting for serina to reply. 2-nov-2023 waiting for serina to reply. 8-nov-2023 waiting for serina to reply. 13-nov-2023 waiting for serina to reply. 17-nov-2023 waiting for serina to reply. 22-nov-2023 waiting for serina to reply. | ||
| Primark | 1731 | Lalchand Kumar | 25-Aug-23 | Working hours/OT | Workers did not get maximum wages and overtime pay | Worker just sent whataspp messages. Now worker did not responding 16 Sep,23: I have contacted with this person and he told that his brother send messages on whatsapp and he gave his brother's phone number now I'll try to contact with that worker. 20 Sep,23: I have tried to contact on the phone number given by this person but there is no response.. 25 Sep,23: Sarina suggested to close the ticket. | Solved | Alisha | Worker did not responding Follow up continued 25 Sep,23: Case submit as solved | N/A | |||
| Primark | 1772 | Liberty Mills Limited Unit Lht Ii (25695) | Shazad ali | 26-Aug-23 | Unfair Termination/Employment Practices | termination from the factory | i called the worker 04-sep-2023 he said that due to his wife health he took off from the factory and after three days his manager nazir fired from his job | Solved | Taha | the worker wanted to hold the complain for at least three days . The worker wanted to manage the things on its own if he felt that the things are not going according to his plain than he call our helpline | N/A | ||
| Primark | 1575 | Al Rahim Textile Industries (18523) | Muhammad Saleem Ansari | 20-Aug-23 | Wages | No Increase in salary | 12-sep-2023 send the internal note to elevate 13-sep-2023 sarina told to ask some questions from the worker i called the worker but he is not responding i write the internal note and send to serina 16-sep-2023 the worker called and want to with draw his complain . just write an internal note and send in to the serina | Solved | Taha | 12-sep-2023 waiting for elevate to reply 13-sep-2023 worker is not responding 16-sep-2023 waiting for serina to reply 19-sep-2023 waiting for serina to reply 20-sep-2023 serina closed this ticket | N/A | ||
| Primark | 1688 | Al Rahim Textile Industries (18523) | Noman | 24-Aug-23 | Wages | wages issues | 14-sep-2023 send the internal note to serina 19-sep-2023 send the internal note to serina 19-oct-2023 send the internal note to serina 24-oct-2023 send the internal note to serina 2-nov-2023 send the internal note to serina 13-nov-2023 send the internal note to serina 17-nov-2023 send the internal note to serina 23-nov-2023 send the internal note to serina 24-nov-2023 send the internal note to serina 6-dec-2023 send the internal note to serina 13-dec-2023 send the internal note to serina 12-jan-2024 send the internal note to serina 9-feb-2024 send the internal note to serina 24-feb-2024 send the internal note to serina 6-march-2024 send the internal note to serina 8-march-2024 send the internal note to serina 19-march-2024 send the internal note to serina 15-april-2024 send the internal note to serina 25-april-2024 send the internal note to serina 27-april-2024 send the internal note to serina 29-april-2024 send the internal note to serina 30-april-2024 send the internal note to serina 2 may-2024 send the internal note to serina 6 may-2024 send the internal note to serina 7 may-2024 send the internal note to serina 8 may-2024 send the internal note to serina 9 may-2024 send the internal note to serina 13 may-2024 send the internal note to serina 14 may-2024 send the internal note to serina 17 may-2024 send the internal note to serina 21 may-2024 send the internal note to serina 25 may-2024 send the internal note to serina 4 june-2024 send the internal note to serina 6 june-2024 send the internal note to serina 12 june-2024 send the internal note to serina 22 june-2024 send the internal note to serina 24 june-2024 send the internal note to serina 5 july-2024 send the internal note to serina | Solved | Taha | 07-sep-2023 i called the worker at 8:31 pm the worker is not responding 09-sep-2023 i called the worker and get his detsils 19-sep-2023 send the internal note to serina 10-oct-2023 send the internal note to serina 19-oct-2023 send the internal note to serina 24-oct-2023 send the internal note to serina 2-nov-2023 send the internal note to serina 13-nov-2023 send the internal note to serina 17-nov-2023 send the internal note to serina 23-nov-2023 send the internal note to serina 24-nov-2023 send the internal note to serina 6-dec-2023 send the internal note to serina 13-dec-2023 send the internal note to serina 12-jan-2024 send the internal note to serina 9-feb-2024 send the internal note to serina 24-feb-2024 send the internal note to serina 6-march-2024 send the internal note to serina 8-march-2024 send the internal note to serina 19-march-2024 send the internal note to serina 15-april-2024 send the internal note to serina 25-april-2024 send the internal note to serina 27-april-2024 send the internal note to serina 29-april-2024 send the internal note to serina 30-april-2024 send the internal note to serina 2 may-2024 send the internal note to serina 6 may-2024 send the internal note to serina 7 may-2024 send the internal note to serina 8 may-2024 send the internal note to serina 9 may-2024 send the internal note to serina 13 may-2024 send the internal note to serina 14 may-2024 send the internal note to serina 17 may-2024 send the internal note to serina 21 may-2024 send the internal note to serina 25 may-2024 send the internal note to serina 4 june-2024 send the internal note to serina 6 june-2024 send the internal note to serina 12 june-2024 send the internal note to serina 22 june-2024 send the internal note to serina 24 june-2024 send the internal note to serina 5 july-2024 send the internal note to serina | 14-sep-2023 waiting for serina to reply 19-sep-2023 Waiting for serina to reply 22-sep-2023 case escalated 04-oct-2023 did not get the reply from factory management 10-oct-2023 waiting for serina to reply 11-oct-2023 serina told me that she will follow up by the end of the week 19-oct-2023 waiting for serina to reply 24-oct-2023 waiting for serina to reply 2-nov-2023 waiting for serina to reply. 13-nov-2023 waiting for serina to reply. 17-nov-2023 waiting for serina to reply. 23-nov-2023 waiting for serina to reply. 24-nov-2023 waiting for serina to reply. 6-dec-2023 waiting for serina to reply. 13-dec-2023 waiting for serina to reply. 12-jan-2024 waiting for serina to reply. 9-feb-2024 waiting for serina to reply. 24-feb-2024 waiting for serina to reply. 6-march-2024 waiting for serina to reply. 8-march-2024 waiting for serina to reply. 19-march-2024 waiting for serina to reply. 15-april-2024 waiting for serina to reply. 25-april-2024 waiting for serina to reply. 27-april-2024 waiting for serina to reply. 29-april-2024 waiting for serina to reply. 30-april-2024 waiting for serina to reply. 2 may-2024 waiting for serina to reply. 6 may-2024 waiting for serina to reply. 7 may-2024 waiting for serina to reply. 8 may-2024 waiting for serina to reply. 9 may-2024 waiting for serina to reply. 13 may-2024 waiting for serina to reply. 14 may-2024 waiting for serina to reply. 17 may-2024 waiting for serina to reply. 21 may-2024 waiting for serina to reply. 25 may-2024 waiting for serina to reply. 4 june-2024 waiting for serina to reply. 6 june-2024 waiting for serina to reply. 12 june-2024 waiting for serina to reply. 22 june-2024 waiting for serina to reply. 24 june-2024 waiting for serina to reply. 5 july-2024 waiting for serina to reply. | ||
| Primark | 1553 | Al Rahim Textile Industries (18523) | Qarban Ali Samejo | 19-Aug-23 | Working hours/OT | not paying the overtime salary | Investigation from caller, internal summary updated, now waiting for elevate response 18-oct-2023 Wrote the internal note and send to serina. 19-oct-2023 Wrote the internal note and send to serina. 24-oct-2023 wrote the internal note and send to serina 2-nov-2023 wrote the internal note and send to serina 3-nov-2023 wrote the internal note and send to serina 13-nov-2023 wrote the internal note and send to serina 17-nov-2023 wrote the internal note and send to serina 23-nov-2023 wrote the internal note and send to serina 6-dec-2023 wrote the internal note and send to serina 12-jan-2024 wrote the internal note and send to serina | Solved | Taha | Waiting for elevate response 05-sep-2023 eleviate told to escalate the case 06-sep-2023 i escalated the case 11-sep-2023 i have informed the worker that his case is escalated to the factory management. 21-sep-2023 send the email to serina 23-sep-2023 send the email to factory management 10-oct-2023 wrote the internal note and send to serina 12-oct-2023 wrote the internal note and send to serina 18-oct-2023 Wrote the internal note and send to serina. 19-oct-2023 Wrote the internal note and send to serina. 24-oct-2023 wrote the internal note and send to serina 2-nov-2023 wrote the internal note and send to serina 3-nov-2023 wrote the internal note and send to serina 13-nov-2023 wrote the internal note and send to serina 17-nov-2023 wrote the internal note and send to serina 23-nov-2023 wrote the internal note and send to serina 6-dec-2023 wrote the internal note and send to serina 12-jan-2024 wrote the internal note and send to serina | Waiting for factory management to response. 21-sep-2023 waiting for serina to reply 23-sep-2023 waiting for factory management to reply 4-oct-2023 did not get the reply from factory management 10-oct-2023 waiting for serina to reply. 12-oct-2023 waiting for serina to reply. 18-oct-2023 waiting for serina to reply 19-oct-2023 waiting for serina to reply 24-oct-2023 waiting for serina to reply. 2-nov-2023 waiting for serina to reply. 3-nov-2023 waiting for serina to reply. 13-nov-2023 waiting for serina to reply. 17-nov-2023 waiting for serina to reply. 23-nov-2023 waiting for serina to reply. 6-dec-2023 waiting for serina to reply. 12-jan-2024 waiting for serina to reply. |
No need to continue calling worker, thanks Taha